Mario is wonderful to work with and been extremely helpful. Thank you for all of your help.
Mario was wonderful, helpful, knowledgeable. Made the process so easy.
Mario and Itzel were winderful!
Mario was so helpful and walked me through issues I was having the app. Mario is very friendly.
Mario was really helpful in the process to move in ! Thanks
one name, Mario. he's great, thank you
Mario was great, thank you
Steven is great! He’s professional, helpful and made the process easy and seamless
Mario really takes care of his customer. So nice and caring. Would recommend this location because of him. So patient
A nice variety and great service
Mario has made me feel much better about storing my stuff for the first time. Great communication and very nice person!
Mario is fantastic, thank you!
Mario was great, hes a doll and been so nice since day 1.
I’m in the middle of a move with a hard deadline and I’ve been dreading the storage part of it. That said public storage was a pleasant surprise! The space ended up being bigger than anticipated, the staff keeps it clean and maintained, and Mario is exceptionally helpful and pleasant. Considering how stressful moving can be I’d recommend this location for the peace of mind and good service.
It was a simple and easy process to access my storage unit and unload my belongings. I would highly recommend!!
Mario has been the best, hw is a solution solver. Always available when I need him. He really cares about the tenants and he personally shows it. We don't see that anymore.
I am a long time storage industry customer - the experience I have enjoyed at PS was extraordinary! This is largely due to Mario, who is the perfect blend of professionalism and kindness. He made the difference! Who leaves a hot, achy day at a storage facility happy? I did - each and every time because of Mario. He is a keeper!
Mario helped me set up app, game changer. Thank you again
Storage visits aren’t meant to be specifically fun, but I always enjoy interacting with the staff here. Mario is helpful with a smile and I appreciate it! Thanks guys.
Mario is super! Best storage manager ever. He’s Super Mario. Always so helpful!
Mario was great, always so helpful-love his customer service
Mario was super helpful, Thank u!
Mario is so helpful and nice! He does what he can to make sure you're taken care of and makes the experience much less stressful. Thank you!
Thank You Antoinette for helping with my account. Your service was amazing.
Antionette really helped out my mom I appreciate her help and overall she is an amazing person and did an amazing job.
Mario, the attendant was super friendly and kind. He showed me to the building and storage unit I rented. Showed me how to lock and unlock using their lock system. My first time renting a storage unit was super easy with the help from Mario. Highly recommend.
I like this storage its clean and office People
They are very nice
This public storage it's the besth
Love the service very kind and helpful
Muy ágil el servicio y muy bien que atienden
Mario is amazing, think you for your patience.
Mario is absolutely the very best! Any questions were answered on the spot. 5 stars all the way!!
Mario was such a delight and answered all of questions! I came on my lunch break and was worried I would run out of time but I was able to secure a storage unit because of Mario’s efficiency!
I came to my unit and Steven helped me out with answering some questions. I recommend this place.
Mario went above and beyond, helped me with App. Very appreciative of his patience. Thank you
Mario and Steven are very good service. I hope the best for them. I completely moved out with great services
The facilities are amazing..I got my storage unit with Steven...He helped me all the way and made it super easy!!!!..thank you so much Steven!!!..highly recommended!!!!
Mario is awesome, I call him Super Mario
Great service friendly service and else is Great!
What a pleasant service Mr. Mario provided very knowledgeable
Very easy process. Mario helped me every step of the way!
Mario was great, thank you
Mario was a great help, been nice working w him.
My company, BETA Healthcare Group has a unit at 4820 San Fernando Road, and I am reaching out to commend Mario Moraila for his excellent customer service. He is friendly, professional, knowledgeable and kind. Mario always has the answer to my questions, and he does it with a smile. Thank you, Mario. If Public Storage has an incentive program, I would like to nominate you. Customer service is so important, and I am happy that Mario and Public Storage put the customer and their needs first.
OMG I just love this place. Mario is the best!!! So kind and professional and helpful. THANKS!!!
Had to stop by to close out my Public Storage and Steve the on-site manager was amazing. Great guy very helpful and made the transition amazingly easy if you go there. As for him makes things really easy, quick and fast!
Mario was extremely helpful and kind! Definitely recommend speaking to him if you want a smooth process with your reservation!!
Absolutely a nice and very helpful
Mario is always so nice, I appreciate your patience
Great experience! Steven was extremely helpful!!
Amazing storage, super helpful and kind staff. Easy booking and access through app. The whole process was simple and it was a great offer for a temporary rental.
Mario and Araceli are so helpful! Highly recommend!
Mario and Steven were very nice and super helpful! :)
This company doubled our rent in 9 months. Do not move your stuff in here. Find a Mom & Pop storage facility that’s not owned by real estate investors. The best thing I did was leave this facility.
Mario was fantastic and a huge help, Thank you for your patience and customer service.
Thank you Mario for your professional work
Mario was amazing! Helped me with everything!
Ilse and Mario you are great guys! Best price and helped me with rental step by step despite language barrier.
Steven took good care of me this morning. great customer service. he was able to get something done without kicking can down the road. will recommend to others. thanks Steven
Steven was amazing and very helpful. Go to this location!!!
I called in to request some assistance. My issue was resolved within minutes. Steven was very helpful. Thank you for your work.
We went to public storage and Mario was a great help with finding the best unit for a cheap price.
Mario was so helpful, he rocks!
Just closed my account with Steven’s wonderful help. From the start Steven was super nice, and over all an excellent commentator. I drove all the way from Utah to retrieve my stuff, called ahead and he explained the process well. And knowing how drained was, he helped me with some heavy items of mine. I am very appreciative of him! Thank you so much Steven!
Steven was super helpful, took the time to answer any question I had. Will definitely be rent again because of Steven! Thank you!
First time using a public storage unit and it was pretty simple. I secured the unit online, had some decent offers and coupons on certain units. Unfortunately first unit was too small but was easy to upgrade. Love the fact that they provide small carts when using the facility which made it super easy with the move.
Mario was a big help, thank you. Would recommend to friends and family.
Beware! Scammers. They give you an entry rate and then will DOUBLE the monthly cost. I haven’t even been in my unit for a year and the cost has increased twice! I’m storing the belongings of a family member who has passed away and these are incredibly predatory business practices. I’ll be reporting to the BBB.
Mario and Estella are AMAZING! So efficient and friendly :)
Steven is the best guy you want to meet over there super friendly and helpful on top of that the guy knows what’s he’s doing thank you Steve and glad doing business with you
Everyone! You must have Mario do all your booking for your storage needs. He is so personable, excellent smile, and is accommodating in helping you navigate everything to get into your storage unit. He is excellent and in customer serv8ce. A "shout-out" to Mario! He deserves a raise-in-pay today! A wonderful gentleman. Thank you, Mario, for all your help. You're the best! Thank you!
Арендовали склад, прекрасный персонал ! Отдельное спасибо Марио, все подробно рассказал и показал ! Очень довольны
Mario has been exceptional with helping me through the rental process and helping with the App. He made the process seamless. I will recommend him and your business to all of my colleagues . WELL DONE MARIO!!!
This place raises your rent without notice.
While I don’t find much excitement in having to get a storage unit, Steven at Public Storage was amazing to work with. He was kind, he listened, and was transparent when helping me find the best solution. Steven, you made the process a lot better and I appreciate it!
Who would’ve thought I would be so excited to get a storage unit!? Well, I am !!!
AND it would not have happened if it wasn’t for MARIO and his amazing high level Costumer Service! WOW
I found a spot online and made a reservation because it was a great price and then he called me in the Morn - and TOTALLY helped me make it happen today !!
I’m moving in 2 weeks and am a pro procrastinator, so for sure would have lost the deal & unit by then!!
I’m very thankful for MARIOS care, and how he treated me & my needs!
I’m now happier & less worried about my move & future! And as Bonus MARIO will be there full time! Thank you !!!
EH
I was so overwhelmed by the level of service I got from this public storage location. Specifically, Mario was a great listener , attentive, showed time and care into assisting me with my unit. A little kindness goes a long way!
Mario was of great assistance and very clear with telling us all that we needed to know.
We have received assistance from Mario a couple of times, recently, and He is a JOY to interact with!..
The Facility is Secured, Clean and easy IN n Out! (mmm Burgers) "_"
The only complaint, (aside from the EXORBITANT monthly charge), is that our LARGE Unit does not have a light inside...
-IN SUMMARY; based on all the positive reviews for Mario's People Skills and Competence. He can have a Stint in Upper Management!...(IF, He so desires that)...
Mario was a big help, appreciate you
Mario was a great and helpful
Mario was a big help with app, thank you
Ilse has been very helpful and accommodating since I am not very tech savvy. She helped me update my reservation to fit my schedule while I came in the office. She helped me chose future move in date for my rental.
First time renting a storage unit. Brianna? Don't blame me if I misspelled name. Blame auto correct. Anyway, Brianna made my experience wonderful. If I had the option of eating a juicy steak with a glass of red wine or reliving my experience signing up with Brianna, I'd hang with her.
Mario has been really helpful and helped me secured a good deal. Very satisfied experience, would recommend to my friends.
Mario was a big help, thanks for help w app
Easy, helpful and clear! Thanks Mario!
Mario was a big help with the app
Mario is wonderful and so helpful
Mario is very helpful , friendly and informative .. excellent quality service oriented… Mario is an asset to your company
Mateo was so great he helped me when I wanted to close my storage. He explained the process and was so patient and professional. I really appreciate the time he took to help me. I would definitely recommend renting a storage here. The customer service is great 👍 ask for Mateo.
Mario and Steven were great! Thank you
It’s was a excelente costumer service,Ilis was very professional and she answer all our questions.
This worker is very nice and respectful
Barbara was very friendly, courteous and professional.
Mario Mario Mario gets an A+++++ for supreme excellence in customer service provided to me for one year! So grateful for all of his help.
Mateo was very helpful. Pleasant experience.
Mario and Ilse were a big help! Thank you
Mario was super friendly and helpful! Thank You
Mario is always friendly and best employee. Highly recommend because of him. Leaving this again to show how awesome he is! If he doesn't get promoted I'm leaving.
Mario is a very great asset to your company. He is very helpful and accommodating. If I could give him more stars, I would! Great at multi-tasking, super friendly, and everyone loves him. He deserved a promotion!!
Mario was very helpful and the carts available made everything much easier. Made my day go by much quicker than expected. Highly recommend!
Thank you for helping me out Mateo! This property is always so clean keep up the good work
Mario was awesome---helped me with setting up my 2 accounts for storage and vehicle. Very friendly and efficient! Great customer service :)
Mario was so sweet and helpful, thank you for your excellent customer service.
Rosmeri, Dayanara and Mario were absolutely wonderful. Thank you for the excellent customer service.
I went recently to store some items and it was a very easy process. They have carts for you to use which was a big help. Thank you to Mario for helping me through the process. - Bob
Mario is very nice and helpful, would recommend this location because of him.
Dear Matteo, you are just so efficient and amazing!!! You have Exceptional skills!!!
I came to see you today, May 11. I look forward to seeing you soon! Public storage is so very fortunate to have you around!
I came to see Mateo today. He is just so amazing
! He is so smart, efficient, quick, and friendly! Thank you Mateo, keep the good work! You have outstanding customer skills!!!
Mario is an awesome delight!! So helpful and funny
Mario helped me w app, Thank you
Mario was very kind, super helpful and sweet. He was very patient with us with helping get access to the gate from our phone. He was just amazing and really nice!
Mario is always the best! So helpful and friendly and keeps the facility spotless!!!
Mario is very friendly and helpful. Thank you
Mario was absolutely exceptionally! He took the time to call me, schedule an appointment, show me my unit, walk me through the application process and how to set up my app portal! Without his expertise I would have been lost! Great employee! Thank you!
Mario was the biggest help! Thank you! Love the app
Mario was a big help! Thank you :)
I made an appointment at 5 to check sizing on the storage units. Lights where off and when I called all I kept on getting was transfered to answering machines. In the end I ended up getting a unit online that was too big because no one was able to help me in person.
Mateo and Mario are the greatest. Thank you for helping me get the app set up
Mario was so helpful. Very easy process :)
Mario was great!! Thank you!!
Mario was a big help, love the app! Thank you so much!
Mario is the best, so patient and helpful.
Mario’s a big help, always so friendly. Recommend this location.
Mario was a big help! Definitely recommend this location.
Mario was the most helpful person !
I love renting a unit here, everyone is so nice and my stuff feels safe. It is definitely a step up from my last rental, the units are very clean and spacious. The staff is so kind, Mario particularly was extremely helpful and friendly when I was moving my stuff in.
Mario is always very helpful and friendly. Best customer service.
Mario helped set me up with app, thank you so much for all of your help and patience.
Mario is always sonhelpfyl and patient.
They were terrific!! I had an issue with the lock I brought with me and Mario took extra time to help me make sure my unit was secure!!
Mario was a great help, so detailed, walked me through entire process. Love the app, thank you!
Mario and Ilse were a great help, Thank you
I am pleased with the unit I rent albeit this is an old location and a little run down.
Mario was so helpful with our questions. And was able to answer them right away.
Mario was super helpful and is so charismatic. Thank you so much for your help today. So lovely
Mario is always so kind and helpful. We appreciate your customer service.
Great Customer Service by Mario he was so helpful and accommodating to our requests to transfer to bigger unit. Thank you Mario!
I got there at 5:55pm which is 5 min before they closed.
The girl went out of her way to rent me a 5x10 special which was bigger than what I needed. She was polite, and professional even thou she stayed almost 20 mn late.
She also walked me to the gate to show me how to get in, then she walked me to the building, up 3 floors to my locker and opened it for me.
I would recommend this location to be a preferred choice for storage.
Thank you for going the extra mile.
Emily in Public Storage the one in Glendale on San Fernando road was absolutely helpful and she had a high volume customer service. I will most definitely come and see her again or send my people for additional customer information or to rent any additional space
Mateo and Mario were the best! They were always so helpful and I really appreciate their amazing service. Thank you so much
Thank you for amazing service! Mario I’d the best here! So smart, kind and positive! Made my day. Thank you a lot. Eva
Mario is the best, great customer service.
I know I’ve mentioned it before but coming here is a relaxed experience. I’ve worked with other storage facilities before and it was either ordinary or poor quality. But every time I come to my storage Mario always makes the experience welcoming and fun. He seems to remember me every time I come and im sure he does the same for other customers. It really helps having a friendly and knowledgeable worker. The facility is always well maintained and a breeze to go in and out of. I highly recommend this location.
Great service, communication, and convenience ! Mario was very helpful!
Mario was so sweet and helpful! I loved how friendly he was and he really took care of us! Definitely made a good choice renting from this location. I know I will be taken care of well here with Mario and his partners in crime :)
Unable to use website to pay bill, called several times to contact someone. Never returned calls.
Mario Moraila was very accommodating in commencing the storage process and the subsequent conclusion of my storage facility.
Mario is very helpful , friendly and professional. He made me feel comfortable through the whole process of renting a space . He made the process very easy . Thank you!
Mario was so friendly and helpful.
Mario is super resourceful!!
Recent trip to the storage. Guy who works here, Mario, very professional guy. Check it out if in the area.
Happy with the service I’ve received from Mario. He has always helped me out so much and I appreaciate him so much!
Mario and the rest of the staff are awesome. Real, REAL customer service is what you will get in this location. Mario and the staff are courteous and respectful which what customer service is all about. FIVE STARS and MORE!⭐️⭐️⭐️⭐️⭐️
Mario is the best one. Really on it and super organized and honest with everything and gives you tips on how to organize the storage to maximize the storage. Keep it up.
the service was very good by the team
Moving and storing your life away can be very taxing emotionally and physically. I walked in completely unfamiliar with the process of storing my personal and valuable belongings. Mario’s calm and friendly demeanor was such a blessing during this time. He stayed persistent with his kindness, guidance, smile and patience all throughout my unpleasant attitude. I walked away comforted and informed. Mario is a true example of superb customer service.
Mateo y Mario are the Best. Thanks for the help guys !!
Mario was very helpful, thank you
Mario provided fantastic service during the exit process.
Mario has helped me on several occasions since getting a unit here. He is always very professional, and an absolute pleasure to work with. I couldn’t recommend this place any higher. Mario is a valuable asset to Public Storage!
Recently needed help with a lost key & new lock.
Excellent help from Mario solving this problem,
he was extremely helpful and responsive,
really good people skills 🙂 I've had a unit here
for many years, it's well maintained and safe.
I recommend this facility without reservation.
Mario and team super helpful
Beware of lack of security. We had our trailer stolen right under their nose, someone ran into the front of it and two weeks ago went to put on current dmv tags only to find the door lock had been broken and someone was either sleeping in it or was trying to steal something. Luckily we do not keep anything in it. And now I got notice they are increasing rent by
40 percent. Anyone know of a good safe Rv storage??
Their contactless entry makes everything so much easier and you want that and a clean facility when it comes to storage - especially now. When we did have to speak with someone, Mario was friendly and professional. A great overall experience.
Mario is the best! He is always so friendly and helpful. The grounds are super clean and you feel safe when you’re there. Can’t recommend this place enough for storage needs.
Mario provided excellent customer service, very helpful and attentive.
Got in and out quickly. Mario was helpful. And they have carts you can use which is great!
Is it me or is it obvious to you all this wonderful rewews seam to be read from script?
Cuz when I was there it wasn't like that they ruined my credit for less than 50$ becuz they said I left trash behind wich I didn't
I won't recommend this place to my worst anamy
Today, January, 04, 2022, I had a very positive experience, I made a call to my local Public Storage, location 4820 San Fernando Road. It was important that I discuss an important issue. I left a short message and received a quick callback from, Mario, M. and based on the message that I left Mario, M., had already solved my problem...It was that easy. When he called me back, he was super sweet, yet, so professional. I was prepared to give a detailed argument regarding my concern, but, Mario, M., took the wind out of my sails, when he responded with a very fair resolution for me. Mario, M., allowed me to have a more positive view of Public Storage, that they really care about their customers. I know that Mario, M., cares about the customer and I feel very happy about the entire company and my experience with Mario, M.
Many thanks
Nick the Manager is always helpful and informative. He makes having storage here a pleasant experience. Thank you Nick for providing excellent customer service!