Public Storage Self-Storage Units at 375 Shoreway Road, San Carlos, CA

awesome great customer service . very supportive . always helping me downsize into smaller units after i organize my stuff

Please don't rent here if you value your stuff. Ignore all reviews prior to 2020. Since then there is a mulch processing plant 10 feet from the property. The micro dust from processing the mulch infiltrates everything. It goes right through the cracks in the doors and roof and will coat everything in the unit with a thick layer of dust. It destroyed everything in the unit and we had to take everything to the dump. This includes priceless pictures of my family and pets. It also ruined thousands of dollars of clothes that were sealed In a box but the dust found it's way in. Please take my warning and look elsewhere.

Backs up to a mulch processing plant. The amount of dust that infiltrates the units is insane. I'm talking 3 inches of mulch dust on everything in the unit. Be very very selective on the row your unit is on. Row D is the worst for this. Being on row G you might be fine. Everything I put in there is ruined due to the dust. Also do research on the pricing. Over the 2 years I've had the unit here, prices more than doubled so I was forced to bail. Very greedy to charge 500+ bucks a month for a medium sized unit just to ruin all of it in mulch dust.

Very clean

Amway clean and spacious.

Staff is awesomene. Vicky, alicia and steph rock

All my stuff is wet! I store my stuff to keep it safe and dry and this is not the place.

Chris Pogue is an excellent manager for Public Storage. He's on top of work to be done & ready to help customers . Keeps his office clean & parking area too. A Real Bird Dog at his job! Wow!

Alicia was Fantastic!!!! Until Stephanie made a rather unexpected appearance into my locker after I had coned off my area. She was standing inside my unit looking at all my stuff, so if anything comes up missing I have this as documented proof, I didnt appreciate her boundary-violation...even though shes attractive, it doesn't give her the right to force her beautiful face and body on me. It seems you can not close the door while you are inside..., you can barricade the entry with boxes or shoji screens but they have a right to not have their door closed. I asked Stephanie to mind her boundaries and remove her beautiful face and body, out of my unit, since the space is now mine, and I understand she had to explain the rules, but tact didnt seem to be her better quality...but hey. .Alicia was Fantastic!!

Signing up to rent a storage space was fast and easy. Marjorie was a pleasure to work with as she led me through the process and showed me the available unit. Very clean location with courteous and professional service.

The staff were extremely helpful navigating and emergency situation where we needed storage immediately and short term. Great location. Clean. Careful if you use yelp to find them. As of August 2020 the yelp map takes you to a different facility on the same road

Good service

We kept stuff here for a few years and could not recommend it more highly. We had an excellent experience. Was always easy to work with Chris and the place is always clean safe and well lit. Definitely the best option around for storage.

Chris is very responsive and helpful. The location near 101 is perfect and access to the drive up units is super easy. I’d rent another unit from them if they had one available!

Chris Gabe awesome customer service. He helped me with a situation with my brother. He was kind and understanding. I appreciate it. Especially in threes hard times

Very clean storage space. I have always seen Chris at the storage entrance and he is willing to help with any questions and needs. Highly recommend this storage place. I have my own gate code and hence I can just go in and out anytime. Happy customer since July 2019.

Great customer service! Incredibly clean and super convenient to all things peninsula.

Rented a unit here for about a year. Great service. Friendly staff. Prompt responses. Good security. Nice privacy. Decent rates. And a bathroom too :) 5/5 all round.

There is a guy named Chris who works here. The dude is absolutely awesome. Super helpful, very friendly, just all around a nice guy. He totally changes the dynamic of an otherwise very dreary place. Giving Public Storage 5 stars bc of Chris

The facility is good, the location convenient, and Chris has been good to work with. However, I had only been a tenant for about 6 months when I got a notice in the mail saying that the rent (net of insurance) was being increased 22%. I understand the concept of periodic price adjustments, but I would like someone to explain to me on what basis they can justify an increase of that magnitude. It feels like a bait-and-switch. While the actual amount of money isn't large in the grand scheme of things, it's the principle that matters to me. I can say that in every business I've been involved with, if you tell a customer that their pricing is going up 22%, they wave goodbye and take their business elsewhere, which I am inclined to do once the covid-19 shutdown is over. Buyer beware of Public Storage pricing.

I got ripped off big time. 17 boxes opened up and left in the unit empty. Every other box that was left was damaged. I immediately moved out as much as could. I still have empty boxes and a couple things left that didnt fit to get. Then OUT!!!

No hassle and responsive service. Very clean facility. I held storage here for 4 months.

Clean, friendly staff, good pricing. Will use again when extra space is needed.

Highly recommend these people save the space for me even though I was a week right kind courteous safe and varmint feel good with my things here

friendly, competent and responsive. Could not ask for better

As it should be :)

Very kind and quick

Moved in in December 2019 with $99/month May 2019 they raised for $120/month March 2020 again $142/month This is so unreal

Had this storage facility for over 20 years. It is great location with easy access. The facility is always clean and the service consistently meets all expectations.

6 months ago: Very quick, easy, straightforward and painless. Chris helped me, and he was both friendly and professional. Highly recommend it. Edit: Came back today on 1.18.30 and Chris was great again. All the units are drive up and the most easily accessible I've found in the area. Highly recommend!

Great storage unit, location and staff. Oscar and Chris were great to work with and are super friendly. I was able to move-in same day with Oscar’s help. I had vacated the unit a day before my scheduled move-out day and Chris had noticed on the day I actually moved out and was able to handle that over the phone. This just demonstrates how observant they are and how safe your items would be at this location. I would definitely recommend this specific location to all of my friends.

Esta ubicación cuenta con muy buenos empleados y un servicio al cliente increíble. Estoy muy agradecido por toda su ayuda, siempre están ahí para ayudarme si necesito algo. -Carlos Ceja

Chris el que atiende la propiedad,muy amable,muy atento..quedo satisfecho..

Grea Service from the Staff. Great place to store all my stuff. What more can I ask for very pleased and would definitely recommend to others!

Nice clean storage. Chris is awesome - always has on a smile and the other renters are nice and friendly also. Feel safe and not worried about my locker being broken into. Easy on/off of freeway.

Very good storage

I did a short term rental at Public Storage in San Carlos. Oscar was helpful in finding a space for me. He did mention there might be dust from local construction which did settle on some of my stored items. There are tarps to cover your things as well as other storage and moving supplies available for purchase in their office. Chris gave me a quick helpful reminder call prior to the next month's rent being due. I would use them again if I need to store things another time.

Oscar was great, I was all registered and moved in within 15 minutes or less. The property looks clean and very new, great experience.

Excellent experience start to finish. Thank you Chris!

Chris is very helpful and kind. This facility is extremely clean and well secured.

This was the best experience I have ever had with a storage company. Chris was incredibly nice and helpful. I left my storage unit unlocked for about two hours and he had already put a safety lock on the door to protect it. It is strange when the property manager makes you want to keep your storage unit because his service is so great. I highly recommend this location and this company above any and all location and companies

Chris was extremely helpful and took care of all of my needs. Highly recommended

El manager es muy amable y son muy limpios

Stephanie & Chris took remarkable care of us. These guys made a last minute stressful situation 100x easier to manage. The facility is extremely well-kept and conveniently located & I couldn't recommend them more highly - wish I could give 10 stars!

Safe location and fantastic staff. Very helpful.

I wondered why this place was so highly rated, and Chris is why. He's very informative, helpful and kind. The best business front desk person I've ever interacted with!

Great experience with public storage, easy access, clean and safe. Chris is very professional and helpful. I am a return client and each time the service has been superior.

Great service!

Great service! have come back due to Chris the site manager....super nice guy!

I had an issue with a public storage unit in Boston and went to this location to see if they could help. Chris was fantastic! He took the time to call the manager in Boston and helped me resolve the problem. He came up with a solution that no one else had suggested. Thank you! If I ever need storage in this area, this is the place I would go to.

Chris is very helpful and pleasant. He is focused on customer service. Convenient location. I highly recommend this location for any storing needs

The manager Chris has always been helpful. He makes sure all units are secured and makes sure to call you if it’s not fully locked. Bathrooms in this facility are always spotless that’s a plus. I highly recommend this location.

Totally recommend this Storage it’s affordable and the staff is awesome friendly and helpful

Es un Lugar super seguro donde usted puede tener sus cosas seguras.

Excellent Service

Outstandingbcustomer service from day one . Steph and staff awesome . Hard to find good customer service

Amazing service! Marjorie helped me out so much and made me feel so comfortable with my move in! Thank you!

Friendly staff, easy to get to location. Reasonable prices. Would rent again.

Chris was a great help getting a storage unit in minutes! Polite, fast, and very kind! Thank you!

Chris at this Public Storage is friendly, thoughtful, and makes getting your storage a great experience!

Amazing customer service. Chris was exceptionally helpful with my reservation.

I mis-locked my storage and the manager took care of it. He could not contact me for a while, but he kept my stuff safe.

Good, friendly office staff.

Chris was very Helpful and answered all my questions

Very happy with this facility and the management in particular. If I hadn't moved out of town, I'd still have my unit. Definitely recommended without reservation.

The property manager at this location runs this storage facility extremely well. It is clean and he has always been extremely helpful with questions.

This storage facility is very helpful and nice and very easy going. Chris is very responsive and responsible. I look forward to continuing my business with them!

Great storage place!! Friendly and very helpful staff!

We have rented at this San Carlos location for years. Chris manages the place and is always helpful. The facility is clean and spotless!

Chris is a good man and he runs a clean and organized facility. I'm happy to rent a space at this location!

Very clean and great staff., Chris is always very helpful when stuff comes up.

Chris is the best. He really keeps the place clean and safe. He is very kind.

I've rented space here several times and the service is always great and the grounds are always clean. Would use again without hesitation.

Good place to temporarily store your belongings.

Good service and security. Chris the manager is always willing to help.

The manager Chris was awesome! This is the first time I rented a storage unit and he answered all my questions patiently and concisely. He was extremely friendly and helpful. The location of the facility is easy to access and very reasonably priced. Overall very pleased!!!

Excellent location and clean. Staff was very helpful and was easy to get things going. Great experience.

Stephanie is very friendly and helpful

Chris made my visit extremely pleasant, an excellent employee!

I rented another unit it was a very easy process with Chris the property manager he is the best. I was able to move some of my belongings from my old unit to the new unit. The property was very clean. My favorite Public Storage property in the area.

What these people are doing should be illegal. They start you off low and then jack up the price until you cant afford it and then when you slip on a payment they hold your stuff and if you cant pay they show no mercy and get rid of your stuff. Heartless thieves. Never again....

I’ve used this facility before and worked with Chris then and now. Nothing has changed and it’s all good. Chris is a gem.

Nicely tucked away behind In n Out on the other side of the freeway. Clean facility with good security. I was helped by Chris who was very thorough. I called and left a message and he called me back very quickly. I went down and looked at a unit that I decided was a little to small so I asked to see the next size up. Chris informed me that I could get the next size up for that AND pay LESS. So he saved me money. He informed me honestly of all the pros and cons, and with 17 years at that location, I trust his knowledge. Over all a great experience in customer service. I highly recommend this storage facility because should there be an issue in the future I already know they have excellent and honest customer service.

The crew here is very nice and helpful. But it's a public storage. How much can I say? The units are at ground level, and not much above Bay level. Dirt build up in the units is an issue, and it's so close to sea level I would actually worry about flooding. The unit I was looking into had evidence on the floor of water Ingres. But the manager is super friendly and helpful, which is a plus.

Chris was great. Really helpful. Showed us different options so that we could get what we needed. He explained the hours of operation and access. Very helpful. Would recommend to anyone who need a storage place.

I lost my key, and got the lock changed at low cost in 1 day. Very polite!

Chris was amazing, great customer service. Would recommend coming here for your storage needs!

One of the best and cleanest storage facilities that I have used over the years in the Bay Area. Manager and staff are very accommodating and friendly.

Ashley made it happen and Chris called with the good news. Every bit helps. Great Thanks!

Chris is very friendly and helpful. Anytime I have a problem or concern he looks into to it and find the best solution for me.

Management is attentive and courteous, and prompt to reply

Great storage for all your belongings.. Easy to get to. Off hwy 101.. Staffs are very helpful. Cant get any better! Hands down!

How much to store an RV?

Excellent service provided to us by District manager Tim who was filing in for Dave. Far better than facility we had booked at Uhaul - $50 less a month plus far cleaner and much better accessibility.

Chris is awesome!

Ashley was so helpful. Very friendly. She knew the business. Efficient. I was very happy to work with her. She is an asset to the company.

Very clean and secure.

Nice staff. I've rented here before and I came back because of the service

I needed a storage space for a couple of weeks while some work was being done on my apartment. I called up Public Storage because it was close to home. The man that answered was very nice and quickly reserved a unit for me. Shortly afterwards I received a call from the manager (Chris) of the Public Storage property verifying my unit reservation. When I went in to pay for the unit, I worked with Chris and he was very nice and explained everything clearly. Chris may my visit there enjoyable and easy. If I need a storage unit again I will definitely go to Public Storage.

Manager, is great, very helpful, friendly, pleasant personality, great to work with.

I had a fantastic experience. Chris was amazing. He was always very helpful. He told me to put a tarp over everything in my storage unit and I didn't listen and all my boxes were a bit dusty but thats ok. So overall my experience was Great!!!! Thanks to Kalvin James who was also very helpful

The property manager has always been very courteous and approachable. He is helpful when we have questions. I was also very impressed by how the property is kept very neat and clean, even the public bathroom! Thanks for making our overall experience a great one!

Great service, excellent price! Love it

The facility is clean although the units do get dusty on the inside - good idea to bring a tarp to cover your belongings, and bring a padlock before renting as the ones they sell at the office are overpriced. Overall my experience has been good. The best thing about the facility is the manager, Chris - he is personable, helpful and really cares about his customers.

Chis the manager is awesome! Always asks if we need anything. The place is kept up well.

Chris is great, the location is very close to the highway exit, and the unit was clean. We had no issues at all.

Ashley was fantastic! She knew her job, she was resourceful, polite, professional and thorough. Public Storage is lucky to have an employee like Ashley and I was lucky to have her help Friday night. She even offered to stay late if we needed a little extra time to resolve the situation! Wow, Ashley will be successful in whatever she chooses to do in life!

Friendly Property manager Chris!

Chris (the proprietor) was very friendly, accommodating, professional and expedient

Chris keep up the good work.

I have occasion to rent storage space frequently on a short term basis. I have rented units at many different facilities and have found that this particular location has consistently provided a high level of excellence. The property is clean, well lit and secure, thanks to property manager Chris - who is a real pro. I will rent from them again and recommend this property highly!

Leslee helped me find right size unit, and then was very efficient and clear about paper work. It gave me confidence in the choose of storage company. Latter she was equally kind in closing out the unit. A good experience from start to finish.

Super helpful and pleasant! I was there for a year and my belongings were safe and sound! Thank you!

Great service and help from staff. But price and sometimes be a little to high. Other than that great place to store things.

Service was fantastic. Chris and Leslie were great!!

Rented a unit for a month. Location was convenient, secure and clean. Chris, the manager, was friendly, professional and helpful. Would use again.

Chris does a great job. He is always helpful and friendly. The location is great.

The staff is extremely helpful . Vicki and Stephannie have wonderful customer service skills and always make me feel welcomed and answer any questions I may have with a smile!

Was treated kindly and informed of all necessary things to do. I had never used a storage unit and Leslee was kind enough to explain all the details I would need to know. Friendly and helpful. I ordered online and it was quite quick and easy to fill out the paperwork. I got a call a week later to make sure I had settled in my things. It made me feel like the business was looking out for me. A+ Will use same location again if needed. :)

Manager Chris provides outstanding customer service and deserves top awards for his performance. He is bright, responsive and helpful. I really enjoy to work with him.

Perfect service from everyone. Always easy to deal with

Everyone knows your going to get a decent level of service at a public storage. This one is different mainly because of the manager Chris, who happens to be great to deal with making this a great place for your storage needs.

After using this storage site for many years, I vacated it in the middle of a month. I contacted the district manager Amador Brenneman to see if he would refund the balance of my payment for that month. He did so right away and I appreciate his courtesy.

Chris the manager provides exceptional customer service. These areh clean safe high quality units.

Chris was very helpful in all aspects of my arrival to this facility. He took me on a walk through of the facility when I arrived and showed every detail involved in the conveniences of the facility. When I told him that possessions would require access for an 18 wheeler he immediately gave me access to the street side gate for ease of offload. I would highly recommend this facility. Friendly management and always willing to make things as easy as possible for you!

Used this location to store stuff during a remodel. Very clean, no problems. Would definitely use them again

Great

Chris at the front desk is extremely helpful and friendly. He had me squared away with my unit quickly and resolved what problem I had painlessly.

Met Chris 10 years ago when I rented a unit. Saw him again today as I need space again. Great service!

Leslee was very helpful and courteous during a recent rental. I have rented space at this location for a year but recently moved to a larger space and Leslee helped me out with everything and made it super easy. Would definitely recommend this location highly.

Chris and his team are great. Very kind and always available to answer a question. Chris took the time to make sure the space I reserved suited my needs ,and is always taking the extra effort to keep the facility clean during neighboring construction.

I have been to numerous storage facilities over the years and had a great experience with this one. Management was always extremely responsive and the facility was very well maintained. Chris the manager on site new who his customers were and consistently maintained a high standard of care for the facility and you always felt that your possessions were in secure hand! Way to go guys will be back

Chris was a help from day one to when I left. Would recommend this spot to anybody looking for storage.

I've been a Public Storage customer for a number of years at various locations both in California and other states. I must say that Chris is a top Manager and exercises care and professionalism on his property at all times. Extremely CLEAN premises and always well lit and secure. I feel extremely comfortable knowing my personal goods are stored safely at Chris' facility. He's a hard working guy and deserves top awards for his outstanding performance. I wish all Public Storage locations were as good as his. THANK YOU.

The management has been responsive and flexible in response to our changing needs.

Chris, the manager, is a great guy. He's always been helpful when I've needed something and he really keeps the facility very clean.

Good place. Stored my stuff there for 9 months while traveling. Facility is clean, looks safe. Chris was helpful getting setup and checked out. Would definitely return there in the future.

To whom it may concern I would like to point out that Leslie who assisted me on renting myspace was very very excellent in her way of explaining the way to rent the space also to point out the features of the space and also excellent in showing me how to pay for the Space online as well as paying by check on a scale from 1 to 10 would get I would give her a rate of 10 the highest Thank You Leslie for all your hard work I truly appreciated Danny dudum

Check-in was quick and painless. Chris was enthusiastic and professional. I feel comfortable keeping my stuff here and would do so again in the future.

I have had storage, with different storage units here for many years. During that time, I have always been completely satisfied and have never had any problems. The facilities are conveniently located and in excellent condition, well maintained, very orderly. The customer service has been 5 star, always responsive, accommodating, respectful, and friendly--I could not ask for better service or find it anywhere. Manager Chris and his team are the best--attentive of customers and their needs,

Chris is great! He is knowledgeable, professional and knows his job well. I would recommend this site to anyone!

Chris is great! Store your crap here!!

chris and lesslee excellent service place is clean very happy here for 10 years

Chris manages the property and he is friendly and helpful. The facility is very clean and easy to access. We have had a unit there for almost a year and have never had a problem with access, billing, customer service, etc.

Chris has consistently proved to be a helpful professional, knowledgeable, and courteous. The property is always well maintained.

This is the best place ever! Renting here for over 10 years.

We had an unexpected loss in our family and we needed to move a full household of items to a storage unit fairly quickly. I called three places and right from the start this Public Storage in San Carlos was the most friendly. After meeting with Chris in person it was easy to make a final decision and know that my family would deal with someone who would be helpful and cooperative. Over the 5 months that we needed the storage unit, Chris was consistently polite on the phone, and with my older parents in person when we came to move everything out. I'd recommend anyone who doesn't already have a favorite storage location to at least call or go by and meet Chris before making a final decision. If their prices are in the ballpark with others your comparing it with, then you'll be glad you chose this one for the positive other things that go along with dealing w/a storage unit, etc. Thanks again Chris! My family appreciated your attitude and kind approach during such a difficult time for us.

Overall, great service and support. The manager even called me to let me know that someone he didn't recognize was moving stuff in my storage unit. It turns out it was my son. They keep an eye on the facility.

Chris has been very helpful!!

I set up my account online with a great rate and when I got the the facility, Chris and Leslee had my paper work ready to go. Chris showed me the unit, which was perfect for my needs. In less than 15 minutes I was signing the documents and getting my key. The facility is very clean, secure and well run. It's hard to imagine a better storage experience!

Great Service.

It might sound funny saying this about a storage facility, but in my business, my day can get very stressful!!! so I think place is awesome (the cure for my stress) it's always clean & Chris the manger always greats you with a smile, wave or hello. Sometimes I just come to my unit to work because I know it's going to be friendly & peaceful, I have 5 storage units throughout the Bay Area & by far this place is the BEST!!!!

Have been renting for many years now. Had a storage unit at another location previous to this one. I like this storage facility much better. I like the location and the ability to get in at just about any time. Chris, the manager is always friendly and keep the place very clean.

Chris and Leslee have been very professional. They always have a great attitude and have a great smile. They have always been very helpful. The facility is very clean and I have never had issues.

This was my first time ever renting a storage unit and couldn't have asked for a better experience. The staff was very courteous and well informed on the renters policies. The storage location was absolutely clean and looked really professional. I would recommended this site to anyone looking for a great and secure place to keep their belongings.

The manager Chris has always been great to work with and when I changed unit for a larger one at the Public Storage down the road, he contacted his colleague to help me prepare the change. Chris made my "stay" at this location as pleasant as possible and I encourage people in need of a Storage to go to this location, they will have excellent Service too.

Dear folks, Chris, the Manager, has made a most sorrowful experience a little bit happier. My Mom and Dad died at the end of 2006 and beginning of 2007. My siblings stuffed all my personal belongings into a 10' X 20' storage locker. I couldn't even go into it for years. It made me cry. But, the one good thing about the place was Chris. He is kind and would make me laugh. That is a wonderful quality, for one who hates to relive the death of their parents.

I have been a customer since about 2005. Over that time I have had several units and service has always been consistent and reliable. I have never had any major problems and any minor problems have been resolved quickly and to my satisfaction. Chris, the facility manager is friendly and attentive to any needs I have. Highly recommended.

We had a locker here for about a year and a half. Friendly service when we needed it. Clean facility. No problems. Very convenient access.