Some of Our Top-Tier
Security Features
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Electronic Gates -
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Controlled Entry -
Well-Lit Facilities
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Public Storage Self-Storage Units at 13675 N US Highway 183, Austin, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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Unit Size3.5'x5'Online price$ 16/mo
Unit Size3.5'x5'Online only price$ 16/mo
Small 3.5'x5'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 16 /mo $ 23Best Price Label+ one-time $29 admin fee
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Unit Size5'x5'Online price$ 18/mo
Unit Size5'x5'Online only price$ 18/mo
Small 5'x5'- Elevator access
- Climate controlled
- Inside Unit, Swing Door
$ 18 /mo $ 25Best Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
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Unit Size3.5'x5'Online price$ 18/mo
Unit Size3.5'x5'Online only price$ 18/mo
Small 3.5'x5'- Elevator access
- Climate controlled
- Inside Unit, Swing Door
- Near Door or Elevator
$ 18 /mo $ 25Best Price Label+ one-time $29 admin fee
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Unit Size5'x5'Online price$ 19/mo
Unit Size5'x5'Online only price$ 19/mo
Small 5'x5'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
$ 19 /mo $ 26Best Price Label+ one-time $29 admin fee
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Unit Size5'x5'Online price$ 24/mo
Unit Size5'x5'Online only price$ 24/mo
Small 5'x5'- Ground Floor
- Climate controlled
- Inside Unit, Swing Door
$ 24 /mo $ 33Best Price Label+ one-time $29 admin fee
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Unit Size3.5'x10'Online price$ 25/mo
Unit Size3.5'x10'Online only price$ 25/mo
Small 3.5'x10'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 25 /mo $ 34Best Price Label+ one-time $29 admin fee
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Unit Size5'x7.5'Online price$ 27/mo
Unit Size5'x7.5'Online only price$ 27/mo
Small 5'x7.5'- Ground Floor
- Climate controlled
- Inside Unit, Swing Door
$ 27 /mo $ 37Best Price Label+ one-time $29 admin fee
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Unit Size5'x8'Online price$ 29/mo
Unit Size5'x8'Online only price$ 29/mo
Small 5'x8'- Ground Floor
- Climate controlled
- Inside Unit, Swing Door
$ 29 /mo $ 41Best Price Label+ one-time $29 admin fee
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Unit Size3.5'x12.5'Online price$ 30/mo
Unit Size3.5'x12.5'Online only price$ 30/mo
Small 3.5'x12.5'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
$ 30 /mo $ 42Best Price Label+ one-time $29 admin fee
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Unit Size5'x10'Online price$ 30/mo
Unit Size5'x10'Online only price$ 30/mo
Small 5'x10'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
$ 30 /mo $ 41Best Price Label+ one-time $29 admin fee
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Unit Size5'x10'Online price$ 32/mo
Unit Size5'x10'Online only price$ 32/mo
Small 5'x10'- Elevator access
- Climate controlled
- Inside Unit, Swing Door
$ 32 /mo $ 44Best Price Label+ one-time $29 admin fee
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Unit Size5'x10'Online price$ 35/mo
Unit Size5'x10'Online only price$ 35/mo
Small 5'x10'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
$ 35 /mo $ 48Best Price Label+ one-time $29 admin fee
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Unit Size4'x13'Online price$ 35/mo
Unit Size4'x13'Online only price$ 35/mo
Small 4'x13'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 35 /mo $ 49Best Price Label+ one-time $29 admin fee
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Unit Size10'x5'Online price$ 43/mo
Unit Size10'x5'Online only price$ 43/mo
Small 10'x5'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 43 /mo $ 60Best Price Label+ one-time $29 admin fee
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Unit Size10'x7.5'Online price$ 47/mo
Unit Size10'x7.5'Online only price$ 47/mo
Medium 10'x7.5'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
$ 47 /mo $ 65Best Price Label+ one-time $29 admin fee
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Unit Size10'x8'Online price$ 50/mo
Unit Size10'x8'Online only price$ 50/mo
Medium 10'x8'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
$ 50 /mo $ 69Best Price Label+ one-time $29 admin fee
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Unit Size10'x7.5'Online price$ 54/mo
Unit Size10'x7.5'Online only price$ 54/mo
Medium 10'x7.5'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
$ 54 /mo $ 75Best Price Label+ one-time $29 admin fee
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Unit Size10'x10'Online price$ 70/mo
Unit Size10'x10'Online only price$ 70/mo
Medium 10'x10'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
$ 70 /mo $ 89Best Price Label+ one-time $29 admin fee
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Unit Size8'x17'Online price$ 80/mo
Unit Size8'x17'Online only price$ 80/mo
Parking 8'x17'- Outside Unit
- Uncovered
- Drive up access
$ 80 /mo $ 97Best Price Label+ one-time $29 admin fee
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Unit Size8'x20'Online price$ 83/mo
Unit Size8'x20'Online only price$ 83/mo
Parking 8'x20'- Outside Unit
- Uncovered
- Drive up access
- Vehicle Parking
$ 83 /mo $ 106Best Price Label+ one-time $29 admin fee
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Unit Size10'x10'Online price$ 87/mo
Unit Size10'x10'Online only price$ 87/mo
Medium 10'x10'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 87 /mo $ 110Best Price Label+ one-time $29 admin fee
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Unit Size10'x10'Online price$ 93/mo
Unit Size10'x10'Online only price$ 93/moMedium 10'x10'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
$ 93 /mo $ 117Best Price Label+ one-time $29 admin feeHurry! -
Unit Size10'x15'Online price$ 101/mo
Unit Size10'x15'Online only price$ 101/mo
Large 10'x15'- Elevator access
- Climate controlled
- Inside Unit, Rollup Door
$ 101 /mo $ 135Best Price Label+ one-time $29 admin fee
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Unit Size10'x15'Online price$ 117/mo
Unit Size10'x15'Online only price$ 117/mo
Large 10'x15'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
$ 117 /mo $ 157Best Price Label+ one-time $29 admin fee
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Unit Size10'x20'Online price$ 159/mo
Unit Size10'x20'Online only price$ 159/mo
Large 10'x20'- Ground Floor
- Outside Unit, Rollup Door
- Locker
- Drive up access
$ 159 /mo $ 212Best Price Label+ one-time $29 admin fee
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Unit Size10'x25'Online price$ 253/mo
Unit Size10'x25'Online only price$ 253/mo
Large 10'x25'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
- Near Door or Elevator
$ 253 /mo $ 316Best Price Label+ one-time $29 admin fee
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Unit Size10'x30'Online price$ 278/mo
Unit Size10'x30'Online only price$ 278/mo
Large 10'x30'- Ground Floor
- Climate controlled
- Inside Unit, Rollup Door
$ 278 /mo $ 347Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
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Austin Storage Units On Highway 183 Near Highway 45
This Austin Public Storage sits on the east side of Highway 183 just south of the intersection with State Highway 45, providing a convenient self storage option to customers on the north side of town.
Just across the highway from the Austin Aquarium, this is a great storage spot for folks near Jollyville, Anderson Mill, Village Oaks, Springwoods and the surrounding neighborhoods.
If a big day of shopping at nearby Lakeline Mall means it's time to swap out seasonal wardrobes at home, unload an entire closet into a 5x10 storage unit with plenty of room for bulky coats, jackets and a growing shoe collection.
For locals who enjoy heading out to Lake Travis, a 10x15 storage unit at this location is a great place to keep all of the outdoor essentials, including boating equipment, fishing gear or diving gear.
Families near Westwood High School can use a 10x25 storage unit to hold onto old bedroom furniture, including mattresses, bed frames, dressers and night stands, as well as household appliances like refrigerators, washers and dryers.
Customers can choose from indoor storage units, outdoor storage units and climate controlled storage units in several different sizes to fit anything from a few boxes of books to the contents of an entire five-bedroom home.
This property also features the option of vehicle storage for customers looking to store a car, truck, motorcycle, SUV or ATV.
Texas pride runs deep in Austin and Public Storage is proud to offer cheap storage units and exceptional service to customers throughout the state capital.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 734)
Wonderful service by Gerald highly recommend
Gratis servicio gerald
Every was great, Ron helped me a lot. Great service!
Lo maximo
I can't thank Gerald enough for help with adjusting my rent and for just being kind in saying hello and asking how we're doing...courtesy is everything...thank you.
Great service by gerald and staff highly recommend
It was easy and the person I talked to, Adam, was super nice and helpful. Then when I got to my storage unit, I needed a bigger one and it was no problem at all!
Thank you Public Storage I recommend you to anyone who needs some storage space!
Katrina and Ron are wonderful. They made move in fast and easy
Not my best experience with a storage facility. Staff is friendly and helpful but company raised rent with only a few weeks notice and while staff did what they could to try and make it better it was just too expensive. A hundred dollar increase is not how you keep a customer. I completely understand it's out of the staff control as it's a large company so I don't fault them at all they were always friendly and even gave me reminder call to pay rent when my auto pay stopped working (my fault I had a card replaced and didn't update). The facility is well maintained however I did see a lot of rodent droppings when I was moving out of my unit. ( Outdoor drive up) I get it is outdoor but I have a friend with a similar unit at a different company and in two years I've never seen anything and we are in and out of both often as they are work storage.
Ron and Katrina are such sweethearts. They helped me out so much with switching units. I had some glass breakage during the move and they were instantly on getting cleanup taken care of.
Excelente servicio by gerald
Golod servicié bu gerald and juanita
On the surface all storage unit places are the same. What makes this Public Storage the best is the people. Ron is one of the best and most helpful associates I’ve ever worked with. Even though this location is a bit out of the way for me I choose to give them my business because I trust the people here. 10/10
Ron was very nice and patient in signing in. He did his best to help with app 4 x's we still couldn't get it to work. Little scary going up elevator very slow!
Confianza y seguridad.
Gerald and Katrina were a great help. I needed to make a change to my policy. Took less than 5 minutes. Awesome service!
Can not complain about the service here thanks Gerald for your assistance
Gerald and Katrina had great customer service and was very helpful
Katrina and Ron are great
Excellent service by Gerald highly recommended
Really nice safe place,and Gerald is always very helpful!
gerald great service !
Ron and Valerie are great!!
Today when I arrived to unload mini out of season cartons. I found that some other movers were using all of the car carts. The manager Katrina searched all over the property to try to find a cart for me. Unfortunately, that did not happen and I had to unload and load multiple heavy cartons By myself. I have been renting here for at least five years and have never encountered such rude Movers.
Katrina tried to help me and When it was obvious that I Wouldnot find a cart, She helped in a reduction in my monthly fee. She was extremely pleasant and helpful.
The office staff, Gerald, was more than helpful making adjustments to my rental, those being:
- Adjusted my move in date as I arrived in town early
- Quickly refunded lock fee as I had my own
- Helped to remove duplicate insurance on the unit quickly
Great service by Gerald
Very easy experience with the move in!
I just got a call from this place, stating to set up an appointment because my unit has been "tampered" with and THEY, we're extra securing it, so I can check if my unit was ok. I'm on a trip in Cali, so I can't go there. So, I send my husband the info to call and make the so called appointment so someone can show up there. No one shows up there, and he FaceTime me where you can literally just push the door! That means there was no extra securing of nothing, and no one was there, the appointment was useless, he could have gone by himself anyday!!! Someone decided to show up after I had to make a call upset letting them know about what was going on! Then, they wanted to charge me for a transfer fee, after I just got my things stolen under their roof when they didn't secure anything in their end at all?? They made this whole process difficult and jumping through hoops and hurdles, it was a nightmare! I just got robbed, and you mean to tell me I still need to pay for another unit? I'm sorry, for the time being, I'm just putting my things in another unit for now, but I definitely will not recommend this place, I will move my things once I get back since this place has a lot of homeless living there. I've seen them walking in and out and jumping over the fence, and they don't have the security, nor cameras to do anything about it.
New manager was very helpful and insightful. Clean office and property. Manager even took the time to sweep up some glass that was on the floor near my unit. Also understanding of my numerous rescheduled reservations 😅
Ron helped reduced my rates he his awesome the place is spotless always here to help me so grateful
Gerald was very helpful and informative while I was on site working on the unit.
Clean and convenient.
Gerald and Katrina did a great job at assisting me !
Gerald and Katrina
Very friendly staff!!!
Staff was very helpful
Great staff
Gerald and Paul
Greatservicebygeralsd
Katrina is awesome! Thanks for all the help
Gerald and Kateina rock
Katrina and Gerald were very helpful and friendly
Katrina and Gerald were outstanding and went above and beyond to assist. They are awesome!
Awesome services by Mr Ron fully recommended great attention
Ron provided good service, good rates
Great customer service By Katrina and By Ron
Thank you
Katrina is a rockstar! Thank you public storage. 6 stars to her!
The management here is excellent! Very kind and very helpful! I am a huge fan of this location.
Katrina y Alex excelente atención un 100 para ellos dos gracias fueron muy amables y paciente con mi atención muchas gracias
Ron is amazing! I have been a longtime customer of this location, and he is the new manager. He proactively called me to check in as he was reviewing my account paperwork to make sure everything was still current and accurate and then in the process re-checked to see if my monthly rate was still valid or could be discounted—Ron provided exemplary customer service. This place is definitely still worth it thanks to people like him!
Thank you Paul and Katrina such nice staff and super duper helpful
easy process!
Valerie needs a promotion!!!!
Staff is wonderful! Valerie was a bundle of joy and really jumped in there to get to us taken care of quickly while being very VERY thorough with all information and making sure I understood the contract. Ron was quick to make sure I had all the info needed to quickly navigate the property without any issues. It was a very pleasant experience and Valerie and Ron were rockstars! Thank you Valerie & Ron! Also I went in the next day after renting and realized I only needed 1 unit instead of 2. It was an effortless process to get everything done to secure only one unit and close out the other. Awesome experience there too! Shows me if I need a get another unit it would be easy! And let me add the facility is VERY CLEAN AND SECURE! I love that! Why this storage facility doesn’t have 5 stars on google is mind blowing to me. They deserve it!
We had amazing service renting our storage unit. Paul was super helpful, through and transparent with us.
Great staff!
Great staff! Super helpful and professional.
Jen, Katrina and Ron the best.
The people here Made renting a storage unit so easy and hassle free. Thanks to the booking process, and Employees at the 183& anderson mill location for taking that stress away
Ron was a great help! Walked through the setup. Thanks!
I got a call from Ron at the 183 location that I have 2 units rented. There was a problem with my payment. I called him back and we put autopay back in place. He went online while we were talking and issued a credit for the late fee. Ron was very friendly and got things done quickly. Great service!
Just want to Say a big THANKYOU !!!! to Valerie and Ron for all the help they gave me and my sister Laurie Perkins on how to set up account.Also make a payment and set up a online payment on my bank account so the payment will go through now automatically. THANKS AGAIN I GIVE THESE TWO FIVE STARS FOR GREAT CUSTOMER SERVICE .
Valerie and Ron were very helpful today in getting account issues resolved. They went above and beyond and recommended setting up the Public Storage app to make accessing the storage unit so much easier. They walked us through everything. Great customer service, which is so rare these days! Thank y'all so much!
Alex at the N hwy 183 was amazing! He was quick efficient and answered all my questions! I’m really big on customer service and I only post if I felt well taken care of! I will definitely send referrals! Alex you rock!
Ron is always so kind and helpful. He made the process so easy for us to transfer our unit when we upgraded to a larger one, even looked for the closest one so we didn't have to go too far between units to move from one to another.
Nice staff!!!!!!!
Nice staff
Nice Staff!
Nice staff! Pleasure working with them!
Nice staff
Nice staff and very friendly and helpful
The service was excellent. Ron was very helpful and explained everything to me.
Hi all,
I would like to update my review about leasing at this particular Public Storage. I'm still very pleased with keeping my personal belongings at this facility. I travel for fun and sometimes for work. I decided to just Airbnb when I'm in Austin.
One of the best anchors I have is Ron. When I stop by to check on my unit, I will stop by the office to say hello and see if there are any changes. My father is a shrewd business person and a member of several boards. I don't have it easy. Ron, you are fantastic. You have always made me feel welcomed, heard, and appreciated.
Thank you for being amazing!
I am extremely satisfied with this property. I received a very clean storage unit and their continued use of covid procedures to lease a unit as "e-rental" really made my day. I did have some issues, of my own confusion, that I met with Lori, the property manager.
Let me tell you. She was one big smile and very helpful. She walked me through my confusion.
If you really want a great place to store your belongings, choose this location. Lori is phenom.
Thank you Lori!
I have been a customer of Stor Self Storage for over a year. Customer service on site is wonderful.
I had some questions about my account on the last visit & Ron was extremely helpful in resolving the issue. Thank you Ron!!
I normally don't leave reviews, but under the circumstances today I just have to. So I called today and and right off the bat I got an answer. That never happens and then a joyful person answered by the name of ALEX! OMG !! He was so nice. He made my day. He helped me right away. I like that, fast and reliable. THATS ALEX!!! HE DESERVES A VACATION WITH ALL THAT HARD WORK. Public Storage you have great employees there and I appreciate everything y'all have done thank you.
Ron gave me good information and fast and helpful
Not quite a good experience. I left my stuff for less than 2 months and it’s rat poop all the place. I left my mattresses and now they are of now use! Office staff was friendly though!
Paul is such an an awesome person and really easy to work with 👍
Ron is a wonderful new manager, we are extremely thankful he has taken over management of this location. He provided perfect service and we look forward to working with him in the future
Ron was very helpful in helping me get a storage unit that fit my needs
Break ins like crazy and they don’t have anything to do with the quality of your lock. They break in by either ripping open the incredibly cheap door, or by ripping the ceiling grate open. The main office is aware and has taken zero steps to control this. If you store here, you will guaranteed get your stuff stolen/broken into at some point. They claim to have a person who does rounds, but that’s a lie.
They also raise the rent without notification. This place is awful and doesn’t care about you and will take your money. See photos attached of our actual unit, the lock isn’t even tampered with at all - that’s how cheap and easy it is to break in here.
Ron/Manager was very efficient, he made my move in simple yet thoroughly explained. He gets 10 stars from me!
Friendly experience with Ron from front desk
Very nice and helpful staff. Best public storage ever
Smooth and easy service. I get exactly what I needed.
Jenn good costumer’s service
Mason was ready to help my son and I with our storage unit, great service
Thank you Mason. He is waiting for us to drive an hour out of town, when he could be going home . He's been so kind and helpful.
Thank you Mason. We would recommend you anytime
Really bad service. Never again.Dont go there. Very bad neighborhood, as well. Your belongings are not safe, they have added fees that are not worth it. Laura is very disrespectful to customers. This is what happens when you don't stay in school.
Jenn was very helpful and very knowledgeable, would work with her again.
Jenn was beyond helpful and by far has the best energy of anyone I’ve worked with today
Jenn is a BOSSS! Helped with questions I didn’t know to ask. Very personable flexible and helped me save money and get a better unit!
Thank you
Back on Oct.1, 2023 I realized rather late that I should have rented a storage unit when I was checking into the nearby Extended Stay motel. Lori at Public Storage set me up real nice. It was such a relief. Thanks and sorry for the delayed review. Just found my code with your name on it in my wallet. You were great Lori.
I worked with Jenn and Ron today when I went into Public Storage to update my records and sign a new Rental Agreement. Jenn and I spoke previously on the phone. Jenn followed through on everything she said she would do and she was a pleasure to work with. Ron was equally attentive. They made me feel like a valued client.
Olga was very kind and Trina hugged me months ago when I was at lowest. These people really care! Thanks for your support, always!
Jenn, andy and Alex were super helpful
Jenn and Andy have been very helpful.
Andy and Jenn were super helpful when I went to pick up my unit.
I just spoke to a guy over the phone and he was the rudest person I have ever spoken to. I only called to ask why my bill is doubled but he almost yelled at me telling me that sometimes they can just decide to raise the rent at you. He never asked for my name of unit number and hang up on me !! I was in Shock…I called back and Lady named Trina was nice and professional and explained things more it didn’t even take her 3 mins to be nice but whoever I spoke with today 7/18 at 1:41 pm I think you have the wrong Job.
Visited my unit for the first time, and when I locked up using the $20 provided lock, the key got stuck and wouldn't turn or come out. The key broke off in the lock making it inaccessible. Visited the office the next day, but did not get a resolution. The staff were apologetic, but unhelpful. They said it takes up to 30 days for someone to come out to remove the lock, or I could hire a locksmith for $100. When filling out the paperwork to request lock removal, they would not accept the request without an additional $20 charge for another one of their locks.
I initially got the unit to help me move out by week's end, but I can't get access for another 3-4 weeks from now. Worst rental storage unit experience I've ever had.
Ms Trena is amazing she helped me get a bigger unit was fast and very helpful caring an outgoing personality she amazing yall
Trena is amazing! Always so nice and helpful. My belongs were always safe! Best storage units ever!
Trena was such a help and blessing to me. I have been going through some troubled times and she put me at ease and made me feel theirs always a purpose to our life and needs and to not give up hope. She made it easy for me to get my rental so I can put my belongings in....she's God sent in my eye! God bless her! David ortiz
The managers Trina, Ron, & Tami at this location are phenomenal! They went above and beyond to make sure we had the unit we needed and the information to ensure we settle in great!
If you need a unit, come to this location!!
Such a great experience! Trena and Tami were so helpful and sweet. The process was straight forward and easy, I was in and out. Thank You Ladies!
Good attention and good service from the people who attended me, very friendly and attentive. 100% recommendations to Tami and Trina for their help
Excellent service, today I hired a space to store my things around the house and everything was great! I thank Tami and Trena for their attention
The people managing this location makes it great esp., I appreciate Trena’s help when I was having few issues with my access and billing. She immediately resolved those for me and was very kind.
I used several storage places before but the whole process was very smooth. I would definitely come back whenever I need storage services.
Alex and Trena were so helpful to me. Such an easy process to setup. The unit was very clean too.
Excellent customer service by Trena go see her. She will take care of you
Lori and Dawn have been super helpful! They truly know the meaning of excellent customer service and have both gone above and beyond to help me out.
Patric, Trena & Tammy we’re so sweet! I had a great experience here. They gave me really useful tips that otherwise didn’t have to share. It shows their kindness and appreciation for their occupation. I would definitely recommend. Give them a try!
I have had a unit at this location since 2018. They have raised my rent and lowered it (ups and downs) too many times to remember. The latest was about 5 months ago when it was raised from about $130 to $165, then two months ago was lowered to $135/month. All changes, no warning.
I went to this Public Storage location today because I could save HALF of current rate just by moving out of my storage unit I had been in since 2018 and into the unit right next door!! I live in Houston right now. So I asked them why this was necessary and why the rate on my current unit just be dropped back down. I even called corporate many times. (Which may be the reason for the whole $30ish dollar rent decrease). They didn’t care. I lost my job and my car and really would not been able to make this trip if not for the kindness of my fantastic parents. (Yes, I explained all of this to Public Storage every time I called.) They cared not. Fine. It’s a business. That is how they are choosing to make more money.
My unit is “climate controlled”. When I have been in that building to get some things from my unit over the years, it has always been nicely controlled, temperature and humidity wise. I opened my storage unit and started going through some of my boxes. MOLD EVERYWHERE!!!! It was hotter than I’ve ever experienced in the building. It may now be about 1 or 1.5 years since I last went into my unit. I was very upset about there being MOLD covering cherished items that my Grandparents left me when they passed and other treasures I own for my next chapter in life. Furniture, clothes had dead bugs stuck to them, purses that I owned not for price or prestige, but for memories and the support for the local Austin artists who made them, and as mentioned items passed down to me from previous generations of family members.
I went to the office to speak with the manager. I told him what I had found, etc. He no help whatsoever. He told me it IS climate controlled and the air is at 85. He told me there wasn’t anything to be done when it “is 90 degrees out”. (?????😳😳😳?????) I asked him why the temperature outside matters. Even when it reaches 114 degrees a climate controlled unit is rented for the purpose of keeping items in units safe. I guess keeping the temperature 5 degrees below whatever the temp is outside is acceptable to them and they don’t care about people’s belongings getting destroyed.
Emilio was amazing and answered all of my questions made my experience very easy and was very patient with me and all of my question I appreciate that ! -Irma Aranda
Trena is awesome and very welcoming. I was able to get a bigger unit for a lower price and keep my lock.
Trena helped me get my situation resolved so quickly on my lunch break. Trena knows her stuff so if you need someone who to help you, find her.
Austin buyer se sas gratis se has 3 other customers and customer service is 10 thank You Trena
Trena is absolutely fantastic! Extremely helpful and efficient. And a lovely person. She makes this location a great choice.
Trena was very helpful I recommend this facility to anyone....
Trina is a very well trained customer servise she is a good person to work with yall company
Trena and Toya are fantastic! Both super helpful with all of the questions that I had and eager to help!
Trena and Toya are very fast and attentive and made me feel straight at home. Thanks ladies!!!
I rented a storage at this location and Emilio and Alex were very helpful and had great customer service. Emilio keep a conversation going with us and made us laugh while we checked it and it was a all around good experience.
Trena is awesome! Great service and deal. Highly recommend this Public Storage!
Trena is awesome, with great customer service and she builds great relationships with the people with whom she interacts with. She gave detailed explanations about the unis we inquired about and helped us in making decisions on what we needed. I would DEFINITELY recommend working with Trena again 😊
One of the best places in cleanest facilities. I have seen in this industry. Great and safe place to store your stuff. Climate controlled is always a must.
Come see Trena More than just a friendly face.
Instant friendship.
The property managers here have always been so helpful over the several years i have had units at this location. My last couple of times being at my units Trena has been the manager on duty and she took the time to answer the questions I had and met me with kindness and willingness to answer all my questions. Thank you Trena!!!
March 8th, I drove up here with 3 heavy and huge bags of winter things and hauled it to the door and the doors will not open. It is very dark here, none of the outside lights have worked in 6 months at least. Sigh. Not okay. They need more than one entrance here.
If you're looking for storage, this is the location. Ask for Trena. Very helpful and is willing to re-adjust rate after rate increase notice. EXCELLENT SERVICE and highly recommended. Thank you Trena!!
We have had several different units at this location, with good customer service and always willing to help. Trena is very helpful always.
First - I have had an indoor climate-controlled 10x8 unit here for over two years:
PROS: 1) Easy access to the unit through three keypads before I reach the 2nd floor where my unit is located
2) Trena is very helpful and understanding
CONS: 1) I started paying $110 monthly - now, just over two years later, my rent has gone up more than 50% to $167/month!!!
2) about one year ago, they deactivated the back exit gate - I am assuming due to the large numbers of homeless folks who encamp near and outside adjacent to the property
3) You only have access to the property between 6am and 9pm - that doesn't seem very accommodating to me - should be 24-7 access, IMHO at these rental prices
4) My unit was broken into between November 4th and December 8th - Public Storage did not notify me and when I discovered that my unit had been pilfered, I went to the front desk and the management was not very open about the incident. They told me to file a police department report. Bottom line, don't store anything of value in your unit, and don't get lulled into a false sense of security that your stuff is safe. I will be looking for a different unit soon.
*Do not* rent from this facility. My unit was broken into at some point over the last month. They are aware of break ins happening (for over a week now, the front desk staff told me!) & have done NOTHING about it. The cameras in the back building have been spray painted over (again, something they are aware of & have done nothing about) so there is no security footage to look back on. They are still renting units to people & not telling them about this. Despicable.
Great staff! Dawn was very friendly and able to show us the unit type we were interested in and answer all our questions. Was the type of customer service that creates happy, loyal customers.
I met Trena at my first visit and guess what, she was amazing. Has all the patients guiding me through and I do recommend everyone to give this Public Storage location a trial. Thank you Trena
The climate controlled building is great! The lights are automatic. There are three strong moving carts available for use. And there is double security on the building: you must enter your code to open the outer and inner doors.
Trena was very nice and helpful, she took care of everything in a fast and virtuous manner.
Trena was extremely friendly, knowledgeable, caring and kind! She is an asset to the Public Storage Company! Thank you!!
My experience with Mrs. Trena, was absolutely a blessing! She listened to me, made sure she answered all of my questions, helped me in more ways than I expected, and even blessed me. She needs a raise and a celebration for being an amazing staff. Thank you so much!
Good experience, employees are professional and helpful especially Trena.
Facility is always working when we need it and looks to be maintained well. Only knock I’ll give it is the main indoor unit almost never has any carts. Super frustrating.
Be ready for many hidden fees for EVERYTHING. 25$ for locks, 15$ obligatory insurance, $$$ registration fee and many others, if you move out at 1 of November you must pay for the whole month. According to the contract you must inform 60 day prior even if your contract is month to month.
Rude guy.
Trina was proactive and very extremely helpful.
Very professional and friendly!
Trena has been the best, she turned my worst moving experience to a smooth transition with one just kind gesture and that is something I will never forget! Thank you so much
TRENA WAS GREAT, ASSISTED ME WITH EVERYTHING I NEEDED WITH GETTING A UNIT!! TRENA made our experience 1000xs easier!!!!!
Trina and Andrea were both very friendly and helpful. Clean facility. Warm and inviting.
Very helpful
Trena and Andrea are super nice and helpful! Best storage place I've ever rented from to date!
GREAT CUSTOMER SERVICE! Young lady by the name of Trena was awesome! Took time to show me units & pricing, with no rush or pressure. THANK YOU TRENA
Trena was an absolute darling to do business with. Thank you.
Trena was extremely helpful when I showed up to look at a storage unit. I highly recommend this location if you’re looking in the area and want to be in good hands! I got another one and it’s perfect for my move.
Trana was really kind to me at the victor location
Trena is amazing!
Helpful in every way possible and very pleasant to speak with!
Such a awesome experience every time I see her. I appreciate you
Working with Trena at this location was a blessed experience. Her professional representation for the Public storage orientation was by far above and beyond what one could potentially expect. Helpful, well-informed, and was able to give guidance with offered support. Recommend working with Trena at this location over and over again. God bless and stay cool!
Trena was so helpful!
Today I was moving out of my storage. Trena helped me she nice and polite. She acknowledged me when I walked in even though she was on the phone. Over all good experience with this storage facility.
Trena was very helpful thats why i came back the second time around. Shes a keeper. Thanks again Trena
Trena was very kind and very helpful.
They've been incredibly accommodating as I've coordinated a moving pod to be delivered and unloaded into my unit. They were always in touch and communicated very well - highly recommend!
Lori and Shai
The employee that helped us here, Trena, was super helpful and professional.
Absolutely amazing facility as well as guest service! Trena, and Dawn were both great. Dawn was an angel and Trena went above and beyond to see sure that we were satisfied. God sent!
Trena was awesome!!!!!
Good clean place
DON'T DO IT . We have 3 units here and they ALL GOT BROKEN INTO. They never told us but let the door just be broken so anybody could access our stuff. We originally got all 3 units at the same exact time but somehow they All had different rates over time and are paying over 3x what we originally contracted. The staff doesn't care, cameras don't work and cops won't do anything, even with finger prints and shoe prints (they stepped on a black case we had, very distinct shoe impressions). ONE of the richest companies in the world and they don't care about you. Don't let the fresh coat of paint fool you. It isn't a safe place for your valuables.
Also- the 3rd floor is hot as hell and it took over 2 years for them to fix the light above our units, (even though we constantly asked them to fix it) so we were always in a dark place to access our storage units.
Wow!!! Special thanks to Jen and Trina for their outstanding help and support w//my long distance move. In addition to pricing, their customer support is truly the best. Go for it…
This place is awesome! (I know it's just a storage facility - but I stick by that assessment.) We had a very hectic move and ended up needing 3 units here. The manager is AMAZING when it comes to customer service and the place is always kept in great shape. Highly recommend!
Great service very nice staff
Great customer service. Dawn is competent, helpful, and hilarious. Which, after all the stress of moving is a welcome relief. And, she keeps the units and bathrooms super clean. We really appreciate this storage facility and will use them for all our storage in the future.
First time renting a space with Public Storage and Lori the GM was very nice and made the process easy!
We came by to see if they needed gutters cleaned and got a conversation out of it. Thanks Trena go see her
Awesome customer service and friendly. Go see Trena she will get you taken care of
Excellent customer service and support. Very friendly and i appreciate Teena showing key my unit and how everything works. Great asset to the company.
Trena was great
Lori and Tasha very nice, kind and professional ladies.
All procedures was done easy and fast.
I had a great experience at this Public Storage. Easy access and secure. The customer service in the whole process was wonderful from the time I opened my account forward. Trina was very helpful and on top of everything.
Good costumer survice
Trena was awesome and knows what she is doing. I appreciate her customer service and conversation. Go see her for your storage needs
Ms. Trena was very helpful and nice. I do recommend this location for your storage needs!
The staff was friendly, patient with me, very and helpful. Great staff!
Trena and Mrs. Nan provided me a very good service. They are nice and friendly and do their job efficiently. Good experience with Public Storage.
Rented a unit online very fast easy and affordable, Ms. Trena was very sweet and answered all my questions. Thank you public storage!!
Amazing customer service and experience!! Trena was helpful and a joy to work with. Great prices and super easy location. I highly recommend this location.
Came in and got a unit today Tasha was very helpful
Dawn was extremely helpful
Dawn just started her and she’s already a pro! Trena is fantastic too!!
I came up here 2 weeks ago, but I couldn't review because the day was so frustrating. It was a Sunday. Lori was on staff. Lori worked her butt off.
My access code didn't work initially. Then I couldn't find my locker. Then my lock wasn't good and needed to be exchanged. It took me 3 hours to get one tabletop stored secured in this space. And it was hot as hades.
My long waits for fixes were because Lori was the only one on staff. Clearly, she was getting lockers ready, helping other people, and taking lunch. It definitely made me feel bad about asking for a same-day locker.
Lori is a 10/10, she was patient, kind, and a worker bee, definitely recommend. I hope that it isn't a common practice to have one person working alone. If so, whatever they're getting paid needs to be more.
I wasn’t real thrilled about having to get a storage unit in the first place but life happens. I will say however I am very grateful that I chose public storage, Trina is very knowledgeable and extremely helpful with any questions I’ve ever had. I would recommend public storage for any of your storage needs.
Mrs Trena is good at what she does. She is very helpful. And Knowledegable. I have a unit at another location and I like to come here to pay because of her.
Trina was very helpful and friendly. She's very knowledgeable! I'm glad I came to this storage.
Trena Williams very good customer service 👏 👌 👍
Trena was such great help with helping me locate my unit and showing me all the ins and outs of the app!! Highly recommend this facility, if you were looking for storage in the Austin Cedar Park, Area
Best place I received for storage.
Trena was so helpful and made sure I had everything I needed taken care of. I recommend this place if you are looking for storage!
Today I have had the Pleasure of Meeting With and HELPED In-Turned to be the MOST IMPORTANT and Knowledgeable Resonings for the SERVICES NEEDED
She Is a Intelligent woman who's
KNOWLEDGE is UNBOUNDABLE
TRUST - HONORE THY SELF
WE NEED MORE PEOPLE IN SERVICES WITH THAT KNOWLEDGE!!!
THANK YOU
TRENA
Staff here is extra helpful and does above and beyond customer service. The manager here is super sweet and helped thru my time of need
Trena she give good service thank you
Trena was very helpful and very polite excellent customer service
Trena was the greatest service representative you could ask for. Polite, positive, and able to multi-task like I've never seen. Great job.
Trina help me so much it was such a help
Paul was the person that assisted me. Friendly, Outgoing, Knowledgeable and all the things to make a new client feel like “I” was his only customer today. Thank you for having Paul as a Team Player. Delphine Lee
Trina and paul ,very helpful people and amazing customer service
Trina, is very professional. Friendly and makes things right. Got charged more without notice, and she called me to let me know she had fixed the error.
Thank you Trina!
Been here for a good bit. Had many other units but the staffing here is second to none. Ms. Trina is absolutely an angel and has bent over backwards to help me in certain situations way more than she should have. Ms. Lori, Tasha, Tall Paul are amazing as well!! If it wasn't for a move id prob be here for life!!!!
I shared a unit at this location with my abusive boyfriend who attacked me while we were at the facility. I had to call the police for protection to get my things out of the shared unit and into a unit I rented in my own. The district manager cancelled my lease without a refund stating I had been involved in a situation that caused property damage, I called and sent several emails without a single response. My ex still has a unit at that location. I was attacked and then punished by the management meanwhile the perpetrator carried on like nothing happened. Do not give this company your business.
Management is very friendly and very helpful!! Thank you Trena!!
Trena was very helpful and knowledgeable on my storage needs
Great friendly staff at this location. Tasha was extremely helpful! I had a billing issue and she helped me get it resolved and then followed up later to make sure it was.
Trash. Broken into and rent raised
Had an issue and mentioned to management, they were quick to respond and super helpful! Trinity and Kizzy took care of the problem as soon as I brought it up, highly recommend.
amazing
Great customer service, easy and fast response! WOW I can’t believe how good this place is!
Trena and nattlie were amazing
Victoria and Nattalie and Trina
Trina was absolutely amazing! She was very quick to get everything set up and ready for me to move into my unit!
Good people make the difference
Lori was extremely helpful
Amazing staff!!! Especially Megan and Trina they really helped me quickly and also had amazing attitude.
AMAZING SERVICE!! By Trina and Megan !!!! Thank y’all
Trena was amazing. She made there whole process easy and pleasant. Thank you.
Great customer service all around good experience
Trena and Rich are great help for this old lady, learning the app! Thanks!
I had a HORRIBLE experience. They kept raising the prices on me and ultimate ended up paying 4X what I initially signed up for. I kept the storage for 9 months. They threaten to sell your stuff with no negation for arranged payment after 2 months. When I needed a few days to pay on the 9th month they sold my things with my engagement ring inside.
Best storage unit around, Amazing staff, Amazing prices, I highly recommend if your looking for a friendly storage unit. I was at a different place before and I am glad I switched to public storage. 10/10 everything
Trena is was so great thanks for everything 😊😊😊 I recommend 100 💯 . Love it 😊 she so she so suit , thanks thanks for the helps . And storage they are so big 🙂
Storing your things in a box or coming to retrieve some of your things from a box has always been a stressful and depressing activity. The staff at this Public Storage especially Trena, are friendly and professional and helpful and made/make the whole process almost enjoyable! Thank you!
Lori & Tasha were outstanding. Very kind and very helpful. Also, Trena was great! She didn't give up on me even after I accidentally missed my original appointment. You have very nice & helpful folks working with your team!
E.P.
I came in today and paid my storage and Mrs Trena is awesome and so loving that I appreciate her. Even in her training Aiden she was still taking care of business 🙂. She is awesome and I love her 🤩 she is a keeper
Trena was very delightful n helpful she's definitely an asset to have on your team
So I needed a storage for my stuff. I walked in and was greeted right away . Trina was very helpful and also showed me around. She was very nice and knew just what size of storage I needed. I'm glad I decided to rent here. Plus is that it's climate controlled and clean. Thanks Trina!!!
Trena is the QUEEN 👑. She was so pleasant to deal with when signing up, giving all the necessary information and helping me with any questions I might have. She's been a pleasure to work with and excellent customer service. I am so happy with Public Storage because of employees like Trena!
Terrible service. This office refuses to honor the terms of their own rental agreements and tacks on an additional charge for a lock. The contract states you can return the unused lock for a refund within 30 days but they refused the return claiming it must be returned on the first day of rental. They refuse to abide by their own policies. Also, it's impossible to contact them by phone during office hours. Stay away
I just got a unit with them, Trena and Tasha are so helpful and friendly! Thank you so much !!
Been using this place for years. Great experience and customer service. Love Trena!
I rented storage space from this location for three years and I not once had a issue. Trena, lovi, and Natalie have always gone above and beyond making sure the facility was always clean and safe. Those three ladies are super sweet and if I ever need storage space again in north Austin I would not hesitate to rent from their facility again.
Trena is Best do her job for help thanks to her so much blessed
Awesome Service & Friendly Staff!
Trena Got It Going!! Love Her Friendly Vibe!!
I Have Been Renting Here For A Few Months & I Always Run Into Her Here & There.
She Is Very Kind & Always Welcoming.
Thank You Trena For You Great Service !
Trena that works at this property is the best! Very helpful, always a smooth process when i get to this location!
These ladies were angels on what could've been a very bad day. Trena, Nattie and Lori out did themselves with their customer service and their Godly kindness. They took the time to hear me out in my situation and quickly helped me. I will be forever grateful!
Great service with Trena
They’ve got a great team of folks running the facility these days. I always feel safe on the premises and the office folks are very accommodating and helpful.
This place is great, easy access,, no shady characters hanging around. Trina the manager is super helpful, always has a smile on her face. The location is perfect too, I had a unit in south Austin that was inconvenient for me with my new job. So glad I was able to get a unit here.
Trena helped me and she was great! The unit was clean and I felt safe leaving my stuff here. They have carts for people to use during office hours which is really helpful.
I rented a unit for almost 2 years here while I decided to travel during the pandemic and never had an issue! I would visit here and there to make sure everything was fine and it was. Aside from a price increase over the 2 years I have 0 complaints and definitely trusted this storage. The checkout process was also super easy and convenient.
Trena was helpful and great experience.
First time using a storage facility, and Trena made it easy! I went yesterday and grabbed my key- figured out the lock, and looked over the unit. It will fit my stuff. I has somewhat confused on how to access it from the rear entrance. I called Trena, and she explained the access points- easy. I've called three times, she's answered all three times! Just questions in general...again because I've never had a storage unit. Thank you Trena!
Ms.Trena & Crystal are amazing. Every time I see them in the office they are more than willing to help and make sure I was taken care of. PS couldn’t be more lucky to have these two women running their store!
Trena was really nice and professional also she was really sweet with my girls and she answered all of my questions . I would recommend this place if you need a storage unit . She was really nice and understanding and listened and took her time to explain everything.
The manager had great customer service the facility was clean and organized would recommend
The manager was very friendly and helpful will definitely refer to my friends that are moving
Trena and Crystal were very helpful with my Pod delivery and overall it was a good experience.
Very professional, patient and personable. Thank you.
While this is perhaps the cleanest storage facility I have ever used, pricing strategy left a lot to be desired. I leased a 10'x5' unit less than a year ago, and including the $15 a month insurance they force upon you, the rent was less than $55/ month. A few months later, that went up to $65. Last month, I received an email notification that it would now be $102. A few bucks increase, I can understand, but to DOUBLE the rent in less than a year? There are hundreds of units there, so this is not a matter of keeping up with the economy; it's price gouging greed. I don't blame the staff because they were always very pleasant and are not the ones who set the rates. The staff gets a 5 star, the corporation gets a 0.
Property Manager Trena was very nice great customer service nice clean property with great rates thank you!
I have tried several other storage places but public storage is by far the best. Every time I come in I’m greeted and helped with everything and anything I need. Kizzy helped me with my storage unit any question I had was answered she was quick and efficient and friendly; over the phone and in person as well. Putting a smile on everyone’s face. I’m so happy I chose to rent a storage space here!
Trena was helpful and funny. I'd recommend this place to anyone.
TRENA WAS AMAZING!! The easiest process so far moving during this Incredibly stressful time. If you want the best customer service come to this location and ask for Trena.
What a great experience! I am a college student and this is my first time ever getting myself a storage facility unit. I needed a place to put all my belongings during the summer, seeing as I won’t be here and can’t store it at my family’s house. When first thinking about finding and reserving a unit at a storage facility, it felt very nerve-wracking and daunting. All of my anxieties vanished in an instant once my boyfriend stumbled across the Public Storage website. They made it very easy to sign up and reserve a unit, all completely online (and we even did it the day before we were planning to move all of my belongings). In a matter of 10-15 minutes, we were all booked, payed for (at a VERY good price), and ready to move into my new storage space. It was a very quick process and made me feel at peace.
The next day, we visited the facility with intentions to move our belongings in, and thankful Ms. Trena was there to help us along the way. There was no better person to help us move than her. She greeted us with a friendly smile, and felt very warm and inviting. She made us laugh and smile the entire time, and it really felt like we were very much being taken care of. She went over all of the required information again just so I wasn’t left in the dark to interpret what was sent to me online on my own, which was very helpful to a nervous person like me. She led us to the unit, explained all of the rules and information to me, and it couldn’t have been an easier process.
The interaction I had with Ms. Trena as well as how easy the entire process was makes me feel very justified in choosing Public Storage as my go-to storage facility (and I will definitely be coming back in the future)!
Thank you Public Storage (and a very big thank you to Ms. Trena!!!)! <3
I swear this is the best Public Storage in Austin all thanks to Trena! She answered all of our questions and helped us through every step of the way. Trena went out of her way to be especially welcoming and took genuine interest in us and our needs. Will certainly be returning for all of my future storage needs and for Trena’s excellent customer service.
Love Trena for helping my friends and I out with navigating the codes and such. Super sweet and super friendly & answered all of our questions.
As a person who works in a service field, I truly appreciate good customer service. Today, I encountered an example of outstanding customer service from a Public Storage employee - Trena. She treated me like a human being. She understood what I was going through. She's a gem. It was the best customer service experience I've had with Public Storage in the almost 8 years that I've been using Public Storage. You're lucky to have her. Thank you, Trena!!!
Been storing here for 5+ years now. Staff has always been helpful when needed along with friendly smile. I've had bad luck with other storage facilities in the past with property upkeep but here they constantly are in the grounds making sure everything is A1.
Ms Trena is the BEST! So professional and courteous. I live in Lago but I won’t store anywhere else because of her. Trust me. You won’t regret it! ❤️
Trena made me feel so comfortable and was so helpful for my rental process. I truly appreciate the location and her help!
Ms Trena is did an amazing job assisting me with my unit. Very professional and patient. Stay in contact with me about my unit cause I drove all the way from El Paso tx. She is definitely a wonderful person and a great place to go for your storage very clean as well !!!
We have had a unit at this location for about 4 years, now living in CO we have had to manage out unit from out of state. Ms.Trena has done a phenomenal job assisting us with anything we need over the phone. We have felt comfortable and safe keeping our items at this location!
The folks working here have always been so helpful every time I needed their assistance. The facilities are clean and well taken care of!
Trena was of exordinary help on finding my unit and asking if I needed anything help make the unloading easy. Smooth easy process highly recommend this particular public storage facility
I really like this specific location. Always cleans and friendly staff. I was in and out thanks to Trena. Appreciate great customer service!
Very clear Very professional and friendly staff
Trena was so helpful, friendly, patient and answered all our questions. I definitely recommend this place for such a wonderful staff. She personally took us to our storage and explained to us step-by-step how the lock and the gate codes work. Great experience.
Very professional and fast experience!
Thank you Trena
Trena was so very helpful with finding a unit to fit my needs. The customer service by Trena made this process easy and quick.
I never feel the need to leave a review but I just couldn’t resist. This was my first time having to rent myself a storage space, I was a little anxious on not knowing what size to get myself, when I walked into the office I immediately relaxed and was greeted with warm smiles all around. I personally had the pleasure of meeting Trena, she walked me through everything, ensuring I received a great deal for the perfect space I needed. I wanted to write this review and dedicate it to her for all her help today. And I hope she gets recognized.
Very welcoming environment employees especially general manager was really great and treated me with the best customer service possible I believe her name was Trina she definitely gave me a warm welcome I would refer this place to anyone I know and if it were possible I'd give 20 Stars...
I highly recommend this Public Storage. The staff are professional & customer service oriented. Trena was amazing. She was very friendly & personabe. She greeted us with a smile and promptly addressed all of our issues & concerns. She was kind & didn't make us feel bad about getting behind on our payment. Trena made us feel like valuable customers & brightened our day.
Trena was super nice to deal with. Got us in quick and efficient.
Clean and well priced.
Ms Trena is did an amazing job assisting me with my unit. Very professional, patient and personable. Always in a positive demeanor and sweet. I have rented with public storage for over 5 years and she has been the most helpful and kind worker I have yet met. Thank you!!!! ^_^
First off, Trena and her whole staff here at this location have been great to work with and very understanding. They always address any issues I have when I come in.
Beware of rate increases, they are ridiculous!
January 4th 2022 (yesterday) I got a rate increase notice in the mail. I was notified that my rate was increasing from $304 to $400 a month (32ish %). My last increase went up 25% from $240ish to $304. I offered to come up and pay for a year in advance in order to lock in my current rate of $304 and was told "that's impossible" from the customer service agent on the phone. Now they'll have to re-rent this unit at an introductory rate and since it's a larger unit 10'x25', it may not rent immediately and they will lose more money, guaranteed, on this unit for 2022 compared to just doing the right thing for a loyal existing customer that could have easily been a long-term customer. Not to mention that by 2023, my business will probably be much more recovered from the pandemic, and I would be able to handle an increase at that point, who knows. Anyway, be aware of the intro rates. Corporate and the greedy suits will try and squeeze you as quickly and as much as possible. I don't mind increases, I get it, but the substantial increases during a pandemic with less than a 30-day notice is just a bad business decision and I'll never recommend and will probably deter as many people I come in contact with, from renting from this company due to their greed.
Dear Public Storage- Take care of your EXISTING loyal customers! It's not hard.
I have been using this storage for a little over a year and have had a great experience! Trena has been super helpful and truly cares for her customers. She answered all of my questions and showed care during my moving process. I would strongly recommend this storage unit!
Miss Trena was marvelous!! She has been soo welcoming this whole process since move in. I haven’t had such customer service like this since I’ve been in Austin! ASK FOR TRENA U WONT REGRET IT!
Erica was very helpful with transferring from one unit into a larger unit. She even offered help with moving after she had clocked out on her way home! We have rented at this location for a couple of years and find it to be very safe with security and awareness of all that goes on at their property.
This facility is highly recommended. Erica went above and beyond to get us transitioned into a larger unit. She even checked on us during the move and brought us an additional cart to assist.