Public Storage Self-Storage Units at 1212 E Airport Freeway, Irving, TX

Do not put your belongings in this storage. I REPEAT DO NOT PUT YOUR BELONGINGS IN THIS STORAGE. I now have an attorney involved for negligence and theft. My unit went into auction 3 times! And they didn’t think I would drop $800 to get my stuff out. My belongings were arranged, looked through and taken. I will be suing this company.

Todo el process fue muy rápido y fácil en línea. La muchacha de la oficina fue amable y contestó todas mis preguntas.

Jacqueline is so helpful! 100% recommend property.

Came in to ask questions about storage I was wanting to rent and the lady Jacqueline at front was helpful and very patient

awesome prices for there storage spaces, as well as great customer service from the young lady at the front office.

Customer service is trash. I let it slide the first time but don’t have employees sit there and try to “mug” you because she Thought you had an attitude. When I asked a simple question, do you take Apple Pay. She said I don’t know. Mmm ok, do you or do you not. Guess she thought I was being funny because then she could stare me down or whatever she thought she was doing

Clean, professional and organized very helpful staff

Highly recommend this storage unit facility! Jacqueline the property manager has been great with any questions or concerns. Great prices as well as the peace of mind knowing that my belonging are safe.

New management!! She was very helpful when someone broke into my unit. She was accommodating and friendly.

I was wanting to get pricing on a unit and the property manager, Jacqueline was really helpful! I told her she is doing a good job!

What is going on?! There was a young lady and all of her stuff is gone all of sudden. Make it make sense. I don’t know is in charge of customer service. They need to do better. There is no need for attitude. Then They changed her lock without her acknowledgment. Please do better & treat your customers great. Where are the cameras? I hope this lady gets the help she needs.

Someone had auto pay set up, front desk lady told her the unit got broken into and she was never notified so that's why locks were changed. The lady proceeded to call her a stupid b as she walked off. Then everything was stolen from inside unit. Stay away from this location!

If you value your belongings DO NOT RENT A STORAGE UNIT HERE!!! DO NOT RENT A STORAGE UNIT HERE!! Items will be “stolen” The worst girl works at the office! Rude and terrible!! She Will have no knowledge on why locks are changed and will cuss at you! Sounds like targeted storage unit stealing! No way a storage unit is broken into and they will put another lock on it?? No notification or anything!! Staff needs to be looked into!! Definitely something else going on!!

These people change locks & don’t notify if your storage is broken into.

No stars should be an option. Custom service terrible!! Storage unit break ins or damages to your property and you don’t even get notified about it until months later you show up to gather your things and realize your unit got broken into the locks were changed and not even a courtesy notification! Girl at front is rude and does not need to be working in customer service.

To not tell you that your storage was broken into is by far disgusting and just to continue taking money each month as if nothing ever happened is even more sickening. Everything gone except a couch!!! Do not recommend this place at all. Save yourself headache and pain

Latricia is such a sweet, amazing person. She was very knowledgeable with her job and answered all my questions and concerns. Don't lose her. She rocks

I'm a long term P S renter andI have personally been at this property in Irving for over 10 years. Over the last two years the manager and staff became ghosts, unhelpful to the point of my nearly my leases with Public Storage altogether. Then there was an emergency roof reason water incident that caused water damage to a number of units and renter's personal stored goods. This negligence has hopefully lead to the termination of the "manager" whose lack of staff or personal preference I submit as direct negligence and dereliction of their duty and responsibility as the one keeping watch over the storage of our precious personal life's cargo. The lack of care I personally received from the manager prior to the water damage event was and is a spit in the face of a customer of over 15 years who has trusted in and more importantly PAID CONSISTENTLY FOR the Public Storage brand and the promises and expectations tied to that brand. I have relied on your facilities to hold the collection of my life's personal collections. Memories, personal affects, meaningful history for me that I relied to your care. That should matter. It matters to me and your other customers I can promise to you. If this was the end of the story then you would have only two stars but fortunately it's not. Since the water damage event a new manager named Latricia has been honest about the event willing to take responsibility for the issue and that general manager is why you now have four stars where you only deserved to for the last year and a half's worth of treatment from the previous manager who should never be allowed to be in charge of anybody else's Goods ever again. Patricia is the perfect replacement she's everything that the other was not I never even met the other one face to face because of the lack of care and responsibility that she was willing to take and even being here I saw staff on maybe two occasions out of 6 months of the last year and a half and prior to that i wasn't necessarily here as often as I had been prior to but I saw the decline steady and consistent. Whomever the general manager is should be very aware that while Latricia is a godsend i hold them responsible for the previous manager's Behavior I also hold them responsible for their replacement which is the only reason again why I have not moved my unit and discarded my relationship with public storage in general. The general manager needs to be very aware that they almost lost a customer who spent thousands and thousands of dollars over the last 15 years on multiple units at multiple locations. Not only my own but I have talked to other people who never saw the staff was getting tired of it and the fact that the water damage event not only happened but took as long to assess and his long to address as it did is directly responsible to the negligence of the previous manager. As far as I'm concerned the only thing that was done right in the last two years is hiring with Tricia to take care of it and she's got a heavy load ahead of her but she seems very well up to the task. It's not that much to ask that management be available and accessible considering the fact that my premiums go up on a regular basis regardless of how long I've been with you as a matter of fact the longer I'm with you the more it costs it's best for me to terminate our relationship and then restart it it makes more sense from my standpoint to actually move my stuff and save $100 a month on the exact same size unit which is ridiculous to me because that means that the people that are with you longest are treated worse for that loyalty to you but I digress. Whomever the manager is over this region kiss latricia's toes because she's the only thing that's saving you here. Latricia is the only saving grace. Latricia I hope you know how appreciated you are by the by the customers here. Thank you for working hard cleaning up someone else's mess. Patricia raised the score by two stars from me all by herself. GM - thank Latricia for any lack of legal action on my personal part, seriously.

Latricia is great! Took great care of me. Glad I chose this place !

If I could give no stars I would. Word of advice, CUSTOMER SERVICE IS EVERYTHING... I'm sorry if you don't like your job or if you are having a bad day keep in mind I did nothing to you so take your rude and snide comments in your head. She was so in a hurry to close that she was absolutely no help. I even tried to let her know that there was a water leak going into 2 other units and she said "We know" in a down and condescending tone. Which at that point I was done. Not worth your time go elsewhere and get real help and real customer service.

Lu is friendly and willing to help in any way.

Lu is amazing. Great personality and very helpful. She deserves a raise.

Lu

Lu

Lu is the best.

Lu❤️

Great service desi was very informative!

Maya was great, very friendly nd helpful

Exceptional place to store your belongest friendly staff and also clean facility.Highly recommend

Excelente servicio 🫶

I had a very great experience at this location I will definitely be coming back Veness the manager attended me I recommend this place.

Ty was exceptional in addressing all my problems and concerns. Despite a few issues, he ensured that everything was resolved efficiently and thoroughly.

This place is trash, manager needs to do a better job, and I paid 51 and only got 30 back for never being able to use the space. Office is there but always closed, setup a meeting with the manager but was not there and didn’t pick up the phone. Shut the place down if you can’t provide service. Worst experience ever will never advise anyone to go here just utter disgrace. Told me over the phone my unit needs repair but customer service has no clue cause it was never logged. Keep my 21 bucks and hire someone to do a better job.

Great service, very clean facility , and the pricing is perfect!

Reasonable priced, very knowledgeable, and helpful staff. Clean units. Smooth process, which was what I needed.

I will most definitely use them again.

No carts for over a week, in office the answer simply is to “call this number and make a complaint” written on a sticky note. Not acceptable to expects hundreds of people’s items to be inaccessible for extended time like this. And then to be treated like a nuisance once the office employee shows up 3 hours after posted time of opening was an extra nice cherry on top.

Yesterday I had a great experience viewing the storage rooms and the a front desk person, Jacqueline, was so nice and accommodating to my questions and concerns.

My experience was great! 10/10 I recommend. Jacqueline was welcoming and very helpful!

i had a great experience with jacquline hernandez at this location. I will definitely be coming back.

I had a very great experience at this location I will definitely be coming back. Jacqueline Hernandez the manager attended me and my family very well!

I have a very informative viewing today and the young lady that manages this location, I believe she said her name was Jacqueline Hernandez, was so sweet and helpful. I will definitely be recommending this place to alot of my friends and followers.

Buen servicio,buen ambiente, y la muchacha Jacqueline muy amable y buen ayuda

Jacqueline at the front desk was super nice and helpful. Great place!!

Great facility, and amazing customer service Jacqueline was very helpful and welcoming

I had an issue with the lock possibly being changed and a price increase. I'm not sure because there's no record of my lock change so I thought I was going to end up paying a locksmith to break the lock to access my belongings inside the unit but I'm grateful to Ty, who addressed my concerns and helped me with the whole process and fixing the problem. I've been using this facility for over two years. They've been very helpful and always accommodate my payment arrangements when I'm late.

Ty was very friendly and helpful with everything I needed! It was a pleasure doing business with him! Thank you for the excellent and friendly customer service and support!

vanesa muy amable y responsable con su trabajo y muy atenta gracias

Great storage Facility, secure, clean, affordable and great customer service, the staff there is top tier, Venessa is super friendly, knowledgeable and responsive to the needs of customers. 10/10 would definitely recommend

Thank you for your help Venessa! It was very clean and I had great service.

Venessa was amazing I highly recommend this property it’s very clean

It's actually a lot better than previous months. It seems like the rat problem is under control now and our stuff has yet to be damaged by the pest. The gate sometimes struggles to open with the app, the dollies are rarely around and apparently keep getting stolen according to staff members. Way less trash around now as well. Parking can be difficult though.

Veness was highly professional in answering all my questions. I received the information I needed thanks to her. 👍👍👍

Shout out to the young lady Vanessa at the 1212 183 location in Irving, was looking to get information about which unit to get for my price range for a future move, and she gave me sizing and pricing and what it will hold. Great customer service is still alive!

Shoutout to Leslie for the amazing customer service. She was very helpful and knowledgeable! If you are looking for a good public storage, this is the location for you.

Can't remember the young lady name (Jennifer or Jasime) all I know was she was a Joy, she did such an awesome job had great customers service skills, an awesome personality with a great smile. As well as the whole staff. I was in such a funk when I walk in the door trying to find a storage at the last minute...but they made me smile, laugh and made my day....thanks Ladies #QueensOfStorage

Awesome service! 24 hour access and climate controlled units as well. Very nice people working here! Vanessa has been a blessing and a huge help with all my storage needs! Rent your space in Irving today with her and tell her Mario sent you!

Good service, moved my stuff over from Uhaul's as their prices kept going up. Friendly staff and Mirna was helpful and informative. The second time I went another lady named Vanessa was really nice and helped my elderly grandma get a unit as well. Thank you guys!

Great location and customer service !

Glad I stopped by, Manager Mirna was very helpful and super dooper nice… Thank You Mirna for everything

Mirna was amazing! Great location

GREAT CUSTOMER SERVICE OFFICE MANAGER MIRNA HELPED ME WITH ALL MY REQUESTS

Veness & Mirna very great customer service were able to help with any question I had & go above & beyond to provide the best customer satisfaction

Came to store amazing Customer service. I will give 5 Star. Very professional and kind Thank you Public Storage

Awful service and you will be harassed by the district manager Ty

Thanks to Venessa for helping make my move in easy

Thank you Vanessa for helping us to do our rental fast and easy

Gracias a veneaaa

Amazing customer service, Vanessa made the move in process very easy and worry free.

Un servicio excelente personal bilingüe y amable gracias public storage y venessa por la amabilidad con la que tratan a sus clientes… 100% recomendados

This place has Outstanding customer service and the staff is always pleasant, helpful and friendly! Also, Units and facility is very clean.

Grasias por los servicio público storage y por tener alguien que hable español

I was very pleased with the customer service I received from The staff especially Vanessa they were very helpful and considerate of my storage needs. I recommend them any time. Sincerely New to Texas!

Thanks to Vanessa and lyricc for great 😃 providing customer service

Lyricc Maya and Venessa were very nice and helpful with helping trying to find the perfect unit for me

This place has Outstanding customer service and the staff is always pleasant, helpful and friendly! Also, Units and facility is very clean.

Great service thanks to venessa and lyricc

I can’t say enough about how professionally I was treated by Venessa and Mya as I was closing out my account. They made me feel like family as I said good bye. I highly recommend this storage space. Will miss y’all.

I just want to thank Venessa she was so friendly and helpful! She answered all of my questions and was incredibly patient with me. Truly incredible customer service!

I was there recently Vanesa was able to answer all my questions and concerns. Good customer service

OMG went in for a storage unit and left with a smile could not be more happy. Vanessa help me through it all very helpful and understanding. She made it easy for me to choose something I well be happy with I would recommend asking for her

Venessa was great! She was friendly and extremely attentive. She’s bilingual so that was also very helpful

After receiving a notice to increase the rate on my storage unit I went to talk to Public Storage. I told them I am 66 years old & I am on a fixed income. The $24 rent increase is a big hit for me. My account had just enough funds to cover my auto pays for the month. Venessa & Maya fixed my problem & I avoided paying insufficient funds penalties. Thank You Public Storage for hiring great employees.

I love public storage employees venessa and Maya they are very helpful and nice with the customers.

Venessa was very patient and attentive when I called regarding some units. Thank you !

Great customer service especially Vanessa great at giving feedback .

Great customer service from Vanessa!

Venessa the best 🥰Thank you for your help

Wonderful Job Vanessa

Great service thanks vane

Professional and friendly service. Becky is wonderful! She takes the time to any questions we have. Very pleased 😊

Thank you for Venessa for the great costumer service and the wonderful help she provided answering all the questions I had about how to be able to get a unit.

Becky is awesome to work with. She really cares about her job and customers.

Becky was very helpful & knowledgeable! Highly recommend.

Becky Stout White is awesome!

Thanks Veness for being very helpful with the proses of getting my unit.

I called to ask about unit sizes and pricing and spoke with an Isabelle. She was so helpful and answered all my questions. Will be going in this week to get a unit! Great experience !

I had the pleasure of having Isabel help make get a storage unit. She was so friendly. She answered all my questions, very professional. I’ll for sure be back.

I just want to give thanks to Venessa for helping me do the e-rental process. She did a wonderful job.

Always reliable and have met all my needs in the past. With my upcoming move, I’m sure they will not fail to exceed expectations. Becky is a tremendous asset and treasure to Public Storage. A class act and pleasure to do business with.

Great customer service Becky was beyond helpful and knowledgeable.

Shannon was wonderful and made signing up super easy!

Rebecca was super helpful at the Irving location off Airport Freeway. She was kind and helpful! Thank you for the amazing service!

Great customer service from Rebecca. She was very helpful and made things easy to complete.

Very poor customer service. I have been with this company for almost year and half. I have waited till the next day to empty my storage, they still charge me rent. Additionally, they are increasing the pricing throughout the lease agreement

Very clean storage units.

Don't Rent at this Location!!! Rate ZERO stars! No manager onsite. They will take your money in heart beat but terrible location: weekends are terrible since so many vehicles are there and not enough room. You WILL get blocked in! All their truck dollies were stolen so you're left carrying Everything! I paid every month yet I went 2 months not knowing there was an issue with my unit! Now, there is no one working/managing this location, so you have to call a different store to come and you'll be lucky if you can get someone to talk to. Save your Money! Try Extra Space Store or Anyone Else!

Great Customer Service . Desrenee did great hook it up with a storage .

Xavier really assisted me carefully and quickly. DesRenee' was helpful locating my account to clear up my problem. 2 awesome employees!! Thanks P.S.

One of only a few good public storage locations. The staff is friendly and informative. Always willing to help or advise what they can do or what your best options are.

This process was super easy and simple. Ms.Desrenee helped me out a lot I called and she helped me into a unit and made sure I felt comfortable about using this location as a stable storage unit.

Nice climate control but no carts for loading

The most disgusting place full of rat’s. I went to pick my furniture 7/8/2023 and look at this pictures. Plus they change my locks( pay EVERY MONTH since 2018 starting paying $69.00 now $152 ) and the front person told us that he can’t do nothing about it till monday. Even though we had a truck rented to move to Florida and a I pay hotel till sunday morning. So I had to call a locksmith and pay the $95 dollars to open the TWO locks they change without our permission and stay a extra day at the hotel. ON monday I’m sending all this pictures and videos to the news. 1212 E Airport Fwy, Irving, Tx 75061.

Monica was very nice and helpful.

Monica & Shannon were very friendly and cordial with the rental process. Very fast and easy.

Ms Monika was very helpful & nice I definitely love her service..

Monika was great! Best personality and energy ever!’

Monika at 24310 was so nice and funny and gave excellent customer service

Good location. The Staff here is great! Monika is always so helpful and sweet!

Hello, This is to acknowledge the manager named Shannon for her consistently reliable customer service over Winter and Spring. Thank you, Shannon. Very much. And, recently, another staff person named Monika brought my questions and concerns to Shannon and took responsibility to address them until all was sorted out. Thank you, Monika. Public Storage is lucky to have both of you. Real customer service makes all the difference. Thank you.

Monica was amazing. She showed us the storage unit and explained us the how we could get easy access to the units. She was very patient and helpful with the whole registration process. Awesome customer service!! Thank you:)

Shannon is EXCEPTIONAL! Will be renting again VERY soon

Monica K (store number24310) was a great help! She was extremely helpful and took time to show us the unit and we where out of there in no time!

Jumping the rate on everyone without notice. Jumping the rate period hurts every one. Y'all raised 60 dollar's when people are scratching to survive. Why do you think my family had to secure their property in storage in the first place and what a hassle it is to move it from storage to another for a less rate? Falling on deaf ears? I want upcoming and current clientele and future victims have waiting for them. Bring the price back down now!

I just wanted to let everyone know Mrs Monica is really nice and friendly exelent customer service 🙏

Nice place, everett give me such a great time.

This place is a place I don't give bad reviews only tell the truth the customer service from the manager at this place is terrible they have a trash can out there that the customers cannot even use they have rats I went to help a friend remove some stuff and they just this is a terrible place

I came to Public Storage wanting a unit Everett was helping me out his customer service is on point was able to help me quick and the whole process was easy COME SEE EVERETT !!!

Great and secured place. Staff is always friendly at this location

The representative was very knowledgeable and professional in assisting us with acquiring the right size storage unit needed, along with a much needed flexible time frame.

Pashion assisted us even when the site was giving us issues! Great Customer Service! Thanks so much!

THE AGENT MS JENKIN WAS VERY NICE AND HELPFUL

Passion was very nice. love her personality

Mr Everett at front desk helped me out very happy and satisfied

Everett helped us out today he rented us a unit his service was impeccable.

Passion was very helpful and nice

Great experience with Eric thanks

Passion has very Good customer service !!

Outstanding professionalism and courtesy for the employees passion

Passion help me and was ver nice .. she have perfect name she full of passion

Passion was very helpful and had great customer service . Super

Passion help me snd was very nice

I been a tenant here at this location for 5 years now, and never had a problem with the mangers. Ask for Ms Shannon she's very helpful, and will go out her way to accommodate your needs anyway possible. Thank you so much for your assistance I greatly appreciate your help and keeping this property clean!! Amen

misty gave great service

does anyone know how i can report a employee from public storage her attitude is the worst.

All of my property inside my unit was destroyed by rats, and then every time I tried to cancel my unit nobody was there during business hours and the people on the phone would not help me. Stay away from public storage and especially the airport freeway property.

Renting a unit from this Public Storage was an overwhelmingly disappointing experience. Not only did the rent increase nearly $50 during the 1.5 years I was a renter, but the facility became overrun with rodents and many of my belongings were damaged. I first noticed a few droppings right at the entrance of my 5X10 climate-controlled unit last August. There was a nearby packet of poison that had been ripped into. I called the office line but as it was after hours, I had to leave a message. A staff member followed up with me the next day and assured me that pest control was regularly visiting the facility. I asked about replacing the poison packet but was assured that the critter likely only passed through. I naively thought that was the end of that. However, when I returned just a few months later to retrieve some clothing, I was met with the terrible stench of urine as soon as I stepped off the elevator. Once I actually opened my unit, rodent droppings covered nearly every inch of the space. I was startled, shocked, and obviously upset. I immediately went down to the front office to share my dismay and a staff member reiterated similar verbiage; pest control was hard at work and had been disposing of dead rodents for weeks. I was then told there must be something in my unit attracting the rodents. I knew there was nothing edible amongst my belongings; I was only storing clothing, furniture, books, and Christmas décor. After I pushed back, letting the staff member know this, she then sheepishly mentioned that the rats were possibly being attracted by Halloween candy brought in by other renters. She ultimately told me there was nothing more Public Storage could/would do. Insurance was also unhelpful, a complete joke honestly. I have never felt so defeated in my life. My boxes were torn and bitten into, clothing was soiled and stained, wrapping paper and plastic bags were left in shreds and tatters. Furniture was chewed and scratched, and what wasn’t stained held the foul odor of rat urine. I ended up discarding probably 70% of my things.

Climate controlled and pretty clean

Very fast and easy rental experience, I was able to reserve the unit I needed that day. System and grounds were clean, orderly, and secure. Shannon at the front desk was friendly and helpful.

We rented a large, climate controlled storage for 25 months at $376/month. We discovered our beautiful, expensive oriental rug had holes in it when we brought it home from pest damage. It's very unfortunate this location does not have reg. pest control service. We hadn't taken out the supplemental insurance offered, as we did not realize pest control was not being performed.

Good to keep in storage and well managed security

Storage area literally infested with huge flies flying around EVERYWHERE. Dead ones all over the floor. It was horrible. Not sure of the cause.

Great customer service and support

Remika H. saved my life. She answered right before close and helped me out big time. She had a great attitude and was able to avert an emergency. Saved me a trip, time, and money. Thank you 🙏🏽

If I could leave a negative I would. They keep going up and up in price while my things have been eaten up by rats since November. The insurance they make you get has no value. Rats ate my couches up and insurance covers up to 200 with a deductible of 100 smhhh. It's up to 200 so I dint even bother. This place is horrible.

Great customer service

I received friendly and efficient service and I recommend them highly.

First time renting here. My unit clean. The space around the unit clean.

I’ve been your customer for 10 years and have always received excellent service. Your newest employee.Shannon, here in Irving has gone above and beyond to serve me. One suggestion: most business’ work hard to retain loyal customers. However, as an 86 year old veteran my rental rate had increased over 45% causing me to rethink YOUR loyalty to faithful customers. However, thanks to Shannon we were able to renegotiate and so I continue to be your customer for the foreseeable future. Please give Shannon an “atta-girl” for.helping this OLD & LOYAL customer remain in your Public Storage family. 👍 Respectfully, Jay Musser

Absolutely worse customer service I ever experienced! It was just over a month and they sold my unit!

Safe place to store your households. I had left things here for more than 2 years without checking them periodically. Things were clean when i got them back to my home.