Public Storage Self-Storage Units at 6899 Granbury Road, Fort Worth, TX

Karen was VERY helpful!!!

Transaction went smooth. Very professional and friendly. My first storage ever rented. Was pleased.

Karen was very polite and helpful and we enjoyed our visit with her

Karen was Amazing!!! Karen Explained the process really well. This was my first storage experience and she made it enjoyable!

I got a storage space here at public storage and spoke with Manager Karen Taylor and she was so very kind and sweet and knowledgable in helping what I needed. Very very pleasant woman and she made me feel very safe on renting a storage unit with them. Karen was great to work with and I am happy there is someone like her as a manager for this storage facility.

Karen made my transaction smooth and easy. Top tier customer service!

This whole experience with PS has been̈ Pure HELL.They make getting a unit so easy and professional to get you in, but when you do, omg. For this to be my first time EVER RENTING with PS I WILL NEVER RENT ANOTHER ONE AGAIN. I have not had my storage not even a week and they were calling and harassing me about next months bill. How did a $1 special turn into PS SCAMMING AND ADDING EXTRA CHARGES ON YOU?. I HAVE SPENT SO MUCH MONEY AND STAY BEING HARRASSED IS BS. I AM SO READY TO GET MY THINGS OUT OF THERE AND WILL NEVER EVER ŔENT ANOTHER STORAGE AGAIN. IT HAS BEEN VERY STRESSFUL. I WAS TOLD I HAD CREDITS OF 25 AND FROM THE LOOKS OF IT YOU CANT EVEN USE THEM. AS OF 12/2/24 MY BALANCE WAS 23 DOLLARS NOW I LOOK UP AGAIN AND THEY ARE ALREADY SENDING ME JANUARY BILL AND AÐDED ON LATE FEES. I wish anyone luck having to get a storage with them. I have pics so please don't make me post them. Ps correct the manner at hand, please, and thank you. *UPDATE * I ended up talking back to Karen a few months back, and she was real understanding me being upset, and I was refunded for everything BUT my lock. I have yet to receive my 50 dollars or the lock back, but at this point, I'm not even going to worry about it. YOU/PS never have to worry about me coming back to yall. Jut how unprofessional things were done and how it was handled no thank you PS. You would be my absolute LAST RESORT.

Wonderful lady had a great conversation, highly recommend!!!

I am updating this review and if there was a way to make it 0 stars I would. My unit and 7 other units in the same building where my unit is were broken into in one night. Even though multiple units were broken in to at one time, Public Storage will NOT call the cops or create any kind of police report- its entirely up to you. The office attendant, Karen, was not helpful in getting footage of the incident, first saying that she was reviewing it but she was just SO BUSY that she hadn't had time. I returned later the same day asking about the footage and I got the same story about her being SO BUSY... but also she let me know that only the police could come and view the footage, they cannot send the footage to the police. Also, make sure you have separate renters insurance - DO NOT BUY THE ORANGE DOOR INSURANCE! I have been getting the run around from that company in trying to even file a claim. Totally not worth the $15 bucks a month to (potentially) have $5K worth of coverage. Take pictures of everything in your unit as well, including the lock on your unit. Another piece of advice, don't buy the crappy Public Storage lock that they offer. Go ahead and invest in something more substantial (maybe even 2 locks) because the way the thieves got into my unit was by basically using a crowbar and ripping it off. Luckily the thieves left the destroyed lock inside my unit so I had proof of the destroyed lock. Its just a shame that the continual rent increases does not equal more safety precautions or any kind of accountability. Put your possessions here at your own risk. Because Public Storage will not help you if your stuff is stolen from under their nose. Original review: I had no issues with getting the unit or cleanliness. The issue is that in the less than a year of having this storage unit, the price has gone up astronomically. I understand that there are initial low rates to get you in the door, but to go from $122 to $160 6 months later to now $218 - increasing rent by 78% in a year is absurd. Keep that in mind if you plan on using this storage facility.

Karen is so wonderful! She made the process super easy. She is a kind, sweet spirit! Public Storage is blessed to have her as a company representative!

Karen was excellent at explaining the required forms and how beneficial an increase in coverage would be beneficial.

So nice!

Ms. Karen is always top notch with her friendly customer service ans bright additude. Time after time when i go into make a payment or ask a question about my unit. She is always willing to go above and beyond to make sure i am well taken care of. She is without a doubt the best employee of the granbury road location. I really enjoy her

Miss Karen was very professional, friendly, informative. She took her time to break down and assist with navigating the website. She would’ve gotten a ten stars, but it wasn’t an option. Thank you Miss Karen!!!

Nice lady checked us in!

The costumer service is very great would recommend again

Karen is the best If you ever need any storage place, make sure to come see KAREN, she's is the best

The new manager Karen is beyond amazing!! She very professional! Explains everything makes the process very easy! Best storage unit Iv rented!!

Karen was really professional and nice!!! Make experience really convenient and comfortable!!! I think she is an excellent manager!!!

Very friendly service. Karen was great!!!

Karrington was very helpful

I had my unit for 10 yrs, since we moved and needed space for all my stuff, I really never had any issues, until the day before Thanksgiving when I needed to make room for more guest and took stuff to storage, when I put my key in the lock 🔐 the whole thing came off,, lock key and door handle, turns out someone broke into my unit and did away with many boxes, thankfully I came by before they could have empty my whole unit, worse than getting broken into it was definitely an inside job, so I moved out and left for a better place that actually have working cameras and an honest staff....... Thanks for nothing Public storage Do Not Recommend this place

Karen was so helpful!

Awesome day SHE was very helpful! Come here to put your things away I did

Karen is the greatest, love her🙏❤️

Karen was so helpful!! Thank you

Karen was absolutely lovely, considerate, articulate, and honest. I appreciate her patience and understanding of my customer needs.

Very helpful customer service Answered all our questions

Karen was very sweet and very helpful!! Need more people like her!! Great Custmer Service!

Thank you Karen for helping me navigate through the online portal and calling back to make sure my confirmation for my unit was received Great customer service on the phone and in person 🫶🏾

Mrs. Karen was so great helping me in my last minute move. If you need storage please come see Mrs. She’s friendly & great. 😊

They gave me a good and fast service

Very easy move in process and efficient friendly service.

Ms Karen is the best helped me and a pretty needy time she’s patient and has a beautiful personality Thank you Ms K

Karen did a good job was very satisfied

Karen was very helpful and professional! Enjoyed my time in the office(:

She was really nice! Definitely go and look at them before you buy them online because we got one that was too small, but she got us into a bigger unit that worked perfectly! Thank you Karen. You are sweet and very helpful!

Mrs. Karen at Public Storage provided exceptional service when helping us with our storage unit. From the moment we arrived, she was attentive, professional, and went above and beyond to ensure we had everything we needed. She patiently answered all our questions, walked us through the process, and helped us find the perfect unit for our needs. Her friendly attitude made the experience stress-free, and we really appreciated her clear communication and attention to detail. If you’re looking for a reliable storage facility, I highly recommend Mrs. Karen at Public Storage for outstanding customer service!

Karen is absolute awesome. She is very professional and friendly. Great people skills.

The employees at this location are super helpful and knowledgeable. This is I have is beyond their control. There is HOLE IN THE FENCE that hasn't been repaired. It's been there for over a year and has not been repaired. Regular break ins at this location. If you want to see the hole go to the far northwest corner. It's behind the kenworth truck that has a broken window from being broken into. It's a metal fence with bars and one of the bars is broken on the bottom and swings side to side. You can't tell it's broken until you push it sideways. Yes they know about it. GET INSURANCE

Karen is always super nice to me when I come to the storage facility. I sincerely and truly appreciate her kindness and professionalism.

Karen was really nice , I wish I could give her 20 stars! The units are also really clean, no problems so far !

Ms Karen has been good property manager and thur me having cancer she been amazing.. Mrs.Money

Good

Karen was very helpful!! She even showed me how to get to my storage unit in the office before I left. Thank you so much for your help.

What a day! SHE made this day move easier! So nice! Great person ! And it was clean

Karen did a great job she was really nice !😊

Karen was great with her help

Was able to get a great price here. Karen helped me out and was really helpful and knowledgeable. Would recommend.

Karen at 6899 Granbury Rd. Went above and beyond to help me. It is her kindness and support that made me glad to have a unit there.

Considering it was a Humpday Wednesday, Karen from location #28124 @ address: 6899 Granbury Road was fantastic in assisting me with having my monthly "paid" account rectified in their computer system on the ledger level, as it does on my account level, considering my storage is at a different location from the one she manages. Someone did the right thing in hiring Karen! Thaaannk you so much for your assistance Karen, you're a rockstar!!!

Employee Karrington was very helpful in helping me find a space.

I just want to say thank you to Sasha for being so helpful and explaining everything to me. She was polite. I have rented from public storage in the past and the customer service I had what not good. As long as she will be there I will continue renting. Thanks again Sasha

I have not been happy since All Storage was bought out by Public. Went from $85 a month to $167 in less then one year. Could not afford that anymore so I'm late and they are adding on all these fees. I have to rent a truck to get the rest of my stuff out. I do not have a problem with the staff but the company itself.

Sasha Is An Amazing Customer Service Agent She Is Very Helpful & Caring

Had some issues with my unit being damaged and no other staff seemed to care until Sasha started helping me to resolve my issue. Sasha is always so helpful, friendly and has exceptional customer service. She definitely should be running the show!

Sasha helped me with my storage she was very knowledgeable and helpful!

Sasha was AWSOME! GREAT customer service very friendly and helpful.

"Today I had the pleasure of meeting a Public Storage employee named Sasha. From the moment I stepped through the door Sasha had such a friendly and welcoming attitude. Her entire demeanor was over the top and you don't find customer service like that anymore these days. Her genuine care for my storage needs put me at ease. She took the time to understand my unique requirements and guided me through the various options available ensuring I selected the perfect unit for my belongings. Thanks again Sasha "

Great customer service .My representitive was so helpful

They yanked me around for a month. Public Storage promised me a unit at a certain rate then pulled it out from under me. What a waste of my time and money.

Great location and INCREDIBLE staff. I highly recommend this storage facility.

Savanna was very helpful

Great public storage and savannah that works there is GREAT helps you with anything you need! 👍

I went to the Public Storage # 27628 location at 6899 Granbury Rd. Ft Worth, TX 76133. A lady claiming to be a manager wearing shorts and a tank top driving a silver sedan can at me rather aggressively. In a rather rude and unprofessional manner, told me I could not park my vehicle in front of a door because I was blocking traffic. However I was not in fact blocking traffic and other vehicles could easily go around my Toyota Tacoma which is a small truck. She also went on to tell me that I needed to move my truck. I replied that I would not be there that long and we would be there 30 minutes at most. I was only there to help my friends with emptying their storage unit. She proceeded to tell me that I still had to move my truck in a different spot because she insisted I I was blocking traffic. Now the way she wanted me to move my truck would in fact block the way to some other units. She also felt the need to inform me in front friend's other half that she either lived there or lived in that area, which didn't matter to us because we just wanted to get our stuff and leave. The weather was nice and warm around 80°F and we had better things to do than hang around the Public Storage area. When my friend came out she quickly said she told me politely at first. My friend did say that same woman spent most of yesterday harassing and being rude. When my friend asked some questions about what she needed to do when she left, that woman told her she didn't have time to help her but yet she had time to nit pick about them throwing away trash in a dumpster and told her other half that if he didn't pick everything out of the dumpster that she was going fine them $75-$500. Dude she was straight up there to be mean and pick a fight with anyone she could, and honestly I didn't know that woman from anyone else be it a customer or employee and she may have been but she wasn't wearing the Public Storage uniform that I am very familiar with at other locations. If she is an employee and this was my first encounter then I would never think to use this company. However I AM a customer at a another location and the staff there is amazing and very professional. I am a customer at Public Storage #29234 where the staff is very friendly and helpful! I will admit I did also get confrontational because I felt like she was attacking me and my friends. And if you could see the camera footage you would have been able to see what I meant about there being space around my small truck and not to mention that woman moved he vehicle as soon as I moved my truck into a direction that could block others and there really was no call for her attitude. If I was in someone else's way they could have told me and I would have moved without all that drama which added more time and gas to us leaving. I also intend to make a formal complaint to their corporate office.

From the moment my family walked in, Savannah was very helpful and accommodating. Savannah helped us find our unit at a price that worked for us and showed us the ins and outs. Savannah made the process of renting and moving out an easy process. I recommend working with Savannah!

Someone backed their trailer into my Audi at this storage. Thanks to the person who parked on the side of me. People who are dishonest like this are parasites to the community. Thanks!

Savannah was fantastic! Professional and helpful on every question we had. Prompt in returning calls and being available on site when needed. We underestimated our storage needs and with Savanna's experience and guidance we added just the right amount more and completed our move on time and on schedule.

Justin was so much help with everything we needed! Even went the extra mile to find a deal for us. Definitely would highly recommend!

Very unprofessional!! No matter what time I call during business hours, I can't get in contact with property manager. Also property manager does not return calls after leaving a message.

Everything looks so much better now that they painted it.

Not a bad place for the price. Grounds are well maintained and secure with a large gate and fence surrounding it. My only issue was I think we have vastly different opinions on what constitutes a climate controlled unit.

Hannah was awesome!!

Hannah was great!! She helped me through all the steps with getting the storage unit she was great she is fast and friendly and got it all taken care of for me super quick!

Hannah is amazing!!! You need to contact her... she's the best!! 💪🏼🔥❤️

This place is great if you need a safe, no hassel place to keep your things. The staff is super helpful and it's an easy location to get to.

Friendly and competent staff, would highly recommend!

Had a great experience with Hannah here at Public Storage. She was incredibly informative, made the process almost enjoyable even though I’m buying a storage container. Highly recommend, and ask for Hannah for sure!

Move-in and move-out were quick and painless. Would definitely be willing to store here again!

Hannah and Loretta were more than helpful. They were so professional.

Hannah was amazing at getting me setup! Her customer service and knowledge was excellent!

Hannah was great help on info and awesome friendly professional

Mrs Linda and Ms Hannah were awesome, and very polite and very helpful. I recommend you guys to bring your service over here!