Had a very pleasant experience when I stopped in to inquire about a storage unit and compare prices. Betsy was very knowledgeable and friendly.The property is well maintained, clean, and I appreciate the wonderful customer service. I will definitely use this location when needed. Thank you!
Thanks Danielle for all your help really appreciate it.Very patient and helpful
Nice enough facilities. The main concern was that the main gate was always open, leaving some questions on security, but the service was great
This location is conveniently located. I like that it’s not overwhelmingly big, and that it is easy to get in and out of. The lady at the front desk is very friendly and accommodating. The facility is clean and in great condition. I’m extremely satisfied with both my storage unit and the great experience so far!
Prices are too high.. Process is inconvenient.
When the Mgr is off, there's hardly ever anyone on the property to assist with anything... very aggravating..
Hiwot was very professional and provided great customer service. Took the time to show me multiple options that will fit my needs.
Facilities were clean, prices were low. I will update with dimensions and prices as soon as there is an increase.
Gates are open during working hours. The office is locked when the staff is not in, but they seem to not be gone for long.
NOTE:
The Public Storage App is what opens the gate and elevator.
Only ONE person can be signed into the app using the primary email. If you add a second email for another person in your unit, you wont be able to sign in with it.
Time to get Christmas decorations out!
Al is a great help, I recommend this location
Al is fun to rent from🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰
Great person and awesome customer service 👏 that Mr. AL gave us. Explained every detail and process. I definitely recommend.
This facility is supposed to have access from 6am to 9pm. The actual office hours are supposed to be 9:30am - 6pm. THIS IS A LIE. Electricity was out for multiple days in a row. The office staff did not show up at all on a Tuesday. There are no numbers to call to quickly remedy this either. Will be moving facilities soon.
My boii Big Al very kind and helpful! The property is also upkept and clean! I would definitely recommend 100%
We love Al. He has the most positive attitude! 🫶🏿
Great staff very friendly
Very convenient location , always a pleasure coming here.
Thank You Al for all your help today. You’re an amazing manager, you definitely went above and beyond today.
Al is an exceptional person he goes an extra mile for his tenants his customer service is commendable.
Great service by Al with helping us get information about getting a storage unit for our company.
He took the time to explain the options and was very professional.
George helped us ease with the overwhelming process of moving by helping find the right storage unit that we need.
Great location. We have been using them for years. I was having issues getting into our unit and Al was super helpful.
If you ever need assistance ask for Al he is great!!
Al gives great service always helpful every time clean property will continue to rent our ten storage units here
Constant price increase…paying $100 more than when I started leasing
Muy buen Cérvico muy Recomendable para todo el público en General
My Review is based solely on the price for this location. I leased a drive up unit 10x15 for 17 months, never had any problems except for the price increase of $35 literally 4 months into our lease . I just terminated my lease due to another notice of our lease increasing another $65! That’s an $90 increase in just 17 months of paying for the unit on a monthly auto debit with out ever missing a payment or having a late payment.
Al Is amazing Person !! Good Staff - Amazing service !! Thank you !!
Al offered fast service and was very knowledgeable about getting me set up in my unit. Would definitely recommend this storage company.
This Public Storage facility is conveniently located near the intersection of I-10 and the 610 Loop in Houston. The facility is very clean and reliably temperature-controlled. The staff is very friendly, especially Al the manager. He is incredibly knowledgeable about the facility and went the extra mile to identify appropriate storage units for my numerous unique and unwieldy items. He's also very enjoyable conversationalist :) Additionally, he's kind enough to make personal phone call reminders to those who are about to incur late fees! I highly recommend this Public Storage location.
Mr .Al made the experience pleasant and quick. Great customer service. Willie always use public storage for my moving needs
Al has been wonderful! Clean property and great service!
Al is very helpful and professional always!!!
Al was super helpful and very kind. He walked me through any questions that I needed and was very clear on expectations. Was a wonderful experience over all.
Al has made our first experience in storage a delight. The public Storage website makes set up quick,simple, and secure, but having such a easy and knowledgeable individual at the property to assist at the site with unit size selection, user help with doors, codes, locks, and general reservation confirmation has been the icing on the cake. The personal touch is missing with so much these days and AL delivers. Thank You Al!
I've rented at 7715 Katy Frwy for more than 5 years now and I've always appreciated how helpful and courteous Al is. I look forward to seeing Al and saying hello each time I visit.
Al is a pretty cool dude.
Al helped us a lot with recommending perfect size for my storage! I feel very confident in this storage.
Al was very helpful and nice
I've rented off and on from this location in the last ten years and the manager is the best part-- has been there forever. He has created a unique, comfortable, clean, well-maintained environment that is unmatched in the industry.
Al Johnson was a pleasure to work with. He was always accommodating. Not to mention a nice sense of humor to override us working out in the heat!! Good job Mr. Johnson!!!
This location is great and very convenient to my apartment. Al is very knowledgeable, helpful and friendly. Great experience.
I have been very pleased with the experience at Public Storage at 7715 Katy Freeway. The staff (Al) is very knowledgeable and courteous. Highly recommend it. Our space is big and well cooled with AC.
Al has been a great property manager since day 1 he has helped me through my time of being here and I will continue renting here and recommend any one in need of storage to come
Al did an outstanding job. Correcting my account after the bank issued a new card. Thank You AL !!!
I wanted to give a great appreciation to the most sweetest man Mr. AL he saw I was struggling to place a refrigerator inside my unit he went above and beyond to give me an extra dollie laying around such a kind and humble man
AL has gone above and beyond to provide excellent service. More than exceptional!!
I have always feel welcomed and it is appreciated! We
This is a perfect place for storage as it is 2 blocks from my house. Second, the staff is superb starting with manager,Al. He is extremely knowledgeable and honest in his assessment of my needs. He is also a really good guy. The staff is is courteous and and willing to help. The building is always very clean and well lighted. I’ve had every size unit, and they worked well when I needed them.