The facility is clean and safe, and Tina is amazing!!
Great access - Tina is amazing. She was wonderful to deal with.
Tina was amazing made the process so simple and quick!!!!!!
Ms. Tina is awesome always gave a smile and ready to help. Customer service is amazing.
Regina was PERFECT! I had been on the road from atl to va since lastnight and got in at 5am. I have to turn in my uhaul tomorrow & decided to get my storage today and she was very informative & worked with me when it came down to any question I had!! Thankyou regina for making my move even more smooth!
Tina is an amazing, friendly, and extremely helpful. Gotta love her
Great place very nice and helpful attendant, forgot to close the latch and got my storage door stuck and she came out ready with her tools to help and assist. So thankful!
I always receive top-notch customer service from the friendly and knowledgeable staff/management
Tina is absolutely AMAZING!! Very informative and helpful, walked us in 100° weather to show us a unit. Glad to be apart of the Public Storage family already. Thank you Tina!!!
Courteous, helpful, knowledgeable and fair price.
Tina was very helpful and friendly, she was great!
Melinda helped me at the Hampton, VA location and she was excellent! Very professional, friendly, and knowledgeable. I came in near closing time and there were no units available in the size I needed at her location. She set me up with a unit in Chesapeake and gave me all the info I needed. I drove there and had my belongings stored in the unit in no time. Great customer service and job well done, Melinda!
Tina is so awesome, she will definitely look out for you and will go above and beyond to help.
Clean, accessible. No issues finding a cart. The units are nice. A bit pricey, but I think all storage places are that way 🤷🏼♂️. Looking to downsize to a smaller unit, but I'll stay at this place 👍
Tina is awesome. I am only staying with PS because of her. She cares! PS is raising rates too high too much at once! Bad business practice.
Ralph was super helpful today. Thank you
This was a wonderful experience. Jessica was very professional!!!! Loved it.
I absolutely love this place. Great communication skills, friendly staff. Weather I'm renting a unit or buying a unit I'm always pleased to be here
Thanks for all the help.
TINA IS THE BOMB!!! I wish the customer service she gave me was the same at SO many other places :) SERIOUSLY! I downsized to a smaller unit and she made it SO easy. Again, thank you Tina <3
Such a great experience. They stayed in contact with me and that's what I needed because I had so much going on at this time. Friendly knowledgeable and accommodating. Tina was amazing. Thank you so much!
Tina is great helping with everything!
Love the app. Unit hallways are clean. Could use a light inside the unit.
Tina is magnificent! She is extremely helpful, answered all my questions, and was very efficient. I always have great service with her. She made the experience pleasant! Thank you so much!
Great customer service from ms Tina!
My experience with the property manager, Tina, was great.
A very pleasant experience Tina was excellent
Excellent experience at the Public Storage facility at 3101 Bromay St in Chesapeake. The manager, Tina, is one of the most helpful persons I have ever had the pleasure to meet. Tina took the time to ensure I had exactly what I required to meet my storage needs. Access is through a gate that requires a code for entry and exit which is an extra security feature. After several trips to the storage complex, I have always found it to be clean and well maintained.
If I had to make a recommendation concerning the Public Storage Organization, it would be to hire more people like Tina.
Thank you Tina for beige best manager it’s been 4 long years I really appreciate your kindness and our help I will truly miss being a customer
Very clean well lit facility with competitive pricing. Tina is absolutely the best to work with. Knowledgeable and always greets with a friendly smile.
Amazing service. I was able to get a unit as soon as I walked in. Thank you Tina :)
Tina was very helpful and professional!
Ms.Tina has great customer service. Thank you !!
Tina was great! Her customer service was outstanding! Thanks for the great service and conversation!!
Tina is the best!! She was so helpful, patient and kind in getting my storage needs met. Tina explained all options available and allowed me time to process my decision during our phone call. Oh, btw, I forgot I reserved a space, so Tina called me right on time to get things rolling. This is not my first time working with Tina. She has been very consistent in her kindness, understanding and just wanting to make me, as a customer, very happy. Thank you so much Tina and may God bless you!!
Tina was a huge help in getting me on auto pay and the app. So much easier now.
Mrs Tammi took great care of me today excellent customer service
Public storage taking over this facility has been the best thing that could’ve happened. Tina has been absolutely wonderful and so helpful with ongoing care of my multiple spots. I am completely happy!
Just moved to the area. Needed a place to store some stuff. Saw the other reviews and I decided to check out this location. Morrigan went over everything and answered all of my questions. Excellent professional service
Linda and Tina were very nice and helpful. Thanks
Melinda is awesome and super helpful! Lifesaver!!!
Renting at this location was very easy and Mrs.Tina was very helpful and I am already recommending this location to friends
Mrs Tina was wonderful and very lovely
Show me and explain everything I need it.
Tina was very helpful in getting my space rented online to get a deal. Any questions I had she was able to answer right away. Tina is very friendly and professional and very helpful!
Update 5/7/24: if you bring your own lock and told that corporate will give you a refund just know that apparently it take 6-8 weeks or more for the check to come in the mail. I have been told different things from corporate from Public Storage doesn’t issue checks to it take 2 months. I have called corporate twice where one person said he would call me back but never did, my mom has even helped me because the frustration has been so ridiculous. I even filled out a survey that said about this problem and added I want to be called and haven’t. Just a heads up.
Update 7/2/24: my refund check came in 6/14/24. It was mailed out in June too (so it took them a month to get the actual check in the mail. More than a month to be mailed. I fixed my rating to 4 stars due to Tina has been a good person in helping me in all of this.
Great facility. Excellent employees
Tina was very helpful! Amazing service
Tina was a huge help! I love it here!
Tina was very friendly and helpful. The units look well taken care of.
Rodney was very welcome and always happy to assist me
Love this place. Tina is awesome. Nice clean property, easy access.
Ms. Tina is awesome. She is so helpful and very kind.
Tina was very professional and willing to assist with any help we needed.
Tina was great super amazing, great customer service!!!!!
Very helpful!! Super nice & explained everything.
Working with the new management has been so much better.
I had reserved a storage unit with this company, and unfortunately did not move in. During the whole process, the manager Tina was very friendly, understanding, helpful, and just an overall pleasure to work with. I highly recommend this location just for the staff alone.
My experience there was outstanding, I was helped without hesitation, Christina Jones was a very nice person who did her job really well
She was very respectful and helpful I really love her working with me today thank you for the help really appreciate it 😊
excellent service, simple process, very knowledgeable, and very personable.
This location is wonderful. It’s a little out of the way, but it’s so clean and the people that work here are wonderful. I definitely recommend this location.
Mrs.Tina got the job done , quick and easy. Thankyou very much.
Tina were very helpful and awesome getting my account out of auction an helping me get my account up to date Thank you so much for your help Tina,I recommend anyone to rent from public storage the team has been awesome!!! 😎
Chassidy was the best! She helped me get everything sorted for multiple units and was very understanding and helpful.
Tina gave me wonderful service, very knowledgeable and great smile. She deserved 10 out of 10
The best property manager ever never a time she hasn't went above and beyond.
Tine was very friendly and extremely helpful. She had a positive attitude which sold me in deciding this location was the one. She eagerly went out of her way to assist me in setting up my online reservation and helping me get the best price possible. A great example of what customer service should be!
I left a voicemail concerning an overpayment on my account. I had forgotten auto-pay was setup! Linda promptly attempted to remedy the situation and contacted me concerning it. She gave me the Customer Service number to have it resolved. She was unable to remedy at the time. Tanisha, Customer Service, was able to return my funds back to my card.
It was a pleasure speaking with Linda! She was very friendly and outgoing! Had me laughing this morning! I’m thankful she immediately attempted to resolve my issue! Excellent customer service!
Jessica was very informative and excellent customer service . She has a nice smile .
Jessica is so down to earth, friendly , and easy to talk to. She was even able to help with my rate increase for 3 months ! Thank you Jessica. You're the best ❤️
Tammy was awesome to deal with and made the whole experience wonderful!
Tina helped me get the space that was best for what I need to store.
Ms Tina was so nice and very friendly and helpful.
Ms. Tina is an awesome she made me comfortable I had an issue where I to wait all day and she made me feel like I was at home!
Thank you!
So much nicer than the last company that owned this storage place. The manager is very friendly and helpful, thanks Tina.
First time visiting since public storage took over. What a big change, very nice and Tina was the best, if you visit public storage please visit Tina you’ll love her