Public Storage Self-Storage Units at 13300 Paxton Street, Pacoima, CA
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 5:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 5:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 96/moSmall 5'x5'
$ 96/mo $119Best Price Label
5'x10'Online only price$ 98/moSmall 5'x10'
$ 98/mo $122Best Price Label
10'x15'Online only price$ 181/moLarge 10'x15'
$ 181/mo $226Best Price Label
10'x10'Online only price$ 197/moMedium 10'x10'
$ 197/mo $246Best Price Label
10'x10'Online only price$ 213/moMedium 10'x10'
$ 213/mo $267Best Price Label
- Inside unit
- 1st Floor
10'x15'Online only price$ 262/moLarge 10'x15'
$ 262/mo $327Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 349/moLarge 10'x20'
$ 349/mo $436Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x20'Online only price$ 356/moLarge 10'x20'
$ 356/mo $444Best Price Label
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Pacoima
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Pacoima Storage Units Near I-210 and Highway 118
Storage units in Pacoima are available near I-210 and Highway 118. With indoor storage and outdoor storage options, let Public Storage in Pacoima help you get organized once and for all.
Small Pacoima Storage Units
Swing by your 5x5 storage unit and grab your golf clubs, athletic gear, fishing supplies, and pool floats before a day at the Hansen Dam Aquatic Center and Hansen Dam Golf Course.
Keep the whole family organized with a 5x10 storage unit, which can help you clear out the garage from instruments, art supplies, bikes, camping gear, and holiday decor.
Medium Pacoima Storage Units
Make the most out of your apartment or townhome with a 10x10 storage unit, perfect for keeping furniture and appliances out of the way when you need to downsize or convert a room into a home office or nursery. To get larger homes organized, we also have 10x15 storage units available.
Large Pacoima Storage Units
Large hauls don't have to be overwhelming with a 10x20 storage unit, which can hold five rooms worth of personal or business belongings.
Located at the base of the Angeles National Forest and just a stone's throw from Burbank, you'll love how convenient it is to get organized with us here in Pacoima.
With both indoor storage units and outdoor storage units at this location, you're sure to find a storage solution for you. For a seamless self storage experience, use our eRental program to book a contactless move-in today.
For more self storage solutions in the area, check out our Public Storage facilities on Foothill Blvd or Osborne St.
At this Pacoima Public Storage you'll find:
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 453)
Great storage location. Janeth is the best, always checking the needs of the customers.super clean. Building!
Janet is very helpful evevry time i neds her help
Me gusto la atención Jannet muy amable carismática y sobre todo su atención asia mi persona simplemente gracias
Really good customer service this lady I believe her name is Janeth, she answered all of my questions.
Janeth was very helpful and professional while helping me
I want the management to know my Public Storage representative is the most amazing customer servant I have had the pleasure to work. Thank You for an excellent hiring selection
Muy bien por la información que recibí de Janeth quien muy amablemente me dijo todos los pasos a seguir muchas gracias Att: luis
The ladies in the office are very helpful and joyful, very promptly less than 30 minutes. Overall I will recommend and give 10 stars!
Tienen un excelente servicio en mi storage en Paxton, la empleada del establecimiento es muy amable y profesional , su nombre el Janeth , me ha ayudado en todas mis dudas relacionadas con el storage ,
Janeth is always very helpful and answers all my questions with a smile
Josue was great.
JOSUEEEE!!!!! Best service of my life. He was so patienc. Knowledgeable, and kind. Walked to personally straight to my unit with a amazing smile! I would recommend this spot and this man named JOSUEEE AT THE PACOIMA LOCATION ANY TIME!!! 10/ out of 10 ALLLLL DAAAAAY!!! :)
Janeth es muy hamableme ayudó a hacer la renta y me explico todos muy bien
Janet was very helpful and extremely nice. Made me feel like I was talking to a friend.
Janeth was very patient & helpful with my father! He said it’s always a pleasure working with her. I truly appreciate her kindness
Janet is very helpful and explained everything to me with a smile. And is very clean property
Janeth is great she is very helpful
I went in there just looking for a quote because I heard this place was better than my current storage place. The guy at the front, Alonzo, was super nice and he actually answered all my questions. So props to him because now I'll definitely be switching over.
Best Place to keep your items safe and sound! alonzo was amazing on helping me figure out what unit would be the best fit for me and my items he was very detailed and well spoken honestly couldn't have ask for a better person to help me. give that man a rise because it's very hard to find good working people in this day of age !
Janet helped me and was very good at explaining everything I needed to know
Janet fue muy amable muy buen trato
Tu muy buena ayuda con mi contrato muchas gracias
Janeth es mi amable me ayudó a bajar la aplicación de public storage y como usar la aplicación tambien
Janeth es mu amable. me contestó las preguntas.
Personal muy amable cada que voy al storage y tengo una pregunta o un inconveniente ellos de inmediato me responden mi pregunta o me resuelven mi problema, la verdad muy contento de estar aquí. Y algo más , el Lugar está limpio por fuera y por dentro.
Janeth was very help and knowledgeable
Janet fue muy amable. Me ayudó con mi pago
Came to this facility for a price and received a grand tour of the facility and access. We went with the best size we needed. Met with Rafael, he was patient and had our questions answered like he knew we were coming.
Rafael was very nice, very healthful made me feel comfortable answers all my answers.down to earth person. He know his job, thank god there person like Rafael that work for public storage.
Thank you Angie for your wonderful service it's always a pleasure to see you
Angie gave me excellent service customer service was amazing the best great clean location office so refreshing
Angie is my angel love her she is wonderfully she help me drastically
Have been renting for two years and Cryssi (Property Manager) is the BEST!! She really goes above and beyond for the tenants and really makes us feel like fam!! She's a rockstar!! I recommend to fam/friends all the time!! 💯
I'm so happy I saw Angie at this location. I always rent with her at Sylmar she is incredible the best
Thank you Angie for helping find the perfect storage great personality
Cryssi is so great, always happy and helpful.
Outstanding location. Clean. Organized. Well kept. The staff are friendly and always looking out t for the interest of their customers. Highly recommend this location
Great service and clean
Excellent job and personal 👏 👍 👌
The best and safe storage location around! Also Crissy is just the best.She helps with everything you need! I got this location for a friend recommendation, and it was the best decision I’ve ever made. .
Special shoutout to Cryssi she was extra helpful, very kind, and had an awesome sense of humor. Great customer service!!!
Cryssi helped me out very much! I appreciate it very much 💯
Damm good cryssi
Great customer service!! The manager is awesome!!
Omg Cryssi gets a 5 star from me! She was always so helpful in such a kind way. Loved seeing her when I came in. She was so kind to everyone including the guy dropping in the water, She had him just sit it down and said she’d put it away herself, To not keep me waiting. Loved this place, great customer service, she makes it great.
Loved my experience as a first time storage renter, Crissy went above and beyond, very helpful and answered all of our questions. Very polite and easy going! Will definitely recommend this location
Love talking to the front oddice staff. Always helpful when I have a question.
Had problems in the past with access gate being broken. They changed the door and lock were changed without us being notified. Things were moved around in our unit without our knowledge or permission. We are going to be contacting corporate office soon.
Cryssi is the best here. Every time I come in to see her is very welcoming. Also beautiful and clean storage location here for all your valuables. Very safe and secure. Very happy with all services here. I have 0 complaints. Highly recommend.
Crissy at this location is extremely Nice, welcoming and most definitely helpful! I’ve been at this location for a couple years now and never have I had an issue!
Always very friendly and very helpful. Being a senior, I appreciate all the kindness. It's always a pleasure doing business with Cryssi.
Without a doubt cryssi is the best person you can work with. Shes very professional and makes you second guess yourself from leaving the complex. Now in Regards to public storage pricing. You get what you pay for. Would like for public storage to help out the loyal on time paying clients with multiple units specially with times and gas expenses being high right now. If Cryssi wasnt the manager here and helped all of us so much. I would take my business elsewhere. Im pretty sure my $1200 monthly would be greatly appreciated somewhere.
Needed some extra space to store my items and Alex really went above and beyond to answer all my questions and find out which storage space really suited me best. I haven’t had any problems and I feel safe with my items being kept here. The staff is always friendly. Definitely recommend!
I have been with this Property sight for years and Cryssi has always been there for me. Her Customer Service is Outstanding. Whenever I come I call to make sure she is working that day because I trust no one but her. I am short so when she sees me coming thru the gate she steps out of the office and has her step stool waiting for me. She is ALWAYS there to lend a helping hand! Whomever Hired Cryssi take a bow because that was the best decision U ever made. Thanks Cryssi for your kindness and giving US Peacefulness knowing OUR things are safe. God Bless!
Christal I love the way she works with me as a costumer a loving person and also kind
excellent service by Cryssi
Cryssi at the front desk is always welcoming and funny. A delight when I go to make my monthly payment.
Great service, and awesome personality every time I walk in.
Cryssi is always going above and beyond even though my storage is else where
Very good service very polite lady glad a choose this location
Cryssi most motivated energetic beautiful woman in charge thanks for everything and willing to assist everyone
Cryssi is the best, nice and friendly.
De todas las personal en el estores quin más cooperación tiene en ayudar amable es crissi Philips estado rentando por dos años siempre con sonriente mantiene los baños limpios y papel y el lugar linpio
Cryssi (property manager) is always very, helpful, professional, willing to go above and beyond. I’ve had my unit over 8 years, and she has been the reason why. I’d give her service alone 10 stars.
Shout out to Rose! Great help!
I really like the way cryssi is she's so helpful friendly and has a Beautiful personality likes helping others she make sure if everything is fine with the storageor. Its always nice to have a beautiful soul like her!💯
Cryssi is very nice and helpful.
Crossing is the best!
Alex is very helpful and made sure I was taken care of...highly recommend this facility.
Alex was very nice and very helpful.
Chrissy is the best employee here!! The area is always clean and she is super helpful. Thank you!!!
Very well very decent very kind and always professional and just send it
Jossef was amazing! we had 2 storage units for a couple months while moving and she was so helpful each time we had questions. They work very hard here. The facility is 100% safe and secure. Would definitely use them again in the future!
Rose and Dawna were a great help , they answered all my questions and the property was clean and then app is so easy to use
Costos para guardar una motocicleta?
Very helpful and reliable. Rose went beyond our expectations in walking us through the rental commitment and making sure our needs were met. Very positive 5 star experience and I highly recommend this facility.
Big shout out to Cryssi for great customer service, perfect and easy experience with this company. Great work!
Amazing customer service. Lot is always clean and easy to access
Muy buen lugar
Very helpful and informative. Very friendly customer service. Always a delight to talk to. Respectful and courteous. Always looking forward to coming to this location.
Manager Cryssi and Gabby are the best. They go above and beyond any property manager that I have ever worked with. We’ve had storage units for a long time and they are the best. They not only do their job but are excellent at it and their customer service is stellar! Wish there were more people like Cryssi and Gabby that took their jobs seriously and cared about customers and service the way they do!
I love it
Shout out to Rose! Excellent customer service
Thank you Rose for your help. Great personality
Clean location, great service!
long as you go at the times they are open
Rose was amazing. Super nice and helpful. Had availability for my needs. Would recommend.
They are very professional and friendly (rose)
Rose is absolutely amazing, great customer service!
I honestly had no idea what to expect since I’ve never rented a storage space before, but rose was so sweet and helpful had everything run smoothly and I felt so comfortable and secure with the place.
The service was excellent. Also reasonable prices
Muy buen servicio
Rose is the best Relieve Manager I ever met so far, she was courteous and helpful. I will recommend this location to anybody who is looking to rent a storage. Rose was kind, efficient and professional, one of the kind Manager. She should be promoted to Distric Manager.
Nice, friendly staff and affordable!
I really like the service
The staff here at Public Storage are amazing. It's like having your stuff in a familys garage, I feel secure knowing my items are in good hands. Been using this facility for some time & never had any issues!!!!! Thank you Crissi, Rose, & crew for all that you do.
Great people! Easy access! Great prices!
What a great experience renting a space here! Cryssi is beyond professional and super detailed. She's always on point with her communication plus she cares about customers! We cannot recommend this location enough because of Cryssi alone. The place is clean and put together and they take security seriously. Top notch!
Choosing a spot and securing it at the Pacoima location in Paxton was very easy. Rose helped me and she was extremely helpful. She took the time to show me two different sizes of storage area and was great at answering all of my questions. She was very patient and helpful, she made the experience very easy and efficient.
Cryssy the manager was sooo helpful and awesome. She will even remind about upcoming fees. 10/10 would rent from here again
Thank you Rose for your help!
Christie made a bad situation better! Thanks 😇❤️💎💯
Rose is great!
I want to take the time to say thank you to Cryssi. She was an absolute sweetheart and very professional during my visit to this location. She was very understanding to my current situation and did the best she could to ensure I left as a satisfied customer!
Excellent service also the property was immaculate. Thanks for being so helpful.
Thank you Tom and Brian for the great service!! They answered every question I had! I was really happy with the way they helped me! So friendly and kind!
I will update my review with the girl's name because I am a space Case and I totally forgot her name but this woman she is truly a genuinely kind personso her customer service is not just exceptional it is just perfectI have never had such a good experience in all of my customer service experience has put together like I got from this person. It was a very sweet and gentle African-American lady who made me feel so comfortable and at ease I can't with her. Lol
Customers service on this location is excellent just ask for Jossef and Cryssi.
Cryssi was so helpful and informative. She helped me buy the items needed to pack up our house so that nothing would get damaged. We reserved a big unit for all our stuff but as it turned out we could fit it into a smaller unit and were able to switch to the smaller unit with no hassle. This saved us alot of money, we are so thankful for that since we are on a tight budget. I would recommend this place to everyone!
the employees are friendly when i do my payment
Friendly service Clean property
Cryssi was super helpful and knowledgeable. she helped us a lot in our decision making. and she lent me a nice clean flatbed cart. This location was very clean and easy to access. The hallways and lockers are nice and cool.
Cryssi is always very helpful and friendly. Great staff and customer service. My family and I had a storage unit there for a couple of months, and we never had a problem.
From the moment I rented the unit Chrissi has been extremely helpful and accommodating. The facility is clean and well organized. Very happy with the unit!
The manager Cryssi really keeps the property clean and I feel safe going here even at night. Keep up the good work!
Just left this Public Storage location. Cryssi was very helpful in answering my questions. Gave me quotes on units and walked me through the process as this is the first time I'm thinking about using storage spaces. She showed me the supplies she has and told me which ones were the ones I needed. Cryssi was very friendly and understanding of my situation and made the experience very comfortable. I'm definitely coming back and using her location.
This is my first time renting at Public Storage and they made me feel so welcome that is unbelievable the girl who works at the front desk she is wonderfu,l kind, and very helpful I give her 10 stars. I been a year using this storege an I'm very happy with the service if you ever need a place to keep your things this is the place. Today is 6-30-2020.
Went to my storage today and made a payment. Martha was at the front desk and was very nice and professional. Did not try to rush me and put in a request to wave the late fee. If they accept the request it will be credited to my wife account on the next bill. Sometimes especially during this pandemic people are not so friendly but Martha was
Cryssi is an amazing worker. She helped me get my stuff into a storage space fast, smooth, and efficiently. She is also a wonderful and amazing person. We need more people like her in this world.
Cryssi was very helpful and pleasant!
I came in here to rent a storage space, and a girl named Jossef was just coming back to eat her lunch. She not only helped me. She a over and beyond. I never did learn very well computers, so she did it all for me on my phone. All of it. I was there to answer the questions she needed. I rented a storage unit at another location because I wanted a drive up that they didn't have available here at her locstion, not the size I needed. She is definitely manager material. I interupted her lunch, and she didn't get snotty or rude. That's the way people like to be treated. She's young. Think seriously about Jossef when your looking for management so she can train her employees. Maybe some things could change in this world when it comes to the working world, businesses, people. Thank you, Jossef. Brenda Ritter
Thank you so much to Jossef and Cryssi for helping me with my first rental!! I was so confused completing the rental online and I am so thankful they were able to help me in person.
I've had a unit here for several years and have no complaints. The staff is always helpful and their customer service is great.
Safe and well taken place to store things
1st time renting and Jossef customer service is Amazing, great location.
Muy bien servicio de Jossef siempre muy amable.
Angela is an amazing worker. She helped me get my stuff into a storage space fast, smooth, and efficiently. She is also a wonderful and amazing person. We need more people like her in this world.
Excellent customer service from Cryssi, she's a great asset for the company.
what are the storage sizes and monthly prices?
Cryssi is very kind and awesome,she always give me and my wife great customer service,i recommend this facility because they have great staff that is there to help you went you need It the most.
Cryssi help me getting my storages unite ready to move in . She was so professional and polite and quick to get everything ready. Thank you Cryssi.
Muy bien costumer Servicio de Jossef
The staff at this location are awesome. Always helpful. 👍
Good service 👍 nice people that is always there to help you, It make's my life so much easier.
Jossef me a tendio y fue muy amable me gusto su forma de atenderme
Great location. Easy access. Manager Chrissi is great to work with. Serves its purpose.
Muy buen servicio hacia nosotro.
Thank you for your help Rose
Jossef siempre muy amable, el servicio que dan es muy bien exelente.
This place Has friendly and knowledgeable staff very close to my house. The only thing I would say in a negative light about this place is that it’s kind of run down also they don’t have cameras watching the actual units like they do at other public storage is.
Jossef es muy amable, desde que rente me ayuda con todas las preguntas que tenga y siempre muy atenta.
Cryssi y Jossef son muy amables siempre muy buen servicio.
Me pareció muy amable la persona muy amable y estoy contento con el servicio
Cryssi and Josef are really amazing. I am disabled and they have helped me, I have my stuff here for years and won’t go anywhere. Thank you so much. It’s truly appreciated. So nice and friendly.
Crissi was a delight to meet and made the rental process easy. Great job.
Cryssi is THE BEST. I repeat, THE BEST manager. I've been renting a locker at this facility for over two years and the experience has been great mostly due to Cryssi. She has always been willing to go above and beyond and help in any way possible. I can't say enough positive things about my experience with her and this facility
Jossef and cryssi are amazing. They go the extra mile!! Great customer service
Crissy was great! My brother and I were looking for storage space and we couldn’t get better service then here. She walked us through everything explained to us everything we needed to know, just made the process so fun and easy. Thank you!!!
Muy buen servicio
Clean and friendly. Cryssi, the property manager, is terrific. Can’t say enough good things about this place.
Thank you Cryssi & Jossef for your fantastic & Caring Customer Service Always Patient and very attentive to details.😉
The outstanding service that I received from Cryssi Phillips is unsurpassed. Truly I am so appreciative of her thorough knowledge and abilities to problem solve, she resolved my business storage rental needs on two separate occasions. Cryssi epitomizes "going that extra mile" with knowledge, kindness, and such a positive attitude, I will continue to refer business to this particular location solely because of the amazing service and how well maintained this facility has appeared to be on every level. Thank you for all of your help PS and Cryssi.
Great Customer service provided by Cryssi and Jossef, will recommend this place any time.
Cryssi has been so helpful since I rented great service as always.
Siempre muy buen servicio de parte de Jossef, nos ayuda con todas las preguntas.
La major location que pueden encontrar en el valley, Jossef y Cryssi the atudan en todo y siempre muy amables.
I had a good time working with public storage
Cryssi was awesome. Friendly and took me earlier than my appointment called for. Such a people person.
Professional staff and well kept facility.
Cryssi and Jossef are helpful always with a smile ,when your going through hard times its great to change the mood of the day thank you God💕🙏😁
Cryssi fue una persona muy profesional a como nos atendio, todas Las personas de la Oficina son muy buenas personas.
Very clean facility. Cryssi is always a pleasure to talk to and do business with. I always go out of my way to stop in to make a payment or say hi when I’m checking on my belongings.
Went in and got attended really fast and Cryss helped me very well and had good customer service
Appreciate the help and courtesy they have gave us. Very kind and attentive
The staff is very helpful and friendly.
Hi I'm customer for public storage on 13300 paxtonand I feel very Happy with jossef she is very nice and very professional desk person not only with me with everybody I'm feel very comfortable here thanks to jossef and I going to tell me friends about this public storage very secure here and very clean units thanks jossep for your wonderful service thanks for all the attention you do for us Los Angeles moving storage James j verdugo thanks again 😀😃😄
We had lost our key to lock on storage door had to come with drill and really not sure what to do.Cryssi not only knew how to drill the lock so it would open she had the right drill bit to do it. Jossef was kind enough to let me stand in office to charge my phone .very pleasant place we been here 5 years and really are happy clean safe place for your stuff to be stored.
Cryssi fue una buena persona me ayudó a todas mis preguntas, esta locación tiene siempre buen servicio.
Y nos ayuda en cualquir pregunta Jossef ella es una persona muy amable 5 estrella😄
Customer service is awesome!!!
It was after hours so I reserved online. It was fast and easy. When I went in Sunday morning Jossef was waiting for me. She was very helpful and answered all of my questions. Gave me a tour of unit and walked me through registration process. I was moving my stuff in within minutes. I highly recommend this facility. Amazing lady.
Great experience i tell you! The employee Cryssi was very kind and helpful through out the whole process, would recommend to storage at this location!
Good fast staff very polite
It great staff and helpful.
I enjoy storing my belongings here . Access to my belongings is easy and the customer service is exactly the kind I like, if I could I'd give her five stars.
I love coming to this public storage the lady at front desk is a wonderful person and I'm looking forward to storing my this here
Cryssi is one of the most helpful people I've ever met. Holy moly she's awesome and very knowledgeable. The storage is also pretty cheap and easy to get to.
Jossef is very helpful and location stays very clean great customer service
Grac ias por tener muy buena atencion
Cryssi and Jossef have been Amazing. Cryssi was Amazing during my rental process, so helpful and was able to show me the process on how the Location works, I would tell My friends if they ever need a Space to go Paxton is one great location.
Cryssi there is awesome she has been so helpful it amazing.
Great experience, the ladies at the front desk are always helpful, welcoming, and they get your affairs with Public Storage handled with haste. It's more like "In-N-Out Storage." I just wish it could be a 24 hour business. It's a time consuming labor, and having a time constraint doesn't help if you're being evicted. So, be cognizant of that when you plan to move, and try to get a 1st floor storage unit.
Cryssi made my first time renting experience very pleasant, hassle free! She was very professional, informative, and has a great sense of humor. Walked me to the unit and it was a done deal. Thanks Cryssi!
Jossef buena atencion
Jossef has Amazing customer service, was able to help me out finding what i needed. I would give her 10 stars.
Chrissy is thorough, knows her job and astute yet humble enough to say ,"I Don't know but will find out" and she does. Great customer service, Epitome of professionalism.
I love the customer service that cryssi provided me. She is awesome and friendly and awesome****
One of the workers dad naked on Christy has always been extremely kind very helpful when I was confused about how to make my payment she had the patience to explain to me how to do it online
Great service the people there are friendly make you feel like family and feel and know your personal belongings are safe..... always clean I would recommend this to anybody looking for a storage......Cassi is the best helpful person I ever met.....
Crispy is the best. I received a phone call from her about 10 minutes after I reserved a unit online. The other storage companies never called back, well, that’s their loss. She catered to our needs and provided us with a unit that had a better rate than I expected.
I called for a storage unit on a Saturday and received a phone call a few minutes later to schedule an appointment and set up the agreement! They make it hassle free and convenient. I was helped by Jossef and she was super helpful! I would definitely recommend this place
Cryssi custumer service it's pretty outstanding, and makes the company look very proffesional, really recommend this company 🙂👍
Cryssi, the manager, is the one who makes the positive difference here. The property and restrooms are clean and well kept and Cryssi explains everything quickly and clearly. We feel our possessions are safer there because Cryssi is in charge.
Perfect, secure, friendly
Cryssi is really nice and helpful. Place is always kept clean.
thanks public storage for taking care of our things I like because it is cheap and its employees are very good people I recommend them
Saved money renting a storage unit , was defenetly satisfied with customer service since I got to still reserve my space 10 minutes before office was closing. Fast and Friendly customer service. 😊
Thank you Public Storage. I have been using this location on and off for more than 7 years. Very helpful employees; especially Cryssi, who go out of their way to make sure you are taken care off. One example was last week when she called me and left a message that I had not locked my door correctly. She had noticed it and put another lock on it to keep it safe. Nothing was missing from my storage. I had a lot of tools and musical instruments that are somewhat expensive. They are always polite, friendly and helpful. When I wanted to move out, I wasn't sure what size truck to rent. Good thing I checked with Cryssi otherwise I would have rented a much larger truck than what I needed and of course that saved me some money. I hope I will never have to store my belongings, but if I ever do, Public Storage would be my first choice. Thanks again.
Excelentes espacios muy limpio
This rating is from Juan Segovia as well, we are very pleased with the service there especially with Stacy she always has a smile on her face and is always there when we need her. Thank you for all your help Stacy.
Cryssi was very helpful and cheerful.
After a stressful journey through LA traffic on a hot day
Cryssi made my move in the best experience i've ever had with public storage over the years. Truly amazing service and prices.
The manager is really great! The storage itself could be better. The floors feel like they could ccollapse
My 1st Storage experience has been the best, the Pacoima site is clean & customer service is the best Cryssi takes care of any question or thing that might come up. I think I must share that one day after taking out things from our storage we left behind a basket with some valuable documents and Lydia along with Crissy went above and beyond to track that basket down and recover the missing documents which we will be eternally grateful for. Also other tenants very nice people so I would totally recommend this site for all your storage needs. Again thanks guys! ❤️
Great customer service, friendly and quick we were in and out thank you lidia
Lidiya is very sweet and very polite. Very good service, definitely recommend this Public Storage location.
Lidiya was very helpful And great at explaining to me.Thanks.
Cryssi was great! Answers all our questions and treated us like family...
Cryssi was awesome made everything quick and easy , hassle free big 5 stars
I've used this location since 2006, and I also have storage on the East Coast. Of the two this is my favorite. The manager Cryssi is always very friendly and helpful. She remembers my name and is quick to deal with and help with any problems. This location is also a little more lenient about late fees.
cryssi is very understanding and supportive. Excellent customer service, very insightful
Cryss was the best. She was very helpful and I would suggest everyone store with public storage
I’ve had my storage unit here for about 7 months now, and Cryssi has been a delight to do business with! She is kind, cheerful and so helpful in answering all of my questions - even giving me some advice about how to move some large items that I have stored. Thank you Cryssi for all of your help!
Cryssi is the best ever! Friendly like a cousin. Professional beyond, beyond. Exemplary Customer Service! I use Public Storage because of this wonderful individual. She calls to remind you to make your payments. She is genuinely very pleasant and cheerful. She is fantastic!
Great service,the manager crysti was Very helpful.
Crissy was so helpful making sure we understood everything from the first hello, to the walk through and the return trip.
Clean place helpful staff
Really good service
Cryssi is always a very nice person and helpful with all customers.thanks cryssi for Al your help with helping me with all my storage needs.
Cryssi was extremely friendly, knowledgeable, and professional. What a nice experience to have while dealing with storage. Lol. I don't believe that's really fun for anyone. Great deals. Quick service! Thank you for simplifying a portion of my life.
The site manager Cryssi is helpful, compassionate and has excellent customer service.
Iron Man© suit stolen from here?
Rafael was a very good helper. He found me a space close to the elevator.
Had to make a late drop off... Cryssi allowed us to stay after business hours to finish our load and get out of our place in time. Great service at a great location! Thank you!
Great Customer service and kept very clean
clean well kept place , great service .... crystal was very helpful and kind...
Cryssi was awesome! She helped me get all my questions answered and set me up within minutes. Super friendly and nice. Thanks!
Very nice lady ant the front desk love the costumer service
The facility is always clean, I have been there for a while with no issues, and rent is reasonable! Good go to!
I was very please with the service by Jim and Chrissy and I will be referring others to Public Storage because of the good service I received here. I was very pleased and I appreciate the good service
Very friendly staff. Great service from Cryssi and others. Storage unit was well kept and clean. I feel my belongings are safe here. Definitely would recommend to others.
Great Customer Service, Cryssi was Helpful, informative and made our move such a Great Experience. Thank you Kindly for your assistance.
Cryssi the property manager is the best! She is extremely personable and willing to go the extra mile to help in anyway she can. She even walked over to our unit to show how to use the ramp on our uhaul. Not only helpful staff, the facility is tidy and the prices are super reasonable. Thanks Cryssi for making our painful move-before-the-move less painful! 😬
. All the years I have been coming Cryssi is always with smile and knows your name that’s a 5++starts she is the best
Cryssi is the best. Found a location and made my unit super accessible for me in a really short notice. Also love the service. Highly recommend.
Worked out great only needed it for two months. Property was clean and wonderful staff.
She did an excellent job
I love this place. It is very clean and well maintained. Cryssi helped me out with everything and was amazing. If you ever come here ask for her, she is the best. Thank you so much! I will recommend this Public Storage location to all of my family and friends.
Cryssi was extremely helpful, answered every question with ease. She did an excellent job of showing me my unit and setting up my contract. The facility is great. Very clean and secure. I will definitely recommend this place to anyone!
Cryssi was very helpful for me.and my family. Shes a very kind women lettin us unload our furnitures in our storage unit even after closin hours. Shes the best and hope everyone is as kind hearted as her. Thank You Cryssi.👍🏽🙂
Manager was really helpful when I moved in.
The experience was amazing quick and vary satisfactory in all the information she provided even on the naces they have for sale and all the items I recommended :-).
Awesome staff. Very helpful. Crystal and Micheal are great
Only the Pacoima Location
Cryssi is very nice and helpful made my experience very fast and informative
Cryssi has excellent customer service. Helped me with all I needed for our move and recommended correct boxes for my move.
Amazing and very friendly
I have had 3 large units at this facility, currently two. I have to say that the service given by storage managers is excellent, especially Cryssi
Cryssi made acquiring a storage, an easy process. She was helpful and allowed me get the best deal for the space I needed. Would highly recommend
Cryssi was super friendly and a great help. Would recommend to everyone.
The manager Cryssi at the pacoima location was such a great help. I'm definitely coming here for anything storage related and will refer anyone with storage needs to come to this location.
Cryssi was amazing! Made a stressful moving experience so much easier! I appreciate her knowledge and expertise with helping me move.
Cryssi was amazing. Great consumer service !!!
Very nice, clean storage facility with reasonable pricing. The manager Cryssi was extremely helpful and friendly making the whole process very easy. Highly recommended!
I strongly recommend this place! It is well maintain. I've been here twice to rent a unit and I've dealt with Crissy every time I go there. She has great customer service. Not only are the rates here great but I feel very safe about storing my stuff here.
I Proudly recommend it. For their good Costumer service. And good evening. Erev Tov...
Exceptional customer service, with a smile! Marcos helped me, with choosing the unit, that was just right, for my items. Thought I needed a bigger one, but his recommendation was even better than I'd hoped. Thank you, Public Storage. Special Thanks to Marcos!
Crissy is great and very helpful . Process was smooth and fast. She provided the best service.
Great customer service by everyone especially Cryssi. Thanks so much!
Wonderful staff and place is kept clean cryssi was friendly and answered all questions
Excellent Service, staff goes out there way to help customers, the staff keeps the facility nice & clean, Christine Is amazing and very friendly and she answers all the questions. There service is excellent
Great experience storing our furniture here. I described what things we wanted to store to a helpful person on the phone, who recommended an appropriate size storage area for us to rent, then told me where that size was available for the lowest price in my area. The facility itself was clean. Our moving company's large truck easily drove right up to our assigned storage and that made unloading very swift. Crissy, the PS manager, was very helpful, explained everything clearly, and was very friendly. Excellent experience.
Cryssi is the most helpful and friendly manager you'll encounter. She's very helpful and knows her job well. We are very happy with her service.
A great place to store the place is very clean the manager Cryssi will help you with all your storage needs friendly service great place. Very convenient next to Major freeways.
I am a return customer and was very satisfied with Jim's help. Went above and beyond showing us storage units, moving accessories and other information. I would definitely recommend this storage location to anyone
This place is great for keeping extra stuff in a storage because the storage was clean when we first arrived to it and the staff is very nice
Cryssi was very helpful and very imformative!!
Great service! Really easy to work with, really friendly and the whole storage space is clean! Great prices and great deals
Super efficient... Extremely thorough and the staff has a great sense of humor. Even though I can rent a car faster, it was a great experience.
Rocio was extremely helpful! Good location and unit clean. Rocio made a good experience even better with such good customer service.
Been here over a year and I love the staff they are so professional; especially Cryssi and Jõsséf!! This facility is very clean, and organize.
I had a great experience amber and cryssi really helped me out .. :) thank you lady's for everything
first time using public storage and it was quick and easy cryssi the manager certainly made my experience a delight she's so sweet and helpful having someone treat you as if your there friend and you guys are just hanging out and not seeming like I'm inconveniencing her by being there is a major plus she truly is the best thanks for caring cryssi
This person here are the best friends that I ever known
Amber is awesome! Easy to talk to and she takes care of you.
Amber was very helpful, her customer service skills were awesome!!! Thank you amber for your help and easy experience. :)
Excellent place, great customer service Cryssi and Amber, best desk support.
I really appreciate all Cryssis help. If I ever need storage again I would come back here because of her and Amber. Thank you so much.
I'm very happy with this location. Amber and Cryssi were very helpful and nice.
Amber was great! Very courteous and will take care of all you're storage needs!
Great customer service! quick and easy with no hassles.
Crissy es muuuuy amable y atenta con los clientes y explica todo muuuuy bien.
Amber and Cryssi were great!!!
This place was very professional & accommodating to me. Everything looks clean & secure. Chryssi is great!
Cryssi and Amber were friendly and made vacating a breeze!
Let me tell you Chrissy was so very helpful & accommodating during a stressful time. Moving is never an easy thing she made my experience a lot easier and she has the best personality to boot!!! Chrissy thank you for your help that day!
Second time renting here and so far, so good! Omar was very polite during the rental process and even checked in to see how everything was working out. The store manager cryssi was also there at the time of moving and was very nice as well. Thanks guys!
Great customer service.. Thank you amber ..very helpful .. 👍🏻
Amber was great help finding a storage unit. Only regret was they didn't have quite the right size unit on the sale we were looking at. But Amber got us into the next best thing. Thanks!
I have been renting a storage unit at Public Storage on Paxton for the past couple of years. Chrissy, the property manager, has been my property manager throughout the duration of my rental. I feel it is very important to share my experience in dealing with Chrissy. In today's world it is very hard to find a business that treats you with respect, and that really cares about you as a person not a number. We all have problems at times, Chrissy understood that. Public Storage is very fortunate to have her on their team, she showed the customer comes first, always willing to help in anyway she could. Chrissy makes you feel as if it is about you, the customer and not about profits alone. I am going to miss seeing her, and if I ever need to rent a storage unit again I would be sure to use the Paxton facility. If I owned a business I would hope to have employees as dedicated and caring as Chrissy has always shown to me.
Moving and settling into a new place is never easy but the property manager, Cryssi, was exceptional and helped make the transition so much easier, as I searched for a storage facility.
I came to this location because it is the closest to me. Very good experience the staff is attentive and funnyeven though it was busy! Omar showed me the property & went thru the paperwork with me.
Tom and Amber were thorough and true professionals. Excellent customer service. Very friendly.
Omar fue muy útil. Gracias!
I first started my reservation at Sheldon with the property manager Dayann and he was an amazing help! He was able to find me a better rate at a different location that fit our needs better! I was treated just as good at thepaxton location as I was at Sheldon. The main lady there was helpful and knowledgeable
Whoa, great service Cryssi!! Got my stuff done quick.
Amber is the best great service!!!!!!!!
The staff was amazing and Cryssi the property manager was real helpful and made it easier to decide the unit I need
Amber was very helpful for my first time having a storage. Very good customer service.
This has been a great experience. They were very helpful in helping me to decide what size and how to use the space efficiently. They are always smiling and helpful whenever I am in the office. Highly recommended. Amber and Cryssi are the best.
Amber was great !
TREESA was awesome assisting me today with the right size unit during my move. TREESA was professional, friendly, patient, informative, and always with a beautiful smile on her face making the whole experience with Publuc Storage a delight! I would definitely recommend this Public Storage sight to my family and friends. Great place to store your belongings. Sight and unit when inspected was well kept and clean. Thank you so much for making it so pleasant and easy : ) !!!
Amber was a great help. My mom goes to her storage daily and Amber was patient and helpful. It's hard to find good help at these storage places. This was a great experience.
Amber was great, friendly and helpful.
Cryssi made my experience wonderful, always helpful always pleasant when i go this place is really clean.
my experience at public storage was great and cryssi Phillips was very helpful and professional great customer service.
Cryssi was awesome second time I needed to rent and we'll come back to rent.
Muy buena atención de cryssi gracuas por tu tiempo.
Very helpfull!!!!! Thanks Crys.si for yor time
Great customer service and professionalism. Amber helped me and another customer. The transaction sent fast and smooth I was directed to the right size space for my personal items. Thank you Cryssi for your thoughtfulness and your staff
All 5 to Cryssi. Lovely people
Cryssi Phillips made this process very simple and fast out of the office in 15 minutes. Thank you
Cryssi was GREAT! She helped me get more boxes and saved me some time and money. Yay! Also I got great pricing for a drive up unit.
Cryssi a good person help everybody and she is a good worker everything is clean
They found me a better deal and they answered all my questions.
Cryssi was very sweet and professional. Awesome customer service. :)
very nice person with everyone I get help every time I need it from Cryssi.
lady in office helped me with my needs she is very helpful
Really pleasant. And friendly staff
Great, efficient and frienly service.
Great customer service
AAAMMMAAZZING Experice! Heidy is Great! My husband and I came to look for storage we were honestly just looking for something big and cheap! Heidy mentioned to us the Memorial Day Sale (Which is Great Btw) we were able to save half off plus Heidy was very nice to Wait for us while we finished unloading since the property closed at 6PM. I recommend this location. Great Staff!
Thanks Cryssi for all the help and options we could get for our storage!
Cryssi (pronounced Chris-see) is superb!!! Great customer service that i have not experienced in awhile. I would definitely be a Return Customer on my next storage need. She is very friendly and totally made my hectic & very stressful situation of moving less negative & painful.
Crissi 's customer service was excellent. Also Heidi was very helpful, kind and informative.
Cryssi was really nice, answered all of our questions, directed us where we would find the answer, the property looked pretty maintained.
Cryssi was awesome with explaining all the info be necessary to the location, she was is the greatest!!
Cris es la mejor persona para tratar ala gente me atendieron muy bien gracias lo recomiendo
Very helpful manager. Quick and easy to get a unit.
Rafael M. Was zoo helpful at getting me registered. He was very knowledgable of the components of the fees and and a sound understanding of the insurance details. His instructions for me accessing my unit was very helpful. He was fast and very friendly. If only all customer service was handled this way in other business.
Great location! Always clean! Cryssi (building manager) always very helpful!
CRYSSI U ROCK....!!!!
I can't thank the manager, Crissy, enough for her help in finding us the right unit at the right price. She, along with all her staff, have strong customer service skills. I came her on a referral and would happily refer this location to anyone.
Very good customer service really nice people really satisfied
Customer service was the best! Cryssi is always helpful and professional. I had a place here before and came back even though it is not the closest one to me.Only glitch was that they now have a lock that you have to buy for $17.00 instead of providing your own. Not Cryssi's fault seems like all the units at this location have this system. Still gave them 5 stars even though it's only a strong 4.5.
Had a tough time renting at other locations but defiantly Public storage helped me through a tough time I was going through. The staff is amazing Cryssi the property manager and Ruby helped out so much. If I could I would have given way more stars thank you girls...
nice service" love it
my experience at public storage with cryssi was so smoth and easy I was out the place in 20 mins and she was very helpful with me making sure I got thee best deal !!
My family has been going here for years. Cryssi has always been extremely friendly and helpful to us.
great customer service...clean property
Best Storage ever. good security. been there for 14 years and I still have my goods there.
Excellent store. Friendly service, very helpful!
CRYSSI is a ROCKSTAR!!!!!
Great experience. Good everything done in a zap!
Cryssi was so sweet & helpful! So happy I chose this location! Highly recommend it!
Cryssi is the BEST! She was polite, helpful, answered all of my questions(even one I threw in as a ringer...) and most importantly, I was impressed with her problem solving skills. The facility is well maintained and very clean. Cryssi called me right away after I made my reservation on line to have me come in and take a tour. I could have rented at two other storage facilities closer to my home but chose this one because of Cryssi's great customer service. I'd recommend this particular Public Storage any time to any one!
Great customer service. Like she explained. Every thing I needed.
I have used other storage facilities in the past, but I am extremely pleased with the customer service and overall experience of using this location. Cryssi is very good at her job, very friendly and helpful. She knows how to make you relax and walk you through every concern. I would recommend this facility to everyone.
Very good service
I was running late and stuck in traffic for more then 30 mins and Staff Member Cryssi called her manager to get me in!!! Thank-You so much for your help!!! I have rented from many storage units and properties and this place is the 5 star award!!! She didn't ask for anything or say anything for me being so late. Very Amazing!!! Thank-you... Daniel Keeling
Muy exselente personal muy abable
I think this facility is going to work very well for me. The manager was very helpful and knowledgeable. She made it easy and quick and answered all my questions. The property was clean and offers carts for the load in. I would definitely recommend this storage place.
Safer vice is awesome!
Always happy good mood
Both Cryssi and AJ were amazing. They even made sure I had plenty of time to move into my storage, since I arrived near closing time. But for their great customer service, I would not have had such an easy and pleasant experience becoming a Public Storage client for the first time. Awesome!
Best staff!!!!! Goes out of there way to help you in anyway possible. THANKS PUBLIC STORAGE!!!!!!
Very good service , very clean location .
Very good service clean property and the people working there aj and cryssi are very good
Great service safe place to store my stuff
Great customer Service
Cryssi has been working with me and it has been a delight. She is patient, thorough and walks you through each step to make things easy and fast. She earned 10 stars from me. Nauman Khan
Have had my thing in storage here for years. Amazing customer service and staff. Very clean and friendly. Service is always with a smile(which is hard to find these days..
We're now in Late Stage Capitalism and every company I deal with shows the signs, PS being no exception. Complete disregard of the customer at best, aggressively unhelpful at worst is what I'm seeing across the board. The prices for storage have been turned by PS into a commodity, and they change their prices constantly in order to squeeze the most possible money out of the working poor. The stars in this review are not for PS but for desk personnel that were willing to run some risk to be helpful and whose efforts should be recognized. Your only hope of a fair shake with PS (or any storage facility now) is to meet folks like Raphael (different location) and Cryssi, who are extremely helpful and useful despite their training, which is obviously set up to leech the most money a couple of bucks at a time out of anyone who isn't a really sophisticated consumer. I know times are tough, PS, but the solution is not to make things harder on the folks who already have it the worst. The net result is that you're contributing to the overall hardship, and along the way you're grinding the good right out of the souls of decent and obviously well meaning people like Raphael and Cryssi. Choose a fair price for your space, publish the price, and stop playing Wall Street's game. Customer loyalty will follow.
Great customer service!! I was promptly greeted and assisted by an employee named A.J.
I love my public storage, Cayssi & her team are very helpful when I need a problem solved. I would recommend this location to my family & friends
The receptionist was very helpful she made coming here to make our payment so easy and fast! She has great customer service thank u!!
This is a very clean facility and the representative named Crissy is EXTREMELY helpful and friendly. My whole family uses this public storage over others just for the great customer service.
No one likes to have to store there stuff in these lockers but cryssi and bearded eric really make things easy they are friendly nice and the property is really clean...great staff
Site Manager was very helpful..Answered all questions..facility very clean
Delightful staff,great customer service
I have been with Pacoima for years and Cryssil (cryssi) Erick is a total bomb. Her customer service is greatly appreciated. Her sensitivity to customers circumstances is amazing. I truly look forward to her being there when I go there. I know this sounds cheesy ---but her sweet smile brightens the day. It is always a pleasure, whether it's on the phone or in person. She is and has been a great asset to your company and it is a pleasure for me to make sure you know this to be true. Sherri (Sharon) Loughran
I had Public Storage for over 3 years. Property Manager Cryssi was very patience and understanding. She helped us in any way that she could.
It is not so much the management. It is Public Storage Company in particular. This company raises the storage fees every 6 months. It seems that January of 2014 another $50 raise is in store for those that will still be storing their stuff with them. Before this month (Nov. 2013) You could pay at the end of the month, but recently on November 2013 they made another of their sudden changes, and now you have to pay by the 30th exactly, if the month has 31 days, they do not take that into account, you will be in default by that day. Before you could pay by the 15th, they brought it down to the 10th. You have to ask permission in the premises to throw away trash in the huge trash containers they have inside. The previous assistant that helped the manager on premises was a nice customer oriented person, the assistant they have now (2013) is not. The manager on premises its nice to people, but does not go out of her way to help. Even though you are told by their general 1-800 number customer service, that if you have a problem with your unit lets say, it is up to the manager, is not like that at all. The manager will tell you it is up to the regional manager, who does have an attitude, not customer oriented person at all. So no one helps really. This is a reality there. All in all, Public Storage treats their customers as if they are going to steal something, not pay and default and get away without paying. Their premises are not very clean to start with, but they act as if the place is immaculate. Their elevators are smelly and dirty too. I am about to vacate my storage. Unfortunately I had to keep my storage space with them for some time, and all the money I paid! I started paying $80.00 and now is up to $154.00 per month for a small space. If you are reading this review, do your homework, there are plenty of storage places around this area. Take your time and consider prices, management, how they take care of customers etc. I had an emergency when I took this storage, did not have the time to do all the above. Now I know. Live and learn!
Great service, helped me pick out a great unit and best for the price...
HORRIBLE PLACE !!! The advertised a $1.00 for first month __ NOT TRUE !! FALSE ADVERTISEMENT !!! DONT RECOMMEND THIS PLACE !! Went to the office because I have put a storage on hold online. They ADVERTISED first month rent for $ 1.00 they denied it so I spoke to the district manager ,in Sherman Oaks she gave me an attitude and was very rude over the phone , gave me the run around not returning my calls , so unprofessional !!!
I have had a excellant experience useing Public Storage in Pacoima this is my second time storing my stuff there and have had no problems since. Property Manager Cryssi has Always gave me and my Husband Great Costumer Service she is very understanding.friendly,honest and with our over all Custumer Service has been excellant and will rate them as #1 in the valley.
I am new to using self-storage. I was uncertain of what to look for and how best to choose a facility. I spoke with Cryssi and Erick before I selected something, and met them after creating an on-line reservation and starting the rental. They are fantastic, helpful, and patient, and they answered every question I had including some I had not thought of yet!
Very easy. Eric, the agent was very helpful. So far I am very happy with the service.
This was the most hassle free experience I've had in storage. I am transferring my belongings from a Pod Storage Unit to this one. Pod storage is a horrible experience. Don't do it. Thank you Public Storage!
Great customer service! They make you feel very valued. Very friendly, will definately recommend this place. Will choose this location over others anyday. -Wells Pacoima, Team