Jorge fue una gran ayuda para resolver mi pequeño problema con el candado
Muchísimas gracias Jorge
Clean place , simple rental process, easy app and nice management would definitely recommend for anyone looking for storage for long term or short term
I was hesitant to get into storage as it seemed like such a hassle and unsafe but I had no choice and Gabriella the property manager was so nice and helpful and patient to answer all my questions and concerns. She walked me through each step one by one to make sure I was comfortable with my choice and I really appreciate it! Some stress off my back thanks to public storage. If you ever need storage please come to this location or use this company I’ve had such bad experiences with others. I’ve moved out now but I will always have a lasting impression to come back!
Gabriella super helpful thank you so much !!!!!
Always a pleasure speaking to the manager Gabriella. Excellent communication. This Public Storage is always clean and smells fresh
Always a pleasure going to this location. So clean and lots of open parking to do what I need to do and leave the place with ease.šš¼šš¼šš¼šš¼šš¼šš¼
Jessica made it fast and easy, location is clean and secure
Always a pleasure to run into Jessica, very helpful!
Gabriela was really helpful.
Good customer service
Hayden was VERY accommodating and kind.
I highly recommend him!!!!
Gabriella was absolutely incredible and accommodating. I was able to find the perfect unit with her help and I felt comfortable and well assisted in this location. I had such an incredible experience, I will be recommending this location to all my family and friends because of Gabriellas incredible customer service.
Love this Public storage. This place is always clean and Gabriella always provides great customer service. The parking lot is easy to get in and out of whit a lot of spots.
Jessica was so kind and helpful, she made the whole process very easy and quick. Thank you
I got an additional unit and it was a bit of a hassle for me since I had to switch everything over and it’s hot but Gabriella made it so easy and patient with me and I appreciate this very greatly
I returned and once again had a great experience. The facility is always clean and easy to access. Jessica was friendly and professional.
Jessica and Gabriella excellent service!
Gabriella is the best shes so nice and efficient and she helped me with everything the best storage ever!!!!!!!!!!!! Her customer service is the best and shes so nice eeven when it is busy she gets to every one !!!
Jessica. Is a wonderful person that goes the mail 1/2 to help .please keep her at this public storage. I love her be how she carries on with professionalism. If any questions feel free to call me
Gabriella, was really great, informative, and helpful. I would personally recommend coming to this location, if you want someone who has good customer service skills.
Amazing customer service here from gabriella and super clean!!!
Gabriella was so helpful with my new rental!!! She walked me through everything and was so patient and I appreciate her help so much, amazing customer service!!!!!!
Omar fue muy amable en todo el proceso para renta mí espacio……muchas gracias Omar
Dear Public Storage Customer Service Team / Management,
I am writing to formally recognize and commend the great customer service I recently received at one of your facilities.
As a loyal tenant for over three years, I have utilized storage units at both your North Hollywood and Glendale locations. During my most recent visit, I successfully completed the process of transferring from one unit to another—a task that can sometimes involve complexities related to paperwork, access, and coordination.
The manager/trainer, Omar, along with his colleague Deeann (who may have been in a training capacity), provided outstanding support throughout the entire interaction. They demonstrated remarkable patience and professionalism, taking the time to thoroughly explain each step of the process while ensuring all terms and conditions were clearly communicated. Their seamless teamwork was particularly noteworthy; they collaborated effectively to make the experience efficient, stress-free, and genuinely positive.
In an era where personalized, attentive service is increasingly valued, Omar and Deeann exemplified the highest standards of customer care. Their approach not only helped me achieve my objective smoothly but also reinforced my confidence in Public Storage as a reliable company for my storage needs.
I sincerely appreciate the dedication and skill these team members bring to their roles.
Thank you for fostering a culture that prioritizes outstanding service. I would be pleased if this feedback could be shared with Omar and Deeann directly, as well as with the relevant facility management.
Sincerely,
Salette
Had an amazing experience with gabbyšš½
Kevin has been a great help and is very professional, but customer service is a problem then
Gabby is the best. Exxelent custoner service
The storage was really clean and Gabriella was very helpful
Gabriellalla isthebest super nice
Just moved in. First time using storage. One of their staff, Oscar, was super helpful showing me how to get settled.
I came to tour the facility. The unit met my needs and was beyond my expectations. Gabriella the property manager was so helpful in guiding me through the process and was accommodating. Come to ShermanWay facility you wont regret it
Gabriella was super helpful and with great energy, which made for exceptionally painless transaction.
This place has climate control and keeps my pictures in good condition!!! Place was very clean and well maintained. Gabriella helped me decide the perfect space for my needs and was very nice. Gabriella made my experience with public storage amazing!!
Oscar was so helpful in helping me select the right unit. His patience and customer service sort of blew me away. Someone give this guy a raise! Great experience overall.
This storage facility is really clean and convenient for what I need and the girl in the office Gabriela is super helpful.
Thank you Jessica for your help whenever we come to the storage
I am glad I chose this Public storage. Jessica, was very helpful and answered all my questions. Great attitude even when I was having an off day, she still helped me in a friendly manner. Definitely recommend.
Great service from Gabriella better than a website
Great customer service. Gabriella was very knowledgeable, patient, and nice.
Oscar was beyond helping and nice thank you Oscar
Friendly, knowledgeable and also very helpful. Thanks Gabriella
Great customer service from Jessica. Thanks!
It was my first time renting a storage unit, and I could not be happier with my choice. I was helped by Jessica. She gave me options and a tour and was so patient as I could not make up my mind. Great experience!
Great experience! Jessica was very helpful and made things go smoothly.
I had an excellent experience thanks to Jessica. From the moment I arrived, she was welcoming, knowledgeable and incredibly helpful. She took time to explain all my options clearly, answered every question I had and made sure I was comfortable with the rental process. Thanks again Jessica.
I got the pleasure of speaking to Jessica and would not have had it any other way! She was very kind and answered all of my questions and concerns in the most helpful manner!
I had a great experience with this storage facility. Clean, secure, and easy to access. A big thank you to Gabriella for going above and beyond to help me out. She was incredibly friendly, knowledgeable, and made the whole process smooth and stress-free. Definitely recommend!!!!!
Gabriella was very helpful and polite, and the storage is clean. Couldn’t ask for better service!
Good to know my stuff is safe here and customer serviceis alway excellent by gabriela
Jessica and Nelly are awesome! Great service
Absolutely love this storage facility! It's clean, secure, and super easy to access. Gabriella was incredibly helpful and made the whole process smooth from start to finish. She answered all my questions with a smile and went above and beyond to make sure I got the right unit. Highly recommend!
Safe & probably the best location if you need extra storage. Gabriella was wonderful, so kind, & did an amazing job. 5/5āāāāā
Gabriella is the best! Super friendly and professional. Got me in and out and explained everything thoroughly
Gabriella is amazing!!! Very helpful and professional and answered all of my questions and concerns!!!
Thank you!!
Gabriella was so helpful and nice, this is the best storage facility I have ever been to, it’s so clean and the process was so easy
easy all around. app is great. gabriella was super nice and got the verification done quickly āØ
Gabriella was super nice š¤
It’s always been a pleasure dealing with this location !!!!
Gabriella was great with showing me the unit and walking me through the process from start to finish!
The best storage facility ever. The staff is very friendly, helpful, and professional.
The storage is very clean and safe.
This storage facility is always properly maintain.the staff is awesome.big props to Gabi! Very helpful and on top of things.overall happy with the place.
Clean facility. Customer service was great, Gabriella was delightful and helpful.
Gabriella is so awesome and this storage
This is the best Public Storage, 11620 Sherman Way, North Hollywood. I initially chose this option because it’s climate controlled, so none of my keepsake photos would be warped from the intense valley heat, and let me tell you… I promise you DO NOT want a storage unit in the blazing valley heat that isn’t climate controlled. All my things are cool, safe, and secured here. Jessica at the front desk was amazing too! She booked my unit with ease, showed me around, made sure I knew all the important details, and always greats me with a gorgeous smiling face! Thank you Jessica! 10/10 I would recommend!
This was such an amazing and smooth experience! Gabriella was so helpful and answered all of my question and was so patient explaining everything. I'm so satisfied with my experience here at public storage and especially with Gabriella's amazing customer service!
Gabriella was very kind and thorough during our initial visit, and took the time to walk us through several options. I’ve come by a few times to bring things to the unit and it’s always hassle-free. Happy to have chosen a unit here!
Really clean nice customer service!
Gabriella was fantastic! Made the process so simple!
This location has always been flexible and cordial to me. I like the employees. Gabby is helpful and always reminds me when it’s time to go lol.
Gabriella was a great help and went above and beyond to help me with storage!!
Gabriella was SO helpful and informative and helped me get squared away. I am glad I am renting at this location with this company.
Gabriella was a great help to my goddaughter and ai. She took the time to show us various spaces and carefully went over all the costs with us. She was charming and knowledgeable, so much so that we decided to come back the next day and get a space. Gabriella is a gem - and deserves a raise! Don’t lose her!
Gabriella gave phenomenal customer service. I was deciding between several storage companies. She was super knowledgeable, professional and helpful. It was dealing with her that I decided to go with Public Storage and this location.
Gabriella made everything so easy and efficient. Highest scores.
Gabriella was super helpful!! Thank you ! I highly recommend this Store. ššš»šš»
Thanks to Gabriella for all of her kind help. I appreciate the time she took to help me open my first storage space
Very happy with Jessica, had great customer service very nice and explained everything. She's a Gemš Thank you Jess š
Gabby was great, assisted me with all my needs, great service.
My experiencia at public storage was excelent whith Gabriela she is very frendly
Karla and Nelly was super helpful thank you
Great experience. Gabby helped me and provided excellent service!
Gracias por la información y ayuda Karla y Jesús
Gaby was excellent and helpful. Thank you
Thank you for the amazing service Karla and gabby
Tha k you Nelly and karla
Karla and gaby wete awsome
Thank you so much for the help super fast and easy karla and logan!
Karla and Logan were super helpful thank you
Clean, friendly staff, so far so good. š
Karla and logan thank you so much for the help
Karla and Logan were super great
Thank you Karla and Logan
Karla and logan always are a super help
Karla and logan were great
Karla and Logan were really helpful with my rental. Explained everything and were very patient with me!! Amazing job!! Thank u!
Thank you so much for the help Karla and Logan
Karla and Logan were super great
Karla helped me initially and she was great. I forget the names of the other guys the day after when I moved in my stuff. But they were also very helpful.
One thing I will say, although the service is great, is that the door to access the units is smaller than the elevator door, which is a little bit… frustrating. Just some constructive feedback.
Logan keeps helping me out!! Amazing! Karla is awesome too
Karla and Logan were great thank you so much again
Thank you Karla and Logan
Karla and Logan were super helpful
Thank you logan and karla
Logan and Karla were very helpful to me the other day when it came to helping with prices
Thank u Karla for all the help
Thank you two both property manager for the amazing service.
Thank you Karla for the great help!
Logan and Karla are amazing-
Logan did an amazing job keeping my rent at it's original price
Karla was helping and great thank u again
Logan was super helpful when it come to explaining the process of rental!
Thank you Karla for the great service
Walked in to make a payment and Jose was very friendly
Muy bien servicio gracias jose
Great service and great attitude. š
Thank you Jose for your professionalism and help!
Muy bien servico José es muy amable
I was helped by Jose, great service, great communication. Answered all my questions effectively. Thank you.
Great service thank you so much Carl
Karla was really great thank u
Thank you karla for everything will be recommending
Thank you for the fast and easyJet and help carla and logan
Carlos and Karla both super helpful, walked me through the process, and made it all quick and easy!
Great front desks service by Karla
Friendly customer service. And doesn't charge any late fees until after the 11:00 so pretty lacks
Karla gave me great service. Fantastic, all needs met for a 7 month period
Amazing facilities very clean and secure Professional Service by staff Hayden gave me and very professional service and treatment resolved all my storage needs in a fast and efficient manner I was on my way to taking care of other important issues definitely a high really recommended location
My fiancé and I have decided to move to Colorado for the summer. We showed up feeling excited, nervous, and ready… all the feels! Jazz was the absolute best. Her helpful & outgoing personality really made us feel at home & in the right place. Our check in process was smooth, quick, and honestly such a joyful experience. Jazz you are awesome!! Thank you for your help & a lovely conversation.
Keith was immensely helpful and showed me the storage unit ahead of time to make sure it met my needs. He was patient with me as I asked questions and made my way through the rental process. The facilities are super clean and the AC is excellent in this large building. Thanks so much .
Jazz was incredibly helpful! She was so sweet and informative and helped us with every question we had. Public Storage needs more people like her!
I was helped by Jazz, she made my day. Great personality, great vibes, she seems like she makes everyone happy. She helped me with the e-rental for Vanowen to save me time so I don’t have to wait to rent in the office. Thank you for your help, Jazz!
Jazz was so helpful and very nice! She was very patient and super knowledgeable. Thanks again Jazz :)
I got Jazz as customer servise and she was extremely very helpful and helped me to download app and see location and save money by renting on line.
Jessica was an amazing person very helpful with my rental, especially with my needs.
Karla was fantastic so helpful! I highly recommend this place!
Jazz is a legend! I booked a unit online but didn’t realize it was a corner spot that my furniture wouldn’t fit into. She quickly and efficiently helped me switch to a more accessible unit and saved the day!
Haden Thanks to him for helping me he rocks! Great personality , cheerfully smiles thank you much
Gracias Haden y Jessica por su servicio.
Gracias Haden por tu atencion, Te lo agradesco mucho.
Great customer service. Special Thanks to Jazz for helping me when my storage unit malfunctioned! She got her tools out and helped me with the finicky lock.
Moving is hard but when you have people like Jazz who are professional , expeditious, and informative ; it becomes less strenuous and you leave with a pleasant experience .
The location is well kept , clean, and the facility is neat .
If you have to move and you’re debating on which Public Storage to go to; go to the one in on Sherman Way and get some Jazz in your life .
My experience in this location was great. Jazz & Nancy helped me with my needs, gave me options, they knew exactly what I needed & guided me thru the whole process! Thank you ladies, definitely recommend this location.
Jazz was very nice by helping me resolving an issue with the app!
Haden
One of the best employees at public storage on Sherman way location, very helpful, great customer service and friendly, thank you for everything šš¼š
This place has been great so far. Switched units today and Jessica helped me out. She was fast, efficient and really helpful and took care of me. Great customer service with a smile, thanks Jessica
Haden at the front desk has been wonderful. Answered all of my questions and made the whole process as easy as possible. Can't thank him enough.
Haden is very helpful he took us to the new storage and ask you we had any questions about it or any concerns. He is a person that you should have in all the storages very nice and polite..
Haden, David, & Frank. They all were very helpful and wonderful with their customers service.
Haden, David,& Frank these 3 gentlemen were amazing!!! Helped us with all our needs and wonderful customer services.
Had Excellent, efficient with acquiring my unit!
I wanted to really thank Melissa for helping me out last weekend – you are awesome!!
She was very kind and informative as we worked through the adjustments I needed to make on my account. I thought it was going to be a headache, I appreciate you making the whole process quick and easy. Moving is stressful, thanks for making a better day.
Great facility. Huge shout out to Melissa for great service even though I was running late. Really happy with how clean everything is and how organized the operation is. Amazing location right next to Home Depot
Hayden is the BEST! He was very professional and made finding the right size unit easy. I would recommend this location to anyone just because of him. š thank you
Great customer service Lorena made the process very easy and made me feel welcomed. I’d definitely recommend this location over others.
Haden needs a raise he is the best. Thank you so much easiest storage experience I ever had. No joke.
Thank you Haden, for the great service. Keep up the great work! By far the best customer attention, I have ever had.
Thank you for all your help Haden, you are the best.
Thank you for your service Haden
David was amazing! Super helpful and friendly!
Haden was a great help. Thanks for everything!
Amazing help from Haden ! So nice great customer service went above and beyond to get us what we were looking for
I’ve been storing here for over a year and always received the best customer service. Hayden was super helpful at the front desk and made a positive experience of moving out.
Dave was wonderful he made vacating my space easy. He’s a lot of help. Thank you public storage for having employees like Dave š
Excelente servicio de jorge siempre
It was such a pleasure being helped out by Heidy! She provided excellentservice! Thank you!
Always receive great customer service from Jorge and always so welcoming
Highly recommended thanks to him
i do recommend this place for any storage items.... good prices and great location.
The storage space was really clean, a great size and secure. The service was very high quality, and specifically Haden who was very helpful and friendly. I highly recommend this storage facility.
The property is very clean! And they have a cool app that opens the gate without having to get out of your car!
My first time using a storage unit. I was very apprehensive about it being my first. So I decided to go to the public storage on Sherman way in north Hollywood. I was wonderfully helped by Chris. Chris made my first time using a storage unit easier. Every question I had was answered, he toured the facility, and made sure I was as comfortable as possible in making my decisions regarding renting a unit. It would be a great pleasure to have his professional help guide me again.Thanks Chris, you’re awesome.
Thank you for helping me find the best space at a great price. Thank you Haden
Thanks for all your help Haden!! 5 stars!!