Public Storage Self-Storage Units at 230 45th St, Munster, IN

The location was clean and nice, I also love their prices. Jasmine was a big help with my grandma storage questions. We will recommend to family and friends.

I wouldn’t recommend this Public Storage location. My experience has been consistently frustrating. Customer service has been poor, and one employee in particular has had an unprofessional attitude every time I’ve interacted with her. Instead of feeling like customers are valued, it often feels like you’re an inconvenience. Communication is also a major issue. During bad weather, there’s little to no clear information about whether the facility is open or accessible, which is a problem since people still need to get to their units. Overall, my experience has been disappointing from the beginning. If you’re considering renting a unit here, I recommend looking at other options first to avoid the same frustrations.

I rented a unit at this facility in January and in less than 6 months the rent has doubled. When I called to inquire about the increase, I was told that the unit is ‘market rate’ and could fluctuate accordingly this, however to me made no sense. I was also told that there would be request to reduce my rent, but of course it could not be reduced. Today I go to the unit to retrieve some of my items and upon reaching the end of the hall there were several cardboard boxes blocking the aisle. Initially I thought someone was either moving in or out but when I turn to try to reach my storage unit, I was shocked to see a setup of about 6 women with at least five plastic tables and chairs set up in the middle of the aisle blocking almost the entire section of at least 10 storage units. I was then very rudely greeted by a woman, who I initially thought worked at the facility who wanted to know why I was in the aisle, then she asked me if I had a unit in this aisle. At this point I’m absolutely puzzled and say yes. She looks at the other women and says this woman is trying to get to her storage unit. Not one of them acknowledges her statement, looks up, or even moves. They continue going on as if she said nothing. I said, excuse me, but I need to get to my unit. The woman then questions me and asks which unit is mine. I tell her the unit and a woman at the very end of the table says with a very nasty, condescending attitude, yeah her unit looks like it’s down here you can go around. Not one woman moved or even attempted to do anything. I end up going back through another aisle all the way around to the other side and get to my unit. I then go to the main office to to find out if this is something through Public Storage and why I was not allowed free access to my unit. The woman at the desk, although very polite, offered a plain explanation that they run a nonprofit. I informed her how rude the woman had been and about her attitude, and I almost felt as though I was the problem because she said yes I’ll speak with her. I then asked how is this ok that people can just set up shop in the middle of a storage facility and not allow paying customers to freely access their units? She agreed, and again very politely said she would speak to the woman. I honestly felt as though nothing would be done so I indeed called corporate to inquire about this issue, and the rate increases. I was told that my unit was in a very desirable location and they adjust the rent accordingly. When I spoke of the issue of the people set up and blocking the storage units, I was initially brushed off and told that this could not have been the case because this is not allowed. I then told her that this was absolutely the case, and I also had a video and pictures that I will be posting. I was then met with a totally different attitude and demeanor. After learning that I did have video of it I was then met with slightly more empathy and told that something would be done about this. They now plan to call and find out what’s going on, which I doubt will happen. I have no issues with nonprofit organizations, and such. I do have a problem as a paying customer who cannot access their unit, especially after paying exorbitant rate to even rent the unit. This was totally unacceptable. Management should have taken an issue with this, and clearly this is a regular occurrence because there was no surprise at all. While clean, and at the very least met with polite staff, I do not recommend this facility. If you are looking to have regular access to your items at a reasonable rate this is not the place.

Before you think about renting just don’t! They will not let you move out! I feel like I’m in a bad breakup where the facility won’t move on. I scheduled 2 weeks in advance my move out date. Called to confirm instructions of move out. Moved out. Called to confirm move out. Now I’m receiving a rent due that’s even increased. I call the very next day, am assured the situation will be rectified. Only having it be July 7th (Move out was June 30th) and the situation is still not solved. I have called over 9 times to ensure that my lease was finalized on June 30th only to now receive a text saying I’ll be sent to collections if i do not pay this new increased rent for a unit i am no longer renting. I’m honestly appalled at how hard and how awful it has been to rectify the situation. Maybe this review will finally get your attention. Don’t rent here i wish i didn’t

This public storage is always clean and quiet. I also love the fact there aren't tons of birds hiding in the facility. That helps keep it clean.

Nice I like

Horrible customer service! Came back give times from 2pm to 5pm and there was no attendant at the front.

I’ve been paying over $300 a month for a storage unit here, and while I rarely need assistance, the few times I have needed help have been extremely frustrating. During posted business hours, the office is almost never staffed. On the one occasion I was actually able to catch someone there, the staff member opened the door and told me verbatim, “You can’t come in right now.” There was no “just a moment,” nothing remotely welcoming or professional. (her shift didn’t start for 6 mins) I had originally come in because I needed my lock cut. I filled out the required form and spoke with the staff member about it. We even discussed that she would call me so I could bring a new lock so my unit wouldn’t be left unsecured. Luckily, I later found my key and no longer needed the lock cut. However, after telling me she was on break and couldn’t help me at the time, she called me anyway, completely unprovoked. Since I never asked for a call, the interaction felt antagonistic and unnecessary. During that call she told me, “Your lock wasn’t going to be cut anyway,” which was surprising considering I had already completed the paperwork and had spoken with her directly about the process. After waiting quite a bit of time just to catch someone on shift to request the service, being told it was never going to happen was frustrating and confusing. I’m writing this review mainly for accountability. When you’re paying this much for storage, you expect basic accessibility and professionalism from staff. At this point, I’m not confident that my unit won’t be opened when I’m not present, and that’s a concerning feeling to have about a place that’s supposed to securely store your belongings. As many others have mentioned, the rent hikes have been insane ($100 for me) but my real concern is accessibility and professionalism. It’s truly the bare minimum.

I walked in and wasn't sure if or how someone could help my unique problem with moving units and/or adjusting the terms of my unit. Iwana listened to my situation and provided a great deal of insight. I was able to make an informed decision and not have to search for alternatives elsewhere.

Very bad costumer service, horrible starting rental arrangements, company makes Alot of mistakes then no one knows how to take care of these mistakes and then puts the blame on the next employer like they don't care.

Today I purchased a unit Ms.Jasmine was very courteous. She went over my contract with me and she assured that after next month, I would pay a the full price . It would be my monthly bill rate there afterThe facility is decent I. size .

Great customer service and very helpful staff. I was very impressed with the help I received from Iwonna! Love this place!

The lady behind the counter was extremely nice and helpful. Wish I got her name to give her a shout out

Property manager no where in site and no way to get a hold of. Two days straight many many people have not been able to access there belongings. This has happened multiple times no power at there gates. Completely unacceptable!

You go from 165 per month to store my classic car then all the sudden 229 per month? Only a desperate RIP OFF company does that. I'll be moving out TODAY!

Came to make my payment Felicia was great 👍 had amazing customer service

We are rent a 10x5 storage unit and are a non for profit group, we have had the unit for 7 mths and now they want to raise the monthly rate by $53! That's is awful and they will only do month to month so they can raise the rate as often as they want. Terrible group to work with!!

Thank you for your help and patience. Jasmine was wonderful to work with

Jasmine was more than helpful. She answered all my questions with professionalism and patience. Rental prices, at least for a small unit are reasonable.

I had questions concerning my unit and space. It was the end of the day and Jasmine was on staff. She went out of her way to help. Her customer service was exceptional. This wasn't the first time I encountered her where she was kind. Much appreciated

If this rating was for Jasmine it would be 100 stars, she is amazing and helpful. however the rate is for public storage in general . Facility is super clean however CONSTANT rate increases over 8 months of storage which is ridiculous.

Jasmine is the best. Professional & knowledgeable. Moving is stressful. Huge shout out for making the storage process seamless.

Just wanted to say that Jasmine at the Munster, Indiana facility was so very kind and helppful to my husband and myself. We are both 80 years old and she went out of her way to help us. You have an excellent employee in Jasmine.

The facility was so clean and the young lady Katrina was so polite and helpful

Great service from Jocelyn very respectful made the process convenient.

I have been a customer at this location for years prior to Public Storage obtaining it recently. THIS LOCATION IN MUNSTER is Secure, Clean, & Well maintained, the staff Tamika & Jasmine are the best… Very knowledgeable, Excellent customer service skills, and willing to assist above and beyond when needed..

Very nice staff and prices

Tenica was super helpful and fast with helping get my storage unit!

We have a unit here. Nice place.

Jasmine is absolutely fabulous! Has made this process so smooth. Thank you for putting my mind at ease. Moving and storing is not fun!

Very clean and professional. Staff is nice and courteous. If ever needed we would use them again

Good storage place. Tenica Butler, the manager, very friendly and helpful. Better service here than other places.

Awesome unit and service!

Excellent service! Jazmine was amazing!

I have been using Simply for a few months now and have no complaints. The staff is always friendly, and I love that I can access my unit at my own convenience. I have been slowly moving things out over the months and was able to downgrade storage size with no hassle - all I had to do was move my items to a smaller unit the very same day - piece of cake! I highly recommend Simply Self Storage!

If you’re looking for a quick, convenient, clean storage spot with amazing staff to work with this is the place for you ! Tamika, Was very knowledgeable, polite , and beyond helpful. Super easy ! And highly recommended! 5 ⭐️ ⭐️⭐️⭐️⭐️

The best service, cleanliness & accomodating space!!

Has Great Customer Service And It’s Clean Inside

Great Service

Our experience with Simply Self-Storage was excellent. We used the inside climate-controlled area with multiple units over 18 months. The facility was easy to access, well lighted, and clean. We interacted with the staff frequently. The staff was always friendly and helpful. We highly recommend Simply Self-Storage in Munster.

I love your business!!!! 🥰🥰🥰🥰

The best self storage in town

Thank You Tenica! You’re Outstanding

Jasmine was very kind and professional. She was very knowledgeable and helped us with all of our questions. The facility was clean and felt secure.

Very efficient. Friendly. Units roomy and clean. I recommend it.

I am very please with the company, the staffs, is so pleasant, service is outstanding, I will recommend to everyone,.

Customer service was great good staff members I am a satisfied customer

Hi my name is Debra I am a satisfy customer, staff is wonderful and service is excellent, DEFINITELY WILL RECOMMEND MORE PEOPLE

I can literality write a book about the manager Tanika at this location. Her customer service is beyond AMAZING, the way she goes above and beyond to help in every single way that she is unmatched. She is the definition of Customer Service, the world needs to take notes from her. Ive been doing business with this location for 4 years and she as helped me in out so many times. I wish I could give her 10 stars because she deserves it and more... Thank you for all that you do Tanika.

Tenica Butler was very Friendly and very helpful to me when in I came. Thank You for all of your help.

Simply self storage is always very clean. Mgr Tenica has given me her undivided attention. Giving me prompt responses to my inquiries. She is always very knowledgeable on the simply self storage procedures, prodical. Always professional and helpful. The storage unit prices are rising quite abit though.

Very pleasant place!! Great customer service ! Highly recommend there services!! Tenica was was awesome!

Their rates keep going up....Monday 1/28/2019 just went there today and again the plow company has snow plowed up against the doors so you can't get in without shoveling don't they know how to plow away from the buildings and leave a little snow that fell and not push it up into it the Door openings.... Ridiculous!!!!!! Update 1/28/2022 I took those pictures three different times and you think the plow company would do a better job... clear away the snow not all the way in but close to the openings as possible .. I think the name of company is in the pics stay away from them !!! . Manager there is wonderful...