Public Storage Self-Storage Units at 7400 Alban Station Blvd, Springfield, VA
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Boat Storage
- Car Storage
- RV Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
5'x5'Online only price$ 42/moSmall 5'x5'
$ 42/mo $56Best Price Label
5'x10'Online only price$ 61/moSmall 5'x10'
$ 61/mo $81Best Price Label
10'x10'Online only price$ 98/moMedium 10'x10'
$ 98/mo $130Best Price Label
7.5'x10'Online only price$ 105/moMedium 7.5'x10'
$ 105/mo $140Best Price Label
8'x10'Online only price$ 107/moMedium 8'x10'
$ 107/mo $143Best Price Label
10'x20'Online only price$ 143/moLarge 10'x20'
$ 143/mo $190Best Price Label
- Inside unit
- 1st Floor
10'x15'Online only price$ 184/moLarge 10'x15'
$ 184/mo $246Best Price Label
10'x15'Online only price$ 203/moLarge 10'x15'
$ 203/mo $270Best Price Label
- Inside unit
- 1st Floor
10'x25'Online only price$ 216/moParking 10'x25'
$ 216/mo $287Best Price Label
- Uncovered parking
10'x30'Online only price$ 343/moLarge 10'x30'
$ 343/mo $457Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Springfield Storage Units off I-95
Find storage units in Springfield just off I-95 for easy access throughout Northern Virginia.
Don't stress over storage in Springfield with these conveniently located storage units. Clean up your car trunk, and your commute, with one of our 5x5 storage units. Perfect for small item storage, 5x5 storage units are great for storing luggage, seasonal clothing, sports equipment, and exercise gear.
If you want to make the most of your apartment or townhome, or simply want to get your house clear of extra items, our 10x10 storage units can hold up to three rooms worth of furniture, bicycles, oversized boxes, appliances, and more. 10x10 storage units are also an ideal solution for local businesses who want to maximize their space (and their profits) by storing inventory, office supplies, and old records offsite.
For your biggest storage projects, 10x20 storage units are available to help take care of your most ambitious hauls. Whether you need temporary storage during a move or home renovation, or simply want to organize a large amount of furniture and belongings, 10x20 storage units are a one way ticket to storage success.
This location is perfect for getting you on your way to where you want to go, whether that's to explore nature just south at Mason Neck State Park, or north to enjoy a day of waterfront shopping and dining in Old Town Alexandria.
Choose between indoor storage units and outdoor storage units in Springfield to suit your storage style. And don't forget to use our eRental program to book a contactless move-in that you can feel good about.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 460)
The only complaint I would say we had was the whole complex is too small to drive a U-Haul inside.
Stamina is wonderful every time I visit this public storage. 5 stars!
Stamina is a very nice lady, Thanks for her help.
Writing a review for Samina who has been such a pleasant and helpful person over the last four years. She has helped make my entire experience with Public Storage a success. If I ever need to come back, I surely will. Thank you Samina.
Great job done by Samina, answered and gave us all the informations we need, professional and knowledgeable. Thank you very much.
Semina was very helpful and kind. Clean storage facility.
Samina’s customer service is simply amazing. She has great communication skills . Such a nice woman
Great service 👏
Customize support,Samina Was very helpful and informative. I appreciate her..
Samina doing great job helping in the process to rental space .really happy .thanks so much
Nice and clean place
Ms . Sameena is awesome. She’s friendly, kind and professional. It’s been a pleasure working with her for the last year and I will continue to rent from her.
Thank you Samina for a smooth and easy process on selecting a unit.
Quick and wonderful service. Found something better in person after looking online.
Wonderful straightforward experience. Mr Gupta went far and beyond in assisting us today.
Samima was most helpful in finding an additional storage unit for us. Very knowledgeable and efficient! Thanks.
Friendly, courteous, professional, Samina is an absolute pleasure and represents Public Storage very well.
Mr Gupta manager is very helpful and nice
Samina she is the most helpful person. You have an asset to your company by having her.
Good customer service and very helpful.
Samina always provides good service. Thank you!
I'm happy with the public storage and the best customer service I got from the service manager name Carina at the location 7400 Alban Rd station Blvd. I wanted a good storage and clean to keep my personal stuffs. I was recommended from her for the storage size and the information I need to know. Speaking with the service manager Carina who helped me get exactly what I was looking for. I would recommend to anyone who looking for the storage to check out Public storage at this location. Thank you very much for the great service!!
My experience with Public Storage has been a giant waste of time. No adequate parking spaces to store my camper in the entire DMV area. When I finally found one in Springfield, VA my reservation had been given to someone else when I arrived. Ended up using Extra Space Storage, I would recommend you try them for storing vehicles/campers in the DMV.
Samina was very helpful and great experience clean are they met our concerns and helped us well
Es muy amable.
Great onboarding and customer service
Very friendly and helpful staff, Tina was great
Samina was extremely helpful in taking care of my situation. The unit I reserved was too small. I thoroughly appreciated the way she took the time to help me obtain a larger unit. Would definitely recommend Public Storage at Alban Station Blvd.
Thanks samina for you good attention
Samina has helped me with my rental. She is professional. The space she recommended worked out good. I would recommend this place to friends.
Clean gated place. The manager is amazing and extremely sweet. Really positive experience!
Samina is excellent in giving good services to customers, very nice and polite lady. She is very helpful and very pleasant to customers, she did good jobs on her work.
The customer service at this property is exceptional Shimar and Tina are “a breath of Fresh Air”. Other companies should look at employees like these two ladies. Bill
She did a god job
Good customer’s service, the best in town. Highly recommended….
Semina is best she is very careful
I cane to rent today and I felt happy and got a great service from Samina. I will recommend this property to my friends and relatives. Samina is courteous and efficient!
Thank you Jonte for walk me through all the step u needed to know.Keep it up.
Samina a very helpful lady for me as first timer to rent on Public Storage. Keep it up and always keep your smile. She’s accommodating and 5 star I give for her service. 😊
I've had a unit for 5 years, and the standard of cleanliness and exceptional customer service is consistently A1. Samina is professional and such a delight to interact with, and she does all she can to ensure that you remain a satisfied customer. Thank you for providing a consistently positive customer experience!
Went to this location and we had awesome customer service! Definitely recommend it! Shout out to Samina!! Thank you very much!
Excellent service recommande it for anyone
Monica is an excellent property manager- always kind, courteous and accommodating. Thank you for always taking such good care of me Mo!!
The front desk associate, Tina, was very helping in helping me set up my new storage unit at this facility and situate my move out from the old unit.
samine is a very cordial and attentive person with all hash work professionally she is very charming
All of the staff at this location (7400 Alban Station Blvd) have been professional and extremely accommodating for the nearly 10 years I have used their services. I usually deal with Semina but the entire staff represents how excellent customer service looks and in turn makes the customer feel — valued. They are the best!
Semina was very helpful and did everything she could to assist us...
Always helpful and take care of the customer. I recommend this storage to my friends.
Fast service and wonderful kind manager who helped us.
Muy buena atención, y mucha ayuda
Samina’s hospitality and respect is her motto .
Very clean and accessible. The management is very accommodating as well.
This is a great storage location and Samina does a great job as the property manager. I stored a 28' travel trailer here for several months. The space was flat concrete with easy access to all sides of the trailer. Getting the trailer in and out was snug, but doable for me as a new RV driver. Backing it into the spot was simple enough too. This Public Storage is secure and the gate access via the app worked well. I felt safe on the property. Samina was very responsive to any questions I had and was very helpful with check-in, check-out, and account updates.
Samina is so professional, time efficient & knowledgable about consumers needs, their financial obligations, and above all her committment to the responsibility of the company. What an asset she is!
I have been renting a storage space for almost two years. The facility is clean, well kept and very easy to access. But the thing I like the best is the excellent customer service provided by Samina at the rental office. She is very courteous and knowledgeable and gave all the required information. Overall highly recommend. Thanks to Samina.
Semina is kind,helpful and provides good customer service.
Great services and fast I want to thank the lady she is very kind and helpful
Samina , is a very nice and professional person and did help me a lot
Very fast and efficient process. Samina was very friendly and knowledgeable! Highly recommend this location!+
Hands down the BEST storage facility in the area. They help get me the best price and space I needed. The nicest people you will meet! Very clean and secure facility. Not a trace of any bugs. Very well kept I don't think you will find a better place!!!
Absolutely Have Been A An amazing experience working with you guys and excellent customer service as well! Thank you so very much!
The facility is clean and well maintained. The management is always responsive to any questions and concerns. Their office is managed even during weekends which is helpful to customers. I would recommend this facility for your storage needs if you’re looking for something affordable and convenient in the northern Virginia area.
I would say this is a well run facility. Samina, one of the staff has been phenomenal since the first day signing up. I have not had any issues with the facility itself. Wonderful and helpful staff. Can’t really ask for much more.
She has been performing a job here I give credit to her all the time
Excellent,courteous and professional service by Samina.I am pleased with her.
Mr Gupta is very helpful and great storage for us to use.
I have rented the space here. Sami a was helpful and paid attention to my needs. I am very happy with her service.
I had a unit before at Fullerton and I had to move. I came back today to tent and Samina helped me. She showed the space and offered parking as well for van. I am very happy with her service. I will rent another space in future. Great Service!
I chose to use this property for it's safety and for the exceptional customer service provided by the property manager Samina. There are two other facilities that are closer to me and this wasn't the least expensive location but because we had such great experiences here in the past, we are now continuing customers and I highly recommend this location to anyone seeking long or short-term storage.
Roxanne at Property 21911 was so very helpful on todays visit. Couldn’t be happier with my storage unit and location.
Salina and Gupta are very excellent managers and helpful all the times
Very patient and helpful manager. Made move in experience seamless
I would like to THANK Sabina, it was amazing how she took my stressful situation and made me feel at ease. Just think about everyone having different situations, it is nice to have an employee that cares sincerely. She is TOP‼️
Like the service, I was last min was very helpful Her name was Samina, thank you for all the help!
Semina and Gupta are very helpful and I liked the location
Me Gupta manager provides me excellent service tofay
Mr Gupta is very nice and helpful and rented me a space giving discount.I liked the location
Samina is great
Samina is a wondeful peson with big heart. She always smiles and is ready to help. We ae happy to hae business with her.
Excellent service by Samina and Gupta today
Good sized storage!
Samina was really great in serving me and other customers who were before me. I would love to recommend her and her unit to my friends and others who needs any services with a storage unit.
Stamina and Mr Gupta are very nice managers. I recommend this location
Very nice lady good service
Samina & Gupta Managers excellent service. Been here 3 years. No problems. Great job.
She did a very good job
Samina was outstanding !
Me Gupta mánager helped me always.I recomiendes this location to store
Andrea provided extra excellent customer service and was extremely friendly and helpful. Thank you Good customer service
Samina is great! Very helpful and knowledgeable. Made the rental progress quick and easy!
Samina , Was very professional about helping us with our rental space ! She had good customer service experience! Samina was very helpful and kind and generous. I was very happy and pleased with her service she provided us with !
Gupta and Samina are very helpfull managers. I reommend this location
Stamina was very helpful and very patient with my family!
Great storage location. Easy in and out for us so we go there often. We use it for seasonal items, Christmas, Halloween, summer sports and winter sports. As far as fees…they will raise your price after a couple months of a teaser internet rate, they will charge you for insurance that you don’t need, they will nickel and dime you. Just keep track of your bill and call them out on anything that looks funny. Our home owners insurance provides storage unit coverage as part of our policy, so we canceled the extra $15 a month insurance right away. Keep them honest, and you’ll be fine!
Mr. Gupta was very helpful.
Gupta thank you so much
Samina at the public storage was very helpful and explained everything I needed to know in order to rent the storage unit. I'm very happy with the customer service and I would recommend my friends and family!
Mr Gupta Iá very helpful and polite. Excellent service always
I’m so please with Samina she is pretty good at what she is doing!! She help me in all I need!!!
Great service. Wonderful staff . Highly recommended
Awesome Storage!!! Clean and secured.
Samina She is really nice person.she is really helpful.I m really appreciate for her help.
Very friendly, good explanation of process.
I have rented space here for over 2 years. I'm downsizing to a smaller unit. Samina has always provided excellent customer service and is very knowledgeable about my new space needs. The facility is consistently clean, well lit and easy to navigate. It is secure at all times.
Me experience at this location was great, karen made everything so simple and understandable, I think I might stick around for a while.
Mr Gupta manager is very helpful and kind person. I liked the storage also
I have been a customer for 21 years , the Recent site manager Samina is very helpful and easy to deal with, if you need a storage unit ,I'll recommended to go to P.S storage on Alban Rd Blvd and see Samina . George K.
I was so very impressed with samina, the property manager. I have never met anyone as professional and knowledgeable as she. She explained every thing to me about her facility, gave me a tour and even set up the storage app on my phone for easy access. She is outstanding and deserves to be commended for her outstanding service..
Samina was amazing! She gave us an outstanding customer service. Thank you so much for everything.
Samina is good employee. I have been here for several years. She is always ready to help. Property is kept clean by her. I like this place a lot and recommend my friends.
Samina and Gupta are very helpful and great managers. I liked the location
just moved out from one of your public property out here in Springfield and all my furniture are cover with mold. there was holes in the roof after just 4-weeks. This is not acceptable. Don’t go there if you do all your stuff will be covered with mold in within a week. They are horrible.
Mr. Gupta, the Mgr and Samina are very helpful and they keeps the storage facilities very nice and clean. I would recommend this location. Thank you, Mr. Gupta and Samina.
Mr. Gupta was very helpful and accommodating.
Great experience. Samina was knowledgeable and willing to assist at all times.
But expensive, price goes up Everytime someone moves out yet never decreases as peeps move in
Tommie did a wonderful job helping us today you have a great employee in tommie
Samina is a great person with a positive and excellent customer service. I love her service a lot.
Excellent service by Mr Gupta manager today
Mr Gupta and Samina are very helpful managers at this location. No issues and the property is neat and clean
Clean and very very nice service here.
Thank you for your service Samina .
Mr Gupta and Stamina are very helpful and excellent service
Clean rental storage space, Semina is always available to help. Great Service! Great location!
I have been a customer here for over a year. I like the customer service of Samina, and this location. Samina is helpful and courteous.
Mr Gupta manager is excellent manager and provides me excellent service
I came here to rent the space the lady on the desk name Samina was really helpful. She helped me to chose the right space for my stuff. I am really glad . She is the best.
Samina was fantastic!! I'm new to Public Storage. Samina took the time to explain to me the procedure to get to my unit. She went out of her way to show me how to open the gate and how to put it on my android app. She even showed me the way to my unit. Also, when I tried to give her some money for her help she refused. I said I wanted too again but she would not accept a tip. She said she was just doing her job. She is truly a special employee!!! It was a pleasure to meet her!
Great performance in handling my account. I really appreciated!
Mr Gupta provides me excellent service today. I recommend this location
Mr Gupta is very helpful and great service
Samina is nice lady and helpful. Neat and clean property. I recommend this location
Samina is great and her customer service is super. The area is easy to access and clean. Since this is my first time to rent a public storage space, I have called her a few times and she is very helpful answering my questions.
Samina! Was a great help thank you for the great service. She made my move very easy
We came here to rent the space but we did not like the location. Samina helped finding the right size unit at Fullerton. We loved her customer service. Professional and courteous, will recommend this to our family and friends.
Customer service very good
Samina was awesome and professional it was a smooth and simple experience great customer service I highly recommend this location
I rented a storage unit at this location and received instructions that I could complete my reservation online or in person. I opted for in person however when I showed up there was no one there even though the office hours clearly state they're open M-F until 6:30pm (within the email I received and on a physical sign posted on the rental office door). I called the number listed in my reservation and the lady I spoke to said that someone SHOULD be here tomorrow (couldn't guarentee it) but she was very busy and rushed me off the phone. HORRIBLE CUSTOMER SERVICE.
Excellent service today by Gupta manager. I liked the space
I came needed some help and samina was here to help me answer my questions and help me pay my storage unit! Good customer service !!!
Clean and well kept storage place. Had an amazing experience at Public Storage, Samina is one of kind, she made everything smooth and enjoyable.
Great service with Stamina that assisted me with a transfer of a same day transfer which is an amazing convenient and professional customer service employee. Right on time for me.
Mr Gupta and Samina managers are very helpful and polite. The property is clean and tidy. I recommend this location for storage
Samina and Gupta are very professional employees and helpful
Nice helpful staff, clean facility.
Samina was great! She was super helpful which made the whole process quick and easy. This site is affordable and clean. On-site are flatbed carts to use when moving your belongings in/out of your unit.
Mr Gupta and Samina managers are very helpful. We rented the space today with easy move in procedures and clean property
Great experience with very helpful manager Samina.
Samina and Gupta managers are very polite mangers and provides excellent service
Samina was a great help to me in selecting a storage unit for my daughter's college apartment belongings. Samina was also extremely responsive and professional. The facility is clean, dry, and secure. I would highly recommend this business!
I have been here for a long time and I am pleased with Samina’s service. She is professional and courteous. I would recommend this place to my friends.
Mr Gupta and Samina gave me excellent service today and very easy move in. I recommend this neat location
Mr Gupta and Samina are excellent managers and I liked the storage and the management
Very good customer service
Mr Gupta was great
When ever I go to property Samina always help me. I am very happy to contact the person like this manager. The property is very clean all the time.
Samina is a very good sales lady. She treated me with respect and answered all my questions. I think with such people in your company goes a long way to tell how good your company is. Please keep such employees that will help you lead other companies
Miss Samina was incredibly helpful. This is my first time getting a storage unit and she made the process very simple. Thanks very much!
Mr Gupta was very helpful and great to work with!!
Samina was a great At customer service!! She was very pleasant 😊
Gupta manager gave me exellent service today
Samina was exceptionally helpful in securing my storage unit. She helped me complete the process seamlessly, swiftly, and efficiently. What was also a pleasant surprise was enough carts to transport boxes to the storage unit and even better was that the carts weren't old and all rickety. Value for money, good service, as far as I'm concerned, one of the better places to store your belongings.
Mr. Gupta was very nice and informative. The inside of the office did not smell the best, but I recommend that place a spray or if it was food, to seal it. Overall like I said he was very nice and provide quick service.
Fantastic customer service. Large space to accommodate trailers
Me Gupta gave me excellent service today . He explained me all sizes and promotions available and gave me excellent service
Stamina was great explaining the terms and conditions. She was patient and very knowledgeable. Will recommend her for any one looking for honest service.
Excellent service Always available to answer the phone Stamina have great customer service skills Highly recommended!
Samina gave me excellent services. Thanks.
Thank you Samina for helping me she’s the best.
Mr Gupta manager gave me always exellent service at this location.I recommend this one to everyone
Great experience. Mike and Samina were wonderful. They waited for me to arrive and were very patient showing me the available storage units. Outstanding customer service!!!
Me Gupta and Samina are excellent managers and recommend this facility
Me Gupta anda Samina are ecellent mánager yo help allí te time
Nangers at this location very nice abd helpfull
Stamina manager was very polite and kind and the property is very clean . I recommend this location to everyone
Stamina was amazing and great! The process was quick and easy. Thank you so much!!!!
Mr Gupta was very informative, knowledgeable, helpful and clear in his explanations. Very kind individual too.
Is very good service she is very helpful person thank you
This location is extremely convenient and easy to assess; however, what I appreciate most about it is the Manager, Samina. She is extremely kind, patient and genuinely cares about the needs and concerns of her customers. My mother was having challenges renting a unit, and Samina took the extra time to contact her General Manager to make sure the issues were resolved as quickly as possible and to my mom's satisfaction.
Not the newest or cleanest, and no A.C. but great location next to I-95.
Samina was very helpful and very nice. It was very nice to move in to this location.
Semina is very friendly and helpful
Samina is so helpful and very pleasant!
The manager lady is very nice. They have very good customer service. I can see why it has such good reviews. It is kept very clean and the dollies are in good shape. The units are not temperature controlled, but it is also cheaper.
Mr Gupta is very helpful and helping to jump start my car. Excellent service
Mr Gupta is a excellent manager and provides me excellent service always. The property is clean and recommends everyone
Mr Gupta gave me excellent service today and explained me all my move in terms
So pleasant to deal with! I was in an absolute bind due to a movers' schedule, and the manager Samira went out of her way to help and accomodate! The sign up transaction was easy and painless. The facility is really clean.
I am very happy with Simeena's Customer Service. She listens to me and understands me every single time. She is nice to me so! Great person to work here with public storage
Erica was very helpful and knowledgeable. Came. Right in the process was very easy and fast. She took me to the area I saw purchase a lock insurance and was on my way. Stop through to see her.
I visited the storage on 29 th of October, Belkis was there. She is very helpful and knowledgeable and gave me guidance as required. Samina helped me too much and she guided me in a right direction. Having a staff like that lady is an asset for the company
I have utilized several storage places before. By far, interacting with Samina and her staff at this facility is the best. Property is always clean and functioning properly (lights, gates, bathrooms). Samina is wonderful, friendly, and always welcoming. Have even referred some military friends here.
Samina has been extra kind each time I come to my storage unit. Even in the rain! I always need a cart and she graciously comes out to unlock them for me and has greeted me with a smile every single time.
Samina the manager is very helpful and excellent service
Samina.is more than helpful.always Always helpful, smart and responsible and very customer oriented. I like doing business her due to her.
Excellent customer service and great storage space! Security and safety of customers' property is above expectation. The staff who work there especially Samira treats customers extremely nice and Special.
I am a returning customer. I like Samina’s customer service.She is professional and courteous. She keeps the property clean. I recommend this place to everyone.
Samina was very friendly and professional 👍
its for 7400 alban station ct public storage Thank you Sabina for helping us , your geat , wonderful customer service!!! it makes me to do more business with public storage. thank you!!
Mr Gupta and Samina. Managers are very helpful.n Neat storage location
Samina treated me like family from the moment I walk through the door. I have rented from here before and I remember how well she treated me, and that is why I will always and forever come back here when I need a place to rent.
The property Manager was amazingly helpful and accommodating. I was running late and she tried contacting me but I was busy. So I called her back and she said no problem and took me right in and had in and out and signed up in no time. By far the best place I’ve used!!
Mr Gupta is exellent manager and 5* service
Gupta and Samina- Excellent Customer Service
Outstanding customer service. Samina contacted me immediately after I put in my reservation online and made the whole process very pleasant. Highly recommend.
Mr Gupta and Samina gave me excellent service always
Mr Gupta provides me excellent service today
Today we finalized the contract of a unit with Samina who did a great job explaining the ins and outs of the Public Storage. She was very helpful and answered all our questions.
Samina was wonderful to work with when we went in to set up our storage rental. She was very thorough and thoughtful.
Amazing storage but haunted
Mr Gupta and Samina are very helpful managers. Clean and tidy building
Today I experienced warmth and kindness from an amazing human being who helped me in a time of need with no hesitation she came to my aid and I'm most thankful for her kind heart for without her I would have been stranded in the middle of nowhere this beautiful soul should be an example for others to treat with dignity and respect for you never know when your time of need will be Thank you so much for your help Samina
Customer service by Samina was EXCELLENT! She really took the time review the whole process carefully. The property is clean (as Samina visits the property to ensure of its cleanliness) ...highly recommended for its value and service.
Exellent service by Samina and Gupta managers today
This is very first time to use Public Storage. The storage is very clean and easy to access. Additionally, the receptionist, Samina, is very helpful and kind!!
This location was super clean and the Manager Samina was courteous and professional. I highly recommend this location! Great service!
Facility was clean and manager, Samina was very thorough and helpful.
Sami’s was very very professional and friendly. The units and property was kept up well. I would definitely recommend and return.
Mr Gupta gave me exellent service
Very friendly, attentive, smily,and helpful, thank you, i will always use public storage and i will recommend it for my friends and relatives
Mr Gupta manager gave me excellent service
Any time I had an issue or issues I go to the office and I find Samina: very professional, with a lot of compassion, energy, and always present - present as in reception and attention. She be blessed.
I am an old customer of this public storage location and referred my brother here based on the great experience I had when I was a customer. From the day we reserved the unit, Samjna has been nothing but professional. She is also very personable and made the whole process very smooth by making sure our questions were answered. Great customer service!
I was at Public Storage last week, and Samina was the one who was helping me. Her customer service was great as usual! She is always very friendly and helpful. She makes sure I am well taken care of and have everything I need.
The customer service was very helpful both Samina and Christian were very helpful and provided with great assistance immediately. They were closing and they stayed open to assist a new customer. Much appreciated great location both clean and professional.
Samina is a true representative of great customer service. I saw the location online and visited this morning. She was upfront and honest with the fees and provided me the option to purchase a lock onsite. She even showed me a unit closer to the elevator for ease of access. I will certainly recommend this location to others. If you are looking stop and go here you will not be disappointed. This location is well lit and conveniently located off of the beltway.
Best storage in the area. Awesome staff! Very friendly!!
I was glad to find a storage at such short notice, the manager was very helpful and understanding, she was very kind to my family, she made sure we got the best possible unit to accommodate our price range and storage need. I highly recommend this particular storage.
Good storage location, great service from service manager. She was cleaning the property when i arrived and when i was loading up she continued to clean the storage facility. She had great manners and was a pleasure to work with.
Great customer service with Ms SAMINA
Samina help me a Lot, Provided me al The information I needed when I rent the unit ... I have rented for some months ago and I have never had any problem.
Samina was very helpful, great customer service!
Went to go visit a employee
Samina was a pleasure to do business with I'm really glad I picked this place. Best price in the area!
Great service, very friendly. Even stayed after closing hours to help. -samina
Samina and Radhia went out of their way to assist me. Very good people. I highly recommend.
Received best customer service from property manager Samina as I m Planning to move in this area. She really help me to find exact size what I need for my stuff. Merchandise prices r reasonable but not on all items Over all highly recommended. Thanks to Samina.
Always have very welcoming environment at this location. Store Manager Samina is always help full to get merchandise and price under our budget only thing i need to get approval from my department . Highly recommended for family friends and bussineses
Samina has helped me with my parking storage. It has been great experience
Samina is always friendly & prompt when I pay my bill every month at the office. Always a pleasant place.
I got some parking lots spaces for my work trucks at this place, its amazing bc you can go in and out any time. The gate works 24 hours, The manager Samina she help with anything you need she can make it work she help with some discounts she’s a nice guide
Mr Gupta gave me excellent service always. I liked this property
Great customer service, clean units, and easy access. Worth it storage option.
Samina was incredibly helpful. She has a great sense customer service and always attentive to all my needs. The storage is well kept, very safe and the price is unbeatable.
Mr Gupta gave me excellent service today during my move in
I lake customer service from samina. She understand the problem and is always helpful.
Very nice storage place very clean and easy to access.
Customer service agent Samina was very cooperative and treated me with extraordinary services. Is an excellent decision to bring this type customer oriented employee which can be considered as a big asset for public storage
Gupta was very helpful and exceeded expectations for what we needed. Suggest this storage facility to anyone
This location is very convenient and clean. Best of all the staff is amazing!
Very good service and always helpful especially samina
Mrs Samina is a wonderful manager she was so nice
Samina gave excellent customer service during renting and closing our account/storage. She was very helpful to us as we were new in town. The space was clean, dry as advertised.
I have been here for a long time. I like the property; always clean. Samina is always courteous and provides great customer service. I recommend this place to friends.
Mr Gupta always provides me exellent service.I like the storage
Me Gupta gave excellent service today during renting and discount on merchandise
I have used The Alban Station Public Storage since 15 FEB 98--over two decades. What started as a temporary storage site morphed into the repository for all family "treasures." The site is well maintained, secure, clean, and accessible around the clock. The on site Manager Samina has always been accessible and most helpful, friendly, and a pleasure to work with. If you are in need of an additional storage site, I would highly recommend the Public Storage site at 7400 Alban Station Blvd in Springfield, VA.
MR Gupta property manager always provide me excellent service.
I appreciate all the help that Samina provided. She is an excellent customer service representative for Public Storage.
I have been here for over a year and get the best service. Samina is always courteous and smiling when I enter the office. She is polite and always professional.I wish her to be a manager.
Mr Gupta manager always provides excellent service to me. I recommend this property
Mr Gupta gave me discount during rental today. Great service
Well executed, no frills storage space. There is very little bad to say about this facility. I was a tenant, here for several years, prior to moving. The storage spaces themselves are reasonable and fairly priced. Be aware that your price will change, annually, as supply/demand changes, but this is true of any Public Storage. The management is fair and does help out clients when its within reason. My biggest two complaints are as follows: 1. While it doesn't happen often, when one of the elevators needs repairs, it seems to take a while to happen. Recently, it took several months, I believe. However, there are two elevators on site, so its an inconvenience, not a show stopper. 2. Flatbeds are only available during office hours. I understand that its because people have stolen them in the past, but this is a pretty poor scenario for a business that has to accommodate people at a wide variety of times. Again, its an inconvenience, but was the larger frustration I met during my tenure. That said, I would still recommend it for people needing the extra space. Samina and crew are great and definitely run a good business.
I'm extremely pleased with the service and professionalism I received at this location. In particular with one employee *Samina* She has gone above and beyond her call of duty since first interacting with her. Employees like her are the reason I continue to give my business to Public Storage.
Samina has been most wonderful for making it a smooth transition in and out of public storage. I've had my storage there for a year and everything was kept in good condition. This is my second time being at this location and it was most convienent, close to work and within good price range. I would definitely come here again in the future.
Mr Gupta gave me ellexant service today
Samina is excellent. She makes the process simple and easy.
Is a good storage specially the attendant Samina who helps all time.
This was the best experience I’ve had at a storage unit company and I’ve looked around at various companies and location. The property representative who helped me was extremely professional,thorough with explaining everything, helpful and an overall delight. I truly recommend this location.
Samina was very helpful with all of our questions, we had an issue where instead of getting a large unit, we wanted to get a smaller one, she just amended the paperwork and it was no issue. Anytime we are there she is very helpful with any questions we have.
Samina and Willie are sooooo help and they put smiles on your faces as soon as you walk in! I was having a really hard day but Samina changed that for me. So professional, helpful .... The epitome of Customer Service! Glad I picked this location!
They have excellent management.
I have been a customer for over a year and highly would recommend this place. The employees are very helpful and friendly.
i would like to start by saying thanks to Samina the property manager for her excellent service that she provided to me this morning . she is such a kind and caring lady . she helped me very much today with my moving . so far the greatest storage and property manager i have ever met .. thanks Samina your very kind and hard working ... if i could i would have given you 10 stars **********
My experience with check-in was great. Samina was awesome to work with. She was kind and my unit was clean and easily assessable. Lamont
Always pleasant always with a smile. Always willing to go beyond. Samina thank you
Just rented a unit, so far so good! The young ladies who helped me out, Samina and Belkis, have their act together. They did a great job!
Good customer service samina
We give this location 5 stars because of its cleanliness and great staff. Samina has been very efficient with any questions we had. We have had several units here in the past and have always commented to others on the helpful staff.
Samina was extremely helpful in assisting me with my move. She's the reason that I'm still with Public Storage and will possibly use them out in California when I move there.
After having a small dilemma with my bill, the management team did all they could to solve my problem. They acted in a very professional manner and I’m very happy with how they handled the situation. I would recommend public storage because of its great facilities and management.
Great service!! And always willing to help!
I apply online for storage, got great deal from Public Storage. They sent me a confirmation and i get here. Samina meet me at the facility. From very beginning i felt very welcomed. She show me the unit, ask all the questions about my move. Samina were very nice and professional. I’m glad I picked this facility. Storage is great and stuff is even better. Definitely 5 star from me.
Excellent service by samina thanks to her we are planning to get more storage spaces here.
The site manager is a wonderful manager with high quality customer service. Always helpful and goes beyond her duty to make feel the customers are in the right place for storage need. The Facility is also meet the expectation. clean and well lit. ventilation is one issue I have in the inside storage.
the lack of communication with the company as a whole is abysmal. Granted, this may just be my experience but I was double charged one month. Was told to contact the general manager since they are the only ones authorized to process refunds. Called the number every day, no answer. Mailbox is full so you can't leave a voicemail. I even called the 800 number to have them email him to tell him to contact me. NOTHING. it's almost as if they are actively trying to avoid. I purposely didn't pay a month so i can have someone reach out to me so we can figure out this refund issue. No one can help. the General Manager is the single point. who no one can reach conveniently. then of course i get tacked on with a later fee...yadda yadda. overall, they have a huge communication breakdown. contacting the office is fine, but if you have any real issues that the office can't handle, expect them not to be addressed
Great customer service! Samina, the site manager, goes out of her way to be accommodating. Will use this facility in the future.
Had a great experience! It was quick and easy to sign up for a storage unit and the customer service was great! The storage units are well maintained and clean. Glad to be in business with them! Will be recommending to others!
Reservation process was easy, check in was easy. No problems getting started. This is the second unit I have rented.
This is probably one of the worst and sleeziest businesses I've dealt with in the past year. Not only with their business practice, but also their local staff and their local AND national customer service. I first had an issue when my access code didn't work and I was unable to access my storage unit. I was then told that they hadn't received my payment for that month so they had deactivated my code. Well I was on Auto payment so I told them that wasn't possible. To my surprise, they had cancelled my Auto payment contract, without telling me (verbally or written as required by the contract we both signed), locked me out, then charged me a late fee. The local staff couldn't restore my access without me paying the late fee, the regional manager who could waive the late fee and reinstate my Auto payment was unavailable, and the local staff couldn't even get me through to a person on their own national customer service number. Eventually after a couple hours of going through almost every option of automated prompts, I was able to get through to a person on Public Storage's customer service line who was able to waive the late fee and get my Auto payment back up an running. About a week or two later, I finally got a call back from the regional manager who apologized as well as offered to credit me for their breach of contract, my lost access, and my time. I kept waiting to see the credit come through but nothing. I tried to call back multiple times, left multiple messages, and received no response. Additionally, my lock had been vandalized with numerous Public Storage stickers. The local staff admitted to me that they do this as part of an unwritten and unpublished procedure they follow. This was not present to, or agreed to by me, either verbal or written at any time. Overall, the place, and people are pretty terrible. Now I'm not a lawyer myself and I don't claim to be but I'm pretty sure what they did to me was illegal. I would never recommend anyone rent a storage unit here.
Mr. Gupta gives me excellent service. Recommend this property.
Most helpful when needing to change units. Appreciate the tour of the larger unit and quick access to move in.
Excellent customer service...Samina
I was happy with the Customer service
Allesys friendly service.
Great staff, where the front desk is always ready to help without fail
I m pleased to see Manager Samina here. she is very professional. I m moving in next few months and definitely coming here.
Thank you Mr Gupta for always giving us great service!
Recieved great customer service from On duty Manager Samina. I was just checking some prices in the area she answered all of my question briefly. Thsnks sgain. Will come back soon.
They forgot to put in the paperwork to cancel our account, and then charged us for another month. They realized the mistake immediately and said they would resolve it, but forgot AGAIN and sent our bogus account to collections. Now my wife and I are being harassed every day by their shady collections agency. I am unable to comprehend the level of incompetence here.
Gupta nice guy and gave me excellent service all the time
received great customer service form samina
Gupta & Samina were great, 2 years and this olace was great!
Samina was very helpful during my check out
I booked a unit online and received a call from Taylor that same day. I scheduled to go see the unit later that day and Taylor was more than accommodating when I showed up. The unit was the perfect size for my belongings and the price was great too!
I used this facility a couple of times and there's always been a consistency of good customer service, cleanliness and security. Very happy to recommend it. Jack was also great on his assitance everytime I stopped by the office with questions.
I was very impressed with how well kept this location was and with how helpful and kind the staff was, Tami was a great help
Tami was extremely helpful and very through with her explanations. The unit was nice and clean. Would definitely recommend coming to this Public Storage site.
Friendly staff, Tami was very helpful. Facility is clean, rates are reasonable, especially for this area.
Jack is awesome and goes above and beyond customer service expectations. Had an issue with my unit and kept fighting to get it fixed! Appreciate the help
Gupta is very helpful and friendly! Made the process easy and enjoyable.
Mr Gupta was extremely helpful and patient with assisting me today. I had an issues which he was able to resolve in a timely manner. I highly recommend Alban road public staorage.
Mr Gupta gave me an excellent service today. I AM customer since last 10 years. I recommended this property
The Property Manager was most helpful. The site was clean and well kept
Family has been extremely impressed with the Professional management and oversight of this location. The manager 'Jack' has brought a warm and friendly personality to this property.
Jack is a great helper
I have been a long-time customer and I am very please with the service and storage facility. Jack has always been very helpful.
Taylor was my contact person and was very helpful and knowledgeable of the process. My use was especially difficult for me as I was relocating after 20+ years living abroad and not having purchased a new home I didn't know how long I would to keep my positions stored. The special they offered was perfect first month free.
They have carts for public use, but they keep them chained up. You have to leave your driver's license to use one, but you can only do that while the office is open, unlike most places I've been where you can borrow carts on site at will.
Gupta gave me a good view of my new storage spot.
I helped my elderly parents to rent a space at this location. Belkis and Shairei were very helpful and professional. They gave us very good customer service.
my Mom rent a space at this location last week and we received a great customer service from shairei and Belkis highly recommended
very good customer service by shairei
Very professional and flawless customer service by Shairei
Awe some service received from PM Naz. Thanks
Went there for product details and information. Excellent service from PM Naz. Highly recommend it..
$20 lock is better than hiring a locksmith; the can charge minimum $200. That does not include their mileage.
The policies in this place suck so badly. If you lose your key they don't allow you to cut your own lock you have to have their manager come cut which can take up to five business days. Then they made me purchase one of their expensive $20 locks which I informed them they are cutting because i am moving and do not need to resecure. I said just call me. They
My Mom rent a space at Alban location last week received a great customer service from Shairei
Great facility elevator, enough carts for customer use
They were very patient Gupta was very helpful and knowledgeable and they work with my very difficult schedule this is a great place to rent
Very helpful, Shairei was very concise, quick, and clear about the terms. I would recommend this public storage to anyone!
I went last week to this location and I was wondering about the price but I met NAZ was very helpful in the customer service with the price and the deal with me, thank you so much NAZ and I recommend this location, thank you so much.
Great service and facilty. Thank you Poonam and Gupta!
Poonam's customer service and assistance was excellent. I highly recommend this storage provider.
Clean property, Poonam the manager is very helpful & respectful.
The storage was very clean and well kept. Ms. Poonam Gupta, the property manager, was very professional and helpful. She walked me through the property and provided me good information. She was kind enough to provide me a discount on the merchandise I purchased. I would recommend this storage property to everyone!
Great service from Poonam and Bushra
I love the Staff and the Customer Service so much I had to Yelp n Google this review! My husband and I recently purchased a storage unit and it was an absolute pleasure meeting the Staff members SouRAB and Bushra. The process is simple and they are both so helpful and such loving warm souls. As a customer dealing with amazing Staff members you always recommend their business to family and friends! Thank you SouRAB and Bushra! Cheers to you both! ~Nsekela~
I went to the property and got in contact with Poonam Gupta. She is one of the best employee there, who gave me all the required information. She was very gentle and polite with her words. I need the storage around in two months and I will definitely rent at that property.
I came this location to buy some boxes and find out storage information Gupta is very knowledgeble person he gave me all the information acording to my need i highly recomond this place
I went to store for price check. Huma was there to help me, she informed me everything. I will rent a store very soon. Thanks Huma
Great customer service
Mr. Gupta and Pooja were very helpful with getting me set up!
The lot manager, Poonam, at Public Storage 7400 Alban Station Blvd. went above and beyond to help me move in and feel safe about leaving my belongings in their care. I am more then happy that I chose this storage company to protect my things. Would highly recommend this storage center!
Great service got from poonam every time I come at the property.
Great units, cheaper than other properties and the service is great! Poonam Gupta was amazing and super helpful!
Friendly, knowledgeable employees...both pooja and poonam were great at explaining the difference between the space size and which one will be better for me to rent...poonam was extremely helpful and easy to talk to...good to see employees who actually take their jobs serious.
Very good work, Poonam. Keep it up! Jorge T.
Super friendly! Thanks for the great service and helping us choose the right unit and explaining the process to us.
Good experience being with this place. Very helpful employee. Pooja and Poonam gave a great service and i recommend everyone to take these warm experience storing your stuff here.
Excellent service! Poonam always has a smile on her face and is very informative when I have questions regarding my account, unit or general inquiries. Excellent!
POONAM IS GREAT, AND VERY HELPFUL
Great customer service,employees are very helpful (poonam an pooja)
Very Professional and good customer service by rep Poonam Gupta.
We have so far received excellent customer service from Poonam & Pooja. They are cordial, respectful and above all very informative. Thanks for your service.
Poonam was great. Very responsive and most importantly a pleasure to work with.
I originally called to book my reservation over the phone. The location I called had a higher price than I wanted to spend, so she helped me find the Alban Station location. I received a call from that location to confirm all information and go over all the detail. Upon my arrival the day of check-in, I met Pooja. Pooja is very knowledgeable and easy to talk to. She showed me my storage space and helped me find a better unit to fit my needs. We went over the contract and answered all my questions. I would highly recommend using this storage site.
Pooja was friendly, responsive and informative. Great service!
Thank you, Poonam and Pooja, for your excellent service and friendliness! It is always a great pleasure to deal with you and hope to continue for a long time. Public Storage should have more people like Poonam and Pooja. Thanks again!
I read the reviews for this location and decided to go in to check availability. Poonam was very friendly and helpful. she explained and demonstrated how the facility works and what's available. she also recommended their great packing supplies which came in very handy. I recommend this facility and it's professionalism. looking forward to doing business long term with Poonam and all the associates.
Mr. Gupta manager very helpful. Highly recommended. Facility is great
I recently started renting a storage unit here and have had no problems, when i signed up i was helped by Poonam and Gupta who were incredibly nice. I always receive great customer service when i go to the front office and have an overall great experience with public storage!
Hi my name is serge, My customer experience from Poonam and Pooja continues to be very satisfactory. I was impressed by their courteousness and professionalism in how they presented themselves to me. From the types of storage units and how to properly handle the doors to the thoroughness of my contractual agreement. I commend them for a job well done. I will recommend this storage place to anyone in need thank you
Poonam handled everything great from the beginning to the end.
Pooja was great!! She helped me find the right space to satisfy my needs and has been very helpful which made our move a pleasant experience. I would recommend the location for anyone in the area looking for storage with a clean environment and helpful staff.
Ms. Pooja help me with a all my paper work to transfer the storage, very professional and helpful, I have been using this storage for the past four years, I like the place it's clean, well lit, secure and the prices on budget.
I Googled storage in my area to get comparisons, and was impressed by the excellent reviews for Public Storage on Alban Station Blvd; turns out they are justified by the good communications and service I received. I phoned Mr. Gupta to make sure I understood the procedures and availability of a 10 x 20 ground level, easily accessible unit. Then I reserved it online, and a few days later visited the site, where the very capable and personable Miss Puja P. showed me the unit and completed my arrangements. The subsequent move-in presented no problems whatsoever. The space was clean, dry, well-lit, and as roomy as advertised. Miss Puja followed up by phone to make sure all was well - she is very professional.
Not upfront on pricing. I've been there for 5 months now, and all of a sudden with no warning the rate increased substantially each month. I asked for an explanation and they couldn't give me an answer - just said it had to do with operating costs. When I called into corporate, they said they've received a large number of complaints against this location but there's nothing they can do about it at the corporate level - and the only option available is to move your storage to another location. Will never be using Public Storage again
Pooja was very helpful and friendly. Great customer service. Out of all the facilities in the DC-VA area, this is my favorite because it's clean and maintained well.
Clean facility with excellent friendly service. Most appreciated. Thanks Pooja!
I have been a very loyal customer of Public Storage since November 2002 and have always received excellent customer service from the Store Managers.I visited the Store today with my younger son, and we were given exceptional customer service by the Store Manager, Poonam. She was very courteous, as always, and loaned us the store ladder for a few hours.The store premise is always clean and tidy and Poonam always smiles and welcomes her customers. Makes you love to come back and pay the rent, even when it is sometimes a challenge to do so. Please continue to reward her. She is also very loyal. Thanks for your excellent customer service, Poonam and please continue to help you customers!
Poonam and Pooja were very helpful and the service was great! Facility is clean and access to storage is easy!
Easy access and help
Poonam was very helpful in every way great customer service from her.. The storage spot that I rented is very clean.
Great customer service. Professional
I have rented storage units from this location for several years. During that time, office management has changed, but the level of customer service has not. Last week I upgraded my unit to a larger one and was assisted by Poonam over the phone and Pooja at the office. Both of these ladies were courteous, professional and helpful during this transaction. The facility is maintained and secured very well and conveniently located right next to the 95 corridor and the Fairfax County Parkway bypass. I would recommend this Public Storage location to anyone in the area who wants to rent a storage unit.
Facility is very clean, well lighted, secure and the property manager, Poonam, was excellent. Poonam was very helpful in showing us the facility, the options, and answering all our questions. I recommend her highly and this facility. We appreciated the on-line discount for signing up.
When I got here I was welcome with open arms. I had a bad experiences with uhaul, so I came here. I will advice anyone to come here first. Mrs Poonam and Miss Puja are two of the most and best employees this place has in my opinion. ...every time I come here they greet me with a smile....Thank you for being so nice to me.
Very easy, pleasant experience. The agent, Pooja, was well informed and knowledgable. I had my unit in about 15 minutes.
I m here to get the parking space and Pooja and poonam tried their best to find the parking space for me and they got one for me at Fullerton . Liked their service.
Quick friendly service. Very informative and no hassle
Poonam and Pooja are the best, i will definitely recommend this facility.
Fast, easy. Great customer service. Clean facility
Great sevice given by Poonam, she gave me promotion on the boxes and showed me the right size storage space for the best price.She greeted me with a smile and is very expert in her profession. I will recommend to my friends
I was recommended this public storage from a friend. I met the property manager Poonam, and she showed me the right size unit for a great price. She was very professional and gave great customer service.
Went there to buy boxes and Poonam gave me excellent customer service. She also assisted in loading the boxes in my car. Great service! I will recommend this location to others. Employees like Poonam are an asset to the company.
We received excellent service from this company. Poonam was extremely helpful finding us the storage units that we needed. This was the only bright spot of our move. Great experience, all around.
Poonam was very helpful, polite and knowledgable.
Outstanding support! This was the easiest in processing experienced, answered all my questions, made this process a breeze!
Good very nice ms Poonam person.
Poonam was very thorough, knowledgable, communicative and friendly. This helped make my transition very smooth which is always appreciated during a time that can be very stressful such as moving!
I needed to downgrade to a smaller unit. I have been a customer for 18 months. Poonam took care of the transaction in minutes and did it with a smile.
I appreciated the efficient and courteous service, as well as availability of the unit size I was looking for. Pooja's helpful manner made signing up and later storing the boxes easy and pleasant. I would have given more stars for the great service and rates, if possible. Thank you all.
Last week I received a call in the evening from Public Storage to tell me that there was no lock on my unit. I had been in the unit recently and its possible that I forgot something. Anyhow, I appreciate the direct approach to warn me. The two ladies I deal with there, Poonam and Pooje couldn't be nicer. I went the next morning and replaced my old lock with a new and better Public Storage one. BTW, nothing was missing from the unit although my wife was only half joking when she said she wished someone had cleaned it out!
They were best. They treated me well with their services and I am always willing to work with them. Thank you very much Poonam and Pooja
This location was so frustrating due to no fault of my own. First the information I gave her was not the information she created my storage with. While trying to log on and pay, I kept receiving an maintenance error. After calling in to find out why was the site down for so long is when I was given my login info which was the same information she claimed wasnt in the system, and keep in mind I didnt give it. The next month was just as frustrating... I rented the storage for $1 for the first month starting mid month. On the 16th of the following month, I was to pay half of the bill due to timing of rental. Of course life got in the way so I went to pay it as I have paid previous storage payments... After logging on the computer to pay the what do I have but a lien fee on my account. I asked why is there a lien fee when according to the website after 30 days late is when this is issued. Well according to the law, any balance past the last day of the month is considered non-payment; even if its due 5 or 10 days before the 1st due to late month rental. If this was explained to me during the opening of the storage, this wouldnt have happened. I thought I could pay it along with my other storage thats due on the 1st. So be not to listen to what they tell you, just make sure you read the contract and contract only. Needless to say, I will be closing this unit out before the end of the month... I dont want to see if things could get worse.
To date, my experience with Public Storage has been indescribably frustrating. However, to spare you the same fate, I will do my best to relay my top concerns with PS. To start, the first day of my Public Storage experience came after I had already loaded up all the furniture and boxes that would be placed in my new unit that morning. I arrived at this specific location to find that the desk was unmanned and a line of people outside the location waiting for over an hour to speak to someone in charge. Furthermore, when a person did arrive, this individual had no knowledge of where the keys to the property were and the office could not be opened for another half-hour. After being unsuccessful in trying to rent a storage unit from another (now, a clearly more successful) storage company, I was forced to return back with my truck-o'-stuff to this location. My advice for the above concern, if you were to go with Public Storage for your storage needs, against my better judgement, would be to contact their customer service number days ahead of time to reserve a unit at the most reputable and reliable PS location near you (preferably not this one). Even so, prepare for an endless barrage of phone calls and e-mails that make SURE that your experience is pleasant or else they will punish you with further phone calls and e-mails. Second, while I did not really have to worry about my possessions while they were in the unit (although there was a small leak in my unit), I would NOT advise you to take the automatic payment option. While seemingly convenient, this method has turned out to be an elaborate ruse to siphon me of my patience and finances. I recently emptied out my unit and closed my account on the 5th of the month, only to realize later (and you may know what's coming already) that my account is charged on the first of the month for the entire month's rent of the unit. So for me in particular, this would result in 26 wasted days wherein I would pay but not receive services. Now there IS a way to get a refund, but be prepared, this WILL test every fiber of patience you have in your body. It seems that Public Storage employees are encouraged to not give refunds on the spot, even though you have everything you need at the time of closure to prove your identity and need of a refund. Instead, I was told to call a standard customer service number. After some time on hold I was told that only the District Manager of the property could refund my money. After being given the personal line of the DM (which seemed VERY unprofessional to me) and after talking with her, when she was on vacation no less, I was then again redirected to another DM who was taking over her duties during her time away. Of course, I was promised that this District Manager would be given my number and that they would call me back at their convenience. The tactic here is obvious and sleazy: delay, delay, delay, and maybe the customer will give up on her money. When I think upon my experience with Public Storage as a whole, I struggle to find silver linings amid the dark, bleary clouds. I whole-heartedly would not recommend Public Storage to you, but especially this location. If you do go with a Public Storage location for your storage needs, PLEASE pay your bill monthly as opposed to signing up for the auto-payment option. And if you do fall into that trap, or have already, then pray earnestly to the Lord Almighty for patience and strength because the road is long ahead of you and the journey is treacherous. I absolutely hated my experience with PS and I write this review not to be scathing merely for the bolstering of my pride, but instead to spare you, the humble reader, pain and agony as a result of participating in this cantankerous racket.
The services offered are great . I give them 5 stars
The service was great and they took their time making sure that all my needs were taking care of.