Public Storage Self-Storage Units at 650 E Bonds Ranch Rd, Fort Worth, TX

Juanita is so helpfu. She was able to answer all my questions about the unit and made the process so easy.

Amanda and partner were incredibly helpful! They were informative and very nice!

A pleasure it was doing business with Rickey. He was so kind and helpful.

Juanita up front is amazing! Use this place!

I like the convince of the storage facility but I can't say the same about all of the employees. I also question Public Storage policy's. It bothers me horribly that prices are so impossible to obtain. When obtaining the price for a larger unit a price is given but that's not correct because of the required insurance, etc. None of this should be difficult but seems to be. Amanda was truly outstanding but the little lady that is covering for her during some of absence is rude, unhelpful and not customer oriented at all!

6/27/24- Well,unfortunately my experience regarding billing hasn't been the best. A few months ago our rate increased significantly, but I expect increases. Unfortunately, I've had two increases in less than a year. I was told that nothing they could do. Just not good considering the first year my unit was flooded to no fault of mine. Just disappointed in the after sign up service. 5/22/23- I wanted to make an update on my experience. Recently our storage unit had water coming in the unit and other units around ours. Unfortunately, it has been a few months now and still not fixed. When I brought this to the attention of Erin who works there occasionally, she immediately got assistance and put in a work order. I went by today and she walked with me to my unit to check progress. The water is still there, but Erin is the only reason we will be keeping our unit here. Original post: Moving to the area and my first experience with the lady on Saturday was amazing. She was very kind and helpful with everything. The facility is newer and pretty big. So far, so good.

If more people were like Amanda, this world would be so much better! Courteous, happy, a pleasure to speak with. I immediately referred customers to your company because of her! If she's not in charge of customer service, she should be!

Great experience with Juanita and Amanda, clean facilities, walked the property, was able to show open units and sizes available. Fast and easy service, app on phone to access property, plus they have carts to use, to help move items from car to unit.

Advised staff I was moving out, they told me they would take care of everything, reminded them again at the front office on the way out. 3 months go by and they sent me to collections. Manager was abnoxious, hung up on me, staff said it was because she's pregnant and unstable. In the end, after 6 months, I had to work through HQ to get this location to straighten everything out. Record on audio and video when you leave. State the date and their name while video taping and that you owe nothing more on the account. Very incompetent folks.

I came in to look at getting a storage unit and spoke to Amanda. She was super helpful and helped me look at different units, and was very clear on pricing/payment, and did so with an amazing attitude! If you come here, definitely ask for Amanda!!!!! Thank you, Amanda!

We had a fantastic experience with Amanda. She walked us through each and every step. Took time to show up the different options. We carefully read over the contract and don’t feel like there is anything unclear. Highly recommend. Thank you Amanda for making this an easy experience. Now excited to free up some space in our garage!

Toured on 6/10 with Amanda, she was super knowledgeable and answered all my questions. Ended up going with an outdoor drive up unit super accessible and great rate. The rental process was so easy too! Thank you Amanda!

Juanita was very helpful and got us in and out quickly!

Experience made Easy. Did not do anything on line so Amanda provided me with all of the info that I needed. She showed me my unit and the best way to get to it.

I had an exceptional experience at the Public Storage at 650 East Bonds Ranch Road in Fort Worth. Juanita and Amanda provided friendly, professional service and made the entire process smooth and efficient. They quickly arranged the rental of two 10' x 20' units conveniently located close to each other. Their attention to detail and willingness to assist with all my questions was truly appreciated. They also offer competitively priced boxes and moving materials which we took advantage of saving us time by eliminating a trip to a big box retailer. I highly recommend this location for anyone in need of storage solutions. Thank you, Juanita and Amanda, for your outstanding service!

Amanda was very helpful. Storage facility is very clean. I would definitely recommend!

I was looking for a storage unit close to my home and I had a couple reservations lined up. The exceptional people skills and assistance form Amanda convinced me this is the place I need to store my supplies, tools and my truck when I’m not traveling. Thank you again

I ended up not getting the correct unit size but Amanda made it super quick, easy, and hassle free to upgrade to a bigger one. She made sure I was fully taken care of right from the start. I will definitely recommend this place if you keep employing great people such as Amanda.

Juanita Provided great customer service. Rental procedure was real easy

Great location, clean facility, and Juanita is great!

Juanita did an awesome job assisting me in providing me with information about a storage unit. Thank you!

I didn't know which storage units to choose from, but Juanita made the process extremely smooth

Juanita has been so professional and provided great customer service!

Juanita was so sweet and professional!! She was so helpful🩷

Juanita is extremely helpful and gave excellent service.

Amenda was very helpful and professional. She was awesome.

Wow! Just had the best customer service possible by Juanita... given my most nerve wrecking, long hectic experience with Public Storage to date. Had rented a unit at nearby Blue Mound property scheduled for movein today , but access codes did not work period, shockingly, to my surprise, nor does phone reception in the complex. Had to cancel that agreement with the help of an outstanding customer service agent because the code they assigned for me to have access did not ever work. So, I could not move in starting today as planned. So, i had to instead go rent down the way at Bonds Ranch. Juanita helped me get a unit. She was amazing , very patient, professional, and polite! She got me a comparable unit and set up for immediate access! Thanks, Juanita

The manager there, I believe her name is Kristina. She is absolutely the best. Very good customer service skills and very very helpful

Kristina is a rock star when it comes to property management for public storage! She attended to all of my needs in a timely manner!

Kristina they need to change her positions. Worst customer service going back-and-forth with a customer.

Kristina, if I would give her a zero for customer service that would be it. Today is November 2nd, 2023 they cleared my unit out without a via call or an email. Then stated my items are in the trash. I even stated I was paying and coming back for the rest of my items the next day in front Kristina and her coworkers of a musketeers. On the handbook it stated that we have a few days to pay the unit with the late fee. They gave me one day!!!! Then when I asked where my items where’s Kristina states with a chuckle there in the trash. I asked for Human Resources information was denied. Ended up finding it myself . Then afterward asked what I was doing with the unit. Unprofessional!!!!!!!!!

Kristina was very polite and helpful while helping me with an issue I had. Thank you!

Christina does an excellent job when it comes to customer service! I had a billing issue and not only did she resolve it right away, she followed up with me to ensure that all additional fees had been refunded! Thanks again Christina! Give this woman a promotion!!!

Tienen buenos espacios para guardar cosas.

Kristina is the best ! professionalism and customer service/ communication, and genuinely care about customers is above and beyond anything I have ever experienced. Thank you for restoring my faith in this company. You have a customer for life now !

There is never a utility cart there to use. I am the only car in the facility and no carts around. I'm tired of loading up, getting to the storage unit ready to unload and there is nothing to move the boxes on. The office person told me they get stolen. Well please watch the cameras or replace so paying customers like me can use them. I'm not happy with this lack effort on this location. Update...........Manager gave me a call and is trying to find a solution to this problem. I was listened to and at least someone called me to try to fix the problem instead of ignoring the issue. I am pleased that my frustration was addressed and will change my review as of this writing based on what I was told they would change as far as loading carts. If that happens then I will change my rating to 5 stars.

Kristina was very helpful and facility is very clean. Highly recommend

Kristina was very helpful and patient with me, she explained some of the process and I felt more at ease. Thank you so much Kristina 😊🙏🏼

Kristina has been great! Very helpful!