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Public Storage Self-Storage Units at 201 S Jim Wright Fwy, White Settlement, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 16/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 16 /mo $ 20Best Price Label+ one-time $29 admin fee
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10'x3.5'Online only price$ 18/mo
Small 10'x3.5'- elevator access
- climate controlled
- inside unit, rollup door
$ 18 /mo $ 23Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 24/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 24 /mo $ 30Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 30/mo
Small 10'x5'- ground floor, elevator access
- climate controlled
- inside unit, rollup door
$ 30 /mo $ 37Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 71/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 71 /mo $ 89Best Price Label+ one-time $29 admin fee
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10'x12'Online only price$ 80/mo
Medium 10'x12'- elevator access
- climate controlled
- inside unit, rollup door
$ 80 /mo $ 100Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 86/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 86 /mo $ 108Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 90/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 90 /mo $ 112Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 90/mo
Medium 10'x10'- ground floor, elevator access
- climate controlled
- inside unit, rollup door
$ 90 /mo $ 112Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 93/mo
Medium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 93 /mo $ 116Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 102/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 102 /mo $ 128Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 138/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 138 /mo $ 172Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 163/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 163 /mo $ 204Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 216/mo
Large 10'x25'- bay door
- drive up access
- rv, boat, or vehicle
$ 216 /mo $ 270Best Price Label+ one-time $29 admin fee
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10'x30'Online only price$ 256/mo
Large 10'x30'- bay door
- drive up access
- rv, boat, or vehicle
$ 256 /mo $ 320Best Price Label+ one-time $29 admin fee
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12'x30'Online only price$ 504/mo
Large 12'x30'- outside unit, bay door
- enclosed
- drive up access
- rv, boat, or vehicle
$ 504 /mo $ 630Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near White Settlement
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White Settlement Climate Controlled Storage Near I-820 and Lake Worth
Storage units in White Settlement are just off I-820 near White Settlement Road and a bit north of I-30. Indoor climate controlled storage units and outdoor units with drive-up access are available in a wide range of sizes close to Lake Worth, Lockheed Martin Aeronautics headquarters and Carswell Field Naval Air Station.
Avid golfers can tuck away clubs into a 5x5 storage unit after a round at Hawks Creek Golf Club. Your car trunk can stay empty and available for other hauls. Hikers can use these small storage rentals for stowing specialty gear convenient to the waterfalls at nearby Airfield Falls Trailhead.
Liberty and West Elementary School families looking to declutter can store all-ages recreational gear in a 5x10 storage unit for play at Central Park. Behind the athletic equipment, fishing tackle, kites and picnic gear, store holiday decor and off-season garments.
If you are expecting a new member of the household, clear out space with a 5x15 storage unit. Capable of holding two rooms full of furnishings, you can use any extra space to tidy up all your home closets if you wish.
Gold Creek and Constellation Ranch residents sharing an apartment can store duplicate furniture in a 10x10 storage unit. Couches, coffee tables, dining sets and extra kitchen things can get packed away to keep common areas uncluttered.
Store canoes, kayaks and standup paddleboards in an outdoor 10x15 storage unit for put-in at nearby White Settlement Trailhead's launch, or farther up at Lake Worth Beach and Twin Points Park. Drive-up access makes loading and unloading possible. There will be ample room to pack in camping and fishing gear along with your oars and paddles.
Homeowners near Brewer High School planning to remodel can store five rooms of furnishings in a 10x20 storage unit or six rooms in a 10x25 storage unit. If you are in-between residences, either large storage rental will hold the contents of a three-bedroom home while you complete your house hunt.
Fort Worth is less than 13 miles away for fun day trips to the Kimbell Art Museum, the zoo and the botanic garden. Locals and visitors alike enjoy the cattle drives and rodeo action at the Stockyards Historic District.
White Settlement Public Storage offers a multitude of storage solutions to fit your needs.
At this White Settlement Public Storage you'll find:
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 507)
Nevada is a one of a kind (emphasis on kind)person. I had a concern which I brought up to her and she quickly addressed the issue. It took less than 5min and my problem was solved. She's highly professional and always greets other tenants with a smile. I would highly recommend this location.
Nevada was great and got me a great deal!
Nevada has been very helpful and knowledgeable as we deal with a challenging season of life.
Nevada is the best! Awesome customer service with a smile 😃
Nevada was very helpful and made this process so easy! Definitely recommend!
I went and spoke with Nevada she have a beautiful spirit and answered all my questions I will refer to this place.
Nevada was wonderful! She was very friendly and explained the rental process. She confirmed my reservation and assigned me my unit.
Alyssa was absolutely AMAZING!!!! So grateful for such a kind and helpful soul. She answered all of our questions and made us feel completely comfortable using their storage facility.
If the office tells you a particular closing time, subtract two hours or you'll get locked IN or OUT. With your unit's door open.
Nevada is amazing! What a treasure!
So glad I rented storage place from Public Storage!
Great experience with Public Storage. When I was moving in my unit was not big enough for what I needed. The lady upfront was very helpful and understanding with getting me switched to something bigger. She made the experience easy me. Will recommend this location to everyone in the area I know
Very professional and yet friendly service! She is everything I thought and .uxh more! Thank you , Nevada for an exceptional seevixe
A big thank you to Nevada I was in my storage when elevator went out Nevada was able to get it up and working in twenty minutes she is greatness thanks again
Nevada was very helpful
Neveda is amazing and great Customer service always quick to help when i call! She's a keeper and we need more Employees With her Work ethic!
Nevada Delivered Excellent Service 10/10!
Best experience I've ever had at a storage facility. Was extremely helpful with everything!! I highly recommend this location.
Nevada is absolutely wonderful. She is so personable and professional. Love her spirit and personality.
Nevada was amazing helping me out with my account best storage facility we have ever experienced.
Great service
Been using a unit here for over a year, and have always gotten excellent service.
Very nice customer service Nevada is the best!!
Nevada is amazing and has great customer service skills. She helped me find the right unit, and even though there was a language barrier between us, she made me feel comfortable.
We had such a great experience at this Public Storage location thanks to Nevada! She was incredibly sweet, welcoming, and so helpful from start to finish. She took the time to explain everything clearly, answered all of our questions, and made sure we felt comfortable with the entire process. Her professionalism and kind attitude really stood out. If you’re looking for a smooth and stress-free storage experience, I highly recommend coming here and asking for Nevada. She’s wonderful!
I went in today for a quote and left a delighted new customer. Nevada is welcoming, attentive, informative, and an astute saleswoman. The facility is well-maintained and immaculate. We feel secure knowing our belongings will be kept at this location.
Moved in to our new 10' x 5' unit Saturday. Did the entire rental online and got a really low online price. Downloaded the app for keyless access to the building, elevator and floor. This place is brand new, clean, and conveniently located. "Nevada" runs a tight ship and had all the answers to my first day questions. She is fantastic at running the facility. Highly recommended.
I've had nothing but a positive and stress free experience since renting. Nevada is super nice, knowledgeable and overall a good personality. She seem do have a relationship with quite a few customers which speaks to her customer service skills.
I have had a great experience so far! The storage facility was clean and Nevada was a big help. The only reason I didn't give it five stars was due to some snafus in booking the facility and erroneous text messages related to to this that caused me to have to call the facility. Thankfully, Nevada helped clear things up!
Only if I can select 0 stars, POOR CUSTOMER SERVICE!!! We are deaf ourselves and the black lady there REFUSED to communicate via writing and she constantly talk and expect us to understand by lip reading. We ended up left without renting a unit there. SHE SHOULD BE FIRED!
AWESOME SERVICE REP! Very knowledgeable and made it easy. Thank you Nevada
Exceptional service very friendly helped us out with everything that was needed Nevada made us feel on very comfortable she is the best
Went to get a storage unit and the door was locked. Called the number on the door and no one answered. Is 4pm on a Friday...not a good way to run a business
Great service!!
Miss.Nevada was very helpful professional and respectful there where other ppl coming into the other and still did a check job with me and the other person she fast and precise
Just rented a unit from Nevada. She was AMAZING! Extremely helpful and understanding and answered all questions.
I was just about to get a new storage unit anyway when I got a notice that my agreement had been terminated… I’m so distraught…lol
Employees at this particular location are the worst I’ve ever had to deal with, and I dare say that it has to do with the perceived color of my skin, even though the largest percentage of my DNA is Native American.
Yeah, thankfully I won’t have to deal with the manager walking by two or three times every time I’m at my unit to tell me, I have a box in the aisle , make sure my lock is placed properly.. I actually started doing things on purpose just so she would walk by and say something because I knew as soon as I would do something wrong There she was every single time. I feel a little persecuted and I mean that 100%.
I’m moving out mind you and I still get a phone call about making sure I have a lock on my unit and then when I come today, they placed one of their Dollar General locks on it. So annoying
The bathrooms never work. I always have to go over to the bank. The elevators never work right you always have to figure your code back in over and over again. Make sure you have your own cart cause you’re never gonna get one. OK now I’m rambling enough said… I’ve got some moving to do
Nevada is extremely helpful, friendly, and patient. Good experience.
Just rented a unit here. So glad for Nevada being there to help and answer questions. She was so helpful and made the process easy and quick. Definitely recommend.
The lady was extremely nice and helpful 👏!! Her name started with an A. On March 20th, 2025. Really liked her!!
Amazing experience from the very start. Nevada is always professional and helpful with anything you may need or the questions we have asked. Top notch place! Highly recommend
Never had a problem with this facility. In fact when I was trying to empty it and the elevator was broken, Nevada was super helpful and I got it done all in one day. She went above and beyond to accommodate me, and she deserves a shout out!
Nevada was very informative and friendly.
Nevada provided wonderful support and guidance for my moving and storage needs. I highly recommend this location.
I’ve had the pleasure being able to storage my items here for the last 5months. Nevada made the process quick and easy! When it came to moving out and canceling out storage unit, Nevada also made that process quick and easy. She even processed the cancellation without any fees for the new month.
Will definitely use her services and this Public Storage for any future move.
Nevada is outstanding.
Nevada was so sweet and helpful!
Made my rental experience very easy.
Highly recommend!
The property manager was awesome, she was very patient with me trying to learn the system, I highly recommend this place. Ty for all your help
Nevada is the best! So helpful.
Araceli was very helpful! 🙂↕️😊
Nevada is so kind and very helpful as well!
I’m very thankful for the amazing team of staff!
Great service, helped me out when I was having issues with the online reservation and resolved it quickly!!
I am really disappointed in The Public Storage!!! Every time I visit this location either no one is there or the lady is in there and has the doors locked!!! I drove all the way down here to pay my bill at 3 something only to find out that no one was there!!! I don't always have money online!! When i have my account paid up when there is someone willing to show up at work or stay there to take my payment I am taking my things somewhere else!
Had a very pleasant visit with Nevada @ Public Storage. She explained everything to me perfectly and with patience!
And for that I have a storage.
Clean facility with an awesome employee at the front counter is a Huge + for me.
Thank You Nevada
Nevada did a super job she was kind and very helpful
I stopped by to look at a unit n Nevada service was immaculate.
Nevada was the best today , very knowledgeable and helpful. Made sure I was taken care of. definitely needs a raise!
I love my public storage I can always call the manager Mrs. Nevada and get all the help and support and questions answered. She’s always calling to let me know when my bill is due so that I can make sure I don’t incur late fees. I appreciate Mrs. Nevada. She’s a great addition To the Public Storage team! Customer Asia Washington
The office manager is truly amazing she will go above and beyond to help with any issues you may have. but just know that the company itself will go up on price at the drop of a hat by the hundreds, and they don't have to tell you it's in the contract and I mean at least 100+ added to your bill monthly
My only big ugh with this location is every time I need to go to my unit and need a push cart. The doors to the office is locked and we can’t use the carts. It has happened the last two time I been within the last two weeks. Including today. And no matter how hard you knock. Nobody will come to the door or answer the phone. So it sucks you can’t use the carts for a little help.
Update: Nevada reached out to me and explained why the carts are put up and I completely understand. The next time I returned the carts was available to use. Thank you so much and thank you for the kind gesture of reaching out and explaining.
I would say this storage area is very nice and the lady in the front office is very friendly and helpful. Great prices also.
Only needed the unit for less than 30days. The front desk lady was always so kind and helpful. That’s the kind of great customer service that will have us return in future if needed.
Units was clean and AC temp was perfect. Very nice place.
Great services from Nevada!!!
I was there to look for a place to store my home goods and the customer service rep was amazing. Her name is Nevada & she answered all my questions and was very knowledgeable on the business.
I've had bad experiences with storage places before but this place has changed that for me.
I thought transferring units was going to be a PITA but Ms. Nevada made it so easy!
She was really kind and super friendly, and always in a bright mood when I bump into her.
The facility is very clean, and clearly a great spot to store items because there are always people around.
Highly recommend. Thank you, Ms. Nevada!
Nevada was so helpful and very polite she explained everything and detailed her professionalism was very impressive I highly recommend public storage in Whitesetlement you will no be disappointed.
Lisa was efficient& a DELIGHT
I’ve used this public storage facility both in the past and currently, and it’s always clean and well temperature-regulated. Nevada helped me get set up—she was incredibly caring and highly professional. I’ll continue to use this facility and highly recommend it to friends and family!
It’s always rude to me. I could say good morning it’s a lovely day and she would snap back with something smart to say I don’t know what it is, but I’ll be moving my storage unit at the end of this month which is probably good news for her as well
Nevada made my day, went to inquire of storage although she could not help me she sure lead me in the right direction to another PS location
This facility is great if use a phone app for access. If you need to ask a question or need a cart, good luck with that.
I chose the storage due to the reviews. Nevada lacked customer service and empathy. There was a mouse found in my storage and she could care less some of my things ruined. And will have to spend extra money to wash my things before bringing them home.
Nevada, the facility employee at the White settlement location is super friendly and very helpful. I really recommend this location for all your storage needs. Nevada is Very customer oriented and happy to serve others.
I've had a lot of bad storage unit experiences but the customer service and help that I've experienced here have been so wonderful and stress-free because of NEVADA!!! She takes care of the customers as well as the property and always working when I come to my storage. We need more people at establishments like her she is the only reason I haven't moved to another storage. Keep up the good work you'v really set a high bar for others.
Highly recommend this location, Nevada, the associate at the front desk was efficient, knowledgeable and answered all questions with confidence and ease. A+ service
Listen, I've had to use alot of storage facilities but when it comes to the staff here it's the most amazing experience. NEVADA at the front will guide you through any questions and help make sure you are knowledgeable of everything you need. She herself is why I have been here over a year and will continue to stay here . Thank you so much NEVADA for you kindness and hospitality.
Nevada....the managing attendant made renting at this Public Storage a pleasant and enjoyable experience. The hallways were clean and tidy... The elevators were fixed quickly when they were broken. Nevada always greeted me with a beautiful smile.
Scammy scheduled price increases for as long as you'll stay. Started at $30/mo and quickly got to $120/mo. Be prepared to switch storage companies every so often, once you sign here, your scheduled price increases will begin and they do not stop. I've been doing it for years, unfortunately.
Excellent storage rented 3310 which was for great value during holiday sale. Miss Nevada is amazing, excellent customer service . I appreciate her
When I first got my storage unit I gave a 5 star review specifically for my interaction with Nevada who was very helpful in the process of moving in. After 6 months there they’ve increased my rate 70%!!!! Of course it will be even more expensive to hire movers to move somewhere else so I’m just stuck with the increase. Be aware of their internet discounts as this is what I signed up on originally.
Great customer service from from Ms.Neveda. Help us update our until on the same floor with no problem.
Nevada made everything so easy and was very clear on how to access our storage unit whenever we need to. This facility is very clean and super secure and the monthly rates are more than reasonable. Nevada was so helpful and made this a very positive experience with her sunny disposition and professional attitude. Thank you, Nevada!
Ms Nevada was a very kind and helpful woman best customer service I ever experienced thank you mam
Nevada was extremely helpful and very professional in helping me get what we needed for our family. Would recommend this location and talk to Nevada for your storage needs!
Clean, well maintained and received the best customer service by a lovely lady named Nevada. She was very friendly, helpful and took the time to show us the different storage units. I would definitely recommend this storage facility.
Ms Nevada was so helpful and polite
Great place to rent ask for Nevada she is awesome! The place is clean and the loading and off loading is perfect, it’s in doors and it’s cool.
Nevada was extremely professional and friendly. I came in needing a unit and she helped me get the exact size unit that I would need. She has the best personality for a position in customer service. Thank you Nevada!
Nevada was one of the best customer service reps I’ve dealt with and made me excited to be doing business with this establishment!! She was efficient and kind!!
Nevada was the bright sunshine for my day that I needed. She was professional and fun I appreciated she let me know of issues that they are in the process of fixing as well! Thanks for the help Nevada
Hell on earth! Both bathrooms “out of order”
2 push carts for the whole Giant building?!
1 elevator working?? Staff was average at best. YOU HAVE BEEN WARNED
Garage door broke and no clue when it will be fixed. Shelving stolen, and they still want us to pay our monthly rent. How does this make sense?
We heard back from Public Storage and they have now worked with us to get this repaired and are giving us a credit for the month.
Nevada was very helpful.
Great customer service. Very informative. Highly recommend!
Nevada was great with service...Thank you
Great customer service from Nevada, she was very helpful and seems to always have a smile on her face and willing to help. Nobody likes to deal with storage, moving, or cleaning through stuff, but having someone like her to answer questions and make the experience better really helps.
Nevada was phenomenal!
Work so hard to help me. Appreciate all she did. Thank you again
We’ve kept our stuff at Public Storage. Nevada is extremely helpful and kind! She’s very professional and gets you in and out as quickly as she can! Thank you Nevada for all you do :)
This facility has the Rudest management ever. I hate that this is the closest storage facility to my home. With that being said, I am happy to pay more and drive even further away just to have great customer service.
Todd the district manager should really be told about this!
It was a great enter action with the wonderful staff Nevada she was super helpful and over the top friendly . Would recommend this to every one
Nevada was amazing and extremely helpful, answering all of our questions and helping us seamlessly through the process. Big thank you to her for all her help.
They have good customer service if you go there ask for Miss Nevada. She helped me so well and was patient with me. I really appreciate it.
Facilities are rather run down, no carts or dollies available to customers. Look closely and you notice the facilities have not been maintained. Poor customer service also. Asked about reducing rental rates, was denied. When I submitted a move out notice, they started to ask what they could do to keep me as a customer. Never asked or cared in the previous 10 years. Beware of poor facilities and customer service!
The worst customer service I have ever experienced from an employee. If you have the distasteful experience of working with an employee named Nevada, I urge you to find someone different to speak to and do business with. From not honoring my promotional discount I booked with online and attempting to overcharge me, to hanging up on me during several phone calls, I had to reach out to the DM to correct account charges and correct rent. If it wasn't for the several other employees that I had positive interactions with, I would never return to this location.
We have been using this Public Storage location for several months and have been happy with our decision to use this storage facility. Nevada has always been available in the office anytime I needed assistance. She is always prompt, professional, friendly and funny! I have no hesitation recommending this location to anyone.
I wasn’t aware of the broken door at the storage and how it affected the time. I got there close to
Closing and had no help.Nevada, told me to go ahead it get it done. My partner was supposed to come, but he was very late so Naveda and Trevor both stepped up and helped me unloload and they stayed there after work to get it done.I so appreciate it!
This facility is under very good care with Nevada. She is wonderful, good customer service and very knowledgeable.
Gates and elevators are almost always broken. This place is a complete waste of money. Can’t access the place despite the hours saying otherwise.
Nevada was extremely helpful and kind! She’s very professional and gets you in and out as quickly as she can! I absolutely love her and her storage! I’m a single mother of 3 and the prices are fair and overall I love my space. Any issues I’ve had were resolved quickly and very professional. Thank you Nevada for all that you do!
Nevada the manager is great. The storage unit is clean would recommend to all my family and friends.
Nevada is always kind and professional! I highly recommend this storage facility to everyone!
I've been renting at this site for over a year and needed to move from a 2nd floor unit to a smaller one on the 1st.
I really appreciated how efficiently Nevada made the transition in their system and I was on my way in less than 15 minutes. I highly recommend this location in White Settlement.
Nevada and Trevor are the best!!! They made it so easy for me and so personable. Love their cheerfulness and customer service!! I highly recommend using this place. If I could give 10 or more 🌟 🌟 🌟 🌟 🌟 I would. Thank you again so much Nevada and Trevor. Great job
Can't stand this place. Been using this storage facility as a warehouse for my business.
Positives: it's nearby.
Negatives: it's dirty. You can only control people's behavior so much, but it often looks like the images attached.
People smoke in the building. Multiple times I've been in there while people are smoking. Saw (who seems to be) the manager or grounds keeper smoking inside the bay doors.
The climate control isn't good. When I'm doing inventory during the warmer months I am SWEATING. I literally load the inventory into my truck and bring it to my store then bring it back.
The bathrooms have been out of order for weeks, both of them (images attached). Sometimes I'm there for a while and need to use the restroom, but can't.
I've been approached by an employee and accused of dumping trash. Very brash. Makes me wonder if their camera systems work because why wouldn't you verify who dumped trash before approaching a random patron and press them for dumping trash. I don't have trash to dump. Ever. It's all brand new products.
It gets swamped. Not much you can do about that, but it makes it difficult to navigate sometimes.
NO CARTS! Can't ever find carts to move my product from truck to unit. When we started using this facility they existed, now its a rarity to find even 1.
Nevada and Lisa are great to work with.
Nevada has been awesome !! Great costumer service and helped me as much as possible really appreciate her! That women deserves a raise!!
Nevada was who helped us today! She was extremely helpful, friendly, and very informative. She made everything super easy for us and couldn’t be happier with how smooth everything went. Big thank you! 🙏🏼
I was able to get an appointment and a storage shed on the same day, had great customer service from Nevada, she walked me through the whole process and explained everything before I confirmed my information and throughout the policies parts.
Wasn't open even tho it says access is until 9 used to be professional with the previous female employee
I would post 0 stars if I could. This used to be a great place when it was ALL STORAGE. I have been here for years and I originally came when All Storage was the owner . Ever since Public Storage took over, it has been TERRIBLE. No communication, no accountability. First, they raised the price on my unit. Then I went to come get things out of my storage, and the main gate to the building is broken. We used the back. Whatever. But then!!!! We try to use the elevator and they have installed some keypad on the elevator so it would not work for us. THERE WAS NO COMMUNICATION THESE HAVE BEEN ADDED. I had no idea what my code was. As a paying customer that would be nice to know.
But then!!! On 1/20/24, I scheduled an appointment with Nevada because what do you know! They are “renovating” and I have 1 month to get all my stuff out of storage because my “unit is effected”. So I CALL and she is super rude to me on the phone. The customer service is disgusting. I ask if they have any other units and the prices, etc ( BASIC QUESTIONS!!!!) and she said I have to come in for an appointment and she can’t talk with me over the phone.
So on 1/20 I haul my two kids over to the storage and there is NO ONE. I walk up to the door and another customer says “ I’ve been waiting for 30 mins no one is there” and im like what? And at this point it’s 3:15. I gave them 30 more mins to wait, and by 3:45 I left. I get it if you have lunch or have to walk the property BUT PUT A SIGN ON THE DOOR WITH AN ETA OF WHEN YOU WILL BE BACK. I had a SCHEDULED appointment!!!
DONT SCHEDULE AN APPOINTMENT AND NOT SHOW UP!!!! DONT TELL ME I MUST COME IN FOR AN APPOINTMENT AND THEN MAKE ME HAUL MY KIDS THERE AND NOT BE THERE!! like what? Im a paying customer!!!
I will be leaving this place, as I already have found another storage for half the price for a BIGGER unit. Public storage is terrible, but the people who run this location have zero customer service skills. Ugh.
I had a scheduled appointment with Public Storage, and unfortunately, it was a highly unprofessional and frustrating encounter. Despite arriving on time, I waited for 30 minutes past my scheduled appointment, and no one showed up at the office. This lack of professionalism and disregard for customers' time is disheartening. Additionally, the pricing at Public Storage seems to be disproportionately high for the level of service provided. Overall, my experience left me with a negative impression, and I would caution others considering their services.
Doors and elevators are always broken. Rates keep going up, up, UP.
Nevada & Trevor are some of the best receptionist I’ve ever come acrossed. I believe they should be offered more money and paid vacation. 2 polite people and I wouldn’t take my business any where else. You know have a lifetime public storage membership with me. Loyalty is where it’s at. Thank you Public Storage for the politeness and courtesy that you have in your employees.
Nevada was so amazing with her customer service took time out to fully explain the code and show me the maps on how to get to my unit, very pleasant woman to be greeted from
I received great customer service from Nevada. She was helpful and kind. Highly recommend
Nevada is the best!!! She is really friendly and knows how to make her customers feel welcomed!
Nevada was perfect and super friendly!! She gives the best service and deserves a raise!
Original rental process was simple, and it was fine. However, getting the actual unit and being able to access the unit were both a nightmare. I had an appointment that I not only booked online, but I spoke with the person and confirmed my appointment on the phone, as well as confirmed via text. I show up, I waited in my car for close to thirty minutes for someone to be there. Never happened. I went home, I called about an hour later and she answered the phone. I said I showed up for my appointment and no one was there. "I was on the property." No apology, no accountability for ignoring the appointment. Whatever, I now have no time to deal with this. I go up and rent the unit, which is a 10x5. It is a corner unit which I measured with a tape measurer, 10x3. Ok, I need it in a hurry, I move things in. Everything is fine the first month. I go after hours on November 28th, enter my code. The door won't open. There are a line of cars trying to get in also. Nothing is working. I try the bluetooth entry. Nope. I call the next day. She says the door is broken and I can go in through the back bay door. I go in and its fine. That following Friday, December 1st, the elevator is broken with no access to the upper levels. I can't get in again. I call, no answer for days. Finally I call corporate, where they are less helpful and super rude. Corporate claims they spoke with her while I was on hold, and she said that everything has been working properly. So basically I am a liar? I moved, I am done with this place. I cleared my stuff out, and now I am getting calls from the property about my account. I scheduled a move date for December 6, but I already got my belongings out. Also, I am now renting a 15x10 at another company and it is the same price I paid for a tiny little closet space I had there.
I went by there to get my important paperwork from my unit around 6:30pm as we have access until 9pm as I've done many times. My code would not work and when I tried to knock on the door or call to find out the lady ignored me so I knocked again and tried to explain it to her through the door and she opened the door and screamed in my face about it being broken and how she shouldn't have to tell me anything. Altogether a really rude and trashy experience that could have been avoided with kinder staff and better communication. Instead I wasted my gas and time to not be able to even get my documents and gets screamed at for no reason.
I am going through a rough time right now and I’m trying to get my storage units Consolidated and Nevada has been fantastic to keep in touch with me to make sure I knew what I needed to get done and she’s just been fantastic. Thanks for all your help Nevada. I really appreciate it.!!
If I could give more stars I would. I had some problems on my end, and Nevada bent over backwards for hours trying to help me work them out. In the end she did. Anyone else would have given up. Not Nevada. She said I'll help you to the best of my abilities. If your looking for the best customer service you can't go wrong here. Thank you Nevada!!!
Nevada was very patient and helpful, especially given it being a holiday week. :) I was appreciative of her assistance.
Nevada and Trevor were very friendly and helpful at Public Storage. Once I made my reservation online, Nevada called me immediately to set up an appointment. The facility seems very secure and clean. I am looking forward to storing my belongings at this storage unit.
Nevada and her team are amazing!!!! Nevada bent over backwards to help me get all situated. Best moving experience by far.
Nevada was very friendly and made the process go by smoothly
Nevada very professional
So dumb the new security system, and the gate to short for box trucks to go through, instead of making it easier to move, they did the opposite, good job public storage, TRASHHH
Staff is never friendly, and the price of storage units is always rising. I can't say that out of the 3.5 years I utilized this facility, not once was I treated kindly. Staff never seem like they want to be there and rarely seem to want to help you. Past facilty was clean and kept up, but prices become ridiculous quickly.
I 100% recommend this location. The building is very secure and clean. The rental process was easy and Nevada made the experience great and even fun! She was so friendly, informative and detailed. You can tell she is a natural with people. Her customer service was top notch.
Customer service rep MS NEVADA at 201 s Jim wright public storage was EXCEPTIONAL! Outstanding service! VERY Knowledgeable, kind, helpful, just down right FABULOUS! THANK YOU!
I am not happy with there service anymore. There carts are never around and the door is always broken. Their prices went up in storage. I’m trying to find another store so I can get my stuff out of there as soon as possible. I’m not really happy with them anymore really disappointed because they really did up my rent on my storage a lot and I’m not happy with it I’m just happy I can afford to keep it but I’m still not happy with the situation at all.
They finally fixed the doors or else it would be one star. The doors are constantly broken, which makes the hours almost unaccessible if you have a 9 to 5 job. This is out of their control if some idiot crashes into the door with their truck. However; slightly extended hours, and potential discount/credit would be nice.
Nevada was awesome. Very informative and helpful. Best customer service! Highly recommended!!
They have banking hours so it wasn't really convenient for me being a night owl. The lady was friendly inside, informative and to the point. It's clean, new and nice... however, one way in which if it's busy, you're going to be crowded inside. The elevators are a headache having to enter a code every single time you go up to your locker. The elevators have 2 parking spots, maybe 3 in front of them which Is also in front of the doors going inside into the stairwell . This makes it difficult to bring down furniture on top of the elevator. They have a dolly you can use to buy only 1 by the elevator so if you want to use it, you may be waiting awhile if someone else is there. I only stored a few items and it was such a headache just getting the 1 load up, I cleaned it out a couple weeks later and that was it. I'll look for something with easier access next time.
I buy storage units at auctions one I purchased other it was free. It went good went to pick it up. Next day I went but the elevator code wouldn’t work and I went to ask and Nevada said I need to clear one out first in order for her to open it which was dumb I purchased one and the other one was free. I went again and told her I need it to go up there since am trying to clear it out after the hours. She then decided to give me a code I did a trip on the 4 floor but after it was 6 the code wouldn’t work it just said please see your manager when obviously it was after hours when it was closed my mom stay up in the 4 floor waiting, my bf and I in the first floor . I told her it wouldn’t let me go up there so she decided to bring everything on the elevator by herself which was stupid if NEVADA did her job correctly this wouldn’t happen. Plus she said the code she first said it would expire on that day at 9 and I told
her I had the storage for 48 hrs which was barely the first day. It happen on august 25 around 6 pm y’all can see the cameras. It was so dumb everything how she wouldn’t let me go to the unit cause I needed to clear one out if I had still one day left. YALL NEED NEW PEOPLE WHO ACTUALLY DO THEIR JOB CORRECTLY. my mom really had to do all that, just cause she said it would expire on the 25 the code at 9. All she said sorry what that going to do after all my mom had to go thru.
This place has gone to hell since Public Storage took over. The staff is rude and either an elevator or gate is broken constantly. On top of that they have raised my rent over a $100 in less than a year since they purchased it from All Storage. Not to mention my neighbor has been robbed not once but twice. I'm not even sure how that happens. I urge you to look elsewhere for a storage unit there are plenty of other options.
Started out great but upon moving in the enter gate does not work, the back gate is the only one with access to the units so when the office staff closes so does the gate at 5:45. Mind you I don't get of til 5:30,now I'm speeding trying to make it before the garage door is closed and locked. I've been stuck out for days when I rented I was under the impression I'd be able to enter after hours.... NOT‼️ THERE NEEDS TO BE SOME TYPE OF COMPENSATION
Horrible run place doors never workights out my TV got broke because of this and nothing was done
The facility is excellent and the staff has given professional service but they continue raising my monthly rate doubling my original monthly rate! That's approximately 20 times higher than the rate of inflation over the same period of time!
Nevada is wonderful! So very helpful.
The monthly rental cost just goes up and Up. In a year it almost doubled. Constant issues with the access doors, they are broken more than they work.
The manager at this facility is very rude and has the nerve to rush you out of the storage before closing hours. I was at my storage waiting for my son to come help, it was not quite closing time and she was refusing to let him up at approxiamately 4:45pm. The sign states 5pm not a 4:45pm. Not only did he have to explain to her why I needed his help on our way down the in the elevator she made a smart comment, sayint you needed him to carry that. First of all this is not her place to say anything of that nature and second I or no one else for the matter should have to explain to her what and why we needed to do anything. I explained to her I had major back surgery in 2020 and have many restrictions. Public Storage please train all employee's that it is not polite nor is it any of their business why and let them know not all days will you get off on time.
Signed,
Angry Teenant
Nevada was so helpful with helping us select a unit, helped us change the move in date, and was just overall very helpful and friendly.
Nevada at public storage really saved the day for us with her extra effort. SERIOUSLY! I would give way more than 5 stars if I could. THANK YOU SO MUCH MAAM.
Raylene was very helpful and professional. Good sense of humor.
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I wrote the above post 4 yrs ago. A lot has changed since then. All Storage was bought by Public Storage. Rayleen who had been very helpful is no longer there. Everything is broken. The entrance door is broken so you have to enter through the exit door. The floors are nasty. Usually only one person in the office at a time. That's a problem. Today I gave my DL so that I could get a cart to unload stuff. When I returned to drop off the carry and get my DL back, the door was locked and no one was in the office. This is not the first time this has happened. No sign saying when they would return. I called the number on the door, and the number in PS emails. I really needed my DL back. I didn't want to drive off without my license. I felt like I was being held hostage. When the woman finally returned 30 min later she told me I "shouldn't have taken a cart if it was so urgent". Very nasty. Why would I not take a cart when I'm unloading stuff. How stupid can you be! Horrible customer service. Not worth it with major price increases recently. Services have gone down while prices increase.
Nevada was wonderful! She went above and beyond for my mom and myself. This is what the 5 star is for on the other post under my name. Now as far as the facility I have a few complaints. 1) they don’t tell you you have to get the $15 insurance until your checking out. The girl on the phone didn’t tell me that. She should have before I agreed to hold the unit. 2) you have to get their $25 lock. That wasn’t mentioned to me either it’s a great idea but $25 for a lock! That’s too steep. 3) I wasn’t able to use my own code I had to use their generated code. I ended up spending more than I wanted to due to all these unmentioned extras. 4) they don’t have a security system and the gate was broken so we have to come in during the hours Nevada works. I reposted this review with the appropriate review for public storage.
Nevada was wonderful! She went above and beyond for my mom and myself. This is what the 5 star is for. Now as far as the facility I have a few complaints. 1) they don’t tell you you have to get the $15 insurance until your checking out. The girl on the phone didn’t tell me that. She should have before I agreed to hold the unit. 2) you have to get their $25 lock. That wasn’t mentioned to me either it’s a great idea but $25 for a lock! That’s too steep. 3) I wasn’t able to use my own code I had to use their generated code. I ended up spending more than I wanted to due to all these unmentioned extras. 4) they don’t have a security system and the gate was broken so we have to come in during the hours Nevada works. I am going to repost this review with the appropriate review for public storage.
Kailey was very helpful & knowledgeable with the whole process.
Amazing experience with Nevada. She did a great job helping me resolve some issues and get our storage space in order.
Nevada was extremely kind and helpful
Kaily was such a helpful and friendly staff. We are very satisfied with her service
Do not waste your money on this place . Good luck getting a hold of anyone to help you with anything. Doors stay broken so it causes congestion trying to get out. Also major price increases. Would never recommend .
She was so helpful with what we needed for storage. Great customer service!
Visited today to help a friend look at her new space and see if she could fit everything in there. Nevada was so helpful and delightful. She knew all of her info, took her time to show us the space even though it was so busy and she was the only one there. We agreed if you know how to play Tetris, the spot would work for my friend. So glad Nevada was there to assist us with all of our questions.
We all know moving can be very stressful. I came in to change my unit, I didn't know if I had the right size. The customer service from Nevada was phenomenal. She was polite and caring, she made sure I was comfortable with my choice. Showed me my unit and explained to me how everything works. I am very satisfied with my choice. She was amazing. We need more customer service like her.
Today was Ms. Nevada’s first day at Public Storage. I first met her on the 4th floor when she kindly came to pick up a bucket that had fallen from my cart. When I arrived at my unit it was locked and apparently was occupied. Ms. Nevada quickly went to the office and reassigned me to a new unit. I’m very grateful for not only her great customer service, but also her kindness and the fact that she sings while working.
Extremely professional customer service was received from Nevada if she couldn’t she provided a solution im glad she is there
We purchased this unit so we could move items over the month and not be completely rushed! It has been a COMPLETE chaotic mess EVERY trip! The exit gate has been broken every time. Having to back out of the unit with a trailer plus everyone else trying to unload is definitely not ideal. Also don’t go off their access hours listed they close at 5:45pm vs 9pm due to the gate not working.
All together this location is VERY unorganized and definitely an inconvenience!
Visited this place with my daughter and I felt safe walking through the place and I like the fact that there are elevators.
No one on site while open, back door hasn't worked since February. Too bad because I've used the one off Camp Bowie was great.
They were kind and helpful. They were very knowledgeable and just plain nice to be around
Greats customer service. Fast and easy to rent a unit. Ask for Patricia and she will help you setup the app login and even show you your units location. Absolutely great customer service all around.
Patricia was pleasant and helpful!
Great experience
Clean place
Excellent service, location, and employees
The person who should be available is not available. I have been at Public Storage since 5:30 pm 05-04-23.
Christian was excellent , he showed me the unit before I made my decision to get right size and made everything quick and easy . Was in and out , nice and clean location.
Patricia was a lot of help Ty for all kindeness
The staff at this location is great. Patricia was very helpful and made a stressful moving day much easier. Glad we chose to rent here.
Patricia, the manager, was extremely helpful and patient, making for a great start to using this facility, Public Storage, 201 Jim Wright Frwy. I appreciate how friendly and informative she is.
Patricia went out of her way to help me today and I really appreciate it thank you very much
Fantastic experience with the rental of our storage space. Patti was the best. Wish the elevator door stayed open longer than 10 seconds though!
The mgr here was so pleasant and helpful. She's very friendly. The location is very well kept and clean. It was a very enjoyable experience. Thanks Patricia!
Very clean, I was surprised since other storage I have used didn't seem to care. The office was nice and friendly when I rented my space. I'm giving this place a five star because they seem to have the attitude that they actually care instead of just wanting money.
Vickie was such great help and really professional. Explained everything to me, very great customer service! I would definitely recommend to all my friends and family.
The access hours on the website says until 9 p.m. that is false. It's 6 p.m.I needed the late hour. The facility is nice and very well maintained. The office staff are great and super nice.
Vickie was the rep that helped me and she was fantastic! She even had a hurt ankle and went above and beyond to help! I highly recommend!!!
Excellent customer service, very clean and easy to load and unload
Do not whatever you do use this location to store your stuff. They change codes to get in and out like they change underwear. The elevators are broken you try to use a cart and they’re gone or they’re stolen. This place is a joke and then they wanna raise the rent every month…..get out and don’t ever come here if you want good quality service..
Clean with plenty of room for all your stuff
Love seeing Raylene . She’s our favorite
I just rented a space online. Checked it out today and put my lock on. So far so good. The attendant that was on staff was really helpful and very pleasant to deal with.
Raylene is amazing helped me get everything set up for renting a storage. Checked on me to make sure everything is going good. She has awesome customer service !
Raylene has been so nice and helpful and the best customer service I would recommend this storage facility to anyone not to mention it’s always clean! Great job Raylene!!!
Thank you Raylene for the great service.
Raylene was extremely polite, patient and helpful! I feel very comfortable and confident storing my belongings knowing she is at the location.
Thank you!
Relene is amazing!
This is great place is access to get in raylene is always willing to help at all times I love her service
Our family has several units in the building Raylene has been kind, courteous and helpful. I've referred people there because of her. Now, if Public would only add more carts. There's only 2 left in a full facility.
Great place to store . Thanks Ralene !
Savannah was very nice and helpful.
Raylene at Public Storage Whitesettlement was the Ultimate salesperson, mighty fine job She is highly recommended.
The people that work here were great when I moved from out of state and when I moved out of the facility. Raylene went above and beyond to make life easy. When I need storage again, I’m calling Raylene!!
Great service, Savanah was very helpful, I am very grateful!
It's good but no one was there so I paid on phone thanks i been there a year and I have no problems
Tricia and Raylene are the best!
I recommend renting from this Public Storage.
Raylene was absolutely wonderful! Great customer service!
Recently just purchased a storage unit here. The site manager made sure to keep me well updated on all required tasks before move in. Also special shout out to the district manager Ryan for going above and beyond his customers! If you have any questions or concerns, there’s nothing he can’t answer or fix.
Increased rent not by any small increments, but by $50 an month, and changed hours so that you can’t access your unit unless you take time away from work, or go early on a weekend. You have to get out to enter gate code. The pad is on the gate itself. You can’t leave without getting out of your car, and putting a code in the gate. It doesn’t automatically let people out like everywhere else does. I’m pretty fed up at this point.
Easy to get a storage and the best customer service ever. Raylene was amazing.
Extraordinary customer service, Raylene goes above and beyond to make sure the rental process goes smoothly and is completed. Very clean facility. Thanks for everything.
I had a wonderful experience here. Natalie was so informative and nice. The customer service is great!
Update: this was for the previous company that owned the building, ALL STORAGE, not public storage.
This place is awesome
Raylene is the most charming wonderful and sweet woman that I’ve ever met in my life, every time I see her she’s always got a smile on her face. I only rent there because of how great her customer service is. I will highly recommend her to all my friends and family!
Only good thing i can say about this place after 2 months is , its clean. Everything else is terrible. Gate codes dont work. Feels like it opens whenever it wants. Elevators go down every other week and theirs no way to go up or down without em. Office is unreliable as it also has its hours whenever it feels like it. First ever storage unit I've had and cant wait to already cancel with them.