⭐⭐⭐⭐⭐
Had a great experience at Public Storage! Heather was very friendly and helpful throughout the entire process. She made renting my storage unit quick and easy, answered all my questions, and made sure I was taken care of. Really appreciate her help and excellent customer service!
Heather is awesome! She has made this process easy and efficient for us! She is a very nice person and a big help!!! I give Heather a 10!
Agent was pushy and not very patient.
100% RECOMMENDED! A++++ 10/10! Huge thanks to Heather, the manager, for always staying on top of our needs and making sure everything runs smoothly. She’s incredibly kind, professional, and always willing to help. Excellent customer service all around! Thank you so much, Heather! You’re the best! 👏⭐
— Luis M.
Went to the site to inspect the spot. Heather was amazing and she helped secure the spot. Look forward to months of ease during my rental!!
Heather is very friendly and pleasant. She knows the property and she keeps it very clean and organized. I highly recommend this property for any future storage needs.
This was one of my worst experience In storing my personal belongings, nothing came up missing but the prices was outrageous. They started out at $86 went up to $211 and it keeps going up no added space no nothing so this was one of the worst times to up the prices because of everything is high, gas is high food is high, but these people don’t care they don’t think about those type of things that you’re going through. I would never recommend this for anyone.
Excellent property and management
Heather did a great job of showing us our storage options and getting us set up on our way in no time. Great customer service!
Been here for quite some time. Storage price is affordable but i wish the market would keep it stable.
Heather is a great manager, probably the best I have seen over the several years i have been at this location. I was about to move out but she allowed me to stay
Excelente service and comunication ☺️
Heather was extremely helpful in my selection and getting me ready for move in
I would like to say Heather is a wonderful lady she calls to check to see if you need anything or if you have any questions she just a big help she doesn’t hesitate to make sure your happy yall have the right woman for the job and ime very appreciate of her
She just made the process so easy
Just moved in today! Highly desirable location quick in and out from Hwy 10, very secure and well lighted location. Heather was amazing, very helpful with navigating the rental process. She also toured the unit and showed me how to use the property to get in and out. Then showed me the app to download for a seamless process for access to the storage facility. I highly recommend Heather and her Public Storage facility!!
Very helpful easy access and great help thanks Heather!!!!
Heather is very professional and helpful. She knew exactly what we needed.
I recommend this storage. First it is super easy to rent, they explain everything about the units, payment, offer, etc. and super easy to return the unit. The girl from the office is very kind, her name is Heather. Thank you
Spoke with Heather about some issues and she was very engaged and helpful.
Great Service Heather is great!
Great experience she walked me through it she should be the manager Heather she is the best hands down I never had that experiencing she made me feel like I was at home she a great person love the conversate she made sure I had the right unit for the space that I needed and I'm telling you anybody y'all need to go there and speak to Heather she will make sure you get what you need I love it I wish I had an appointment manager like her because Heather she is the best she needs to be a manager she need to be running the corporation a public storage because she is wonderful she will and I say this again she will help you with whatever you need you were describe it make sure you get the right situation going on she is perfect and she good at her job because I had the most wonderful conversation with her thank you see you again
The current management/staff is top notch. They respond to questions/issues quickly and follow through with results.
Really like working with Heather. She is very professional and has answered any questions we might have.
Thank you To Heather Manager on duty .. she really helpful and very kind . Very professional ..
I be coming back soon ...
If you want to customer service, Heather went above and beyond to assist me with the transfering my storage unit with great patience for smile and wells as all my other issues, very happy with this Public storage 🤗.
Heather was so wonderful at helping me decide what size unit would best fit my needs!!
Heather was helpful! Thank you
Heather was super helpful and patient with us. She even worked with us on cost and got us outta the office and on our way quickly. Highly recommend
Heather made the rental process super fast and easy. Awesome customer service: friendly, professional, and answered any question I could think of. You can tell she prioritizes customer satisfaction, to include keeping this location clean, secure, and easy for customers to use. Thanks so much!
Heather was so nice and helpful to help me to fix my account today, make my day so smooth, thanks so much for the help 😊
Mariana is amazing with customer service, fast and easy
Heather is the best person for help! 💕
Amber and Nick, one is manager on pipeline storage and Nick is in Bedford, Airport Freeway are 2 of the most pleasant people you'll come across. Best facilities and the customer service is top notch !
So if you're in need of storage, go check out Public Storage!
Tell them "Tex" aka Monica Sent You
I rented a unit from this facility last week and there is a roof leak! All my stuff is wet and ruined! I will never recommend this place to anyone! All of my things are destroyed because of this trashy place! 🤬🤬
Heather was Awesome..Great attitude. Very professional very very helpful! Made my experience peaceful and knowledgeable. Great team member. You're Awesome!!
Had a great interaction with the PM Latisha, I struggled with my lock for over 10 minutes in this heat, went to office and she without hesitation walked all the way down to last unit and showed me what I was doing wrong and she had my unit opened within 30 seconds! She deserves more than 5 stars ⭐️
By far the worst experience I have had with a storage unit. Moved my stuff in September by the time October hit my items were soaking wet with rain. My beds(including an 1800 king size bed), dressers falling apart because they are so wet, printers For my customization business, keepsakes from people that have passed away, all of my child’s books are wet and moldy. It is currently May and no one still has a resolution for my storage unit or for my items and they are still sitting in the same unit getting soaking wet. they don’t care they only call when the storage ladies rent and I’m not paying it for a reason because all of my items have been damaged. I have over $5000 Worth of items damage just for them to try to give me a $850 check it is ridiculous. they constantly cut the wrong lock off. I have had two locks on my unit. One of them does not work anytime I put in the request. They cut off the main lock and make me pay for another one this happens every month. And of course they are making me pay to move units even though it’s their building, causing damage to my items and I’m so exhausted.
Amazing helpful personal.
Amberley was very helpful and kind
Heather was great helping me through out the process. Thank you.
Jazmine was so helpful at this location highly recommend this location
Thank you so much to Latricia for helping me out today with my storage concerns. She was very quick to return my phone call. Very kind and straight to the point. I really do appreciate you and all of your help it came at a very good time as I have been without work and no pay until the beginning of April so it means a lot to me.
I recently reserved a 45-foot vehicle storage site there with a scheduled move‑in date of March 9. I paid a promotional rate of 1 dollar for the first month plus a 29 dollar one‑time fee. Without any action from my side and well before my scheduled move‑in date, I received an email on February 27 stating that I had “successfully moved out,” even though I had never moved in or canceled my reservation.
When I contacted customer service, the representative told me I could only re‑book the site if I paid again. She refunded the 1 dollar, but refused to refund the 29 dollar fee, even though it was their system or staff that canceled my reservation without cause, not me. I was told this fee is not refundable, which feels extremely unfair for a reservation I never used and never chose to cancel.
To be clear: I am fine not storing my vehicle at this location anymore, but keeping my 29 dollars after unilaterally canceling my reservation is unacceptable. This experience shows a lack of accountability, poor communication, and no willingness to make things right for a customer who did nothing wrong. I cannot recommend this Public Storage location and will be warning others to be very careful before trusting them with a reservation or paying any “one‑time” fees up front.
Moved in on Saturday, paid $54 dollars for the unit, the key and insurance. The very next day I was charged $35, why? No one can tell me. I called and they told me to dispute it with my bank, drove up to public storage on Wednesday, and the property manager can't assist me, she has to call her managers, no one can tell me why I was charged again, they can't even see it in the system but two charges have been posted to my account in less than 48 hours from this location.
No number for corporate,and the property manager refuses to give me her distract managers information, the number on the door just calls the property manager, so I'm just standing up here, waiting.
Easy and quick. Store your extras for affordable price? Yes this the place with the app it was so easy to unlock doors and pay. Been using it for 1 year never had problem. You can access 24 hours too but we never needed that.
Went to this storage to get a unit and had a great experience, sherry was friendly and fast with service!
Best ever moved in today and Jasmine was the best ever and very helpful with my new move. I got the best spot to park my trailer very friendly and very nice.
Sherry was very helpful ! I had to shuffle from one space to another and she made it quick and easy.
My property manager sherry was an amazing help absolutely nice and wonderful. Very professional I'm glad that I went with this public storage in Hurst I would recommend her to any person looking to rent storage. Thank you Sherry
I have never in my life, had the misfortune of having to deal with such a mismanaged business! They will never answer the phone when you call and if you leave a message for them to call you back, they don’t! If you are lucky enough to get one of them on the phone and explain your problem they say that they’ll take care of it and get back with you, which they don’t! Do yourself a favor and stay as far away from this place as you possibly can!
Kabby was amazing and super sweet.
Thanks to kabby very helpful
Buen trato y muy buen servicio y atencion al cliete
Went by public storage today was helped by Kabby. Will move in on this week process easy. Great asset to company
Manger Kabby was informative and helpful very helpful manger . Great transfer
Kabby is so helpful every month I come in to make payment nice lady! Ps is lucky
I had a very good experience at this location, kabby was very professional, all needs were met. Very satisfied. Thank You Very Much
Yesterday I was in office, due to an emergency move and Kabby assisted me with kindness, sympathy, and a heart of honor. Her patience and ability to multitask helped guide me to my next direction in my life. She deserves all the upcoming promotions and open doors that is coming her way. What a true gem she is to Public Storage and society. God Bless ✨
Went to my storage unit the other day to get the reminder of my stuff out of my storage because this my last month and I noticed that my lock was switched out but the crazy part it whoever switched out my lock or broke into my lock happens to work in the office because of the my lock was switched out with a lock that only comes from the office and obviously it's been a few days and im still going thru my stuff to see what's stolen or taken but I know for sure I have missing items just give me time to go thru all my stuff because where I found my original lock was sitting inside of a bag I know for sure wasn't easy find in the video you can see my lock which was cut and hidden and there lock which was switched out ok this my final month here and the month not over and odd to see that my stuff wasn't safe after all that's scary I'm still going thru my stuff to see what's missing trust and believe I know for sure something is because of the whole situation
Horrible they just raised the rate on a closet space and have horrible customer service the lady I just spoke to basically almost hung up in my face. I have been here years and I feel she might be new. Was very out of character for the employees who are usually there.
My family and I went in to look at units on today. Manager Kabriell help show us around and complete rental. Location appearance seems clean & safe. Update- moving out process was fast and easy thanks public storage
Great move in experience Kabby was very informative . Location well kept & clean very helpful
Me atendió Kabby muy amable y te ayuda en todo lo que necesites 👍
Abby was so helpful with move in. Recommend anyone to this location.
Super easy process. The property manager was patient when I needed to change sizes on my storage rental. She Gave me all the options that fit my budget.
Terrible never answers phone or opens door never open.
Kabby was very helpful and knowledgeable with move in. Best move in experience thanks
2ND TIME working with Kabby and she was amazing! Very kind and knowledgeable - thank you for the great experience
They went up on my way so I had to change units in order to take care of the price difference got that all taken care of and drove up from Florida to Texas to handle myself I'm 55 years old it's going to be hard enough as it is, but I got here at 7 a.m. and it's now 9:00 I've called manager twice no answer no call back my truck's loaded down with stuff so I can't just go about my business to do other things because people still surviving my truck the second unit has a lock on it so I can't get into it and no one's here working and knowing I can't get a hold of anybody. Not real acceptable in my book my whole day is messed up now because of this and I'm still waiting
If I could give this place less than one star I would. I have never in my life experienced the level of unprofessionalism exhibited by their office staff. They can’t even take a simple phone call without projecting their misery on whoever is on the other end. There’s a much nicer facility next door you’d be better off with! 0/10. This place and everyone who works here is pure garbage.
The staff robin, teddi, and Kayla have been so helpful and nice. Definitely the place to come
5 stars to Cabby at this public storage she was super professional, helpful and resolved my question seamlessly. Great job!!! Thank you 💯the best
Victoria was great. Helped me look at a spot and figure out pricing. Walked me through the steps. Would recommend.
I was charged for two units when I only used one and they refused to give me any refund.
Victoria gave good customer and very. The process was very easy
Man this used to be a great business, used them for years! It is NO LONGER staffed and all automated. These folks have been outside for over an hour waiting for a manager that said she was 10 minutes away.
I have tried each day this week to close out a lease and no one is ever on property. Highly dissatisfied.
The property Manager Laura was amazing with helping me and my son today and I'm thankful for her
From the moment I walked in Victoria was welcoming and attentive. Good job!
Outstanding service, thanks to the manger Victoria. She did an excellent job.
Austin was nice and made me feel comfortable. Like this place.
I just got unit! I absolutely love it here! Victoria was willing to work with me. I had a good experience!
Public storage is #1 to rent out here for a unit! This young lady made me feel like she care for me. Good job Victoria !
Kabby is a good manager. She was very nice and helpful. I recommend anyone come to her public storage.
Kabby helped me and my family move in , great service love the Location. Very clean!!
I get a sense of peace knowing that I left my belongings at this facility with Kalbrielle. She is such an amazing soul. Filled with life and righteousness. Great selection Public Storage. ✨
Austin was very helpful for our account needs. Highly recommend!
Victoria was very helpful, and kind. She deserve five stars!!!
The unit I was provided with damaged my motorcycle due to inadequate entrance. The unit was very dirty and filled with spiderwebs, spiders and death roaches.
The property manager gave me a new unit, meanwhile it took me an unscheduled additional day to store my belongings causing me to waste time and money.
Decent storage space. Being able to access the gate with the app is nice. But they raise the rate at least every six moths. I haven't been here a year and my rage has gone from $50 to $80. But they're still advertising the same space to new people at $50...
I rented a unit back in July 2023. The door was very hard to open and close, to the point that I would have to hammer it open with something. The first time I tried opening it I cut my hand. I dropped off my key back in July to have the door fixed and 4 months and two cuts later it still hasn't been fixed. I wasn't in a rush, but I've stropped by 3 times since today (November) and finally came by to pick up my key. "Sorry" I was told, when I came to just pick up my key but no offer to rectify it even though I was told it would be fixed. There was never an attempt to fix it.
Jaden was extremely amazing and went above and and beyond in answering all my questions and making sure I was comfortable with the space I rented. I’d give more than 5 stars if possible.
Jaden was amazing! She was very professional and sweet and helped us with everything we needed. Thank you so much!
Today I went with my wife to rent a storage and we were very well received by the employee Amanda who kindly explain and guided us through the entire procedure. We are very happy with the friendliness and kindness that Amanda received us, we highly recommend this Public Storage, the staff are kind, the place is clean and safe, as well as air-conditioned, and easy to access.
This has to be the worst storage facility I've ever came across. I made my account with this place in August and they thought it was completely okay to brake my lock in September due to late payment after i had spoke with them and told them i was going to be late. When i made my payment i was unaware that they had kept "thrown" my brand new $1,000 dollar bed and frames. They have the worst customer service. They have no cares about what happens to your stuff. on the ad it says " will take care of your stuff as if it was ours ". So I guess they weren't lying they took my stuff to there home as if it was there's.
Very convenient storage.
Jaden helped us a lot to found suitable unit, very polite and fast.
Thank you !
Jaden is so sweet! She was beyond helpful, she took care of everything so quickly and was the best. Thank you for all your help Jaden!
Communication is absolutely terrible… I have to contact a different public storage just to get even spoken to.. nobody EVER picks up the phone.. no matter time of day I never get someone to pick up how am I supposed to get assistance if nobody ever wants to answer? I will call multiple times in a row and NOTHING EVER
Christina made my leasing go. She is very professional and thorough. Everything was perfect. Will recommend this establishment to all my family and friends.
Excellent worker needs a raise
Hours to access storage is inconvenient
Property manager Christina is always very friendly when I visit and the property is always in good shape.
Of all the storage I used, this one is the best. Their managers are very professional and always ready to listen
Aixa was great with excellent customer service skills
Aixa thank so much for your help you were so nice with me and very patience.
Thank you so much Christina you are amazing and I appreciate you so much for being so helpful and being there when I needed you. You are a life saver.
Christina is the best aak for Christina. She will take care of you. Great customer service.
Seems like every 6 months the rate goes up, I understand rate hikes but this seems a little excessive... luckily a new storage is under construction almost next door
Horrible!!!! I mean horrible customer service!!! Caution for the FACT that they will rob you for another month rent after vacating if you are there 1 min past on the vacate day. I was out and cleaned my unit so it was ready for the next person before the office was open. Then received a phone call from Christine who told me that I'd be charged for another month (over 300) cause I was simply there past midnight. This was a 24hr unit too btw. Then she was rude when I asked for corporates number when I came in to question it. Never will I ever pay another dollar to this horrible company. Please don't do business with these crooks!!!
I sincerely appreciate Marianna or Brianna. I thought she said Brianna but I see Marianna so... She extended her workday for me and she absolutely did not have to! From the bottom of my heart thank you, you were my saving grace. Thank you for caring!
Christina was very nice and helpful, I recommend this storage place.
Christina was awesome upon her arrival.
She was very informative. She extended a generous amount of courtesy and I’m am glad she is here to stay !
Taylor has been such a great help for such a long.
I just heard that she is leaving public storage. Being able to have confidence and trust in someone who is overseeing all your belongings is had to find and very rare. She will be missed by our family
Sincerely,
Pedro Enriquez.
Great location and place to rent unit! Staff is amazing 🤩
Taylor was nice and helpful.
Store manager Taylor was super nice and very helpful with getting my new unit rented
I truly feel that P.S. has been there in a more professional manner for the confidence, security, cleanliness of the premises of my belongings.. I've also noticed that P.S. must pull from the same river as before. I was worried about the new manager when the other left. Although of my skeptical courtesy. I'm very pleased to say that Ms Taylor has exceeded as well as fully vested herself as a proud representative of public storage. Great job keep up the good work.
Country
Great service from Trey , extremely helpful and made the process easy. Awesome place to do business with, I definitely recommend!!!
The online renting makes it fast and convenient for people like me, who are always on the go.
Great location, friendly staff!! Highly recommended!
Expect genuine care and a truly wonderful experience! Taylor and Ryan did an excellent job today in helping me while making sure all my needs were covered. They both went above and beyond with their time to answer all my questions which provided great comfort. Having to move, for whatever the cause of moving may be, is always something challenging in itself so to have the amazing support I received today from Taylor and Ryan was extremely valuable and needs recognition; especially since this is my first time utilizing a storage facility. Taylor and Ryan displayed experienced leadership skills combined with a genuine customer care personality, well done Public Storage, well done!
I didn’t have the right key to get into my unit and Taylor gave me great suggestions since it would take a few days to get the lock cut by them free of charge. Thanks Taylor for helping me to have a great move out. I never had issues with my unit in almost a year. Thanks Public Storage!
Moved from Colorado. U-Haul screwed us over. Came here and lady was Absolutely amazing. Very helpful and friendly. Clean and was easy to get our storage unit.
Taylor is incredibly amazing , she helped me with the process pretty smooth and provided me clean facility , i have been here 3 times in last three years , it makes easier for customers when you have staff like Taylor , keep up the good work !!
Close Convenient and Clean 👍