Public Storage Self-Storage Units at 420 NW 137th Ave, Miami, FL

Este lugar es lo peor de lo peor, unos dias antes de sacar mis cosas y vaciar mi espacio, llamé a servicio al cliente para preguntar como cancelaba mi cuenta, la persona que me atendió me dijo que al ver un espacio sin candado y vacio, automaticamente queda cancelado y libre ese espacio. Despues de hacer eso y retirarme antes del dia hasta el cual habia pagado, estoy recibiendo correos que debo mi cuota del siguiente ciclo. Me llamó una persona de servicio al cliente para cobrarme, y al explicarle esto mismo, me pidio disculpas y me dijo que no se habian fijado bien. Ahora sigo recibiendo correos que debo la mensualidad y que si no la pago van a pasar mi cuenta a colección 🤦🏻‍♂️

Excellent customer service, and it's nice and clean.

the only good thing is the convenient location. I have been there about 8 times in less than 2 months. Only once they have the hand truck and that was only the 1st time when I rented the storage unit, which they told me they offered it. I went to the office to ask for it, and I was told that all of them were stolen, but they already ordered new ones. Well that was 6 weeks ago. I just came today again and no hand trucks which make it inconvenient to move all the stuff to the unit. I am waiting to the end of the month to take all my stuff out as this is really annoying to come to this place and do 4 trips to the units instead of one trip. They shouldn't offer it in the 1st place. I understand if someone is using it, but when the parking lot is empty and still no hand truck???? I even went around in my floor to see if someone left at least 1. My other 2 friends have units here and they told me they have never seen hand truck neither. They ll also do a review in this storage. I have been renting storages for long time and this is the 1st one with this lack of customer service. Stay away from it.

Best customer service ! Vincent was very fast and was on top of our needs ! He helped us with everything we needed and it felt like he was always helping us ! Getting us a cart , opening doors ! Everything

I do these reviews because it may help in some instances, but I did a review on this place and just for the record I have never given a 5 most of the time I will be in the middle at say a 3 well I did my review and gave a 3 which I consider a good medium because no one is a 5 because no one is perfect so they don't deserve a 5 I mean a 3 isn't bad there is always room for improvement like online it showed the unit a 10x10 for about $175.00 a month or that is what I reserved and I look at my first full month payment and it's over $200.00 a month so that was totally misleading but I still gave a 3. Well today the manager calls me and asked me why I gave her a 3 and if I could please either take the review off or make it a 5 cause it bothers her personally. WHAT???!!!!! WHO DOES THAT?

We had a wonderful experience here, we had our unit for 8 months. The price only went up after the 6 month promo ended and not by much. Toward the last 2 weeks carts were getting difficult to come by though.

Clean, air conditioned, safe, and affordable

Excelente

Gaby was very knowledgeable and helpful and kind excellent representative for Public Storage.

Public storage at 420 nw 137 ave in Miami is great. Gabby and Vince were excellent.

The parking lot is most of the time trashy. Inside the building always smells like bleach at uncomfortable level... I always sneeze when I visit.

Very professional and nice

Un buen sitio

Buena atención y precios

An outstanding attention received by Flor. She was very helpful and attentive. Property was clean and organized.

I used to pay $ 178 every month for my storage now they raise the rent to $ 228. We are almost 1000 units in Kendall. How is posible that they have only 1 CAR for the whole building. Is just ridiculous with the amount of money this company makes every month. There is NO reason at all for that POOR service. They excuse is just .. sorry they stole the cars. Now is only 1 two months ago was 2 cars, nothing better.

I needed a storage in the meantime to store my things while my home is being renovated. I've used PS in the best so it was only natural to rent with them again. The staff here is amazing and helped me with my storage needs. Specifically I want to give a shout out to Tesy the property manager! She went above and beyond to get the right size storage I needed. Thank you again Tesy!

Terrible terrible terrible. Not only is it very overpriced but they only have 5 carts. We’ve been using this storage for one year now and they just bumped up our price, yet now we only have 1 cart for EVERYONE to use cause apparently the other 4 were stolen. When we asked the front desk where the other one was they stated “somewhere in one of the floors”. They can’t even go looking for it. And recently to top it off every time I’ve been for the past week the AC is turned off. WHY AM I PAYING TO HAVE MY STUFF IN THE AC UNITS WHEN THE AC IS OFF?!? Do not recommend. Over priced, no one helps, no AC recently, and no carts to use. Might as well have my stuff outside and that way I don’t need to pay as much and don’t need to carry it up.

Great service

Very helpful good customer service

Tienen solo un par de carros para trasladar los objetos y nunca están disponibles el personal super grosero y nada servicial

A lot of issues with this place in my opinion. First off the price are super high, almost 380 for a 10 by 15, not worth it at all. They only have 3 carts and most of the time they are taken by other customers so you have to wait your turn. There's always a lot of customers there and the parking is limited. People with huge u haul trucks take up lots of the parking area. The hallway are very thin so if you are carrying something wide you will need to measure correctly in order not to hit the wall. The bathrooms have no toilet paper or hand soap at times. And the employees can be rude at times. Not worth it at all for all the cons this facility has.

Tesy was super helpful

This facility raises the price of rent for no reason every few months. Do not be fooled by advertised pricing, as they do not keep those prices per their agreement. This is a dishonest and untrustworthy business. STAY AWAY!

Beware: this place increases your rent every few months for no reason and without warning. Store your stuff elsewhere, this business is shady.

Mrs. Tesy treated me very badly, because I had to go out for lunch, she kept me waiting for 2 hours, then she treated me badly.

I mean... I'm sure this is a true as the heart in South Florida but to no-ones surprise I waited once for 20 mins and the next for 30 am hour later. Nobody in sight... disappointed, now to come back. The place is clean for the most part and the people are nice if you can find them.

Brand new storage, very clean, very professional staff and you can't beat the price. Get the app for easy access is what another guest told us. Very happy

Unfortunately I had to leave them at one star. Due to the high cost of inflation and families being evicted or foreclosed upon your company is taking advantage of these individuals by elevating the cost of rental by 10 folds after a certain months. That is a disgrace on your business behalf and owners. I believe it's time for your company heads to sit down and discuss the value of having loyal customers and charging a reasonable price for storage. I've seen families at your facility that had to wait 2 hours because there were not enough carts at the facility. I'm all about security, but I found it ridiculous adding a key code to the elevator especially when you have two units one on the second floor and one on the third floor. You have to come all the way back to the first floor to enter a different code so you will be able to go up to another floor. I have found another storage facility a chain, that's guarantees that the rate will will not increase. As of today six of my friends have moved out last month because of rental increase hikes by 10 folds after several months of renting. My brothers and sisters before you rent here or at any public storage make sure they are not going to increase your rent after 4 months. Make sure you get it in writing. I recommend choosing another storage facility that doesn't increase monthly rental every 4 months.

Excellent service and very good attentions.

El servicio y la atención de los trabajadores fueron excelentes

I really like it, good service, patience, really clean place everything was organized, great prices, if you need to put your stuff away for sometime go to public storage

Tesy and Mat are the best..

Me parece un lugar muy bueno para la carga y descarga el personal bien

Malik was great and very thorough at finding me the right and perfect size unit.