Public Storage Self-Storage Units at 11199 Waples Mill Rd, Fairfax, VA

The customer service has really improved over the past year. Really goes above and beyond , clean, organized. Andy at the Waples Mill location is really fantastic

Was locked in the elevator for almost an hour today, fire department had to let me out, now the gate stopped working so once again I'm stuck. Never heard back from the owner. Fire department is great though

Some of the best experience I have received. Ram helped me get a unit and download the mobile app. Will definitely recommend to anyone looking for extra storage!

Just wanted to take a moment to say that Ram is the kindest person I’ve rented a unit from! He always takes the time to greet me when I come to pick up my motorcycle and is always cheerful and has helped me when needed!! He’s great!

RAM is the best and helped me with my account.

Thank you Ram for showing me the unit and downloading the App. Property is very secure and clean.

Ram was very polite, helpful and courteous. Great customer service

First time renting a unit and the Manager walked me thru the property and explanada the features of the property and it is very clean and I am totally happy With his service

RAM was just incredible person and showed me couple of units for my storage needs and explained me in detail about the leasing process.

Ram and Yousif were very patient and helpful ! Highly recommend

Ram was very good and answered all my questions about the lease

Ram was the best! He helped me save money and went above and beyond!

Ram was very helpful and very professional in his work.

I was very much impressed with Mr. Ram service and he is very professional and knows his business well.

Ram gave wonderful service for a check in

Ram made my experience getting my first storage unit very easy I was very pleased with the service! Best customer service experience I’ve had in quite some time.

Ram was very good and excellent service

Ram and yousif did a good job taking care of me

Ram & Yousif were amazing and answered all my questions regarding leasing process. I definitely recommend this place to all my friends.

I rent for my company storage and it’s close to my house. Few months later I found this and, I can tell that there is nest for these rats. How property manager handle this issue was like just swap and pick up… seriously?? It seemed normal for him and there was nothing he can do about this. I tried to contact regional manager or even customer service and none of them contact me back..

Ram was wonderful and very accommodating and answered all my questions before I committed to my lease. I know I chose the right size unit for me!

Crystal gets the 5 star review! I hope Public Storage is listening, because she is fantastic! I had a problem with my account and couldn't fix it online. I talked with Crystal, who not only treated me with courtesy and friendliness, but she was efficient and knowledgeable. She not only fixed my problem but found an error and fixed that too, saving me money and making me feel that I *wanted* to stay with Public Storage instead of looking elsewhere. I could not have asked for better customer service and hope she stays at this branch! Thank you Crystal, you're the best!

Ram is the best and got excellent service from him today.

Ram was very helpful in explaining the rental process to me and made sure I benefited from promos at the time. He was very patient and very detailed. He walked me through the property and helped me to download the mobile app.

Ram and Yousif are very pleasant and have helped me with back to back rentals. Going from a larger unit to a smaller unit and the transition was smooth and efficient.

Ram and Yousif 👍🏼👍🏼👍🏼👍🏼

Do not use this facility unless you want mice in all your items. I went to retrieve something out of my locker and saw a mouse scurry away. There were droppings everywhere. Decided to move my things to another facility closer to my house, and when I did, I found dead mice and others still alive running around my unit. The management knows of the problem, but said they couldn’t do anything about crediting my account. They seemed indifferent which was so frustrating. Do not at all recommend.

Ram was extremely knowledgeable and kind in sharing his expertise. A great employee!

Great Service from Ram. Thanks!

Yousif was a big help in getting me set up with my storage unit. A+

I had a difficult return issue, and Crystal was fabulous finding a resolution! I appreciated her efforts!

Ram’s help was incredible. He helped down load app, all functions, etc. Just excellent service!!!

Ram was very helpful and extremely knowledgeable person

Ram at Pubic Storage is the best! He helped me transition a storage shed that had been used for business purposes during a move out on the last day. I would 100% do business with Public Storage if I ever needed self storage in the future.

Was great until only few months after renting, my rent has increased $45. I will take my stuff out of there and look somewhere else. It was nicer when not owned by public storage. Scamming people with all the fees and rent increases. My unit is climate controlled but last few months its extremely hot in the storage unit building. I feel my stuff is going to get mildew/mold if they keep doing this with the air. I pay for climate control but yet I dont feel the air is even on in the building.

Ram was super helpful and very professional

RAM is the best. He is very professional, friendly and thorough. He took care of all my needs and concerns. He personally took me to see my locker. The facility is very clean. I am happy that I went with Public Storage on Waples Mill Road.

Ram was super nice and really helpful. Especially because I’m an out of state college student, he made getting a storage unit very easy and stress free. Super close to the university and accessible as well

Very easy to access utilizing no contact with App

Ram was extremely helpful during the entire process and was very clear about all the move in information!! I felt very well attended to and was very very happy with the service provided to me!! happy i decided to go here for storage.

Ram was a big help!

Was helping a buddy move and needed to put stuff in storage. Ram was very helpful and took the extra steps to assist. Facility is very clean and well maintained.

Ram is a very helpful employee. Explained everything in simple terms and recommend him to anyone needing a storage unit A+++

Ram & Emad are the best and got excellent service from them

Ram is amazing great customer service, very professional.

Emad and Ram were very helpful and helped me find a better spot than I had originally chosen. I highly recommend their facility and am happy I found it!

Mr. Ram provided excellent customer service. He explained everything in detail and clarified any questions I had. Thank you so much!!

Ram was great! Thanks!

Ram was so helpful. Glad I stopped in while he was here!

Ram is the manager of this location & he was very helpful with out-processing us. I would use this place again in the future.

Mr Ram, was exceptional helpful and resolved my concerns. Thank you!!

Mr. Ram was so kind and was very helpful!

Ram was great! So helpful and friendly :)

Ram, the wonderful person. He has great customer service and very helpful.

I just want to take a moment to say how much I appreciate the customer service provided by Ram today. Yesterday upon visiting my locker I realized it was too small. Today I was greeted with a walk to my new locker and a request to place the company lock on my old locker once I retrieved my personal lock. The process was easy, my pervious balance was credited and now I have the room I need to begin storing my items. Thank you Ram!

Ram and Yousif were extremely helpful in getting me into my unit. Excellent customer service and very friendly!

Ram and Yuosif were fantastic. They helped me get everything set up and gave me a great deal. Very helpful

As first time storage renters, Ram was SUPER helpful in showing us the unit we were interested in, telling us terms, explaining insurance and getting us ready to go. We are very grateful for his help in navigating this process!!!

Ram was very helpful and got my service done quickly!

Ram helped manage my storage unit, and always made sure I avoided the penalty when I could.

Ram great person always friendly and helpful

Ram was awesome, great customer service!

Ram was a wonderful help today. I was able to download the app and am all set to use the storage today! Thank you for the wonderful service!

Ram and Yousif took great care of me. App to access to the gate is convenient to use in the cold!

Ram was extremely helpful on a cold winter day! I saw two units and made the final selection all within 10 minutes…even after checking a second facility nearby.

I had a great experience with Ram today as always. He's always helpful and friendly.

Ram was great! He helped me a lot and was very kind!!

Why do your store associates promise one price over a year and then jack up the rates out of nowhere? Then say ‘You don’t meet the criteria,’ when we ask for a review?

Ram was very helpful with showing us where to go and what to do. Made this experience super easy! 10/10 would recommend!

Ram provided excellent service

RAM provided excellent customer service and showed me how to use the appp

Great service with Ram. Would recommend for your storage needs.

Ram & Yousif were very helpful explaining me all about my rental unit, answered all the questions. I had a previous experience with a friend of mine that rented from a location nearby that I am actually am for the contract this was a few years ago and the experience was completely different. I am actually thankful that Ram was on the desk helping me today. I would give more stars if I could.

Ram made the process quick and easy and as a military family who rents units around the country (pcs moves) he made it very easy and smooth.

Ram was great with my move in process!

Great customer service personal Ram was great helped wit all my questions about my unit and store hours!!!

I met Ram today and he was extremely useful and kind.

Ram was extremely helpful setting up our unit.

Yousif was extremely helpful and very patient with me. He answered every question thoroughly. He made sure I understood everything about my unit. This experience was pleasant.Thank you

Ram was super helpful in getting our new storage room!

Ram - was amazing and so helpful and informative. Great service!

Ram was very helpful. I would recommend to my friends

Ram is awesome customer service and very pleasant.

Ram was very helpful and made my move in very smooth with public storage. 10/10

Thank you Ram for such great service!

We came here on a Saturday, and met this great gentleman “Ram” who helped us look at several units! This guys is amazing he walked with us and showed us every single detail. It was a pleasure doing business with him. You should just meet the guy in person.

I had a good experience at Public Storage. Ram the gentleman who helped me was professional and very helpful. I needed packing supplies for my move and this location has boxes, bubble wrap, tape dispensers the works!

Ram was very helpful with recommendation of which boxes to buy and discount structure. Also took the boxes to my car.

We went to the Public Storage facility at 11199 Waples Mil rd in Fairfax on a later Saturday afternoon to rent a unit late in the afternoon. Mr Ram was on duty there and he literally went above and beyond our expectations to provide us with the best service by showing us several units and offering us the most friendly customer service. Highly recommend Thank you Ram for the amazing customer service experience Javid

Ram was amazing and very helpful

Ram was awesome and very helpful! Thank you Ram!

Ram was very good service. The best!!!

Ram is wonderful and awesome soul that take care of your needs for the storage needs. Thank you Ram

I want to commend your employee Mr. Ram Who is the Manager of your facility in Fairfax. He consistently goes above and beyond in helping his customers. He is very dutiful and conscientious. He is a great credit to your company. Sincerely, William Grover, MD

Toni was amazing!! We had to change our unit due to downsizing and Toni went above and beyond to help! Like wow, great customer service!

I have been working with Ram. He has been very hospitable and helpful. I look forward to meeting him in the office.

Excellent rental experience... from computer research to store counter. Rahm is a solid representative of the organization giving all the rental information with enthusiasm and detail. Likely you will be pleased if value for money is the primary objective. Thanks, Rahm

I have been at this facility for a little over a year. It is well managed and the process of reserving a unit couldn’t have been easier. Today I was greeted on the property by Toni. Very kind and friendly to talk to.

Ram was excellent. Great service. I recommend this Public Storage to everyone!!

This was my first experience with renting a storage unit, and Yousif at the Waples Mill Rd Public Storage took great care of me. His patient, knowledgeable answers to my many questions about the unit and contract reassured me that I was doing business with the right place. The unit is secure and spotlessly clean. Today it was 97 degrees outside and the climate-controlled space was cool and comfortable. Kudos to Public Storage on this well-run facility.

Good Customer service from Ram!

Terrible service. Terrible cleanliness. Prices increased too much to justify the rent. Moving out and never coming back to this company.

5 star service from Ram!! Thank you Ram!!

Very convenient location for me , clean place and great customer service from Ram!

Ram did a great job: excellent, friendly service. The facility is clean, well lit and perfect for purpose.

Ram provided amazing service. Got me exactly what I needed for my complicated move.

We had Great service from Yousif today.

Ram gave an excellent service today. Thanks for explaining me the lease process very patiently.

I initially moved my items in for a deployment to Iraq. Now they are charging $378 per month for a 10x10. No military discount, and they keep raising the monthly fee, rather than let’s say appreciating the long term business. Once while I was deployed, they said my credit card was rejected and they were going to remove my materials. What was I supposed to do from overseas? Fortunately we resolved the clerical error after several phone calls. In any event, I’m actively seeking new, better locations for storage.

Ram is very helpful!

Ram is a good person service good Thank you

Ram did a great job of finding me the right unit. He is very helpful...

Easily accessible... moving cards available in a safe and secure climate controlled environment. Facility appears to be relatively new and well maintained. Have been ising it for about a month and couldnt be happier. Wide hallways and well lit spaces with up front parking. So easy to get started.

Thank you Ram for great service!!

Mr. Ram is great staff! He is kind and helpful. Thank you!

I met with Ram today and he was extremely helpful. One of the kindest people I have met who helped us with all our questions. If you are looking for a professional storage facility this Is the place to go. Ask for Ram

Ram was great, knowledgeable and got me going for my unit.

Public storage is my go to place for any storage needs. I would drive past all other storage facilities just to go here. The people are the best and the storage choices are great. Christian, Keana, Ram, Yousel and Devin are amazing, friendly and very helpful.

Christian made a great match for what I needed I come back everytime I need storage .

Appreciate christian for assisting my move to my unit.

Christian gave me excellent service and helped me find exactly what I needed

Recently Christan worked with my mom concerning her payment he was very kind, helpful and understanding. Great service

I would rate this Public Storage a 10/10! Staff was super knowledgeable and helpful! Super happy with my experience, this location will continue to receive my services!

Be vary of the forced sale of the $20 lock when u rent from here on-line.

Ram was such a great help! Wonderful personality and went out of his way to make sure everything was perfect for me!

Ram is awesome! He helped me so much during my move!

Good personal and Mr Christian is always helpful.

Robert the manager is awesome! He took the time to help me coordinate my whole move with detailed options for the truck and storage. One stop shop offering everything you need for a successful relocation.

My experience at the Waples Mill Public Storage was really great! The employees Keana and Christian were very friendly and knowledgeable.

The worker Christian was very helpful and polite. He gave great insight and had an amazing personality.

Recently went to this facility for a storage unit and the property manager Christian helped me and he was amazing GREAT customer service and really appreciated his patience definitely highly recommend! THANK YOU CHRISTIAN

Christian thank you for your excellent customer service!!!! My storage needs where met.

The team at Waples Mill Rd. Public Storage are very knowledgeable and helpful. I rented a storage unit here for 2 years and the process was seamless. The customer service during my time renting was phenomenal! Never missed a beat, very understanding & communicative. Would refer x10! Thanks again.

Nicely kept, clean and dry

Automatic interior lights could be faster to turn on but honestly it's a self storage facility. You know what you're getting.

First I would like to say the location is highly convenient. I currently live in fairfax not far from this location. This one point caught my attention. I was never really into the public storage idea. Now with the amount of belongs my wife and I had while moving we really didn’t have a choice. They’re many storage options to choose from this was quite overwhelming at first, but thanks to Keana. Everything was broken down for us. From the sizes we need to reasons behind purchasing the insurance. I like how nothing was left in the dark while answering my questions. Just off that sign of trust I recommed this site. We all know now a days faculties have many dark doors left unexplained. This is not one of them. So thanks again Keana for the detailed run down!

Keana at the Waples Mill location, had excellent customer service skills. She was very knowledgeable and went above an beyond to make sure I had all the information necessary to make my decision for this location.

Yesterday I went to Public Storage with my husband and when we walked in it was clean. Sherrie was the one who helped us with our rental, she knew what she was talking about and was very easy to talk too. I would recommend this store.

Great storage facility, secure and clean

Love this place thanks for everything

The employees at the Waples Mill location, have excellent customer service skills. They are very attentive and knowledgeable. They went above an beyond to ensure I had all the information necessary to make an informative decision. Thanks team for being positive and helpful!

Good value for money for a monthly storage solution. Ram was very helpful in getting me set up--5-star service. Overall review would be 5 stars except the moving supplies (boxes and such) are way overpriced compared to Uhaul prices.

My experience at this public storage was great! The employees were very friendly and knowledgeable.

I just signed up today so I have little or no history with this Public Storage facility. But Sherrie and Chris were very accommodating -

I went in today and Neadea helped me. She was very informed and answered all of my questions with ease. The process was quick fast and easy, will definitely recommend Public Storage and Neadea for great onboarding customer service.

I have had storage for over 3 years. Christian and Sherrie have been pleasant to work with!!! Thank you for all your customer care through out the years! Best storage facility in the area!!!!

Great facility with great space. I didn’t know anything about using a storage at first, it was my first time. But Miss Keana was a great help on professionally informing me of all the details and made it a great experience for me. Thanks so much! Definitely would recommend this place to family and friends because of the customer service

Reservation, rental process, and move-in all went better than expected. I had one issue that was quickly resolved by Neadea in a very professional, knowledgeable, and caring manner. 5-star, top notch customer service! Location is excellent, providing convenient and safe access. The entire facility is very clean, well-lit, and well-maintained. Plenty of room in front for loading and unloading. I feel very safe both inside and outside the building. Thank you for everything Public Storage.

Clean facility, easy access. Only things I didn't like is they make you get insurance. I'm not sure if my homeowner's covered my stuff but I guess it covers them if it burns down. Then they make you purchase lock from them, which you keep when you leave. This to me makes no sense. At lastly, I suggest you go there and measure the unit they show you. I paid for a 10'x10' unit. Which actually is 9'3"x 9'10". So if you need a specific size you my need to adjust. I guess unit size that's advertised is for show.

The employees are amazing, great service

I went in to check out the facility and get info as i may need a unit upon moving. Christian was extremely helpful with giving me information and going over merch. I highly recommend this facility. Thank You.

So clean and well organized. Prices are reasonable!

Great customer service! Thanks Mrs.Neadea! We needed extra help since our current reservation was cancelled. Mrs. Neadea was very accommodating and took the time to explain every question that we had.Highly recommend.

Christian was very informative and very efficient. His professionalism is phenomenal and made me feel very welcomed. I'm new in the area and literally gained so much information from him. Thank you I will be returning soon.

I'm happy with the service.

Christian was great! He was friendly and knowledgeable. He helped me with choosing the right space and I felt like he cared.

Stopped in to get more packing supplies. The staff was friendly and the office very clean and organized.

Christian is the greatest!!!!

Ok

Christian big thank you for your great customer service!!!

Great service!!!

Staff was super friendly and property was also very clean!

Excellent

Always helpful and professional.

Chris, I really appreciate for your help and staying late.

Went in ..needed a unit fast .seen the unit ...Ms. Amanda's energy surrounded me ....felt like I was already renting ....there....so glad she let me see the units.....price is fair and it's kept clean ......very good job.Amanda I'll be seeing y'all again......

Christian was unbelievably helpful to me. Great customer service! Stopped by the location to get information about the storage units. Christian answered all my questions. Love that the property is clean & organized. Christian’s customer service is beyond excellent & loved that the entire time he stayed with a smile. Public storage CEO or DM! This man right here deserves a raise. Will be stopping soon to purchase a storage unit once I’m all settled in from moving. Thanks Christian for making me feel welcome .

Went to see about a storage unit for my daughter the other day. Christian was very polite and patient even with my thousand and one questions. Excellent customer service and done with a smile!

The customer service provided by Chaela was nothing short than outstanding. Staff is very knowledgeable, professional, and kind. They love what they do and shows in every aspect of your interaction to include the well kept facilities. Highly recommend this facility for your storing your needs. Chaela, Thank You for a Job Well Done!

Christian was very congenial, explained all policies in detail and help me find the right size unit at a great price. Very well-maintained property… Would definitely recommend.

Christian he was very good and helping tru my proces for my moving he is Amazing and help full ..

I found this facility clean and kept at a comfortable temperature. Easy in-out but not a lot of parking if you come at a busy time. Iris was extremely courteous, helpful, and efficient.

Christian provided amazing customer service when I was inquiring on renting, thank you Christian!

Go see Christian excellent customer service!!!!!

Christian is courteous! He has great customer service! He knows everyone real well when you walk in. He goes above & beyond!!!!

Thank you for all you do Christian!!! Top notch customer service!!!

Christian is awesome!

Christian was very helpful in notifying us with our automatic payment issue. The facility is clean and well maintained. Would recommend this location.

I had the pleasure of working with Christian today. It's as if WonderWoman came down and guided me down the path to the perfect storage experience!

Christian has been great to work with

Great Facility! Friendly Staff, clean units, ideal location and above all price is fantastic!

I spoke with Will yesterday about a storage unit and he was very friendly and quite helpful. FYI if you reserve a unit on line you get a discount from the rate that they will give you in person.

Will was an exceptional representative. He addressed all my questions and concerns. I will definitely be recommending family and friends!!

I had a pleasant experience when shopping for a storage unit. Will was a tremendous help. He was very knowledgeable of what I was looking for

Christian was amazing, helpful & very knowledgeable. Pleasure doing business with him!!!

Christian was great!!!! Highly recommend this facility!

Christian great service!

Chris is very nice and very professional.. def. Reccomend

Christian and Jessica, awesome work!

Jessica and Christian helped me with my transfer. Thank you guys!!! You are awesome!!!

Christian provides top notch service!!!

Perfect in all ways, especially Christian, great customer service.

Our family has been working with Christian since we’ve relocated to NoVA last year. The service and facilities have been top-notch.

Raquel did a great job, helping me with my password and my list of people permitted to access my unit.

I was helped by Christian, he was efficient and professional.

Christian was super!!!! Thank you for providing us with excellent customer service!!!

First time ever that I use a storage service and not sure about what to get, this guys offers a huge variety of sizes but most important, Jessica and Christian knows everything you need to know, they will help you deciding which might be the best fit for your stuff, and once you make your decision they will go in detail trough the paperwork you have to fill. At the end is not only about the unit I rent, is the service this guys provide what makes this place special.

Everytime I come into the propety Christian always greets me with a smile and has a positive uplifting attitude. This business can use more employees like him.

Christian & Jessica-so nice & professional/ great prices, location, nice facility- hope to tell friends and co workers where to find the best deal in town! was a great experience!

I made my reservation online and within 5 minutes I got a call from the property manager asking to confirm my reservation. I stopped by to fill out the paperwork and Christian showed me the unit. This location is by far the best I have seen as they are all indoor and air conditioned. Christian was a huge help and had great customer service!

Chris was friendly and very professional. Thanks for making it smooth and easy for us.

Christian is very profrssional and kind!

I have 2 personal storage spaces and 1 business storage space here and am very pleased with the helpful and pleasant staff at this location. Christian has been wonderful in helping me every single visit. Thank you!!!

I'm very pleased with the facility and management. Jessica is great! Every time we go in she's always smiling and very helpful.

This Public Storage has wonderful customer services from start to finish and the units themselves are clean and well kept. Getting your stuff in and out is a breeze with automatic doors and carts available for your convenience! Keith made the check out fast and stress free! I will always come here for any storage needs in Fairfax.

My mom has been a customer of this location for a while now, we have always recieved great service from Christian.

This is the second time I’m using this Public Storage. I feel confident about my furnishings being stored here as it’s secure and in a great location that’s open/viewable from its surroundings. It was nice to see a familiar face when I went there today, two years from the first time I rented a unit. Christian is still there providing excellent customer service. I highly recommend this particular Public Storage location! Oh! And it’s kept clean! That’s a biggie for me.

I have been a long time customer at this location and have always received great service by Christian and the rest of the staff.

I was looking for a convenient, reasonably priced, climate controlled facility and ended up here. The prices were comparable to others in the area. Clean facility. Restrooms available even when the office is closed. Would and have recommend to friends and family.

We received great service from Christian in setting up and touring the facility to find us the right unit for our upcoming move. Thank you!

Awesome, Awesome, Awesome experience. Very clean inside and out. Professional, pleasant, friendly and service with a smile. I didn't want to leave but due to my schedule change I havw no choice. If my work bring me back to this area, Christian and his team will be the first I contact. Thank you Public Storage Waples Mill.

Christian was great he helped me to pick the best storage space for my needs.

Public storage is lucky to have someone like Christian Monje! Very detail oriented and awesome customer service!

Nice place

Thank you, Public Storage on Waples Mill Road in Fairfax, VA! Over the last two years, my mother rented a storage unit for furniture and keepsakes from my grandmother. In the last three months, my mother and aunt would periodically sit on my grandmother’s couch in the rented storage unit and would determine what items went to family members and what items should be donated. They have just completed that process. Public Storage offered them a clean, easily accessible, affordable, and safe environment in which to do this work. Of course, it was bittersweet going through my grandmother’s things, but Public Storage was wonderful! The professional staff was outstanding, helping them at first to determine the right size unit, keeping them up to date on when bills were due, but most importantly they were always friendly and helpful. The staff greeted them with smiles and a kind word. In particular, one staff member named Christian was fantastic! They were not the only ones who appreciated Public Storage. Sometimes other renters would pass by and they would share a quick word. Everyone would agree they were lucky to find this particular storage unit. We highly recommend this facility!!

My mother and I moved here from California and were in need of a storage unit. Walked in to this location with no appointment it was also close to closing time and Christian greeted us as soon as we walked in. He was very helpful and knowledgeable. Glad we found this location.

I got a call from the district manager and I am happily surprised to see they are addressing the issue that I had.

Met with the property manager Christian and he was very knowledgeable and answered all my questions. The property was very clean and tidy. Will definitely refer my friends and family!

Great customer service. Chris was very nice and helpful.

I was a long time customer of this facility and recently moved all of my stuff out. I didn't move out because of the facility - I moved out because I moved a couple years ago and the facility is not close to my new house. My honest assessment is that the people there are extremely nice and helpful. The facility is starting to show a little age, but it's still OK for a storage unit. No real complaints about the facility itself. A suggestion would be to just freshen it up a little. My only real complaint is that about every 18 months they hike your rent considerably. After a few years of this, you'll be paying a LOT more than when you started renting. If you are just planning to rent short-term, you should be OK. If you are planning on staying for a year or more, watch out. I'm not sure if all of these storage places are like this - I can only speak from my own experience. My new storage unit is a little farther out, but I'm getting a much bigger unit and paying a LOT less. Now, in a year or so I guess I'll see if they try to play the same game.

I leased a unit from early 2015 to end of October 2017 and had no problems. It was clean, secure and well-maintained. On move-out, I almost had an issue and encountered Raquel in the office. She was friendly and understanding and while she couldn't help m herself, she put me in touch with her manager Devin Moreno who was very professional, pleasant and helpful. He took care of the issue expeditously and I left a happy customer. I have heard many horror stories about Public Storage in other states and locations but I had a positive experience at the Waples Mill location and I would recommend this location again.

When i went for an appointment to view a storage space, i was greeted as soon as i walked in. My visit/tour was given by Raquel. She was very helpful & even interacted with my son & even allowed him to assist her with locating our unit number. She made sure i knew how to get in & out of the gate using my code & how to lock & unlock my unit. She was very helpful. Because of her outstanding customer service i will make sure i recommend any people i know looking for a storage unit, to go & see Raquel!!

Great service! Jessica was wonderful. She was very pleasant, thorough and made this first time experience a very positive one for me. The storage units are nice and clean. Found my storage place!!!

Place is decent. Office is closed at random times so call before going to ensure someone is there to help you if needed

This is ok for a storage place. A little dirty in the main entrance of the storage area, doors were broke for almost two weeks so anything could get into the storage unit. I wouldn't be surprised if there are birds or other animals that got in to the storage unit.

Our daughter and son-in-law used this facility and really like it. We decided to go with their recommendation. The storage unit was very clean and well maintained. Also, Christian couldn't have been nicer. We felt very comfortable with our decision.

Thank you Christian for your genuine smile and postive attitude. You made my very first time renting with public storage a great experience . I will recommend anyone who needs to rent a storage space to come to you . Your the best!

Christian was very helpful and friendly during my time there, he was very knowledgeable about all the questions and concerns I had. Highly recommend this location for anyone's storage needs!

Christian was very prompt and professional. Thank you for your awesome service!!!

Access times are from 6:00am to 9:00pm , parking space and boxes for your items.Nice staff...clean place

Christian was super.

Christian was excellent! Thank you for helping me during the whole moving transition from California. Great customer service!!!

I got good help from Ruth and there's a lot of merchandise stuff

The team here is the BEST--helpful, friendly, efficient, and professional. Hat's off to Chris, Ruth, Jessica, and Ali!! The prices are set by the cimpany, but the atmosphere in the office is what makes the difference. Really awesome team. Thanks, Chris!

Highly recommend this place. I got the right storage after answering a few questions of what would suit my needs. Christian showed me a storage and explained to me how the pricing of the storage work. After selecting, he gave me the keys to the lock for my storage and helped me filled out the proper forms and gave me a detailed receipt.

I came into the property to find out pricing and Christian the property manager and Ruth were great ! They walked me to the space even told me what I needed to pack my items. Thank you public storage

Christian and Ruth were so great with helping me in storage. They showed me which units I should get and tips on what I should do with packing my stuff. I would recommend this facility to everyone who wants good customer service and a clean place for storage.

Christian was so helpful throughout my stay at this public storage, I can't say enough about this place or his service! Great price, clean and secure property, friendly people. Loved it! Highly recommended! Ask for Christian !

Christian was excellent. Thank you great customer service

I have been a customer at this Waples Mill Rd Public Storage for years. This location is perfect for all my storage needs. Christian and Ruth are always there to help me too!

Christian provided me with exceptional customer service!

Christian was awesome! Very professional and courteous!

Christian is awesome! We went through the detailed rental process and he was incredibly insightful in answering any and all questions and policies.

We were very pleased with the facility and with Christian! He was so kind and helpful, and the whole experience was encouraging. Thank you, Public Storage!

Dear Fairfax! If you ever need to take care of any storage needs please do yourself a favor and come see Christian at the best public storage property. Very professional Speedy service with a smile thank you!!

Angie was extremely nice and helpful! She provided excellent customer service when I needed it most! She answered all of our questions in a professional and friendly manner and helped us find the best storage solution for our needs. The great customer service we received was among the primary reason we rented at this location. Thanks Angie for a job well done!

Christian is the man, very cool, professional and always willing to help. Great personality, highly motivated and very friendly. THANKS!

Christian handled my rental process precise and very professional.

I've had my storage account for over a year and Christian, the property manager, is quite knowledgeable and always attentive to his customers. I highly recommend this facility to all my friends and family.

And also...(I would give this place a ZERO-star review but Google forces to click on at least one star.) If Christian is so "patient", show up at the STROKE of opening or anywhere NEAR closing time and see just how "patient" he is; this is the Prop Mgr who starts his car TEN MINUTES before leaving and then rushes customers who may come in within those 10 minutes. I'll post photos of the horrific bathroom (particularly the encrusted floor area around the toilet) next time. Google should block the same IP addresses who marathon-review. Shady, shady, shady, this Public Storage facility.

Chris is amazing. Ive had the best customer service ever with him. He is very pleasant. This location is lucky to have him.

Had a wonderful experience with Angie today; she is very patient, she provided us with helpful information that made our storage experience a 10. Thank you Angie!

Manager, Christian, was very helpful and courteous. Would recommend to others.

Chris has been wonderful. He is friendly, courteous, and always willing to go the extra mile. I love using this location for my storage needs.

Great customer service! very clean facility, and its easy to move my items into the facility with the trolley.

Great location, reasonably priced. Outstanding service from Angie.

Christian was excellent with customer service. I am out of state , my son goes to George Mason and he was very helpful! Very clean!

I love this facility. Have used it for 3 years and have needed help several times always cheerfully given. It is clean convenient and well maintained. The latest staff--Angie and Christian are great folks and professional. I recommend this property highly.

Christian and Valerie were very professional and friendly. They answered all my questions and helped me to decide on the best unit for me.

Christian was great....helped us all the way, which made renting easy. Congrats for having an efficient employee.

Had a great experience working with this team. They were really helpful in determining what storage unit best fit my needs. I didn't realize my new apartment did offer a larger storage closet :( I was in a bind and this location and its team were able to accommodate my storage needs. Great location and the hours work with my busy schedule. I would recommend this location to anyone looking for a convenient storage facility.

Had a great exeperice at this location had a young gentlemen by the name of Christian helped me out had a lot of patience was smiling the whole time and made me feel like a very important person thank you for your help I will more than likely to return to this location

Excellent facility; super clean and very safe and reliable. Christian helped us rent our unit, and he was extremely friendly, helpful and patient; he is what customer service should be all about. We really loved our experience here; would highly recommend to anyone.

This storage facility is clean and well maintained. Management staff is very professional and kind. It is gated and monitored. 5 large carts to move items are complementary. Rates are very reasonable given that all units are climate controlled. I highly recommend this location.

Christian was very patient with me and showed me exactly what size unit I needed. He was very friendly and answered all the questions I asked of him. I will definitely be doing business with Him and PS in the future! 5/5

Staff is very friendly and helpful. They keep the place pretty clean also.

Christian's service was top-notch and the faculty was wonderful we love everything about this location.

This was our first time to rent a storage and Christian was great.

Christian was the person that helped me get my storage facility. He provided excellent customer service!!!

Public Storage at Waples Mill in Fairfax is an excellent, air conditioned facility with easy access. The facility is secure, well managed by Christian the on-site manager, and even though a bit pricy with some costs that aren't advertised, is actually well worth the money. We will certainly work with them again.

I have had a wonderful experience at this location and it is all because Christian is the best. He is professional, helpful and always willing to help the client. Thank you!

Christian was the person who helped me get my storage facility. He was courteous, helpful, and always had a smile on his face. I also liked that he was personable and made sure that I was clear and understood the rules about renting. He did everything in a timely manner and when it was time to check out of my unit- it literally took a couple minutes. I would definitely recommend this Public Storage facility and will use it in the future.

Christian gave us a nice welcome when we stepped in and immediately Began working to see that our needs were met. He walked us through the process of deciding what type of unit we might need and gave us a good understanding of what the costs for the rental would entail. The whole process was made very simple and easy to do with his help. I would definitely recommend this service to friends and family.

Christian is excellent - he was kind and knowledgeable. He made it very easy to make a decision, particularly for a picky customer as myself. He provides accurate total costs on the spot, when asked, making the transaction and signing up all too easy. Angie was very helpful too. An excellent location with great people, for sure.

Christian Monje was awesome and showed me the right storage size I needed. He was very nice, and answered all my questions!! I was extremely satisfied :) Thank you

Christian helped with my extremely stressful move today and I owe him a BIG thank you! This location and business knows how to treat it's customers and keep the process professional. Thanks for the help. christian monje is the best. thanks a lot

Christian Monje was everything one could have asked for in a property manager. I came in ready to sign and he walked me through to the final documents and signature only to prove even more patient and accommodating as I arrived at the conclusion that I needed a different size to pinch pennies. Had a lot of average customer service experiences and a few bad ones but few rise so high that I follow through and review them so. Thanks so much Public Storage

Just have to say that Christian Monje goes above and beyond to assist the customers. Thank you so much!!!

Thanks Christian for the awesome customer service!!

Christian Manje was extremely helpful! It was our first time using Public Storage and we will definitely be back!

Outstanding services by Christian Munje. Very friendly and courteous. Explained the paperwork details and how to manage the billing expectations. Facility is very clean, secure and with easy 24 hour access.

Facility is clean and safe. Chris Monje was great! He gave me a tour, helpful move-in tips, and was very patient in answering all of my questions. Overall an amazing customer experience!

very nice manager Chris

Christian monje was great. Showed me everything I needed to know. Great customer service . and he made me feel welcomed. Great job:)

Chris is very professional and helpful. I had great, quick service!

super easy and efficient process. Christian Monje was a pleasure to work with. Christian helped my son select the right storage cube and processed all the paperwork so we could start using the cube immediately. outstanding & excellent service from him. Very happy! recommend this facility to everyone looking for a storage cube.

My experience with this company was amazing. Christian monje has extensive knowledge with the units that are in the building. He showed me the exact size of the unit that i would need. i have not rented a unit yet, but i am most definitely recommending this storage facility to anyone that needs storage. He's also very knowledgeable and presents the company very professionally.

I just moved from Kentucky to a smaller home and I have no space for all my things I searched all over Fairfax for storage and the customer service elsewhere was terrible. christian monje had showed me exactly what I needed and reassured me that all of my belongings were safe. I will definitely recommend this storage to my friends

Wonderful experience. Christian Monje walked me through the process as a first time user. Clean facility, wonderful workers

Christian Monje was very helpful. I was very indecisive on which storage unit to select however he took the time to show me more than a couple of units. He was very attentive and informative about the facility and features and benefits of the property. He was able to make the moving and storage process very easy.

My first time using Public Storage... Relief manager Christian Monje has helped me out signing contract and showing the storage unit in sufficient amount of time. He was also very informative and knowledgeable, which makes him very professional at his job. The place looks secure, reasonable price range and space. I signed up for the smallest unit in facility and the space can still fit a lot! If you're looking for short/long term unit to store your belongings, I definitely recommend this place.

A clean, brightly light storage facility with a friendly and accommodating management crew. Chris will go out of his way to help you get set up.

I worked with Jemal last month to set up a storage unit. I wasn't happy with the first unit he showed me but he was very accommodating to find a unit that suited my needs. The process was smooth and very easy and Jemal was a pleasure to work with!

Great service and price

Refreshing & exceptional customer service. Most storage places have disgruntled workers who u feel as tho u r bothering them. Deepmala was so fantastic. She walked me through all my concerns, was honest & efficient. Please give her a raise!! She deserves it! I would hire her into my business!! Thx so much Deepmala, u made my day!!

Jamal and Chris were so helpful when I moved in that's why I'm still a customer till this day. If there is something they can help with they will, trust me, cool group here.

Jemal and Chris were very professional and helpful in answering all of my questions. They are extremely helpful and friendly. This is what I call excellent service.Keep up the good work guys two thumbs up .

I have had a storage unit at this location prior to Public Storage taking over the management. The transition was very smooth and without any problems. Last week I needed to rent a bigger unit and reserved it online and when I arrived to complete the paperwork Chris had everything complete and was even able to get the larger unit on the same floor as my current unit. He showed me two units and let me pick the one that I wanted. Chris also explained the process for moving out of my previous unit and when I needed to let them know it was vacant to avoid having to pay for another month.

Great storage location and good customer service from jemal.

First impressions were the clean facilities and bright atmosphere. The gentlemen in the front office were polite, organized, and clear/concise when it came to explaining lease agreements, payments, etc. This made me feel very comfortable and made the whole process much less arduous than I had anticipated. Chris, the employee that assisted me, was very thorough. He walked me through the unit and was readily able to answer my questions related the storage unit, logistics, and move-in processes. Excellent!

Very quick and efficient rental process. Jamal was very friendly, informative and thorough. The facility is very clean and perfect for my needs.

Great staff and close to my work.

I was in a need for a storage in Fairfax and this location exceeded all my expectations. The building is very clean and so was a storage unit itself. Chris was very polite, professional, and helpful. He answered all the q's we had and helped with all our needs.

I went to this location to buy some merchandise & Mr. Gupta help me there a lot, he told me about the discounts also, I like the service a lot & would like to thank Public Storage for having such a great team looking after the customers, Cheers!

I visited this public storage location today in search of moving supplies. A gentleman by the name of Chris was able to help me find exactly what i needed. He was very polite and very helpful.