Public Storage Self-Storage Units at 11199 Waples Mill Rd, Fairfax, VA

Ram provided very good service and he was fast and efficient.

Ram was very helpful and explained everything in detail about the leasing process.

Ram provided great service and assisted me with my needs. Thanks Ram 👍

Ram was super helpful and very knowledgeable about his profession.

Predatory Price Increases. Absolutely insane. $110 -> $249 in 12 months. I rented a 10x10 unit starting around April 2024. After all fees and monthly insurance, my rent came out to roughly $110 a month. A great deal in my opinion and as-advertised on the website. However, every few months Public Storage increased my rent. First it went to ~$145, then $188, and now $249 per month in April 2025 - just 12 months later. I talked to an incredibly helpful guy who worked at the location, and he confirmed that yes, Public Storage does (predatory) increased pricing as a normal business practice. (Note: He did not explicitly use the word predatory and from my perspective danced around implying the practices were predatory or price gouging. However, it was easy to read between the lines. That specific word aside, the conversation went exactly as described). He put in a request to corporate to delay my monthly increase (from $188 to $249), and corporate auto-responded and delayed the increase for 90 days. Or so they said. My $188 payment previously was the grand total payment - which included my monthly $15 insurance fee. Instead of reverting back to the old payment, corporate updated my monthly payment to $234, gave me a -$46 credit (bringing the base amount to $188), and then added the $15 insurance on top of that. So my "reverted" rent they are now taking an additional $15, $203 instead of $188. And my monthly payment again goes up to $249 in 90 days. Here's the kicker. The 10x10 rental price on the website is still around $115 (ish) per month. I asked the guy at the desk if this was normal - can I just rent another unit down the hall, move my stuff, and pay the new rate? He confirmed yes, that's entirely possible, this is common for renters to do, and even voluntarily advised me on how to go about it. He advised me how to line up my move-in move-out dates and avoid a new-lock fee. It was abundantly clear he knew the ropes, this was typical, and was the 1,000th time he had this discussion with a customer. He did so eagerly without my prompting. I was both extremely appreciative and angry that corporate does this for all customers. This is insane. It's immoral, predatory, and frankly disgusting. The locations are managed by people who - however nice and helpful they are - have no part in the corporate structure or larger business that makes these decisions. Customers are cut off from any ability to speak to people who push these price increases. I looked it up and this is completely legal for these companies to do. None the less, I'm going to be filing a complaint with the Attorney General of Virginia Consumer Protection, and the Better Business Bureau. If my experience is even remotely like anyone else's, I'm appalled that Public Storage - this location in particular - has hundreds of 5-star reviews. Are they pushing fake reviews, or having customers make reviews immediately before these predatory price increases? I'm stunned that Public Storage hasn't been dragged into court over these business practices. But people who don't have the ability to buy a house big enough to hold their stuff don't have enough money to take anyone or any entity to court. And Public Storage is unapologetically taking advantage of them. It's legal. It’s abhorrent. And I'll never do business with them again. Edit/Update: Keeping this short because of character limits. Property manager called me the next day. Offered price decreases, I held my ground on principle saying "the review stays". I talked to the District Manager a few days after. Notable points: 1. She asked me what I thought I should pay, I said the price on the website. Presumably that is the market value, obviously not counting any '50% off the first month' deals. She said she couldn't do that, that price was to attract new customers. (Paraphrasing). 2. *** Most Important: Amidst my price changes, to get on the same page she said "Ok, let me check the system to see when your next scheduled price increase is." Next. Scheduled. Price. Increase. And there you have it folks.

⭐⭐⭐⭐⭐ Ram at Public Storage is the best! He’s incredibly helpful, knowledgeable, and always goes above and beyond. His friendly attitude and dedication make every visit a pleasure. Highly recommend—Ram is a true gem!

Ram was very capable and took care of himself.

I met Yusuf and he has a good customer service. He explains and makes sure you understand.

Thank you Yousif and Serena for your exceptional customer service. This particular locations customer service is consistent because this level of support was applied, regarding two separate calls. Thank you both!

Customer service was EXCELLENT! Yousif was super friendly and extremely helpful! The process of getting a storage unit was easy. Highly recommend this location if you're in need of a storage unit.

I have been using this storage facility for over a year, and I’m very happy with the facility and service. Very, clean, orderly, easy access and secure. In addition Yousif has always been available whenever I have questions or assistance.

My name is Fariba and I have used this branch of Public Storage for a while now. I have been to other branches and other storage companies, but the main reason I kept continuing using this facility is only the professionalism of its property manager Mr. Yusuf. Mr. Yusuf is always supportive and helpful with all the needs. He is very understanding of the situations of the customers, and always been ready to help. As all know, using a storage unit and keep moving your stuff from home to another place is difficult, and Mr. Yusuf always try to make it easier, by all the means he has available. He tries to make himself available through phone, and help you when you need him, so you dont have to take so many trips and travel to office too much. He is one of the best sources to answer your questions, as he takes time to explain everything in detail and honestly for you. Our family really has been able to use this facility much easier because of him. I wish the other storage facilities had similar staff.

Got great service from Manager

Yousif was very helpful and very kind hearted person

I test that Mr. Yousif Public Storage representative was class (a) exceptionally knowledgeable and easy to work with five stars all the way…

Ram was very helpful.

Ram was the best today and very helpful! 10/10 thanks for serving us!

Ram was very good and helpful.

Ram does good job, always pleasant and knows what he is doing.

Ram is a really helpful manager and would like to say thank you to him.

Ram is an absolute experienced and professional manager. He is very helpful and easy to work with.

Yousif was very helpful with guidance about what size of storage I should get, he showed the storage and teach me how to open and close my new storage. Great service!!

The customer service was really good from the employees onsite (Yousif and Joseph). Very helpful and knowledgeable of there storage facility

Ram and Yousif provided wonderful customer service today. The facility is very comfortable and well kept I highly recommend.

Very good experience talking to RAM.He had knowledge on everything and explained very clearly. I’m glad I stopped by this location. Highly recommendable.

My experience with Mr.Ram at your Waples Mill location was truly a wonderful experience and he has a great customer service.

Ram is a tremendous worker, he’s been a terrific liaison for all my work at the units, and I appreciate his good attitude every day.

RAM Was outstanding, profesional and Kind. O definetely recomend this place.

Ram was very helpful and he literally went out of the way in helping about my account.

Ran was very polite and patient and helped me with my account and I definitely recommend Ram and his team

Ram is excellent help!

Ram did a great job with service today! Explained all rules and protocols and did it with a joyous attitude!

Ram gave great customer service!!

Ram is a great looking guy and his service is even better.

Ram was very helpful and very friendly. I definetely recomend this location to my friends & family.

Ram amazing service and great location recommend 5/5 .

Ram and Mia were very helpful from start to finish! Knowledgeable in every aspect from the app to instructions on how to navigate the facility. Wouldn't go anywhere else!

Ram was very helpful and friendly. He treated me well and helped with my account.

We’re a continuously traveling family and it hard to find good service that can be understanding and helpful with our request. Ram assisted us with exceptional service, professionalism and amazing energy. We can’t wait to see him again when we’re in town!

Ram gave me amazing service and made the process incredibly simple! Thank you!

Ram has been extremely helpful in finding us a storage room and he had also been friendly, attentive and helped us save a lot of money when renting a storage. Definitely recommend this location

Ram was very helpful at the front desk on my first day at public storage! He assisted me in using the app and even told me how to get to my new unit.

Ram was very helpful. we will coming back for moving supplies

Ram - provided excellent service. Very polite and professional.

Every interaction I've had with the managers and staff here has been friendly and they've always been helpful and seem happy to help! Renting here has far exceeded my expectations!! Plus, the building and parking lot are always super clean and well-managed. If you need a storage unit, I would definitely recommend!!

Ram gave me the best service and helped me with my unit .

Ram was super helpful and he qiickly resolved my issue.

Ram was very helpful and explained the leasing process very clearly and professionally

RAM was very professional and very efficient employee.

Clean facility but they have one cart. ONE CART! Someone the other day mentioned that customers are hoarding the carts in their storage units. I’ve called them twice but no one has called me back. That was weeks ago. They must get complaints all the time yet they have only had one cart available for at least 3 months. They have done nothing to solve the issue (either tracking down the people who hoard the carts or get more carts). They get $250 a month from me. I shouldn’t have to wait an hour to bring stuff to my cart because I have to wait for the three people who are waiting before me. BUY MORE CARTS PUBLIC STORAGE! Don’t rent a unit here until they get more carts. **Here now on 8/19/23. STILL NO CARTS. UNBELIEVABLE! Have people sign them out to use them. This is ridiculous. Update on 3/12/24: I left this public storage last month. While they have gotten more carts, they raised the rent on my 10x10 unit 3 times since I started my rental in September 2022. I started my rental at $120 and was paying $260 by December 2023 (more than 100% increase)That’s insane. I moved my stuff down the road and look forward to the new storage center opening on West Ox Road (2 miles away) to find more competitive pricing. By the way, I checked at the end of February to see what they were charging new customers for a 10x10 unit and it was around $125 (so why was my unit $260?). My guess is they hook you in with a low price and then jack up your rental rate over the course of your stay. I would steer clear of this public storage unless you plan a very short term stay. Lastly, there are 3 parking spots, so unless you come at odd hours, you may not have a place to park when loading/unloading.

Ram is great person and highly recommend his service

I wasn’t very happy with such a price increase on rent, but Ram did an amazing with hearing me out on if I can stay because everything else about the unit has been handled with great customer service. I’m a fan and will continue to do business with this public storage

Ram was professional, and on point in answering all my questions on storage and helped in finding the right size space for my needs. I definitely recommending this company and his services to anyone.

Ram was super and very professional person and made my day easy.

Yousif was very very kind and helpful.

Shoutout to Yousif and Ram! Thanks for everything! You guys rock!

BEST SERVICE YUSUF IS THE BEST, VERY HELPFUL

Yousif was very helpful and explained how the App works.

Yousif was very helpful and friendly. Tbe property is very clean.

Yousif was great helpful

Yousif is an excellent employee, he helped me rent great storage unit.The elevator works here and 2 carts are always in storage.

Yousif was very helpful and amazing person

Ram was super helpful and very clean property.

Yousif was amazing person and I was very happy with my leasing experience.

Yousif is the best and he is very talented in his profession.

Had to put my house in storage for 2 weeks. Everything went great, and the employees treated me well. Easy experience

YOUSIF is great and helped me with all of my questions. I appreciate the excellent customer service.

Yousif was very helpful

Yousif was really an amazing person. i had an issue with my account and he resolved it immediately.

This location doesnt have any carts! We incurred cost to move items out of storage and there is not ONE SINGLE CART! Paying $200 a month and can’t even move my things! Absolutely RIDICULOUS!

There are NO carts. I have disabilities and my storage is on 4th floor. How the hell am I supposed to get my things in & out of storage!? Heard people were holding the carts in their storage locker and stealing them. Find who is doing it & press legal charges for theft. Then get more carts. Hold a credit or debit card on the cart. If cart is not returned, charge their card. If the cart is returned, no charge. People are so rude, selfish and common these days. Just makes me sick. It's like going to the grocery store to get groceries with no cart available. ALDI makes u put in a quarter yo get a cart..... Start holding people's credit/debit cards while they use the carts. NOT DISABLED FRIENDLY AT THIS POINT WITH NO CARTS.

Yousif was great and very professional

Yousif is a great Manager and very friendly

Yousif was super nice and answered all my questions about leasing

The front desk Manager Yousif was very helpful and friendly

Yousif was super helpful and he literally saved my unit , since I forgot to lock my unit and Yousif secured it and called me to come and lock my unit.

Yousif is the best

Yousif was very helpful and professional. First time renting a space and Yousif explained the leasing process and features of the property.

Yousif, Ram has been very helpful. Thanks.

Yousif made my day easy

Great customer service from Yusif today, definitely recommend this location!

Yousif was very helpful and very courteous.

The customer service has really improved over the past year. Really goes above and beyond , clean, organized. Andy at the Waples Mill location is really fantastic

Was locked in the elevator for almost an hour today, fire department had to let me out, now the gate stopped working so once again I'm stuck. Never heard back from the owner. Fire department is great though

Some of the best experience I have received. Ram helped me get a unit and download the mobile app. Will definitely recommend to anyone looking for extra storage!

RAM is the best and helped me with my account.

Just wanted to take a moment to say that Ram is the kindest person I’ve rented a unit from! He always takes the time to greet me when I come to pick up my motorcycle and is always cheerful and has helped me when needed!! He’s great!

Thank you Ram for showing me the unit and downloading the App. Property is very secure and clean.

First time renting a unit and the Manager walked me thru the property and explanada the features of the property and it is very clean and I am totally happy With his service

Ram was very polite, helpful and courteous. Great customer service

RAM was just incredible person and showed me couple of units for my storage needs and explained me in detail about the leasing process.

Ram and Yousif were very patient and helpful ! Highly recommend

Ram was very good and answered all my questions about the lease

Ram was very helpful and very professional in his work.

Ram was the best! He helped me save money and went above and beyond!

I was very much impressed with Mr. Ram service and he is very professional and knows his business well.

Ram gave wonderful service for a check in

Ram was very good and excellent service

Ram made my experience getting my first storage unit very easy I was very pleased with the service! Best customer service experience I’ve had in quite some time.

Ram & Yousif were amazing and answered all my questions regarding leasing process. I definitely recommend this place to all my friends.

Ram and yousif did a good job taking care of me

I rent for my company storage and it’s close to my house. Few months later I found this and, I can tell that there is nest for these rats. How property manager handle this issue was like just swap and pick up… seriously?? It seemed normal for him and there was nothing he can do about this. I tried to contact regional manager or even customer service and none of them contact me back..

Ram was wonderful and very accommodating and answered all my questions before I committed to my lease. I know I chose the right size unit for me!

Crystal gets the 5 star review! I hope Public Storage is listening, because she is fantastic! I had a problem with my account and couldn't fix it online. I talked with Crystal, who not only treated me with courtesy and friendliness, but she was efficient and knowledgeable. She not only fixed my problem but found an error and fixed that too, saving me money and making me feel that I *wanted* to stay with Public Storage instead of looking elsewhere. I could not have asked for better customer service and hope she stays at this branch! Thank you Crystal, you're the best!

Ram is the best and got excellent service from him today.

Ram was very helpful in explaining the rental process to me and made sure I benefited from promos at the time. He was very patient and very detailed. He walked me through the property and helped me to download the mobile app.

Ram and Yousif are very pleasant and have helped me with back to back rentals. Going from a larger unit to a smaller unit and the transition was smooth and efficient.

Do not use this facility unless you want mice in all your items. I went to retrieve something out of my locker and saw a mouse scurry away. There were droppings everywhere. Decided to move my things to another facility closer to my house, and when I did, I found dead mice and others still alive running around my unit. The management knows of the problem, but said they couldn’t do anything about crediting my account. They seemed indifferent which was so frustrating. Do not at all recommend.

Ram was extremely knowledgeable and kind in sharing his expertise. A great employee!

Yousif was a big help in getting me set up with my storage unit. A+

Great Service from Ram. Thanks!

I had a difficult return issue, and Crystal was fabulous finding a resolution! I appreciated her efforts!

Ram’s help was incredible. He helped down load app, all functions, etc. Just excellent service!!!

Ram was very helpful and extremely knowledgeable person

Ram at Pubic Storage is the best! He helped me transition a storage shed that had been used for business purposes during a move out on the last day. I would 100% do business with Public Storage if I ever needed self storage in the future.

Ram was super helpful and very professional

Was great until only few months after renting, my rent has increased $45. I will take my stuff out of there and look somewhere else. It was nicer when not owned by public storage. Scamming people with all the fees and rent increases. My unit is climate controlled but last few months its extremely hot in the storage unit building. I feel my stuff is going to get mildew/mold if they keep doing this with the air. I pay for climate control but yet I dont feel the air is even on in the building.

RAM is the best. He is very professional, friendly and thorough. He took care of all my needs and concerns. He personally took me to see my locker. The facility is very clean. I am happy that I went with Public Storage on Waples Mill Road.

Ram was super nice and really helpful. Especially because I’m an out of state college student, he made getting a storage unit very easy and stress free. Super close to the university and accessible as well

Very easy to access utilizing no contact with App

Ram was extremely helpful during the entire process and was very clear about all the move in information!! I felt very well attended to and was very very happy with the service provided to me!! happy i decided to go here for storage.

Ram was a big help!

Was helping a buddy move and needed to put stuff in storage. Ram was very helpful and took the extra steps to assist. Facility is very clean and well maintained.

Ram is a very helpful employee. Explained everything in simple terms and recommend him to anyone needing a storage unit A+++

Ram & Emad are the best and got excellent service from them

Ram is amazing great customer service, very professional.

Emad and Ram were very helpful and helped me find a better spot than I had originally chosen. I highly recommend their facility and am happy I found it!

Mr. Ram provided excellent customer service. He explained everything in detail and clarified any questions I had. Thank you so much!!

Ram was great! Thanks!

Ram was so helpful. Glad I stopped in while he was here!

Ram is the manager of this location & he was very helpful with out-processing us. I would use this place again in the future.

Mr Ram, was exceptional helpful and resolved my concerns. Thank you!!

Ram was great! So helpful and friendly :)

Mr. Ram was so kind and was very helpful!

I just want to take a moment to say how much I appreciate the customer service provided by Ram today. Yesterday upon visiting my locker I realized it was too small. Today I was greeted with a walk to my new locker and a request to place the company lock on my old locker once I retrieved my personal lock. The process was easy, my pervious balance was credited and now I have the room I need to begin storing my items. Thank you Ram!

Ram, the wonderful person. He has great customer service and very helpful.

Ram and Yuosif were fantastic. They helped me get everything set up and gave me a great deal. Very helpful

Ram and Yousif were extremely helpful in getting me into my unit. Excellent customer service and very friendly!

As first time storage renters, Ram was SUPER helpful in showing us the unit we were interested in, telling us terms, explaining insurance and getting us ready to go. We are very grateful for his help in navigating this process!!!

Ram great person always friendly and helpful

Ram helped manage my storage unit, and always made sure I avoided the penalty when I could.

Ram was very helpful and got my service done quickly!

Ram was awesome, great customer service!

Ram was a wonderful help today. I was able to download the app and am all set to use the storage today! Thank you for the wonderful service!

Ram and Yousif took great care of me. App to access to the gate is convenient to use in the cold!

I had a great experience with Ram today as always. He's always helpful and friendly.

Ram was extremely helpful on a cold winter day! I saw two units and made the final selection all within 10 minutes…even after checking a second facility nearby.

Ram provided excellent service

Ram was very helpful with showing us where to go and what to do. Made this experience super easy! 10/10 would recommend!