Stamina is a very valuable customer service representative for public storage she has excellent customer service skills
She is always very friendly and eager and willing to help you to make sure you are a satisfied customer. I Love to see her when ever I need to come in.
Samina’s service is great. Property is clean and accessible.
Damian Wa very helpful. Property is accessible all time. Good service. I happy.
Samina was great. Price was amazing. Overall, great job!!!
The person in the Office was very helpful.
I was in need of a storage unit quick and fast, and when i called samina helped me with all the paperwork , any questions i had, she answered them all. she is very friendly and helpful and because of her I can say i am happy i came to this storage unit. I have rented other storage units in other places and this one is by far the best one yet. Thank you Samina!
Great job done by Samina, answered and gave us all the informations we need, professional and knowledgeable. Thank you very much.
Samina was very helpful, professional and made signing a breath, very lucky to have her as the manager.
Samina is the best worker, she's helpful and kind
This review is for the Public Storage (franchise), location: 7400 Alban Station Road, Springfield, VA.
Wow - what a great place. I found/rented a 10x10 unit "on-line" (size and value - slightly lower costs than other nearby storage locations/chains), but what "sold me" was the management and facility. WOW!
The most friendly and helpful management (Samina) and the cleanest, most effectively managed Public Storage franchise ever. I was immediately impressed when I arrived by how neat and clean the entire facility was maintained. The manager is Samina, and she is an exceptional "customer service / take care of you and the business" person. She knows every unit of "her" public storage franchise (and as I learned later, she also knows her customers).
When she took me to my unit, she noted the roller-door was slightly ajar (needed maintenance). I thought it was fine, but she found me a nearby available unit with a "perfect roller-door" and asked if it would be OK to reassign me to that one (her concern was for me to be happy with the unit). She also sent a message to the maintenance team to check the other unit/adjust the door before it will be rented.
On subsequent visits (loading items into my storage unit), Samina was helpful (making sure I found the carts, etc.) and recognized me remembering which unit I rented from memory (not needing to look-up my account).
Samina's outstanding management and care about me “the customer” coupled with the cleanliness and value has convinced me the Alban Road Public Storage franchise is "best in class." RECOMMENDED!!!
Very happy with customer service. Thank you
This Storage place is always friendly and welcoming for my storage need. I appreciate the professionali and care they have show me. Thank you.
Public store attention very good
Very helpful lady at the front desk she helped very well and made the setup very simple would recommend
Very professional, organized, and attentive storage unit. Their staff is fantastic, very helpful and quick to assist! Highly recommend this location!
samina answered my questions patiently and was very friendly.
Samina provides excellent customer service. She is polite, pleasant, helpful, and the kind of person that is not hard to talk to. The storage facility was clean and inviting. The 5-star rating for Samina and the storage facility is very much deserved. Highly recommended.
Seminar has helped us renting the unit. I am very happy with the service. Great place; convenient and professional service.
This place is ridiculous. Their hours are from 6am to 9pm. People work and in NoVA, people typically get off work between 4-5pm. That means they will be in traffic for at least an hour going anywhere around here. That leaves them 2-3 hours to access their storage unit. What’s worse is the property manager is never there and has no ability to even open the gate if something happens after hours. What is the point of that position?? I have the app with two profiles and the gate open feature stopped working and no one knows why. Absolutely pathetic.
I started making the reservation online. I wanted to see the facility in person and the Manager, Samina was able to meet with me and showed me the place right away. She was very friendly and helpful with everything I needed. Aside from great customer service, the facility is in a great location, has an elevator, well maintained.
Samina is the best , I was so confused at the moment to rent a space and she help me and answered all my doubts , as a costumer appreciate her patience and kindness so much.
Very clean, and nice employee working the desk.
Great location, they have an elevator, clean and nice facilities. Well maintained, and Samira was so helpful and friendly. Definitely a secure, safe location, and I can’t say enough about how much I appreciated Samira’s assistance. I needed to rent a space quickly, and she went above and beyond to help me get in and out quickly.
Today samina do good job for me thank you so much
Samina was excellent and very accommodating during my move. Great facility and staff!
Returning again…….I am a returning customer. I like Samina’s customer service.She is professional and courteous. She keeps the property clean. I recommend this place to everyone.
Great customer service by Samina, was pleasant to work with thanks
This location is very convenient and the staff is friendly and informative. Great location tucjed away behind businesses.
Rented from this place many times and Ms. Amina has always been a pleasure to help thanks
Samina was really kind! She helped me set up the app that is used for the gate! I had a quiet a few questions and they were all explained very well!
We had a great experience with Samina. She was kind and helpful. She showed up the storage room sizes we had requested and helped us choose the best one for us. We are happy to be renting the storage space here!
Mr Gupta updated my email address today and now I am getting emails. Excellent service
Samina is a very nice people, professional
Great location- Samina is very professional and goes out of her way to help out. Would recommend this site for storage- their fees are cheaper than anywhere around.
nice property, and professional service!
Samina is a great person , she a lovely and very helpful person. Her response to anything you ask is very quick.
Samina was very kind and helpful
Great job done by Mrs . Samina.
I consider the public storage facility located on 7400 Ablan Road the best. I consider this facility an extension of my home. Samina is really a very nice manager, who cares very much about her customers. Her people skills are without doubt, the best and she should be rewarded for having such great communication skills. Each time l visit her facility, she makes me feel like a public storage shareholder and not just a simple customer.
I have recommended her facility to all of my family and friends. Great job Samina. Continue to make your home office very proud of you.
Semina was really helpful and she showed me all the spaces available great communication and patience. Thank for helping me getting storage space
My trip to this location was amazing! Samina, who works at the front desk, was amazing at helping me find the right storage for my needs. She was helpful and kind, as well as helping me by providing more information. I highly recommend to try to this location! If you decide to come, Samina will be able to assist you with anything! She’s amazing!
Samina is courteous and has helped me with all the questions and transferring space. Excellent service.
Very convenient location. Staff is very accomodating and helpful. Facility is very clean.
Stamina is very professional and patient when committing with us. We have had a very good experience with her and always enjoy working with her.
Very sweet lady and very willing to help me and work with me
Property is clean. Professional and good service.
The only complaint I would say we had was the whole complex is too small to drive a U-Haul inside.
Stamina is wonderful every time I visit this public storage. 5 stars!
Stamina is a very nice lady,
Thanks for her help.
Writing a review for Samina who has been such a pleasant and helpful person over the last four years. She has helped make my entire experience with Public Storage a success. If I ever need to come back, I surely will. Thank you Samina.
Semina was very helpful and kind. Clean storage facility.
Samina’s customer service is simply amazing. She has great communication skills . Such a nice woman
Customize support,Samina Was very helpful and informative. I appreciate her..
Samina doing great job helping in the process to rental space .really happy .thanks so much
Ms . Sameena is awesome. She’s friendly, kind and professional. It’s been a pleasure working with her for the last year and I will continue to rent from her.
Quick and wonderful service. Found something better in person after looking online.
Thank you Samina for a smooth and easy process on selecting a unit.
Wonderful straightforward experience. Mr Gupta went far and beyond in assisting us today.
Samima was most helpful in finding an additional storage unit for us. Very knowledgeable and efficient!
Thanks.
Friendly, courteous, professional, Samina is an absolute pleasure and represents Public Storage very well.
Mr Gupta manager is very helpful and nice
Samina she is the most helpful person. You have an asset to your company by having her.
Good customer service and very helpful.
Samina always provides good service. Thank you!
I'm happy with the public storage and the best customer service I got from the service manager name Carina at the location 7400 Alban Rd station Blvd. I wanted a good storage and clean to keep my personal stuffs. I was recommended from her for the storage size and the information I need to know. Speaking with the service manager Carina who helped me get exactly what I was looking for. I would recommend to anyone who looking for the storage to check out Public storage at this location.
Thank you very much for the great service!!
My experience with Public Storage has been a giant waste of time. No adequate parking spaces to store my camper in the entire DMV area. When I finally found one in Springfield, VA my reservation had been given to someone else when I arrived. Ended up using Extra Space Storage, I would recommend you try them for storing vehicles/campers in the DMV.
Samina was very helpful and great experience clean are they met our concerns and helped us well
Great onboarding and customer service
Very friendly and helpful staff, Tina was great
Samina was extremely helpful in taking care of my situation. The unit I reserved was too small. I thoroughly appreciated the way she took the time to help me obtain a larger unit. Would definitely recommend Public Storage at Alban Station Blvd.
Samina has helped me with my rental. She is professional. The space she recommended worked out good. I would recommend this place to friends.
Thanks samina for you good attention
Clean gated place. The manager is amazing and extremely sweet. Really positive experience!
Samina is excellent in giving good services to customers, very nice and polite lady. She is very helpful and very pleasant to customers, she did good jobs on her work.
The customer service at this property is exceptional Shimar and Tina are “a breath of Fresh Air”. Other companies should look at employees like these two ladies.
Bill
Good customer’s service, the best in town. Highly recommended….
Semina is best she is very careful
I cane to rent today and I felt happy and got a great service from Samina. I will recommend this property to my friends and relatives. Samina is courteous and efficient!
Thank you Jonte for walk me through all the step u needed to know.Keep it up.
Samina a very helpful lady for me as first timer to rent on Public Storage. Keep it up and always keep your smile. She’s accommodating and 5 star I give for her service. 😊
I've had a unit for 5 years, and the standard of cleanliness and exceptional customer service is consistently A1. Samina is professional and such a delight to interact with, and she does all she can to ensure that you remain a satisfied customer. Thank you for providing a consistently positive customer experience!
Excellent service recommande it for anyone
Went to this location and we had awesome customer service! Definitely recommend it! Shout out to Samina!! Thank you very much!
Monica is an excellent property manager- always kind, courteous and accommodating. Thank you for always taking such good care of me Mo!!
The front desk associate, Tina, was very helping in helping me set up my new storage unit at this facility and situate my move out from the old unit.
samine is a very cordial and attentive person with all hash work professionally she is very charming
All of the staff at this location (7400 Alban Station Blvd) have been professional and extremely accommodating for the nearly 10 years I have used their services. I usually deal with Semina but the entire staff represents how excellent customer service looks and in turn makes the customer feel — valued. They are the best!
Semina was very helpful and did everything she could to assist us...
Muy buena atención, y mucha ayuda
Fast service and wonderful kind manager who helped us.
Always helpful and take care of the customer. I recommend this storage to my friends.
Samina’s hospitality and respect is her motto .
I have been renting a storage space for almost two years. The facility is clean, well kept and very easy to access. But the thing I like the best is the excellent customer service provided by Samina at the rental office. She is very courteous and knowledgeable and gave all the required information. Overall highly recommend. Thanks to Samina.
Samina is so professional, time efficient & knowledgable about consumers needs, their financial obligations, and above all her committment to the responsibility of the company. What an asset she is!
This is a great storage location and Samina does a great job as the property manager. I stored a 28' travel trailer here for several months. The space was flat concrete with easy access to all sides of the trailer. Getting the trailer in and out was snug, but doable for me as a new RV driver. Backing it into the spot was simple enough too. This Public Storage is secure and the gate access via the app worked well. I felt safe on the property. Samina was very responsive to any questions I had and was very helpful with check-in, check-out, and account updates.
Very clean and accessible. The management is very accommodating as well.
Semina is kind,helpful and provides good customer service.
Samina , is a very nice and professional person and did help me a lot
Great services and fast
I want to thank the lady she is very kind and helpful
Very fast and efficient process. Samina was very friendly and knowledgeable!
Highly recommend this location!+
Hands down the BEST storage facility in the area. They help get me the best price and space I needed. The nicest people you will meet! Very clean and secure facility. Not a trace of any bugs. Very well kept I don't think you will find a better place!!!
Absolutely Have Been A An amazing experience working with you guys and excellent customer service as well! Thank you so very much!
The facility is clean and well maintained. The management is always responsive to any questions and concerns. Their office is managed even during weekends which is helpful to customers. I would recommend this facility for your storage needs if you’re looking for something affordable and convenient in the northern Virginia area.
I would say this is a well run facility. Samina, one of the staff has been phenomenal since the first day signing up. I have not had any issues with the facility itself. Wonderful and helpful staff. Can’t really ask for much more.
She has been performing a job here
I give credit to her all the time
Excellent,courteous and professional service by Samina.I am pleased with her.
Mr Gupta is very helpful and great storage for us to use.
I have rented the space here. Sami a was helpful and paid attention to my needs. I am very happy with her service.
I chose to use this property for it's safety and for the exceptional customer service provided by the property manager Samina. There are two other facilities that are closer to me and this wasn't the least expensive location but because we had such great experiences here in the past, we are now continuing customers and I highly recommend this location to anyone seeking long or short-term storage.
I had a unit before at Fullerton and I had to move. I came back today to tent and Samina helped me. She showed the space and offered parking as well for van. I am very happy with her service. I will rent another space in future. Great Service!
Roxanne at Property 21911 was so very helpful on todays visit. Couldn’t be happier with my storage unit and location.
Salina and Gupta are very excellent managers and helpful all the times
Very patient and helpful manager. Made move in experience seamless
I would like to THANK Sabina, it was amazing how she took my stressful situation and made me feel at ease. Just think about everyone having different situations, it is nice to have an employee that cares sincerely. She is TOP‼️
Like the service, I was last min was very helpful
Her name was Samina, thank you for all the help!
Semina and Gupta are very helpful and I liked the location
Me Gupta manager provides me excellent service tofay
Mr Gupta is very nice and helpful and rented me a space giving discount.I liked the location
Samina is a wondeful peson with big heart. She always smiles and is ready to help. We ae happy to hae business with her.
Excellent service by Samina and Gupta today
Samina was really great in serving me and other customers who were before me. I would love to recommend her and her unit to my friends and others who needs any services with a storage unit.
Stamina and Mr Gupta are very nice managers. I recommend this location
Very nice lady good service
Samina & Gupta Managers excellent service. Been here 3 years. No problems. Great job.
Me Gupta mánager helped me always.I recomiendes this location to store
Andrea provided extra excellent customer service and was extremely friendly and helpful. Thank you Good customer service
Samina is great! Very helpful and knowledgeable. Made the rental progress quick and easy!
Samina , Was very professional about helping us with our rental space ! She had good customer service experience! Samina was very helpful and kind and generous. I was very happy and pleased with her service she provided us with !
Gupta and Samina are very helpfull managers. I reommend this location
Stamina was very helpful and very patient with my family!
Great storage location. Easy in and out for us so we go there often. We use it for seasonal items, Christmas, Halloween, summer sports and winter sports. As far as fees…they will raise your price after a couple months of a teaser internet rate, they will charge you for insurance that you don’t need, they will nickel and dime you. Just keep track of your bill and call them out on anything that looks funny. Our home owners insurance provides storage unit coverage as part of our policy, so we canceled the extra $15 a month insurance right away. Keep them honest, and you’ll be fine!
Mr. Gupta was very helpful.
Samina at the public storage was very helpful and explained everything I needed to know in order to rent the storage unit.
I'm very happy with the customer service and I would recommend my friends and family!