Jenny and Rob are great! Thank you for great customer service
Good experience, GREAT staff! A big thank you to Pam who was a huge help to us and such a kind soul
Thank u public storage staff and a special thank to Ms Pam
I love the service! Thank you Jenny for all the help!
Pam was very helpful in resolving an issue I had withy reservation. She was efficient and kind, checking in was quick and easy.
Customer service has been tremendous since I opened my account. In particular, Pam was very helpful in explaining everything about the process and the service provided by PS. She showed me around, showed me my unit, and was thorough in every way. On her day off, another employee, Jenny, called me to inform there was a problem with my unit- specifically, I had failed to lock it properly. This attention to detail makes me believe safety and security are very important to PS.
Clean facility friendly staff. Great location.
I’ve had a storage unit at Public Storage for quite some time now, and honestly, the main reason I haven’t gone anywhere else is Pam. This location is in Lemon Grove, San Diego, and if Pam ever leaves, I might have to rethink my entire storage plan.
Pam works here and makes every visit genuinely enjoyable. She’s always professional, always friendly, and always greets me with a smile and a “hello.” She lets me know to call if anything ever goes wrong, and you can tell she actually means it. She’s constantly hustling around the property making sure everything is clean, organized, and running the way it should. The place always looks great, and that doesn’t happen by accident.
I joke that I mostly come here just to say hi to Pam, but it’s only half a joke.
The facility itself is solid. The fees are very reasonable, the units are climate-controlled, and it’s way nicer than other storage places I’ve dealt with around San Diego. There’s always plenty of parking, the office hours are good, and the access hours are a huge win for me. They’re open from 6 AM to 9 PM, which is clutch since I usually come after work. Most other storage facilities close at 6 PM, and with San Diego traffic, that’s just not realistic.
Bottom line: this Lemon Grove location runs smoothly because of Pam. She absolutely needs a raise immediately. Thanks, Pam, for all your hard work and for somehow making storage enjoyable. Five stars, no question.
Donna was a good customer service representative and was able to answer all my questions. Very friendly individual.
The Service is Excellent, Pam! The manager of this location could not have been more helpful! Along with Janette they have hospitality and my respect. To anyone who is thinking about any public storage. This is the location to store your items, belonging, general stuff.
Thank you Janette and Pam!
I walked in and Janett was on duty and showed me a 10x20 but also a 10x25 unit, she explained the different options and promotions going on and she ended up getting me a 10x25 unit that was cheaper than the 10x20 unit and such a great price point and made sure my unit was cleaned and move in ready!
The staff here is amazing and so helpful, especially Janette she is amazing and so eager to help out!! Easy access, and always clean and neat in the storage areas!!! Happy to bring business here!!!
Both ladies, Jenny and Pam are totally amazing and helpfull. I feel my items are safe and sound.
I’m so happy with this location specially with Jenny she are so nice she have the best mood all the time also thanks to have the building and bathrooms very clean to us ☺️
Great experience. Pam is an awesome manager of the property ... I was locked out of my unit and she helped me get in quickly. And we had a great conversation too. Highly recommend!
The pricing is great and employees are amazing!! Pam is the most amazing employee there! She has the best customer service!! She handled an upset customer with an “I can help you attitude” even as they were yelling and cursing at her!! She is the best representation of what amazing customer service is!!
Everyone was very helpful great customer service. Everyone was very clear and professional. Natasha Rob and Janette were great.
Easy access and friendly staff. Pam was courteous and helpful. She had her hands full but kept her cool and took care of everyone. Lots of space and clean facility.
Pam she was very chill cool vibes good customer service!!
Just got my first storage unit today went very well thank you to Rob and Pamela for making everything run so smoothly .Excellent customer service best prices .Thank you I highly recommend to call Rob or Pamela for customer service they know what’s up :)
Bottom line my experience at this location has been extraordinary!! From day one Pam was friendly, respectful, knowledgeable, willing and able to help. She made me feel right at home with her friendly personality. She made the experience go by smoothly until my last day here. Janette was also very friendly, knowledgeable and helpful! A great team of ladies always working to help keep the place clean and stop sto help out anyone in need. I highly recommend this location. Thank you ladies for everything!!
Janette provided above and beyond service. She is friendly, efficient, and clearly committed to making sure I had a great experience. From the moment I walked in, I felt welcomed and well-cared for. Thank you for making this process so smooth and stress-free.
I just want to make it clear that EVER SINCE THE LAST DOLLY WAS CLUCKED! *LET IT BE KNOWN<As bad as the situation we are all dealing with (PUBLIC STORAGE NEEDS TO GIVE THE TWO LADIES PAM AND JANET #A RAISE IN THEIR PAYCHECKZ. THEY DESERVE IT!
THEY COULDNT HAVE HIRED THE TWO BEST LADIES!
PAM YOURE ALWAYS SMILING AND THIS COMPANY NEEDS TO THANK U FOR YOUR ATTENDANCE & EXCELLENT CUSTOMER SERVICE
YOUR COMPANY LACKS PROVIDING YOUR CLIENTS THE NECESSARY ITEMS NEEDED TO ASSIST THEM HERE. SOMEONE NEEDS TO UNDERSTAND HOW HARD WORKING, YOUR CREW IS AND WHERE IS THE OWNER??!
I LOVE TO HAVE A CONVERSATION WITH PAM! THANKS GURL FOR YOUR POSITIVE ATTITUDE
Best storage I been too so far!!! The staff are amazing Pam & Jennette great people with kind hearts... Love this this place .....
Janette and Pam are very helpful. Courteous and easy going!
Storing my belongings in this particular storage is one thing, but actually experiencing the excellent costumer service provided by Janette… showing human kindness at all times is her number one.
Like …
Helping to get a unit
Offering help on taking the stuff to the unit
Offering water
And
Offering to find a place to stay for the night
She’s an angel
Thank you for being so humble
Wonderful staff Janette & Pami…public storage has the best team.
I just rented a unit in the Lemon Grove location and it couldn't have gone any more smoothly. The whole location is clean and secure. Plus the office staff are A+! Give them all raises! You won't go wrong renting here.
Pam is the best! She’s always so friendly and helpful whenever I stop by. It really makes a difference having someone like her at this location. The place is always clean and I’ve had a great experience renting here.
I was helping my friend Esther load her storage today and Ms. Pam was exceptionally nice and courteous. Somebody replaced a marker on the floor that made it easy for us to find the storage locker so we were confused but she recognized my coworker and steered us towards the right path. We appreciate your kindness and service, thank you!🙏🏿 🙌🏿📦
We have been with public storage here at the 6200 Miramar location for over a year now and the front desk lady Heidi is just the nicest in the world always there when we need something just absolutely a nice lady to work with very professional very courteous we truly appreciate you for having her be the site manager thank you public storage for hiring such a good person . Heidi you rock
J.Baldwin
Wow great customer service by both Pam and Jannett could not have gotten my motorcycle in without there help. Big time 5 stars for both. 👍👍
The ladies there have made my transition from San Diego to Texas so efficient. They’re professional, helpful and energetic. Great customer service.
Jonathan was very helpful. He answered all questions. He was kind, courteous and ver professional. Thank you Jonathan, I would do business with any DAY! 😃
Lost my keys to my storage and Pam and Rob were so quick to communicate to me with the process on cutting my lock. Saved me money on a personal lock smith. Rob was Efficient and professional.
Honestly for my first time using a storage unit I gotta say it's been a surreal and good experience. I can honestly say I will miss PAM and JANETTE. Always being so nice and kind with great hospitality. Watching these two work together make Public Storage a smooth and great experience. I highly recommend this place the people are kind and everyone minds there business snd is polite also very clean and safe storage units can't beat it. Sadly I will miss coming by to see you two thanks for everything guys. Rob the manager is pretty cool just respect him he will respect you kind of guy. Thank you guys
Janette and Pam were incredibly helpful, this is the best storage staff you can find in San Diego!
Jenny was extremely patient and kind!
Jenny was awesome extremely helpful and friendly. Very clean facilities. Couldn't be happier
Staff give excellent customer service and are always personable and friendly. They really care for their customers.
Janette is simply the best
Pam helped me out a lot in figuring out which storage unit was best for me! Super helpful and enthusiastic! Jeanette as well!
Thank you Janette for helping me find my unit that is easily accessible for my parents. 5 stars!
this place has been great. the ladies in the office are all super nice and sweet. they greet you with a smile every time. the place is kept real clean. I give this facility 5 stars!!
Don't let the strays in using your code. Protect everyone's property. But overall Happy with the facility
Pam at the public storage is an amazing employee. She always goes above and beyond to make sure she give the best customer service and take the time to break down and questions or concerns I have. She never waivers. She deserves a raise and promotion! We love her
Pam and Jeannette were awesome. It’s a difficult time and they put me at ease. Also I like all the fact you need your code to get anywhere !!!! Keep up the great job ladies!
Janette was so helpful! My experience was so great. I have never had to use a storage unit before, but she made it so simple. Really great customer service and highly recommend this storage unit. They have climate control! A must.
My experience was excellent Janette and Pam are the best ! They went above and beyond for me and handled me with care ! Thank you .
Janette and Pam were AWESOME dream team right there ! I swear every time I’ve called or come in they are so sweet and helpful ! I actually don’t want to be bothered with my storage but I truly love coming by just because of them ! The place is sooo clean and their customer service is so personal and welcoming ! Thank you ladies for everything and treating us so well!
I would like to say thank you to Jannete. She provided great service,came in down and left with a smile. Everyone needs an employee like her.
Pam is great, and they keep the facility clean. They can’t control it all, and they do a great job. Again, Pam is awesome.
I just got a storage unit here same day for the 1$ first month deal. I spoke with Janette and she was super nice and helpful. I would recommend to anyone
Crystal and Pam we're very helpful and answered all my questions.
Sheila is a ROCKSTAR! So helpful and kind!!
Very friendly and very clean storage area!
Jenny was great!!! Thank you for the help getting out first storage unit!
Thank you for the great customer service Jenny!
The staff here has been REALLY helpful! Pam and Crystal have been a huge help to me through finding the right unit. They’ve been responsive to any and all of my questions, courteous, and informative. I really appreciate all their help!
Pam, Janette, and the whole team has been a huge part for helping me with everything. I appreciate the customer service and all that they do. Very great job. 5/5 recommend!!! If I could give more stars, I would.
Pam was excellent patient and proficient thank you for all your all your help
Pam and Jennie were amazing and did a great job today and had excellent customer service skills and gave me the best price for a 5'x5' Storage Unit.
Crystal was a great help and she exuded great customer service
Great staff Jenny and Janette.
Very healthful professional.
Always willing to be there for you what a smile on their face.
I found public storage to be very professional and accommodating.The staff was especially helpful special mention to Janette.
Janette is great and helpful
Awesome and friendly staff. Clean facilities and very informative employees.
Janette is super nice , helpful and friendly
Great service! Thank you Jenny for all of the help!!
The Jennie/Jenny combo there is absolutely awesome! Great customer service!
Excellent Service
Easy to use 😎👍
JENNY AND CRYSTAL WERE PHENOMAL!! I’ve have never had customer service so spot on and amazing.
The employees here always go above and beyond to help me. Every time I've called them, Jannette and Jeremiah have made sure to always get things done.
Great units, customer service, and professionalism.
Great workers love the customer service crystal is amazing!! And Jenny as well vey kind and very generous
Crystal & jenny amazing aervice
Jennie and Janette were so helpful. They were also funny and made the process really simple. My husband and I booked a unit that day.
Love this lady. JENNIE THE BEST!! THANKS 4 THE HELP!
Great customer service! Very good experience. Highly recommend anyone to come here very helpful. Janette and Jennie were the best!
Jennie and Jannette they were very kind and professional and welcoming!!! I Recommend Public storage!!!
Jennie and Janette, very friendly and professional, me being disabled they made me feel very comfortable and gave me a chair to make me comfortable. Walk me through the process and explained everything to me.
Jennie and Janette, amazing service, very informational, the staff was very friendly, I would definitely recommend this place to all my friends,if I could give them a raise I would.
Very helpful lady at front desk would highly recommend as this was a very smooth transaction getting a storage and moving in. Prices are kinda high for area but can’t beat $1 Move in (plus 29$ fee)
Great job! Keep up the good customer service Jenny!
The Jennie’s are awesome! They are so helpful and make renting space super easy. I can’t say enough about how great this facility is. It’s clean and easy to access. Robert helped me countless times when I lost the key to my lock. Love this place!
Amazing service from the help of Jennie, she absolutely delivered!
Excellent customer service and great location, highly recommended
Crystal was helpful and knowledgeable I'm grateful for her experience in this tough Time for me.
Natasha and Jenny have excellent service come and visit them
Had a great experience with the lady's at the counter. Great service, great personalities and great over all experience.
Jenny was excellent!! Thank you for the help and I will definitely recommend this location!
Went in one evening and was helped by Demme . She was welcoming and friendly , great personality . The store was nicely clean and organized . And she assisted me in a timely manner
Quick and easy by Ms Jenny was outstanding service
Natasha made me feel comfortable and was very professional. This was my first time renting a unit and she explained everything clearly. Thank you so much!
Wow! What a great experience. Natasha and Jenny were fantastic. They both provided exceptional customer service and care. Move in was super easy, fast, and convenient.
Thank you for great servíce Jenny
Good customer service by jenny
Jenny the manager is super friendly and super helpful!!!!!! I love to talk to her and she always asks me how my day is going! Joe is super awesome too and he loves to talk to me about my hobbies we relate together! Great team! Also the price is super reasonable and you get the 1st month for 1 buck!
Crystal and Jenny very helpful
Crystal and Jenny were very helpful
Jenny is super helpful and I have nothing but good things to say about this place . Second time renting and it’s always been pleasant and fast . Thanks so much
Jenny was very helpful and went out of her way to make sure that I got the right storage and the closest one to move all the items I had definitely best customer service
Very Good customer service by Jenny! Everything here is great and Jenny speaks Spanish and that is very helpful! Excellent
Demme and Jenny really know how to take care of their customers! 10/10 recommend!!
Great customer service. Very good place. Jenny is very nice and very very helpful. Every place needs a person like her! Thank you!
Crystal has great customer service
Crystal was extremely helpful!
Joe from Public Storage was a huge help as well as super friendly. He is always well knowledgeable and what to help 10/10.
Great service! Very nice, Thank you Jenny!
Crystal was extremely helpful and courteous and professional 😄😄😄
Crystal and Jenny are helpful and nice. Property is clean
Thank you so very much SHANTE ♥️ YOU HAVE BEEN SO MUCH HELP .GREAT SALES AS WELL.AWSOME CUSTOMER SERVICE. Jenny and Crystal are always so helpful. All the people who work here are so helpful and friendly
Joe was amazing and quick with the services provided. He explained everything to me and answered all questions I have. Thanks Joe! Definitely recommend using this place for your storing needs.
Jenny is awesome. Wonderful customer service 😎
Demme was very enthusiastic and willing to work with any situation you may have
Chantil was so kind and helpful getting me into my storage unit today! Great vibes here and I love that I can access my space until 9!
Jenny and Crystal were super helpful and lovely to talk to! Rented a unit for my business
I am very happy with the help from the manager Jenny. Thank You!
Excellent customer service! Thank you Jenny and Demme !
Las instalaciones están limpias y nuevas la muchacha Jenny súper amable me ayudó facilitándome el proceso recomiendo esta localización
Victoria provides great service.
This place is the best and management and staff are wonderful they keep it safe clean and tend to your needs if you request them
Demme was awesome! She stopped what she was doing just to help me with my storage needs. She went above and beyond showing me several units because I couldn’t get the size right. She has a great personality and fantastic customer service. 10/10 recommend!
Excellent customer service! Thank you Jenny
They are very good company.
Jenny is very nice person to help out!
There isnt any better customer service! Thank you Jenny!!
Demme was awesome. She was very nice and helped my unloading easier.
I had so many questions. I was helped by Jenny. I thought my questions were ridiculous. But she assured me. She’s heard it all. So I felt like she was worth writing this. The storage space was clean and very well maintained. She was doing a perimeter check and my daughter and I walked with her. Asking all of me ridiculous questions and checking out the area as well. We enjoyed r time with her. And I would recommend checking this place out to anyone who needs a storage space. Ask for Jenny. She is the reason I would continue to use this storage facility. I had went to other places but I chose this location do to her. Jenny deserves a raise just because she was kind and courteous to me and my daughter.
Jenny gave great service!
This storage facility has everything on point. It’s always clean and the staff is super helpful and friendly especially Jenny. Jenny accommodates to everyone with a great attitude.this location has security app friendly and it’s cool inside with elevators
The lovely young woman at this establishment, “Jenny”, is as helpful as anyone I’ve ever dealt with in the service industry. Went so above and beyond the call of duty to help us with our storage needs, it was absolutely unreal. The office was very busy yesterday, but this team worked together in a very impressive synergy to take care of everyone’s needs. I’m still just in awe of them when I woke up this morning. Even the manager, Dan, I believe was out walking the property and interacting with everyone it was top notch service in every way. Humble, intelligent human beings that were on their A game taking care of the consumers needs in such a manner that should be taken note of. I’ve worked in the service industry for 30 years all the way up to management and good people are hard to find and it can take years to build a cohesive team like this one. They should be recognized for their efficiency. If you want to see how a place of business should be run then head over to public storage on Broadway in lemon grove and they will be more than happy to show you how it should be done flawlessly! Good job you guys and thank you for all your help!
This place has great service! Would definitely rent a unit from this location again.
Great location would recommend
Rebecca & Jenny were super helpful today I was looking for a perfect storage and they were quick and easy reserving my spot.
I love the staff at this location. Chantil, Jenny! You rock! When I needed a storage space the $1.00 rental really helped me financially. This storage location is very clean and the staff is very polite and helpful plus professional. If I need to rent a space in the future this is my place! Amazing staff! I will miss you ladies!
Best place to store your belongings with great people you can trust.Specially Rebecka at the front desk she was a lot of help.Definitely highly recommended .
Jenny and Stephanie are the receptionist in this place, they’re are well trained to be nice with customers. They’re very nice, and made my day.
100% Jenny did a Great job!
Very good at explaining everything ! Thank you Jenny
I just need fo comment on the service i have received while being a customer. Jenny and chantil have been exemplary and the best! They have gone above and beyond of what would be expected of their duties. They made me feel like family! Solely because of their great customer service I will recommend them to anyone! Thank you!!
Jenny was very helpful and guided me through the whole process, got me singed in. Thank you for all of your help!!
This new location is on point with the air the elevator the app and the motion lights. Choosing the unit was easy fast and well explained by Stephanie. 5 stars to Stephanie .. you go girl
I needed a temp space for two months. The Lemon Grove location was perfect. The folks in the office were efficient from beginning to end. Always felt safe being there. The facility still seems new and is very clean overall.
Clean and stays open later than most storage. Chantilly is amazing!
Victoria provided great service.Thank you
This location was very clean and well kept. The 3 ladies ( Stephanie Shantel and Jeanie) were very helpful with answering all my questions and showing me to my unit I couldnt ask for better customer service. Love the app and that they took the time to show me how to navigate it to my my experience that much better. THESE LADIES DESERVE A RAISE 👏👏👏
The managers Stephanie and Jenny were amazing they had a great attitude and explained everything and answered all the questions I had I would definitely recommend this place to family
I needed a storage unit immediately and I called them and they were extremely accommodating. They were extremely pleasant and helpful. The process was very easy. I’m so grateful for their help.
This location is superb. Very well kept, organized, and clean. Rob went above and beyond to make sure all my questions were answered and delivered exceptional customer service. I come from a background of working in customer service and this company is very lucky to have someone like Rob. Also, thank you to Chantel for keeping the energy fun and showing us how to navigate around the property. I feel very confident with how secure the site is. Public Storage will always have my business.
Yes crystal is a worker help me a lot
Crystal and shantel are awesome and help me out with my storage needs
Crystal and Chantel were amazingly helpful and had us laughing while there! Love their great customer service in this new location.
Crystal gave us good service. 5 stars.
They were Jenny ant the front desk is a lifesaver I really appreciate her help and love public storage!!!
Crystal was awesome! She gave us options and lots of information so we could make the to right choice❣️The facility is new and very nice. The Customer Service was is even better❣️🙌👊💥🤗
Natasha was excellent she took every dollar i had but it was worth it for this beautiful new property. Thanks a million.