Elli is fantastic! Helped me with everything completing rental, Ps App, and showed me on how to use the app. She's amazing
Elli is wonderful. She explained to me everything that I need. Help me with the app too
They increase my monthly rate for 38%!!! And basically they can do that every month! What the hell is that? I never ever seen nothing like that before.!
Elli and Mykele provided me with excellent customer service. They were very professional and accommodating and very thorough in their explanation of everything. I would definitely recommend this location for your storage needs!
Elli and Mikel were great showing me around and explaining everything.
Elli was very quick and comprehensive and got me set up with no problems.
I have had a unit here for a year now and it's always been clean and nice. I've never had any problems and have the best workers! Shelsi has been always there to answer all my questions and give the best help!
shelsi is the best! location is very clean and convenient. always a great experience.
first time renting a storage, shelsi answered all my questions. very helpful!
Ryan is the bestttt @the_renessance
Eli was super helpful and awesome. Can’t wait to move my stuff in. Thx.
Shelsi was so helpful! Can’t thank her enough for all her help.
Maddy provided such excellent service today and definitely made my experience at public storage a memorable one. I will continue to bring my business to this location specifically and recommend anyone thats in need of space to Maddy and her team. Thank you for the great experience!
Erik help me with closing my overpack unit I couldn't done it without her! Thank you
David and Elli were great! Very nice and helpful. Facility is nice as well
Elli is the best. Problem solver and very helpful.
Today was super stressful. Thankfully shelsi was here to help us out. Cant thank her enough for her patience. Definitely recommend this location.
9/23/24 Updated: I wanted to write an updated review. Honestly, any staff I’ve interacted with have always been nice…but nothing like Dana.
I had gone to my storage to work on downsizing to potentially get a smaller unit. Or just clear it out all together because my monthly rent keeps going up, I’m paying more for my storage than for my car payment! But when I talked to Dana today to discuss downsizing, she was the one who brought up seeing if she could help lower my rent. And by the time I was leaving she’s gave me the good news! I am so grateful for her, and honestly will probably ask for her every time I need assistance here.
Old review:
This location is convenient for me, and I’ve been with them for a couple years now but they keep trying to raise my rent to some random amount that is different than what they are renting my same sized unit for online.
I don’t feel it’s right, I’ve spoken to someone at the location when they first tried to raise it and she helped me to go back to what i was paying which was very helpful. But now they’re trying to raise it again without even telling me and threatening me with a preliminary lien because i don’t feel i should pay the raised price and only paid what I’ve been paying.
Extremely helpful! Made the process super easy and quick!
AWESOME AMAZING INCREDIBLE AND MORE…CHAD WENT ABOVE AND BEYOND HIS CALL OF DUTY TO GIVE A FIVE STAR LEVEL OF SERVICE… HIGHLY PROFESSIONAL KNOWLEDGEABLE EFFICIENT KIND PATIENT AND HELPFUL
A GREAT ASSET TO THE LOCATION AND THE PUBLIC STORAGE GROUP…
THANK YOU FOR A REPRESENTATIVE OF CHADS CALIBER
Elli is very helpful with my payment
Elli was great on assisting me. It's my first time accessing my space
Elli was so great! She got me a cart for my boxes. I was terrified of the elevator and she rode it with me, helped me find my unit, reassured me, and gave me great info on upgrades.
Elli gave me the best experience and she helped me along the way when i was short it didn’t understand i truly value her and appreciate her service thanks Elli and thanks uhal
This place is a joke. Do not use this place. They don't enough carts for four floors. They have 3 carts and they are always being used. We have come on different dates and times and they never have enough carts, you have hound then for it We asked th employee and she said they don't want to buy anymore because they are expensive. Even though we are paying an arm and a leg for the unit. Also they have only one person working at a time, this just just a cluster mess. The manager should be fired and new carts!!!!!!
Great customer service very helpful
Elli was incredibly helpful! She was thorough in explaining terms and walked me through the process so I felt completely secure in renting the space. Thank you Elli!
I had a great experience. Thanks
So smooth and Shelsi was amazing -- let's hope the price does not go up right after I move in -- so easy
Allie, Mike and Princess were exceptional. They helped us with every need and concern. There was a little woman arguing with them and they handled it so well and so professional.
Elli was very helpful and pleasant, quick rental!
Princess and Chelsea and Keith and Eli were amazingly helpful and kind. made dealing with my unit so easy and timely! So so grateful:) ♥️♥️♥️
elli & princess elli gave me the best customer service i have ever had with opening a storage unit they gave me a complete walk through and helped answer all my question plus i honestly don't know what could made it better the site is perfect for going ahead and bring my items and picking them up and storing my stuff i feel totally safe thanks to the onsite staff and security setup they have much better than any other storage facility i have used here in california
I have been using this storage facility for many years. They are clean, safe, easy to access, and the staff is very helpful. I recently had an issue that Lou, the manager, was able to straighten out quickly for me. I recommend them highly.
Had an amazing experience at this location. Elli was amazing at not only her service, but in also training Princess on her first day. Would recommend them for their customer service.
Katie Chad and Dana were all great and helped me get a new rental great service
It was great!
Shelsi showed us the unit and hooked it up!
Elle was absolutely amazing. First time renting a storage, toured it and was in and out in 15 min with our lock to our new unit. Loved her
Elli is the best!!! So helpful + professional!!
Thank you Elli!
Someone hid in the hallways at Public Storage and broke into our unit after hours. They literally kicked the locking mechanism til it bent inward allowing them to roll up the door and steal from us. They had hours and hours to dig into our belongings overnight. The next day, the Public Storage employees had no help for us and didn’t replace the door. A few days later while our unit was not lockable, they hammered the door back and claimed it was then ok and usable. No recompense for their lack of security and lack of action. Of course, we moved out.
Eli was so nice she help me build the file box.Thanks Again.
Stopped by to rent a unit. I was assisted by Ellie. She was professional, considerate and very helpful!!
Shelsi shes the best was very helpful and very nice really talkative and ready to help
Elli is great! She’s really helpful!
Elli was great! Awesome service 👍🏽
Sailboat was of amazing help and assistance!
Elli Was excepcional assisting us, great customer service!
The space is nice and clean Brandon is friendly and knowledgeable. He knows his stuff
Very pleased with my experience today reserving my storage unit. Eli and Brandon were super nice and helpful and answered any and all questions i had. Super happy!!
I have a couple of units with Public Storage and appreciate the staff at both of my locations. Moving my things into the Santa Monica Blvd location with help from Sailboat was a great experience. It can be really difficult relocating and it seems especially so to LA for me! Both Sailboat and the woman who signed me up were very careful about how they helped me and took their time. Very much appreciated!!!
You have to wait a very long time for an employee to pick up your things. Today I tried to call 3 times, left messages and no one called me back. urgently help me resolve the issue with the employees so that when I arrive someone can open the gate to my storage room with my things. Thank you. I am attaching a photo after 30 minutes of waiting. I keep waiting.
Elli and Brandon, our amazing and very informative pleasurable experience today!
Thank you both!
Estée
I experience great service. Always clean. Staff always nice and accommodating. Very happy and recommend to others :)
Have a unit here at this location and shelsi is always here with good attitude and always with a smile she us awesome
This place was clean and the young lady I met name Shelsi was super charming and very kind with me and also very patient in helping me with all the information I needed.
Ellie was so kind and great Customer service
Elli was excellent on service and very helpful - GREAT 👍👍
shelsi is the best ! always has a smile on her face. love this property.
I had a unit in this location for almost 4 years and my experience has been nothing but positive. The property is well maintained, clean, safe and easy accessible. And, the staff is really helpful, I dealt with Ellie on a number of occasions and she was super helpful. I would use this property of Public Storage again and recommend to anyone. George
Elli was wonderful. She helped me finalize rental, help me download the app, help me navigate the app, and answered all my questions. Thank you!
Easy breezy! Great friendly staff and amazing location. Thanks!
Shelia, Theo, and Elli is amazing! Thank you for all the help.
Elli is excellent! She helped me download the PS APP. She helped me on how to navigate the app! Thank you elli!
Elli provided great service and above and beyond
Ellie & Shelsi were great! Thanks for all your help!
Amazing service at this location! Elli is so sweet and attentive. Very pleasant experience. Highly recommended.
shelsi is very helpful! always willing to help & keeps location looking clean
Elli and sarahi was so sweet and they were so helpful throughout the hole process thank you ladies
Elli and Shelsi is amazing. Helpful!
Elli was exceptional at helping me get all the things I need set up with my storage unit! Give her a raise! 💕
Walk in couple days ago had a couple questions about storage units since it was my first time trying to rent a unit. I was greeted by two wonderful lovely ladies Shelsi & Elli. They both were very kind and answered all my questions. I wish that all costumer services were like these 2 young ladies.
Mike was helpful with finding me to right space! Thsu building is amazing.
the two ladies in the office are super helpful. they’re always willing to help me when i get lost. shelsi and elli are the best.
Shelsi was very helpful! :)
Ello was great and very helpful in getting a new storage unit and closing out our old one. A+
I walked in and was greeted politely from Shelsi. She was very nice and helpful, gave me all the information I needed to know. Helped me out in selecting the size unit for myself.
Very helpful. I also got an an amazing move in special price. Thank you Mike and Jovan.
Elli was really helpful. Showed me the space, completed rental, help me navigate the PS app.
Chad at Public Storage is an absolute gem! His exceptional assistance went above and beyond, turning what could have been a stressful experience into a breeze. Chad's dedication to customer satisfaction, combined with his friendly demeanor, truly sets him apart. A heartfelt thank you to Chad for making my storage journey so positive!
Elli was fantastic she make grate job
Elli and crew was amazing. They were very helpful!
Great service from Ellicia. Thank you!
Elli and shelsi Great customer service treated me very well nice and patient individuals they deserve a raise or any beautiful thing according to Public Storage management
Ellicia was so great helping me and making sure I save my stuff from being auctioned! She was amazing, patient and honest! She also helped a lady before me that was very worried and she helped her with a lot of kindness.
Chad was incredible helping with my storage space. He went beyond the call of duty and really facilitated my move in.sheisi was also very helpful. All the workers were great, including Elli.
Elli gave great customer service very helpful and friendly
For the past year, they have been taken care of me. Even when my lock didn't work, they replaced it without questions. And all my stuff is been SAFE. 5stars
The Management Mike or Michael is beyond rude. Horrible customer service. I work in management and would never behave with an attitude like his.
Best Public Storage location in town. Great unit spaces and free parking. The team is very friendly and attentive always ready to help. Elli and Shelsi are rock stars, great customer service!
Excellent service, Shelsi explained to me every question I had and very helpful..
Great experiences switching unit this morning, Elli definitely exceeded my expectations for service today.
This USED to be my review: "A++++++++ the best!!!"
But THIS is now my review: MAKE SURE YOU ARE OUT BY CHECKOUT DAY!!! THEY WILL NOT EXTEND, EVEN IF YOU PAY, ONE-DAY... NOT EVEN A FEW HOURS! I WAS FORCED TO PAY $330, AND ALMOST HAD TO PAY ANOTHER $530! RIP-OFF! IT IS NOW THE 21'ST AND THE UNIT IS STILL FREAKING VACANT!
They raised my rent like clockwork, every few months. Started off 1 10x10 and 1 10x5 for $500 approx. Then by the time I moved across the street, it was $830!!! SHAME ON THEM! Moved across the street to ANOTHER PUBLIC STORAGE, saving myself $300+ per month!
FYI: You CAN (just one time!) apply for a rent reduction. I never did this, because I was so bitter about them raising the rent, squeezing me out.
Ellie was super helpful, was able to show a tour and knowledgeable of the unit and any questions I had
Melanie helped me out very courteously and professionally. Lots of patience and clarity!
Quick, easy and professional👍
Ellicia customer service was excellent. She was so helpful in choosing the right storage space for our vusiness. Thank you, Ellicia. You are the best.
Elli is amassing and cares her work the customer service
Thank you !
Melanie and Shelsi gave great service very helpful in the office
Jovan and Jasmin were great service and professional
Elli was fantastic and very helpful. She was very informative and made the whole process quick and painless.
Elli & Melanie
Awesome customer service, even helped download the storage app.
The service I received to was today definitely 5 star and the most comfortable I’ve ever been in picking storage place!
Melanie moved me in great customer service was provided today would recommend it to come rent down here super friendly and helpful
Elli was very helpful and amazing! Very accommodating with my questions and concerns. This was my first time using Public Storage and she definitely made it good experience for me. Thank you Elli!
Kept my stuff here for 3 whole years and the staff was nothing but incredible helpful and lovely. Melanie was my go to for everything, I felt like I was staying at a 5 star hotel. Next time I need to store something when I move or am in between places, I know where to go! Public storage on Santa Monica Blvd in West Hollywood california! Can’t wait!
Very helpful and knowledgeable melanie help me to set up the account pay the bills and everything in kindly time manner
Local and convenient Public Storage facility. Clean, well maintained, and secure building. Open 7 days a week, 930am to 6 pm or 5 pm on weekends. Open regular hours on most holidays.
Melanie Public Storage agent and customer service representative welcomes you with a smile. Knowledgeable, professional, and friendly, She walked us through the renting process and the downloading and setup of the Public Storage app. Thank you, Melanie, for your patience and help.
I learned today that Public Storage will be open on Memorial Day. Actually, they only close 3 days out of the year! Unfortunately, Public Storage compensates employees working on holidays at the same rate as any other day....might be something to reconsider...
Melanie was really helpful and professional. Thank you for making my process easy and simple.
Xx
Melanie had perfect service 5 STARS
I came in to see what was available and Melanie was more than helpful and showed me around! Reserving my space was quick and easy. Move in date was a breeze.
Thank you guys :)
Elli was THE BOMB! She took the time to
Guide me through everything I needed to know, was kind, patient, thorough and well versed. I wasn’t sure about public storage until I met Elli; I couldn’t be happier!
Elli was absolutely amazing, she was soo helpful in helping myself and my mom find the right storage size for our needs. She showed us multiple units, very patient, very knowledgeable, extremely hospitable. We found a great unit, and are truly grateful to Elli for helping with payment, signing up, downloading the app, and navigating in all the ways needed especially since we are newcomers to public storage
Truly great and thank you
Elli was very helpful. She made my transfer so smooth and easy. I would give her 10 stars!
Elli gave such exceptional service and helped me choose the right space for my needs!
It’s an amazing place been renting there for 6 and a half years and never had a problem
Your staff Melanie is very helpful and she told me everything about public storage.
Melanie gave me the best service ever.
Elli me encanto su atención , me resolvió todas mi dudas y logramos hacer Contrato por que me gusto su atención !! Genial
Mike and Melanie deserve a great review at this facility. It is really nice.
I would highly recommend avoiding this place, as after only six months they are jacking my rent up a full 30%!!! So you spend all the effort to move your belongings in and then they pull this. Will now have to move everything again.
Melanie was SO helpful and made renting my storage unit an absolute breeze. This was my first time so she walked me through everything and made sure I knew all that I needed to know about the facility and my unit. 10/10 recommend!!!
Excelente servicio por parte de briana y jovany
Melanie was perfect + very helpful
This location has best staff!! Friendly and so helpful. They have gone out of their way for me severall times!!❤️
Melanie is awesome ! Trying to move my stuff out but I was running late, the manager stayed later so handle what I had to do . Thanks so much Melanie ,, Ten stars!!
I share a unit with a friend and Melanie is always a great help whenever we come around.
Melanie Was a very nice and polite rep .
Thanks Melanie 😊
Great customer service from Melanie always the greatest help
Buen servicio por parate de los empleados amables y amigables excelente
Great service- so easy and they were super helpful!
Melanie was very helpful and got me a good deal thank you...
The customer service here is great! Thanks Melanie for helping me. You are the sweetest.
Rude staff. No care for the customer. I had to throw away ALL MY BELONGINGS. I had been paying there for 2½years prior to having to move out because of my financial issues due to the Covid 19 Pandemic. So Thanks for your true support of this Customer. True customer service doesn't exist here. Only work here if you have no clue what being a sympathetic human heart looks like. Truly disappointed in humanity at the moment; but what can you do when you've wasted your money and put your trust that services that can't even have your back when it's truly necessary. I'm ranting right now. So bottom line: don't waste your money or time on this Public Storage. You might just lose everything you owned because they wanna lien you for suffering during a PANDEMIC.THANKS AGAIN.
Melanie gave greast customer service in todays Quick move in
Great service helpful !! Recommend Melanie one of the best staff friendly patient , come here allot so Ik they’re good staff !
Great customer service given by Marili And Melanie super fast and efficient made everything so fast and easy for me! The best customer service I’ve ever received. I would for sure give them a raise if I could!
Melanie is a liar and I'm quite sure a theif. If she isn't the actual theif she's an accomplice. I'm not certain if this Public Storage location is privately ran or if it is corporate owned, but in order to keep your good reviews and good reputation in line, I HIGHLY suggest the Corporate offices do a full and immediate investigation on Melanie, the management, and contractors of this location. There is absolutely NO WAY that a customer using these strorage facilites without incident for years has an issue with thousands of dollars worth of property being stolen less than a month after requesting a lock be changed. Something unsavory and very unsettling has happened. And I highly suggest ya'll clear it up as soon as possible. 😘
Great customer service given by Melanie today super fast and efficient made my move in today super easy! Well kept property.