Public Storage Self-Storage Units at 3180 Draper Dr, Fairfax, VA

Great service thanks errol

This was my first time purchasing a storage unit. I started my application on line and had a few questions so I reached out to the store and I spoke with Errol. Errol was so informative and made me feel comfortable with my decision. I came into the store and Errol’s customer service was excellent. The customer service made a stressful day of moving better.

I'm updating my review from a 5 to a 2. Everything seemed great at the time of the rental. I found out later that they got my name wrong and the steps to fix it were a huge hassle. Additionally they doubled the price on me within a year, banking on my reluctance to move all my stuff. I was able to find an identical unit for 1/4 the price at a location nearby. 2 stars because my items did remain safe in their care.

Service was great. Jackie and Kaylee, public storage reps made rental process of the unit very smooth. Explained everything and in details.

Jackie was great, informative, and very patient. Fantastic location.

This location is very tidy in addition to extremely kind and helpful staff. A great place to keep your things safe!

The manager of this location is AMAZING! She really communicated well and worked with me while managing my space! Very good place.

Rented a space from this place and the door latch didn't work! I could not completely close the unit and put my lock on. Pathetic! So, I went to the office on the first floor (which was supposed to be open on Saturdays according to the website) but it was closed! No one was there! Unbelievable. I had to leave the unit only partially shut and hope no one steals my stuff. Stay away from this place, messed up doors and no on-site service.

I had a unit on this location and it was great and hassle free experience.

Very quick, easy process. Customer service rep very pleasant and informative!

Jackie was easy to talk you & very informative and answered all of my questions.

PROS: New. Clean. Convenient. Well maintained property. Usually, there are plenty of carts available. CONS: Staff is marginal. Communication needs improvement. The app needs updating and debugging. I found out that PS at this location increases your storage rent every 3mos. Mine went up $67/mo in one lump sum after 3mo for one storage room. What?? I have rented from two other PS locations in the DMV as well as other storage facilities (indoor and outdoor) in other states. Same size rooms. Never were there such policies.

My buddy and I were there on July 5 and everything was quick and smooth the place is clean and well maintained just what do you expect from a storage space and a big shot out to their well trained staff 😀 like Jacqueline 👍 who assisted us that day before that big storm hit. us !!!!

Jackie is a very friendly and kind person. I really appreciate her help.

As today July 5 I rented a storage unit and all was quick and smooth and I want to sent a big shoot out to that great employee called Jackie thanks to her all was easy to understand and her great customer service skills and attention with great attit

Just wanted to say a few words. Manager Jackie at Draper drive location is outstanding. Very friendly ,professional and always helpful.

다녀왔어요. 촣아요 .

Thank you Carrie for your help in cleaning my unit with me great person

Jackie was amazing she helped my daughter get a unit and was patient. Jackie is the best she is so easy to work with!

These guys are terrific. They are incredibly responsive to any needs or concerns that come up. The staff is VERY nice as well as professional. Lastly the facility is very clean and kept impeccably.

Great service

Thank you for a clean storage place.

Had a wonderful experience experience with Marissa today! She’s a wonderful rep and helped me with all my questions and helped me figure out what I need. I’ll be coming back to see her!

Everything was great.

Thank you Carrie for your help with our storage unit! We appreciate the help checking for outside units!

Carrie He was kind, gave a lot of help, and solved many things.

Carrie was very knowledgeable and helpful. Assisted with all of my questions! Great help.

Thank you Carrie for your help using erental it was so much easier great attitude

Thank you carrie for information on locks that really helped me today

Carrie was great for transferring my locker. Thanks.

Absolute lifesavers with very affordable rates, I was able to move inventory between locations seemlessly.

What wonderful service I received yesterday at the Public Storage locarion at Draper Avenue in Fairfax, VA (#27189)! Kaylea was very professional and courteous in listening to what I needed and not only helped me meet my storage requirements, but also saved me time moving. She even opened the doors to let me in a minute or two before the scheduled opening time! I also have to mention that Jackie, the regular manager, is ALWAYS professional and courteous as well. The property is clean and nicely maintained, too. Their bosses should give them both a promotion/raise AND a bonus! Thanks again for the great service, and thanks for helping me start 2023 on the right foot. HAPPY NEW YEAR!

Clean, new, easy to access units. DO NOT LEAVE AT CLOSING TIME. Give yourself at least 5-10 minutes because that gate locks at 9PM sharp and the only way out is to call non-emergency help or jump the fence 😅

Very good experience here had a couple of questions and I tend to be tedious and time-consuming but I like to get all of my information and the associate Kaylea definitely helped put my worries to rest and helps me in the process of starting to get my own unit! Very good staff!!

I had positive move-in day thanks to Property Manager Jackie

Jackie was so helpful and she gave me lots of good information about how to store my stuff

Nice place, but terrible when the elevator is broken. My day is ruined by the staff saying they don't know when they will fix it.

Friendly staff and very helpful

Nice person

When you out grow out of ur house, PS comes and saves the day.

The manager Jakie did not proses my request to finish the contrat as she told me, I called to weeks later and still appears 😳 tha i was renting, thanks God the gentleman who helped this time was really a professional and did it right. Thanks

Be careful with this storage unit. I’ve had a unit for one year and the price increased twice and has increased more than $100 dollars. I started out @ $268 for a 10x20 a year ago and it increases to $333 within a few months and is now at $387. They keep increasing every few months even though we are military. I plan to get rid of it as soon as I return to the States. They try to pacify you with the promise of a rate decrease but you get rejected within an hour. I guess paying the rent on time, having two units with the company gets you no benefits whatsoever. When I was renting, I spoke to two people who were moving out to a new unit due to the constant rate increases. This storage unit company is gouging people. Go with a company with a lease rate. They are month to month.

Thank you Carrier for heloing rent a big soace todas the unitvid perfect

Gracias carrie para ayuda mi encontré una caja por mis cosas tú eres bonita

Kaylea was everything! Very professional and helpful. Great 1st impression which made my decision quick. Thanks for your kindness. Give her a raise.

Kaylea was very helpful.

This location is very clean and helpful staff. Thanks again Kaylea

Jackie provided fast and great service

Jackie Provided great customer service was very helpful and kind great professionalism

This primary facility is well managed; clean and very safe as far as the units being well maintained! Haley, one of the 'senior managers' is compassionate, caring and will go the "out of her way" to assist and help her customers! She is very pleasant, professional and an 'asset' to this business location! Thank you for all your Assistance, on a recent move!

Kaylea is amazing!! I had booked and moved into my storage unit on the same day. I was locking up with the lock PS provides, and the key broke inside of it 😑 I asked Kaylea for some help but unfortunately she couldn't break the lock. She told me that the lock cutter only comes once a month and she had already come that morning! Kaylea said she'd try to get her district manager in sooner to cut the lock off for me so I could access my stuff, but it was a bummer to not know when that could be. Not even 5 minutes after I left though, Kaylea calls to tell me she reached out to her trainer and figured out how to get the lock off! I was overjoyed, and so thankful she thought of another solution to get me back into my unit! She really saved the day 😊😊❤️

jackie is really nice, the property is quite nice too

Jackie was wonderful great customer service and a great deal highly recommend this place.

This facility is perfect for my needs. Excellent location. Kaylea is extremely friendly and knowledgeable. I appreciate all of her help.

Kaylea was very helpful she was awesome !!!

Great service! Great help!

All the staff is very polite and understanding i would recommend this place to anyone . Very clean building

Jackie was Very helpful..

This has been the best storage experience I’ve had. Jackie was extremely helpful getting the unit and access set up for my business, and the facilities are excellent. Plenty of large carts, automatic doors, good lighting, and easy open storage doors. Gate remains closed (unlike some competitors’) and access is easy. Can’t imagine anything they could do better.

WOW! Jackie is so nice and helpful, thanks for the Unit.

I had such a great, hassle-free, streamlined experience today! I upgraded from a smaller unit to a larger one without any issue.The staff at the Draper Drive facility is absolutely the best!

Responsive front desk attendants, always clean, and I feel safe at the unit.

Tanya is such a sweetie! She is the property manager on the site and efficiently got us the space, clearly explained everything, and warmly welcomed us.

very clean, the manager and the guy she was training had given me great customer service, answered all my questions.

5 stars service. Jackie did a great job helping with the unit.

Good services

Gracias carrie para ayudarme mi con mi storage aka en fairfax yo perdie mi information gracias amiga

My service today was absolutely wonderful at this location! Jackie is truly an asset to this company. She explained every thing to my understanding. I highly recommend this facility!

Carrie was very great person and clean building than you for you smile

Excellent service. Facility is clean and well organized. Jackie is great and always helpful. Highly recommend PS on Draper Dr.

CARRI WAS VERY HELPFUL

Carie did a great service.

Tanya, thanks for your excellent customer service. I was very pleased with your professiona

Tanya was a pleasure to work with… very helpful, friendly, great attitude. The business is always clean too, and carts are always available.

Had a very easy and smooth enrollment for our storage space. Carrie assisted us with everything patiently and answered all our questions. Very satisfied with our experience here.

Carrie helped me rent the right space today she was nice and clean area

Jackie has an excellent customer service which she answered all my questions. She was polite and knowledgeable of her job.

Very clean facility, Jackie was very helpful in getting me a storage unit closer to home

Property is nice

Kerry is great. She is very helpful.

Had a good experience here, easy to go through. especially with the the help of he front desk lady, Carrie. She helped me pick out a perfect storage unit to fit all of my belongings, and explained everything that I would need to know about this place. Good experience!. Thank you Public Storage

Great service

Thank you Jay for the help. Your outstanding.

Good customer service

My boyfriend needed assistance with a 10x15 and came across Jackie and Tanya at this location and were absolutely fantastic! Their customer service was superb! They both truly demonstrated the definition of customer service. They were kind, helpful & professional! I know it’s just a storage place, but this review has to be left! A round of applause for these two! All the other storage locations should send their employees to this location to be trained ok customer service from these two young ladies. Thank you very much! -Antonio M.

Reserved a unit online, came in for a look then completed the paperwork, so easy to do!

Thank you. Good service. CLEAN

Great storage unit. Awesome building.

very nice and helpful over the phone

Great storage and people

Good safe professional. Fairly priced.

Thank you for your help Jay. You’re a life saver. Great customer service

good customer service, thank you, Jay.

Nice facility, great staff, very clean

Jackie was great! I would definitely recommend.

It's fast and easy to move in. Environment is clean . Staff is nice.

The customer service (Jackie, specifically) made navigating through this new experience so easy. This was a foreign process to me but her professionalism and courtesy made this exponentially more awesome and free of stress!

I tried to get away from public storage because I had mice in my previous unit. So I went with EZ storage. It was awesome. Ice cold ac and very neat facilities. Public storage just bought this, I went in today and it was hot inside, their greed is making them turn ac down. Expect this place to start falling apart soon under public storage management.

This was our first time getting a storage unit and the online signup was easy and convenient. I did have some questions, which all got answered after speaking with Joe at the facility. On move in day we actually got to meet Joe and he was very friendly and knowledgeable. The facility itself is very clean, well lit and secure. For a first time experience, I'd recommend this place.

Do you have self-storage Move-In Specials?

Do you offer car, boat, motorcycle, ATV and RV storage?

Do you sell self-storage and moving supplies?

What do I need to bring with me to rent a self-storage unit?

What hours can I access my self-storage unit?

Do you have drive-up loading and unloading?

What items need to be stored in your climate-controlled self-storage units?

Are your self-storage units easily accessible?

Are your self-storage units secure?

What size self-storage unit do I need?

Do you offer Contactless Renting?

ezStorage was, as advertised, really easy to set and move into. Genesis helped my wife and I get all set up, took us to view the locker before the transaction. She made sure we felt comfortable and understood the terms of the contract before we moved in. Once she released the unit to us moving in could not have been easier. Carts were available for use and they came in very handy to get our stuff into and out of our unit. Only think I think could be improved on is when you pull into the interior lot after 5PM the doors to get in to the building need a password. I think a key fob system might be better. :)

Quick and easy to rent. Price is right. José was super helpful. Clean, modern, secure facility.

Anything but "EZ" For a business that exists so that people can load or unload their belongings at their facility, the fact that they don't have any designated loading area boggles the mind. If you are taking a few shoe boxes out of the trunk of your car this is no big deal, but if you are dealing with a truck load this is not the place to be. They have an awning about the size of an umbrella over the doors, but no other protection from the elements. The gentleman who was behind the desk on 8/12/2020 was extremely unpleasant and not at all helpful. It appears this place was built to maximize profits at the expense of convenience for their customers. For the rates they charge this is simply unacceptable. I would never give this place a dime of my money unless they remodeled and put in a loading dock. With such large units available they need to be more accommodating to large trucks. To do otherwise is greedy and simply not good business.

Very clean units, brand new building.

Storage facility was very clean, very helpful staff, Genecis made sure everything was taken care for us. Thank you for the help!

Great customer service Genesis was very helpful and polite i was shopping around will need for the end of month

Genecis is the best!

I love this place! It's brand new, very clean and the staff at the front desk was efficient and helpful. My unit is bigger and nicer than I thought I would get for the inexpensive price. It's not far from my house, yet I didn't even know it existed.

Exelente lugar muy limpio y exelente atencion de jose el trabajador del local

Excelente servicio, las personas que atendieron muy amables

Gotta fresh new look,vibe,and smell to my opinion I like it feels like a safe compact storage

Nice and clean storage!!!

Had a very good experience very professional and clean

I just got my storage in this facility in fairfax va and the place is brand new. The facility is clean and well kept. The manager that assisted me is Jose Suarez; he was very pleasant. He showed and explained everything to me. I’m glad that this is so close to my home.

is best Storage ..clean..good atenciion..

a very nice clean place and very friendly staff

Un lugar muy agradable desde el personal que atiende ... Las instalaciones muy limpias...

Great staff, brand new building, very clean and convenient location.

Great place! Super clean and it’s it is brand new.

What a great experience with your company- I walked in because I have a move from selling my condo in McLean and I needed a storage right away -the attendee Jose and Gencias were so helpful great customer service- I have decided to consolidate all my 3 storages nyc , merrifiled , Fairfax storage and took a 10by 30- thank you very much

This a nice, clean, well-run facility. Jose and Genecis are the on-site managers who set me up with my new unit. They were friendly, helpful, and professional every step of the way. I recommend this place!

I love this new storage space! It's bright and airy - they have lots of windows for ambient light to augment the electric lights. The storage units are very nice - shiny and new. The staff is just awesome!!! And it's very convenient to get in and out of. Oh, and they have lots of very BIG carts for moving your stuff! Lots of parking available for loading/unloading as well as parking for those helping you.

New facility, nice big carts, good units, helpful employees. Moving into my unit has been straight forward.

Friendly staff. Easy process. Very convenient. Brand new !

Clean facility , good customer service

Good customer service!

Awesome service, Jose is the best!

Very friendly, new and clean. No moth all smells. Highly recommend.

Clean facility. The staff was great. The property manager was kind and addressed my concerns in an encouraging manner. Couldn’t find a more accommodating location and helpful staff.

Great place smells amazing great service and new everything! Huge space!

Mr.Suarez and Mrs.Perez were excellent. What a quick and very easy process. This was my first time renting a storage unit. This location was very clean and very eazy to get into and out of. Thanks so very much. Officer Hutton unit 380.

Excellent service with a smile! They followed up with me on the phone and helped me day of! Great team!

Clean place with tons of carts for unloading!

Ez online reservation, smooth registration when I arrived onsite. Clean facility-good security- friendly staff