Some of Our Top-Tier
Security Features
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Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
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- $1 First Month Rent Where Available
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- No credit card required
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Public Storage Self-Storage Units at 13300 Hempstead Rd, Houston, TX
Property Open
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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5'x5'Online only price$ 18/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 18 /mo $ 23Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 18/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 18 /mo $ 22Best Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
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5'x5'Online only price$ 21/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 21 /mo $ 26Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 22/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
- near door or elevator
$ 22 /mo $ 27Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 22/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 22 /mo $ 28Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 22/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
$ 22 /mo $ 28Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 29/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 29 /mo $ 36Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 30/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 30 /mo $ 38Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 38/mo
Small 5'x10'- ground floor
- climate controlled
- inside unit, swing door
$ 38 /mo $ 48Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 66/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 66 /mo $ 82Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 76/moMedium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 76 /mo $ 95Best Price Label+ one-time $29 admin feeHurry! -
10'x15'Online only price$ 90/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 90 /mo $ 112Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 114/mo
Large 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
$ 114 /mo $ 142Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 122/moLarge 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 122 /mo $ 153Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 131/moLarge 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 131 /mo $ 164Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 135/mo
Large 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 135 /mo $ 169Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
Just some of the security features you can
expect at many Public Storage locations.
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Houston Storage Units Near Northwest Freeway
Houston self storage solutions are conveniently located in the Kempwood neighborhood, not far from Highway 290 and Piedmont Drive, on the northwest side of town. Whether your project is big or small, Public Storage has a storage unit to help you get organized.
This large location offers over 1,350 options, all indoor climate controlled storage units. That means an added layer of buffer from extreme Houston heat.
Try a 5x10 storage unit to store equipment for a trip to nearby Jumping World indoor play area. These smaller units can also hold bicycles, skateboards, fishing gear, and more.
Our medium sized 10x10 storage units are some of our most popular options. They can hold the equivalent of a one or two-bedroom apartment. Larger 10x20 storage units are better for homeowners looking to store furniture or oversized equipment.
We offer keypad entry, plus, if you're planning a big move, we provide packing supplies like boxes, bubble wrap, and tape to make your life easier.
Stop by this location today. Our attentive staff is widely accessible during convenient hours to help get you the storage space you need.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 513)
Todo el personal muy amable Angie me ayudó muy bien recordando..
The young lady by the name Angie that is the property manager is so sweet and has wonderful customer service. Such a great attitude. She helped me rent my storage with ease and answered all my questions. Also the property is super clean which I loved.
The facility is new and overall clean. The limited access hours are truly a pain sometimes. Also if you plan on renting here, be absolutely prepared for the charges to keep incurring even after you’ve scheduled a move out and vacated the premises. Their “policy” doesn’t allow for access to your unit (even if it’s empty) to close out your account or remove a lock. They will continue to charge you, and won’t allow you to rectify it, Without paying every last nickel and dime they charged you.
Today I got online to reserve a 5x5 storage and then proceeded try to handle having them connect my current public storage account with my new storage that I needed to rent for the summer. Online help was absolutely positively worthless. The only saving grace I have is Angie the manager at the Hempstead public storage facility. She walked me through everything on my brief lunch break, handled everything for me when I got to the store like a pro. She is a definite asset to this company! She deserves a raise! You're online service people from wherever they are calling from are of no use to me as a consumer for your company.
Angie was excellent! Great service! Great communication! This is the second time I have gotten a storage unit from this location excellent service! Thank you!
Angie was amazing with helping me with my auction unit. Very professional and super friendly
Angie has great customer service skills. Very helpful and good energy.
Great online price and the staff was super nice and helpful. Hours are limited at this location due to being in an industrial area but it’s fine for me. Everything was pre-booked online easily and pre-paid. This location is new and clean and has lots of security.
Ms Angie & Ms Janine are so amazing and super friendly
Angie was such a wonderful help with renting my storage. She is truly a blessing
I ABSOLUTELY love this place. Janine has the BEST CUSTOMER SERVICE I have ever experienced. She was very PROFESSIONAL and was very knowledgeable about everything. I will forever be a loyal customer, thank you so much JANINE
Me and my wife wanted to thank Janine for her wonderful customer service. We came in and told her our problem and she took care of us with no problems. Thank you for being very fast and professional..
I had a five star experience at public storage when I went in for a quote the other day. The lady Janine was very patient and I felt comfortable asking her details about their prices, even though I wasn't getting a storage at the moment, she was very helpful. I left with all the details I needed for a storage.
Janine helped us out with everything we needed to get a new storage unit ! She was so friendly kind and respectful…
I came in and wasn’t sure what I needed but Janine walked me through pricing and helped me come to a conclusion.
I absolutely love this place!! Janine has the BEST CUSTOMER SERVICE I have ever experienced in my life. She was personal able and was knowledgeable about all of the products and services they have to offer. I will be a lifelong customer, thank you JANINE!!
We thank you for your great customer service. I experienced great service with Angie White
Very attentive management and they really do take action and listen to their customers would recommend this location to anyone staff is very nice and accommodating!
I had a fantastic experience at Public Storage thanks to Janine's exceptional service. She welcomed me warmly, understood my storage needs, and helped me find the perfect unit. Her knowledge, professionalism, and patience made the process seamless.
I love this location! Very clean, safe, and convenient. I transferred from a small unit to a bigger unit with the help of the storage manager, LaTyra…. The process was very smooth and easy! Will recommend to everyone!!
I came in inquiring about a storage unit and Janine was so helpful and knowledgeable about everything.
Tyra & Angie were amazing. They were such a super help with my rental and made everything so much easier. Thank you ladies
Alexis the lady that works there was fantastic with great attitude
My first time renting and I had the best help from Tyra and Janine. The property looks so clean and security is ensured for my belongings. Highly recommend 10stars !!
Tyra was extremely helpful
Tyra was wonderful...she needs 7stars. She was very thorough about all info I needed....She should be recognized for her attentiveness. Highly recommend!!
Tyra T!! Thank you for helping reduce my monthly rent!
Janine was very helpful and made finding the right storage easy and stress free
Janine was so awesome and helpful .property was clean and I love the hours .
Excellent service by Angie and Janine. My storage spaces are near each other due to their proper planning. Easy access to the site with my passcode.Most importantly - it’s the top notch service. Thank you ladies! You are an asset to public storage.
LaTyra has been very patient and helpful for my move in process. Great location and great prices!
Great service from LaTyra always nice and place is always clean
Janine is such a doll! She was very helpful with helping with my storage process. very patient and mindful made my move in so easy! Love this location !
Angie was super amazing helping me log into my ps app and also answered all my questions
Tyra was very helpful and the facility is always clean. Easy and convenient storage. Highly recommend!
If i could give 0 stars, i would. ☺️ We paid a storage unit for about 2 yrs for my sister’s belongings, just for her to come back and see that some of her possessions have been stolen. The person who broke into the unit had the audacity to even leave their stuff inside as if they’re the ones paying for it. I don’t recommend this place AT ALL, it’s supposed to be somewhere you can feel at peace knowing your belongings are safe where they’re at, but unfortunately it’s not.
Called over the phone and Janine was very helpful and answered every question I had!!
Angie here is amazing. She is the best! Helped me through my rental process and made it so easy!
Not a good experience, after paying for a unit for almost two years for my daughter stuff she came back home 2 weeks ago only only to find out that some of her suitcases are missing, odd we found one of their locks inside our unit but the manager can’t or won’t explain how the lock placed itself inside our unit. They also left a bag of some else’s clothes inside the unit. Had to call the police to make a burglary report.
I didn’t know how to use the public storage app and Angie helped me understand all of it. She was so patient and kind. I recommend this facility to anyone looking to rent a storage unit
I have to leave a review for Tyra. She always goes above and beyond to make sure I am satisfied and my things secure. If you have any option to choose where to store during stressful times, this location will be the best to store!
Janine was a great help today...multitasking with great customer service
Elizabeth listen and wonderful to help me! I love and recommend this location
I had a very pleasant and efficient move-in. Location, property upkeep, and price are all a good value. Ms. Janine was very nice, attentive, and knowledgeable. Thank you
Great customer service
Dont bring your items here for storage. They will add all kinds of fees just so they can sell your items to auction. I've had multiple issues with this location i never could access my belongings from the beginning they were not there when they were supposed to be open. I had to sit in the parking lot waiting. Bad business beware
I couldn't be happier about the service and value I receive from Public Storage on Hempstead. LaTyra, as always, goes above and beyond with her customer service and positivity. Regardless of how busy or understaffed this location is on occasion, LaTyra is always smiling and positive.
Janine has been really helpful and wonderful the place is nice and clean and welcoming!
I really enjoy this location very efficient and all staff are helpful the property manager is really helpful and answers all questions. I will definitely recommend this location.
So far so great ! Janine helped me rent my unit and was very helpful ! She answered all my questions with out hesitation! A1 customer service ! -Nancy
Very convenient storage facility. The folks at the front desk were very helpful and explained how the whole process works, I am very happy with my new storage space
Janine was very awesome and provided so much information! Great Customer Service .
Very clean, cool and safe
I had a wonderful experience! Janine has great customer service skills and is very helpful!
The staff are very friendly and the storage units are nice. The prices are much more reasonable than other storage facilities and the location near spring branch is great. Two things up!!
Angie was the most wonderful person to work with. She was fast and efficient. Wonderful staff and environment
Angie White was so great with helping me get my storage room. Very good energy and customer service was great.
Angie was very professional helpful reliable and under appreciated definitely needs as raise thank you so much for your hospitality
working with Angie was one of the easiest tasks ever! she was so helpful, she got every question i had answered, and i left feeling confident that i was given the absolute best service.
The new lady Angie is so helpful and knows what she doing. Thank you for all the help.
Angie is so amazing. Helped me complete my rental with ease. Truly an amazing spirit
This location has been the best with storing my things hands down. The representative that I spoke with was not very understanding and rude but LaTyra has helped me since moving my things in and has made it easier for me to continue storing and working out of state. Any business that is willing to go above and beyond to value me as a customer deserves FIVE stars!!
After I signed up and paid for the storage space, I hired a mover to move things into the space. When I got there, there was a lock on the space and I could not get in. There was no one working at the front office. And the front office door was locked during regular business hours. I kept calling the phone number on the front door and all I got was the run around. I had to wait two hours for an employee to show up and was paying my movers by the hour . I spoke with other customers outside who told me that this happens all the time....no workers present during business hours and front doors locked. This is not the way to run a business.
Very clean and secure. There are three points of locked e tries before you can access the building.
Tyra
excelente persona muy amable y profecional gracias
Tyra and Gerardo are such a great help! I would love to stay a customer at this location PS is awesome.!
My experience here has always been good. Very clean location and great service.
Tyra was excellent! She really helped me out!
Tyra have been helping me out pretty much with very good service.She always have a big smile that makes my day better I have been here for almost 2 years she has been there for me since coming here.
Thank you so much Barry for helping my husband and I . Your customer service was amazing . I truly appreciate your energy. My sister even said you was great . Thank you so so so much
Thank you Barry for helping my sister found the best unit and location for us to get this moving going . I truly appreciate you
Thank you papi , Barry you did wonderfuñ job . Me and my wife thank you. Stress Free
Thank you so much Barry for you outstanding customer service and all you have done for us .
Exelente trabajo de parte de la señorita Latryra muy amable
Good service from Mrs. La Tyra
Thank you Barry for all you have done for me and my husband today. I truly appreciate you so much . You help us get the space and I'm very happy and glad that I'm comfortable with it as well.
When I say Tyra at Hempstead location is Heaven sent( a True Angel) . Not only do she have good customer service, but she actually cares and goes the extent for her customers. I really appreciate and thank you for all your help and helping me not lose my stuff
Very clean and their units are secure. Special thanks to LaTyra for her friendly and professional demeanor. She was very helpful as she took the time to answer all my questions with patience and clarity. Her willingness to help was evident and highly appreciated.
Manager Tyra was professional, patient and helpful. As a 1st time renter, she explained the process of renting, let me see in person which unit would be suitable for my needs. The facility is also very clean. The Manager and facility deserves more than a 5 star rating.
I love these storages to store for my things it is always clean and the staff very friendly especially TYRA whenever I go to rent a space she looks for the best option for me, thank you very much
Thank you, LaTyra!!
My unexpected move was stressing me out. I walked into this Public Storage and LaTyra made things so much better. She was beyond helpful. She gave me my options and helped me find the best unit for my needs. She took the time to show me the units and answer all my questions. She was professional and appropriately personable.
Great location, property is always clean and the best part for me is the customer service. Thank you LaTyra for great / commendable and patient customer service.
LaTyra always helps me. Great service
LaTyra was extremely helpful, patient and professional. She is very good at her job and I appreciate her courteous service.
This facility is clean, has well maintained units and has a sufficient number of functioning carts for move in purposes. We are happy we chose it.
Latoya was very helpful 5 stars
Thank you Barry . Realmente te aprecio joven por ayudarme. I need you helado and you día gestión job
LaTyra helped me rent my space.. fast and easy!
Muchas gracias Barry Experiencia asombrosa
The lady was very nice, knowledgeable, helpful, and efficient. Property was very clean and well maintained impressive.
I just want to thanks Barry for everything today . Today was very stressful but your smile, personality and your kindness made my move in so smoothly.
This place is very clean, Tyra was super helpful!
This post is for Tyra, the manager at 13300 Hempstead Rd. 77040. Tyra is an awesome manager, she is very professional , understanding, and supportive regarding the tenants. She is the reason why I am still at this location . Keep up the GREAT work Tyra!!!!
I truly want to thank Barry for helping me out with my reservation and placing me where I need to be . Sorry Barry I know you done ag 6pm but you stayed and I truly appreciate you . You don't understand how much this mean to me
Ms. LaTyra was so nice and knowledgeable. Very kind and informative. I appreciate her being a listening ear as my husband and I just experienced a tough time recently with hurricane beryl.
When cancel my space LA Tyra was woundful , she a very good agent.
La Tyra is the absolute best. She provided me with excellent customer service and quick solutions to the issues I had.
LaTyra was very helpful and professional...I was very happy with the service
Tyra was so patient and attentive. Very bright attitude and great service. I have stored here for years and she makes the business worth it!
La Tyra was great help with helping locate my unit and decreasing my monthly rate on another unit I occupy.
Awesome place for storing. Did not have any issues from start to end! I had a unit for about two years here, and I had a great experience. Staff is friendly and helpful!
My experience moving in has been phenomenal. Easy access to the property, plenty of push carts for less trips to my space, and Barry was the BEST! Customer service was delightful. Barry was respectful, confident, and kind throughout the process. I would recommend this location for the maximum security and minimal competitive rates!
Barry was such a great help today! Explained everything I needed to know and walked us through the process. Great experience (:
I can’t thank Tyra enough for helping me! She went above and beyond for a particular issue I had. The district manager was also prompt. She provided great customer service and professionalism. I have been a customer at this location for a year and it was nice seeing her constantly walking the property making sure everything was in order. The property is also very clean and well maintained.
First and foremost, thank you to Barry for his outstanding service and initiative in resolving an issue I had. He was very proactive and kept me updated throughout the process. Again, I can't thank Barry enough for his help. Secondly, I want to express my gratitude to the Property Manager for always ensuring that any billing questions or concerns I had were addressed promptly, usually with a return call within one business day or less. I truly appreciate the staff's dedication to making sure everyone has a great experience. Thank you again for all your hard work! .
Tyra here is such an amazing worker! Very professional! She even helped me translate to my employee movers which did not understand me! She was here to assist me and was very friendly ! I would love to meet more like her when out dealing with people! She assisted me even thou it was almost closing time which most people aren’t very too friendly with but she did it with a smile and you guys are lucky to have suck a great employee!!! Employee of the month!!!
Was a wonderful experience! Anjie did an amazing job, she not only helped me figure out the right size unit I needed (which saved me some $) but she also made the entire process so easy. Amazing and 5 star service, and coming from retail myself, that definitely says a lot about her !! I will definitely be recommending people here!!
Came in this afternoon and was welcomed so greatly by Ms.Angie. She was super helpful, nice and most of patient with me. Very knowledgeable on her units. Couldn’t have felt like a better decision anywhere else. That woman was amazing
Tyra was amazing, very smart and knowledgeable. Tyra was friendly and informative. Tyra would be the reason, I’ll always rent with Public Storage.
Tyra was very helpful, she answered all my questions and concerns. She is very professional, welcoming and knows the facility all to well. Tyra deserves a raise!!
Came into the store to rent a unit and Angie was absolutely amazing. She helped me throughout the whole process and made it super easy.
Tyra and Lizz helped me. Great service
Angi at the Hempstead location is phenomenal. Great Customer Service, polite and very informative. She took care of me for my last minute storage. I thank you and look forward to continuing renting my storage from you.
Angie is fantastic! She made the entire process smooth and stress free. From helping me select the right unit size to explaining all the details clearly, her customer service was exceptional. Angie is friendly, knowledgeable, and genuinely cares about her customers. Highly recommend working with her if you need storage solutions!
LaTyra provided excellent service and was able to move me in and get me set up very quickly and efficiently. I would highly recommend this location and this representative for any of your move-in needs.
Tyra has been excellent in my service I highly recommend coming
Angie was everything and more that you would want in customer service the way she explained things and made sure i understood what she was saying is completely new to me and now what i am using as the model for any customer service i deal with from here on out i don’t know how long she’s been here but they better not let her go in my honest opinion
Angie is the best worker I met at this location so far you guys should definitely keep her she’s a great worker
Angie was such a big help and helped me throughout the whole process and she answered all my questions. She is so knowledgeable and has such a wonderful spirit.
Ms LaTyra !!! I can’t Thank her enough for helping me! She went above and beyond and definitely the extra miles. Provided GREAT friendly customer service and professionalism . I had a very pleasant experience being helped by her. I have been a customer to this particular location for over 3 years and La Tyra is just the very best!!
Angie and Tyra were soooo helpful !
Tyra has been a huge help with my storage the last couple weeks to get back on track with payments. Always calls me back with any questions I have! Definitely 10/10 service!
My brother Ricky and I want to thank LaTyra for being so helpful. She went above and beyond to answer our questions and to make sure that we were completely satisfied. Thank you, LaTyra for everything!!!!!
Tyra was very helpful! She made sure I had a cart to load my things.
Tyra was awesome and help full and I'm thankfully for her kindness and patience 😊
Made me happy to come back to do business with her
Ms. Tyra at Public Storage is the best. She went beyond the call of duty to assist us and is always available when we need her. She is definitely a great asset to this location, Thanks for all your help Ms Tyra.
I had excellent customer service when I came to this location last week. Latyra was very professional, answered all of my questions, and super friendly. I am glad to have a positive experience.
I had the pleasure to come in and find out everything about renting a storage Elizabeth was very helpful and knowledgeable I will definitely be renting here Next Month.
Tyra help me. The best! I recommend
Maria and Tyra were great help and assisted in getting a closer location. This property is recommended.
So the hours put a damper on the move but with La tyra's help its in and done.
They increase your rate in a sneaky way. I am currently being charged $274 for a 10x15. I originally agreed to pay $190 n rent for the space. You do the math. I can’t wait to move my things out. Beware of fake five star reviews from people outside of the country. Public storage pays for good reviews.
Exelent
LaToya was right on time for me and my furniture..she was polite and on her job..thank you girl!!
Their customer service is amazing!
I had an issue with my card and email address on file an La Tyra was very quick and kind to help!
Thank you Tyra 🙌🥰
I had a really great first experience thanks to miss Tyra thanks for being so patient and willing keep up the good work
Would like to commend LaTyra for helping me! She went above and beyond. Provided great friendly customer service and professionalism. I had a very pleasant experience being helped by her.
Had a great experience with Latyra ... My first time renting from here and she was great help since I book the wrong size but she had no problem helping me upgrade.....
Thanks to maría and LaTyra to do graat Jobs on this store rooms
La Tyra es muy amable me atendió demasiado bien.
LaTyra was very nice amazing smile with the customer service to match
Tyra was amazing again
Latyra me ayudan
Ms.latyra is the perfect clerk,im a first time renter and she was so patient and welcoming love her attitude,give this girl a raise.
Tyra was awesome! Fast and knowledgeable
Shout out to the employee Tyra whom assist me IN THE FREEZE!
She was very attentive and helpful. She gave me all of the accurate info regarding my storage unit situation and lightened the situation as best she could. def. made the experience way more smooth.
Awesome customer service! The 2 young ladies in the office were very knowledgeable and helpful in a stressful situation. Maria and Tyra keep up the good work you’re awesome
LaTyra and Maria
Maria & Latyra was so nice and accommodating. I’m so happy I picked this location randomly for assistance.
My cousin and I were running behind getting things in the storage before closing time. La Tyra was very understanding and stayed around until we got finished. I was very impressed with her patience and professionalism. I would highly recommend using this storage facility.
My cousin and I were running behind getting things in the storage before closing time. La Tyra was very understanding and stayed around until we got finished. I was very impressed with her patience and professionalism. I would highly recommend using this storage facility.
This facility is beautiful and they Front office representatives are professional, knowledgeable and friendly. Only thing are the Hours. It’s odd for a storage to be open business hours only. I work a 9 to 5 and would like to have access
at least at 7 am or 7 pm.
Tyra was amazing and so patient and helpful. Great customer service!!
Moving back to Houston area and I stopped by this location to check out best prices for the size space I need latyra wad very pleasant and professional! Plus the facility was clean and pu lic storage new look should really drive them in business! Very much recommended and will store once I find place
Avoid this place. Many people have had problems but don't make the time to leave a review. Management doesn't care about your time. It's already frustrating that they close at 6, the time that most people are available to after work to visit their storage, but they also close early unannounced. I've showed up at 5:30pm before and it's already locked. They are technically violating the agreement and this should turn into a lawsuit, and likely will. Other people have gotten stuck inside because they overstayed a few minutes, and have had to have the police come let them out. According to public storage, the property manager lives on site, but here we are. Also, I've only seen 1 cart. How does this facility have so many units and one cart, which is broken. Find a different storage company. The manager at the other public storage I wanted to use, for location sake, told me that if I showed up too close to 5:30, she wouldn't be able to check me in because she does not want to stay 1 minute past 6. Again, find a different company.
Maria is awesome great customer service
I like to sincerely thanks Maria, on Saturday, December 30 , 2023. She had listened my my request for a storage to fit my needs.Her attention to details and professional approach had made my first time customer experience extremely satisfying. I would recommend anyone to visit Public Storage on 13300 Hempstead in Houston, Tx for their off-site storage needs. Thanks again, Maria. Take care.
Maria was my customer service Rep and she was professional, courteous and knowledgable. Excellent customer service.
Clean
It is an excellent place I was attended by Jazzy she is kind and patient, she gave me enough time to attend me, a lot of quickly kisses, she kissed me different doors, she made me feel at home, thanks Jazzy. I also want to highlight that it is a clean and non-pests or rodent congratulations. This place is perfect excellent service and clean, thanks Jazzy, public Storage 25615-Houston / Hempstead RD & Pinemont.
By far the best customer service!! Lizz really took the time to hear me out. Went in there to ask a few questions because I need a storage for all my merchandise and I had no idea how renting a unit worked. Will be back before the end of the month and I hope she will be the one working that day!
Horrible!! My moms storage was sold or her items were stolen. She never found her storage because the receptionist never could provide us with the code to enter the building. They say my moms storage was opened and they assumed it was vacant. My mom had thousands dollars worth of stuff inside the storage. My mom realized they weren’t taking money out of her account. The receptionist and Kevin now sent my sister a move out date receipt after so many months according to them that we didn’t pay because they stopped charging us because it was “vacant.”
Great customer service, LATYRA. Definitely recommend. Was able to get all my needs accommodate.
Not often is a a blessing as well as a privilege to find someone as professional, patient and knowledgeable. To be honest when customer service is mentioned or defined her picture as well as service should define and be the model by which everyone is trained. Five stars is good to some but in my opinion it would be doing LaTyra a major disservice. Yeah she’s that good 20 stars tops . Please give her exactly the accolades or whatever is necessary to ensure she is recognized for her impeccable performance
Te cierran la accesibilidad a las 6 en punto y no les importa si se quedó tu storage abierto a ellos les vale.
This is a new storage it’s only been here maybe a year or two and it’s beautiful & kept clean. The young lady that works inside I’ve asked her name soo many times & I hate I can’t remember but she’s amazing! Her personality is always welcoming & she’s just a “real person” & I’m sure gets frustrated & tired like we all do but never shows it! That girl does a good job at keeping that place tightly too! I never see trash etc like I have at other facilities I’ve used in the past. Love this storage!!
Easy in and out experience.
Que necesito para rentar una pieza para almacenar un juego de recamara
Another storage closing at 6pm . ITS TOO MANY OTHER STORAGE THAT OFFER REGULAR HOURS LIKE TO 9PM 7DAYS A WEEK.
Great facility
AVOID AT ALL COSTS! Based only on service I would give it -5 stars if I could. These people forced us to get the police involved! We had to wait 15 min before someone showed up at the office. They gave us our code and it worked for the first gate but not for the elevators. So we had to get the employee to use her code and take us up to the 3rd floor. Once we get all our stuff to the elevators we had to get another employee to get us back downstairs. Note: when we get off the elevator it is now 6pm, we are there parked next to three other customers. The two employees are right there and see this and SAY NOTHING. We load our stuff in a few minutes and drive off. We get to the gate assuming it just opens on the way out and of course it doesn't. Our code doesn't work so we wait for the other people to finish so we can follow them out. Oh great, no one's code works because the place goes on lockdown at 6pm. Something these two malicious dingbats failed to mention. In this time we realized there was a customer stuck in the elevator bank because there was a security gate the workers had lowered and locked. She was literally stuck behind bars in a 10ft x 10ft area(2nd pic). The other customers had 3 little kids with them. We're out in the heat and none of the company phone numbers lead to a real person that can help. We end up having to call the police to come get us out as if they don't have better things they should be responding to.
Ms. Yvonne!! Thank you so much for your assistance. See you during checkout! 🫶🏽
Nyoka is just filling in but she is amazing, made me forget I was upset,.
Clean and easy
It's been very good. I've had this unit here for going on 3 years now. The only thing that annoys me is never having the dolly carts to load up stuff with. Very inconvenient....
Don’t expect them to have a cart available, to answer the phones, or to even be in the office. Not to mention, the hours are so inconvenient especially for weekend moves. Calling corporate does no good since they will just keep transferring you. This is the WORSE experience I’ve had with Public Storage, and I won’t use them again. The “Live Chat” is a virtual assistant that doesn’t understand anything you’re saying, and their corporate agents will just hang up on you if they can’t help. Very unprofessional!
I have to say this location was pretty bad. From the pain in the butt it was to get in the front gate, up the elevators, and even in the front door! It's definitely not worth the hassle. The bathrooms were gross and the staff was rude. It's your money, spend it wisely.
Ms Yvonne Was So Helpful and Knowledgeable About the property Would Mostly Recommend If You Want To Get The Job Done Ask For her
Management here is good with customer service which is why I'm still there. Initially, I had an issue and it's because sometimes employees forget to understand that service is the most important aspect of their job.
I'm not here to leave a negative review because the situation was solved promptly but Management. You have to get people as good and understanding as you are. Thank you for resolving my situation and appreciate doing business here.
Buena ubicacion local,accesibilidad,condiciones y seguridad
They would not let me out of the exit gate after hours because I couldn't relay my DRL number. The gentleman from CA even told me to park my car and just come back the next day for it. This will be my last month there. The hours were already too inconvenient! And customer service is never any help.
THE WORSE OF THE WORSE couldn’t access my unite on MOVING DAY no one is at the office ever and no one picks up the phone. Go anywhere else but here please. And I wasn’t the only one I was out there with 3 other people same move in day and no one can go anywhere. TERRIBLE TERRIBLE TERRIBLE.
Yvonne did a great job at resolving my issue
I have had a generally good experience, but don't expect a quick response if you have issues. After having issues with their auto-pay feature, I couldn't get anybody to answer my phone calls or emails for two weeks. Once I got ahold of Yvonne at the local and Kevin at the district office, they were very helpful and professional. I just wish they had enough staff for somebody to be manning the front office at most times.
Every time I come, someone is not available at the front desk to help or on the phone during open hours.
Facility is excellent, clean and new. Had an issue with the office and with the toll free help line. Changed my one star review ( due to customer service aspect) to 5 star because Kevin the Northwest Houston District manager called and rectified the issue with a simple explanation. That's all it took. A clear, concise explanation.
NEVER has carts available, never.
Best service yvo is the one to help you get everything that you need done moving was quick and easy
Deja was so great and helpful in making the move in and transfer process as easy as possible! Definitely a wonderful and informative experience with both ladies up front.
I’ve been storing here almost a year. It was an easy process . Just recently I had to call about my account and Yvonne was so very nice. She was patient and genuinely cared about my concerns. She was a great help ; awesome customer service😍
Great property to have a storage unit the manager of the property does a great job to help her customers with they needs
Staff was not helpful. Called main office, they were also not helpful. Waste of time using this place.
Yvonne is amazing!
Just last week I came in to make a payment and I dropped some money but with the help of Yvonne she was able to find and return the cash to me . She is a very helpful and caring person . Thank you once again Yvonne
Thank you Yvonne at Public Storage on Hemsted for all of your speedy help and great customer service. The way you assisted me and also assured me of some services i wasn't aware of . So when I need your company again. I will make sure to tell my friends and associates I will be back. Alhamdulillah!! 🙂🙂🙂🙂💜
Ms. Yvonne is absolutely amazing. Her support and knowledge in preparation and during my state to state relocation was tip notch. Even when we ran into an issue with the moving transportation service, she stepped in and pre-arranged all that was needed at the storage facility. I could not be more grateful and would tell others over and over again to choose this location simply because of Ms. Yvonne. The owner of the site should also receive kudos given they approved Ms. Yvonne's specific request. Grateful for all that were involved.
Yvonne was very professional and helpful. Came to my rescue at Hempstead hwy location. Yay for Yvonne.
Yvonne was a big help. Offered to help move boxes, knowledgeable, gave helpful recommendations. Thanks Yvonne!
I am a first time user of public storage. My experience at Public Storage has been a positive one. This facility is kept clean, safe and everything is secured. Ms. Yvonne, the location manager, was very professional with me as well as with other customers who stopped in while I was there. She patiently answered all of my questions and provided me with helpful moving tips as well. Because of Ms. Yvonne’s professionalism and the way she smoothly runs this facility, I highly recommend it to other future customers.
Yvonne was very quick and informative about my unit and very friendly even though this is not my storage facility I will be returning to make payments here again to receive the best service.
I’d like to start of by saying when a person goes over and beyond for you, you stop what you’re doing and give the name to the lord and give a review. Yvonne Benton is amazing. Since I’ve been in Texas I only met two people that did selfless acts, assuring there client is happy. I dropped my cell phone down the elevator shaft while moving,amoungst being sick and regular day travesties. I end up having a panic attack, Miss Yvonne prayed with me kept me aligned and had the paramedics help me out when she realized her company can only do so much. Now the paramedics went above and beyond taking my vitals and with the help of Miss Yvonne saved my phone hours later,and well beyond end of day. I felt alone in a time where I felt defeated she said GOD will continue to test my faith- stay strong . I feel as though now she is my big sister- and a Public storage Angel. Where everyone said there’s nothing they can do she Showed me what she can do. Public storage is lucky to have Miss Benton. Forever grateful 🌸
I love the Hempstead location! I would give 6 stars if it was possible. It’s very clean and a nice facility. I was most impressed and well satisfied with the service Yvonne gave me. She expedited my reservation and was very friendly and helpful! I’m so happy and feel secure for choosing this location to store my personal belongings.
Mrs. Yvonne was very kind, courteous and professional throughout my whole stay. Mrs. Yvonne was very helpful during my check in process it went smooth. I definitely recommend this storage and Mrs. Yvonne customer service.
I’ve been storing my things at Public Storage for the past couple yrs. Was at the one on 290 before moving to this one on Hempstead and I have no complaints!! The only reason I moved our things from 290 -Hempstead was bcz this one is climate controlled and our stuff will be safer and hopefully not fall apart due to weather! The facility is brand new or just looks New it’s clean they keep it locked up and secure I always feel safe when I’m there! Oh ya and they have a few platform dolly’s for us to use when we need!!! It’s great!!! And even more importantly and amazing THE PRICES ARE AMAZING!!!!!!! I don’t feel like I’m wasting my money! The people that wk there are pretty great too! I’m happy!
Very nice and competent, lady Ms. Yvonne Benton...Deserves a raise. YAAAYYY🥲😍😘
I went around looking for a storage. At this facility there was several storage. Yvonne was very professional and helpful as in to choose the right size, low cost and convenient storage. She went extra mile in helping to go through online process for our reservation. Just visit the storage, you will not be disappointed.
Yvonne is a great help she really made my first time a breeze. Thank you so much
This location is the best! Ms.Yvonne went out her way to help me rent my storage unit and was nice also very informative on questions I asked. Property clean and nice!
There was a little technical difficulties. But Yvonne was so helpful, she was very patient with the whole process. I really appreciate everything she did for me, very professional!
Awesome staff. Yvonne went above and beyond to help out with my situation. Love the way she handled everything no hassle at all. Very professional
Yvonne you where very helpful with my move in also thanks for helping me down load the PS App
Ms Vicky helped me out!!!
Vicki was really helpful in me renting my space today. Thank you !!!!
Vicki was very helpful and professional I would gladly give her 10 stars.