Public Storage Self-Storage Units at 11199 Waples Mill Rd, Fairfax, VA

Ram did a great job with service today! Explained all rules and protocols and did it with a joyous attitude!

Ram gave great customer service!!

Ram is a great looking guy and his service is even better.

Ram was very helpful and very friendly. I definetely recomend this location to my friends & family.

Ram amazing service and great location recommend 5/5 .

Ram and Mia were very helpful from start to finish! Knowledgeable in every aspect from the app to instructions on how to navigate the facility. Wouldn't go anywhere else!

Ram was very helpful and friendly. He treated me well and helped with my account.

We’re a continuously traveling family and it hard to find good service that can be understanding and helpful with our request. Ram assisted us with exceptional service, professionalism and amazing energy. We can’t wait to see him again when we’re in town!

Ram gave me amazing service and made the process incredibly simple! Thank you!

Ram has been extremely helpful in finding us a storage room and he had also been friendly, attentive and helped us save a lot of money when renting a storage. Definitely recommend this location

Ram was very helpful at the front desk on my first day at public storage! He assisted me in using the app and even told me how to get to my new unit.

Ram was very helpful. we will coming back for moving supplies

Ram - provided excellent service. Very polite and professional.

Every interaction I've had with the managers and staff here has been friendly and they've always been helpful and seem happy to help! Renting here has far exceeded my expectations!! Plus, the building and parking lot are always super clean and well-managed. If you need a storage unit, I would definitely recommend!!

Ram gave me the best service and helped me with my unit .

Ram was super helpful and he qiickly resolved my issue.

Ram was very helpful and explained the leasing process very clearly and professionally

RAM was very professional and very efficient employee.

Clean facility but they have one cart. ONE CART! Someone the other day mentioned that customers are hoarding the carts in their storage units. I’ve called them twice but no one has called me back. That was weeks ago. They must get complaints all the time yet they have only had one cart available for at least 3 months. They have done nothing to solve the issue (either tracking down the people who hoard the carts or get more carts). They get $250 a month from me. I shouldn’t have to wait an hour to bring stuff to my cart because I have to wait for the three people who are waiting before me. BUY MORE CARTS PUBLIC STORAGE! Don’t rent a unit here until they get more carts. **Here now on 8/19/23. STILL NO CARTS. UNBELIEVABLE! Have people sign them out to use them. This is ridiculous. Update on 3/12/24: I left this public storage last month. While they have gotten more carts, they raised the rent on my 10x10 unit 3 times since I started my rental in September 2022. I started my rental at $120 and was paying $260 by December 2023 (more than 100% increase)That’s insane. I moved my stuff down the road and look forward to the new storage center opening on West Ox Road (2 miles away) to find more competitive pricing. By the way, I checked at the end of February to see what they were charging new customers for a 10x10 unit and it was around $125 (so why was my unit $260?). My guess is they hook you in with a low price and then jack up your rental rate over the course of your stay. I would steer clear of this public storage unless you plan a very short term stay. Lastly, there are 3 parking spots, so unless you come at odd hours, you may not have a place to park when loading/unloading.

Ram is great person and highly recommend his service

I wasn’t very happy with such a price increase on rent, but Ram did an amazing with hearing me out on if I can stay because everything else about the unit has been handled with great customer service. I’m a fan and will continue to do business with this public storage

Ram was professional, and on point in answering all my questions on storage and helped in finding the right size space for my needs. I definitely recommending this company and his services to anyone.

Ram was super and very professional person and made my day easy.

Yousif was very very kind and helpful.

Shoutout to Yousif and Ram! Thanks for everything! You guys rock!

BEST SERVICE YUSUF IS THE BEST, VERY HELPFUL

Yousif was very helpful and explained how the App works.

Yousif was very helpful and friendly. Tbe property is very clean.

Yousif was great helpful

Yousif is an excellent employee, he helped me rent great storage unit.The elevator works here and 2 carts are always in storage.

Yousif was very helpful and amazing person

Ram was super helpful and very clean property.

Yousif was amazing person and I was very happy with my leasing experience.

Yousif is the best and he is very talented in his profession.

Had to put my house in storage for 2 weeks. Everything went great, and the employees treated me well. Easy experience

YOUSIF is great and helped me with all of my questions. I appreciate the excellent customer service.

Yousif was very helpful

Yousif was really an amazing person. i had an issue with my account and he resolved it immediately.

This location doesnt have any carts! We incurred cost to move items out of storage and there is not ONE SINGLE CART! Paying $200 a month and can’t even move my things! Absolutely RIDICULOUS!

There are NO carts. I have disabilities and my storage is on 4th floor. How the hell am I supposed to get my things in & out of storage!? Heard people were holding the carts in their storage locker and stealing them. Find who is doing it & press legal charges for theft. Then get more carts. Hold a credit or debit card on the cart. If cart is not returned, charge their card. If the cart is returned, no charge. People are so rude, selfish and common these days. Just makes me sick. It's like going to the grocery store to get groceries with no cart available. ALDI makes u put in a quarter yo get a cart..... Start holding people's credit/debit cards while they use the carts. NOT DISABLED FRIENDLY AT THIS POINT WITH NO CARTS.

Yousif was great and very professional

Yousif is a great Manager and very friendly

Yousif was super nice and answered all my questions about leasing

The front desk Manager Yousif was very helpful and friendly

Yousif was super helpful and he literally saved my unit , since I forgot to lock my unit and Yousif secured it and called me to come and lock my unit.

Yousif is the best

Yousif was very helpful and professional. First time renting a space and Yousif explained the leasing process and features of the property.

Yousif, Ram has been very helpful. Thanks.

Yousif made my day easy

Great customer service from Yusif today, definitely recommend this location!