Public Storage Self-Storage Units at 7440 Hillwood Dr, Gainesville, VA

Very reasonable prices and very helpful staff. Loading dock can get crowded on a weekend, so it's better to go there during the week if you can. Their moving boxes are much higher quality than in department or big box stores.

Kaylee was so nice, helpful and informative. Great people working here.

Danielle and Kaylee were very polite and helpful.

I have downloaded the app as instructed, allowed all permissions, and reinstalled several times. Unfortunately, I continue to receive "please turn on Bluetooth" message and nothing happens...

Danielle was great today,her customer service is out of this world

The main shining light in this property when you CAN actually get it, is working with the site manager Ms. Danielle! Unfortunately she has to shuttle between two properties making it hard to resolve onsite issues when you need it! The "Onsite Virtual Machine" is good for some things, but using that to market availability of onsite support is very misleading as you can talk to the virtual agents, but they may never get the personnel onsite to actually help you when you need it! UPDATE as of 6/18/2024: An amazing turn of events in the support level that I have received from both the boots-on-the-ground employees of the facility, as well as management just to ensure that some of my originally perceived deficiencies in the properties were nothing but missed directions that just needed to be better communicated! There is NO doubt in my mind that the Gainesville VA area Facilities are fully dedicated to pure EXCELLENCE in customer accommodation! Highly recommended!👍🏾👍🏾👍🏾

Danielle at the Gainesville office was fantastic. I knocked her coffee on her and she still was very nice. It’s nice to see someone in customer service be so friendly and competent.

I love the service I got from Danielle today she went above and beyond for me today.

victoria did an amazing job with my rental. fast and quick

Danielle was great today on my move in

Kaylee and Danielle was very helpful and exceptionally knowledgeable in her job, great customer service!

It’s been a while since I’ve had to use a storage facility but it’s not my first time. It is my first time having someone so accommodating and helpful as Danielle was and continues to be. She is quick and responsive, will handle all of your needs and is great to work with. Keep up the great work Danielle!

Danielle and Kaylee answered all my questions and helped me get the right unit for my needs.

After having a long day at work Danielle was so helpful & patient. She was able to get me in & out in no time very professionally

Danielle was great today highly recommend her!!!

Pros: super clean facility and friendly staff. Never any problems accessing my unit Con: Rent spikes. Was only there for 7 months, and rent increased by $100/month. Had to move to another storage facility. Paying over $200 for a 10x10 is pretty horrid when the going rate is a lot cheaper

Danielle, Is just professional and caring. She has gone above and beyond to ensure I am a satisfied customer!

Best property I ever stored at! Kaylee is very professional and helpful.

Got a unit Danielle was very professional and informative I left feeling my items were safe and I made a good choice storing my items!

Came in to look at some spaces. Victoria was very helpful and knowledgeable.

Victoria is awesome!

Needed to make a change and ran into Erol and Danielle and they were very helpful. Met them in the office and within minutes they had me all set up and ready to move in. Thank you for your pleasant and professional service, absolutely delighted with both of you!

The property is always clean and the staff here is so friendly and helpful.

I have no problems with the storage. It’s clean and Errol patiently helped me

She actually lied to me. It turns out I’m being charged for an insurance fee which she didn’t tell me would automatically kick back in. Also why is there no trash cans on this site to dispose of trash?

Agent Mr Errol was very helpful. He explained the process with ease and was very patient with the questions. The rooms were clean and well maintained. Errol exemplified excellent customer service. Good job Public Storage, he's a keepe r. Joanne

Wanted to just make a quick shout out to Mr Errol. Awesome customer service and handled my issue immediately. In a day and age where good employees are hard to find Public Storage is lucky to have ya Mr Errol. Keep it up!!!!

Super convenient, easy to manage and access, staff is friendly and knowledgeable, last minute items on stock for purchase like rope.

Stacy was very helpful and answered all my questions during the tour and application process. She was knowledgeable and addressed all my questions. A pleasure to work with!

Brandy was great! Ensured I did not die as I was stood up by my help!

Brandy is the best. She is super friendly and quick to act to help me to rent storage spaces here. She also put extra efforts to find two units very close to each other, so that moving is very easy. I highly recommend!!!

Property is always clean and Brandy is always so helpful! Would recommend storing here!

Brandy works magic! We didn't know what we were doing, but she helped us figure it all out.

Brandy was very helpful.

Brandy was very pleasant and customer service was excellent. It was quick getting a space all done in the office. Thank you.

Brandy was helpful with getting me multiple storages! I recommend!

Thank you the process was very easy and customer service is great thanks again

Brittany showed me a unit this morning, and i absolutely love how sweet and patient she is while i asked her alot of questions! thank you Brittany!

Brandy was great to have while I was there, she helped me with the best deal and best storage location. Overall great place!

Brandy is so awesome and wonderful. She has been the biggest help to me. You couldn’t have picked a better person to manage your property..

Brandy is amazing! I will be using Public Storage again just because of her.

Brandy has been amazing and helpful securing me a unit! I will always rent a unit here!!!

The online rental process could not be easier. Brandy was very helpful with refunding the lock and insurance deposits.

Mrs. Brandy was incredible to work with and made getting a storage unit a great experience. -Sean

Brandy and Brittany are amazing! I came in thinking it was going to be a long drawn out process. Brandy was super helpful, Brittany even showed me the Lee Hey property! The properties look amazing, I am excited to use their facility for storage.

Brandy has always been a pleasure to work with. Anytime I have an issue with access or payment she’s been available to handle it with the utmost professionalism. Give this woman a raise!

Brandi was very helpful and great customer service!

New renter - processed online and moved in with ease. Didn't want the provided lock nor need the insurance... no one at the location but talked via kiosk with Robert, who explained that there was someone at their sister facility right across the highway. Brittany was indeed there and took care of my two issues quickly and efficiently! Everything should be this easy - well done, Robert, Brittany, and Public Storage!