Public Storage Self-Storage Units at 6550 W 20th Ave, Hialeah, FL

Positives: The place is clean once you get into the storage areas. Our unit was ready for us when we got there, although it had a gigantic water pipe that took up some space. (5x10 unit). This is the only reason they are getting 2 stars, because the customer service experience should get negative stars. Negatives: Everything else!! I was visiting my mom and helping her move from one storage unit to another, since she had moved to the opposite side of the city. Luckily, this facility was only 3 miles away and it was open on Sunday (supposedly). I went online to reserve the unit but was not able to reserve it for Sunday move-in. I contacted the location, which was supposed to be open until 5pm, but I had to leave a voicemail. After a few hours we went to the facility, in hopes of getting the entry code, but there was no one at the facility. We decided to move her belongings out and keep them overnight, so we could be at the facility when it opened at 930am. We actually arrived around 945am, and again there was no one at the office. My mom had not received a text or email with the code, as we were told. Upon calling a centralized location they told her it was in her account and then emailed it as well. Once we got through the gates we went to grab a cart/dolly to start moving, but there were none. Not because other people were using them, but because they do not leave them out. According to someone else, you have to present an ID and "check-out" the dolly. That would have been easy enough to do if someone was there. Thankfully, we had a hand-truck that we were able to use. Others there were not so lucky. We left around 1120 and there was still no one at the office. No one has ever returned my call, either. We chose this location because of the reviews and good service, but I can't speak about their service because I have never experienced it. Very disappointing!

I had been renting a climate controlled 5'x15' storage unit with this Public Storage facility since 04/2018 and I started with my rent being $90.03 (after taxes and insurance). I loved the customer service at this place when I first started, the people at the lobby were always friendly when I came in to visit my storage unit, flatbed carts were always available to use without having to contact anyone, parking spaces were always available, the place wasnt too busy with alot of other customers trying to use the facility at the same time, my stuff felt safe and secure being on the second floor with access codes needed to open the gate and take the elevator to the second floor, and the rent was reasonable for the size of the unit that I was renting. Over time however the service has started to get worse, on the second floor where I was paying for my climate controlled 5'x15' unit you cant feel any A/C at all when your in there which caused me to sweat every time I would start moving alot of boxes around in my unit and start to organize things to try to make the most out of the space that I was paying for with my unit. The flatbed carts that were once readily available every time that I came to visit were taken away and now you have to see the facility operator and give them your drivers license to keep until you return the flatbed cart, they claim it was because people were taking the flatbed carts and not returning them. The rent had also gone up little by little on my unit, heres a breakdown of the price increases that I got while I was renting with Public Storage 04/02/2018 = $90.03 for a 5'x15' (when I started) 05/02/2019 = $109.16 for a 5'x15' (first price increase) 08/02/2020 = $118.57 for a 5'x15' (second price increase) 08/02/2021 = $137.74 for a 5'x15' (im starting to notice a pattern here) 08/01/2022 = $187.79 for a 5'x15' (agian another price increase in Aug) 08/02/2023 = $211.22 for a 5'x15' (by this time I left for a competitor) By the time that I left I was paying more than double the price that I started with for the same amount of space and benefits that I once had like access to flatbed carts had been taken away, a/c in my climate controlled unit felt like it was never on, customer traffic had increased so sometimes it was hard finding parking spaces when I came to visit my unit, and my rent kept going up. I ended up leaving for a nearby competitor named Extra Space Storage and now instead of having a 5'x15' storage unit for $211.22 like I did with Public Storage now I have a 10'x15' storage unit (double the space) for $200.47. The A/C actually works at Extra Space Storage too and the flatbed carts are freely available like they once were at Public Storage.

There is never a cart available to use and bathroom are always lock. Update on this location. DO NOT RENT HERE, I started playing 78 $ and ended playing 160 for a 5×10 in less then a year. When I turned the unit in, the attitude from the staff was incredinle. Super rude!

Great and knowledgeable employees. Guido was very helpful

Great service along with knowledgeable employees , reasonable pricing for the unit rented always clean and respectable looking.

muy buen servicio para entrar, tambien con los precios.. Guido es servicial

Buena experiencia Excelente servicio muy bn Guido

Very helpful location! Guido was the best!

Super 100 por ciento recomendado muy bien servicio gracias Guido

I went to this facility for information .I need unit by this coming month .and Gildo help me with all the details.

Gracias Guido y Celia por su servicio..

Gracias Celia por tu amabilidad .

Absolutely awful. My payment was $154 a month for the smallest unit . I did my contract over the phone with the 800 service and somewhere in the fine print it says “subject to increase based on market” but they don’t tell you this when you sign your contract . So ok, maybe 10-$20 a month increase at some point no problem. NOPE My unit rate increased $60 A MONTH overnight after 4 months of the same payment . This place is a scam and if you don’t pay your bill they lock you out and threaten to keep and sell your belongings. The Hialeah location also never answers the phone , and try to overcharge your bill if you pay in person . Don’t rent from this place if you don’t want an unexpected 50% increase of your bill every couple months !

Lo máximo

Thank you so much Celia for helping my mom and I

The worst storage I’ve ever experienced. Never any carts available and never any attendants there in the office to help. Place is a joke

I've had a storage unit at this location for some time now and have never had an issue. Site Managers and staff are friendly and helpful and are always available to answer questions. Morela is simply amazing and will help you with any billing concerns and helpful storage tips to get the most of your unit. Logan and Ralph are also amazing and always make sure there are carts ready and available for clients. Bathrooms are impeccable and unit floors are always nice and clean and free of debris from untidy movers. My only issue is with corporate because they don't really take care of thier long standing clients, really wish there were more discounts and perks for long term customers, other than that this Public Storage Location is on point. Thank you so much for taking care of us! Highly recommended!

Muy caro dicen q con aire pr ACE calor adentro .

Guido una excellent persona gracias pir ayudarme

Sr: Guido . Excelente atención le doy un 10 me encanto su excelencia de atender.

Desde que precio comienzan los estorage

Great

Nice, clean friendly staff

No handtruck availble. Toilets are always closed. As soon as I rent a space, I receive an email increasing the monthly payment, but they are renting spaces same size for less? You have to pay the insurance every month, but if you read details it no covers many things.

This place is GARBAGE! Elevators have been down for a week! I do not understand how they hike the price every few months, the last time they increased my bill by over $70 and for what? When I need access to my storage unit I can't access anything. Furthermore the "Management" team if you can even call them that are literally NEVER TO BE FOUND and the staff lack Knowledge on how the pricing and storage actually work. Furthermore if the elevators are not working and the majority of the storage places are above the first floor, it is MANDATORY to allow access to stairs for their paying customers to have access to their storage unit. What am I paying over $200 dollars a month for? To not have access to my storage unit when I want? THIS IS B************

servicio horrible, lugar sucio y poco profesional. Solo saben subirte los precios para seguir empeorando el servicio. No gastes tu tiempo o dinero en este lugar.

This places catches you by offering a cheap rate in the beginning to then double it 6 months in. They don't properly inform you of price hike when you register because all they are looking to do is make a sale. Elevators are constantly broken and if your storage is in another floor, Good luck getting to it.

Amazing customer service from Guido!!

Guido took great care of us!

Guido is the man! Great service

Buena atención..calidad..Limpieza..Exoectacular

Guido is the best man. Deserves a huge raise honestly he does his work so well. 10/10

Morela and guido are the best! They helped out so much! Thank you!

Morela y guido me ayudaron tanto!

Exceptional service and amazing hospitality by Guido

Recibimos un excelente servicio de Guido, y ojala que hubiera muchos como el en ayu dar y en su trato.

Unexpectedly needed storage right away, came in while they were just closing up and they kindly and very knowladgably explained that I could register online and still get into a unit that same day. And the online experience went well I was able to get my stuff into storage and they were amazing for that

El peor servicio!!!! Empecé mi renta el domingo, no hay carretillas disponibles para subir nada, fui al from desk y no había nadie, hoy volví y la historia igualita, ni carretillas ni personal k te atienda, gran falta de respeto además los baños cerrados

Milton helped me out greatly. It was the first time renting a storage. And the help me out picking out the right unit for my needs . He answered all my questions and explained everything to me.

The property manager Guido was wonderful!! I received a complete orientation and when I needed to trade my storage unit needing more room he made the process smooth and effortless. In a time where proper customer service is in short supply, this Public storage won the lottery. Great place! Thank you!

Very clean and safe. The staff are also very helpful. I had the pleasure of being helped by Carmen and she was phenomenal, very kind and easy to speak with.

Very good super good service from the attendant very helpful thanks

La mejor atencion de parte de Guido y muchas gracias por la limpieza del lugar todo excelente

Great value, awesome customer services from Guido property manager, units are spacious, clean place and easy self access any day of the week. Will recommend any time!

Yesenia:buenos días quería expresar en el día de hoy la buena atención y orientacion,en el lugar al ser mi primera vez en el storage.gracias por la experiencia

Yesenia is very professional and friendly staff member. Excellent customer service skills.

Yesenia is the best, she helps me with everything quickly, she is special!

El servicio de Celia Y Guido fue muy bien. Los dos son profesionales y atentos. Me gusta la manera que los dos explican todo y muy agradable.

Servicio de Celia fue excelente! Muy profesional y explica toda muy bien.

Magnifica atención, eficacia y sobretodo que gran protección a mis bienes para Guido.

I been here for years,and the place and service has been very great,thanks to Guido , he's been very helpful all these years,,,Jesse

Excelente servicio y atención de todos los trabajadores en especial la Sra. Morela!!

I went to public storage and we had amazing customer service and Awesome attitude towards us!! He is literally the best!!! Always go to him for any public storage questions and service !! He is A1!!

I love this storage being here on and off always have to come back to the my storage family very clean and the property manager name Guido very helpful very nice I guarantee you to come to this place you will love it thanks Mr. Guido

Phenomenal service by Guido, very well taken care of, clean and very comfortable to move around, they also have well maintained devices and it’s comfortable and lively to be in. Definitely recommend this if you are in need of freeing up space around your home or putting away items you plan to reuse or sell.

This place needs customer service training

Muy buen servicio del storage y sus empleados .muchas gracias muy agradecido

We came to this location for the first time and guido was amazing.He helped us and many more people thought the few hours we were there.i highly recommend this location bc of the cleanliness and the awesome customer service. Thanks for the expertise of the business.God bless you!

Guido and Brenda are always super friendly and helpful. Many thanks to both of them for their customer service and keeping the property clean.

Is peaceful, private, and affordable, but doesn’t have any equipment to help you carry the stuff up. Ive been here at different times in the day and there is no dolly or anything.

Super atendido y en especial la atención del sr. Guido

Brinda me atendió excelente y buen precio y estoy conforme con la ayuda me ayudo bastante. Gracias Brenda.

Very smooth

good service

Excellent location

Good and professional service

Scammed, they charge you for a lock that is the same price as the unit. I looked online and the lock it worth 7.95. They lured me to drive all the way to the store to tell me that, when I made the reservation over the phone. Customer service was absolutely rude and no help in the situation at all. F grade for this company

Disappointed with the service over the last few weeks.

Ask for Miguel ! Amazing customer service. Very helpful, thank you !

I have been in this location for years I love it. Manager is very helpful and very clean

Muy buen servicio del señor Guido. Gracias por tu atencion, y ayudandonos. Eres un empleado ejemplar!

With all the rent I pay there , and only 1 elevator working . I think its ridiculous! They need to act like a publicly traded company. Get them Creaky old elevators fixed before someone gets stuck in there!

Horrible facilita Apparently under renovation, but they don't bother posting a sign that the office is open but the doors that grant you access from the elevator lobby are permanently locked. The manager is rude. Talking to him is like talking to a robot, he don't quite understand the company rule or make up his own because, I have used other public storage facilities in the past and never been treated this way. He enforces rules in the most ridiculous way. For example, if you come in to the office using the front doors and already have a rented unit, door code, lock, etc., you can't use the other double doors to get access to the elevators but instead, you have to get out back thru the front door, go around the back so you can enter the elevator lobby using the back doors. Stay away from this facility or you will be disappointed. I will be parting with them as soon as my lease is over.

Great service by Yasmany

Good cervices fron Yasmany

The storage itself is kept clean and maintained good amount of spaces. Only reason I'm giving 4 stars is due to their only being 2 trollys available for the whole place so if their's alot of people you'll be out of luck. Also hours on a Friday said they open at 9, no one was available even at 2:00 pm

Excellent experience at this Public Storage location. When I first contacted their call center, I asked to rent a unit under AC. However, the lady in the call center sent me a link for e-storage to a different Public Storage location with no AC. I contacted the District Manager Rudy, and he was very professional and was able to fix my rental. At this point he sent to this other location were Guido ,the Store Manager, was very professional and kind. He stayed after hours in order to fix the mistake that call center did. He was complying with Covid 19 requirements at all times. Also, he made sure I was renting the correct size storage as well as convenient for my needs. Moreover, he made sure I had all the supplies I needed for my move (boxes and more). Finally, he accompanied me to my unit to show me the location. Overall, I’m really impressed with Public Storage’s customer service thanks to the exceptional customer service and professionalism from Guido.

Me Encanto este Storage, para mi el mejor en Public Storage, llevo usando este Stotage por 4 años, y cada vez que lo rento, el mánager es una persona muy paciente ,educada, y respetuosa , siempre está limpio el lugar...pero lo que en verdad me pareció un gesto muy solidario, fue en este tiempo de Pandemia, donde fueron muy pacientes con los pagos, y eso hace que uno valore más estos lugares, donde no solo es negocio, sino también apoyo, los felicito son un gran recurso a la hora de una mudada.

Good

Great service from Logan & Guido. Always a pleasure to see you guys.

Awesome service! Property is always clean! Friendly guys in the office.

I had made a reservation and then went in and met with Guido to be able to rent my unit. Guido was very respectful and patient. The property was very clean and he gave me exact instructions on how to make it easy to get to my unit.

I had a wonderful experience coming to this unit. The place was clean and staff members Logan and Guido were super helpful and informative. I definitely recommend to visit if you want a good experience.

Guys here were very attentive and helpful, explained everything in detail and young clerk Logan was very nice to deal with

It’s ok .... no garbages for people so really hard to organize your storage. They put up prices randomly even when u r in the unit already #warning

rented a unit with AC with the manager Guido today. he was very willing to help and gave us lots of tips. incredibly friendly and patient.

Awesome staff, give them a bonus they deserve it.

Nice big and clean. Mgr. Jackie is great

Natalia and Brenda very attentive and very patient. Good customer service from both of them and very helpful.

Friendly and helpful staff. Morela was very friendly and helped me set up my account and showed me my storage unit. Clean, safe and secure facility.

Logan has very excellent customer service skills and made the renting process very easy and fast.

Great service... Guido was very professional and attentive

Guido is a god man and professional, gave me a good experience

Muy buena atención.

El trato de logan fue excelente y un servicio de 5 estrellas

Great staff ready to solve all your storage needs just ask any question you need even prior to having a storage there.

Mr. Guido has excelent costumer services always .

Came to this location a few weeks ago with my parents and we were helped by this great staff member named Arlette Lopez. She was very kind and patient, she answered all of my parents’ questions & she even gave us a tour of the different spaces. I was very thankful to her for her excellent customer service and communication skills!

Exelente servicio y atención al cliente de Guido y todo el personal en general , estoy muy agradecido

Wonderful experience with Guido and the staff. Great service and convenient location.

El mejor trato, un persona bien amable, guido, siempre pendiente de que haga mis pagos a tiempo

Great experience with Guido! Very kind and helpful :)

Excelente servicio y atencion al cliente, de parte del Señor Guido.

Been coming to this storage unit for a long time. I have to say this place has excellent customer service, the manager Guido has always been very kind and helpful.

Workers are very nice / good prices / but the fact that the carts are on lockdown during a lot of The hours KILLS IT for me... like come on ! People work man...and no garbages .... I guess.. but u know what owner and staff are really and nice so 3 stars at least.

Staff is great. Great location. Can’t say anything bad about them. Jackie and Brenda are awesome.

Arlette was so helpful and kind! She patiently answered all our questions and showed us different unit sizes so we could figure out what we needed. The facility looked clean and new. Would recommend.

Very secure place

Muy útil y seguro el lugar

The facility and employees are very nice. The manager, short gentleman with grey hair, is a bit rude. It pays to be a little nicer to well-paying customers.

Arlette was absolutely amazing! She was very helpful and assisted me into choosing the correct storage unit to fit my needs. Great customer and staff. I highly recommend :-)

Excellent service and attention from Guido and Natalia and Jorge!! Very attentive and gave me the full information, showed me the unit , and made sure that all my credentials worked and answered all the questions. Definitely recommend

Good service. They need more carts.

Rosa y Natalia tuvieron una atencion excelente muy prifesional agradezco todo ek servicio prestado por ellas.Gracias

Magnífico servicio ,limpieza y organización, Manager,sr.Guido Muchas gracias

Great place to store items and alot of security.

I've been storing here for years. The manager is friendly, helpful and knowledgeable. The units and clean and air conditioned.

Thank you to Morela! We had a pleasant experience. She is very professional, kind and patient.

Lazaro Castro was the most amazing! Helpful & super awesome with everything. thank you!

Very great service. Lazaro made the proccess easy and fast. Will keep this location in mind from now on!

Great place to store anything and great costumer service from Lazaro Castro. He helped out a lot so I can be able to store and afford what I need to store.

I love to rent at this property. Natalia is very professional and very welcoming. I am a returning customer and because of both her and Guido I have chosen this property again. She makes the process very easy and very helpful.

Natalia $guido

Excelente trato de Guido y Natalia. La calidad del servicio es muy buena

Natalia y Guido son excelentes representantes de servicio al cliente. La locación se encuentra en buenas condiciones. Muy buen servicio👌🏻

Natalia and Guido were fantastic help to being able to transfer from one unit to another.

Natalia tuve buen customer services , muy amable y explica bien todo lo que se necesita saber

Guido provided us with very good customer service

Natalia excellent customer service, she was very professional and nice and had a great experience with her.

Natalia: excellent service. I love this public storage facility. Thank you.

Guido and Natalia provide great customer service; very hospitable and attentive to client’s needs.

Guido was great and very good with his customer service.

Thank you Guido and Natalia for making my time here great! Couldn't ask for a better place to store my items

Great service from Natalia, she helped me a lot. I had a great experience from her. The place is wonderful and I liked the property and the location.

The service that they have provided for the past 7 years that I have rented there has been superb. Guido the property manager is very well oriented in what ghe customers needs are and very knowledgeable and helpful. I highly recommend this property to anyone needing to use storage.

Great service , I totally recommended it

El señor guido una atención espectacular tiene 5estrellas gracias

Yeah he’s from Guido gave me very good service center he was very helpful and very clean in and mindful I appreciate him very much dead

My representative, Mr. Guido was absolutely wonderful, pleasant and very helpful. He was also very knowledgeable and answered all my questions with much respect and enthusiasm. I love this place!!!!!

Fue una experiencis positiva en todos los sentidos, recomendaria este lugar y el manager el senor Guido fue muy profesional. Was a positive experience in all senses I would recommend this place, and manager Guido was very professional.

Natalia me brindó un excelente servicio .

This is my first time renting a storage and the experience has been outstanding. Customer service received from natalia and guido was amazing. The whole process went smoothly. Thank you both for your help!

Natalia and Guido provide amazing customer service! They’ve helped us so much and have taken care of all our needs! Thanks guys! The temperature of the warehouse is good and at room temp. The storage is very clean as well.

Natalia guided me as to choosing proper storage and was very helpful. Their staff is very attentive and caring. The storage itself is very well kept and I haven’t had any issues. I definitely recommend this location!

Natalia very helpful

Muchas gracias Natalia y Rudy! Estoy muy alegre con el servicio! Muy recomendado este local!

Natalia dio buen servicio. Muchas gracias!

Natalia fue muy profesional y atenta.

Great customer service by Natalia and staff.

Great customer service from Morela and Natalia.Very professional.

Guido buena persona buen trato con los clientes respetuoso y muy responsable con su trabajo 👍🏾

Excellent service from Guido and Natalia always so attentive

Guide has an excellent costume service, we have confidence in him

Natalia y guido son personas excelente y hemos recibido una atención de primera,estamos muy satisfecho por el trato que hemos recibido de ambos.

Guido was great person and always help when I needed. I would recommend coming here.

The customer service was wonderful Everything was great. I never had any issues thank nattily and Guido for you service

Natalia es una excelente trabajadora. Quede muy satisfecha con su ayuda y profesionalismo. Gracias.

El Servicio recibido, por, parte, de Guido y Natalia ha sido excelente, mi esposa y yo estamos muy satisfechos.

I have rented in this place before and I liked the service I would recommend Guido and Natalia are very good helping customers

Excellent customer service from Natalia, she was very professional and attentive to my needs. I recommend this place, clean and easy to access.

This service is really good. Guido has been really helpful and excellent

Este es el peor lugar donde pueden guardar sus cosas la atencion es pesima y el costumer service es horrible. No se lo recomiendo a nadie.

Although the team is courteous and friendly, the temperature kept is too high at this warehouse. Used four bags of damp-rid I changed every month. I eventually had to move my stuff to another "climate control" facility that keeps it under an acceptable temperature. Public Storage also raised my rent after a few months and found a lower rate elsewhere.

Buena experiencia referente al trato recibido por el señor Guido el cual es muy amable,atento,carismatico y profesional.

él señor Guido es una persona muy atenta y le gusta ayudar mucho a los clientes

Natalia y Guido son muy good employee and grano y and helpful.and very profesionales. in teo Word mamey peaple.

The store is clean and neat. The employees are nice and helpful.

Natalia is best, very friendly, and very clean. They are very helpful

Excelente atencion muy cordiales atentos la mejor atencion sigan asi

Natalia was awsome. Very good customer service

Natalia muy serbicil y un serbisio exelente

Great service from Guido, he was very friendly, funny and helpful.

Thank u Natalia and Carlos. Excelent costumer service.

Natalia una gran persona atenta y muy profesional..

Guido y natalia son unos magníficos trabajadores muy atentos serviciales y la instalación esta siempre limpia

Great attention by Guido and Natalia. Recommended highly!

Great customer service provided at this location. Natalia was the person who helped us out. She answered all questions that were asked, was very helpful and carried herself extremely professional. Great area to store items needed in a very secure location

Nathalia y Carlos muy buen servicio e vivido una exelente experiencia con ella, muy responsable y explica muy bien la informacion necesaria.

Gracias Carlos por tu servicio.

Natalia has been extremely nice, attentive to me and to the customers. I give her over 10 stars. Very very professional. I personally believe she should be promoted to an upper management position. Please feel free to contact me for further information. Thank you Natalia for your professionalism. Stay in touch. Nilda Alonso

My experience was very enjoyable. Rolando was extremely knowledgeable and made the transaction easy and painless. At the end, he even shook my hand and welcomed me into the Public Storage Family!

Natalia muy profesional en su trabajo y servicial y amable

Excelente Servicio de Natalia good Job

Exceptional customer service from Jennefer and Natalia. Highly recommended, clean facility

Obtuvimos un servicio excelente de parte de Natalia

Natalia presto un servicio exelente

Natalia was a great help!! She explained everything in detail and will definitely recommend!!

servisio natalia y guido fue exselente

Great customer service! Carlos is the best! Very informative, helpful and friendly.

Carlitos fue maravilloso al mostrarme la unidad. Es muy profesional e agradable. Me explico todo el proceso al detalle. Muy complacida y recomiendo este storage a todos.

Me atendio exq u isitamente Carlos

Muy amable, el se llama Carlos C., nos explicó muy bien, y muy sociable, una experiencia fabulosa.

Con una atención de primera, Carlito nos reservo el storage en un abrir y cerrar de ojos.

Carlos y Guido son tremendos trabajadores muy buen servicio

Guido and Carlos are the Best!! Very sweet and helpful. So happy we came here

El senor carlos muy atento con los clientes...gracias a el sigo mi continuidad en la unidad.....agradecida 100 %

Natalia/ Carlos (( venezolano)

Muy buen trato de parte del señor Carlos. Muy contenta con su atención.

Excellent customers services from this two man Carlos & Guido ...Thank you!!!! 🙌🏻🙌🏻🙌🏻🙌🏻⭐️⭐️⭐️⭐️⭐️

Me encanto porque Carlos es el muchacho mas amable y rápido para el servicio q me ofreció gracias me agrado mucho el lugar

Carlos was very helpful in all aspects of the transaction.

Súper el servicio de Natalia y Carlos excelente empleados.

The property is well maintained and there's always handtrucks available even after the staff is gone.

Guido was a great help, very polite, helpful and friendly. He's very apreciated.

Great service by the guys here. Thank you so much!

Exelente servicio prestado por Carlos me consiguio una unidad acorde al verdadero precio que pago desde el 2009 y nadie nunca a querido hacer.

Guido & Carlos are very friendly & helpful.

Great customer service, Guido and Carlos were excellent, I definitely recommend this place.

Excelente servicio y muy buen staff, Carlos y guió gracias por todo.

Fabulous customer service. Gracias Carlitos, your are the best! !!

Morela was very suggestive, polite and helpful. Great customer service

Extremely friendly service. All aspects of the rental were clearly explained to me by Guido, the person at the counter, and I was fully satisfied with his friendly attitude and willingness to help. Congratulations for your great staff.

El mejor trato y la mejor atención. Gracias al empleado Carlos . Muy contenta con su servicio .

El Sr Guido y Carlos, magnificos empleados, muy amables. Por mi parte tengo 5 anos de tener un espacio y estoy muy contento con el servicio que le dan a los cliente. Les damos las cincos estrellas. Gracias Public Storage.

Guido me dio tremendo cust.sev. estoy muy contento con el servicio..

Yasmany gave me a Great service .

Yasmany Piñon was very helpful and attentive. Great experience. Will definitely refer him to family and friends for future rentals. Great asset to Public Stotage!

I had a wonderful experience from the manager Yasnany at this location. He shows excellent customer service skills and is very polite. Thanks!

Yasmany was very helpful and respectable, totally recommend.

The service is excellent ! Guido abtruly professional sales manager

Great service from Guido!

Guido and Carlos treated us great! Perfect service in getting the storage we needed. Very friendly staff and welcomed us.

Manager Manny was really polite and professional. I could tell he was not feeling well however i commend him because he did everything he could to answer all my questions regarding storage. Thank you and feel better Manny.

Nick was very helpful and made the process quick and easy.

Excellent customer service. I have been renting units on and off now for about 6 years. Guido and the rest of the staff at this Public Storage location have always treated me and my family very well. Their units are very clean and the whole maintenance of the facility is superb. There are other Public Storage facilities close by but I always come back to this location because of their friendly and courteous service.

Customer service was excellent! GUIDO is great at customer service and helped me find exactly what I was looking for. I will definitely be using this location for any time I need a storage! I am very pleased.

Muy buena experiencia, buen servicio y excelente atención al cliente de parte de Carlos

Guido was very helpful and gave excellent service.

Nos atendió muy bien Carlos nos ayudó mucho y nos explicó muy bien las cosas tal y como son muchas gracias Carlos .

Carlos provided an excellent service and made the hectic transition into a storage seamless and trouble free.

Carlos es un empleado como ninguno el servicio de calidad muy recomendado

Guido was amazing! Great storage place to store your things. Highly recommend

Guido was very friendly and great help!!!!!

Muy amables y agradables. Buena atención de Carlos y Guido. Son muy atentos y dispuestos. Muchas gracias.

Carlos y guido son un team ideal, muy buena química y exelente servicio de versad que me diverti un monton

Todo estuvo excelente buena atención

Guido is a very nice man he really helped me nd my spouse to find the right size storage for my things and the price was in my range and i appreciate his help. All stars👏🌟🌟🌟🌟

Great service, quick, courteous and unit was clean and big enough for our needs. We got a good deal too!

Excelente atención gracias Carlitos y aprecio tu ayuda muy satisfecha de tu explicación

We had an excellent customer service with Carlos and Guido, when we arrived to storage our things, the storage room we had reserved had a little water, as soon as we complain carlos give us one better for the same price without a problem. We were very satisfied with the service.

Zip

Waste of time, trying to cancel and get the paperwork done it's a mess, they give you some info by phone and when you get there it's a different story.

I Michelle Ceballos that have been dealing with this public storage for about 5 years have had the best services with Mr.Guido & all staff member's that I keep coming back & won't change to any other storage.. Mr.Guido is very helpful thank you

Been there 4 yrs. Place is secure and very clean. Guido is an awsome person to deal with.

Amazing service, always helpful and very clean

Great person & always willing to assist in anything that we need. Thank you Carlos!!

I had an excellent attention from tha staff,a guy name Carlos was very nice and gave us the necessary info.and explained everything.thank you..

Muy buen servicio a sus clientes y el manager Guido muy atento siempre buscando una solución para nosotros los clientes. 100% recomendable.

it is my pleasure to write a very special review on my experiences at the public storage at 6550 W 20th Ave Hialeah. Nicholas Hernandez is an amazing employee, he is friendly, helpful and knowledgeable about his facility. He was able to answer all my questions and made me feel comfortable about using this particular storage location. He is an excellent customer service representative for public storage. He took the time to show me the differences so I could choose the right size for my need. Thanks Nicholas and keep doing what you do best.

Guido nos presto muy buen servicio, fue muy amable y servicial.

Atención personal del señor Guido muy buena ... pero de la compañía insatisfecha

Great job. Thanks Carlos and Guido for making it easy to get into my storage unit.

Hoy ya tengo un año de tener mis pertenencias aquí en este Public Storage y estoy muy agradecida por el trato, atención y orientación que he tenido del Señor Guido, el tiene carisma para atender a los clientes, muy bien trabajador, excelente. Gracias

El señor guido es un buen empleado y me a yudado en todo y los felicito por mantener el lugar limpio gracias

Guido is awesome........he helped tremendously no matter what the issue was!

Guildo everything is been an excellent person with me and help me out with everything I need I love this place okay

I have been in this storage for years. They have always treed me with respect. I love the way things are handled in the office. Guido is very kind and respectful and he always treat people with kindness.

Guido and Carlos at public storage made us feel very welcomed for our first time in public storage I can say it was great they have excellent costumer service

Property manager Carlos was very respectful and explain clearly all the options for reserving a room. The call center operator in California didn't explain every option clear but Carlos did. Thank you for your service.

Very nice staff and helpful

Carlos C. Es una persona exelente muy colaboradora y me otorgo un exlente servicio. Le deseo que siga sembrando y consechando en esta compania igual le deseo una feliz navidad a el y asu familia.

la atencion es excelente ...especialmente con el senor Guido.... es muy amable y profesional...

Exelente servicio verdaderamente un servicio execional Carlos y Guido dan un trato familia y hacen un Exelente equipo eso sí les recomiendo dejar carritos ya que se hace un poco difícil subir las cosas

They where nice, helpful and where able to answer all questions asked. One of the top storages visited in Miami.

Muy amables. los companeros q nos atendieron,Carlos y Nicolas,muy serviceable.

Amazing experience. Quick to reserve and pay. Carlos was great made my experience awesome constantly upbeat and laughing.

Well this guy that works there by the name of Guido is very professional ... very helpful and respectfull.... I'm glad public storage has managers like Guido it pleases me very much.,

Great customer service. Carlos was kind and extremely helpful. All paperwork was done quickly and efficiently. The storage space is clean.

The customer service was incredible. Very kind and very helpful. The storage is clean and everything was very easy!

Excellent service. Carlos guided us in everything we needed.

Excellent person Carlos good customer service

nice

They were extremely polite and Guido was amazing. Carlos is super sweet and both of them make a great team. My experience was great!

Estive en public Storage hoje Carlos me atendeu súper bem excelente funcionario lo felicito 👏👏👏👏

Todo el trato fu excelente se lo recomiendo a cuaguiera bueno todo

Bueno mi experiencia a sido exelente de parte de la persona que me atendió su nombre es Carlos y ha sido de gran ayuda para entender y saber lo que necesitaba rentar de doy de 10 un 10 super eficiente

Fantastic service. Carlos and Guido are a phenomenal team. Because of them, I will recommend this PS location to everyone I speak with.

Guido muy buena atención todo bien

They have great customer service, Guido and Carlos were genuine and extremely helpful. We just moved here from Texas and they helped us tremendously. Love this public storage location!!!

Guido excelente servicio, lo recomiendo a todo el mundo.

Great customer service, was helped out by Christian and couldn't be happier!

Great experience. Ask for Christian or Guido.

My experience was great !! Clara,was amazing , she was very kind and helpful Great experience! ! I truly recomend this place

Guido is patient, pleasant, courteous, efficient, and very detail oriented. I would recommend this location to anyone.

Very attentive and efficient!

I was helped by Guido and he was very helpful and profesional. We count on Guido and Public Storage for our storage needs.

I walked to the public storage today and the associate named guido offered me great customer service, he explained everything in detailed, showed me the unit and walked me thru the process of putting the codes in pinpad to go in the location

Me parecía una experiencia excelente. Guido me atendió y es más que un placer trabajar con él.

Excelente el servicio y de alta calidad.de Guido.

Luisa Aleman todo excelente la explicacion durante la renta. Me atendio muy bien.

Guido was amazing, very friendly & understanding. The location is very clean & secure. Highly recommend.

El empleado guido me trato perfento un eselente trabajador

Buena atención por parte del personal que me atendió,en especial el señor Guido,storage muy limpio y organizado ,merecen un reconocimiento

Guido is very professional and helpful. The location is ideal, clean and supplies are always available. I have used public storage in various cities but non compare to the location on hialeah palmetto 3.

Un excelente Mr Guido es un excelente manager, responsable ,honesto y preocupado por mantener las unidades en excelentes condiciones.

Luisa & harold where great

El servicio es muy bueno. Estoy satisfecha con ustedes. Guido me atiende muy bien y lo recomiendo.

the best place for public storage la mejor atencion servicio y eficiencia gracias por todo lo reconiendo thanks for everything guido

El servicio es excellente. El lugar esta bien limpio, Guido y Harold trabajan muy bien!

Very professional, excellent service at all times, very clean, facility. The manager Guido was always professional , courteous and knowledgeable, will always choose public storage for my storage needs.

Muy buena atencion. Luisa es muy atenta a todos los detalles. La explicación muy buena y completa. Te ayuda a escoger el tipo de caja dependiendo de tus necesidades

Guido is very helpful and friendly. they have great customer service. It is kept very clean and organized.

Muy atento y profesional el servicio ofrecido por el señor Guido felicidades por contar con personal profesionales.

Very good service and Guido good person

Agradesida contenta y feliz de la atencion por parte de Johnny, Morela y Guido.. Muy buen lugar para guardar las cosas.. Lo Recomiendo . :)

The service was very good and the prices were very reasonable.

Service was great, guido was very helpful.

I rented a space for my mom. The staff was super helpful and friendly, and the place was spotless. I highly recommend this facility. Great job!

Guido did a great job

Great place to store your stuff Guido gave me great customer service.

When I arrived I was greeted and assisted by Harold. He explained everything in simple detail and made the process very smooth.. After he helped me pick out a storage space he also offered me additional items to help me in my move and although I don't need them he did a good job for asking. The facility is well taken care of and the other staff I came across were also very courteous.

Johnny was very helpful and extremely knowledgeable. I explained what i needed to store and he presented me with a wide range of options; as well as ensuring i was getting the best price for the unit.I highly recommend this location if you're looking for great service and a well trained staff to assist you.

Muy buen storage para guardar cosas q nos ocupan demasiado espacio...muy limpio y organizado. Felicitaciones a todos los empleados, en especial a Guido q hace un exelente trabajo.

Harold was the person who attended me, he was very kind and helpful. he showed me several storages and explained everything in detail, to all my questions he had answers. Overall, I was super satisfied with the service I received.

Great customer service. Johnny was very professional

Great service from Johnny

Morela y guido son buenos en su trabajo atentos y amables quedamos muy complacidos con todo gracias

Johnny and Guido ,magnifica, excelente atencion

Loved it! Johnny was very knowledgeable and friendly.

Johnny was awesome, very helpful and pleasant.

la atencion hoy del senor guido en el dia de hoy fue excelente

Atendida por el Sr Guido muy buen trato muy buen servicio muy contenta y muchas gracias

I am extremely appreciative of the assistance and courteousness provided by the staff at this facility. Guido and his staff are always attentive when I arrive; when I need to borrow a cart, to assist with doors, if I have any questions, or simply just to say 'hello' and smile. The actual facility itself deserves 5 stars; I gave a review for only 4 because I do not agree with the way corporate raises the rates every year for existing customers. I have had a unit since 2011 and the rates continue to increase instead of showing respect for loyalty... I have been looking for alternatives as I can no longer accept raising rates. :( Disappointed with corporate procedures.

Best experience ever and awsome customer service

GREAT GUYS !!!!!!!!

Ref: Employee- Christian He represents your establishment in a manner that any owner or management would be proud of; Efficient, Knowledgable, Pleasant and Businesslike. It was a pleasure doing business with him.

Buen servicio, excelente atencion señor Guido, super

Espectacular, un servicio de primera y la atencion de los señores Guido y Johnny excelente, como amigos, una atencion insuperable

Great service by Johnny very satisfied! !!

A mazing costumer service Guido ♡

Very pleasant and great service and costumer service from Jonny I was pleased

Una especial atencion y ayuda y mis mejores referencias sobre el señor Guido.

Good customer care and support for choose the best option for me. Appreciate the help of Mr. Guido.

Excelente atención, personal enfocado a satisfacer al cliente y muy colaborador tanto Christian como Guido

Melissa was great

Very nice to deal with professionals like Johnny and Guido. Smooth transaction and helpful infomation made my rental a sucess. Look forward to dealing with you guys for my storage needs. A++++++

Buena atencion , disponibilidad inmediata , buena Limpieza, Buena ubicacion y por ultimo Buen descuento. Atendido por lis senores Guido Christian Johnny.

Guido is the best! He is funny and VERY, VERY helpful.

Sr Guido, excelente customer service.

Guido y Johnny, nos atendieron como a los reyes. Y despues de haber visitado 2 "PUBLIC STORAGE", la atencion de ellos fue tan incomparable que mi esposa y yo, sin pensarlo dos veces, decidimos quedarnos en el q ellos atienden. Han sido una extraordinaria experiencia. No importo cuantas preguntas les hicimos, siempre fueron muy atentos. Han sido una verdadera bendicion. GRACIAS!!!

Exelente atención al cliente por parte d Guido... Muy amable y servicial... Atento, me dio una explicación sobre el funcionamiento del storage.. Muy contento y con el placer de haberlos preferidos a ustedes...gracias

Guido is a good manager

Guido nos ha tratado muy bien , muy agradable y nos ha prestado buen servicio nos a gustado.

Muy buena atención por parte del señor Guido y siento que tiene muy buena seguridad el storage ha llenado todas mis preguntas y un trato agradable

Guido great and so is Johnny, thus far friendly and best customer service yet.

guido y christian

Great experience!! The guys here ( Johnny, Christian, Guido )are great and have been nothing but helpful in this time of need!

I have had only wonderful service provided to us by Guido. I love the way that when I walk thru the door to pay he already has the paperwork ready. He is very helpful. I will recommend more customers to his location.

Guido is a great asset to your company. He is great help.

Guido y jhonny,excelentes personas sobretodo. Con los clientes,

Experience was great ! I just simply went in to buy merchandise and Johnny was great help. Thank you Johnny for your help and I will definitely be back if I ever need storage. Outstanding service, best of the best

Bueno en 4 anos con public storage puedo decir que obtuve el mejor servicio y gracias a la excelente atencion de quienes aqui trabajas.....gracias GUIDO por su gran labor

Guido has always been exceptionally courteous and very attentive to the customers needs. I've been a customer since 2008 and have been a very satisfied customer, with the help and special attention. He's awesome at customer service !!!!

Me atendio la sr nina muy amable y muy servicial una muy buena persona que entiende a los clientes y trata de ayudar lo mejor posible ojala siempre este dispinible ahi para todos las persona . Necesitadas de sus servicios

Guido is an excellent example of a great and responsible worker, a very professional individual and very useful towards any type of questions regarding public storage matter.

If you desire to know who is the best manager iHialeah? His name is Guido. Great efficient. The best.

My name is Ralph Almodovar guido and his crew are very professional and helphull when there are issues i have been a customer for more than 10 years i have two units 10x20 i see that your are increasing your prices i think that they are out of control i will be moving my units out to find a more reasonabel place I m saden that i have to move but this economy is not helping well I whant to thank guido for all the good years.