I would have to say I’d recommend this storage to anyone who’s looking for space. So far I’ve had excellent customer service. I needed some help and Jim took care of it quickly and swiftly. It shows they really care and take pride in their customers.
Jim is great his car rocks totally helpful man thank you guys. I really appreciate him taking care of me when I didn’t have a lock in my storage. He looked out for me and that’s above me on. He’s a good guy.
Great help with my new unit and answering questions. Very friendly and professional.
Jim was great! Answered all my questions and my Mothers "mom questions" hahahha
Jim was amazing ! Super helpful!
Showed me various units. He even checked my current one to make sure my belongings would truly fit & helped me make an informed decision! Thanks again, Jim !!
Move in went smoothly management were very helpful
I be in this location in Burien.
The person there he’s name is Tim he helping me with my problem and he is really good person and amazing costumer service
Property Manager Jim was very helpful!
Pleasant spot to keep my stuff. Great service
I needed storage due to selling my home. Public Storage at 15400 1st Ave S, in Burien, made it so easy for me. The team there is amazing, professional, and customer service driven. Out of all the choices in the area, I highly recommend this location!
Rainy was great, helped my partner with their needs, and walked us through the process seamlessly. Will recommend to friends and family because it's a much easier process than we thought it would be. Thank you!
Like your rent being increased by 30% with NO NOTICE after 3 months? This is the place for you!
Received zero notice and noticed that my card was being charged an extra $50 per month. Inquired about what was going on. Contract that I signed indicated that the company would need to provide 30 days notice before increasing rent. Never received notice. Company retroactively credited my account for their questionable behavior.
But hey the rent still went up $50 after three months! So, if you like steep price increases after investing a lot of time moving into a self storage unit, then look no further than here!
Great experience working with Rainy, she walked me through all of my options and helped me make a great decision!
Despite the fact that when I signed up they told me price was l was locked in at $167 for a 10'x15'... It has steadily gone up since last year w no warning to NOW in June I'll be paying $209! I don't have insurance like they told me I would there, incl in the price. The unit door is janky and bent, told them 2x about it, no fix. I have injuries, can't open, so there is sits. At first the hours were until SIX PM! Now they're till 9... THAT better not change. I would LOVE to recommend this page but I can't. Last time I stored w them, they charged my twice and I had to get all my stuff out and BACK into my old apt before they did anything else.
Forced to move (oh see my review on the Alcove at Seahurst soon!!)
This rent raise is nothing new, I supposed in 15yrs they'd tightened up, but no. If you can, find another company. :/
This facility does not answer their phones, and they are very unethical. We have been customers there for almost a year and they have jacked the prices up twice. There are much better - and much cleaner - nearby storage facilities.
I thought this facility was great, but they changed my monthly payment from $220 to $304. I called them about it and selected the option to speak with my property manager. A woman answered and after I explained the problem, she said “I’ve never seen this before, and I have no idea why this happened. Usually, we do half-off promotions, and then the monthly payment goes back to what we originally charge.” I told her I had been there for at least 8 or 9 months. She then said that this did not seem to be the issue because those promotions are usually only for the first month. She said again, “I’ve never seen this before. I’ll make sure someone reaches out to you.”
Well, nobody has reached out to me, and the payment is still showing that I owe $304. Nobody ever explained what the payment increase was for. I have never had a late payment or any problems with this facility, but I will say it is almost impossible to get in contact with someone, especially when you need to speak with them about a payment that should not be there.
There are other places that are much cheaper for the same-sized units, located in much better areas, and have much better communication. At other facilities, you can usually get an answer to your problem much quicker instead of being left waiting with no explanation. If you want a facility that is reliable, communicates well, and has fair prices, I would look elsewhere.
infested with rats, insurance means nothing to them it’s just a extra bill. Be careful leaving your belongings here.
Mrs. Shirley was incredibly helpful throughout the entire process of selling me a storage unit to keep all my belongings safe and organized. From the moment I walked in, she was friendly, patient, and genuinely attentive to my needs. She took the time to explain the different unit sizes, pricing options, and security features, making sure I felt confident in my choice. Her professionalism and willingness to answer all my questions made what could have been a stressful experience feel easy and straightforward. Thanks to Mrs. Shirley, I was able to find the perfect storage solution without any hassle.
Es todo muy rápido accesible todo se hace en línea. El local muy seguro excelente. Lo recomiendo.
I went there and I was lost. I didnt know where I was going or what storage I had. But I am very thankful for the workers there. Mrs. Shirley was very kind and very helpful! I dont know what i would've done without her!
My storage unit (#A124) at this location was broken into, and I was never properly informed. I was told the door had only been “tampered with,” and reassured multiple times over the phone that the unit was secure and the lock unchanged. In reality, the unit had been found wide open and clearly gone through.
Because of this misinformation, I didn’t check my unit for over two months (I was traveling). When I finally returned (March 26), I discovered the damage and loss. By then, it was too late to act—police confirmed there was no chance of recovering anything given the delay. My belongings were also exposed to humidity for months, causing additional damage that could have been avoided if I had simply been told the truth.
To make things worse, a lock was placed on the unit after the break-in without my knowledge or consent. Staff could not explain where it came from and even suggested it might be mine, which is simply not true. This raises serious concerns about how this situation was handled internally.
When I spoke with the on-site manager, Shirley, I was told that something like this had not happened in seven years—yet a quick look at reviews suggests otherwise. No immediate police report was filed by staff, no meaningful investigation appears to have taken place, and when I asked for answers, the response was defensive and unhelpful.
Even more concerning, we identified that there is a person apparently living inside one of the storage units on the property. This is clearly against company policy and raises major concerns about the lack of security and oversight at this facility. It is hard to trust a business with your belongings when basic rules are not being enforced.
Overall, this experience reflects a complete failure in communication, security, and accountability. For a large national company, this level of negligence and lack of professionalism is unacceptable. I would strongly caution anyone considering storing their belongings here.
These guys are awesome!! The previous management was horrible. The new team is amazing!! They are so on top of everything. They take care of problems before they happen. They go way out of their way to make sure I'm getting the best service and lowest rates. Let's face it, I've never expected much from the staff at a storage unit. These guys really look out for their facility, security and keeping my possessions safe.
I recommend this place. Shirley was an amazing help today.
Shirley helped an old guy out. Very professional and every time I am here to check on my unit property clean and She is always greeting you. She is made to go far in this company if you ask me.
Ms. Shirley is so helpful. Always professional, promptly responsive, knowledgeable and always demonstrates genuine care for her customers. 10/10
I was working with Shirley today and she was a big help. Thank you and your property looks good
Shirley help me with my unit. Very friendly and property is very clean. Thank you
Thank you Shirley for your help today. Great service and she was very helpful.
The new manager is great there is a person who u can talk to and is there unlike the prior one thank u she is great
Was ok, the unit was good
Easy access and accommodating
Great deals incredibly clean and friendly service.
I would forsure recommend this location. The lady who helped me was the best her name is Shirley. She listened to everything I had to say and was able to recommend the perfect fit for me 100% recommend her as well thank you!
Robin was amazing, she provided great customer service. She was very knowledgeable and answered all my questions. I had to get my reservation transferred to another location due to hours of operation. But overall satisfied with my whole experience.
Shirley was so amazing and helped our wonderfully by helping me get my unit and making sure I was all set and comfortable one of the best people ive ever been served by
Robin was terrific! She helped me so much to figure out your gate access system and I really appreciated it.
Very nice person she helped me find the right unit I needed.
I love the burien location because Shirley is always so helpful and knowledgeable with any issue we throw her way! THANK YOU SHIRLEY!! Me and my family are thankful for your help!!
Robin was awesome, great customer service!
Robin was great and very helpful.
It was a great experience working with SHIRLEY. She is an excellent employee and my job with helping me get into my storage unit.
Robin is great ! She has the best customer service skills. Made the rental proceed easy and she was very helpful
Muy buen servicio muy buena atencion megusto y ledoy 5 estrallas y que Dios la vendiga rebeka junto a toda su familia
Awesome Help Will Continue Renting From Robin
robins been the best! she helped me navigate this all and was so kind and patient throughout, i really appreciated it! stellar service here with Robin! :)
I am counting the days to get my stuff out of here.
Unaffordable. Rent has gone up like 3x for me in less than 1 year. (it does mention that I guess in the fine print) but it's just crazy! Especially if you don't have after hours access. Your better off going to life storage at least you can go after 5pm.
After having a bad experience, customer service was kind and professional and has offered compensation to cover any issue.
Never answer phone calls and never in the office
Pleasantly surprised with the customer service, mainly Justin.. They addressed my concerns almost immediately as to ensure my rental experience would be a positive one. The only thing I might suggest is making sure the hours that you can gain entrance work for you as this location tends to close earlier than other ones. Also, it is nice that they will provide a lock for you as well.
Robin is amazing! When we decided to reduce our unit from 10x20 I went on line and reserved a 10x10. Immediately we were contacted by Robin to complete our new contract. She called and followed up with a text with what exactly we needed to do. When we got there the next day she was there to greet us and then checked on us as we moved our stuff. She took care of closing out our old unit immediately and then helped us leave (because the gate wouldn’t open since our new contract negated the code). We’ve been using this location for the past 5 years and have been happy with their customer service. Thanks again Robin for your excellent help!!!
Vansen was absolutely wonderful. He went out of his way to help me with my rental. And was courteous and kind.
Katy is awesome to work with....have had great customer service from her. Go PS!!
So weird. I called all day, multiple times and no answer. I left a message. Someone from some other public storage called me back. I said I'd just go there and try to get help. He said, he'd call them and let them know in Burien. I show up and there's and extremely steep hill. No parking for customers. I park on the side of the building, walk up to the door an no one is present. I give up. This place doesn't seem open for business. Really frustrating.
Katie has been the greatest person to work with. Very helpful in the rental process of my storage unit.
The property is clean and Katie at the office is always very friendly. She helped my mom find a storage that worked in her budget and gave great advise to fit our stuff in a smaller unit then we thought we needed and she was right, thank you Katie!
Katie is awesome! She is super helpful very kind and always has a welcoming vibe!
Katie, you are absolutely fabulous!!!! We've enjoyed the relationship these past few years, and thank you for cleaning our unit!!!! That was such a godsend!!!!!!
Enjoy everything but the closing time 6pm is not OK most people get off work late and just can't make it. This is the reason I am moving.
Katie was incredibly helpful to work with. Ome of my locks keys broke while in the lock, and she fished out the broken section so we could get into our locker without a locksmith! She was always very courteous and helpful to work with :)
Katie has gone over and beyond to assist and make this process as hassle free. Moving sucks!! She has been patient and reassuring, Thanks Ms.Awesome!
Manager was very helpful!
Katie at the front desk was very kind and helpful. Thank you
Second time at this location. Same person very friendly and polite.
Thank you
Great experience all customer service over the phone and Katie the manager where very friendly and helpful I am very pleased
Nice and clean storage we love it ty
It’s like, an option I guess if you’re really in a pinch. Wouldn’t recommend this location not sure about other public storage locations 🤷♀️
Great personality, great customer service, extremely helpful thanks Katie,
It's located on a hill and there is no parking. It was a little bit challenging to drive in, but it was the cheapest storage facility I could find. It worked fine.
The place has ample storage units, is well maintained and orderly. Very busy on a Sunday afternoon but has funky hours - and the layout is such that if you use a U haul sized truck, it can block ones ability to leave causing people to back up to find another way out.
The leady the one she worked on Thursday 10/26/2023 She did everything she could to solve my problem and finally solved it. She is above and beyond.
Thank you for everything!
Katie and the team are extremely helpful and you can count on them when help is needed. Highly recommend!!
If I could leave 0 stars to put a review I would. Our unit was broken into a year ago and then as we went to move our stuff out of the unit my husband notice that ALLL of our belongings were damaged. Rats gotten into our unit that was inside and destroyed everything! We now have to get all new belongings for oyr new place, nothing was salvageable! We got a 3 pictures that was it! After paying high rental fees and insurance we were only offered $250 with a $100 deductible. None of our stuff was saved. What's the use of paying insurance if that's all you'll get back? Beware of rats at this location.
Not sure if I’m going to book storage unit yet just getting an idea but Jackie was very polite and informative. She showed me a unit and have me reserved to a date I chose. There was a special discount and it is locked in a few days out to give me time to get organized and see if it is needed. Thank you so much!!!
Katie property manager was awesome, the rental process was easy, she gave all the information necessary
Katie is amazingly nice and was great at explaining how to get things set up!
Jackie was amazing! So kind, helpful, and patient with me. Her friendliness made my day!
Awesome staff. Katie has been absolutely phenomenal and I have always received top notch services.
Gracias a Cristal por su servicio muy hamable para hablar y esplicar los de talles
Katie was very helpful and polite with my family, excellent service and very clear information I fully recommend to storage in this location very secure!
Odd pricing, steep driveway in
Paying $300 a month to be able to access my stuff from 9:30am-5:30pm… What a joke
Katie was soo helpful best person in Public Storage system I’ve ever worked with
Katie was so great and helpful and very nice, I recommend this place!
The 10*10*10 storage unit fit pretty much everything we had in a 2 bd apartment while we waited to move. They also saved me when I did not put the lock back on properly, so they monitor the premesis well. Also, S/O to Katie who is an awesome manager at this location and was always ready to help me out!
Poor customer service. Made 3 trips diffrent days to pay my storage unit and nobody was in the office,every trip I waited over 30 min in my car to see if someone would show up without luck, a few days later they call saying I was late on my payment I told them I had gone 3 times and couldn't find anyone to pay but I could pay over the phone if they wanted to
Well they don't take phone payments and it took me 2 more trips to finally find the office open.
Mohamed gave us great service and helped us out! Thank you so much
I came in with a problem this morning and Mr. Mohamed was
kind enough and very professional to alleviate my problem. Give this man a raise!!!!
I rent from this location .Mohomad was very nice, and friendly . He done everything very fast. Thank you.
Katie was my contact person here and she knocked it out of the Park with her friendly attitude and great customer service. I was initially reluctant to go through the process but Katie was terrific and sealed the deal...!!!!
Muhhamed has helped me with my rent increase. I’m grateful for him.
I dont expect a lot from a storage facility that has been running or longer than many grandparents have lived, but their “open” hours to access storage are atrocious! I clearly didn’t realize that their 9-5 office hours are also the hours you have to access your storage unit. Seriously, does nobody else need to access units after work on weekdays sometimes? Or god forbid you maybe need to spend an entire day moving in/out… I’ve showed up 30min early to staff present, but gates non functional and 5min late.
Just make the access hours like 8 to 9 or 8 to 8. it’s automated, nobody needs to be here!
I loved this place the workers are very helpful and very respectful I was very confused and now I’m not confused anymore they’ve helped me so much and I love this and it really helps with things that u want to keep in storage my house is now very clean thank goodness I found this
Thank you Muhhamed! Amazing service and super quick and easy!
Katie and Anna were super helpful and thorough in getting my husband and I set up for storage. Thank you guys!
Works for me ... under a hundred dollars a month for my space.
Stored a vehicle here and was very happy with the sign up deal. A wonderful woman named Joey was a big help in finding a perfect location close to me and with an open spot!
Muhhamed was very helpful! Such a great guy great service!
Katie was very detailed in her explanations of everything. Great friendly attitude.
Muhhamed was very pleasant to work with and helped me get a unit that fit my needs.
Muhhamed was very friendly and helpful.
It's one of the larger storage places I've seen. They have a good amount of storage units. Staff is pretty chill. Units seem to be well kept. The main entrance is a little tricky if you're in a large vehicle but other than that, no complaints.
Muhhamed was very helpful in letting me a space watched him with other people and he's very personable and nice guy