Public Storage Self-Storage Units at 3101 Bromay St, Chesapeake, VA

Today September 10,2023 I was at my storage unit and locked my keys in my storage unit with my car keys and my keys for my lock inside. The office was open , so I walked to the office and asked them did they have bolt cutters. The lady at the desk told me they don’t carry things like that here . I just find that hard to believe because if I didn’t pay my bill they would definitely cut my lock. So I had to Uber to Lowe’s get the lock and cutters and come back to my storage to cut the lock off. The whole process took me an hour to do In the future I would ask Public storage have bolt cutters in office it’s the least you can do when I am pay 213 dollars a month in storage !! I really wish I could stop payment on my unit and have them had came of here an lock the lock for me and then just paid it once they got here..

Ms Tina was so nice and very friendly and helpful.

Tina helped me get the space that was best for what I need to store.

Excellent staff

Ms. Tina is an awesome she made me comfortable I had an issue where I to wait all day and she made me feel like I was at home! Thank you!

Great place to store.

So much nicer than the last company that owned this storage place. The manager is very friendly and helpful, thanks Tina.

If I could give less than a 1 star rating I would but I can't. My mother has had a storage unit here for a long time. She lives out of state and so do I. My mother had a massive stroke and I have taken over her finances. I along with 2 other family members have been calling and leaving messages for 1 month now trying to pay the bill and Mooney answers the phone or returns calls back. I'm really concerned now for my mother's belongings. Based off of other reviews here, I'm not even sure if making the 12 hour drive over to pay the bill would be helpful since people aren't even in the office. Tomorrow I plan to call the police I guess and do a welfare check 🤷‍♀️ idk what else to do?

Staff was really helpful

First time visiting since public storage took over. What a big change, very nice and Tina was the best, if you visit public storage please visit Tina you’ll love her

The property manager, Shawna IS AWESOME! Unbelievable customer service. Super helpful and she actually wants to help! You have gained a loyal customer for life. Thank you.

They are out of business now, they were bought by a national company. Public storage. They are still taking money out of people’s checking accounts for rent even though it was sold. This is fraud! Going through a headache with the bank , trying to get my money back.

what time does the gates close where you can't get in

Nobody answers the phone or calls you back. I have multiple units there and it sucks that I can’t reach anyone by phone and I have to cross my fingers and drive there praying someone (the one lady that works there) is in the office when I need to update payment info. Very poor customer service. I used to deal with it because their prices were better than most other local places, but now they are just as pricey. Please change or train your staff!

Saturday's the office is supposed to close at 2 p.m. we got there at 1:35p.m. and nobody was there in the office. Terrible customer service you can't get them on the phone during normal weekday business hours.

Get a guest wifi for your customers so that they can use the U-Haul.

Storage

Worst customer service I have encountered. Do not trust their auto pay system. I would not recommend this facility to my worst enemy

Great place for storage, friendly caring staff, A++++

Horrible customer service. Attempted to return uhaul but mobile check in was not working. Both employees refused to let me in the door even though it was pouring down rain. The door had a sign on it that stated you could enter as long as you were wearing a mask though neither employee was wearing one. Stated they would take the keys but would not do the check in. One of the employees was very rude and demeaning and kept waiving her spoon full of peanut butter in my face. I am very upset with the treatment I received through this facility. They are giving the Uhaul corporation as a whole a bad name. They should be immediately reprimanded.

A++++

My friends and storage unit! Kim is a great woman and business manager. Lynette Martin

Rude and incompetent staff working uhaul rentals. Made the process lengthy, difficult, and frustrating. Staff was condescending, rude, and unwilling to assist in any form. I will not be utilizing this location in the future and would highly recommend you take your business elsewhere.

I rent 2 units side by side and it's very adorable. The staff are kind and willing to go above and beyond for there customers.

We called the office for 2 days and left messages for a return call, finally had to go up there. Don't reccomend.

Great! Nice and clean buildings with a friendly staff!

Got a U-Haul from here, staff wasn’t to helpful for us, wish they could have done better and was more willing to help us as we were already dealing with moving.

Love the people that run this place

I like the place and location but the access hours during the SUMMER HEAT are unacceptable. They should be adjusted so people can access their units when it's not scorching hot. I've been trying to move stuff in but even at 8 pm it's still hot with the all the ASPHALT MAKES IT AT LEAST 20DEGREES HOTTER! please adjust the access hours according to the seasons. Its literally 903pm and 87 DEGREES right now and I have my pick up truck loaded. I'm gonna have to unload and try to reload at 4 am to be there at 6 am on the dot because the gate wont allow you in. This is ridiculous I can't organize my storage unless because its so hot! PLEASE FIX THIS ISSUE. I've had to extend my apartment stay and they're charging me $50 per day because I can't make trips to my storage when it's not over 90+ degrees! Please please fix it!

Place is quiet and the.grounds are always clean and the staff is.great

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Worst customer service ever! The manager Kim is very rude. I felt as soon as I walked in the door I was discriminated. I called ahead of time to see what was available and the cost, I was given a price quote over the phone. So when I arrived I was told they had no inside units for $90 by Kim and I told her I spoke with a male gentlemen over the phone and gave me that information . He then came out and said yess we do and proceeded to pull up the information. Then Kim says oh they are booked we are out of those they fill up fast. Me being a little upset I said just show me what you have. I did get a unit for $120 . I RESERVED a uhaul truck, another issue. When I RESERVED it I told him I wanted to pick it up at 4:30pm. He put it in for 12:45pm told me it didn't matter I could pick it up anytime after that. So I went to pick up the truck about 4:15pm and was told I lost my reservation since I was not there at 12:45pm. Needless to say I cancel my storage unit there was told rudely "Your not getting a refund" I only had it 4 days. At this point for me they can have that $60 Because to me they were not going to get my business there , it's more businesses in the area that didn't make feel if I wasn't welcome. So I would not recommend this establishment at all unfriendly, rude and price of units all depends on who you are.

Clean, friendly staff, secure.

Very secure location. Good lighting in the storage areas. Very friendly staff. Lots of security cameras and the items feel very safe there.

The most unprofessional business in Hampton roads. Rude and doesn't know how to comply with customers. I do not recommend this facility to anyone.

Great customer service work a friendly staff that was knowledgeable and quick!

Good service. Rented a U-Haul truck from here. My car was slightly damaged in their parking lot while I had the rental however.

Be prepared for massive head aches. We have been parking our boat at this location for over four years. When we first started using the facility we found getting in and out of the facility is a nightmare due to the permanent community garage sale hosted on site every Saturday and Sunday. Vendors occupy most of the spaces and run antique or thrift stores from the units, closing the isles with display tables, furniture and vehicles on every Saturday or Sunday. The vendors and management are not very understanding when I need to pull my truck and boat through the isles. I have ended up being yelled at on may occasions by the vendors for pulling a trailer down an isle to get to the gate or back trailer parking lot. The pedestrian gate is wide open when the facility is hosting the garage sales so the facility’s security and the reason for having a gate is completely negated so vendors can sell merchandise. In January 2013 we showed up to find our locked/secured trailered boat had been moved from our assigned spot without any notification or permission. The trailer had some minor damage from what I would guess was being dragged by a forklift. The manager adamantly denied it had been moved until I showed her a picture from a week before of the trailer in the correct location. Eventually management claimed that there was an auction held on site and the auction company must have moved it, it was not Harbour View Self Storage fault. We never received an apology or any sort of credit for the issue just lots of excuses passing the buck. This week I went to work on my boat Monday morning without any issues or notifications posted. I returned Monday afternoon and the was a sign posted that the gate would be closed Tuesday and Wednesday for the facility to have a seal coat applied. Upon returning Thursday the gate was closed again. Trying to complain or ask for a credit was useless. The on site manager just passed the buck for having the facility closed with less than 24 hours notice or any advanced notice at all. Asking to speak with a supervisor or owner is met with a smile and a no. The final straw for me is when she said its not her responsibility to notify customers if the facility is closed. I have had many issues of the past four years with the facility and each time they act like teflon and pass the buck to someone else. There is a complete lack of customer service or appreciation for their customers. We will be relocating to another storage facility to be done with the head aches of Harbour View Self Storage.

I am new to the Suffolk area and found Harbour View storage a secure and friendly site to store personal belonging. The personnel in the office are always friendly and helpful.