Public Storage Self-Storage Units at 799 East Loop 820, Fort Worth, TX

Trashy storage.

This storage facility are Theives they will take all your things and Never call you to make arrangements.They took very expensive clothes and several mink stoles that were my grandmothers prized possessions if you get just 1 month behind they will tag on fees that will make it impossible for you to get caught up I am talking about hundreds of dollars and then if you don't have the money at the time to pay it they will Not contact you about it either and your stuff will be gone thats what happened to me and I contacted the main office to figure out how to pay it they said yiu don't have the money to pay it RIGHT THEN There is NOTHING WE CAN DO I could have paid in installments but they did not have that option I am warning you DONT GET BEHIND NOT ONE MONTH OR IT WILL BE IMPOSSIBLE TO GET CAUGHT UP

Clean and new facility. Self service kiosk is very convenient. Tiffany is AMAZING too. Had an issue with my unit and she took care of it with great communication and speed.

Having on going issues with this location. The managers bounce around so when you think you have a situation rectified it fails to be communicated with the additional managers. We had been locked out of his storage for a lil over a month because they did renovations on the property right after he signed the agreement and didn’t communicate that they would be removing our lock and replacing the locks with theirs .. and when we tried to get the key no one could find it . Its just horrible These 2 cars are also always blocking the entryway and it’s annoying having to reverse out the alley with all the humps esp when other vehicles are parked getting things out of their storage

It’s sad I had to drive 30 mins to this storage just to talk to a machine instead of anyone just answering the phone. Definitely moving locations this is ridiculous.

Won’t ever rent here ever again!!!!! They changed the doors and locks without sending out any messages. Very inconvenient. I have to drive to another location just to pick up my key to access my things in this unit. This is terrible.

Helpful

Store it some place

Thanks for the management of the location on E & S Loop 820 took great care of a minor issue that I had great place to store you personally items 💯💯💯👌🏽

price for storage is insane. so maybe I'm not the best to review but not cool with it at all

Dirty in frosted with rats scary part of town

It is what it is, a storage facility. There's only a kiosk, and the entry hours could be later, 9pm isn't great.

The hours are not reasonable for gate entry. They should at least be open til 10pm if not 11. Some schedules don't allow customers to get off til 8pm and trying to rush to move your things by 9pm is difficult. They need to definitely extend their hours and accommodate the customers who work later . They don't offer 24 hour access even for move in day.

No one to talk to but a kiosk machine here 😥 I guess I’ll go to Uhall storage across the street at least they have employees to talk to an ask questions

Great people

Mostly reasonably priced. I've had a unit here off and on over the past few years.

Nicole Very respectful and courteous

My unit along with 6 other units all were broken into on the same night. This place only has a couple security cameras and nothing was seen. They really need to up their security game otherwise people are going to keep getting broken into. We’ll be finding a different place to store our belongings.

Jared the sells person was very polite and informative, I needed to look at 2 units to decide which one that I needed even though it was cold outside he didn't mind at all to have to go outside the warm area to show them to me, he was very professional about it.

Johnathan was very polite and pleasant to work with. He was very helpful and made it easy

Jonathen has been very helpful in switching my units. Made it very stress free for me and quickly.

Hey there just wanted to leave a review for this location that I used for the first time. Actually first time using a storage company at all. Over all I would say I have NO complaints about the location. The manager Jonathon was super cool, professional, answered all my questions and He really made the whole process was stress free!! It’s great to use services from a place that staff has great energy and not rude at all. The employees there I’ve spoke with have also been amazing even one guy can’t remember his name but helped me when a wasp flew into my unit and I freaked out lol won’t be needing the unit long but I know where to go if I ever need to again thanks guys!! ——CHRISTINA GLASCO, FORT WORTH TEXAS

Johnathan was AWESOME and very friendly and helpful! Will be back soon

Thank you very much from mrs. Johnny at public storage for being so friendly and helpful!

I have never experienced better customer service at any storage facility than this Public Storage. Jon was the bomb!!!

Cool guy

My car broke down and Johnathon was a relief of stress, a great guy and a great place to store your belongings and not have to worry about hidden fees and taxes.. everybody there is friendly and understanding.. thanks public storage.

I just had the best experience walking into this location, I’m happy I wasn’t rushed, he had a GREAT attitude and customer service was A1.

Been a commercial renter for some years now, and John really went out his way to help me with a issue I was having .Thanks Jhon

Jon was awesome!

Through This Hard Time. Jonathan Has Worked Very Patiently With Me.... Defiantly Deserve A 7 🌟 But Since It Stops at 5 i will have no problems giving him that. Thank You

Jonathan the manager was alot of help and very nice

Jared was Very helpfull good prices

Great customer service. Very informative and made sure I was aware of everything.

Great Customer Service, Cost and Location.

Anthony gave me great service and was very friendly and made me feel welcomed.

Good customer service from Anthony

Public Storage is a place a place to keep your stuff in storage at but I don't appreciate the fact that I've been with them over six months and I'll be going up so now I'm paying a hundred and some dollars a month I just can't afford it I will be leaving there

Anthony did a great job and stay after close to help me get a space I love the great customer service

Anthony gave good service real good guy thank you

Ms. Amy is a great customer advocate! I observed that she had a great working relationship with the customers she assisted ahead of me! My turn was no different!!! She was able to ensure that I knew all of my options and even set up a courtesy reservation at a different location that better suited my needs. Keep up the good work, Amy! Public Storage she is a winner for sure!

Amy is super nice!!! She is very helpful and took care of all my needs today. Thank you Amy🥰

Anthony was a big help and knew his job very well

Prices could be lower

Wonderful experience. Anthony was great!

Amy!! Is the best 😘☺️🤩

Stopped by Public Storage off John T White and 820. Spent some time talking with Anthony who was happy to answer my questions.

Ok

Anthony was very helpful and accommodating, even in all this nasty weather! I did not catch the gentleman's name on the phone, but he was also very pleasant confirming the reservation, made sure I had all my storage needs covered! Thank you both!!

Amy and Anthony were great to us and provide great customer service. They made sure we were informed of all of our choices and helped us with any questions that we had.

Amy was so great on helping me with my rental process. Anthony was so helpful on helping with assistance.

I enjoy going to the public storage on 799 East loop 820 and Amy help me and show melshe shows me what's best for me in the in the sizes of the storage you very very helpful she's such a sweet person you couldn't find a better employee I really appreciate working with her thank you

Staff was very helpful today. Very quick process. Very professional

When is the next onlone Auction for Public Storage on East loop 820 Fort Worth, Texas?

Amy was accommodating with a situation and very understanding. Thank you to the Manager Amy for making my visit to Public Storage a pleasant one.

Amy was soo helpful!! Loved talking with her and receiving her help. Really felt like I was doing business with a friend

Amy was the best. I was in and out in minutes. She was very helpful, knowledgeable, and gave great customer service.

The customer service at this particular location is excellent the attendant Amy is very good she is knowledgeable friendly and very effective

Mia & Amy & and the new guy was awesome they help me and my granny out so much they helped me found the right storage for me and my family stuff and the prices are so great. They walked me through everything and showed me each storage by the sizes. Thanks so much if I every need a storage again I will be back thanks guys.

Jorge did my rental and WAS EXCELLENT!! Perfect service and it was fast ! I highly recommend coming to this location just to do business with Jorge!

Sam W was professional friendly and knowledgeable Thanks

Mia was very nice and helpful

Mia help me out today made everything easy for me and real nice place to come to

Great place to put stuff

Amy and Mia are great !!!! Great service

amy and mia were helpful

So professional and kind. Absolutely wonderful!

Aubrey was amazing! Very helpful and sweet

Amy was awesome prices are great really helpful and nice

Friendly staff, great prices.

Amy was very helpful and friendly

Amy and shannon were great best exprenice ever

Good location.

Shannon was wonderful! She was not only knowledgeable, but also extremely friendly! Her customer service is excellent!! I will definitely be coming back thanks to her!!

Management raided my unit.

I took my mom here to get her first storage unit and the staff Amy was great and welcoming to è and my mom. She walked my mom through all the prices and showed her the size she picked out even though it was 5 minutes to closing. We didn't feel rushed out. From start to finish it was a great experience. Now if I can say one thing that can be improved is when ever staff leave the building to check locks ext.. they should put up a sign saying making my rounds or on the grounds please wait. Because when we got there we thought they went home early but she was just doing a little cleaning which I must say looked great.

Amy was very helpful with my storage needs. Highly recommend this location. Management is friendly and tentative to customers.

Amy is absolutely fabulous, she was so much help and made sure everything went smoothly!! Thanks again Amy

Ok

Amy was very nice and helpful very friendly she was great to chat with the facilities are nice and clean she made the move in really easy if you need storage come see her

Amy was very helpful to me everything was great

Why are you charging more for storage in minority based community

Ms. Samantha was very friendly, helpful, and knowledgeable! She walked me through every point from renting, insurance, to the promotions going on. Any questions I had she answered. She even made sure I had enough supplies for packing for my move. She was such a delight!

Amy was amazing and very helpful. Easy to work with and talk to

Easy to reserve and checkin. Very helpful and kind staff.

Amy is any amazing person stop by to she her is u need a unit

Expensive

Unfair establishment. Rats was living in my unit and lost my belongings!! Ugh!! Don't waste your time or money!!

Amy and Cherish were very helpful! They made sure the process was easy and I had the perfect amount of space for my things!

Amy and Cherish are wonderful

Amy & Cherish were very helpful and informative! These ladies deserve a gold medal for making my experience quick, easy, and professional. If you need storage space go and see them. Thanks again!

Amy is sooooooo awesone. Best employee Public Storage has. I never want to deal with anyone else!! :)

Amy was awesome!!! I will be recommending this place to others. 👍

Amy was super awesome and very professional public storage is definitely good in my book Thank you Amy

Zoe was Awesome

This place is great! The entire experience was very hassle free. Amy is the BOMB!! 😄😄😄

Amy was very helpful

Amy is an amazing manager who possesses top-notch customer service skills. Amy explained the public storage information succinctly and in an easy-to-understand fashion to me and my boyfriend, Shannon. When Amy showed the storage unit she was very friendly and conversational during the walk/location. Needless to say, we are very happy we chose this storage facility!

Amy is Awesome !! Very caring and helpful

Fine

Amy was very helpful 5 stars!

Wonderful Service and a Great Rate! Gabrielle was Efficient and Respectful.

Cherish hustled me and up sold merchandise not needed. Jk, great work from the staff and they made me feel very welcomed.

Amy was GRRRREEAAT

Clean facility and friendly customer service! Amy answered all of my questions and made my moving experience easy! 5 stars!

Dre was the most patient and friendly representative I've met. He was very thorough and made sure I was taken care of. He went over the contract and walked me thru everything step by step to ensure I was satisfied.

Amy was just amazing so kind and friendly! She made it easy for me to have my storage space while I am moving. Her kind and friendly attitude really makes renting here the perfect place!

Had a great experience here. The young lady ,Amy was a great help and very informative. Made life much easier and efficient. Thanks Amy!

My attendant... To die for!

Great Customer Service. Amy was very courteous and friendly and made the whole moving process a breeze 👍 tyvm

I am very satisfied and the customer was great thanks to Lillian. Love it. Thank you. And keep up the good work.

She was a great hhel aan God bbles her

For a fairly new place youd think they would have more than accomadating storage but I'm not going inside a hallway up an elevator with my kayak. Newer isn't always better as far as I'm concerned.

Property manager was awesome!!

Property manager was awesome!!!

Tina X provided super service

Friendly people

Quick in & out.

Great staff, Aimee was too happy to help me get the perfect storage for my things. Whitney was also great. I loved the energy from these two. Need more people like this working everywhere!

Great and secure place to store your items.

Tina was very helpful! Highly recommended

Well i put my stuff in a unit that was 85.00 + 15.00 insurance. I held it there for 3 years . I was over charged I paid way to much for a small , spider and bug infested space . over 100 for there smallest unit . then the prices hikes every year they came up with sum higher price. Finally got my stuff and most of it is unusable such a waste time and money .

Clean facility! Aimee was super professional & helpful. She took great care of us. We would definitely recommend.

Ok place

Very professional

Came in to rent a storage this morning and the Reliefe Manager Deshawn was very helpful with my storage needs thanks alot!.

Good storage place. Really nice staff. Units are clean and easy to access.

Need faster response times but Jerry is cool.

Thief's.

Clean facility and great customer service! Very polite,friendly and helpful very knowledgeable in business!

I'm very happy with the service

Yes, I love the professionalism, and customer service. Aimee is the best, she is always attentive and courteous whenever me or my wife comes in to pay our bill.

Not this again..

Absolutely baffled at their lack of professionalism. I came in 2 weeks ago to get a unit, they told me I had to reserve it online. I went home and reserved my unit. Confirmed with their office twice, even called a 3rd time today on my way to move my stuff in that I was running a few minutes late. I get there and they tell me they gave my unit to someone else. What exactly is the purpose of reserving a unit if they don't hold them for you? Went across the street to Extra Storage and had absolutely terrific customer service.

Good customer service.

Worst storage place terrible area storage lockers are broke into on a regular basis and the customer service is nothing short of disgusting

Expensive

Nice place very clean no parking

Thank you aimee and ashley. Great service.

Thank you Aimee!!!!

Aimee was awsome

Road small

Aimee was awsome

The property was clean and Aimee was really helpful

Aimee was great

Came in to make my payment and April was so sweet and helpful. I don't speak English very well but her beautiful personality made it easier for me to interact. Never a dull moment with public storage!! Great service

Will Lock you out storage fast for being late. Annoying calls.

Absolutely loved my experience with Aimee !!! She's amazing! She made renting at this office a complete and total breeze thank you so very much.

Aimee was great. Thanks.

The office manager was great

Aimee was awesome

Aimee was helpful and nice. Thanks.

Tina- very professional and knowledgeable, people-person

Tina good service today

Tina was very friendly and alot of help

Very great customer service very helpful, understanding and compassionate. You guys need more like Ms.Tina. Thank you

Tina is amazing. ...great people person. I see good business in the future.

Ms. Tina was very helpful. I was late with my payment and she was very nice and insightful...

Brittney T gave me an amazing experience. Thank you for your services.

Danielle was great and great customer service

danielle is a great person doing a really good job at this location

Danielle was great customer service rep! Helped me with my code and payment! Love this location

Danielle was very nice. She has great customer service and she helped me find a storage for my son.

Great customer service!! Knowledgeable staff. Danielle gave me great pricing on storage rentals and moving tips. Auctions are always on time and organized.

Excellent service, give Kathy a raise!!!

Danielle is a nice person very friendly and helpful

Danielle was very kind and generous to show me a few spaces

Danielle was great in rental today sweet lady

Annabelle was great. Very friendly and efficient.

Great customer service! Danielle and Annabelle were very friendly and very helpful!

Danielle is a nice lady very customer friendly great job very respectful

Came in to pay my bill Danielle was great Greeted me Kindly

Danielle is great trying to get my door fixed nice lady

Kathy gave us excellent service..

Danielle was great waited for to do my rental it was closing time

Danielle was extremely helpful! This facility was very different than the last I visited yesterday in search for storage. I felt I should give her a review, she is a great representative for your company. Thank you.

Daniel was great transferred my space REALLY nice lady

Danielle great Costomer service

Danielle she is a good person she made sure we got what we need

Rosey did awesome thank you

Danielle was nice, appreciate her service.

I came to look at space danielle was very helpful i wanted a $1 special but she was nice and cute

Danielle is great.

Kathy was good..very polite and professional

Danielle did an awesome job of putting me into the perfect rental. Thanks!

Came in to pay my bill danielle was great friendly and nice

I will come back as along as Rosie here 😙😘

Ms Vickie was a good help and nice as well as ms Danielle was very friendly you need to keep employee like working for your company I'm sure I will be very happy with my service. Thanks Mrs Lassiter

Andria did a great job thank for all the help

Andria service was excellent would reccomend to friends and family! Gave 5 star service thanks!

Andria was great gave me 5 star service from the minute I walked in the door will recommend to friends and family!

Rosy is very cool. The service is hard to find and she drive to eat barbecue and menudo will beat ur ass up..smiles and kisses

Andria was amazing gave me great service with a smile.... would recommend to family and friends!!

This is a good place if you want to store your things the lady (Tina) who works here is very nice and organized very good customer service👍

Had the best experience, thank you Rose

Andria was excellent! Great service

Andria was awesome made my rental process easy and fun. She was very helpful and explained everything ... I would friends and family!

Rosy was nice and friendly

Andria is awesome, she made the renting process easy and fun. I would recommend this place to anyone looking for a storage rental.

Anabel was very informative and helpful

Great Service Amy

Andria was fabulous! Made the rental process easy!!

Andria helped us out to rent a space. She was very thorough and very friendly. Excellent customer service. Would recommend to all my friends .

Andria did and awesome hob. Very easy to get everything set up.

Andria did a great job very friendly and very a people person.

Very nice

It was nice amy helped

Amy was the best

Andria is an awesome worker. She also aims to please. She has been very helpful with me through out my storing time here.../

Andria is really GREAT!!!! She really put in the time to explain the space and helping me out with my storage. I would recommend anyone to come to this location...Thanks Andria 😄😄

Andria was very helpful fast and courteous i would recommend her to anyone

Andria was awesome and very helpful😊😊😊😊

Andria ....she was wonderful!! Very sweet!! Love her!!!!!!

Amy is a wonderful manager .very manner able and helpful

Andria was awesome.

Great customer service!

Andria was great! 5 stars!

Andria is amazing wonderful customer service... 😁😁

Andria gave great service thanks def 5 star service!

Andrea was very helpful, awesome experience from this place!

The lady Andria who helped me saved me $80 which is A LOT of money to my family by telling me about the different specials available. Very clean and secure units with exceptionally helpful staff members who actually seem to be eager to help their customers. I'd totally refer this company to anyone. PUBLIC STORAGE has set the standard. Thank you

Andria yes wonderful today excent custom service i felt right at hm...

Corey was very nice! Very professional and laughed at my stupid jokes!

Danielle was great in helping me today.nice lady

Andria gave amazing service was very professional and helpful....

Andria was very friendly and professional. I would def recommend their services

Andria was awesome to work with and extremely helpful and friendly. Thanka s9 much for the great service! :)

Andria was very good and nice helped me with my storage needs!

Andrea was amazing helped me with my storage needs!

Andria was very helpful would recommend to friends and family

Andria was the best ever!!! She helped with all my needs!!!

Danielle was awesome in doing my rental

I experience was amazing, Andria was very helpful, Thank you so much!!

Vickie andKayla at the her storage on highway 10 in hurst go above and beyond for there customers. Ty Vicki and kayla

Andria and danielle gave excellent sevice i would recommend them and this facility to someone else

Andria was amazing and I would sent everyone I know here. Thanks for the great service 😀

Andria gave great service thanks for your help!

Andrea was very nice and professional helped me get the right size unit I needed thank you Andrea!

Andria gave me great service saved me alot of money and time... Thanks

Andria gave great service even talked me into buying a box would recommend anyone needing a space to rent with her!

Andria was fantastic! Very knowledgeable and professional!

ANDRIA GAVE GREAT SERVICE WITH A SMILE ON HER FACE.THE SERVICE HERE IS MOST DEFINITELY 5 star worthy. You need a. StorAge space come here and ask for.Andrea!

Andrea good person always nice

The service was great, nice staff, Andria was awesome, very funny and got us taken care of quickly.

Andria was the best!I needed a unit last minute and was in the middle of moving..soon as the unit was booked, I recieved a welcome call from her.She was super friendly, efficient and professional all in one. I've never needed a storage before and she made the process soooo seamless. Such a Great employee!!

Andrea awesome service would recommend to friends and family helped me out today to protect my items in storAge!

Andria is awesome!!

Danielle and andria helped with my payment sweet ladies

Andria was great! Her personality and customer service was awsome! I would recommend this public storage to anyone! Thank you Andria

Andria was great and very nice thank you Andria

Andria was amazing.. she helped with everything that we needed today.. we will definitely be telling everyone we know to come see her for storage meeds

Andrea was great.

Adrian was great ..... help me with everything I needed ....wonderful customer service

Andria is the best

Andria was very curtious, friendly and knowledgeable. I likes her.

Andria was the best!!! She helped out with my unit! Great experience!

Andria she work hard and get it done

Was an awesome experience with andria, extremely helpful

Danielle was great she was very helpful.....

Andria was very helpful and friendly. She was also very professional she provided me with excellent service

Excellent customer service Andrea took great care of me! Highly recommend! !

Andria did an amazing job with finding a perfect size storage unit!!!!!

Andria was very helpful and walked me through the entire process.

Service was AMAZING. Fast and friendly. Andria was AWESOME

Ron really helped us out alot, thank you reene and ronda for helping also

Trina Assisted me , she was very professional and friendly spite my initial nasty attitude. Thank You Ms Trina ! And Public Storage

Excellent customer service, very recommendable ask for Andria

So far, so good, wish there were more cameras. Billing is confusing, but Andria was patient with me and walked me thru it.

Andria

wonderful. I would recommend andria for all your needs .

Tamisha sold me a unit and she was great

Easy setup. Good value. Thanks, Tamisha.

Sherry was Great awesome customer service. Very helpful. And also efficient. I would definitely refer this place to others.

Andria was great helping, showing and explaining the storage rental process.

Andria was real helpful and friendly and i would recommend her to anyone that is in need of a storage unit.

Sherry was very professional and very knowledgeable. She did a great job!

Andria did a wonderful job. Polite and courteous

Andria

Andria... Was helpful and fast with my reservation.. :) kuddos

Andria gave me wonderful professional service. Answered all questions and I would highly recommend her to family and friends

Andria was outstanding with helping me get a storage unit . She Was very friendly and sweet, i would definitely come back here anytime!!

Sherry Ruth was very helpful, courteous and informative. She made renting at this location a breeze.

Sherry was very helpful and i was extremely pleased with the service!

Andria was awesome gave great service and helped me with all my storage needs great experience

Andrea had great customer service I would recommended her to family and friends!

Andria helped us get through this process quick fast and in a hurry will be telli bhai g my friends and family about my great experience here

Andria was very helpful would definitely recommend my friends and family to come here

Excellent andria

Andrea sacrificed her personal time with her family to help us view the property and gave us a great description of reasons to protect our property from some common problems ths t may arise while renting the unit.

Andria gave wonderful service and helped me with all my packing needs. She tried to get me rent a space and I would have if I hadnt already had one! She is def worth coming to see I will come back here for all my boxes and packing suplies needs!!! Thanks Andria!

Great service very helpful and professional. We got what was needed. Thanks Andria!!

Andria was very professional and helpful!

Andria is a very sweet lady and she made me buy a lot of stuff from the store

Andria always always takes care of me from the beginning to the end! Excellent customer service! This location definitely were I'd refer to my family and friends!

Andria Hill was very friendly gave me clear and extra needed information. found the right unit to fit my needs . Also quick and attentive. I would definitely recommend to others.

I received quick & easy service!! I will recommend Andria, to all my family & friends.. Love the experience!!!!

Andria was very helpful great customer service. Will be recommending my co-workers to come and talk to her.

well andria was excellent help and answered all questions to the fullest and was great help and great attitude

andria was GREAT help!!! She was so nice & made sure I understood EVERYTHING. I would recommend. Thumbs up!

Tina. did a very excellent job i give her a high 10 good customer service

Andria was very helpful!?

andria was great and funny love her

your agent ,Andria was cordial and very knowledgeable about your product and is the kind of agent that represents your company in the finest light.

awesome customer service

Andria was very pleasant and she helped me get my storage unit picked out very quickly. Thanks Andria!

andria service was excellent

Andria, thanks for the prompt help! everything went great and you were super professional.

andria was great! she helped me so much! she was wonderful!

andria has good customer service and made my day. thanks

she was professional and curious and explained everything in detail.

Great friendly and speedy service from Ms. Andria. Will recommend to others

I love Andrea service she is the best to have and what would you recommend your friends and family yes you already

Angle was very informative and helpful. She understood I did not have much time and was respectful of that. Made small talk and made me comfortable that my belongings would be safe at this facility. The whole process was quick and simple.

Andria gave me good service, she was explaining things good to me, and she got me in and out.