Public Storage Self-Storage Units at 7501 Fordson Road, Alexandria, VA

Rating: 0/5 – Predatory Pricing, Unsafe Conditions, and Completely Useless Customer Service Public Storage is a perfect storm of price gouging, unsafe conditions, and zero accountability. What began as a reasonable $150/month for a 10x10 unit ballooned to over $800/month—with no improvements, no upgrades, and no justification. Let’s break it down: Customer Service: When I called to question the outrageous price increases, I was met with complete indifference. I was told it was “corporate policy” and that “plenty of people are paying over $800 for a 5x5 unit.” That’s not an explanation—that’s an excuse. No concern for customer loyalty. No effort to help. Just a robotic, uncaring response that made it clear: they do not care. Limited Access Hours: For the money they charge, 24-hour access should be a given. Instead, customers are stuck with restricted hours, which is incredibly inconvenient for anyone working full time or dealing with a move. Infestation: I found rats and black widows in my unit—even though everything I stored was sealed in totes. That’s not user error, that’s a facility failure. At $800/month, pest control should be standard, not optional. Neglected Property: The pavement around the units was littered with broken glass for over a year and never got cleaned up. Safety and cleanliness are clearly not a priority. Between the exploitative pricing, hazardous conditions, and useless customer support, I would not recommend Public Storage to anyone. They take advantage of people who feel stuck, and they do the bare minimum in return.

Tiara was fantastic with helping me with my storage. Thank you so much

Public Storage on Fordson RD in Alexandria have hands down the best customer service. Tiara was so helpful on explaining all my fee when rent is due. Hands down best experience I have in a long time ❤️🙏🏽

Convenient spot, easy access, and friendly helpful staff. Both Tiara and Dre are great - quick with answers and assistance, easy to work with. Highly recommend this location for your storage needs!

Good costumer service, easy to rent

service was top notch and timely.

Goo price

Tiara is one of the best associates that I have ever came across. She does her job really well

The storage place is very clean and some of the other places don’t have the customer service that this place provides

Affordable prices, easy access, and clean. Tiara helped a ton excellent customer service.

This public storage is extremely awesome, a young lady named tiara was super helpful and I was in out.

Tiara is a great help. Office is always clean and she's always polite.

Small location but staff was polite and professional. Will reccomend!

My experience was great . Tiara service customer service was excellent.

Tiara is very help and professional. The property is always neat & clean

Great customer service and attention to detail is superb. The staff is outstanding and the most reliable that I have ever dealt with. Tiara and Dre and very hospitable and genuinely care about customers feeling and the best course of action. Wouldn’t change personal nor the relationship and bond that they have built with us!!! ⭐️⭐️⭐️⭐️⭐️ all the way.

Dre was absolutely amazing! I would definitely recommend to my friends!! Thanks for the extraordinary service! ❤️🌟👏🏾

Great property staff is great Dre and tiara is amazing

Tiara as exceptional customer and helped me quickly and efficiently. I would say she is the best in my opinion.

My experience here was great . Tiara was able to help me find the correct size storage unit and she was very patient. Would definitely recommend

Popped in to check prices. Dre was a complete delight! He was knowledgeable and helpful. The property was clean and well kept. I’ll definitely be renting here and referring my friends and family!

I like this location small but nice

Called to inquire about large storage units. The lady on the phone was very nice and explained about how much stuff a large storage would hold. When I arrived I meet Tiara the manager. She was very patient, explained everything to me and even showed me their largest units. She was whom I had spoke with on the phone. The unit was clean, they had all the supplies I needed. I definitely would recommend this location to my friends and family.

Moving & needed a place to place my huge items , called a couple places but the service here was top tier and i knew this is were i wanted my belongings but Tiara’s Service Was amazing , the wait time was not long and they helped me with everything & definitely made my day with there amazing service u definitely cant beat it

Amazing store and staff Dre was very helping and nice

Met Tiara today while looking for storage in preparation of my upcoming move. The property was very clean, and the staff was very professional and friendly.

Very nice storage the facility was clean and the employees where kind and sweet

Stay far away from this place, the employees at this location are extremely rude and unprofessional. I had the misfortune of visiting Public Storage at 7501 Fordson Rd. Upon entering the office you are intoxicated by a heavy cigarette smell as if smoking is happening indoors by employees (disgusting). The person working did not greet, but was in a bad mood. He had me wait and was annoyed I waited close enough to where I can be visible to him. About 20 minutes pass and the employee comes out and says “I’m coming” with an attitude while rolling his eyes. I follow thinking he’s going to walk me to my unit and then turns around and says to stop following him, that I will now have to wait longer… I ask to speak to a manager and a lady claiming to be the manager comes out in pajamas…. Long story short, STAY FAR AWAY from this place. I am attaching photos of the two employees I encountered for reference.

very clean property will be back again thank you!

Clean property, good staff

I just recently rented a space and the property manager is amazing. She walked me through everything in great detail and took her time explaining the lease. I know my items are in great hands! Thank you so much!

I had a wonderful experience at Public Storage. Tiara was very helpful and professional. Will definitely be back to that location 😀😀

The lady that helped me was very helpful I was glad she help me what I needed it thanks clean.

Tiara is very professional and helpful. I appreciate her customer service support.

It has gotten a lot better here with the new management and renovations.

My rental process at this location was exceptional. Naz was very patient and answered all my questions. He provided great customer service and I’ll be sure to recommend this location.

Great location!

This location is so awesome! Everything is done without any attitude! All the workers are willing to help without any issue! If I could give it more than 5 stars I would!!

I had a grand experience at the local they had a friendly great attitude employee by the name of Ms Tierra just wanted to informed the manager because they weren’t on the grounds but great hire and the facilities where well kept where I was in the office

Recently visited Public Storage and had the pleasure of encountering a lovely young woman named Tiara who was a tremendous help to me while making decisions regarding my storage options. I will most definitely be returning to the location once my move is completed!

This is one of the best locations. It’s always neat and clean. The staff is extra friendly and knowledgeable. It’s always a pleasurable experience!

Everyone was very friendly, helpful & organized. Especially during a frustrating time for me. Ms.Tiara helped me ALOT. I highly recommend this location.

This is one of the cleanest properties that I have visited.

My Mom and I both have our own separate units here and I rented based on my Mom’s recommendation. There are a few storage locations closer to me, but I chose this location because the staff is friendly and professional; Tiara has been awesome! The property is always clean when I stop in and to me that means that the company/staff care about the little details.

The registration process was easy and the staff members have been professional, polite and very accommodating. I’d definitely recommend this location to friends/family.

Staff was very helpful. Excellent service.

I love the friendliness I receive from Tiara every time I come into the office. She always answers my my questions with patience and ease. Great customer service.

Came in to public storage to pick up a few things but was so lost until i came across tiara she was such a huge help an i thank her for a wonderful experience..kudos tiara

Looking for a place to store a few things! Meet the property manager yesterday, during my search. The property is clean, Tiara was friendly and knowledgeable. Definitely will recommend to friends and family

I’ve been renting here for a month now and the service is awesome. The space is always clean as well.

Super clean facility and very friendly staff. Easy to access. Ms Tiara was super super helpful!!!

Simply put, Tiara is just the best at what she does!!!

I came to help someone to move out. They were not there when I arrived. But tiara helped contact the customer and helped me locate the carts. J would definitely rent here. If I needed a unit

Came in today to grab a few thing from my unit and saw the property mgr checking the property in the rain. She was very polite and made sure to speak! Glad to see a fresh and friendly face on the property!

The best service I have ever had dealing with storage places...#1 in my book....thanks guys for all your help

I’ve been to plenty of storage places before but I have never seen the professionalism and outstanding service that Sha’da provided , she is the reason I’ll come back if I need storage.

I was extremely pleased with the service! Angel was more than helpful on the phone and answering my questions and concerns. If you’re looking for a storage unit with great staff come here!

Angel was very helpful with my move. Highly recommend this location.

Angel was so helpful and knowledgeable

Helpful staff.

Great customer service from female at the desk, Angel!

Great place to store your stuff. Great customer service. Shada and her team are amazing.

Good storage but high prices ,😠

Shada is amazing an helpful. Thanks so much.

It doesn’t seem as if I can write another review, so I’m editing the first one. I came in to pay my bill. Adria was amazing as usual! Her new glasses are nice too! Haha! Great service!

Shada was amazing!

Great with secure storage. The staff is very helpful and are quick to answer any questions that you might have. There’s also good food close by!

I had such a pleasant visit today in this location. There was a woman named Adria who was just absolutely helpful :) if it wasn’t for her I don’t know what I would have done. I suggest going to this location if you know your going to need help when you arrive.

I was treated with the best in the place of this blinds l recommend this place SHADA 🤙 the one in the OFFICE was very Forceful and precise 5 stars

I walked inside the office. I assisted by Adria with the lease process. She was very helpful and provided excellent customer service.

Easy online reservation. Once I arrived to their facility I was pleasantly greeted by Shada and made the confirmation and all the process very easy and quick. Shada, thanks for all of your help and for being so patient with me.