Piper helped my family with the process and was fantastic to work with. Were very happy with the storage
Stored a 22ft boat and trailer outside. Easy access. Several cameras on location.
Wonderful property, very convenient location
we’ve been happy with everything. Employee Piper is awesome to work with
Stop at this location to see a few units and was greeted by Lori. I wasn’t ready to rent as of yet but when I am ready I will be returning to this location.
Thank you to Lori one of the property managers. She is the best!! She was willing to come out to the facility for me to look at as I am a first timer in rent storage. This was not even Lori’s location that she manages. Lori explained everything and was able to answer all of my questions and was able to help me with my concerns! Thank you Lori!!!
Piper at Public Storage is an absolute gem! She made what could have been a stressful move ridiculously easy. Friendly, efficient, and actually cares about helping customers. If you need storage and want someone who knows what they’re doing, ask for Piper.
Very simple and fast registration. If you add the application to your smartphone, you can open and close the gate through the application. The unit lock has two keys for your use.
i needed to store a lot during a big move and piper was super patient with me and answered all my questions! would recommend
Lori was very quick and helpful made, everything very quick and easy. Thank you
Piper was awesome thank you!
No hassle rental and move-in processes. Piper has been excellent at following up to be sure all went smoothly.
Public Storage is the best!
Piper is extremely nice ,an very helpful,at the public storage in st Charles main St highly recommend..
In general, everything is fine, but I did not find the cart, maybe they were there, but I did not find it, the door does not open from the phone through the application, you need to enter the code manually
Good place to store my households while remodeling
Piper was extremely helpful :)
Thank you Piper, you were very helpful!
I’m looking for a new storage place since I’m moving. Coming back because the associate Piper was incredibly helpful and patient with me! Thanks for the help!
I talked with Piper on the phone about my issues and she was super helpful! Made the whole process so much easier and stress free for me. I am continuing to give my business to this public storage because of the great costumer service and attentiveness.
Had a great experience inquiring about units/pricing. Piper was very helpful. Will definitely choose this location for my future storage needs.
I recently had to change to a smaller unit and Piper was very helpful. Willing to help and very responsive.
Even with this scorching hot weather, Amanda is out there, cleaning up and still with a friendly attitude.
Amanda kept the location spotless and was very nice. Very informative
Amanda was very friendly and professional!
Amanda was friendly and very helpful
Thanks Kenya for you help today
Thanks Kenya & Paul you guys are GREAT
Great customer service! Always polite and helpful! Amanda keeps the place sparkling clean!!
So thankful for Amanda!!! We left without securing the door to our unit, and Amanda was very diligent in trying to reach us to offer solutions until we could stop back by. She was super friendly and cheerful every time we talked to her. We had looked at several other storage options in Geneva and STC and so glad we decided on Public Storage on Main st!
Excellent customer service! Amanda went above and beyond to provide the information I needed.
Shawn gave me excellent service when renting my unit. I am a happy customer
Caprice was helpful with my situation such a sweet person
Raven was so kind and informational. Can’t wait to start storing here. Great customer service!
Laurie was a bright a ray of sunshine when she came and checked on me About my payment to remind me that yes day is the last day before I get a penalty what a great gal I might take her out for dinner in a movie if she plays your cards right
I have had the best customer service at this St Charles, IL location from Raven. She took her time with me, helped me through the process and followed up. Raven you helped me get my anxiety in check for this move. Thank You!!
Amanda provides exceptional customer service!
Great service from Amanda, answered all my questions and handled everything quickly
This was my first time ever getting a storage unit so I didn’t really know what to expect but Amanda made the whole process super fast and easy. Will be recommending to friends and family.
Went in with a few questions, Amanda was such a great help. She answered all of my questions and helped me with what I needed. She has the mostly bubbly and welcoming personality. You don’t expect to get that sort of customer service at a storage facility place but when she’s working you definitely do.
David at the Main St. location in St. Charles literally saved the day by getting my girlfriend and I set up with our new unit. Not to mention, he was incredibly friendly and gave great service. Ask for him if you are ever in need in the Tri-City area.
Nice location,staff is helpful and friendly. Prices are fair. Climate control and carts to help you load and unload. Cameras everywhere. Elevator to help you.
Raven was very helpful, made the whole process easy. Thanks again!
Raven was very helpful! 10/10 would recommend this location!
Excellent customer service at St. Charles location. Very clean and well maintaned.
Lauren was extremely helpful and patient providing me all the information I was looking for about renting a storage room for the first time! Excellent service
Had a great experience at this place. Raven was a great help! 10 out of 10! Helped me with all my storage needs. Thanks