Public Storage Self-Storage Units at 880 S Pickett Street, Alexandria, VA

Melissa’s expert assistance got me a better deal at a lower price than expected. She helped me evaluate units and options at multiple locations. And, all with a cheerful infectious smile! Thank you Ms. Melissa : D

Thank you melissa , so professional today. She did an amazing job today i rented the unit today and she showed the unit and the building it was a great experience here at public storage.

Melissa was great today, professional and makes the rental process easy

I signed up easily. There are many ways including calling over the phone, online and in person. I decided to call over the phone. The automated system was easy to follow to a live sales representative who assigned me to a unit. I was sent verification emails and text. Afterwards, I was asked for payment and was then offered move in. This month’s special deal is $1 move in + $29 administration fee. You must also pay for the provided lock. Which came to $, you have the option to return it. Renter assessable. This storage building is very clean. I have yet to see any debris. The building is secure with codes to each door, including the bathroom, and security cameras. I am giving them 5 stars. I have yet to find any issues. Staff is friendly and helpful.

Thank you Melissa , you did a great job today

Thank you again Melissa for your help I appreciated. She was so helpful and professional today. Estuve hoy en public storage de 880 s Pickett , me atendió Melissa, muy amable, esta muy bien informada y me ayudó a que mi proceso de rentar un nuevo storage fuera mucho más fácil y rápido. También estuve la semana pasada ahí y Milka también fue muy amable conmigo

I had a fantastic experience with Caleb at Public Storage! He was incredibly helpful, professional, and knowledgeable, making the entire process smooth and stress-free. He took the time to answer all my questions and ensured I had the right storage unit for my needs. His friendly attitude and excellent customer service truly stood out. I highly recommend this location, thanks to Caleb’s outstanding support!

I have nothing but praise with Public Storage. The spaces are clean and very spacious. I recommend public storage to anyone who is considering using this facility.

Thank you Melissa for your help today.

Madelin is the best! She is so helpful and honest. Much appreciate her help!

Kaleab was great

Melissa was great!

Nice, large, and new storage unit facility. The units are clean and as described. The facility is climate controlled in a sense - it is good to store your stuff, but not to live in (you get the idea). The elevator situation isnt bad at all, and there are plenty of carts available. The ding in the stars is due to the check in process and people. The people that work there are certainly bothered by customers asking questions. They go so far as to lock the doors during business hours and not answer, even though they are clearly in the office. The check in process is confusing, but rest assured if you sign up online, they send you a code you need to enter at all of the doors, and the lock will be in your unit. If the people working there were better, it would be a 5 star establishment.

Very easy process to get started and manage, Melissa was super helpful!

Great staff. Thanks.

Very friendly and nice I was helped out by Kaleb and I had a great experience

Kaleb was very helpful .He made my transition to another storage an easy process. Thank you Kaleb!

Very accommodating and helpful

We've been here for just over a year and although it's a nice new facility, service is really fallen off recently. One of the elevators has been out of service for over 3 weeks, and staff can only tell us they have no information on when it will be fixed. Even worse: they routinely turn off power to service the solar panels or some such thing, which means you can't access your storage unit. And although they send out email notifications, they wait until 5:30 the day before. Hope you were planning to get anything out of your unit tomorrow! This has happened twice in the last month.

Thank you Melissa for your help today

Thank you Melissa for your help today, I rented a unit today and she was very helpful

Melissa was amazing and very helpful. Will definitely come again.

Thanks so much for the help of manny. As a person who has never used a storage unit, he assisted in making sure I had the best unit for my items. Manny was so helpful and informative upon move in. Thank you manny!!

I am extremely disappointed with my experience at this storage facility. Although I was willing to overlook the significant price increase within a year, the locked bathrooms with no staff available to provide access, and the perpetual lack of 4-wheel dollies, my frustration reached its peak when I discovered mice droppings throughout my unit. My fear of mice is profound, and I have never encountered such an issue at any other storage facility. The droppings were everywhere, and I found a packet of rat poison tucked into my door, leaving me uncertain whether it was a recent addition or had been there all along. I was not notified of any potential infestation, which only compounded my distress. To make matters worse, when I tried to reach the office, it was locked. Fortunately, a front desk employee saw me and let me in. I expressed my concerns about the mice droppings, and he advised me to contact the insurance company. Despite multiple attempts, I received no response from the insurance. I then approached the property manager, Manny, who found the situation amusing. He eventually agreed to inspect the unit. During our walk, we encountered a large dead cockroach, indicating another pest issue. Manny dismissed my concerns about the droppings, insisting it was not rats and downplaying my fear of going through my belongings. He offered no apologies, solutions, or assurance that pest control would be contacted. I was told that the infestation was likely due to someone bringing food into the unit, which attracted the mice. Given the lack of door draft stoppers and easy access through the roof, it is no surprise that pests can enter the units. The facility's inadequate pest control measures—claiming only monthly visits from pest control instead of bi-weekly—are deeply troubling. I am extremely upset that I was neither contacted nor apologized to about this issue. The facility's negligence has left me terrified of encountering these pests, alive or dead, during future visits. Given these circumstances, the monthly price is unjustifiable.

Gracias melissa por la ayuda

Great place.

Thanks Melissa

In this storage I have found everything I need, Melissa was the one who helped me in the process twice that I have needed a storage, she is very nice, if you have any questions, do not hesitate to talk to her.

Rates increased 50% the first year and 30% again the second year so we are now paying twice what we were just 18 months ago. There are NEVER any dollies you can use and the security system on the elevators only works half the time which is really irritating when making multiple trips (especially without a dolly). Plus, the customer service office is on the opposite side to all the loading entrances - clearly they are there to sell to new clients and not to help those of us paying their salaries and rent through our existing monthly payments. The women's restroom faucet runs non-stop and the staff knows but doesn't care - why should they when they can cover the unnecessarily high water bill by continually raising my rent. No thanks - we found another storage place that is more interested in our business...

When can I find office stuff?

manny was helpful and told me the easy way about going with things. he was a great help

I recommend not giving them your business.. never available..no bathrooms and over priced

I recently visited the public storage facility in Virginia which is not where I reside or keep my own storage. I was there strictly as a helper driving a vehicle for an acquaintance. I was not a customer here but the facility was clean and was a safe gated facility and it seems like a good place to rent a storage unit. I’m not sure about their charges. Thank you.

Thank You For Helping Me With ThE Mobile App melissa thank you so much for your help

Thank you Melissa for show me how to use the public storage app. Thank you for your service

Melisa , me hizo una atención , extraordinaria, sus explicasion y información muy clara y precisa , gracias

Thank you Melissa for help me in my transfer today

Thank you Melissa for your help!

Thank You Melissa for your help today

Great job those guys are awesome

Thank you Mani, Malek and Melissa

Melissa, was very helpful, knowledgeable, funny, and professional!!! She made the process very simple, fast, and easy. The auto pay is not fair to consumers. We should have a choice!

Naz was very helpful. I called this location to inquire about an issue I was experiencing at a different location and he was able to provide me with a solution. His customer service skills are exemplary.

Yami’s exceptional customer service made my Public Storage experience phenomenal March 29, 2024 Nas provided phenomenal customer service. I am thankful for his assistance in addressing my need.

Gracias Melissa por su ayuda el día de hoy.

I took a visit to public storage and I was helped by a young man his name was Ahnaz he had fantastic service and was very helpful, he even took me to look at some storage units it was very clean and looks like a very nice place to store my items.

One of the spacious storages I’ve seen. Very clean.

La señorita melissa con su espléndida atención fue un placer ella de atenderme fue muy cortés atenta amable y muy informativa a la hora de tomar el rental del storage Les recomiendo su atención🇸🇻🇸🇻🙏👍😊

Gracias Melissa, Yami and Naz por su ayuda el día de ahora

Excellent customer service, especially Melissa, helps resolve problems quickly and efficiently. Thanks

Facilities are always clean and feel safe. Staff is nice and very helpful.

Unbelievable horrible experience today.....minding my own business moving out of my unit before the end of the month, and Melissa the manager, walks by my unit and says "excuse me, do you have food in your unit? I assume her accusation was based on a food box she saw in my unit. I tell her there is not food in there, its just a box. She demands that I prove it to her by opening my box. I refuse, telling her its my property and she has no right to demand to see the contents of my items. She tells me it is policy that food cannot be stored. I totally agree that people should not store food in their units, as it will attract mice and pest, but I do not have any food in my unit. I told her I would not open the box, but showed her the writing on the outside that states the contents, all my boxes are labeled with a sharpie pen listing its contents. I asked her she can smell the box if she doesnt believe me. Things got heated and nasty as he was yelling in my face demanding to see what was inside despite me stating over and over that I had no food and what was her proof for demanding that I open my boxes to show her. She also brought up that she would evict me if I did not open my boxes. At this point, even though I didnt have any food and could have opened for her to see, but I decided not to because in her capacity as a manager she was acting like a thug and not professionally, it was basically "Do as I say or else". Her tone was also loud, as we both were shouting at this point. As I walked away pushing my cart, and she in the opposite direction, she continued to yell and say things as she walked down the hallway. Hopefully, its all on camera and upper management will be able to watch. I loaded my van, and went to the front office. Doors locked, empty desk, so I sat in my car, trying to reach corporate, eventually she showed up along with a co worker, I got out of my car and went to the door, where she left but an employee (Yami) stayed to opened the door. I explained the situation to him, and at first he was apologetic and said perhaps she took it too far, and I asked for her to come out and apologize to me directly, he said it wasnt going to happen. I asked for the policy, and he printed out something and handed it to me. I asked where does it say about "food", he said line item #8. #8 states that they can inspect your unit within 3 days of written notice, if they suspect criminal activity, there is nothing no where that states about storing food....again, I am not storing food only collectibles. I pointed out that what he gave me does not state what they are all saying is policy. Frustrated with me, he asked me to leave, even though it was only 4pm and they close at 5pm. I stated I wanted to stay inside until I could get this situation resolved. Then another male employee chimed in and also asked me to leave, and stated that I was a grown man and to handle it myself. At one point, this person says "do you want to take it outside", and I asked to do what? and He said "to do whatever you want"....I was shocked this is a national franchise and a professional business and they have people like this guy working here??, along with the manager Melissa over stepping her authority and lording over people and then have the nerve to kick people out of their store for no reason. Not one employee acted impartially, instead they all just ganged up and supported one another. They kicked me out because they said they have stuff they need to do. I left and called corporate to file a complaint against Melissa, turns out she did so too, but falsified the situation by adding things that didnt happen, like stating I had candy in my unit, and that I told her to smell the box like she was a dog....and stating she felt threatened by me, even though she was 6 inches from my face yelling loudly and saying she was the manager (video), complete lies to protect her job. Melissa is a Liar. I came back later to find a lock on my unit. I dont have time for this madness. Upper management please fix this location, its chaos here at 880 S Pickett St.

I recently had to cancel my storage unit, and I was fortunate to have Melissa assisting me throughout the entire process. She was incredibly nice and went out of her way to ensure that I understood everything and felt supported. Her effort and helpfulness made a potentially stressful situation much easier to navigate. I truly appreciate her dedication and willingness to help. Thank you for your exceptional service!

I should of known it was trash since day one. Not only do they lie about measurements and also the payments. They increased my monthly rate without notice. They have my wrong address and couldn’t even send me an email about it. Try calling for them just to tell me “ you signed the contract” your fault. Honestly this is the worst mistake I have done. I would rent elsewhere. Not to mentioned you have to pay for insurances too. Trash costumer service

I love this location because of Renee and her team. Renee’s services have been nothing short of high professionalism, full knowledge of her job and the always ready to help kind of attitude. I would recommend this location anytime!

I had excellent service from this location due to its employee. Yami was professional, knowledgeable and answered all of my questions. Yami educated me on the different sizes and made me feel comfortable with my storage unit decision. I booked it that day because of him and everything went smooth with no issues. I would definitely recommend this location. Great staff a + service.

Clean facility with excellent security. Melissa is knowledgeable, friendly, and professional. She went above and beyond to ensure we had everything we needed to successfully store our items.

Clean and Melissa was great

This was a wonderful experience from start to finish. Highly responsive, great customer service and tremendous helpful staff. I want to express my thanks to Milka for top notch service. And also extend my heartfelt appreciation for the great care Maleek took to make sure we were taken care of. Great job! And thank you!

First of all I want to say Yami helped me with the whole process. He is very friendly and knowledgeable of everything. He explained everything to me and how it works. I would definitely recommend this storage place to everyone it’s clean and roomy.

Thank you Melissa for your help

These people broke my lock 🔐 and I can not be sure all my stuff is in there. So outraged about these actions.

I called & called the office, no response. I then wheelchaired (by transport) over there but no one at front desk. I wanted to make my cash payment to avoid late fee. I waited an hour but no one came. I knocked on door but no one answered. I video my time there to document my arrival & departure. I left at 3:30pm. It must have been Melissa 's day off. Y'all need Renee back. I Miss Renee, I had NO problems when she worked there. Not One. I am seriously considering moving elsewhere. And now I need to make sure I come there when Melissa is working.

Thank you Melissa for your help today.

Great job Melissa you were quite helpful

Over the years that I have used personal storage spaces this is by far the best locatIon and facility. The staff were very helpful and are friendly. I recommend this store #880 for your personal storage needs.

Muchísimas gracias Melissa por su su ayuda.

The worst storage ever. Don’t recommend to use. The staff are terrible. They are lazy and do their job unprofessionally.

Unprofessional staff! They do not make access to units convenient! a lot of doors with codes! I do not recommend for use!

Not qualified personal

Thank for your patience with me Renee. Your were helpful. You deserve more than 5 🌟 .

Clean, easy access, available parking at the entrance.

Thank so much for all your help Melissa and Maleek Many ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

I was hosted in a professional manner in 880 s Pickett . mr yami the manager was very helpful and seem to know exactly how to make the customer experience successful. I was pleased to get my storage unit through him.thank you

I had an online issue when I first reserved my space but Renee was amazing and helped me get everything straight. She is very knowledgeable always very please and helpful if I need anything . I definitely recommend this location

Thank you Melissa

excellent customer service Melissa she is very nice person and patient with me, the facility is clean and well maintained

Excellent service from all of the team members. Renee was very friendly, knowledgeable, professional and answered all of my questions. Storage unit size is perfect for what I need and was easy to book the reservation. Grounds were neat and clean which is a plus for me. I definitely recommend this location to other people in need of a storage. Excellent Customer Service.

I met Melissa at public storage. She was most helpful to me. Kind and patient and excellent customer service. I’m glad to do business public storage and will most definitely recommend this facility to my friends.

This is our first storage unit rental experience here in Alexandria. The place is so clean and secure and customer service was amazing! If you ever go there work with Renee, she is very professional and full of positive energy! Thank you so much Renee!

This public storage is in great condition. I was told it opened a few years ago. Very clean! The staff are very professional and welcoming. I was very pleased to work with Renee and Naz when I was looking for a storage unit. I was having a hard time with the online booking and Renee and Naz were very patient and helpful until they found a storage unit for me. Most other storage unit I have been too, the staff would be dismissive or inpatient but Naz and Renee were the opposite. I was very impressed and extremely satisfied. Hope this public storage location keeps up the outstanding professionalism the employees show.

A wonderful experience. 1st the facility was very clean and well maintained. And the representatives Renee & Yami were both very kind, knowledgeable and professional. All of my questions and concerns were answered and addressed. I do recommend this particular location for storage rentals.

Renee continues to be extremely helpful to me each time I need help with my storage space. On several occasion she has given me valuable information that made it easy for me to choose what type of storage I needed at that particula time. She usually informed me about current sales promotions, and availability of those unit as well. She is priceless .

Excellent customer service Aya I was patiently assisting everyone as I waited. He changed my lock explained how to open the unit door and event installed my lock. This is the best Public storage I have ever been to. Also he encouraged me to sign up for the app which is great.

Beware. Jacked up the monthly rent 30 percent on tiny, closet-like storage unit. I'm moving out as soon as I can. I don't recommend. 😱👎👎

Was looking at different public storages in my area. Chose this location because of its proximity in price. Then I was bombarded by no less than seven emails and a phone call from the manager. I told them that I would be stopping in before the office closed to take a look. Then he told me that the office closes at 4:30 & 5. I said “no all of your hours on your literature say 6 PM. “All of the public storage locations are at 6 PM. Then one of my two reservations was canceled so I called and spoke with a woman who really sounded like she doesn’t care if she had my business or not. She sounded pretty apathetic. I said well “your hours are open till six, I may not make it before five and she said well we close at five” so we can do our closing paperwork until six. So basically they want to get out of there early and not stick around to help people. That’s really good to know, if this is my first interaction and I’m not even a paying customer yet I will 100% take my business elsewhere. Very good to know. !!!

Melissa at the front office was really helpful and kind. Made the process easy.

Awesome customer service Ms. Renee is definitely a jewel her customer service is great. She was a great help to me. I love this location.

Thank you Melissa

The facility is about two years old - all elevators, AC, and electronics work well. Great location near 95 and 495. The staff were super helpful - we lost our key while out of the state and the manager worked with us to help our specific situation. Would definitely use this facility and recommend to anyone!

Great location with friendly staff. I was having difficulties online, but when I arrived in person Renee helped so much. She was patient, friendly, and quick! Best experience I’ve had with any storage company.

On my family's vacation visiting

Very professional and informative and what a great price

Awesome customer service. Thank you!

Very clean and the staff is very friendly

William helped me a lot. He is a very nice person. My first reservation was very small and not enough my things but William guided me to reschedule. Renee was very supportive too. Very patient customer service!

April 2023 Update review. I ended my lease with Public Storage and the move out process was just as easy at the move in process. I called to double check the protocol and everyone has been very nice and helpful. I would definitely recommend this storage unit if you are in the area. Nice, clean place. Easy to find. Clean units and halls. Reserving online was easy. Registering and applying in person was a breeze. Branden was great. Please note you need to have storage insurance which they provide for $15/month and a cylinder lock (I bought theirs it was $21). There’s auto pay options and you can pay ahead (up to one year) at a time if you want. There’s no contract it’s month to month and you can cancel anytime.

Staff was friendly and very helpful. Facility is clean and well kept. I would definitely recommend this storage unit to friends and family.

Renee is the best customer service representative I've ever had contact with. She is great. Exceptional !!! William is great also. I love this place.

Renee is the best ever! She deserves a large raise!

William Was Great!!

When renting a unit make sure to call this location and ask for Rene. She will stop the world's rotation in order to help you. Thank you Rene!

Excelent CS!! Shyann was above and beyond. Melissa and her partner were soo courteous! They are assets to PS.

Excellent!

Sebastian and Melissa were a great help, definitely recommended storing here

El sebastian y la melissa fueron un gran ayuda , muy amables

Este lugar muy bonito. Haceado y lo más importante muy seguro 🔐

I have good customer service I will lake to appreciate

Sebastian and Renee were a great help today, 5 out of 5 stars awesome service and support. Thanks

Renee helped us out so much, during a stressful time. Definitely a great experience.

My best advice is to avoid this storage place. It is a "new" facility but flooded twice in just a few months (July 2022 and October 2022) and the floods were not from natural disasters or storms but rather something with the fire suppression systems. During the July flood, we were contacted and told we had to visit the facility immediately to assess our storage unit or authorize Public Storage personnel to go through the unit without us present. We opted for neither option because we lived out of state and Public Storage refused to cover the travel costs. Whatever water damage occurred was not made worse by the delay in arriving, but we did end up losing over $8K worth of property. Additionally, do NOT purchase the $15 per month insurance from Public Storage. The insurance is garbage and the third-party administrator (TPA) is Sedgwick, which has an awful reputation (search it online), is slow to complete the claim, and is just an overall pain to deal with. I would respond to their inquiries on the same day and would not hear back from them for 7-10 days and usually only after I pinged them a second, third or fourth time for a response. Sedgwick also attempted to double depreciate my property by using "replacement value" minus depreciation but their replacement value was the cost of replacing the item with a used item which already considers depreciation, so depreciation should not be calculated twice. You would be far better off to use your renter's or homeowner's insurance and have the storage unit covered (in most renter's and homeowner's policies, a storage unit is already covered). In the event of another flood, theft, or some other loss, you are much more likely to see your valuables replaced. BL: This facility is not recommended due to flooding issues. Staff was courteous in all interactions except when the flooding occurred, where they treated us like we caused the flooding.

Renee listened to my challenge, was very patient and provided a resolution that met my needs. She provided excellent customer service and went above and beyond. Thank you thank you thank you

Do not use. This place does not allow you to secure your goods with high-quality locks. They also severely limit access to your space. Avoid at all costs.

Thank You.  Our family also thanks the staff, especially Ms. Renee and Ms. Melissa sooo much at the Public Storage on 880 S.Pickett Street. They are the reason we continue to stay there instead of moving to another competitor closer to our home.  In this uncertain and rapidly increasing economy it is always helpful when businesses understand the plight of their customers and are willing to help.  So I take this moment to thank Public Storage for considering the customer at this time.

Antoyne the best

When I came to this facility I was greeted by a nice lady named Renee. She showed me around the place and was friendly during the short time I was there.

Awesome!! Really clean and very helpful team members. Renee helped me to move into my new unit and I couldn’t be happier. She walked me through my options and actually took me to the units to show me what I could choose from. And Antoyne helped me move some of my items. Top notch service!

Moving my things in this place , Staff here is top notch! ! Everyone is always willing to help! I downloaded the app to gain access.

Renee is the best!

Perfect service!!!

Renee BEST customer service

Great service, I'm very pleased with the customer service and the prices

Great customer service!

Christopher and staff were extremely helpful and knowledgeable!

Renee is the best customer service that you can ask for in this property she help to move in with the best deal,better locker and help me save a little bit more money.

Renee was the best – she was very professional and an absolute pleasure to work with and the facility is top notch!

OMG RENEE WAS SO AMAZING AND HELPFUL PLEASE IF YOU EVER NEED HELP GO SEE HER

Chris Melissa Antony’s are the best

Absolutely great service thanks again Antoine Melissa Chris

Renee 👍🏼

Very secure facility and well maintained.

I rented a storage unit here a couple of months ago, I am very pleased with this facility and with their customer service. Antoyne was very helpful, he has excellent customer service skills.

Great facility and location. Clean, well-lighted, well managed and maintained. The staff here is excellent, very friendly, attentive and professional. Especially Antoyne, who is extremely helpful, hard working and has great positive energy. It’s always a pleasure dealing with him. He’s the best! Highly recommended.

Antoyne and the (staff) are very attentive, helpful ,and friendly. The facility is clean , bright, and great location. Happy with with the service.

Great storage place

Este día tuve un excelente servicio de parte de Melissa y Anyone agradezco su atención Y su amabilidad

beautiful service

Got my unit on the 28 Sept and twan jones customer service was amazing he was very knowledgeable and educated about his job would recommend this facility and him excellent service Sincerely Pagant jones

Great service Antoyne the man thanks agian

The people at Public Storage are exceptional in during their job to ensure customers find what they are looking for and they assist in helping customers move in to the storage facilities efficiently…as well, always giving great deals on a monthly basis.Special shout out to Renee, Antoyne, and Melissa…thanks for your great service. I would recommend this facility to any one who desires to store their belongings.

I am very pleased with this storage facility. It is clean and well kept. The hallways and doorways are large to accommodate oversized items and I never had trouble getting in and out. I feel confident that I made the right choice to choose this facility. Renee, Melissa, and Antony were all gracious and helpful with the booking process. Thank you for the exceptional service!

This my second using this storage facility. And actually this is the only one I will use. Facility is great and the staff is amazing. Great smile and good energy. Definitely gave to vibe that they wanted my money! Lol. Renee is Awesome. Thanks for great customer service.

I wanted to leave a Review for Raquel or Roxanne, I am so sorry if I got the name wrong, but she was very helpful, while cleaning the facilities to ensure we are all in a clean environment, she also took the time to help me after I forgot my keys, drove home and came back she was right there with a smile to assist me. I again apologize for the name, I believe it was Roxanne, very professional and truly understands service

Everyone is extremely friendly, knowledgeable and Helpful. The entire facility is clean and neat! No issues except I wish that they had later hours than 9 pm for access!

Great Customer Service sustains businesses which is what makes this Public Storage Facility one of the Best in this day and age. I have dealt with Renee^ several times with great satisfaction but getting to meet Melisa and Brandon confirms that they all very Professional and Pleasant!!! The facility is very clean and the smart energy saving motion sensors illuminates the place as you walk through the hallways. Great Job, Keep it up!

The storage unit is awesome . However public storage will harass you about payment. They have too many reminders and the managers that call you are rude. I have a late fee of $24.00. Today Camara McGee sent a txt for me to reach out to public storage. While speaking with her I asked if they not call so much and she stated they would continue to call and maybe I should not keep paying my bills late. And then Camara hung up the phone before I could respond. I have tried to call back for 30 minutes and Camara keeps sending me to voicemail. What she said was very rude. I am a new mom with a 9 month old. If I choose to pay all of my other bills that are more important and I get a late fee that is my business. But don’t tell me how I should pay my bills and then hang up. This is the 2nd time I had to call the corporate office Tomas a report about being hung up on. Public storage has a customer service script. At the end of each call you are to say thank you for calling public storage. I have been with you all since 2020. I will take my business elsewhere.

They did a great job with my storage and moving process. Special shout-out to Renee and Melissa!

Renee is amazing! She really took care of us in a time of need! We appreciate all the employees care and their attention to details when it comes to their facility.

Great location. Clean and very spacious. Renee was awesome as well as the other staff members. Grateful that I found this location.

So happy with this location. Very clean and quiet during the week, which is nice since I stop by frequently to gather sales materials that I store here. And Renee and Antoyne were extremely nice and helpful before my move-in when I wanted to switch units.

My experience with the Public Storage on 880 S Pickett, Alex Va. has been great. Renee was professional and extremely helpful upgrading my storage unit from a medium size unit to a large unit. It was an easy process and the pricing was as advertised (even a little better). The building is clean and secure. I would highly recommend this facility.

Above and beyond the last 2 years. Helped me solve an issue immediately with additional help I didn’t even request/know I needed. Renee at the front specifically

Units are clean but the loading area is designed poorly. Spots are barely long enough for a F150, Anything larger either protrudes into the roadway or is forced to take up multiple spots.

After seeing the negative reviews on yelp, I went to this property with low expectations. However, I had a wonderful experience. Renee was thoughtful, kind and lovely. She answered all my questions and walked me through the booking process and gave me a tour. It’s always refreshing to interact with businesses with great customer service. Shoutout to Renee! The property was super clean and nice with great lighting and ventilation system.

Renee, Melissa, Anthony and other managers were all very courteous. I moved my items from a Public Storage in Sterling, VA to this location. I purchased two storages but only needed one. Anthony and Melissa helped me cancel everything. The facility was clean and storage was accessible. Thank you all for helping me out.

I rented a storage unit for my sister last month in this facility. Antoyne was wonderful, he made our move easy. Excellent property. Well maintained.

Property Manager was very helpful. He is a great asset to Public Storage.

I love the excellent service. It's safe and convenient. The staff members are friendly and very nice. I will use the storage again.

This is the worst place I have ever use I do not and I repeat I do not recommend this place at all...

Secured and well organized.

I had great experience when I stopped by to get a storage unit. Mr. Antoyne helped me at the front office. He is an outstanding employee, he was fast and efficient and a kind gentleman. I was in and out in no time. The facility is huge and clean, I recommend this facility.

I stopped by and rented a storage unit last week, Antoyne, the manager was fast and efficient. He made my move very easy because he explained everything step by step. The facility is clean and Public storage is blessed to have an employee like Antoyne. I recommend this facility.

Antonyne greeted me when I stopped by to see a unit. Very kind and informative- provided me info on elevator access and explained everything thoroughly. Very quick and efficient, I was in and out. Thank you!!

Rented a locker unit without knowing that it was above the larger units. I was completely bummed, until Antoyne offered his services. He helped me with my belongings. I had a toddler with me, and didn’t want her to run off in the building while I attempted to go up the ladder. So thankkkkk you again so much!

Very pleased with this storage. It looked really nice and very clean. I never had trouble with my stuff and never saw mice droppings or anything (one of the things that I’m always aware of). Easy to access my unit. Everything was organized. I reserved online and was incredibly easy and also the auto pay reminders. I didn’t have to call to cancel my unit since they noticed my stuff was no longer there. Thank you for the exceptional service. I am definitely using this company for future reservations.

Melissa gave me and my family a great experience. She was very kind and made everything very easy. She even went out of her way to show me where everything was.

Rayquel and Antoyne were the associates on duty the day I moved into my storage unit and I’m so thankful that they were. I truly haven’t had such a seamless check-in/checkout process since shopping on Amazon. The facility is spotless, bright, and seems very safe, and the prices are far lower than any other storage facility in the area. Rayquel and Antoyne made sure all of my questions were answered and when the look on my face was even slightly puzzled, one of them seemed to be right there to help me out. For example, the lock on my unit was a little testy, and when Antoyne overheard me mentioning it to Rayquel, he instantly picked up his tools and met me at my unit to fix it right away. Rayquel then followed up to make sure I was all settled in ok. Now that’s customer service!! I felt like I received 100% personalized attention. Will definitely recommend this Public Storage location to others.

Brandon was amazing

Great customer service ! Thank you Antoyne for your help and service

Great service antoyne and Brandon helped me find a unit with great pricing and deals.

Antoyne made sure my wife and i had all the info we needed very helpful employee very nice facility also . A place with an employee like him is a definite plus thanks again antoyne

Very nice and helpful. H.A.N answered all my questions and the place was clean and well kept

Very clean, easy to access. Antony and Raquel were both very kind, and nice. They were helpful, patient, and I highly recommend doing business with Antony, he's amazing. Me and my husband were both very impressed. So impressed my husband is moving his storage stuff to their location, because of their kindness. It's wonderful doing business with someone who is sincere. I believe both Antony and Raquel are sincere.

Registered/reserved online for a 4' x 5,' for $15 a month, which turned into $31 a month because they require insurance. I wondered about the unit's height since I couldn't find the total dimensions online. You guessed it, the unit was tiny 4' x 5' x 4." And it was located high above other, bigger units and needed to be accessed with a giant movable staircase (like you see at Home Depot). I looked at it and immediately went to the office to ask about a bigger unit. Of course the price for the next size up was more than double and that was without the extra required insurance coverage. I asked to cancel my online reservation and they said they could only refund the cost of their lock. The other $30 plus was not eligible for refund. I gave this faculty one star because I don't like their business practices online. These 4' x 5' units for $15/month are clearly meant to "get you in door"...then they spring the required insurance...then you see exactly how small the unit is...then note how you have to access it with a giant movable staircase and you're left either upgrading to a larger more expensive unit or no refund. My advice, go further away from DC. With a little extra drive, you'll end up with a bigger, cheaper unit.

Awarding 5 Stars for this clean and convenient storage facility. Recently experienced a situation with an employee that greatly concerned me. I will seek to address that with higher level ownership or corporate office.

Great helpful staff. Clean location

I dealt with a professional gentleman by the name of Antyone (not sure if I spelled it correctly) he was very knowledgeable and polite and attentive to my needs as a tenant! I will recommend doing business at any location he maybe at! He is a great guy he made my experience better even u see tough circumstances! He get a 10 out of 10 in my book!!

Great service

Milka Was A Great Customer Service Person! You All Need More People Like Her! She Attends Too Your Needs, Has A Wonderful Smile, And She Goes Above And Beyond For Her Customers! Milka You Make My Day Everytime I Come To My Storage Space! God Bleds You..

Milka Anthony was the best love them

They were great

Anyone and Mike helped me out a lot thanks