Public Storage Self-Storage Units at 799 East Loop 820, Fort Worth, TX

It was an a good experience

Great service

Moving back from Oklahoma has been a giant pain. We were helped by Lamar who couldn’t have been any more accommodating and was the most polite, especially on such short notice.

Everything is ok.

Casey was great and he was very responsive and helped me with a payment issue thank a lot

Super easy and it was an overall rush on my end, they helped me even when I felt I was last min.! Easy access to your unit, it was bigger than I expected it to be. That’s a bonus! She was nice enough to call me back just to see if I had any problems or needed help. That’s great customer care! I wanted to point out how scary it was for me just to get a storage, but they took real good care of me and you can’t match their price neither! Great service!

Linda and Kacey are very friendly and informative.

Thank-you Linda. So was so much help. Much appreciated. You are a gem. One of a kind. Thanks again

Went by the help my mother in law with her storage and was greeted by Linda and she was able to assist me and answered all my questions, thank you!

Linda is amazing everytime we see her she is so friendly

Linda is always with a smile and great to me and my Fiance. Property is well-maintained and clean all the time.

Thank you so much to Linda. She called and really explained everything to me and even waiting in the office to help me with accessing my space. That woman has a beautiful spirit. She is great.

Linda was great. Property is clean and well maintained.

Linda and Casey was helpful. Thank you both. For getting me and my daughter Stephanie taking care of.

The lady in the office was awesome we needed to upgrade from a 5x5 to a 10x10 and she was able to accommodate us with no problem at all. She helped us with the payment process and made sure the update went smooth. Thank you ( forgot her name ) you know who you are 😃! 👍

Linda and Casey was so helpful. They are so willing to helpful. I came by and both them are working hard to clean up properly.

Great help from Glenn! The Best Ever!

She was great service even though it was holiday.

Linda was so helpful . She had a beautiful spirit and wonderful smile. She answered all my questions. Thank you Linda

I’ve always had a great experience when renting storage spaces from Public Storage. Why end a good thing.

Linda was so helpful. Took me to look at multiple units. With a great smile and positive attitude. Thank you Linda.

Linda‘s amazing help

Linda was so helpful. Got me taking care of quickly.

Linda was very nice & helpful. She broke everything down perfectly.

Linda is amazing!! Took the time to help us with a situation and made it easy. Thank you so much for going above and beyond!!

Mrs.Morri..Listened, Understood, And Got Me Access To My Unit In One Day..Even Though I Had Been Trying To Gain Access To My Storage Unit For 4 Weeks Prior..Mrs.Morri Thank You Soo Much..You Rock..You Are A Super Star

Leonardo was extremely helpful and excellent customer service. Highly recommend this location.

Great

This is a kiosk run facility. However the Property Manager Tiffany reached out to see if there was anything I needed and to make sure my experience renting a space was a good one. Is was smooth and the keys were ready and available to lock the storage on site. It is easily accessible from the freeway and the property is easy to drive in and out of. Thanks Public Storage!!!

I needed a storage ASAP, and I have to say that I called the number got a customer service representative named Adam who was so sweet, very informative, and had a very comfortable voice which made this a very easy process. I was told that I qualified for the $1 promotion, $29.99 for insurance coverage( which is non refundable), and $19.99 for their lock total, which I paid that day was $51.64. Thinking everything was taken care of I received a humbling call from Ms. Tiffany informing me that the storage unit I had thought was paid up til November 1st (which was not the case). That I needed to pay for Oct 1st-21st, and I needed to pay $54.63 to cover that paymentI (which i wasn't aware of) . I'm not going to lie I was upset to say the least, and Ms. Tiffany was so professional regardless of how my verbal conversation went towards her. After talking things out she was very supportive of helping me get things straightened out. She's just a very cool person, and keeps her professionalism despite the situation she was put in. * Yes, I did apologize to her, letting her know it wasn't nothing personal towards her that I was just blindsided with the new information. *Pictures below are when I paid , and the fact I had the payments setup as auto-pay which was declined due to the fact I keep my card's turned off*

Accidentally booked a unit that was not climate controlled and Heather, the clerk at store#28127, came out to greet me at the kiosk. She was very patient and kind. She helped me find exactly what I needed and explained how to cancel and rebook a space. Thanks Heather!!

Heather was great she was able to help me with all that I needed highly recommend

Heather was amazing. She went above and beyond to help me during my move in and move out process.

This location helped me on my decision tremendously. Although I had one right across the street from my home and no one reached out or was able to assist. So I took the next closet location. I even got to speak with a live agent. They did return my call. Very thankful and pleased.

Heather at storage location on hurst blv was very professional , promp and curtious 😊

Austin was very friendly and has great customer service!!

Great location for storage nice and clean and makes sure your taken care of

Austin what a great help

My experience has been great given the little time I’ve had my storage unit. Called to get some answers about a few things and couldn’t get through and then the next morning a nice man named Austin gave me a call and was able to provide me with the answers to those questions. If you need any questions answered ask for Austin he’s amazing!!!

My experience was great with Heather. She made it easy, good customer care. She deserves a 10 stars . Thanks Heather

They have a new automation system that's so convenient!

I just got off the phone with Austin over at Public Storage. I must say that I appreciate this guy for his willingness to reach out to me in order to let me know that he's here to satisfy our concerns as tenants. Very professional young man! Definitely one of a kind! I highly recommend Public Storage if your looking for similar service.

I got a great promotion and a very clean storage unit. I love the security of using the app to obtain entry and existing of Public Storage.

I had rented space here many years ago and it is still kept in very good condition. Although I now communicate by phone or their service kiosk, the people I talk with are helpful and friendly as ever!

Clean and new facility. Self service kiosk is very convenient. Tiffany is AMAZING too. Had an issue with my unit and she took care of it with great communication and speed.

Store it some place

Thanks for the management of the location on E & S Loop 820 took great care of a minor issue that I had great place to store you personally items 💯💯💯👌🏽