DO NOT RENT FROM HERE!!!! THIS PLACE HAS THE MOST MESSED UP BILLING SYSTEM AND WILL FEE U TO DEATH!!!!! I WILL BE CLOSING OUT MY ACCT MOST LIKELY BECAUSE THE FEES DON'T STOP!!!!!! IN THIS ECONOMY WHO CAN AFFORD THIS? NOT MANY! UNLESS YOU WANNA BE RIPPED OFF AND NOT BE TOLD UP FRONT ABOUT EXTRA FEES LIEN FEES LATE FEES MORE FEES AND MORE FEES DO NOT RENT HERE!!!!!!!
My storage was broken into sometime around 10/22/24 and there was a bunch of random stuff stolen. A week after I found out about the break in, my storage rent was raised. I paid the balance due for November on 11/6/24. I put in my notice that I was going to be moving my things out of the storage unit and received a call on 10/30/24 from Public Storage to ask me why I was moving out. I mean, obviously it’s because my belongings weren’t secure and they raised my rent.
I was completely moved out on 11/29/24. Today I received an email stating that I have a past due balance of $286 because I moved out on 12/9/24 and that’s simply not true. If that’s when they realized I was out, that’s not my issue. It just shows that they don’t do the rounds to check the premises every often because when I moved everything, I took my lock with me like the website said to do. I was out when I said and will not be paying.
Pam at the public storage is an amazing employee. She always goes above and beyond to make sure she give the best customer service and take the time to break down and questions or concerns I have. She never waivers. She deserves a raise and promotion! We love her
Pam and Jeannette were awesome. It’s a difficult time and they put me at ease. Also I like all the fact you need your code to get anywhere !!!! Keep up the great job ladies!
Janette was so helpful! My experience was so great. I have never had to use a storage unit before, but she made it so simple. Really great customer service and highly recommend this storage unit. They have climate control! A must.
My experience was excellent Janette and Pam are the best ! They went above and beyond for me and handled me with care ! Thank you .
Janette and Pam were AWESOME dream team right there ! I swear every time I’ve called or come in they are so sweet and helpful ! I actually don’t want to be bothered with my storage but I truly love coming by just because of them ! The place is sooo clean and their customer service is so personal and welcoming ! Thank you ladies for everything and treating us so well!
For the last couple of months access has not been working in the app, so I had to visit the from desk to get the code to be manually entered. Today, I moved out. The "blonde" young man at the desk was unable to provide me with any proof that I had moved out. He said, "I would have to wait to receive an email confirmation from the woman that inspects the units." That is totally unacceptable, I told him. I asked him why he was unable to do the inspection himself. He said, "He doesn't do that, and I would just have to wait."
I would like to say thank you to Jannete. She provided great service,came in down and left with a smile. Everyone needs an employee like her.
Pam is great, and they keep the facility clean. They can’t control it all, and they do a great job. Again, Pam is awesome.
I just got a storage unit here same day for the 1$ first month deal. I spoke with Janette and she was super nice and helpful. I would recommend to anyone
Crystal and Pam we're very helpful and answered all my questions.
Sheila is a ROCKSTAR! So helpful and kind!!
Very friendly and very clean storage area!
Jenny was great!!! Thank you for the help getting out first storage unit!
Thank you for the great customer service Jenny!
The staff here has been REALLY helpful! Pam and Crystal have been a huge help to me through finding the right unit. They’ve been responsive to any and all of my questions, courteous, and informative. I really appreciate all their help!
Pam, Janette, and the whole team has been a huge part for helping me with everything. I appreciate the customer service and all that they do. Very great job. 5/5 recommend!!! If I could give more stars, I would.
Pam was excellent patient and proficient thank you for all your all your help
Pam and Jennie were amazing and did a great job today and had excellent customer service skills and gave me the best price for a 5'x5' Storage Unit.
Crystal was a great help and she exuded great customer service
I really love this location and how clean it always is, but don't fall for their "specials". Your rent will only keep increasing in time.
Great staff Jenny and Janette.
Very healthful professional.
Always willing to be there for you what a smile on their face.
I found public storage to be very professional and accommodating.The staff was especially helpful special mention to Janette.
Janette is great and helpful
Awesome and friendly staff. Clean facilities and very informative employees.
Janette is super nice , helpful and friendly
Great service! Thank you Jenny for all of the help!!
The Jennie/Jenny combo there is absolutely awesome! Great customer service!
Excellent Service
Easy to use 😎👍
JENNY AND CRYSTAL WERE PHENOMAL!! I’ve have never had customer service so spot on and amazing.
The employees here always go above and beyond to help me. Every time I've called them, Jannette and Jeremiah have made sure to always get things done.
Great units, customer service, and professionalism.
Great workers love the customer service crystal is amazing!! And Jenny as well vey kind and very generous
Crystal & jenny amazing aervice
Jennie and Janette were so helpful. They were also funny and made the process really simple. My husband and I booked a unit that day.
Love this lady. JENNIE THE BEST!! THANKS 4 THE HELP!
Great customer service! Very good experience. Highly recommend anyone to come here very helpful. Janette and Jennie were the best!
Jennie and Jannette they were very kind and professional and welcoming!!! I Recommend Public storage!!!
Jennie and Janette, very friendly and professional, me being disabled they made me feel very comfortable and gave me a chair to make me comfortable. Walk me through the process and explained everything to me.
Jennie and Janette, amazing service, very informational, the staff was very friendly, I would definitely recommend this place to all my friends,if I could give them a raise I would.
Very helpful lady at front desk would highly recommend as this was a very smooth transaction getting a storage and moving in. Prices are kinda high for area but can’t beat $1 Move in (plus 29$ fee)
Great job! Keep up the good customer service Jenny!
The Jennie’s are awesome! They are so helpful and make renting space super easy. I can’t say enough about how great this facility is. It’s clean and easy to access. Robert helped me countless times when I lost the key to my lock. Love this place!
Amazing service from the help of Jennie, she absolutely delivered!
Excellent customer service and great location, highly recommended
Crystal was helpful and knowledgeable I'm grateful for her experience in this tough Time for me.
Natasha and Jenny have excellent service come and visit them
Had a great experience with the lady's at the counter. Great service, great personalities and great over all experience.
Jenny was excellent!! Thank you for the help and I will definitely recommend this location!
Went in one evening and was helped by Demme . She was welcoming and friendly , great personality . The store was nicely clean and organized . And she assisted me in a timely manner
Quick and easy by Ms Jenny was outstanding service
Natasha made me feel comfortable and was very professional. This was my first time renting a unit and she explained everything clearly. Thank you so much!
Wow! What a great experience. Natasha and Jenny were fantastic. They both provided exceptional customer service and care. Move in was super easy, fast, and convenient.
Thank you for great servíce Jenny
Good customer service by jenny
Jenny the manager is super friendly and super helpful!!!!!! I love to talk to her and she always asks me how my day is going! Joe is super awesome too and he loves to talk to me about my hobbies we relate together! Great team! Also the price is super reasonable and you get the 1st month for 1 buck!
Crystal and Jenny very helpful
Multiple people reported missing items, 'cameras will be checked' is the common response. There's even 'a detective on the case', yet stuff continues to go missing. We had issues opening our lock, workers had to cut the lock and had to check the items ourselves, everything was a mess. Nobody working here let us know anything. Would never recommend. 10/30/23
Crystal and Jenny were very helpful
Jenny is super helpful and I have nothing but good things to say about this place . Second time renting and it’s always been pleasant and fast . Thanks so much
Really not sure how the staff is getting such great reviews. Spoke with 4 other customers on site who were waiting for staff to make an appearance.. hours later and still no one there. Apparently “lunch” is 2+ hours long.
Jenny was very helpful and went out of her way to make sure that I got the right storage and the closest one to move all the items I had definitely best customer service
Very Good customer service by Jenny! Everything here is great and Jenny speaks Spanish and that is very helpful! Excellent
Demme and Jenny really know how to take care of their customers! 10/10 recommend!!
Great customer service. Very good place. Jenny is very nice and very very helpful. Every place needs a person like her! Thank you!
Crystal has great customer service
Crystal was extremely helpful!
Joe from Public Storage was a huge help as well as super friendly. He is always well knowledgeable and what to help 10/10.
Great service! Very nice, Thank you Jenny!
Crystal was extremely helpful and courteous and professional 😄😄😄
Crystal and Jenny are helpful and nice. Property is clean
Thank you so very much SHANTE ♥️ YOU HAVE BEEN SO MUCH HELP .GREAT SALES AS WELL.AWSOME CUSTOMER SERVICE. Jenny and Crystal are always so helpful. All the people who work here are so helpful and friendly
Joe was amazing and quick with the services provided. He explained everything to me and answered all questions I have. Thanks Joe! Definitely recommend using this place for your storing needs.
Jenny is awesome. Wonderful customer service 😎
Demme was very enthusiastic and willing to work with any situation you may have
Chantil was so kind and helpful getting me into my storage unit today! Great vibes here and I love that I can access my space until 9!
Jenny and Crystal were super helpful and lovely to talk to! Rented a unit for my business
I am very happy with the help from the manager Jenny. Thank You!
Excellent customer service! Thank you Jenny and Demme !
Las instalaciones están limpias y nuevas la muchacha Jenny súper amable me ayudó facilitándome el proceso recomiendo esta localización
Victoria provides great service.
This place is the best and management and staff are wonderful they keep it safe clean and tend to your needs if you request them
Demme was awesome! She stopped what she was doing just to help me with my storage needs. She went above and beyond showing me several units because I couldn’t get the size right. She has a great personality and fantastic customer service. 10/10 recommend!
Excellent customer service! Thank you Jenny
They are very good company.
Jenny is very nice person to help out!
There isnt any better customer service! Thank you Jenny!!
Demme was awesome. She was very nice and helped my unloading easier.
I had so many questions. I was helped by Jenny. I thought my questions were ridiculous. But she assured me. She’s heard it all. So I felt like she was worth writing this. The storage space was clean and very well maintained. She was doing a perimeter check and my daughter and I walked with her. Asking all of me ridiculous questions and checking out the area as well. We enjoyed r time with her. And I would recommend checking this place out to anyone who needs a storage space. Ask for Jenny. She is the reason I would continue to use this storage facility. I had went to other places but I chose this location do to her. Jenny deserves a raise just because she was kind and courteous to me and my daughter.
Jenny gave great service!
This storage facility has everything on point. It’s always clean and the staff is super helpful and friendly especially Jenny. Jenny accommodates to everyone with a great attitude.this location has security app friendly and it’s cool inside with elevators
The lovely young woman at this establishment, “Jenny”, is as helpful as anyone I’ve ever dealt with in the service industry. Went so above and beyond the call of duty to help us with our storage needs, it was absolutely unreal. The office was very busy yesterday, but this team worked together in a very impressive synergy to take care of everyone’s needs. I’m still just in awe of them when I woke up this morning. Even the manager, Dan, I believe was out walking the property and interacting with everyone it was top notch service in every way. Humble, intelligent human beings that were on their A game taking care of the consumers needs in such a manner that should be taken note of. I’ve worked in the service industry for 30 years all the way up to management and good people are hard to find and it can take years to build a cohesive team like this one. They should be recognized for their efficiency. If you want to see how a place of business should be run then head over to public storage on Broadway in lemon grove and they will be more than happy to show you how it should be done flawlessly! Good job you guys and thank you for all your help!
This place has great service! Would definitely rent a unit from this location again.
Great location would recommend
Rebecca & Jenny were super helpful today I was looking for a perfect storage and they were quick and easy reserving my spot.
I love the staff at this location. Chantil, Jenny! You rock! When I needed a storage space the $1.00 rental really helped me financially. This storage location is very clean and the staff is very polite and helpful plus professional. If I need to rent a space in the future this is my place! Amazing staff! I will miss you ladies!
Best place to store your belongings with great people you can trust.Specially Rebecka at the front desk she was a lot of help.Definitely highly recommended .
Jenny and Stephanie are the receptionist in this place, they’re are well trained to be nice with customers. They’re very nice, and made my day.
100% Jenny did a Great job!
Very good at explaining everything ! Thank you Jenny
I just need fo comment on the service i have received while being a customer. Jenny and chantil have been exemplary and the best! They have gone above and beyond of what would be expected of their duties. They made me feel like family! Solely because of their great customer service I will recommend them to anyone! Thank you!!
Jenny was very helpful and guided me through the whole process, got me singed in. Thank you for all of your help!!
This new location is on point with the air the elevator the app and the motion lights. Choosing the unit was easy fast and well explained by Stephanie. 5 stars to Stephanie .. you go girl
I needed a temp space for two months. The Lemon Grove location was perfect. The folks in the office were efficient from beginning to end. Always felt safe being there. The facility still seems new and is very clean overall.
Clean and stays open later than most storage. Chantilly is amazing!
Victoria provided great service.Thank you
This location was very clean and well kept. The 3 ladies ( Stephanie Shantel and Jeanie) were very helpful with answering all my questions and showing me to my unit I couldnt ask for better customer service. Love the app and that they took the time to show me how to navigate it to my my experience that much better. THESE LADIES DESERVE A RAISE 👏👏👏
The managers Stephanie and Jenny were amazing they had a great attitude and explained everything and answered all the questions I had I would definitely recommend this place to family
I needed a storage unit immediately and I called them and they were extremely accommodating. They were extremely pleasant and helpful. The process was very easy. I’m so grateful for their help.
I have a code and access kind of stupid for people who work late and can't access their stuff. What's the point of the code then, if at all just a nuecuence during open hours.
This location is superb. Very well kept, organized, and clean. Rob went above and beyond to make sure all my questions were answered and delivered exceptional customer service. I come from a background of working in customer service and this company is very lucky to have someone like Rob. Also, thank you to Chantel for keeping the energy fun and showing us how to navigate around the property. I feel very confident with how secure the site is. Public Storage will always have my business.
Yes crystal is a worker help me a lot
Crystal and shantel are awesome and help me out with my storage needs
Crystal and Chantel were amazingly helpful and had us laughing while there! Love their great customer service in this new location.
Crystal gave us good service. 5 stars.
They were Jenny ant the front desk is a lifesaver I really appreciate her help and love public storage!!!
Crystal was awesome! She gave us options and lots of information so we could make the to right choice❣️The facility is new and very nice. The Customer Service was is even better❣️🙌👊💥🤗
Natasha was excellent she took every dollar i had but it was worth it for this beautiful new property. Thanks a million.