The district manager, Kayla, really made my day. I was having issues with my access code after transferring units and wasn't getting anywhere with the generic automated system the app and website point you to. On my way to the self-service kiosk she happened to drive by and immediately asked if I needed help. I explained the issue and she had everything sorted out within 10 minutes. I’ve had some frustrations with Public Storage overall, but Kayla is the reason I’m staying at this location.
busy busy day with moving and renovations, rep Reniga was extremely helpful
Very nice and very good service.
Jacqueline was very helpful, I came in with several questions and all were answered accordingly not to mention she was super nice.
Excelente atención al cliente en la recepción en línea, muy amable, te facilitan a una persona que hable español por si lo ocupas! Todo bien 🙂
I had a small issue with one of my rentals but like lightning Ty called me and remedied the situation. He anticipated my needs with cougar like instinct. Walking away from a bad experience feeling made whole is not as common as it used to be. I appreciate everything!
The property manager was very knowledgeable and helpful very nice guy
Alvin is a great property manager and very helpful
The service Alvin provided was outstanding. He asked to help us before we asked him.
GREAT PLACE !!!ALVIN FROM MANAGEMENT WAS AWESOME
GREAT CUSTOMER SERVICE!SUPER NICE !SUPER PATIENT AND KNOWLEDGEABLE !!!
Alvin the property manager was very nice and helpful and answered everything we needed to know great customer service!
Slightly confused at the virtual experience at first but just did it and it was actually cool.
Pleased with the fast service, price is affordable.
Alvin was a great help.
Thanks
Mikes
The pm Alvin was very helpful helping me with my lock 5 star quality
The pm alvin help me to get my move in smooth
The property manager Alvin was very kind and helpful
Great customer service Alvin was really helpful!
I Moved my things into my storage unit today they had great customer service. Alvin made my move in really easy he was super helpful and welcoming, totally would recommend!
This is our 1st time having a storage. Went online got a 5x5 storage. They gave us a QR code to open the main gate and the key inside my storage. Great experience so far. Highly recommend them!!!
Alvin is very helpful. Great location and affordable prices
Alvin helped us out and he was really helpful
She reached out to me and make sure everything was okay I do appreciate that
easy, affordable, good customer service!
Great customer service thank you shannon
Thank you Shannon for your help
Thanks to Ty for helping out and Shannon needs a raise for handling irate customers.
They made things right and they didn't have to
Thanks TY and Shannon.
There were so nice and helped me put to get a storage. There so helpful
Self serve location, you can use a kiosk machine to complete rental and payments, has a live agent that can assist.
This place has treated me really well. Pash helped me out in one of my most difficult times. She was new to the location but even then she went above and beyond to help me. I can thank her enough. Ill keep my stuff here as long as I need to. Highly recommend. Thank you Pash!
Helping a friend move in to a great place tough traffic at 5pm though
THANK YOU MS. SHANNON for your follow up call. I truly appreciate the time you took to make sure that the account closed correctly. I can not thank you and the company for the sense of relief that after 9 years of being stored away, we DID NOT LOOSE 1 ITEM. I had expected some damage, may be water spots, or something, but other than dust on the furniture, everything was as it should be, since the day we put it in there. GREAT COMPANY AND EMPLOYEES!! Thank you
THANK YOU PUBLIC STORAGE!!!!! In 9 YEARS I have only had one problem and when it was addressed by Anatasia, she immediately rectified the problem. This location was very convenient with easy access to the highway. The premises was always clean, well lit, and very well protected. I had an enjoyable stay and I thank you for helping me keep my great grand parents things safe. There are no words I can say to truly express my thanks. Thank you once again and thank you for your help and assistance at the time of need!! Blessings to Anastasia and Shannon
Both booth and Shannon help us. Thanks
The representative Shannon was extremely helpful and kind at the time of answering every question would give a 6th star if I could
First time using a kiosk, it was fairly easy and efficient.