Public Storage Self-Storage Units at 420 NW 137th Ave, Miami, FL

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Excelente trabajo de Rodrígo !!!

Rodrigo and Tesy were very helpful. Great experience.

Clean and safe place, friendly too, Rodrigo was very attentive and helpful.

Rodrigo provide excellent service and customer service

Rodrigo is very professional

Rodrigo and Tesy helped solved my issue promptly. Highly recommend!

Rodrigo is doing great!

Sr. Rodrigo muy amable , respetuoso y eficiente .gracias por todo Rodrigo.

Muy satisfechos con el servicio de Rodrigo fue muy profesional y amable, nos explicó todo al detalle y se los agradecemos muchísimo, bendiciones!

Awesome customer service !!! Thanks again

Tesy is great, she was extremely helpful when we needed to change our storage ❤️

Great place, very clean, person at front desk very knowledgeable and helpful. Will recommend.

Muy buena atención y servicio

Excelente organizacion, facil acceso y horario adecuado. Estoy muy agradecido por el trato recibido.

Very professional service

After a very long day and drive, I visit the location in need of a storage. As soon as I arrive, the big guy, (dirty blonde), does not even say hi as he is attending another customer. what he should have done is said “hello one second as i finish with the customer” as that is what good customer service is. After 20 minutes of not even being looked at, he decides to tell my sister and law and I to shut up as we are too loud? I told him he was extremely rude and that we will be going next door to ExtraSpace Storage who had AMAZING customer service and a better deal. I guess I can thank the nasty rude guy at the front desk for taking my business elsewhere. I will never recommend this location to ANYONE. ExtraSpace Storage is way better and has way better customer service!

Don't bother believing their $1 for the first month deal. It's a scam. They charge you a prorate because payments are due on the first. Go next door.

Very Good experience Tessa is Very Good at helping you and is very nice very happy with the Location!!

Great service and top-notch facilities! The staff is very friendly and helpful, and the facility is clean, secure, and convenient. Highly recommend!"

Came to this location and was impressed with the customer service provided

Great clean place , Joselyn was nice and helpful she explain how everything works, she also help me find a great deal with a unit.

Yoseling is excellent employees very nice

I’ve been using this storage unit for over a year. Always very clean and if I have any issues Tesy is my go to! Very professional, helpful and kind. I always feel safe going here too.

Julian was very helpful. Thank you!

Very clean great staffs and easy access to carts

Excellent service Rodrigo

MUY BUEN SERVICIO PPR PARTE DEL AMIGO RODRIGO 👏

Great services of Rodrigo 👍🏼

Services are so good that I get out very happy thanks…

Great customer service and prices not that bad considering these times but for me the importance was location personnel upkeep of business and in my honest opinion they have get 10… Unit was cleaned and very well maintained, young lady Sara was a pleasure to deal with, and property was cleaned and I saw various units so I got to see how big this property was and how clean Sara had it. Thank you for your help.

Muchas gracias a Olga y a Sara por la atención que siempre me han brindado en el storage.

Awesome place. It was my first time renting and Tessa was fantastic. She was so helpful and informative. Would definitely recommend this place.

Tesy was super helpful and made this experience really easy. The place is very clean.

The staff was very helpful

Great facilities and awesome customer support.

Worst possible experience with a storage unit, upcharged me a few months ago and I came to cancel the services and the costumer service was terrible. The store manager tesy and the other coworker were eager to leave because it was almost 6, first the told me until 5:30 and then extended it to 6. No hand trucks available for the costumers and the other coworker on the shift at 5:00pm on october 31st,2023 even has his legs up on a chair while serving costumer service. The manager super unhelpful and even gave a courtesy code to another costumer bc of empathy and could not help me. If you can please do no go there super expensive and the costumer service along with the no hand trucks situation was horrible. Never going back

Este lugar es lo peor de lo peor, unos dias antes de sacar mis cosas y vaciar mi espacio, llamé a servicio al cliente para preguntar como cancelaba mi cuenta, la persona que me atendió me dijo que al ver un espacio sin candado y vacio, automaticamente queda cancelado y libre ese espacio. Despues de hacer eso y retirarme antes del dia hasta el cual habia pagado, estoy recibiendo correos que debo mi cuota del siguiente ciclo. Me llamó una persona de servicio al cliente para cobrarme, y al explicarle esto mismo, me pidio disculpas y me dijo que no se habian fijado bien. Ahora sigo recibiendo correos que debo la mensualidad y que si no la pago van a pasar mi cuenta a colección 🤦🏻‍♂️

Excellent customer service, and it's nice and clean.

the only good thing is the convenient location. I have been there about 8 times in less than 2 months. Only once they have the hand truck and that was only the 1st time when I rented the storage unit, which they told me they offered it. I went to the office to ask for it, and I was told that all of them were stolen, but they already ordered new ones. Well that was 6 weeks ago. I just came today again and no hand trucks which make it inconvenient to move all the stuff to the unit. I am waiting to the end of the month to take all my stuff out as this is really annoying to come to this place and do 4 trips to the units instead of one trip. They shouldn't offer it in the 1st place. I understand if someone is using it, but when the parking lot is empty and still no hand truck???? I even went around in my floor to see if someone left at least 1. My other 2 friends have units here and they told me they have never seen hand truck neither. They ll also do a review in this storage. I have been renting storages for long time and this is the 1st one with this lack of customer service. Stay away from it.

Best customer service ! Vincent was very fast and was on top of our needs ! He helped us with everything we needed and it felt like he was always helping us ! Getting us a cart , opening doors ! Everything

I do these reviews because it may help in some instances, but I did a review on this place and just for the record I have never given a 5 most of the time I will be in the middle at say a 3 well I did my review and gave a 3 which I consider a good medium because no one is a 5 because no one is perfect so they don't deserve a 5 I mean a 3 isn't bad there is always room for improvement like online it showed the unit a 10x10 for about $175.00 a month or that is what I reserved and I look at my first full month payment and it's over $200.00 a month so that was totally misleading but I still gave a 3. Well today the manager calls me and asked me why I gave her a 3 and if I could please either take the review off or make it a 5 cause it bothers her personally. WHAT???!!!!! WHO DOES THAT?

We had a wonderful experience here, we had our unit for 8 months. The price only went up after the 6 month promo ended and not by much. Toward the last 2 weeks carts were getting difficult to come by though.

Clean, air conditioned, safe, and affordable

Excelente

Gaby was very knowledgeable and helpful and kind excellent representative for Public Storage.