Public Storage Self-Storage Units at 2233 E Valley Rd, Renton, WA

Lisa was great she was really nice with great customer service! She knew her job got me in and out fast and even showed me the unit I’ve rented at a different location and it was dirty this location was very clean!

Lisa at the valley road property has been an outstanding help since we first rented a unit. You should hire more folks like her!

Wonderful customer service! Made this easy and pleasant!

Extreamly helpful and quick service. With a pleasant personality.

We really appreciated Lisa's personality and service. She was extremely helpful in getting us set up with our new unit!

Awesome

Lisa was super helpful and a pleasure to talk to.

I just start renting here I love the lady and the gentleman so kind professional friendly they actually know and feel our needs and the place super clean I love it

Lisa and Norma give excellent customer service. They are polite, cheerful kind and patient. When I changed bankcards, and forgot to update with them, I got a reminder call instead of a reprimand.

Lisa is the sweetest and has best customer service ever Thanks Lisa keep up the good work and the beautiful heart

Awesome experience with Nikki! Really nice location

Lisa was an excellent help the hole time I was renting there will rent again

I am recently moving out of my first apartment. I’m 25 and this is my first time getting a Public Storage by myself and Lisa here at the east Valley. highway location was beyond what I could expect. She was very kind, very professional. We talked, got to know each other while Everything me being a customer. She made me feel very comfortable renting the storage by myself she explained everything in thorough detail. She walked me to the location of where my storage would be, and she made me feel very, very comfortable And I really do appreciate her. She took the time out to wait for me to download the app and show me how to access the gate when leaving and going. But overall, I really adored Miss Lisa Thank you Lisa , See you later 👋🏽

Norma was extremely helpful and very knowledgeable of how things work here. She gave me a tour of multiple units to see what size was right for me, and she took the time to explain everything and showed me how the gate works. Hands down some of the best customer service I have received!! Thank you, Norma!!

Norma was very kind and helpful with helping me switch unit sizes.

Jama Yusuf I want to let you know that the staff at this location especialy Lisa is very helpful and is always there for you when you need assistance. I would recommend to anyone to visit this location and use it.

I just moved in and they are awful. My boyfriend wanted to open a storage for himself to have ours at the same place. He had forgotten to bring his unexpired ID though no problem he can come back right? He was dropping stuff off at my storage while he was there and asked them to change the light bulb as I have only been there a month and it has gone out. They refused said they had other stuff to do..OK? Then when my bf was unloading my car the police rolled up saying the lady called the police on him! They trespassed him even though he is on my account and they have all of his information. Then because he left his valid ID at home they refused to let him drive my car home. He had to ask strangers to use their phone to try to get ahold of me but I was sick asleep at home and didn't get his calls. He had to pay a stranger $20 to drive him the few miles home. I had to rush out of bed when he got here and woke me so that my car was not locked in their facility the whole night. I had to get my family out of bed to drive me over there. When I talked to them they kept coming up with excuse after excuse on why they were valid on calling the police on him. Apparently a car like mine ie without a license plate (I just bought the car so it's in the window) has been breaking in... so they think that we would break into their facility when they have all of our personal information? How stupid do they think people are? They were not willing to rectify the situation or even apologise and kept defending their actions and I am livid. Now even if I wanted to I can't access my storage because I am to sick to travel much and he has been trespassed! I guess they have to keep my stuff? I will never store with them again and their rates are insanely high! It's absurd.

Lisa is the most helpful and sweet office manager I have interacted with! She was more than happy to help us with out with a unit change and made the whole process easy. The public storage area itself is always clean and taken care of so 5 stars all around!!

Thanks Lisa for the help

I went to ask about a parking space and Lisa helped me out and was wonderful throughout the process. Thanks!

Nice, clean, and helpful.

LINDA IS AN OUTSTANDING PROFESSIONAL. CORPORATE.....GIVE THIS LADY A PAY RAISE AND VACATION TIME. SHE IS AN ASSET TO PUBLIC STORAGE. THANKS, LINDA FOR MAKING MY DAY BETTER AND LEAVING ME FEELING CONFIDENT IN MY CHOOSING OF PUBLIC STORAGE. I AM CUSTOMER FOR LIFE. KYLE C

Never been happier at this public storage place.

Norma was great, very helpful, very knowledgeable. She made my move very easy

Norma was very nice and helpful

I’m very happy from your service specially lisa she is very kind friendly behavior with me thanks for your service.

Norma is so great! She helped me beyond my expectations. This place is perfect. Lisa is super as well!

My experience was great!. Lisa was very helping and kind, I highly recommend you try this location!!!.

Lisa was great!! Made the process quick and easy for us. Great customer service!

Lisa was extremely helpful with a billing snafu. Very helpful, friendly and understanding.

I want to review the property manager Norma as being one of the best managers. She always listens the customer and assist them when in need. When you request information she is right there for you. I appreciate her feedback.

Lisa and Norma have an outstanding customer service! Not only they help you with your needs but they always got the positive and high energy. 5/5 Rating for sure!

Lisa was great

Lisa is the absolute best manager on site!!! She goes above and beyond to help you. If you are looking to store your things or your car this is the best place and you will get impeccable service. ❤️

Lisa is a nice person and helps me with all my needs. I would recommend storing here for anyone.

Lisa is an excellent property manager and would recommend this place.

Won auction. And I must be cleaned out in 48 hours. But office is closed. No one inside. No one answer my phone calls. Was waiting 2 hours. No result.

Norma is very kind and helpful. She has a great customer service. I definitely recommend this location

Lisa was a blessing.

I don’t even rent a storage place here, but wanted to leave a review for the wonderful Lisa! We came here on a Sunday to help a friend (she’s renting multiple spaces and units after the death of a family member) clean out her space. Everything looked clean and organized, but the true greatness of this Public Storage is Lisa - her helpful assistance, accommodating kindness, and prompt attentiveness is unparalleled!

Lisa is a nice lady very helpful always improving the storage site . She 's respectful but serious communicates with all her customers an rent is affordable to deal with compared to other places around the area . Thanks Lisa you are a great person well respected by all . Corporate couldn't ask for a better employee than lisa she cares about where she works an about others . Thanks public storage for making me feel at home . An My stuff well protected . The Meredith's .

It was a great and safe place to store my things, both Jeff and Lisa used great customer service they made me feel comfortable and when I need to store more things I will be back to this location.

I use storage units all across the Northwest for business. This particular public storage is my favorite. It is reasonably priced, convenient and extremely clean and cared for. Lisa the manager has been extremely helpful to me, which is important since I am based three hours away. She is very thorough in every aspect of that facility. Thank you Lisa for saving me so much time and worry!

Lisa went above and beyond to make sure we got what we wanted! Thank you Lisa!

Great staff