Public Storage Self-Storage Units at 799 East Loop 820, Fort Worth, TX

Have only been there like 2 weeks and already have seen alot of roaches and spiders. Ive been at alot of other storage places and have never seen it this bad.

Heather was great she was able to help me with all that I needed highly recommend

Heather was amazing. She went above and beyond to help me during my move in and move out process.

This location helped me on my decision tremendously. Although I had one right across the street from my home and no one reached out or was able to assist. So I took the next closet location. I even got to speak with a live agent. They did return my call. Very thankful and pleased.

Heather at storage location on hurst blv was very professional , promp and curtious 😊

Austin was very friendly and has great customer service!!

Great location for storage nice and clean and makes sure your taken care of

Just not worth it.

Austin what a great help

My experience has been great given the little time I’ve had my storage unit. Called to get some answers about a few things and couldn’t get through and then the next morning a nice man named Austin gave me a call and was able to provide me with the answers to those questions. If you need any questions answered ask for Austin he’s amazing!!!

My experience was great with Heather. She made it easy, good customer care. She deserves a 10 stars . Thanks Heather

Nice storage units. Clean and safe.

They have a new automation system that's so convenient!

I just got off the phone with Austin over at Public Storage. I must say that I appreciate this guy for his willingness to reach out to me in order to let me know that he's here to satisfy our concerns as tenants. Very professional young man! Definitely one of a kind! I highly recommend Public Storage if your looking for similar service.

I got a great promotion and a very clean storage unit. I love the security of using the app to obtain entry and existing of Public Storage.

Please do not leave valuable items here as they have no staff that you may contact for help at alllll !!! No one answers the phone and your things are 10/10 going to be stolen and auctioned off to the highest bidder. Property managers don’t do their job in insuring the correct information is given out in regards to Payments and where the stolen property is!!!!!!!!!!!! Do not do business with them, I thought the previous bad reviews were inaccurate, but they are very much so accurate.

I had rented space here many years ago and it is still kept in very good condition. Although I now communicate by phone or their service kiosk, the people I talk with are helpful and friendly as ever!

Worst place ever I have had my Storage for 3 years Decided to move out Main reason is because Every time you turn around They are going up on the rent Decided to move out Oct 1 / 2023 And I get a call today saying that I need to pay for the full months RENT of a $ 100.00 I told them I am not pay a $ 100.00 for 1 day They are a bunch of thieves that's what they are

This place is a nightmare to deal with. I can’t even pay for my reservation. I made one online, came to the kiosk to pay since it would not let me continue online. Then it turns out my storage is no longer available. Every time someone pops up on the kiosk to help, they just hang up. Same as the customer service number, they all hang up. They are too lazy to do their job. Save yourself your time and pay more for a better storage. Public storage sucks.

Place is run down. They dont seem to have anyone there watching things. I noticed someone has tampered with the door of my unit. There is no way to contact support if youre having a problem. The phone number listed never answers so youre just on your own. I went to throw some things in the dumpster today and they have ot locked down lol. Figures they would spend more time locking up the dumpster that Tennants pay for vs worrying about the security of the facility overall. I noticed someone has cut a hole behind the dumpster in the fence. Guess what? Cant tell anyone... cant report it.. office is just an automated machine. Ill be so glad when i get my last bit of things out this next month. They raise the price over and over and over even when other are struggling in this economy. They just care about your money. If i where you i would use a different place or just a different public storage location in general. This one sucks. Cant wait to be out!

Trashy storage.

This storage facility are Theives they will take all your things and Never call you to make arrangements.They took very expensive clothes and several mink stoles that were my grandmothers prized possessions if you get just 1 month behind they will tag on fees that will make it impossible for you to get caught up I am talking about hundreds of dollars and then if you don't have the money at the time to pay it they will Not contact you about it either and your stuff will be gone thats what happened to me and I contacted the main office to figure out how to pay it they said yiu don't have the money to pay it RIGHT THEN There is NOTHING WE CAN DO I could have paid in installments but they did not have that option I am warning you DONT GET BEHIND NOT ONE MONTH OR IT WILL BE IMPOSSIBLE TO GET CAUGHT UP

Clean and new facility. Self service kiosk is very convenient. Tiffany is AMAZING too. Had an issue with my unit and she took care of it with great communication and speed.

Having on going issues with this location. The managers bounce around so when you think you have a situation rectified it fails to be communicated with the additional managers. We had been locked out of his storage for a lil over a month because they did renovations on the property right after he signed the agreement and didn’t communicate that they would be removing our lock and replacing the locks with theirs .. and when we tried to get the key no one could find it . Its just horrible These 2 cars are also always blocking the entryway and it’s annoying having to reverse out the alley with all the humps esp when other vehicles are parked getting things out of their storage

It’s sad I had to drive 30 mins to this storage just to talk to a machine instead of anyone just answering the phone. Definitely moving locations this is ridiculous.