Public Storage Self-Storage Units at 4100 East Main Street, St Charles, IL

Great customer service!

Thank you to Lori one of the property managers. She is the best!! She was willing to come out to the facility for me to look at as I am a first timer in rent storage. This was not even Lori’s location that she manages. Lori explained everything and was able to answer all of my questions and was able to help me with my concerns! Thank you Lori!!!

Piper at Public Storage is an absolute gem! She made what could have been a stressful move ridiculously easy. Friendly, efficient, and actually cares about helping customers. If you need storage and want someone who knows what they’re doing, ask for Piper.

Very simple and fast registration. If you add the application to your smartphone, you can open and close the gate through the application. The unit lock has two keys for your use.

Good

i needed to store a lot during a big move and piper was super patient with me and answered all my questions! would recommend

Lori was very quick and helpful made, everything very quick and easy. Thank you

Piper was awesome thank you!

No hassle rental and move-in processes. Piper has been excellent at following up to be sure all went smoothly.

Public Storage is the best!

Piper is extremely nice ,an very helpful,at the public storage in st Charles main St highly recommend..

my family rented on the screen and we happy with the process. piper was very nice and checked in on us .

Piper helped me

Incredibly frustrating to see Rent Increases BEYOND 25%, without notice to long term customers. Disgusting & shady behavior, be aware of working with them.

In general, everything is fine, but I did not find the cart, maybe they were there, but I did not find it, the door does not open from the phone through the application, you need to enter the code manually

Good place to store my households while remodeling

we’ve been happy with everything Piper was very nice

Piper was extremely helpful :)

Thank you Piper, you were very helpful!

I’m looking for a new storage place since I’m moving. Coming back because the associate Piper was incredibly helpful and patient with me! Thanks for the help!

I talked with Piper on the phone about my issues and she was super helpful! Made the whole process so much easier and stress free for me. I am continuing to give my business to this public storage because of the great costumer service and attentiveness.

I was very disappointed with my experience at Public Storage. The facility is acceptable, not top of the line but fine. I chose this location as an affordable but slightly less convenient option for myself. I work abroad for long periods of time so having an affordable long term storage option was important to me. I signed my agreement at $183. Only three months later they attempted to raise my rent to $221, to which I complained and they postponed the raise. Three months later they raised it anyway. Then three months later they wanted to raise it AGAIN to $274. In well under a year they had raised my rent by 50%, which now exceeded the rate at other nicer and more convenient options, with no signs of slowing down. Luckily I happened to be in town, but ended up spending my precious time at home moving to a different storage facility. This is standard practice for this company. Not one employee answered the phone when I called, they only replied to messages. When I finally did speak to someone, they didn't empathize with me at all and simply told me that is what I agreed to. It's a predatory business model, and I fell for it. I hope whoever reads this won't.

Had a great experience inquiring about units/pricing. Piper was very helpful. Will definitely choose this location for my future storage needs.

Useful

I recently had to change to a smaller unit and Piper was very helpful. Willing to help and very responsive.

Even with this scorching hot weather, Amanda is out there, cleaning up and still with a friendly attitude.

Amanda kept the location spotless and was very nice. Very informative

Amanda was very friendly and professional!

Amanda was friendly and very helpful

Amanda was very helpful

Thanks Kenya for you help today

Thanks Kenya & Paul you guys are GREAT

Great customer service! Always polite and helpful! Amanda keeps the place sparkling clean!!

So thankful for Amanda!!! We left without securing the door to our unit, and Amanda was very diligent in trying to reach us to offer solutions until we could stop back by. She was super friendly and cheerful every time we talked to her. We had looked at several other storage options in Geneva and STC and so glad we decided on Public Storage on Main st!

Amanda was great!!!

Excellent customer service! Amanda went above and beyond to provide the information I needed.

Shawn gave me excellent service when renting my unit. I am a happy customer

I wish there was a way to give 0 stars. This place is horrible beyond words. Between mice destroying clothing (including 2 entire bins of my children's baby clothes), mold ruining clothing, a baby swing, a toddler jumper and several kid's toys, and our unit door being broken for 3 years, I thought things couldn't get any worse. After all of that, they FINALLY moved us to a unit that wasn't broken and infested with mice, they and told us our price would be the same for the new unit because of everything we went through... Surprise! They increased the price by $30 a months after we filled the new unit. Needless to stay, we've opted to find a new storage facility.

Caprice was helpful with my situation such a sweet person

Raven was so kind and informational. Can’t wait to start storing here. Great customer service!

Laurie was a bright a ray of sunshine when she came and checked on me About my payment to remind me that yes day is the last day before I get a penalty what a great gal I might take her out for dinner in a movie if she plays your cards right

I have had the best customer service at this St Charles, IL location from Raven. She took her time with me, helped me through the process and followed up. Raven you helped me get my anxiety in check for this move. Thank You!!

Amanda provides exceptional customer service!

Great service from Amanda, answered all my questions and handled everything quickly

This was my first time ever getting a storage unit so I didn’t really know what to expect but Amanda made the whole process super fast and easy. Will be recommending to friends and family.

Went in with a few questions, Amanda was such a great help. She answered all of my questions and helped me with what I needed. She has the mostly bubbly and welcoming personality. You don’t expect to get that sort of customer service at a storage facility place but when she’s working you definitely do.

David at the Main St. location in St. Charles literally saved the day by getting my girlfriend and I set up with our new unit. Not to mention, he was incredibly friendly and gave great service. Ask for him if you are ever in need in the Tri-City area.

Nice location,staff is helpful and friendly. Prices are fair. Climate control and carts to help you load and unload. Cameras everywhere. Elevator to help you.

Raven was very helpful, made the whole process easy. Thanks again!

Raven was very helpful! 10/10 would recommend this location!

Excellent customer service at St. Charles location. Very clean and well maintaned.

Lauren was extremely helpful and patient providing me all the information I was looking for about renting a storage room for the first time! Excellent service

Had a great experience at this place. Raven was a great help! 10 out of 10! Helped me with all my storage needs. Thanks