Roy was very helpful in getting everything set up with the rental and very knowledgeable about the space and terms.
Pulled up with a U-Haul to unload, was able to get a storage unit with absolutely no hassle for a great price!
Roy was very helpful. Will recommend this location to my friends and family.
Had a great and smooth transaction with getting my storage from Arryan, very excellent customer and was informative thank you so very much! Keep up the great work!
Roy exceptional service and was very detailed. Good customer service
Roy was the best to work with!! Very informative!
Roy was very helpful finding the correct unit
Great experience. Fast thorough. Easy!
Excellent experience here. Roy, the manager. Has been very helpful and personable.
The attendant was very helpful. I found the gate code very confusing. It took numerous attempts to figure it out.
Professional, friendly and knowledgeable.
Quick and easy process with Ms Regina! All questions were answered! Thankkkkk youuuuuuu!
Regina was so helpful and knowledgeable! Thank you so much!
Roy was awesome…I would definitely recommend this place to anyone. Thanks again Roy for the outstanding customer service..
Excellent customer service
This gentleman was very helpful and great customer service..A1...
Roy gave us excellent service and provided us with all the information needed to make our use of the storage easy!
Thanks Roy
Mr Roy Provided Excellent Customer Service and I really appreciate the experience at this location!
Good services good area to be the guy was very firm on explaining everything I need to know
We are super excited to have found this perfect storage unit for our daughter's college items. It was super easy and convenient to move in. We were texted the gate access code and the key and lock was waiting ready inside of the storage unit. Thanks to Roy this storage location will be our go to as long as our daughter is attending Hampton University.
Roy was exceptional in all of his help getting myself and wife a storage unit!
Very prompt with procedures. Very comfortable with this storage venure.
Roy provided exceptional customer service and was very knowledgeable about the services and packages that the establishment offer. Roy was great and deserves a raise.
Been dealing with Roy a couple of years. I'm am totally satisfied with the business with him.
Great info and service. Thank you
Roy was very helpful and informative and helped me transfer my unit to a larger one with ease!
Roy was extremely helpful in assisting with the smooth transition of renting a storage unit. Thanks!
Great experienced and great with communication skills
Roy was very helpful he walked me through everything
Roy was great!!! Thank you!!!
Awesome customer service provided today by Roy!
Great place had no problems great customer service
Roy was an absolute delight. He made sure I was properly informed about everything and even gave suggestions on where to find local moving trucks.
Roy was very knowledgeable and courtesy
Roy was excellent he service was amazing!
Anna is great. Very helpful and nice. Made moving process very easy
Roy was awesome. He’s very knowledgeable and detailed. He had all the right suggestions. He offers excellent customer service. He knows the property well and the property is well kept and safe!
Mr. Roy was extremely helpful, easy to communicate with, and very understanding of what I needed.
Melinda was extraordinary. Her customer service was five stars plus💖💖💖💖💖
Jaz was very helpful and informative. She answered all my questions and was very polite.
Representative Mr Roy was extremely helpful and patient with me and my reservation. Technical difficulties via the website would not allow me to finish the reservation, but Roy came through and helped me finish it. This is the 2nd time I've had the pleasure of working with him for an offsite unit at 3101 Bromay Ave unrelated to Western Branch Rd storage facility where he works, perhaps due to his expertise. Thank you sir for waiting for me and assisting even after 6 pm closing time office hours.
Very good customer service!!
Linda was very friendly & extremely helpful, I hope to see her every time I come back.
Public storage Western branch location was very helpful and ran smoothly today. Roy was such a a great help I really appreciate him for showing me my unit before purchasing...
THANKS MR. ROY 🤠
Quick and Easy to switch units when I needed to, and some of the best prices you'll find.
Very pleased with the price of the 10×10 Unit that I rented on Western Branch Blvd in Ches. Va, and just as Importantly, the kindness, helpfulness, and professionalism of the Gentleman I spoke with on Sunday 07/14/24. As WE ALL KNOW, moving SUCKS, whether to a new residence or into Storage, and to add to it There was a tad bit of confusion on My part, but He was so very patient and took the time to explain everything to Me, which definitely helped make it a less daunting task. AWESOME CUSTOMER SERVICE! THANK YOU!
Roy was very helpful and friendly!
My experience was exceptional, Roy ensured I had everything I needed. His customer relation skills were impeccable. He surpassed my expectations.
The facility manager, Roy, was very helpful. He was friendly, professional and very knowlegeable. I highly recommend this location based on my experience. If the need arises I will gladly do business with Roy again.
Miss Linda at the west Branch store ,very helpful and very kind.I would defintely tell friends and family about my experience.
Mr .Roy was great and very polite and very helpful showing me different units .I love his attitude ,we need more people like this in the world we live in now days 🫡
Roy was extremely helpful and pleasant during a phone call and a visit. Prices are not bad either.
Linda is the most kindest person I have ever worked with when it comes to my storage unit.
Came here to store my things while in the process of buying a home. Mr. Roy and Linda were so helpful and kind. They got me all squared away and ready for move in without a hitch. Very please with their service.
Unparalleled service in an unexpected place: Roy, the facility manager, actually made a move from Ohio to Norfolk over the holidays less stressful. (Read that sentence again to fully understand just what Roy accomplished)
He was extremely thorough in making sure I had everything I needed, and not only did he answer my questions, he anticipated them. All in all, check-in was a breeze. I'd give more stars if it were possible!
Welcomed with such a pleasant greating and smile! Process was great! Supervisory of all personal belongings is exceptional! Every visit felt safe! Thank you for great customer service! I cant remember her name but my intake was warming!! Great people here!
Roy gave me great service
Great customer service good maintaining property…Great job Roy and Linda keep up the good work
thank you to mrs linda &’ roy for helping me today
Roy was extremely helpful and even offered for us to view the unit before we rented, which made our decision even easier to rent a unit here. All of our questions were answered before we even knew we had them.
Roy and Linda are great I loved my experience
Manager is very nice & helpful!
Wow! What an amazing first time experience. I was very skeptical at first. As soon as I arrived, I was met by a very courteous gentleman (Roy), who actually answered all the questions I had before asking. He reiterated the agreement and was so very courteous, helpful and even gave a few tips on how to properly store my belongings. My anxiety disappeared. Thank you so much Roy for making this a seamless transition for me.
Roy was very helpful and very knowledgeable about the storage spaces. Great service.
Roy (on his day off) and Maurice were very patient and helpful.
Worked with Roy very thoughtful and considerate when talking with others! Great Costumer Service!
I just had the best customer service with Ms. Linda. She really started my day with a smile and a laugh. She answered all of my questions before they were asked.
Roy and Linda are absolutely fabulous!!! They are very helpfuland courteous. They work with you to make your rental experience simple and easy!!!
Roy was a very helpful and informative host and helped me get set up in a friendly and swift manner.
Roy helped me with 2 units and showed me exceptional service. I recommend him to everybody in the area.
Opened my storage about two weeks ago, and Mr. Roy was very polite and helpful. Would recommend this location.
Roy, Susan, and Michael had great customer service, very informative and im very satisfied with my service
Roy was very professional. Went through and explained everything. Pleasure to do business with.
Roy is great. Very detailed and caring
I went into this office of Public Storage for a rate quote on a unit--the grounds were well taken care of. Roy helped me in the office, showed me around the property and was very helpful. I appreciate the help!
Thank you Linda for your help this morning with questions about my unit you are wonderful and have been of great help to me thanks
Nice and clean very professional
We would like to thank Mr.Roy & Mrs.Linda
for the great service we have received in the last 3 Years. Their help and knowledge have been also great.If you are looking for a storage rental that will give you kind and courtesy service visit there location.Your property will be very safe in their hands.
Excellent service good advice and also provides tips. Rented here 10 years ago will continue to rent now.
Linda was amazingly helpful. She helped me pick the best size unit for my budget. She explained everything in full detail from start to finish.
We downsized our house but didn’t downsize our stuff🤦🏻♀️🤣 Roy was super friendly and helpful when we walked in there exhausted and out of options! He met all our needs and continues to be a friendly face every time we visit! Wouldn’t think of having our storage any place else!!!
Linda checked me in. She explained everything, walked me to my unit and got me everything that I needed. She was very friendly and knowledgeable. Roy helped me with my usual😂😂. I was driving 26ft uhual, I ended needing some major help getting to my storage. Roy helped get out, get in and then back out again😂😂... Thank you guys Soo much. Definitely A1 Service. God bless.
Good customer service especially me.Roy ms.Linda make sure we where okay or made sure we were set anytime we came in 100% recommended
Mr.Roy and Ms.Linda are great people they are very helpful if your ever suggesting to get a storage come here
Linda and Mr Roy are amazing people ! Very personal and knowledgeable. Highly recommend this location !!
Roy is very polite and prompt to help when you need him. I'm glad I choose this location...
Roy was great!! He was very polite and helpful.
Wonderful customer service from every single person I've spoken too!! Keep up the awesome work
Roy at western branch 3281 was very helpful an got us thru a great ordeal give him a 5 star rating very friendly and curtious
I just left the storage location on Western Branch Blvd in Chesapeake, Va. Roy, the manager, was very helpful, polite and professional. He even helped me make a better choice for a unit than I planned. I ended up saving money and have a more conveinient unit.
Great Place. Very clean. Linda is very nice and very very helpful. Always a pleasure doing business with her