Public Storage Self-Storage Units at 6550 W 20th Ave, Hialeah, FL

There’s no one to help out at the front lobby ever! Everything is online or over the phone. I couldn’t even purchase a roll of tape or boxes at the lobby since there wasn’t anyone working it. Apparently you have to make an appointment to purchase tape. Do not recommend this place.

Hola! Me ha parecido muy bueno el servicio de este Public Sorage, hemos tenido nuestras pertenencias durante 3 meses y ya hoy que nos vamos estamos muy agradecidos con el señor Guido y el equipo de Public storage. Muy facil el acceso, la salida y las facicidades de los karts para mover nuestras cosas. Infinitas gracias!

Muy amable el señor Guido q me atendió en la puerta gran servicio , me ayudó mucho e hizo todo más fácil

Muchas gracias a Guido por su ayuda y excelente atención! Muy agradable y atento. Súper recomendado.. 🙏🏽

Guido had great customer service and very informative. Thank you for your assistance.

Guido was the best and most professional person ever! He is a very lovely person and most definitely cares for others and his customers

Guido is a good manager, always helping customers, he is very profesional. I recomendó this place.

Guido provided excellent customer service!

I recommend Mr Guido for healping me with the transfer he save me Olot off money always helping when I need him onset good help gods worker excelente.

Muy complacida con el servicio, el señor Guido muy atento, nos explicó todo, y el proceso fue muy rápido. Para mí le doy un 100.

Guido. Responsable ,competente, eficiente y un gran ser humano.

GUIDO ES UNA PERSONA MUY COMPETENTE Y MUY PROFECIONAL POR ESO Y MAS LE DOY 5 STAR

THE RENTAL OFFICE IS JUST FOR LOOKS THERE IS A MANAGER ON PREMISES IF YOU'RE LUCKY TO FIND HIM LEAVING VOICEMAIL IS USELESS YOUR CALL WILL NOT BE RETURNED AND YOU CANNOT LET THEM KNOW THAT YOU'RE LEAVING THE PREMISES THE UNIT WAS LEFT EMPTY ON THE 31ST EVEN THOUGH WE TRY REACHING OUT AND LETTING THEM KNOW WE WERE MOVING OUT I ALREADY HAD ANOTHER STORAGE SINCE THE 26TH OF DECEMBER OF 2024 THEY SENT ME AN EMAIL TRYING TO CHARGE ME $138.00 FOR THE UNIT EVEN THOUGH IT WAS VACANT IF I WAS RUNNING THAT BUSINESS I WOULD ALSO NOT ANSWER ANY VOICEMAIL TRYING TO ATTEMPT TO COLLECT ON SOMETHING THAT'S VACANT NOT TO MENTION THEY RAISE YOU THE RENT EVERY 6 MONTHS $60.00 THE ELEVATORS MOSTLY ARE ALWAYS BROKEN OR YOU TAKE THE CHANCES OF GETTING STUCK ON THEM

Guadalupe la empleada de este lugar fue de gran ayuda. Su conocimiento del Trabajo es excelente y con si ayuda pudimos hacer nuestro proceso rapido y facil.

Lupe nos brindo un servicio profesional y de calidad en nuestra visita para hacer update a nuestra cuenta.

Guadalupe me atendió muy profesional, una atención excelente

Amazing customer service from Elaine.

Excelente atención por parte del sr Guido, recomiendo este public storage

Excelent customer service

Guido el mejor said

Horrible facility Apparently under renovation, but they don't bother posting a sign that the office is open but the doors that grant you access from the elevator lobby are permanently locked. The manager is rude. Talking to him is like talking to a robot, he don't quite understand the company rule or make up his own because, I have used other public storage facilities in the past and never been treated this way. He enforces rules in the most ridiculous way. For example, if you come in to the office using the front doors and already have a rented unit, door code, lock, etc., you can't use the other double doors to get access to the elevators but instead, you have to get out back thru the front door, go around the back so you can enter the elevator lobby using the back doors. Stay away from this facility or you will be disappointed. I will be parting with them as soon as my lease is over.

EL PUBLIC STORAGE, DE LA 4 AVE DEL WEST Y 78ST., DEL WEST DE HIALEAH, DA LA CASUALIDAD, DE QUE LOS DIAS X PAGAR LA RENTA,NI CNTESTAN, EL TEL

Guido is very helpful. Made my experience one of kind. I’ve been a customer for over two years and I love the customer service experience here at this location. Thank you for all you help.

Karina trabaja muy bien y presta atención a su trabajo 100% y conoce el sistema digital excelente

Guido was very knowledgeable and great customer service.

Great service and excellent customer service

The place is clean, the customer service is amazing and it’s pretty cheap to rent there

Super bad service Terrible experience Super nasty place ...never bathroom is open and air condition system is most of time turn off. All my merchandise stolen and insurance never gime my payment. Nunca me dieron una explication de lo que sucedio, el sistema de seguridad es super ineficiente...NO RECOMIENDO EL LUGAR

El peor storage de Miami muy sucio el señor que lo atiende muy mal carácter tiene siempre el baño cerrado es decir si tienes ganas de ir al baño es por gusto está cerrado eso es una falta de respeto el aire ni hablar demasiado calor la temperaturas dentro son de 90 grados F si te toca una mudanza a las 12 del día es muy incómodo mucho calor siempre ahí basura en los parqueos afuera en limpieza 🧹 no le daría ni una estrella lugar demasiado sucio por eso todas las personas cada vez que voy que veo que se están mudando es decir se están hiendo de ese lugar les pregunto y todos me dicen lo mismo ese lugar es un desastre no recomiendo ese lugar a nadie gracias a Dios este es mi último mes en ese lugar los dueños deberían supervisar más el lugar

I’ve had a storage unit (10x15) at this location for a number of years. While there’s been increases to the rent I just received an email that my rent would increase from $294 to $370 starting August. In this economy where everything has increased I would understand if it weren’t for the fact that people that haven’t been giving this company their business for years are able to rent the same storage unit for significantly less. This company doesn’t value longevity when you’ve rented with them for a while. I’ll be looking into a competitor for better pricing because this is absolutely ridiculous. I’d also like to point out it’s a pain to get into this complex because the gate codes are like 12 digits and you have to do the same when entering the elevator. There’s never flat carts available to use unless you go to the office but only during working hours and people leave their trash and they don’t pick it up. Aside from that 9/10 the A/C is low. Save your money and your time, go somewhere they actually value your business. * notice how they only reply to good 5 star reviews not people that leave them anything less to address actual issues*

Es excelente el sr Guido, su trato , su cordialidad,y su animo.

Hola la experiencia que he tenido con Guido es excelente buen trato y buena atención de uno a 10 un 10

Have been a loyal customer since 2020. Called my location and the property manager, Gido, answered. Very sweet and helpful!

Muy buena experiencia con el señor Guido muy amable y muy buen servicio

Guido y Chris fueron muy amables,me dieron muy buen servicio,muchas gracias por todo .

Guido un excelente servicio gracias mil 😄✅

Muy seguro y buen espacio ,me encanta este lugar . Gracias ☺️

HORRIBLE SERVICIO CUANDO UNO VA A GUARDAR SUS COSAS, UNA SOLA CARRETILLA PARA TODO EL EDIFICIO, EL BAÑO NADIE PUEDE IR PORWUE ESTÁ BAJO LLAVE Y CUANDO VAS A BUSCAR ALGUIEN NADIE TE RESPONDE EN LA OFICINA. Van varias veces q vengo y eso lo mismo hoy mismo varias personas pasando mucho trabajo porq no hay carretillas h un elevador no funcionas horrible. Espero q resuelvan más carretillas y no haya tanto mal customer service.

Exelente atención por parte del sr Guido.

Excelente atención por el Sr.Guido.Todo muy seguro

We receive excellent service, Guido is an excellent manager.

Horrible place my stuff got stolen and looks to be someone with a master key all my collectible shoes are gone!

All my stuff got stolen guy don't ever rent here

Too expensive

Positives: The place is clean once you get into the storage areas. Our unit was ready for us when we got there, although it had a gigantic water pipe that took up some space. (5x10 unit). This is the only reason they are getting 2 stars, because the customer service experience should get negative stars. Negatives: Everything else!! I was visiting my mom and helping her move from one storage unit to another, since she had moved to the opposite side of the city. Luckily, this facility was only 3 miles away and it was open on Sunday (supposedly). I went online to reserve the unit but was not able to reserve it for Sunday move-in. I contacted the location, which was supposed to be open until 5pm, but I had to leave a voicemail. After a few hours we went to the facility, in hopes of getting the entry code, but there was no one at the facility. We decided to move her belongings out and keep them overnight, so we could be at the facility when it opened at 930am. We actually arrived around 945am, and again there was no one at the office. My mom had not received a text or email with the code, as we were told. Upon calling a centralized location they told her it was in her account and then emailed it as well. Once we got through the gates we went to grab a cart/dolly to start moving, but there were none. Not because other people were using them, but because they do not leave them out. According to someone else, you have to present an ID and "check-out" the dolly. That would have been easy enough to do if someone was there. Thankfully, we had a hand-truck that we were able to use. Others there were not so lucky. We left around 1120 and there was still no one at the office. No one has ever returned my call, either. We chose this location because of the reviews and good service, but I can't speak about their service because I have never experienced it. Very disappointing!

I had been renting a climate controlled 5'x15' storage unit with this Public Storage facility since 04/2018 and I started with my rent being $90.03 (after taxes and insurance). I loved the customer service at this place when I first started, the people at the lobby were always friendly when I came in to visit my storage unit, flatbed carts were always available to use without having to contact anyone, parking spaces were always available, the place wasnt too busy with alot of other customers trying to use the facility at the same time, my stuff felt safe and secure being on the second floor with access codes needed to open the gate and take the elevator to the second floor, and the rent was reasonable for the size of the unit that I was renting. Over time however the service has started to get worse, on the second floor where I was paying for my climate controlled 5'x15' unit you cant feel any A/C at all when your in there which caused me to sweat every time I would start moving alot of boxes around in my unit and start to organize things to try to make the most out of the space that I was paying for with my unit. The flatbed carts that were once readily available every time that I came to visit were taken away and now you have to see the facility operator and give them your drivers license to keep until you return the flatbed cart, they claim it was because people were taking the flatbed carts and not returning them. The rent had also gone up little by little on my unit, heres a breakdown of the price increases that I got while I was renting with Public Storage 04/02/2018 = $90.03 for a 5'x15' (when I started) 05/02/2019 = $109.16 for a 5'x15' (first price increase) 08/02/2020 = $118.57 for a 5'x15' (second price increase) 08/02/2021 = $137.74 for a 5'x15' (im starting to notice a pattern here) 08/01/2022 = $187.79 for a 5'x15' (agian another price increase in Aug) 08/02/2023 = $211.22 for a 5'x15' (by this time I left for a competitor) By the time that I left I was paying more than double the price that I started with for the same amount of space and benefits that I once had like access to flatbed carts had been taken away, a/c in my climate controlled unit felt like it was never on, customer traffic had increased so sometimes it was hard finding parking spaces when I came to visit my unit, and my rent kept going up. I ended up leaving for a nearby competitor named Extra Space Storage and now instead of having a 5'x15' storage unit for $211.22 like I did with Public Storage now I have a 10'x15' storage unit (double the space) for $200.47. The A/C actually works at Extra Space Storage too and the flatbed carts are freely available like they once were at Public Storage.

There is never a cart available to use and bathroom are always lock. Update on this location. DO NOT RENT HERE, I started playing 78 $ and ended playing 160 for a 5×10 in less then a year. When I turned the unit in, the attitude from the staff was incredinle. Super rude!

Great and knowledgeable employees. Guido was very helpful

Great service along with knowledgeable employees , reasonable pricing for the unit rented always clean and respectable looking.

muy buen servicio para entrar, tambien con los precios.. Guido es servicial

Buena experiencia Excelente servicio muy bn Guido

Very helpful location! Guido was the best!

Super 100 por ciento recomendado muy bien servicio gracias Guido

I went to this facility for information .I need unit by this coming month .and Gildo help me with all the details.

Gracias Guido y Celia por su servicio..

Gracias Celia por tu amabilidad .

Absolutely awful. My payment was $154 a month for the smallest unit . I did my contract over the phone with the 800 service and somewhere in the fine print it says “subject to increase based on market” but they don’t tell you this when you sign your contract . So ok, maybe 10-$20 a month increase at some point no problem. NOPE My unit rate increased $60 A MONTH overnight after 4 months of the same payment . This place is a scam and if you don’t pay your bill they lock you out and threaten to keep and sell your belongings. The Hialeah location also never answers the phone , and try to overcharge your bill if you pay in person . Don’t rent from this place if you don’t want an unexpected 50% increase of your bill every couple months !

Lo máximo

Thank you so much Celia for helping my mom and I

The worst storage I’ve ever experienced. Never any carts available and never any attendants there in the office to help. Place is a joke

I've had a storage unit at this location for some time now and have never had an issue. Site Managers and staff are friendly and helpful and are always available to answer questions. Morela is simply amazing and will help you with any billing concerns and helpful storage tips to get the most of your unit. Logan and Ralph are also amazing and always make sure there are carts ready and available for clients. Bathrooms are impeccable and unit floors are always nice and clean and free of debris from untidy movers. My only issue is with corporate because they don't really take care of thier long standing clients, really wish there were more discounts and perks for long term customers, other than that this Public Storage Location is on point. Thank you so much for taking care of us! Highly recommended!

Muy caro dicen q con aire pr ACE calor adentro .

Sr: Guido . Excelente atención le doy un 10 me encanto su excelencia de atender.

Guido una excellent persona gracias pir ayudarme

Great

Nice, clean friendly staff

No handtruck availble. Toilets are always closed. As soon as I rent a space, I receive an email increasing the monthly payment, but they are renting spaces same size for less? You have to pay the insurance every month, but if you read details it no covers many things.

Guido is the man! Great service

Guido took great care of us!

Amazing customer service from Guido!!

Buena atención..calidad..Limpieza..Exoectacular

Guido is the best man. Deserves a huge raise honestly he does his work so well. 10/10

Morela and guido are the best! They helped out so much! Thank you!

Morela y guido me ayudaron tanto!

Recibimos un excelente servicio de Guido, y ojala que hubiera muchos como el en ayu dar y en su trato.

Exceptional service and amazing hospitality by Guido

Unexpectedly needed storage right away, came in while they were just closing up and they kindly and very knowladgably explained that I could register online and still get into a unit that same day. And the online experience went well I was able to get my stuff into storage and they were amazing for that

El peor servicio!!!! Empecé mi renta el domingo, no hay carretillas disponibles para subir nada, fui al from desk y no había nadie, hoy volví y la historia igualita, ni carretillas ni personal k te atienda, gran falta de respeto además los baños cerrados

Milton helped me out greatly. It was the first time renting a storage. And the help me out picking out the right unit for my needs . He answered all my questions and explained everything to me.