Public Storage Self-Storage Units at 3535 N Records Ave, Meridian, ID

Had a great experience yesterday at Public Storage. Ashley provided phenomenal customer service and made the experience seamless. Go get your storage needs from her!

I recently had a great experience with the customer service from Ashley. From the moment I called to inquire about their services, the representative was friendly, knowledgeable, and eager to help. They patiently answered all my questions and provided me with all the necessary information I needed to make an informed decision. When I visited their facility, the staff (Ashley) was equally as accommodating and professional. They guided me through the process, showed me different unit options, and made sure I felt comfortable with my choice. Overall, the customer service provided by Ashley exceeded my expectations, and I would highly recommend them to anyone in need of storage solutions.

The app was an easy download and the staff there was amazing Trish she helped me with the start up of my new unit there she is very knowledgeable about the app and everything there with the automated system that they have

I really appreciate Trish for helping me with the automated system and getting the app set up. It made it much easier for me and Trish does a really good job helping others learn what to do with the systems.

I chose this location due to proximity. When I set up my account, the employee kept pushing the rental insurance. I expressed I didn’t need it because I already have renters insurance that covers the storage unit. She insisted. I obliged. Ultimately, it added an unnecessary task to have it removed. I mention this because, to me, this demonstrated a pushy salesman agenda than the best interest of the client. Then I was unable to access my unit. I lucked out and arrived 15 minutes before the office closed. For some reason, my access was restricted to business hours only. This is a 24 hour facility. If I was 15 minutes later, the person that was transporting my belongings would’ve been stuck with everything until the next day. The reason I felt inclined to share my experience—- The initial rate was $108. Six months later, I received a notice of increase to $141. That’s a 30.5% increase! Before I called to inquire about the considerable increase, I checked the rates for new clients. It was the same rate I was offered when I signed up. I also looked at other nearby businesses. Their initial explanation was market rates. I told them I looked around and that was not what I observed. Then it was the increased cost to maintain the grounds. If the increase is due to market rate or operating costs, shouldn’t advertised amounts increase as well? Lured in based on special, then a huge increase. Most people would rather pay the price because it’s a hassle and costs money and takes effort to pack up and move your stuff. Shady business practices and no regard for existing clients. If you need a storage unit for less than 6 months, it’s not bad. If you’re planning to store for long term, look somewhere else.

For storing upholstered furniture and mattresses, should I be using a climate controlled storage unit - or will this type of furniture be safe and protected from the weather and insect pests in a non-climate controlled outside storage unit?

Easy access and friendly staff. With a discount the pricing isn't bad. Access is through an app using your phone and has worked flawlessly for me. I am concerned if there's a power outage or the app goes down. There is no key backup that I can see. But it's a good convenient spot to put the stuff you should probably get rid of because you ran out of room in your house :p

Trish helped my father get setup with the bets possible deal.

Hello, I had the pleasure of working with Trish for our business account and I have to say that she is amazing! Thank you for all your effort in helping with our account, for your positive attitude and customer service. She made the process smooth and easy even when the system was being a little difficult she made it happen. Thank you Trish!!

Me and my mom just rented out a storage unit here and on top of loving the facility the customer service was great. When we got there, there was only 10 minutes tell closing but Tracy stayed overtime to help us get settled. 10/10 experience.

Three words. Tracy is AWESOME! She went above and beyond to help us get a situation ironed out with the unit that is being rented. She was extremely friendly, professional, and an absolute pleasure to work with. If there are promotion possibilities, seriously consider getting her promoted because she is awesome!

Trish is great!!! Very easy to sign up and close to home!

Trish has been so helpful in our process to use the storage facilities! We moved from several states a way and she made it super easy! Definitely recommend!

Thanks, Trish for all your help! Smooth and easy process. The communication, and questions we had before signing up. Super friendly staff.

ABSOLUTELY DO NOT RENT A UNIT HERE IS YOU VALUE YOUR SANITY OR ACCESS TO YOUR OWN PROPERTY. Don't worry though, even if you don't have access to your unit because of company error, they will still bill you for the unit. If I could give zero stars, I would. I have had a unit or two here since they opened as Elevate, which was amazing. Kelly was great and handled everything smoothly. Since it turned into Public Storage, it has become an absolute nightmare. I was unable to access my unit due to some problems with their locks for nearly 3 full months, all while they continued to bill me. When I asked for them to resolve the matter I was offered 1 month credit by their District Manager Stacy. After saying that was absolutely not ok after not having access for months and not multiple hours several times trying to access and trouble shoot the unit, they finally credited me the other 2 months. This took several phone calls and lot of hassle and it was pretty clear to me that the customer service to resolve this was very begrudging. I was also told several times that I could move my items out of the storage unit if I didn't like the service (Not sure how I can do that when nobody could open my unit easily if at all). Move forward another 2 months...they raised the rent 30-40 a month. Final straw. I decided to move out. Elevate used to prorate your billing based on usage. Public Storage policy is to not prorate your billing if you vacate during the month, so they will happily keep your money while renting out your vacant unit to someone else. There are plenty of other places out there that give much better service, and I heard Kelly was building more storage units our In Nampa/Caldwell... I have several units at other facilities and spaces as well, anywhere is better than Public Storage.

Elevate Storage was amazing. This new company Public Storage came in and is raising the monthly price by $40 every six months. What a scam. This is a great way to loose business. This is not feasible for long term renters which is the kind of business you should be wanting for a storage facility. If your goal is to keep the place empty, you’re off to a great start. I would not suggest renting here.

Great storage before the public storage acquisition. My rent is going up $40. Will be moving away asap.

Outstanding! Within 5 minutes was called to get my storage unit. Staff was incredibly helpful throughout the entire process.

Well lit, quite, and clean!

Marti was very helpful and kind. She knew her place and answered all our questions. Very informative and helpful.

Very modern

Best automated storage unit I ever rented. Clean and modern. Beats the rest!!!

Customer service, and convenience, at this storage place is the best I have encountered. On the day I started renting, I thought they had closed early, as the office door was locked. But the man found me in my car, got my information, and rented me a unit in no time. He also ran out with a complimentary insulated mug for me, very useful! I didn't even get out of my car. We had a small hiccup with the door lock (it was a brand new unit), but we were quickly given a nearby unit that worked fine. It is so very convenient to come and go at all hours without needing to interact with anyone! I feel very safe there nonetheless. PRO-TIP: They have a moving van you can borrow for moving in! That'll save serious money! When there was a problem with my automatic payment, I got a text and we got it sorted immediately. No judgement and no hassle. One quick phone call. Move out was just a text. Honestly, I never even went inside the office! I couldn't ask for more convenient service.

I highly reccommend elevate self storage! Super nice units and a great facility with great security. The app is super nice. The staff is super friendly and helpful as well. Wish I didn’t have to move out ;)

I can’t say enough good things about Elevate Self Storage! I honestly wish I could give it more than 5 stars! The facility is amazing. I loved being able to get into the facility easily and securely with my phone and the app. It was also super easy to give other people access. The facility was super clean and the unit was phenomenal. I never had a problem and I would still be using their services if we lived in town. The management of the property is absolutely amazing and is available and radically helpful. If you are looking for an amazing storage facility this is the place!!

Great storage facility! Excellent service, easy access, and the complimentary truck we used for moving things in was a nice perk 😊. Thank you again Kelly!

We were customers of Elevate Self Storage for six months. We had a wonderful experience with them. Kelly the manager was very kind and professional. The high tec app was easy to use and made 24/7 access a breeze. I will definitely use there services again when the need arises.

Great company to do business with.

We had a great experience with Elevate Self Storage. They were extremely helpful and went above and beyond to meet our needs. I highly recommend them!

Kelly is awesome to work with! Great units, and very fair!

The person who runs the front desk here was super personable and nice!! He was very helpful, any questions we had there was always an answer!! If recommend this storage unit to ANYONE. I work mostly a nights and having the flexibility of being able to swing by my unit at 10pm or later was extremely helpful! This is the storage complex of the future! Again, the person at the front desk made my experience amazing!! This person deserves a raise! Thank you Elevate 😁

We loved these facilities. They're clean with easy to use 24/7 access!

It's a good place to store your stuff. The electronic locks are very convenient. The staff is very friendly and helpful.

Top-notch personalized service!! Easy access and very clean storage units. Overall made my move a very efficient and enjoyable experience!

Kelly was outstanding to work with as I kept adding units until I had three full, then emptied them one at a time over several months. This is a very modern facility with bluetooth access, there is a restroom, highly recommended.

We rented two storage units following a house fire and then rented a third unit. We've been back in our home since August 2020 and haven't used Elevate since that time. That said, Elevate deserves a review. The rates were fair and Kelly was amazing in coaching us up on the phone app, and later when we needed copies of receipts for our insurance company, he was kind enough to print them out. Many times when we were placing new items into storage, we would see Kelly sweeping and cleaning the premises. They were always clean. We really appreciated how easy Elevate was to work with. Thank you.

I found this business extremely helpful & very professional. Their system for entry is awesome - even for a non-techie! I had no issues entering or leaving the site or getting access into my unit. Quick app on my phone they downloaded for me worked perfectly. Site is also extremely clean & well maintained. Also had access to a restroom at any time at the facility - also on their app! I definitely would recommend Elevate Self Storage to anyone looking for storage options. I would sign up with them again if I had the need & I have recommended them to my family & friends. Office personnel went out of their way to help me - great customer service! Check them out!

Elevate Self Storage is fantastic from the cleanliness of the entire facility to the fantastic staff. It is a great place to store your treasures.

Great service, safe site. Loved the ability to open and close doors from mobile device.

Just like most people, I imagined this storage facility being like my past experiences where customer service was lacking, the place leaked, the units were old, and it left something to be desired. Boy was I completely wrong! Customer service was top notch, brand new facility with state of the art access, a moving truck for personal use at no charge, and an overall 5 star experience. I will be referrring them to anyone who needs a storage space. Such an amazing experience.

My family and I just needed a short-term storage unit in between some moves and couldn't have had a more seamless process with Kelly at Elevate. He was able to setup our account and entry the same day. I also had several additional requests or questions that he was able to help with quickly. I was able to use the van on move-in, which saved me having to rent a Uhaul in the process. The bluetooth access is much easier than trying to remember a code. I tend to only fill out reviews when customer service goes above and beyond, so thanks Kelly!

Kelly is so nice and so helpful. He's willing to help whenever he can and is easy to get ahold of. I'm very pleased and thankful!

Great security for a storage unit, & very understanding staff. I would highly recommend them. Thank you Kelly, I appreciate you alot!

Great place to store your valuables, great security and Bluetooth lock system. Kelly made it very easy to lease a unit. I would highly recommend using this storage to store your items.

Good prices, clean units, fantastic customer service

Manager is awesome, really nice guy, very good at his job. Place is very clean, the units, the bathroom, everything is very nice including the main building and overall layout. Using Bluetooth is a nice touch, easy and quick access.

I would absolutely recommend this storage company to anyone who needs to store anything, period, but especially in a hurry, or during a holiday season. I needed to store my stuff right before 4th of July holiday and worried that I wouldn't have the time to go into a rental office and get a unit, due to the holiday hours. However, Elevate's system is entirely online. You can rent the unit from their website, after which they send you a link to the app they use, which allows you to access your storage unit via Bluetooth, no keys required. I was really pleased with the ease of use. I was able to rent a unit with zero trouble. Their customer service was also really good as well, their manager reached out after hours, during the holidays to answer some questions I had about the units. 5/5, I'll be renting here again, should I need to in the future.

Elevate Storage is by far the very best in town! Kelly is super nice, always willing to help, and the app driven 24hr access is pretty dang awesome!! Pricing is great! Can’t say enough great things about ESS!

What an amazing place to store your important items. Kelly was awesome to work with. State of the art access and security. Very clean and easy to get to behind Lowe’s on eagle road. Would recommend and use without hesitation in the future. Thanks Kelly for keeping our “Blessing bikes” safe. The blessing bike

Super easy and state of the art security!

Needed a 10x20 unit to store some extra stuff and Elevate was near by. Spoke with Kelly the on site mngr and got a great deal. Very professional and dig the high tech facility. Able to open the front gate AND my unit by a simple app on my phone! Very cool and convenient. I even got 4hrs free rental of the on site truck to move some large items into my new unit. Ive had storage units before but this is certainly a cut above. Highly recommend this facility. Thanks Kelly!

Amazing facility, great pricing and Kelly has been an absolute rock star to work with!! I have already recommended Elevate to my friends and family if they need a storage unit. I love that you can access your unit with a mobile app; no need to remember codes or fumble with bulky keys and locks. Being able to use the moving truck for a few hours was such a great perk too. Seriously, I can’t praise these guys enough!

What a great facility! It is very high tech! Kelly was a great help to us! The prices are very reasonable! I highly recommend!

Elevate Self Storage has been so wonderful to work with! Very easy going and the facility is very well kept. Would highly recommend!

Kelly is awesome. I needed to get transferred to a larger storage space but I was extremely short on time. Kelly got me transfered, helped me haul my crates, and had the gate open for me on my way out. I made it to my meeting in Boise with 2 minutes to spare.

Are you guys serious with that now open sign in the middle of the road?

Very simple entry and access to the unit. The people are great to work with. I will definitely use them again.

Best Self Storage Ever. Kelly does an outstanding job taking care of customers. This facility is so easy to use, no padlocks, restroom available, fresh coffee , snacks. Kelly is always happy to help customers. .Reasonable rates, great location and excellent staff.

The convenience/location is great for us. The price very reasonable. The ease of getting in and out, room to unload, and maneuver vehicles no problem at all. Excellent use of technology to make the job of moving “stuff” easier.

Very nice facility with even better service. I had an issue with the gate (admittedly, this was probably user error) and Kelly helped me out on his day off! Next time I need storage I'll be going back here.

My partner signed up online. Super easy set up and adding me to the account was also extremely easy. Had no problems using the app to get into the conpund or the building. Easiest and fastest set up I have ever used.

This facility is top notch! Moving and having a need to store your possessions is a stressful time to say the least, Kelly helped me get our needs taken care of without any issues and took a major worry away so we could stay focused on other parts of our move. Kelly is extremely helpful with explaining the facility and all your options. Thank you for helping us out! If you need storage, don’t look anywhere else. Elevate Self Storage is where you need to be!! Ryan

This place is awesome. Kelly was more then helpful and cut his lunch short to get me all set up with a unit. Everything is done with an app on your phone making it super convenient.

Kelly was amazing and completely understanding of my situation, super friendly, helpful and he even gave me a little welcoming gift! super cool state of the art security system Bluetooth entry! And what a deal I only had to pay six dollars this month plus I get half off next month.