Public Storage Self-Storage Units at 12806 Vista del Norte, San Antonio, TX

Very good customer service and very helpful

The guys at this office are excellent example of true customer service. Answered all my questions and assisted me with online portal. Even gave me the preferred method to obtain a unit fast and efficiently. Great jobs guys because I do appreciate it all your help. Keep up the good work!!

Melissa was so amazing and informative! She helped us out any way she could and really knew her stuff Thank you melissa! I look forward to continuing our business with you!

Holly was amazing on Sunday getting us setup with a unit. We appreciate the professionalism she provided, will be long time customers

Monique is stellar , great personality and fabulous she was here to help up with any issues and questions we had. Thank you so much!!!!

Just rented a unit and had a great experience so far! Melissa helped transfer us to a bigger unit with ease and went above and beyond to help!!

great service super recommended Ask for Melissa

Super easy to reserve a space online or in person. Everyone I talked to in the office was very knowledgeable and helpful with all my questions. Melissa walked me through all the procedures and paperwork. Great spaces to rent and even better customer service. Well done!

Melissa was so informative and helpful when it came to me transfering units today. The process was fast and easy. I'm very happy with the assistance I received from her today. Looking forward to using Public Storage for as long as I need.

💯% recommended

Mellissa took care of me today and was able to get my issue resolved fast and easy! Thank you and have a great day!

Melissa is the best!! Always professional, polite and thorough! She goes above and beyond the call of duty!! Thank you, Melissa! You rock!!

Melissa helped us a lot. She is very kind and helpful she even came to work on her day off. We are very thankful. God bless you and we recommend this awesome place. We feel like our belongings are very safe here too. 5 starts plus.

I've been very impressed with this place! It's nice, super convenient, and they keep it up well. I've only encountered Melissa, so far, but she's always wonderful and on top of things :) Thanks for a great experience!

Hello! Just wanted to thank you ! For being so close , to home and having great staff! Specifically Melissa she’s always so kind and helpful! Really appreciate that thanks again👍🏽

This location is amazing! They do care about their customers and help in any way that they can.

February 2023. Melissa was great, and the process was smooooth...

A great location and great staff! They've been extremely helpful and they're very kind and helpful. Melissa was a great help!

Best storage facility I’ve encountered. The difference maker has been Melissa, the property manager. She’s kind and helpful. The best!

Melissa was great! She made the process easy, explained all the details well and was very kind.

Best storage place we have ever used! I highly recommend this place. The management is awesome.

This location is the best! The two ladies that work the property solo are amazing and super helpful. Melissa was great to work with over these last two months, very accommodating and sweet! I will not miss having storage but I will miss the customer service!

I was in need of immediate storage and she was able to get us storage today. Her customer service was exceptional. After dealing with so many locations and being new to the area, Melissa was awesome!

Melissa is awesome! Always goes above & beyond to help

Liz was awesome! Thanks for putting up with me being complicated

My mom is moving in with me and we can't fit all of her medical supplies in our home, so I needed a storage unit nearby. I came upon Extra Space Storage since its abt 5 min from our home. Naimir was a great help, getting me a wonderful deal on a small unit. Plus, she made it quick and simple. And her hair is soo cute too! Thank you Naimir!

Melissa was so helpful in showing us around and providing us with the needed info. Also this is the cleanest storage unit I've ever visited. 🙂

After looking at several places my wife and I found this gem close to our house.The minute we arrived we were met by Melissa the property manager. She made everything so simple and explained everything well. We were amazed at the level of security the facility offers. Thanks Melissa. We are very happy with the unit we got and plan a long stay.

Love the manager she was great

So far my experience has been fantastic! This is my first Storage and Melissa was kind and patient enough to explain to me the terms and conditions of renting a storage space. I’m so thankful you have a wonderful employee working there. The storage facility is well keep, secure and clean. I moved from a 10x15 unit into a larger 10x20 unit the next day because I needed more space. I would say the only negative to renting a storage with multiple levels is you have to punch in your code to enter the building and punch in the code again to enter the elevator. Doesn’t seem like a difficult task but when you have to do it dozens of times as you offload your truck you’ll realize how arduous it is lol

Melissa was very helpful and quick to help me. Really appreciate great customer service and kindness!

Melissa did a great job in explaining everything.

Let me first start off by saying that I’ve been having the most terrible year - like a lot of us are- believe it or not some of us are seeing some good out of it. Unfortunately I’m one of the ones that have been the complete opposite. Having to move all your belongings into a place you know nothing about and worried about scams and contracts that try to trap you amongst just trying to figure this all out within just a couple of days is beyond stressful. From talking to Normani over the phone briefly and to stumbling in miserably to Jeannette meet me at the front door with a smile on her face was all I needed to feel safe and at ease about this place ! Jeanette went UP AND BEYOND from greeting me- accommodating me- showing me units & just being herself which is amazing down to really knowing how to communicate. She’s wise and understanding and she made me laugh even though laughing was probably the last thing on my mind. She went slowly over the each page of the contract - repeated herself multiple times so that I felt comfortable about the lease and made me copies of everything. Seriously ? You really don’t find customer service like that just anywhere-which sounds bad but it’s sadly the truth ! Anyways I’m excited to move my things in and am confident that this is a safe spot and storage company ! Oh also - month to month and no penalty to leave whenever you’re ready with some weeks notice of course- but TAHH how simple and easy?! So google wont let me post another review since I've already posted one??? BUT I want to add in that MELISSA the property manager has went up and beyond for me when the transition happened and until this day. She just always is calm and willing to explain or help where she can. Me being out of state it can be difficult handling things with my storage but she always understands and helps where she can. THANK YOY MELISSA!! :)

Excellent service Melissa made everything so easy and smooth thank you

Best location to come to! Melissa is awesome!!!

Adriana was an outstanding helping me out. She help me out to get another unit

Love this place 1st time here and Adriana was so helpful

Awesome facility, stayed there for a month, and property manager Adriana was super kind, helpful, and down to earth. Would definitely recommend this facility to anyone!

Ms Adriana was very helpful n assisting me on downloading app to my phone

Never called me back after their elevators broke

Great location and everything was pretty clean! Melissa took the time to show me the unit sizes we were considering and answered all my questions. Didn’t feel rushed and was very helpful. Thanks, Melissa!

What an amazing service, Melissa was awesome! Very informative about all the promotions and specific details about the rental! Thank you Melissa

Don't know why PUBLIC storage is leaving the grewt reviews for EXTRA SPACE STORAGE on their web page. As if taking credit for what extra space employees have achieved. Because I WILL CLEARLY STATE THAT WHEN PINLIC STORAGE TOOK OVER THIS LOCATION ON VISTA DEL NORTE THEIR OFFICE MGMT AS WELL AS CORPORATE COMPLETELY FAILED EVERY PART OF WHAT CUSTONER SERVICE STANDS FOR!!! THEY AUCTIONED 2 OF MY UNITS WITHOUT PROPER NOTIFICATION. RAISED MY RENT OVER $100 AND TOOK AWAY MY RIGHT AS A TENANT TO HAVE 24HR ACCESS WHICH WAS MY agreement with extra space. I WILL NEVER TRUST PUBLIC STORAGE WITH ANY OF MY VALUABLES NOT EVEN THE WASTE THAT COMES OUT OF MY BEHIND.

Hello thanks Melissa was great all the staff at this location are great. Very informative patient and willing to help do you can understand how to maximize usage of your storage even had examples how to store your items thanks a lot.

Melissa was very helpful and provided great customer service thanks again Melissa 😎 - Richard

Elevators are in poor working condition. There were cockroaches in some units. The temperature controlled environment is not very well controlled, and the staff touched my daughters hair after picking up a dead cockroach. Not a good experience at all. I won't be using this facility again.

had the worst morning so far and already tried two storage units that were CRAZY expensive, was driving by public storage going onto wurzbach parkway and Melissa helped and made my day slot better for the time being. She not only explained everything perfectly so i could understand she also helped us chose our unit and even took the time to show us a few units till we found the right size. After we chose a unit she helped get us a great deal and even told us of a promotion going on that qualifies us. Thanks Melissa not only did u save my day you really helped us out greatly thank you for taking your time and helping us get the best deal. COME HERE GUYS I WONT REGRET IT 🤓😛💥🥰

It has been a amazing place. Have had no issues here. Melissa is great at helping us.

Nobody never be in the office when u need them.

Great storage auction experience, Melissa was fantastic, professional and friendly! This facility is also super clean and has carts available for use. Thank you for an awesome experience

I'm moving I rented a storeroom facility here it was new nice clean very helpful staff and a great special to

Melissa was a great help in setting up my rental. She explained the terms of the agreement and showed me landmarks in the facility to help me find my storage room. She also helped a different person on a transfer and was considerate in getting their rooms close together without having the customer to ask.

Melissa was very helpful, polite, and knowledgeable. Very happy that I chose public storage!

There was an incident at this location and Melissa was quick to let me know so I could make sure all of my things were ok. She went above and beyond providing great customer service. Thanks Melissa!

Extremely convenient and clean the one click access is pretty dope

Since the new owners our monthy payment hasn't been corrected. Bad customer service, no updates on there part. I'm having to call every week since Nov 2021

I had to go into the office at the new public storage. Melissa was a great help and took care of all my issues. It was a hassle free experience, and she showed me that they truly do value me as a customer. A lot times when a new company takes ownership of a business it can be a hassle getting everything switched over. Thanks to Melissa that did not happen, and I am glad I chose to stay with the new company.

Melissa was great,she was super helpful,she was kind 10/10 recommend ,she was great,considering we just moved from nebraska

Great place to storage alot of room to storage your belongings while moving out very clean facilities

The manager Melissa has been so helpful and reliable I dont know where I would be without. Thank you Melissa I don't know where I would be without you

Not satisfied at all! No one has called me back they switched over storages companies. Customer service is not like it was before left 3 messages not anyone called me back. They also tried to up my price without my knowledge. Very disappointed how iam being treated hopefully I get a call or explanation with what is going on with my unit. thank you

I had a great experience with Jennifer, she was very helpful!

Melissa has been the best at helping us move in and get us situated with everthing!!!!

Very happy with the service that we received from this location.

This facility earned its 5-star rating when it was owned by Extra Space Storage. It came under new ownership at the beginning of this month, and my monthly rent abruptly increased from $60 to $72 with no justification. I have contacted Public Storage twice via the company’s website and left two voicemails with the facility, but all of my communications have been ignored. The unfamiliar voice on the answering machine and the complete absence of customer service lead me to believe that the employee who was the sole reason for many of the previous positive reviews no longer works there. If fair pricing and responsiveness are important to you, I advise you to look elsewhere.

My $46 small 5x5 went to $68 when they sold to Public storage. A bit ridiculous for a small storage unit to be almost $70. Would not recommend this place you can find cheaper elsewhere. Your contract went out the door with the previous company. Our recurring payments stopped when the building was bought by public storage so if you have a recurring payment you might want to make sure to RESET one up since it is no longer valid. That literally defeats the purpose of a recurring payment to keep having to set one up.

Great service when you call. Very clean facility. Will definitely use again when I need a storage unit!

Love the customer service here, Jeanntte was AWESOME! She was so helpful and nice showing us everything and how it works. She was so pleasant and happy and such a good vibe! I will definitely recommend this place just because of her!

Jeannette was amazing! She was very friendly and informative! I love her personality!

Was able to do the entire process for renting the storage and payment online. A representative from the office called me to make sure everything was good and that I had the directions and instructions that I needed to access my storage. Very helpful and friendly.

Excellent service from the kind staff. And it's always so clean. I feel safe going no matter the time to get to my storage unit. I even forgot one of my items outside my unit and they kept it and had it waiting in the office when I asked for it. 5 stars indeed!

Good quality storage space and very good service from Jeannette

Very nice/helpful employees. Facilities are clean and well maintained.

jeannette was very helpful thank you

Jeannette treated my friends and I very nicely! we loved her

Jeannette excelente servivio

Excellent costumer service. Very affordable and reliable.

OMG the ladies here (Sammii & Jeannette) are awesome!!! This place is super clean and they are extremely attentive!!! Thank you ladies. I will definitely be recommending this location to all my friends and family

Mucha paciencia gracias jeannette

Jeannette and Sammii were informative and super sweet. They answered all my questions and the facility was extremely clean.

Excellent attention Miss Jinnette🤗🤗❤

I'm a customer at extra space storage and I was just letting everybody know that the storage unit is very nice clean and efficient I had a problem that needed to be addressed they took care of it very expediently it was a time-sensitive issue that was taken care of the same day the two ladies in the front were very courteous understanding and professional the price for rent is very reasonable considering other storage units in the area of San Antonio if anybody wants to rent a storage unit this is the one for you I would like to thank the two ladies in the front office once again for your time expertise and courteous customer service thank you

Jeanette was very kind and showed me around the building, storage space was perfect for me everything was nice and clean!

Jeannett excelente servicio Y en español muchas gracias

Jeanne tte was extremely helpful thanks

Really appreciated jennette great service thank you

The best storage company in San Antonio, 100 % the best.

I need a storage unit and Mrs. Trevino was awesome in helping out. Showed all the units available, offered water and let you know everything that you needed to and they also do military discounts.

Jeannette was extremely helpful and answered all my questions.

I just signed up with this place and so far everything seems great. The place is VERY clean and organized, the storage space variety is good and I found one that'll suit my needs very well. Furthermore, Jeanette was super helpful. She walked me through 4-5 different storage spaces so I could get a better idea of how the space worked in relation to what I was storing and she was really nice and friendly too. Signing up was super fast; between the walking around looking at space and signing up for a space I was there for less than 20 minutes which was really nice too. So far, very happy with the experience here.

Easily the best storage unit you're going to find anywhere. Jeanette is simply amazing. Helpful, sweet, and very professional. The units are 10/10 clean and for great prices. Highly recommended for anyone needed some storage space.

Great service. Jeannette was really great and too really good care of us.

Jeannette was awesome during the entire process. She was professional , courteous and understanding. I highly recommend Extra Space Storage, the facility is well-kept and extremely clean.

Jeannette and her partner at extra space storage at vista del Norte went above and beyond with their great customer service. Both of them were so welcoming. It was my first time getting a storage and Jeannette helped me so much and answered all my questions. Will definitely recommend this place if you’re looking for a storage

The manager, Jeanette, was simply amazing to work with. One thing I usually dislike about storage units is how they try to upsell but Jeanette just listens to your needs and finds the best solution. Always walking around making sure the clients are being taken care of. Units are clean and pretty secured.

Miss J is amazing! Facility is always spotless. Quiet and well worth the money! Highly recommend!

Jeanette is excellent! She is the reason we rent here. She goes above and beyond to ALWAYS help us. She is kind, outgoing, and works hard all the time. I see her working hard and she stays late just to help customers and make sure everything is clean and in perfect order. She is extremely professional and we think the world of her. I would give her 10 stars because she goes above and beyond always. We highly recommend this location because of her.

An amazing place! The manager is so helpful and friendly! Super clean and secure for your storage needs

Excelente atención de jinet y muy buen servicio

Thank you Jeannette for helping me you are a very nice helpful lady

Excelente servicio magnífica atencion Super recomendado Gracias Jeannette

Jeannette is this best

Muy atentos precio razonables gracias Jeannette

Amazing

This place is outstanding, both in terms of the physical facility and the people who work here. We had to move my nephew’s goods into storage quickly when he passed away from Covid. This facility is across the road from his apartment complex. The online reservation and payment system was a breeze. The access controls are first rate and the storage unit was spotless. The staff offered me water bottles while working in the Texas heat to move stuff on my own. In the midst of a tragic family event it is delightful to find a business with such high quality and care for its customers.

I had moved from dfw and arrived after hours. Jeanette was so helpful and considerate. She walked me through the process and got me in and unloaded remotely. I was so grateful for the great level of service.

Friendly, knowledgeable office worker signed me up . Storage facility was very clean as was the storage space I rented.

Janette is so sweet yall! She helped me and my husband when my dad passed and really made sure to take care off us we thank you !

Jeannette offered outstanding service. She was great and really nice!

Excelente servicio siempre pendiente a qué los clientes se encuentren a gusto . Limpio y muy seguro. Excellent Service always paying attencion to the clients feel safe and is always clean and you feel safe in this location

JEANNTTE ES UNA GERENTE EXCELENTE Y EL TRATO AL USUARIO ES MUY BUENO

Management goes over and above customer service .very polite ,very courteous ,very clean facility .I really appreciate the staff and the extra large very clean Units.I have only one request never get rid of management and staff and Request that AC unit is turn down for a more reasonable climate control. My favorite place to store my personal belongings.

Very clean and we’ll managed . The manager is very helpful and nice . Would definitely recommend this place

Excelente servicio y profesionalidad buen atendido gracias 🙂

Go see Jeanette!!! Not only is Extra Space the best storage option, but this location is a full 5 star experience. Friendly, very clean, the best!!!

Jeannette Is super friendly and easy to work with. She helped me pick a storage space that fit my needs on my budget. Moving in was very easy and the place is very clean. I recommended this storage facility to friends and family and now they are using it as well.

Great service! Helped us get the best size and rate for our needs. Friendly and helpful staff. Will definitely recommend 🙂🙂🙂

Buen servicio y amabilidad

Amables honestos y en español

A+ customer service!! I procrastinated on getting a storage for my move. Luckily Jeanette rescued me after hours and on a holiday weekend. I would highly recommend.

Store Manager Jeanette is on top of everything. So attentive to the security and always really helpful. Thank you!

Awesome service

5 stars. Everything is amazing. It is always clean and spacious.

Excellent service!

This is my first storage rental experience and it has been smooth sailing so far. Jeanette has been very helpful every step of the way and has been very clear with instructions.

Efficient and friendly staff that is always available. Nice clean facility, thats easy to navigate. I felt very secure leaving my belongings here at extra space storage. Thank you!

Excelente servicio muy amable

Big shout out to Jeannette! She is not only a kind hearted person but a great manager at Extra Space! Nothing but a perfect experience since day 1!

Jeannette is such a wonderful manager here at Extra Space! Made sure we were taken care of and had everything we needed for a perfect storage experience!

Jeanette at this location was outstanding, compassionate, empathetic and a hard worker. I had a lot to do all on my own and she educated me personally walked me to my unit showed me how to use the keys which I thought were kind of funky keys and then also took care of the movers that I left there. People who care this much, and work this hard, to take care of their customers deserves kudos! She probably needs a raise too! She really deserves 10 stars. But it only allows me to get five

Jannette was an amazing help and comfort to me and my family. She went above and beyond our exoectations and helped us with every detail. She is a blessing to this company!

Jeanette was SO HELPFUL!

Can I buy boxes or other packing products from Extra Space Storage?

What are your storage unit prices?

What storage unit size do I need?

What type of storage unit do I need?

What's the difference between office, access, and gate hours?

Extra Space Storage has been wonderful to deal with and Jeannette is so helpful. She always goes out of her way to make sure our experience is amazing. I would rate her customer service a 10!!! I highly recommend Extra Space Storage for all your storage needs!!!!

I enjoyed my stay here. Jeannette was very helpful and was always welcoming every time I was here. I will be looking here if for future rentals.

The whole staff was friendly and helpful! Made the whole process extremely fast and easy, highly recommend!

Atención es excelente y limpio y en español

Ms. Trevino was friendly and professional. She was very informative and helpful on which unit would best serve my needs.I chose Extra space storage because I have family and friends who have used them and had amazing experiences.

Helpful pleasant professional thank you Jeannette

Just rented a unit and Jeanette was super helpful and friendly! The grounds were clean and she made me feel very comfortable about moving my belongings here. Thank you Jeanette!!

Jeanette is very courteous and was so helpful in assisting me in choosing the right unit. The units are so clean! Fantastic service!

Ms. Jeannette S Trevino helped me out greatly. I appreciated everything she did for me, from holding my reservation to showing me the details of the storage unit.

My experience was very great! I was greeted at the door with a warm smile from Mrs. Trevino. She is an awesome lady and made the entire process simple and quick!

We were looking for a storage unit at an affordable price. Many storage units rates were high and on top of that charge additional fees. Jeannette offered us a great deal and on top of that excellent customer service. She saved us a lot of time and money. Thank you Jeannette you really helped us out.

Great service and great price. Climate control feels great and easy of unloading into unit.

It was a great experience, not only did i get help for the price i had but i was treated very well. Would book with extra storage at this exact location over and over !

Jeanette was really helpful and a pleasure. I really recommend this storage center!

Great clean spot for storing away goods. Jeanette was Very friendly and helpful!

Jeannette was awesome very helpful!!!

Jenette was such a huge help so friendly and amazing, such an awesome lady

Very professional personnel. Extremely helpful and courteous. I believe her name is Nanette. Outstanding information and very helpful. Very classy and clean environment for an indoor storage facility. Climate controlled and comfortable. Recommend for anyone in this area.

Manager is extremely rude. I went to check my unit after a mom in an online group complaint of roaches. I didn’t have roaches prior to moving in this unit and now I do. After I brought it up to the manager I got a rent increase notice in the mail. I am extremely disappointed by the unprofessional service at this location.

Super friendly and knowledgeable!!! Very secure facility.

The ladies running this place are outstanding. Excellent, personalized customer service!!!

Friendly and very clean facility. Excellent customer service and affordable.

Jeannette was great! I appreciate the great customer service!

Loved it! The space is super clean and secure. The staff is helpful and kind. I purchased the wrong size online and Naimir was kind enough to help me figure out the correct size and transfered my lease for me over the phone. My favorite part is the pass code entry and the hours of access.

There’s a reason for a Sixth Star: Jeannette.

Jeannette is beyond kind, knows her property and genuinely cares about it!! Thank you, Jeannette, for your help, as WELL AS your beautiful accent!! I encourage everyone to rent here!

Fast and easy to get started. Units are clean and property is kept up nicely. Jeanette was super helpful and friendly with helping me gain access to the dumpster. I have had this storage unit for almost a year and wouldn’t go to any other company.

Excelente servicio y en español

Great staff prices are to way too high

Jeannette was such a treat to work with! Best customer service experience! Highly recommend!!!

This is a wonderful storage facility always clean and great customer service.

Great storage, Jeannette was very nice and professional.

Jeannette was so helpful and friendly! She made the process so easy. Highly recommend Extra Space storage and working with her.

Jeannette has been absolutely AMAZING. This storage has been accessible for my and my family when we have to move. If you ever need storage units come to this one for great service!

Excellent service great customer service and clean units thanks Jeannette

She treated me like royalty thank

Jeanette Trevino was very friendly, great customer service. Highly recommend this location. Storage is clean, great location and affordable. J. Estevez

Naimir nos atendió de manera excelente. El lugar está limpio, de fácil acceso y sus reglas son muy razonables.

Jeanette was so nice & professional. She answered all of our questions. The facility is clean and new.

Place is very clean staff is very friendly

Great experience.

Jannette was an amazing sales associate she was very professional and treated me very kindly, very accommodating answering all questions and showing me several units that suit my needs. I give her 5 stars! <3

We could not be happier!!! Jeannette is the reason we rented here!! She is lovely! Thank you!

Jeannette was very helpful and friendly during our move into the facility totally Recommend.

Initial leasing process was quick and easy. Naimir the Asst Manager is super friendly, patient and helpful ... I'm looking forward to a great rental experience, and clearing some clutter out of my apartment!

Moving to Extra Space Storage was a great experience. I wish all storage facilities were as good as Extra Space Storage. Extra thanks for the manager being extra patient with me and my poor memory. DH

I wrote a pretty positive review. But upon reading their fine print on late fees. This company is by far the worst in the city. Their fees are nuts and kick in only 5 days late (20% on 270$ is 54$ extra). Even apartments aren’t this bad. They also lock you out of all your units even if only one is late... To be fair to them, they do have all this in their contract so it’s not a secret.. just unfortunate they are the only company in the city like this

Very good customer care very helpfull ! Knowledge on every aspect of her job !

Great experience! Definitely recommend!

Great place! Defiantly recommend

I just love amazing customer service and Ms Jeanette is super wonderful and funny . Thank you Naimir for being just as wonderful. Both you ladies are Rockstars! 😃💥

The staff is so pleasant and helped us with all our needs!

Wonderful attitude and made me feel very wholesome very lovely person !!

Awesome customer service, awesome storage units. Very clean, Jeanette is very helpful and nice. We'll come back next time we need storage.

Best service in San Antonio I love this place, Jeannete is an amazing host.

Great service! Super fancy, clean and Jeanette is amazing!

Buen servicio

Jeanette was super helpful and set us up with a perfect unit in no time. The commute was easy, and the instructions for access were very easy to follow. I would recommend this facility to anyone in the San Antonio area.

Had an awsome experience naimir was really help helpful and very nice highly recommend this location 😀

Exelente servicio!!! Muy amable Jeannette!!!!

Janet brego al palo

Muy amable exelente servicio

Jeanette was great!!

Great experience Jeannette is great!!

Great person, very helpful

Jeannette was very sweeet and helpful, the unit is so nice. Highly recommend

Awesome experience with great customer service. I felt very welcomed into the facility. I highly recommend!!

Jeannette was above and beyond. She really helped and extended great professional kindness.

Held the unit for us for almost a month before move-in, which was greatly appreciated. Took the concern of not finding a storage place when we needed it. Easy leasing process, very kind staff, and the units/facility are kept in great condition.

Jennette is simply wonderful. She always greet with a smile and helpfulness. I have been renting a little over a year and this place is the best by far. The facility is always clean and I feel great knowing my items will be taken care of

Jeanette is always so gracious and helps us every time we come in to the unit. She is a pleasure and helps everyone with a sense of urgency. I will be continuing to rent with her and extra space storage! Love it!

Very easy to rent a unit online. When I arrived, Jeannette was extremely welcoming and offered great customer service! She was great about showing me the unit, teaching me how access the building, and talking about their policies. Extremely easy process overall and grateful for their great service!

Wow - excellent customer service in a beautiful new storage facility. I had researched storage facilities specifically for a climate control unit and Easy Storage far exceeded other facilities. Clearly moving is not fun, however the experience was made so much easier working with Narmir. She was professional, knowledgeable and very positive. She provided hand holding expertise. I’m happy to highly recommend this facility. Phyllis

Jeanette makes sure we have everything we need and greeted us at the door for our new unit we ordered very last minute. Thank you!

Jeanette was awesome and super helpful and always so nice.

Jeannette was super awesome in helping me with getting a unit highly recommended

I would recommend extra space storage to anyone who asks. Leasing the storage was effortless, clear, and user friendly when reserving online. I appreciate the cleanliness of the facility. I appreciate the friendliness of the staff and their desire to provide superb customer service. I appreciate how easy extra space storage made my move by providing carts to assist in moving.

I'm a first-timer in renting a storage unit, and I have to say, I had an amazing experience. Jeannette, one of the managers working here, was very kind and helpful with guiding me through the process of renting out a unit. She stayed in call with me, willing to answer any questions of mine as I went through the process of looking over mandatory documents as well. To me, this showed someone invested into their work, and I really appreciate her efforts in giving me and everyone else she's helped a good experience!

Jeannette was great. Made the visit quick and easy. Very satisfied with the information, thank you!

My experience here was phenomenal!! The customer service is impeccable and Jeannette was outstanding! She actually made my experience so fun. I would suggest renting from this place its so affordable, organized and clean very clean.

Oh gosh we’re to start... Jeannette is amazing!!! Best customer service ever!! The place is new and modern! Easiest transaction ever! Thank you

We enjoy keeping our things in this storage unit. It’s always well lit and always clean. Jeannette is always there to help and always so energetic and cheerful

Jeannette is always very helpful and Cheerful. Every time we show up to our unit, we find the area super clean. Will always recommend this place!

jeannette is very helpful

The manager is Friendly, kind, attentive to all my questions. Highly recommended!

Wonderful service will come back without a doubt thank you Miss Jeannie

Great customer service. Prompt and super courteous. Very friendly. Explained everything on paperwork and asked if I had any questions. Explained the dos and donts. Did a walk thru with me and made sure I understood their policies. I would definitely recommend to family and friends.

Jeannette is simply the best at helping you get started here. Best customer service and great facility. You can't go wrong here

Great service very helpful! Loved the knowledge and tour left 100% satisfied with Jeannette T.

Fantastic customer service! The staff goes above and beyond traditional customer service. The building is clean and well maintained.

Jeanette was fabulous! She was extremely helpful and the unit that she showed me was going to work out perfectly for me. I will be recommending this Extra Space Storage to those that are in need of a clean and convenient place to keep their personal items.

Jeannette was a very exciting person and such a great help because of her I will definitely be sticking around and referring people to this storage. Great work ! ☺️

It's a nice, clean place. I didn't interact with anyone in the office so I can't comment on that. The online rental process was quick and easy. They provide a kock for you which i haven't seen a lot of in the past. The only thing that kept me from giving 5 star is I didn't realize 1st floor would still require elevator use. So, if you want "ground floor" it will actually be the 2nd floor. It may have stated that deeper in the details and I just failed to read them but it wasn't obvious that 1st floor wasn't ground floor. All in all, a nice place and I'm happy with the place.

Very good prices and the staffs were professional and friendly

I’m truly grateful for the staff here at Extra Space. As a young entrepreneur and college student, I must say that I pray to run into good people like this. I was in pretty tough spot financially when I moved into a unit at Extra Space. Not only did I receive a a great deal, but I was greeted by a wonderful staff that stayed open while I transferred my belongings from Houston. I ended up arriving late, and the staff member waited patiently while I ran to get cash because my card wasn’t working. My rough financial situation quickly turned into me not being able to pay at all. I was notified several times, and they communicated with me through the entire experience. Fortunately, they let me off the hook for $200. Now, I am able to have access to my books (I’ve invested thousands of dollars into my book collection ) and continue to use them in my business endeavors and scholastic pursuits. Thank you so much Extra Space on Wurzbach. I highly recommend that anyone looking for a storage unit to come here for the best service.

Nice

Jeannette is a joy to work with; she's so friendly and walks you through every step. Super helpful. Extra clean. Great prices. Easy access.

She was so attentive and very informative Mrs Janette was awesome

Jennette is always so helpful and cheerful!! Ready to help always. Absolutely love her!!

Place is super clean. Service has been awesome. If you ever come and need some help, look for Jeannette Trevino. She helped me and she’s awesome with customer service. Give 5 stars to this location!!

Great service and very friendly

There really is nothing bad to say about this place! Your unique pin is required at every entry point on the property, making it super secure. Between that, super helpful and friendly staff (Jeannette is great!), having access to the unit a few extra hours in the evening, use of carts for moving, and water in the lobby during open office hours it’s a very convenient and safe place to store your belongings. I would definitely recommend to others!

Amazing!

**HIGHLY RECOMMEND!!!!!** I have always used storage facilities and out of Uhaul storage, LockAway storage,WeStorage,and Extra Space Storage...Extra-Space Storage wins my vote! At the location on Vista del Norte,you will find their management team to be the most helpful and caring in the industry. The site is (?ALWAYS clean and you will always have a dolly to use when you need. Not to mention the price is reasonable for the space you acquire. Keep up the great work, Jeannette and Namir!

Naimir was a huge help. I definitely recommended ppl to rent from extra space. She went above and beyond to ensure I had all the right information. Thank you so much for all your help. God bless

First time here and I was impressed with the quality and personal service I received from Naimir D she was amazing thank you so much for everything you did!

Good customer service by Jeannette and Naimir

Great experience

Jeannette is excellent Excellent service

Jenette Trevino is extremely professional, knowledgeable and down to earth. I rented two spaces and she went the extra mile to make sure I had all I needed. She is always eager to help with questions or issues. She runs and maintains the best storage facility I have ever seen. She knows her stuff and is a top-notch people-person. Thanks Jenette👍

The facility is super clean and the manager made the leasing experience quick, easy, and fun! She even helped me out with the lock price since I'll have a short stay! I've rented with ESS several times in multiple states and try his has been my greatest experience by far!! Thank you!

jeannette was very nice and gave us water while we were putting our stuff into our unit

Jeannette was so amazing and helpful and was so nice to our family!

Mrs Trevino...she was a professional...she was always around....and asking me if I needed anything...great job... Mrs Trevino...

Buen servicio 1

Jeanette the manager went above and beyond when I needed a unit last minute for my aunt. I was not able to be there and she helped my aunt in a great way. And the place is so secure and spotlessly clean!

This is my second year storing here, they are quick and easy. Great customer service.

Ms. Jeannette was such an amazing and sweet lady she helped me get a new lock with no problem ❤️

Jeannette was amazing help and super kind ! 10000000 out of 5 stars

Jeannette was so nice and friendly, thank you

The manager was awesome she took was friendly and took care of me fast and efficient. I would recommend this place if you need a storage unit!!!

Had a great experience. Process was quick and easy. Thanks Jeannette!

Very helpfh

Amazing customer service, great space, and so clean.

Jeanette is fantastic. She was super helpful setting up our rental. She is very friendly and professional. A class act for sure.

I needed to find a storage facility close to home so that I could store my mom’s things. I unexpectedly lost my father in November and have moved my mother across the stats to live with me. This process is difficult and I appreciated the professionalism of the staff in helping me secure the unit and then assisting with access. The facility is clean and has 24/7 security. I feel as though mom’s items are safe and that is one less thing to worry about during this season. Thanks Jeannette!!

Good location. Excellent customer service and easy access to your storage. No hidden fees!

Gracias ! Muy buenas horas de acceso y muy amable

Nainir y Jeannette nos atendieron muy bien y es español todo bien limpio y muy amables

Jeanette and Naimir were wonderful and helped get our rental taken care of. The facility was clean and well lit, making us feel safe about leaving our belongings. The service was fast and efficient and they were able to answer all of our questions and help us access the unit. Thank you!!

Excellent service and equally as great and clean facility. Thank you!

Jeannette provides lovely customer service, and made my transaction effortless

I love this location here at extra storage space ... everything is super easy and super convenient. plus they help you with any thing you may have trouble with. no rodents or bug problems the best storage place I've stored my stuff at today!!! Jeannette and her staff is the best. Grade A in my books!!!

Jeannette is the best! Thank you!

I’ve had an amazing experience with Extra Space Storage so far! I rented with Naimir and she went above and beyond. I’m very pleased with my renting experience. I had the pleasure of meeting with Jeannette as well and she was very kind. I love how clean the property is and how professional they both were. Extra Space has been the best place I’ve rented with. Amazing prices and overall great company!

Great prices and very spacious storage

Fantastic!!!

Excellent service. Fast moving.

Jeannette was so amazing! She just so honest and very forward as well as accommodating to our needs! Best storage experience ever! GIVE THIS WOMAN A RAISE!!!!!

Jeannette was so helpful, service was amazing. Great personality!!

Exceptional service, Quick and easy

Jeannette was very helpful and answered all my questions

Very great service! Would recommend to anyone looking for storage space. Jeannette provides excellent customer service

Jeannette was very lovely and informative to me ! Glad I choose Extra space storage .

Easy and friendly! Very happy with our rental facility and staff!

Gracias jeannette

I love it. Price for unit is good. The girls at front desk are super nice. They are very helpful! Anything you need they are quick to help ! I definitely recommend this place.

Son muy amables, muy atentos ayudan en todo, i muy buen servicio al cliente los recomiendo mucho!

Opened my first storage unit today. Process was easy and quick. Facilities are immaculate! Highly recommend!!

Excellent customer service ❤️

Extremely nice and helpful for my 1st time getting a storage.

Janette is the absolute best. Very kind and patient. Answered any question I had, which weren’t many because he gave me ALL the information I needed. The location is super clean. Highly recommend!

Friendly staff clean facilty..

Very friendly staff! Was able to give me the best prices :)

Super happy with the unit and the service! Jeannette was exceptionally kind, understanding, and helpful! Having this unit made our familys' 25 mile move easy and uncomplicated. Highly recommend!

Personas muy amables y buena atención te dan buena explicion sobre como debes hacer todo el proceso y si tienes dudas ellos te responden al momento aclaran todo muy bien fue muy facil el proceso !

It was 1 hour from the moment I decided I wanted a unit to me unlocking one. Insanely quick service, and professional. Jeannette the manager is extremely polite and helpful, she will handle what ever you need. 100% recommend, great prices, clean building, and overall a great experience!

Frustrating to get ahold of management and unhelpful

Great service, especially with the help from jeannette. So sweet and patient with helping me situate an actual storage fit for my belongings.

Jeanette is always so nice and welcoming. She is helpful and goes above for my family.

You can't find a better facility. The staff makes you feel like you're a part of the family and the facility always looks elegant and spotless.

Buen servicio gracias