Public Storage Self-Storage Units at 13105 SE 30th Street, Bellevue, WA

It's a terrible place of public storage. I would give 0 stars because of the staff who work here. I won the auction in this place. Their manager called me, and we agreed to meet on Sunday at 11:00 a.m. I was driving from Puyalup to Belevu. When I arrived at the public storage. The office was closed and I waited 2 hours and couldn't get through to the manager. When I finally got through to the line. They just said they resold my auction to other people. I also rented trucks and paid $179 for it to take out my things that I bought. And I lost my time and money on renting a truck. I believe that this storage should answer for its actions.

Thank you Mylia!

Decent place to store bulky items on Eastside. Summary: good location and helpful property manager, however corporate has a predatory pricing policy and WILL raise your fees by insane amount after only few months, so I do not recommend to do business with them. If you want more details read on: Pros: Safe - they have great security & alarm system and police discourages any shady loiterers. Great location - really close to Bellevue. Great management interaction - Melissa (property manager) has been very nice and helpful whenever I had a question or needed to switch a unit. Another pro - absence of rats, the other Public Storage branch in Issaquah was infested so badly that multiple customers got their stuff chewed up, destroyed and covered in rat feces . Cons: Unethical corporate pricing model - Public Storage would do a bait & switch storage rate, then raise it by 100+ dollars few months later. Super annoying and discourages you wanting to do business with them. I instead would recommend Premier Storage company that locks the rate for 12 months and even when they increase it is reasonable (by 5-15 dollars) not crazy $100+ increase like here. Thats why I would NOT recommend them unless you only need a couple of months storage. Update: I had raised my review by extra star after the management reached out directly to me to review some ways to mitigate the increase. I appreciate their good customer service and that they were able to postpone price decrease by another 3 months

Melissa is a great on-site manager. Very pleasant, quick on her duties and really efficient. Location is great and seems very safe. Excited to rent here.

I recently had a security concern . People that have been following my post and contacting me ! . There has been an update . Distinct manager called and we had a professional discussion. I addressed a concern on more security and a solution. He agreed and made a call to his boss and ssid they will be correcting problem as quickly as possible with this solution. This will help every client at this location by ADDING more security for possessions and people. Thank You for personal call and following thru with your actions! Charlie

Melissa was absolutely brilliant in helping me get my storage unit lock to open! Even though it was super busy, she still found the time to help me and the others quickly, intelligently, and with total ease. Thank you so much!

Amy helped me out so much. I really appreciate her hard work!

Melissa has very very good customer service and communication. Very professional

Perfect and seamless! Great customer service

I find storage near me. I meet Melissa. She's an amazing . She followed up with me. She helped me go through all the process. Thank you.

Melissa went above and beyond helping me secure a storage unit this morning. She showed up early and was very professional and polite. She knows her job inside and out and answered all of questions. She sets a very high standard and represents the very best in our work force.

Melissa was a huge help on making things easy when I got a couple pallets of materials delivered to my unit!

Melissa was amazing. She followed up with me promptly when my online registration needed help. We toured units and I was signed up as a happy customer in less than 30 minutes! I’d give six stars to Melissa if I could :)

Melissa was a great help with my situation and much appreciate to her for helping me take care of my units. Will definitely be using these guys in the future a lot more.

Thank you Public storage at Richard to help us making the moving and storage a pleasant experience. Especially the manager Mellisa went above and beyond to provide us the moving tools and hammers to take the furniture apart. She truly touched our heart! We thank you and hope the company will reward the best employee you have!

非常棒的服务，强烈推存，我很喜欢

Hello there This place has the best customer service I have seen since the '90s.

Mylia provided great customer service and help. Great storage location because of her.

Mellisa is great

Great service!

Lorita is fantastic!!!

Great experience with friendly and knowledgeable staff. Great job Melissa.

Melissa had a great customer service. Very knowledgeable, attention to details and a warm welcome with a big smile. Friendly staff. I would recommend this location to any of my family & friends.

Have several units here. Melissa, the property manager, is very friendly and on top of things here.

Melissa a huge help getting me and the app to get along High marks for service.

My experience with Melissa at this Public Storage was outstanding. Her attention to detail, her kindness and her willingness to assist with getting into the perfect unit, was a blessing and much appreciated.

Melissa is AWESOME!!!

Melissa at the office is amazing!!

Super nice staff. Very helpful. Storage was spacey and clean.

Great friendly and helpful staff!

We rented a unit to move into Nov.3rd. of 2023. We had to put a lock on it as per their requirements before moving in. On Nov. 3rd. we went to get prepared to move in and found water standing in the unit with water damage. We showed this to the manager immediately. She checked to see if we could switch units and was told that we could not do that without the price doubling. She told us at that time we would be refunded our money. Since that point, I have called numerous times since we never received our refund. Again, I was told by different people the refund was on the way. Nothing happened. I have stopped in numerous times and no one has been in the office, and they never answer the phone. Today 2/22/24 I called and finally got someone. I explained the situation again, and I was told because we had the lock on the unit (as required by them) we would not get a refund. I find this company will take your money, but refuse to refund on an issue that was theirs and did nothing to help us. NEVER USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is not even worthy of one star since we were cheated by them!

Melissa Madrano is super reliable and fast at her services! Definitely recommend to come here for your belongings to be storage.

Very easy to use. In and out. Staff is very helpful, and the location is super convenient.

Mellisa facilitated the entire process efficiently and effectively ! Extremely knowledgeable and skilled at performing multiple property management tasks and clients all at once with ease. Confidence inspiring. Public Storage, the world’s leader in self storage gets there with professionals like Mellisa. Huge thanks Highly recommend

Melissa was such a big help! So glad I chose this location!

Melissa was a big help and I'll ever forget her kindness!

Melissa is a rockstar! I had difficulties with the initial website promotion passing through to my account so I went to the office and asked about what had happened. She calmly and kindly looked up my account, saw the payment I'd made and explained how the promotion would work very clearly. She also showed me the storage unit and walked the yard with me. Throughout the entire engagement, she was positive, kind, and courteous - Public Storage missed the mark on the dial in "customer service" (loosely defined) but hit a home run with Melissa running the office!!

Melissa was extremely helpful in helping to get us set up with a storage unit and move-in same day! She's extremely patient, diligent, and knowledgable and overall a wonderful person to work with!

Friendly service!

Melissa is wonderful! We have had our unit since the beginning of February this year and have not regretted a single second of the extra storage space. Everyone is usually very friendly that has a unit at this location. Highly recommend

I drove to this location 4 separate times during business hours & no worker was ever there any of those times!

Kathleen is the most conscientious and resilient employees I’ve seen on your site. She answers all the important questions and she is very knowledgeable.

Harm, very nice, and does an amazing job with customers.

Very pleased with my rental process and polite service.

Thanks harim.

Harim was the best. I was in a pinch short on time between work and moving. Last minute, I had the pleasure of meeting Harim and with the BEST customer service. Ever Harum walked through my move planned, each room size according to items going in, and was not just trying to rent a unit but was genuinely concerned with my move being easy, no hiccupss. Harim made this easy for me. I have to mention that he even informed me of other locations that might be more accessible from my current location. Harim is the sun on a rainy day. Thanks Harim

Harim did a great job

Clean and well maintained property

Harim is very customer centric and has helped a number of times during our rental period. Thank you!

Harm assisted me with my lockout issue and he did a great job. He is awesome.

Harim gave me great help for my unit. He is awesome!!!

The property managers Hiram and Doug are both fantastic!

Harim at the office is so helpful! He was off on the day when we were moving stuff in. We had some issues with the check-in process. He came in to help us out. Harim is the best!

Harim at the office helped a lot for the move-in and move-out process. Very professional and thoughtful. Highly recommended.

If i could give 0 stars i would do not use this storage facility our things are ruined due to rodent and ant infestation! And the manager or whatever harim tried to blame us! DO NOTUSE THIS STORAGE!!!! YOU HAVE BEEN WARNED

Harim did an awsome job in helping me reserve a larger unit. Nice work.

Baron is very professional and proactive. I Am very impressed. Top notch service.

Harim es una excelente persona, habla inglés y castellano, meticuloso con los detalles del alquiler, 5 de 5 bien ganadas.

Harim was awesome

Doug and Hareem worked very hard together to make the best deal possible for us. Recommend again, 10 out of 10

Harim did great job!!!

Harim is awesome! Helped me get set up with a new unit. Was helpful and answered all my questions.

Harim was very professional and he provided the assistance I needed. No hassle.

Lorita is amazing!!!!!

Lorita is so amazing. Great location and prices. Clean units.

Lorita at Public Storage was amazing. She took the time to really ask me about my move and was very helpful while I decided what I needed for the job at hand. She clearly takes pride in her job and has fantastic customer service skills. She is an asset to the company! Mary Bradley

I met Lorita at this small property, she was friendly and helpful explaining the processes. Looking forward to moving in later this year. Perfect location!

Harim at the Factory Public Storage was beyond helpful with helping with my rental Storage. He went above what I had hoped for with my situation. His patience and attitude and greetings for me were impeccable. He definitely solved my situation for me. He actually even helped me learn how to use my phone better with new apps. I was treated like I was family. Very Very Happy with Harim's service. I would recommend anyone to this Storage facility with its fantastic customer service. Smile 😃

Gracias por su ayuda

Lorita from the office called to confirm that it was I who changed credit cards for my autopay, which I appreciated. She agreed to try to eliminate a new rate increase! Great service!