Public Storage Self-Storage Units at 2221 West Walnut Hill Lane, Irving, TX

Thank Isela for the help great interaction.

The person that works the front is really helpful!

I am at the point where I need to close down my unit and Marcos has been very helpful in finalizing all of this! He has been very kind and with the fact that I am out of state, his help is tremendous! I would recommend this facility and so much of that has to do with the staff.

Marcos helped me and answered all my questions with detail. Highly recommend this location for your storage needs.

Marcos was amazing. The facility is secure and very well taken care of. I would recommend Public Storage to anyone that needed them.

Can’t say i don’t love the service here, kindly staff named tania. 10/10 service would definitely recommend!!!

Tania was amazing

Tania was great

I recently used Public Storage for my storage needs and I couldn’t be happier with the service. From start to finish the experience was top notch. Tania and Marcos were incredibly friendly and helpful guiding me through the process and answering all my questions. The security measures in this place also gave me peace of mind knowing that my items are safe and secure. The facility itself is immaculate and well maintained.

D’Neyia was very helpful and did a fantastic job with helping me book a storage unit today she went out of her way! Great customer service from her. Definitely giving this location 5 stars after the service she delivered today !!🤗👏🏾

Just moved to the area and need some where to put extra furniture. Marcos was super helpful and answered all of my questions!

Marcos was very nice snd helpful, thank you for the great customer service.

It may seem cheap at first but they raise the rent/month every 6 months by $35-25 a month. I've been a reliable client for two years, and was told that if I changed the name on my account, I could go back to basic pricing offered to online clients. Super grimey to mention a loop hole. They want overturn. They are paying for one employee to sit at the desk, and minimal A/C under 85 degrees, if not 87 (THAT is the "controlled temperature" you're paying for.) I worry about a lot of my items, as I have seen them begin to warp.. This is nuts. A complete money scheme. The people that own this unit are making so much money, and gouging at any opportunity. I can't believe businesses can function like this with their CEOs resting comfortably at night. I recommend using a family owned storage unit. Much better accommodations and much better service. It's like what an apartment does on an ANNUAL basis, but my rent has increased by 15-55% of my original payment. Worse than a credit card or even personal loan, yet their basic business needs have not increased and they have constant flow of profit. Not guaranteeing my items are actually cared for. This has nothing to do with the guy at the front desk, making his check to survive in this world as well. This has to do with the greed overhead. I will be getting my items out of this facility as soon as possible. I will always forewarn anyone I meet, as well as family and friends, to never use this company. Very unhappy. I would give this negative stars if that were a thing. Not sure how it even has 4.7/5 stars. But I also got a unit when it opened, and everything seemed kosher in my own eyes at the time. Hope others can avoid this scam with my review.

This facility is very clear the staff Maya the rep and Carlos the manager were so kind and helpful. Moving is stressful and these guys were a bright spot in my day! Thanks 👍🏽

10/10 service, Vanessa was very helpful and nice

Misty was a big help.

Misty was very helpful. She has great Customer Service and very professional. She is every time i come into the store. 😊

Misty made this process easy and with a smile. I highly recommend this location.

I had an extremely pleasant move-in/check in experience with Misty. You rarely come across outstanding customer service and Misty speaks volumes for Public Storage. She truly made it a seamless process and answered any question I had. Definitely recommend using this Public Storage for your needs

The staff Is very helpful on providing excellent customer service and the needs to their customers. I would highly recommend this place to my family and friends! Thank you for your amazing work!!

Very professional courteous and helpful....I was very happy with the facility's and.Vennessa Was the best she answered all my questions and went above and beyond

Misty was very helpful knowlegable and professional in helping me very nice experience!!!!!

Misty was great , she manage to help the transfer of our unit efficiently. She was nice , very helpful , and we were not there for a long time . It was simple and she understood

Misty was very helpful!

Misty was very helpful and informative.

Great experience! Everett showed fanatic customer service. Highly recommend.

Pleasant attention from the people who work in this magnificent place, Collin Lackey and a colleague kindly helped us throughout the process, any questions or good service I highly recommend the place, very helpful.

Unfortunately, new owner set rules to downgrade the service we were used to with the previous one. -There are not enough carts o trucks to move the goods (they will be available on office hours only. -Everything looks dirty -Staff is unfriendly. Need to pursuit them to asks questions. -We visited the place on Sunday and access door was open with no supervision. Our decision was to move out our goods from there to a different storage place.