Public Storage Self-Storage Units at 799 East Loop 820, Fort Worth, TX

Scammers! I called them to tell them to close my account and I also approved of them to cut my lock, and for 4-5 months after that they continued to call me to ask to pay the new balance for that month. Every month I picked up and reiterated the same thing, saying I want to close the account and that I give them permission to clip my lock. Every time they said okay and ended the call. It wasn't until several months later that I was told I needed to send a written statement stating this, and that telling them over the phone via a recorded line was not enough. Due to not giving a written statement, I am forced to pay it, although we spoke every month they called about the balance. No one over the phone ever told me that in any conversation with them. Ridiculous. The nerve of some companies...

The new property manager. Walkes the property she is very professional, and reachable, I give her a 💯

Lamar is very sweet and kind.

Lamar has been great, helpful, courteous and spent time to explain how it works!!! He help us greatly. Jim

I loved Cassandra she was extra nice and she was able to delayed my rent increase on my storage in a time of need I really appreciate it truly appreciate it 😩💪🏽🩷

It was an a good experience

Great service

I will give him zero stars that own customer service don’t work. They’ll take care of it. They don’t address and they also there’s camera. They said high issues when I have insurance all the time I’ma escalate these all the way to the top until I get all this taken care of. I got two units with these people is that 1004 and 806 and the 1004 is the one that has rats and overflow when it rains bad all my stuff is damaged due to the rats and water damage and they’re trying to say I didn’t even have insurance when the beginning when I start my contract with him I didn’t have my insurance for some reason, they took it off so they could not take care of it, but I’m not taking him to court if I got to any about I do not recommend this property of Public Storage to no one

Moving back from Oklahoma has been a giant pain. We were helped by Lamar who couldn’t have been any more accommodating and was the most polite, especially on such short notice.

I like the fact that now there is 24 hour access availability i enjoy the climate control but it is keept at 80 degrees in the halls witch it feels very hot when I am in my storage room/ locker maybe if there were fans or something in the hall ways it would help and it would be nice if there were a light in our units because if you close the door to the climate control storages hall with in a few mins all the hall lights go out so it seems to let the cool air out of the building if we have to leave the hall doors open so you have to make it hotter in everyone's unit to have some kinda light in our unit o and the last thing is I could not find a bathroom on the sight so if makes it very hard to organize my unit or anything because I gave to pack everything in there in such a rush to run to a restroom but there than those few things it is a nice place

Everything is ok.

Casey was great and he was very responsive and helped me with a payment issue thank a lot

Super easy and it was an overall rush on my end, they helped me even when I felt I was last min.! Easy access to your unit, it was bigger than I expected it to be. That’s a bonus! She was nice enough to call me back just to see if I had any problems or needed help. That’s great customer care! I wanted to point out how scary it was for me just to get a storage, but they took real good care of me and you can’t match their price neither! Great service!

Linda and Kacey are very friendly and informative.

Thank-you Linda. So was so much help. Much appreciated. You are a gem. One of a kind. Thanks again

Went by the help my mother in law with her storage and was greeted by Linda and she was able to assist me and answered all my questions, thank you!

Linda is amazing everytime we see her she is so friendly

Linda is always with a smile and great to me and my Fiance. Property is well-maintained and clean all the time.

Thank you so much to Linda. She called and really explained everything to me and even waiting in the office to help me with accessing my space. That woman has a beautiful spirit. She is great.

Linda was great. Property is clean and well maintained.

So, I liked this storage place UNTIL I fell on hard times. This month I could not pay, never missed a payment for 2 + years. They didn’t want to help at all didn’t want to come to any solutions. That’s fine. Disabled my gate code. I cried and cried bc all I had in my account was the rent but my suite rent. I went ahead and paid it to get to my storage unit. Gave my belongings to a family member. I asked since my things won’t be in the storage for a while can they prorate the rent. Wouldn’t even do that. This just isn’t a place that values or rewards loyalty and I don’t want handouts I just needed some type of help and just like that I seen I was just another contract, just another number. It’s so hard to get in contact with the property manager. Whenever I let them know that I wanted to pull all my things and close my unit the closed it immediately and still haven’t returned my calls. It’s disappointing for sure, it hurt but I’m glad that I closed it and let it go. Cause they went up $100 on me too !! 😭

horrible customer service

Linda and Casey was helpful. Thank you both. For getting me and my daughter Stephanie taking care of.

The lady in the office was awesome we needed to upgrade from a 5x5 to a 10x10 and she was able to accommodate us with no problem at all. She helped us with the payment process and made sure the update went smooth. Thank you ( forgot her name ) you know who you are 😃! 👍

Linda and Casey was so helpful. They are so willing to helpful. I came by and both them are working hard to clean up properly.

Moved out my unit September 24 of this year and they’re still trying to charge me october rent for a unit I don’t even have stuff in and ive put in multiple tickets and even called the building to have them fix this issue and still havent gotten it taken care of these people are shit

Great help from Glenn! The Best Ever!

She was great service even though it was holiday.

Linda was so helpful . She had a beautiful spirit and wonderful smile. She answered all my questions. Thank you Linda

I’ve always had a great experience when renting storage spaces from Public Storage. Why end a good thing.

Linda was so helpful. Took me to look at multiple units. With a great smile and positive attitude. Thank you Linda.

Linda‘s amazing help

Linda was so helpful. Got me taking care of quickly.

Linda was very nice & helpful. She broke everything down perfectly.

This is not where I wanted to go

Linda is amazing!! Took the time to help us with a situation and made it easy. Thank you so much for going above and beyond!!

Mrs.Morri..Listened, Understood, And Got Me Access To My Unit In One Day..Even Though I Had Been Trying To Gain Access To My Storage Unit For 4 Weeks Prior..Mrs.Morri Thank You Soo Much..You Rock..You Are A Super Star

Recently moved out of a unit I had been paying for since 2016. I scheduled the move out weeks in advance and was even contacted about it. Upon me & the scheduled movers arrival I noticed my lock was missing off of my storage unit and had been locked with another lock. Immediately called customer service and no one was able to help. Went to the front office and saw property worker and regional manager Aaron who couldn’t understand or give an explanation as to why I was unable to get into my unit. Not to mention there were roaches everywhere in the front office. Aaron finally came out to look at the unit and call the locksmith who stated it would be 3pm before they could come and I told him that wouldn’t work because my movers are here and has a schedule. Aaron stated that he would give us a couple more days for free to come and get our items or we could break the lock and get in. We literally had to break into our own storage unit to gather our items . I will never use public storage again. It is illegal to hold someone things . Hence right to privacy and right to access . This complaint will be going to corporate or court as well.

Leonardo was extremely helpful and excellent customer service. Highly recommend this location.

Great

Too over charged

If I could say 0 stars I would! This place is terrible! I ordered a unit by talking to someone through a machine first of all! Never had any eye to eye contact whatsoever! Can't get a hold of anyone now! It just goes back to the same recording! I've tried calling corporate and the same thing happened! I was told originally the unit I bought was $45. Well they keep charging $75 every month! And the messed up thing is I can't even get into my storage! Someone else's lock is on the unit that I'M PAYING FOR! I called and left a message to tell them to cancel the unit, QUIT CHARGING MY CARD FOR A UNIT I CANT EVEN ACCESS! And they took ANOTHER $75 out of my account when the price should only be $45! Don't come here if you're a minority! They don't like us!

I paid my bill and the manager says she does not work here anymore and will not grant us access to our unit like we were told by the people at corporate I'm stuck outside my unit in the facility with my truck loaded this is the worst experience I've ever had at a storage facility I recommend no one rent here

This is a kiosk run facility. However the Property Manager Tiffany reached out to see if there was anything I needed and to make sure my experience renting a space was a good one. Is was smooth and the keys were ready and available to lock the storage on site. It is easily accessible from the freeway and the property is easy to drive in and out of. Thanks Public Storage!!!

I needed a storage ASAP, and I have to say that I called the number got a customer service representative named Adam who was so sweet, very informative, and had a very comfortable voice which made this a very easy process. I was told that I qualified for the $1 promotion, $29.99 for insurance coverage( which is non refundable), and $19.99 for their lock total, which I paid that day was $51.64. Thinking everything was taken care of I received a humbling call from Ms. Tiffany informing me that the storage unit I had thought was paid up til November 1st (which was not the case). That I needed to pay for Oct 1st-21st, and I needed to pay $54.63 to cover that paymentI (which i wasn't aware of) . I'm not going to lie I was upset to say the least, and Ms. Tiffany was so professional regardless of how my verbal conversation went towards her. After talking things out she was very supportive of helping me get things straightened out. She's just a very cool person, and keeps her professionalism despite the situation she was put in. * Yes, I did apologize to her, letting her know it wasn't nothing personal towards her that I was just blindsided with the new information. *Pictures below are when I paid , and the fact I had the payments setup as auto-pay which was declined due to the fact I keep my card's turned off*

The place is run down. They dont seem to have anyone there watching things. I noticed someone tampered with the door of my unit. There is no way to contact support if you're having a problem. The phone number listed never answers, so you're just on your own. I went to throw some things in the dumpster today, and they have it locked down, lol. Figures they would spend more time locking up the dumpster that Tennants pay for vs. worrying about the security of the facility overall. I noticed someone cut a hole behind the dumpster in the fence. Guess what? I can't tell anyone... I can't report it.. office is just an automated machine. I'll be so glad when i get my last bit of things out this next month. They raise the price over and over and over even when other are struggling in this economy. They just care about your money. If i were you, i would use a different place or just a different public storage location in general. This one sucks. I can't wait to be out!

Worst place EVER. They auctioned off my unit and I AM A DISABLED VETERAN AND HAD BOXES OF ALL MY MEDICAL RECORDS AND ALL MY VA PAPERWORK IN there. Along with my sons medical stuff too. They illegally put my unit Iein for none payment for one month....and sold my stuff on Friday August 23. I never received any written notice. I did receive a message late Thursday night that I needed to pay the full balance or my unit would be sold in auction on Friday....and I tried calling again and again.,and NO ONE WOULD EVER CALL ME BACK TO HELP ME WITH MY ACCOUNT. IT'S A HIPA VIOLATION IN REGARDS TO MY VA PAPERWORK ABD MEDICAL RECORDS BEING SOLD. HOW IS IT THAT MY PAYMENT IS DUE ON YHE 1ST....AND IM ONLY LATE 6 WEEKS AND Y'ALL DECIDE TO AUCTION OFF MY UNIT AND NOT SEND ME ANY WRITTEN NOTICE???? WOW ON TOP OF THAT.....I AM homeless with my son ...in the homeless veterans program waiting on housing voucher. I explained all of this when I rented to unit I person on May 31st. I just do NOT UNDERSTAND HOW THIS CAN HAPPEN... I DONT CARE ABOUT THE PROPERTY. ALL I WANT IS ALLLL OF MY PAPERWORK AND PICTURES. ALL MY VETERAN STUFF...MY MEDICAL RECORDS MY VA PAPERWORK...THATS MINE AND I WANT IT BACK. PS...Ive already talked to an attorney and what y'all did was illegal in regards my VA medical records and paperwork. HIPA VIOLATION. IVE BEEN CALLING AND LEAVING MESSAGES...AND I STILL HAVEN'T HAD ONE CALL FROM THE PROPERTY MANAGER. OH BTW.... The 3 People that I have been able to talk since yesterday morning were rude and disrespectful and COULD CARE LESS THAT IM A VETERAN. NOT ONCE HAS ANY Apologized And said that they will fix it for me. Guess y'all aren't Veteran friendly. Bc Yasmin was the first little girl I talked to yesterday about this and she laughed at me. .and kept saying "well I can't hear you very well so you need to call the property manager".

Accidentally booked a unit that was not climate controlled and Heather, the clerk at store#28127, came out to greet me at the kiosk. She was very patient and kind. She helped me find exactly what I needed and explained how to cancel and rebook a space. Thanks Heather!!

Have only been there like 2 weeks and already have seen alot of roaches and spiders. Ive been at alot of other storage places and have never seen it this bad.

Heather was great she was able to help me with all that I needed highly recommend

Heather was amazing. She went above and beyond to help me during my move in and move out process.

This location helped me on my decision tremendously. Although I had one right across the street from my home and no one reached out or was able to assist. So I took the next closet location. I even got to speak with a live agent. They did return my call. Very thankful and pleased.

Heather at storage location on hurst blv was very professional , promp and curtious 😊

Austin was very friendly and has great customer service!!

Great location for storage nice and clean and makes sure your taken care of

Just not worth it.

Austin what a great help

My experience has been great given the little time I’ve had my storage unit. Called to get some answers about a few things and couldn’t get through and then the next morning a nice man named Austin gave me a call and was able to provide me with the answers to those questions. If you need any questions answered ask for Austin he’s amazing!!!

My experience was great with Heather. She made it easy, good customer care. She deserves a 10 stars . Thanks Heather

Nice storage units. Clean and safe.

They have a new automation system that's so convenient!

I just got off the phone with Austin over at Public Storage. I must say that I appreciate this guy for his willingness to reach out to me in order to let me know that he's here to satisfy our concerns as tenants. Very professional young man! Definitely one of a kind! I highly recommend Public Storage if your looking for similar service.

I got a great promotion and a very clean storage unit. I love the security of using the app to obtain entry and existing of Public Storage.

Please do not leave valuable items here as they have no staff that you may contact for help at alllll !!! No one answers the phone and your things are 10/10 going to be stolen and auctioned off to the highest bidder. Property managers don’t do their job in insuring the correct information is given out in regards to Payments and where the stolen property is!!!!!!!!!!!! Do not do business with them, I thought the previous bad reviews were inaccurate, but they are very much so accurate.

I had rented space here many years ago and it is still kept in very good condition. Although I now communicate by phone or their service kiosk, the people I talk with are helpful and friendly as ever!

Worst place ever I have had my Storage for 3 years Decided to move out Main reason is because Every time you turn around They are going up on the rent Decided to move out Oct 1 / 2023 And I get a call today saying that I need to pay for the full months RENT of a $ 100.00 I told them I am not pay a $ 100.00 for 1 day They are a bunch of thieves that's what they are

This place is a nightmare to deal with. I can’t even pay for my reservation. I made one online, came to the kiosk to pay since it would not let me continue online. Then it turns out my storage is no longer available. Every time someone pops up on the kiosk to help, they just hang up. Same as the customer service number, they all hang up. They are too lazy to do their job. Save yourself your time and pay more for a better storage. Public storage sucks.

Trashy storage.

This storage facility are Theives they will take all your things and Never call you to make arrangements.They took very expensive clothes and several mink stoles that were my grandmothers prized possessions if you get just 1 month behind they will tag on fees that will make it impossible for you to get caught up I am talking about hundreds of dollars and then if you don't have the money at the time to pay it they will Not contact you about it either and your stuff will be gone thats what happened to me and I contacted the main office to figure out how to pay it they said yiu don't have the money to pay it RIGHT THEN There is NOTHING WE CAN DO I could have paid in installments but they did not have that option I am warning you DONT GET BEHIND NOT ONE MONTH OR IT WILL BE IMPOSSIBLE TO GET CAUGHT UP

Clean and new facility. Self service kiosk is very convenient. Tiffany is AMAZING too. Had an issue with my unit and she took care of it with great communication and speed.

Having on going issues with this location. The managers bounce around so when you think you have a situation rectified it fails to be communicated with the additional managers. We had been locked out of his storage for a lil over a month because they did renovations on the property right after he signed the agreement and didn’t communicate that they would be removing our lock and replacing the locks with theirs .. and when we tried to get the key no one could find it . Its just horrible These 2 cars are also always blocking the entryway and it’s annoying having to reverse out the alley with all the humps esp when other vehicles are parked getting things out of their storage

It’s sad I had to drive 30 mins to this storage just to talk to a machine instead of anyone just answering the phone. Definitely moving locations this is ridiculous.

Won’t ever rent here ever again!!!!! They changed the doors and locks without sending out any messages. Very inconvenient. I have to drive to another location just to pick up my key to access my things in this unit. This is terrible.

Store it some place

Thanks for the management of the location on E & S Loop 820 took great care of a minor issue that I had great place to store you personally items 💯💯💯👌🏽

price for storage is insane. so maybe I'm not the best to review but not cool with it at all

Dirty in frosted with rats scary part of town

It is what it is, a storage facility. There's only a kiosk, and the entry hours could be later, 9pm isn't great.

The hours are not reasonable for gate entry. They should at least be open til 10pm if not 11. Some schedules don't allow customers to get off til 8pm and trying to rush to move your things by 9pm is difficult. They need to definitely extend their hours and accommodate the customers who work later . They don't offer 24 hour access even for move in day.

No one to talk to but a kiosk machine here 😥 I guess I’ll go to Uhall storage across the street at least they have employees to talk to an ask questions