Amazing place ! And great customer service! I recommend it 100.💯 percent 😊
Sherri is always so welcoming and helpful. I dont ever recall the facility look so well upkept, maintained and clean.
Great staff. Pat is really helpful. Place is always very clean
Sherri , was very knowledgeable of size of units and prices very polite. It's this time I was just getting prices and sizes to see what my storage needs would be. But in the future I will be renting from Sherri @public storage
Very clean and well maintained
Pat at Public storage was Fantastic and was great.
Pat did a great job and helped us with everything!!
Pat helped me out a lot best man every made it everything easy
Pat provide amazing customer service and help made my move seamless.
Pat helped me out!! Grateful for you, still need to cut some hair off!!! THANK YOU
Sherri is amazing she helped me today and answered my questions.
Pat was amazing , extremely friendly and helpful . Everyone needs a pat in their life
Pat helped so much! Made my visit so peaceful and easy. Thanks for your help
I recently had an issue. And pat was great help. Thank you for the customer service! 🙏
Pat was an amazing person always in the front willing to help.
Pat help us out and gave water to everyone. Good dude
Pat,Very pleasant guy . He made sure I had everything I needed. I’m so grateful
Change of units went very smoothly. Darren was very helpful and knowledgable. Great experience. Above and beyond helpful!!!
Pat is such a nice guy..He knew exactly who i was before I entered the door. That made me feel special. Thanks Public Storage
Pat is great to work with!
This Public Storage has excellent customer service and is always helpful.
Pat went above and beyond highly recommend for all your needs. He should be a supervisor really a great guy. Thank you so much Pat for helping us out.
Pat was very kind and helpful! Thanks!
Thomas was very helpful in touring the property and answering all questions. This is really a well maintained property.
PAT was AMAZING. i did not expect such hospitality for a storage facility. So wonderful and a super easy experience.
I really hate to change my review here but I'm going to say that I've been trying to get ahold of cooperate and cant get ahold of the right people amd I've been called over and over and over by public storage and I owe bk rent for my storage unit that I've had there since January 6th and I have to say I've been admitted to the hospital every single month since that date that I fell on January 6th& this has been one of the worst years of my life! I just got out of the hospital again from my electric stimulator in my lower back is putting compression on my spinal cord causing me to be very dizzy and sick that I think I'm going to have to be going back to the hospital today! Public Storage won't give me one more day to pay my rent that was due last month and this month I've had a terrible year I'm on disability& I have a very hard time right now with money, but thought I'd be in my apartment by now but I'm not & it's very hard to live in a hotel it's very expensive and I was just in the hospital from July 10th to July 17th from passing out completely in the lobby of my hotel when I woke up in the hospital, my heart rate was 42 and my blood pressure was 70 over 50. I received a phone call while I was in the hospital and the gentleman I spoke with was sweet & I think he's fairly new very sweet when I told him I was in the hospital and he told me the most important thing to worry about that was my health & that he was just going to send me a link and take care of my self and I don't get paid until midnight on the 30th and I can take care of everything. He told me you don't worry about it today &said again my health is first and foremost most important thing and I agree 100% but I was called yesterday and told by the same gentleman that I need to call and talk to Sergio I wasn't able to get ahold of him and now my phone is off right now and I can receive calls but I can't make them! I am at a hotel where I can get calls here at can't put the number on here but I'm going to make another phone call to him and see if he answers me! I pray they give me until tomorrow night at midnight to make that payment or to help me with a payment plan. I don't get paid till tomorrow night at midnight! And they want me pay over 200 and something dollars & i only am behind one full month ofrent from last month and this month. I don't even know how actually my bill is even $44 a month, I don't understand what is going on and I don't like to deal with their staff except now this new gentleman that just now has came over to the store is so sweet and nice and he wished he could help me and extend it by one day but it's going to be auction today so I guess I'm going to lose all of my things which is killing me but my life is very much more important and materialistic things are replaceable but I wish they could help me with this one more day one I mean just more day! that's all I need and I'm sick I'm going to have to go back to the hospital today I'm so dizzy I can't see straight I don't want to pass out again& I'm scared& I'm tired. I hope to get help somehow& i hope no one else is having to go through this but I know a lot of people are and I know a lot of people are getting kicked out of places and I know a lot of people are homeless and I know a lot of people are dealing with these same issues and it makes me sad and very sick to my stomach that we've all become numbers it seems and it's all about money with businesses and it's all computers and prompts and Ai and it's sad really sad and it makes me angry I'm going to go back to sleep for a little while because I was up all night trying to figure out how to get money to pay multiple bills. Tomorrow night at midnight I get paid and things will change but I will lose everything I have and have to rebuy everything when I move in my apartment but I can't change what they're doing! I pray that they give me this time maybe they do maybe they don't I don't know we'll see. I pray for everyone else as well!! God bless! 🙏🙏🙏🙏🙏🙏
Thomas made our move-in experience excellent. He personally walked us to our storage unit, took the time to explain everything, and made sure we knew about all the features and services the facility offers. His outstanding customer service and friendly attitude gave us a great first impression. Highly recommend!
Shout out to Pat for helping me with the storage of my vehicle and securing it. Above and beyond customer service and greatly appreciated!
Pat was super helpful and did a great job! Thank you!
Pat did a great job, awesome customer service.
Went in to inquire about renting a storage unit and Pat made the process incredibly smooth and easy. He was super helpful and friendly and helped me find the best deal for my needs. 10/10 service
Pat was super helpful and professional. Went the extra mile and then some. Thank you!
Pat is the best and he went above and beyond in helping us and stayed an hour after closing to help us with our unit! He is the bomb!!!
I just got tour from Mr.Pat. And I really appreciate him , he showed me everything, explained difference between units .
Pat provided the best storage service we’ve ever received.
Pat has been a great worker at this public storage location. He has always helped with any issue I’ve had. Always keeps the property clean at all times and very professional, such a friendly guy.
Truly helpful, friendly and all around a great guy. PAT made our experience one of a kind.
Pat is awesome, a very nice guy, wonderful help. We need more men like him out here in the world. Thank you very much Pat
Mr pat is the best with all
Pat helped us out in transferring into another unit.
Pat was absolutely amazing, he helped me find the right storage unit for me. I highly recommend you come and check them out. Ask for pat he will help you with all your storage needs.
Great storage units for a great price.no pest issue or staff issue
Pat helped my mom out today and he was very polite and courteous. Thanks so much for helping us.
Pat was really helpful showing us available units and suggesting what we can do
Pat did a great job helping me out, always appreciate
Pat is the man. Great help in the morning and I really appreciate his help
Pat was amazing. Helped us out a ton
I had great experience with the storage service. Thoroughly automated. I didn’t have to bother anyone for help. Instructions were very clear. The front desk person was polite and friendly. My space was located at 2104 Hedgecox Rd Plano, Tx
Pat did a fantastic job helping me, so kind. Fantastic customer service. ❤️
Pat was incredibly helpful and provided a great customer experience from start to finish. Professional, responsive, and genuinely cared about making sure everything went smoothly. Highly recommend working with Pat!
Storage units/hallways are very clean and well lit. Great customer service!
Pat is awesome! Very impressed with how clean my unit was upon move-in and communication has been great.
Pat was an amazing help and answered all my questions. He was very kind and patient. He was so nice to my little granddaughter who was getting bored and impatient waiting
Pat helped me get my unit straightened out and keep the property very clean
Pat is excellent at his job! Very welcoming atmosphere
Pat is the best, literally will do whatever for whoever. He is definitely someone to keep.
Pat helped us with all of our moving needs this weekend. He is a super awesome help and gave us the ability to move in with ease! Greatly appreciate all of Pat’s help!
Pat was wonderful during our move. He helped us throughout the entire day.
Thank you Pat for helping my roommate and I. It was raining and he helped with an umbrella and put a tote inside our. Pat your the best!!
The manager Vanessa is very polite and is managing the property very well. I recommend this storage location to anyone in the area. 10/10
Pat is an amazing employee!! He was a huge help to me, outstanding service! He deserves a raise!! He has great customer service!!
The customer service here is exceptional. Thomas at the Hedgcoxe Plano location went above and beyond to help assist me with my storage needs. I definitely recommend 10/10.
Thomas was really helpful in giving the information and getting us set up.
Thomas was excellent at performing his job. He is an asset to Public Storage and his smile is very welcoming.
Vanessa was extremely helpful.i was having a real problem with my reservation and she sorted it out. She was professional and very helpful!
Vanessa is a great ambassador for your Hedgecox location in Plano. Calm, smooth, persistent! Excellent representative for a nice location.
Great place. Pat provides great customer service. Truly an awesome employee. He stopped by while I was there and asked if I needed anything. It was appreciated..
Such a nice facility! Pat was super helpful and kind
Pat is highly-professional, attentive, and courteous. I utilize the Public Storage location near the Custer Rd & Hedgecoxe Rd intersection in Plano, TX.
He greeted me when I arrived, then checked on my safety after I was in my storage unit for a couple of hours. I was there to reorganize my business marketing materials. It was refreshing to know that someone would have been aware quickly, if something had gone wrong.
Give Pat your business!
Pat did a great job, highly recommend
Pat was very helpful to get my storage unit set up walked me to the space and was helpful with any questions I had. Great service
Pat did a fantastic job👍🏼👍🏼
Pat helped me out and took care of me while I was moving boxes in good pays attention to detail and cuorteous.
Pat help me out!! He’s the best!!!
Pat was extremely helpful and the units were very clean.
Pat help me out did great job👍👍
Great facilities and friendly customer service!
Pat was extremely helpful in getting my unit rented today! This is the best rental experience i have had.
Pat solved our concern! Thank you!
Pat was very helpful and courteous and friendly.
UPDATE 1/21/26: Customer service reached out to me to let me know they have lowered my monthly rate to be in line with what others are paying in that same facility on the floor I am located on. Big thanks for doing that and adjusting my monthly rate. You guys do truly care about your customers and it clearly shows! Thanks again!
UPDATE 08/26/25: I have been contacted by local/district managers who have reset my next three payments back to what I had been paying. They are also looking to get me an additional credit for my upcoming payment. I do appreciate the fast response and help in this matter. We shall see what my monthly payment jumps up to after the adjusted three month period.
I just checked my bank account and my monthly fee for for my storage unit was $204!! I had previously been paying $166. In no way did they contact me to let me know about this almost 25% increase. This is the 2nd increase I have seen, but also the largest. They will try to tell you these increases are based on current rates in the area, but you would think they would go easy on their existing customers. Just goes to show they only care about the almighty dollar. It's a shame corporations have lost any care for the people who pay for their services and keep them in business.
While I anticipate a swift resolution, I am writing to formally report that the access codes provided in this morning's welcome correspondence are non-functional. We have now been on-site for two hours attempting to gain entry with no success and no response from your team. This lack of communication and failure to provide access constitutes a significant delay in our move-in. Given that I have now lost two hours of productivity and have been denied a service explicitly promised in my lease, I expect appropriate compensation for this inconvenience and the loss of use of the premises
Outstanding customer service! Vanessa walked me through all the paperwork and even demonstrated the facility gate opening process with my entry code. Knowledgeable and professional, she answered all my questions. Very pleased with my visit to Public Storage today. She made me feel welcomed and appreciated my business. I highly recommend this PS location.
Easy to work with and got me taking care of fast
Had great service here very well informed and had a easy process.
Pat was great today. Helped me in closing out my storage unit. He was super helpful and took care of everything to make my move day stress free. Thanks Pat.
Pat and Heather were great!
Pat was out standing and help me with my move I don’t know what I would done with out pat being there he a great guy the best customer service that I ever had dealing public storage
Pat at hedgecox road was extremely helpful, he is the reason I’m going to get another unit
Thanks for helping me with my unit Ryan, you're a hero
💪
I signed up online, got a call from this specific location and they got me all setup in under 5min. Def recommend!
Brandon was great help! It was a in and out experience.
Vanessa is Amazing!!! Very helpful!!!
Super convenient. Celeste was very helpful and friendly:)
Awesome management and a very goog facility
Be very careful and extremely cautious before using this Public Storage facility. Do not store your belongings here. They claim to offer 24/7 surveillance, but that’s simply not true—especially on the third floor, where my unit was located. There are no cameras on that level, and I learned that the hard way.
I stored all my luggage here in February, and when I returned in June, half of my belongings were gone. I filed a police report, but the property manager was unable (or unwilling) to provide any proof or video footage, which makes it impossible to file an insurance claim or find out what actually happened. Despite claiming to have security measures in place, they had no surveillance footage at all.
My access code wasn’t used during that time, and I had only visited the unit three times in total. I strongly believe that whoever took the items either had inside access or was let in somehow.
This was the worst experience I’ve ever had with any storage company. I lost valuable belongings and received no help, no answers, and no accountability from the staff or management. Please think twice before trusting this facility with your possessions.
THE NEW MANAGEMENT LEAVES A LOT TO BE DESIRED 7/15/2025 EXCESSIVE RENT INCREASES, FEES AND DISHONEST BUSINESS PRACTICES 😑 😤
We have a few units with Public Storage on Hedgcoxe.
Have been extremely satisfied with their customer service, cleanliness and competitive pricing. Worth mentioning all the help that Vanessa and Thomas rendered. They went above and beyond to help and answer any number of questions.
Highly recommended.
Thomas over at the Hedgecox location in Plano was extremely helpful and accommodating! Thanks!
I’d not rented storage in many years, wasn’t sure how it worked, what size to get, etc. Mgr was Thomas, he went above and beyond to answer my questions, walk me through, etc. Highesr customer service rating !-
Jon Boyd
Friendly and fast service. Staff member showed me the unit we discussed and got signed up in 15 mins.
Great experience ! Easy to set up the account and super nice associate!!
I’m blown away by the customer service I received from Evann, a manager at the Hedgcoxe property in Plano. I’m dealing with some difficulties, and had several questions about my units, as well as about policies and procedures. Evan responded very promptly to my voice message. He spent several minutes patiently walking me through the info and very kindly answering my concerns. He was knowledgeable, extremely respectful, and genuinely concerned about answering all my questions sufficiently, all of which is so rare in business today. I’ve had units here for a few years and haven’t ever had a negative experience. I highly recommend this property.
Evan was super helpful. I had surgery on my hand and he assisted me . He was also super kind throughout my visit.
Came to this location to get some extra space and was greeted and assisted by Vanessa… she was so helpful with what would work best for me at the best price! Thanks for all your help!!
This is a very well-run, clean and secure facility. Excellent service when needed.
Elevator closed at 9 and they didn’t mention that we had to call the cops just to go back up and close the storage unit even when she had the after hours code
Vanessa is awesome!!!! Helped make processing our unit so easy! Thank you!!!
I had the BEST experience with Vanessa! She's very knowledgeable, answered all my questions, and helped me make the right choice for my needs. THANKS, VANESSA!!
Vanessa is the best. She helped me in such a timely manner and does so much around the facility.
This facility is insecure or perhaps just poorly managed. The facility alarm goes off randomly for hours on end for seemingly no reason. There are no onsite staff like many other facilities and no one employed there seem interested in quickly investigating issues when they arise. An example would be as I write this, the alarm has been sounding since 10pm last night (it is after 8am now). No one has been out to turn off the alarm or investigate if there is an actual issue.
This same scenario takes place multiple times a year. I do not recommend storing your belongings at this facility as it could be robbed and no one would respond or take action for literally several hours.
Vanessa is awesome! She is such a asset to your company. She the onltmy reason I am still a customer. Kudos!
She needs a raise. She goes over and beyond customer service. I'm glad I had a chance to meet her.
Vanessa was amazing with explaining the available options as we prepared to secure a rental storage. She was also super nice and courteous. Thank You
Always great service. Safe and climate controlled. Right now look for great Halloween 2024 pricing specials.
Fantastic customer service! Plus, the facility is well kept. Highly recommend!
We are happy with the front desk support. Ms. Vanessa is extremely cooperative and helpful. Thank you for excellence.
I have to say this is the best facility I’ve been too. It’s extremely clean, staff and management are super helpful and would definitely recommend this location to anyone!
Thanks Kyle for the great service!
Kyle made it incredibly simple to sign for a new unit!
Very Clean, climate controlled, super easy access.
I like the place and accessibility however the HEAT inside is unbearable. Every time I go in there I come out sweaty! They keep the thermostat above 80 and it cannot be changed locally. I will be moving very soon to a different storage place.
Armando at PS in Plano is a fantastic and nice guy. He always lend a helping hand. super professional always with a smile, RECOMMENDED!!
Nice and friendly staff, Kyle is a delight to deal with.
Great service! We have had a unit there for a couple of years. Recently downsized and the process was super easy and the staff really helpful!
They lie and steal your money.
Robert at the Headcecoxe office was very efficient and good to work with this afternoon.
I have been a customer for several months, the staff, especially Linda are exceptional, long hours and hot times do not change her attitude! Always a joy!
They are good and helpful. Nice people that day when I went there
It's been ridiculous with these people from the beginning which I'm not getting into but know this... $40 increase within few months without notice supposedly they sent an email. I ask why Linda stated it's in my contract.. lol
Linda is such a great help at assisting with the move in process and explaining how the storage garage is operated properly. My move out date went extremely smooth as well. 10/10 would recommend!
This place is great. Linda was so very helpful in everything we did. She is awesome. She had answers for everything and helped us save quite a bit of money. She is definitely a keeper.
Pricing went up over $100, and I've found same sized units for cheaper in the same facility. Despite moving out by the end of February they're still trying to charge us another months rent. Save your money and go elsewhere.
Linda was so easy to work with!
Stay away. These people are thieves.
They force you to purchase a lock. If you move in when they are not here and try to return the lock later (within the 30-day window), Linda from the office will tell you they can't.
Their pricing is a bait-and-switch. The first month rent is $1 instead of $30, but you pay a $29 admin fee. If you move in mid month and move out 2 weeks later, they'll attempt to charge you for the next month.
You can't access your stuff when you want. Past a certain time, you can't, so if your schedule or circumstances lead you to need something between 9pm and 6am, you're stuck.
Let's say the star is for cleanliness.
Prices are continually raised ever 3-4 months it’s getting ridiculous
Robin makes the storage process go so smooth and headache free. She is super friendly and keeps the property nicely kept. I would highly recommend doing business here.
Ebony provides EXCEPTIONAL SERVICE consistently!
DO NOT USE THIS PLACE FOR LONG TERM STORAGE!!
Pro: Super easy process to rent a space and friendly staff.
Con: When your 1 year rental cost is up, get ready for a 50-60% increase in your rental price.
Update: in the last 3 years, my rental amount has doubled. I don't see any improvements to the building. The last time i was in my unit EVERYTHING was covered in spider webs. I have never been late for a single payment and am set up on auto draft. I will be pulling my belongings out of the unit soon and I will never again use public storage for anything. I can't stand greedy, companies.
Really enjoyed my leasing sign up with Ebony. Incredibly friendly and great service- I highly recommend!
Ebony made my experience so wonderful! She was so helpful and kind! If you plan on storing here you should definitely ask for Ebony!
Ebony was amazing! She was super helpful and so sweet!!! If she isn't a manager, then she should be! She made my move in process so easy and wonderful. If you're moving into Public Storage, ask for Ebony!!!
Ms ebony was so nice and professional
Best service I have gotten in a long time
Ha5d to find someone there but when they were in it was very good.
Ebony was so helpful and fast setting everything up for me! Thanks so much!!
Been using this Public Storage for over a year since we have moved back to Texas. The staff have always been more than helpful and very friendly!! In particular at this location, Ebony went above and beyond for my Boyfriend and I as we are planning/getting ready to move into a house from our apartment and gave us some nice moving and packing tips and had such a positive and friendly attitude that I feel not very many people have now a days!!!!! She was amazing!!
Ebony was fantastic, knowledgeable. Very helpful, great personality. Best experience of all storage units I have dealt with. You are lucky to have her on your staff.
Great customer service from Ebony!
Shiela was very professional and friendly showed me vip courtesy thank you public storage
This place was AWESOME! Ebony, called me ahead, to confirm my reservation! She was EXTREMELY nice! I got there, she showed me all the units that were available, and which were easier to access! She was very friendly and informative! I had a GREAT experience!! Thanks Ebony!
Ebony has been helpful with transitioning from one storage to another. Also, I like how after I was here after 9pm she called me to let me know the times. She was friendly and customer service was way above par. It takes a talent to explain a negative positively.
I’ve dealt Ebony, she provided great service to get us started, highly recommend.
Ebony was extremely helpful and courteous! This is the second time she has helped me and she truly goes above and beyond to deliver a fantastic customer experience! Thank you, Ebony! -James Jackson
This location and the staff here are truly wonderful. That you Ms. Starla and Ebony for your honesty, kindness and humanity!