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- $1 First Month Rent Where Available
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Public Storage Self-Storage Units at 9760 Blue Mound Rd, Fort Worth, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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5'x5'Online only price$ 10/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 10 /mo $ 13Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 10/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 10 /mo $ 13Best Price Label+ one-time $29 admin fee
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Convenient Locations -
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Advanced Security Features
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5'x5'Online only price$ 11/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 11 /mo $ 14Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 11/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 11 /mo $ 14Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 14/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 14 /mo $ 17Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 14/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 14 /mo $ 17Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 14/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
- near door or elevator
$ 14 /mo $ 17Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 14/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
$ 14 /mo $ 17Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 18/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 18 /mo $ 23Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 18/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 18 /mo $ 22Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 19/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 19 /mo $ 24Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 19/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 19 /mo $ 24Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 35/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 35 /mo $ 44Best Price Label+ one-time $29 admin fee
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5'x15'Online only price$ 35/mo
Medium 5'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 35 /mo $ 44Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 37/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 37 /mo $ 46Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 50/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 50 /mo $ 63Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 53/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 53 /mo $ 66Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 74/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 74 /mo $ 92Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 77/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 77 /mo $ 96Best Price Label+ one-time $29 admin fee
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10'x25'Online only price$ 147/mo
Large 10'x25'- bay door
- drive up access
- rv, boat, or vehicle
$ 147 /mo $ 184Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
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Self-Storage Near Fort Worth
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See what fits in different storage unit sizes
Fort Worth Storage Units Off U.S. 287 Near Hicks Airfield
Climate controlled units are plentiful at this Public Storage in Fort Worth just off U.S. 287 and convenient to Hicks Airfield.
All indoor, cheap storage in a wide range of sizes is waiting at this large facility. Nearly every option provides climate controlled storage. Our 5x10 storage units are the size of a walk-in closet, and can hold the contents of a small studio apartment. Plentiful 10x10 storage units are comparable to an average-sized bedroom, and provide enough space to fit a one-bedroom apartment's furnishings, maybe a little more.
Large 10x20 storage units resemble a one-car garage in capacity, and are able to accommodate a two-bedroom house full of furniture and possessions.
This Fort Worth self storage facility isn't too far from I-35W, for a quick drive into downtown Fort Worth for a visit to the Botanic Garden or National Cowgirl Museum & Hall of Fame.
While in the downtown, locals and visitors alike won't want to miss a visit to the Fort Worth Stockyards National Historic District. From the brick roads, western buildings and the twice-daily longhorn cattle drive down the main street, this is a popular destination.
Fort Worth Public Storage near Hicks Airfield is takes pride in providing the perfect storage solutions for your needs.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 238)
I have been at this location a year and although we had a problem a few months ago I was able to get it resolved with the help of senior management and local management. But the elevator was down a few weeks ago and I had things I needed to take to my unit but didn't want to use the elevator on the other side of the building and haul heavy items to my unit so I called a couple of times and ask if it had been repaired yet so I didn't load up and drive over there and not be able to get it stored. The property manager took both of my calls asking about the elevator repair and she called and left me a voice mail they it was up and running. That is excellent service and very thoughtful of her. I appreciated her kindness and extra effort to make the call when I know she has an overflowing plate all the time. Nobody in the service business goes the extra steps to extend kindness and service like that anymore, but she did. I highly recommend public storage and this location however I've had storage units at several other locations across the metroplex and all of them have been a pleasure to do business with. One thing wish they would not do is charge the admin fee if you change units. I feel like that is a junk fee that should not be charged. Maybe $10 but $30 is steep. That's my only complaint but I've been very pleased with local management and my interactions with the regional manager. Also, they keep things very clean and maintained and everyone I've met while I'm loading and unloading are super nice and friendly. Just good people.
I had a great experience at this Public Storage location! Stacy and Rickey were incredibly helpful and professional. They took the time to understand what I needed and helped me find the perfect unit that fit both my size and budget requirements. The process was smooth, and their friendly attitude made everything even better. Highly recommend this location if you’re looking for great service and secure storage!
Rickey was very helpful in getting us situated and setup. Lovely service.
Great service.
Overall good experience
Maintained a unit here for over a year now and never had any issue getting Into or out of the building. Gentlemen at the office and was extremely helpful with getting boxes and move supplies as well helping with my unit needs.
I was greeted by Rick and Stacy who showed me the storage unit that I had questions about. They helped me through the process and got me signed up for a unit. Thank you for all the help that was done to help me!
Ricky was amazing. Very thoughtful and detailed with presenting the options to accommodate our storage needs.
Stacy and Rickey provide the very best on-site customer service ever! They are both always willing to help address any issues that may arise. Thanks for all you do to make the rental process pain free.
Rickey was awesome! Helped me out with my storage unit he was professional and courteus!
Rickey was great help! Very easy and great service!
Very helpful, thanks!
Very helpful Ricky was very cool
Rickey was great and got me checked in in less than 5 minutes
Ricky was wonderful a great help in all ways!! Thank you Rickey!
Stacy was wonderful to work with and extremely accommodating! 10 out of 10 recommend!!
Friendly and very helpful
I want to extend a big thank you to Miss Stacie and Mr. Ricky for their help in getting my account corrected. I had called customer service, but was unable to get any assistance, so I decided to stop by the store. These two wonderful, caring individuals were able to resolve the issue for me. It turns out my auto-pay had somehow been turned off, and customer service had blamed me, and told me to pay the late fee. Despite the fact that I’ve never logged in and I have never been late. I highly recommend going to this location, as they genuinely care and recognized that it was a system issue. Their help was truly appreciated!
Rickey Montgomery was so much help while at your facility great attitude and very informative.
Great service and really fast and friendly
Was at storage have had for 2 years. Amazing customer service Ricky was extremely helpful and very curtious
Rickey and Stacey did an amazing job helping us look for a storage unit.
Never had an issue and love the self-service options.
*Don’t trust the reviews that are “positive”. They all are written by bots or folks off pay sites, or public storage employees. Numerous break ins at this facility and insurance who won’t cover. FWPD even has them on “don’t recommend”*
*UPDATE*
6/3/2024
Lockers are being broken into and peoples belongings are being stolen. Police were called and reports taken. Anyone can access the bottom floors and will tailgate. No security. Be warned!!
*UPDATE*
Fellow tenants are now stating it looks like someone or a group of people are accessing peoples lockers through the cuts, that are above most lockers. Allowing access for smaller people to slide through 05/28/2024*
Bug infestations, no dedicated parking for people with moving trucks outside (they bring their trucks inside the small areas, blocking people from access). Folks are dirty, they leave diapers, pee bottles, drugs and now dead animals (someone with true mental issues, put a dead hare or such on a pole, see photos). Tons of trash of insulation. They jacked the prices 5x in a 2 year span. The garages are always broken, because moving trucks or people in regular vehicles hit it. It was fine 2 years ago, now it’s just becoming trash. Not worth it at all. Waiting for my home to be done, then outta here.
Exceptional Service ! Ricky was so helpful with all of our questions and made the process go by smoothly .
Public Storage at 27650 blue mound is the best storage company. Ricky at the front office made the process so smooth for leasing my space. Thank you Ricky! Outstanding customer service!
Used for almost a year and loved it! Get space options and never feared my belongings would be bother with. If you’re in need storage, this is the place to do it!
Very professional and friendly
Staff was great and took good care of us.
This is an excellent place to rent from. Stacy is great to work with!!
Great service was able to get in and out fast!
Rick was the most help thanks again…
Rick was so sweet. Went out of his way to help us out. Highly recommend this place!
Rickey is so nice and professional and very fast in getting you situated. He’s very detailed, and very considerate. This location has a great and trust worthy employee
They are closed in the middle of the day, the phone number on the door gives a error message “no longer in service”
Looks like a nice place but unfortunately, I have to go down the street
Rickey was great and very helpful and answered all of my questions
Stacey was very helpful and patient in setting up my new storage room. Great prices and conveniently located close to home. Clean space and lots of storage rooms available
Great location and good prices. Also Rickey is very helpful!
Chris and Stacy were great at explaining everything to me. Their customer service was wonderful and I am glad to be a new customer! Thank you both!
This location is amazing, easy in and out when ever I need it. Code opens the door from my phone, and is very secure.
Thank you very much u were very helpful merry Christmas happy new year
Thanks again Stacy. 10/10 service
Stacy, is the best!
great experience! Ricky and stacy were so helpful and respectful. If you are needing a place I definitely recommend, they won’t give you a hard time and are very welcoming.
Rick was super nice and helpful. He had amazing customer service and treated me awesome. I will always suggest public storage.
Best customer service, I have ever experienced. Thank you Rick and Stacy!
I love my experience here!
Ricky delivered amazing service as I was getting a a unit for storage. Top tier would recommend and use again.
Mr. Ricky Montgomery was very pleasant when I came through the door. I needed assistance and he was so kind to help me with my needs. This place has always given us excellent service. Thank you for keeping people like Mr Ricky in your business.
Stacy was wonderful
Pull up before 6 doors locked and the guys says sorry we’re closed. Going elsewhere for storage.
They are amazing! Property manager stacy is so considerate and helped me save my property. Been with them going on 4 years. They are awesome!
Exceptional service! I recently visited the storage facility and was helped by Stacy at the front desk, she went above and beyond to make the process smooth and stress free. Not only did they answer all my questions patiently, but they also gave clear, helpful guidance on the best options for my needs. Her friendliness and professionalism made me feel valued as a customer, I highly recommend this facility.
Stacey was great!!!
Stacie was very helpful
Rickey, very kind and helpful! Would highly recommend!
Very great service
Rickey was my hero today!
He helped me so much.. was quite knowledgeable about his product and how to fit my need perfectly
10 stars if I could!
Laurie Cocks
Stacy is Great! Very Nice and Helpful. 5 star service ALL THE TIME..SHE ROCKS
Stacy was extremely helpful when she gave us a tour of different unit sizes. Thanks!
Had a great experience and tour from Stacy today and definitely made the process of getting a unit easy!
Stacy was awesome. Knowledge and efficient
Rickey was absolutely amazing and friendly! It took me literally 15 minutes to get this unit rented and on my way! Highly recommend!!!!
Rickey is the man! Walked in and was met with options and helpfulness. He took us to tour different sized lockers, gave helpful tips for navigating toward the elevator, answered any and all questions, and made the sign up process easy. I appreciated his expertise and helpfulness.
Met Stacy and she was quite helpful and patient.
Rick and Stacy is very friendly and has wonderful customer service and very helpful
Rick and Stacy are wonderful people and will always do you right. Highly recommend this storage facility
Both Rick and Stacy were very helpful and friendly! Cannot recommend them enough!
Stacy is such a delight. Very helpful, wonderful service!
Rick and Stacy were such a huge help on answering all of my questions and being very professional and kind.
Excellent service customer service from Rick a Stacy!!
Rick and Stacy are amazing people who are very professional. Because of them I will recommend them to everyone
Rick and Stacy were awesome and really helped me out!
Rick and Stacy were great In helping me find exactly what I needed
Rick and Stacy are awesome! 😎
Rick and Stacy have amazing customer service. Thanks for all that you do!!!❤️
Helpful and friendly,great people.
Rick and Stacy really took their time to get me exactly what I needed. They were kind and helpful.
Great customer service I’ll definitely be returning
Thanks Rick and Stacy
Rick and Stacy were so helpful and kind and answered all my questions.
Stacy and Ricky were amazing they were so helpful and organized it was absolutely no sweat for me at all! Great work ethics they were so determined to help.
Rick and Stacy gave amazing customer service. They were so helpful and very knowledgeable.
I came in to the office looking to upgrade my 5x5 to a 5x10 because I wasn’t sure if my stuff would fit. Stacy was so sweet and attentive. She showed me the 5x5 I had originally paid for and then showed me a 5x10 and let me decide which unit size felt best for me. Absolutely wonderful experience and service. Excited to use this company for the near future.
App error caused a late fee and they fixed it as a courtesy immediately.
Today is the 7 th of August I made a payment a day ago & I get a call today that my lock was CUT several months ago!!! WHY?!? Negligence due to a lack of doing daily updates & non communication! & I have to replace the lock , cover your own tails & protect your customers property ESPECIALLY when you had no right to cut the lock. Do your homework & keep up with your customers!
The Rep had a customer stand outside the building for over 30 mins, while he sat in the car and smoke and ate. No sign on the door (stating will be back) or anything. It was 102degrees outside.
Stacy is absolutely amazing! She’s courteous and professional; always providing a smile and an answer to every question. Slightly concerned about the recent appearance as some customers leave items in plain site near the elevator that they no longer want of properly disposing of their unwanted items. Again, no reflection on Stacy but it does diminish the appeal and quality of the establishment compared to how it used to be; especially with the unexplained price increase.
Stacy was great!
STACY & RICKEY AWSOME CUSTOMER SERVICE !
It was our first visit to the storage site. It was nice to see it was as I hoped. It was clean. The staff at the front counter was both helpful and friendly. The access issues we had were addressed in a very positive way.
I was really surprised by how helpful and easy they made the rental and move in process! The interior access with parking, an elevator and the carts they provide made getting into my unit a breeze. I had to change my move in date and the lady who helped me was so patient and Ricky helped me get everything in order at move in. I’ve had other storage units, but this was by far my best experience yet!
Very easy process and they were very helpful and attentive during move-in.
Stacy is great . Very helpfull
Stacy provided great customer service and helped us with everything we needed to get our storage 😁 Thank you for your help!
Mrs Stacy was very helpful and professional, she also had a pleasant personality…
Stacy was very helpful and kind it was great customer service
Stacy was very nice
Awesome service.
This place rates high above any other storage unit I’ve ever used! Ask for Rick, awesome employee!
Stacey was Great! Very Nice and Helpful. She had all the answers to my questions and was quick at getting me Set Up with my NEW unit at Public Storage (Blue Mound Rd )
Thanks again Stacey
If I could have rated this place a 0 I would have. We along with numerous other paying customers have had our locker broken into and thousands of dollars worth of our stuff stolen by a person that rents a unit there. The police have been very helpful and are trying to get everything back. Public storage has been anything but helpful making the police get search warrants when they can do inventory checks on units. This person had other units at this place and other public storage places. DO NOT PUT YOUR POSSESSIONS in a locker at any public storage unit. These units aren’t secure and you will be in the same situation as my family and numerous other people who pay good money thinking there items are under lock and key and would be better off leaving them in their garage.
Stacy was amazing she was patient with me and all of my questions. Great customer service.
I like having my items protected in a climate controlled environment. The price, though, is always increasing.
Stacy was so friendly and helpful.
I was paying $114/mo for my small unit and now they’re charging me $205. It’s clean and not busy most days but I guess the millions of dollars the CEO already makes wasn’t enough. If I knew that the helpful and nice people who work here were getting $91 more an hour, I’d be way less offended by the absolute greed of this company. The audacity of this price hike has me looking for a different storage place.
Super awesome service. Stacy is the best.
Excellent customer service.
Great customer service. Knowledgeable and friendly.
I have been here for 3 yrs and have no problems it’s always clean and the customer service is awesome Stacy and Rickey are always helpful and awesome
Worked with Stacy on a transfer but she was amazing to work with.
Miss. Stacy is very helpful. No problems so far
Easy
Rental office is never open. Have been trying to get ahold of someone for days and have had no luck. Have not had a chance to even move my items in because my access code won’t work and I can’t seem to get ahold of anyone for any assistance. I have left 2 voicemails and been every day to the office to see if anyone is there. I already plan on going to a different storage facility because of the terrible inconvenience this has all caused.
The provided gate code did not work and the app also failed to open anything. Nobody was present at the office on either of the days we tried to access the unit and our calls to customer service were neither answered nor returned. We will be canceling and requesting a refund.
I've had my unit for over 8 months, never had problems with any payments. This last month they decided to kick my payment back and have had issues processing it online. They issued me late fees, threatened to cut my lock off and put a lien on my belongings. If threatening clients is the way of buisness these days, i will be happy to take my buisness elsewhere.
While I have a unit here its merely because I don't have the time, or energy, to move my items out. Terrible customer service, the rental office is never open and they don't answer the phone.
When I went to transfer my unit someone had moved in to it illegally which makes me concerned for their security at this location! I'll not bore you with the details but I would recommend any other location over this one
Stacy was very helpful!
I've rented several spaces from here over this last year.
I highly suggest storing at this facility. I never saw any bugs and never had an issue with break ins. The place is kept clean and secure.
Parking is limited but as long as you don't come at a peak time like the weekends, I never had a problem.
I always was able to find a dolly to use.
The place is kept clean and has great security features in place.
The App is great and let's you rent a storage and pay online as well as open the doors and elevator from your phone.
Cons:
You will lose service in here so make sure you have your code screenshot
Out of the 6x I had to go to the office I'd say maybe 2x someone was actually present. It seemed to be the same lady running around that works the front desk so seems like they are just short staffed.
The bathroom is in the main building and if you're unit is in the other building, the only way you'll have access to a bathroom is by going in the office door, which 70% of the time is locked as the worker is on the premises.
They do close down at 9pm. There isn't 24/7 access.
Despite some minor cons, I would absolutely rent from them again.
Stacy was amazing! Sweetest lady ever and so helpful. We need more of her in stressfull moving situations!!
Quite new, and clean. Very convenient drive through. Stacey is awesome, extremely helpful, very polite and professional.
I recommend it
We already have 3 units at this place
Stacy was super friendly and helpful! She explains everything very well🤓
My experience with Stacy was great and she made my process really easy and fast! Great customer service Stacy you Rock.
I have had a few storage units over the years, but I have never been more pleased with the over all experience as I am with this Public Storage location. I was able to rent the unit online and access it with no issue! On the couple of occasions I did need to speak with someone in the office, Pam has always been prompt, professional, and knowledgeable! She returns my calls quickly if I have to leave a message, and answers all of my questions. The facility is well kept, and my unit is the cleanest I have ever seen a storage unit! Not to mention the rate for my unit was the BEST in a 25 miles radius! So glad I found this location! Thank you Pam for all your help and kindness & thank you Public Storage!
Pam was great!!
Stacy and Pam were excellent. Warned us of a leak in one of the units and were kind enough to redo our agreement to meet our needs. We are very grateful that our stuff was cared for by these two wonderful women.
AWESOME SERVICE!! Pam is amazing!
Pam was absolutely amazing! She’s gave us 5 star service today!
Stacy at Public Storage got me set up very quickly with a perfect sized storage unit at a reasonable price. I am very happy with my renting experience.
I would definitely use public storage again excellent customer service
Very professionally
Personal notbreallyvhelpfull.
I rented 3 different units and they just gave a single code.
When i vacate 2 i let them know and inmediatly they lock me out. My code never work again and I still had one unit.
When i called customer service to be helped i waited over 2 hours and at the end they were not able to help orbgive me a code to enter to biulding where i had my items
Very bad experience and hope you can r3place ineficiente personal at the blue mound office
Great service
Mrs Pam was very great and have great customer service
Office staff (Stacy) was VERY HELPFUL, offering help and providing a tour to make sure I chose the correct size. While unpacking boxes Stacy stopped in the loading Bay to ensure I had no issues with the elevator code.
My experience was one of the best ones by far, Stacy made sure all of my services were provided. Great customer service !!
Be sure to read through these contracts closely. They go up in rates pretty quickly after moving in and then if you move out early (I moved out on the second of the month) they still get you with a full months cost when they can still rent the unit out for the rest of the month. They know they have a captive tenant once you've moved in to a unit and will not hesitate to get every penny from you they can. Horrible business practices and even worse customer service.
Stacy on bluemound was so amazing and helpful and very knowledgeable . Great customer service.
Very welcoming and super helpful I was in a very bad spot 3 yrs ago and they helped me.. very recommended
Hope everyone who works for them the best
I've had storage here for a year. It's been fine, and Pam and Stacy in the office have been great and helpful.
But.....I came back 2 weeks ago and there was no running water in the building. Which means no working bathrooms. Can't wash your hands, and you have to shove everything back in the unit to drive to a bathroom. The girls in the office have to lock the office to go use the restroom somewhere else. You'd think they would at least give them a porta potty. It's ridiculous. PS is "working on it", but I also think it's against the law for the employees not to have running water.
So glad we picked this location. We have easy in and easy out access. Pam who works the front is so friendly and always helps us with any questions that we have. Very easy to use the app! Thanks for great service!
Good day, the ladies at this location are the best, friendly professional and knowledgeable with unit size to accommodate my needs. And a MAJOR plus for me was the cleanliness of the facility. Teamwork makes the dream work, I’m a happy camper and I will refer family and friends keep up the good work and great customer service.
Stacy was very helpful and kind!
Stacy is so helpful and got everything figured out for me. I appreciate her!
Pamela was extremely helpful and patient helping me find the unit I needed great service
This public storage was awesome Pamela Johnson was very helpful she was very kind and patient with me when figuring out what suited me best and was attentive to all my questions definitely recommending to everyone!
Great service. The manager is very attentive and offered better alternatives than what I had placed on hold. The facility is well cared for. I have interacted with a few of the employees and they are all awesome.
Pam was very knowledgeable and helpful with the whole process.
We have multiple units here. The spaces are clean, easy to access and Pam at the front desk is very helpful. This has been our best storage unit experience to date!
Pam the property manager is absolutely amazing! She takes her time with you to make sure everything is correct on your end. Sweetest person I have ever met! I strongly recommend asking for Pam!!!
Lena Pam and Stacy saved the day. I had started with a very bad experience…. Couldn’t get ahold of office to see Memorial Day hours. PS National number gave me different hours and when I arrived after office hours and after driving through torrential rain with a 26’ moving truck and an expensive per hour hired crew to unload at my unit I was locked out with a note that said see office. This sucked. I couldn’t get in with my app (no cell signal at this site) my code didn’t work. I tried support and was given a code. This didn’t work either. Very frustrating. At this point I had spent $100 for my crew of helpers standing around doing nothing. I went back through all my correspondence and saw two different access codes for my account. I tried the other and it worked. I finally got to unload and get home after a 12 hour day. I went into the office where Pam and Stacy got me all squared away. They refunded my unused lock. Took my renters insurance and got my phone app access pad all squared away. Thank you ladies.
Stacy was excellent!! Wonderful customer service
Stacy is awesome she has been so helpful since my first day here. She is very friendly and professional. The location of the storage is perfect too! Highly recommend it here.
I received great service today from Stacy as she helped me set up a storage unit lease as a first-time renter! Definitely recommend her at Public Storage off of Blue Mound!
Leana was the most excellent customer service rep I ever seen keep up the good work
It was a pleasure working with Stacy today. She take’s a great deal into helping customers and their needs. Thank you for making my move in seamless.
I love Ms. Stacy. She’s so kind and helped us very much today. She was picking up other ppl trash that was left behind and that showed me she truly loves her job and cares. Glad my storage stuff is kept safe here!
Stacy at the blue mound store is amazing. She helped me with all my storage needs and provided me with the best customer service.
AWESOME CUSTOMER SERVICE!! Stacy was so amazing and very helpful with everything!!!
I change my idea of going with public storage.
I was having difficulties getting access and setup to a nearby property of Public Storage. Stacy quickly turned that around, offered great customer service and resolution for me! She even took time out of her day to show me the layout and help me find my storage unit! Public storage is lucky to have her!
***BEST CUSTOMER SERVICE***
I am really big on customer service and being prompt as well as knowledgeable.I was not disappointed when I called and visited the BlueMound rd. location.
Stacy has been extremely patient with me. I probably called her 10-20 times asking her different questions over several days. She was very knowledgeable and kind. When I went out there to look at the property again she was patient and kind.I I was also truly impressed by the cleanliness and the security that they have at the property.
Been renting 3 units here for a year and a half now. Prices are still reasonable. Service is still good. Have had no problems getting in or out of the building
Took a while for person to wait on me she was busy inside storage building clean
I went to two facilities and both ladies employed by Public Storage were extremely helpful.
I’ve been on this planet for 40+ years and have never seen/received such amazing customer service. Toni at the office was so pleasant, helpful, and resourceful to ensure my family received the best possible rate and the size of unit for our needs. I was blown away how patient she was with all the questions we had and she even shared some tips and tricks to improve our move in experience. The property and units are comparable to other storage companies in the area but no one can beat the customer service Toni has!
Great people! Erin and Stacy are both super nice! And professional! Super clean and lots of security to get into the building and even the elevator needs a passcode. Anyone looking for a unit can’t go wrong here
I have came to this location two days in a row, and Stacy has been very patient and helpful both times, and she is a blessing 🙌🏾
I love this storage. Had no problems. They treated me good. Will definitely come back
Signing up and checking in was a very easy process. The original unit I selected did not work out for me but Mrs Toni was very helpful and made sure I got a unit that would work. 10/10 customer service
Thank for great service and to tony moody for her help
Awesome help!
Nice property my only complaint is access, you enter a code to get in which is good and standard on all public storage sites, but you have to enter a code to use the elevator and if you're not fast enough to select a floor you have to enter it again, then you have to enter a code to leave, and you have to enter the codes manually because the app won't let you remote open anything, so it's a hassle but every one is nice and it's easy to get signed up for a unit
One staff tell you have time and another call and tell you they gone cut the lock anyway
I have only been with Public Storage for a month… and it has been a horrible and disappointing experience. Within the first week I called the location multiple times and never received a call back. I had to drive to another location to try and get a hold of someone. Ended up at the public storage right across the freeway, had to send a complaint to the district manager Jennifer. Stacy (store manager) finally returned my phone calls after I spoke with Jennifer. When I spoke with Jennifer, a credit was “posted to my account” this credit would have covered two month’s rent. December was my first month with my credit, somehow I ended up having a missed payment and owed money. I sent a message through the app over a week ago asking why when I have a credit on my account (because I can never get anyone on the phone)… I still have not heard from anyone. There is never anyone in the office. The doors are always locked. You have to wait around and hope someone comes to the front to even help you. The gates are always open. The access code that is given to me through the app does not work. The remote key to open the gate through the app does not work. I’m really sad with the customer service I have barely received because it’s a really nice facility however the lack of communication has made me not recommend Public Storage to people.
If you are a prospective customer, please rethink your choice, at least for this location. Here is a list of reasons, just from my experiences.
1) The overhead entry or exit doors are broken frequently (open). The environmental controls don't work when that happens and the whole building is subject to vandalism and theft.
2) Once you are a paying customer don't expect to get to talk to anyone, they do not answer the phone, they allow it to go to voice mail and if you are complaining about something. They will not call you back to resolve the issue.
3) Our unit was vandalized on Sun Dec 4th. They finally contacted us on Wednesday the 7th, no email only a phone message. They called back on the 8th, told us that our lock and the latch had been "knocked off". They had not looked at the closed circuit television, they have not reported it to the police... in fact they have done nothing. Well, other than ignore my phone calls.
Please, I implore you... do not give them your hard earned money. They say they "care about your business". From my standpoint they only care about getting your business...once you are in you are just another number.
P.S. they got a 1 star because you have to give them something or you cant post.
Just had a great experience with Miss Stacy and she helped us get the best storage unit for our needs.This is a brand new facility and very clean and well-kept up. Very impressed
Went there to store some furniture, Erin helped me out and the whole process was so easy. Thanks!
We only needed to store out stuff for <30days and didn't want to spend a lot or get locked into a contract. Stacy was GREAT at helping us find the best price & plan that met our needs. Also - having her walk me through to find the the unit and figure out all the security codes was very helpful!!
Stacy is the best! We could not have gotten everything done in such a short time frame without her. Wherever she is working, that's where Im sending my business.
Great people.
Great prices and Kristina was awesome!
The storage unit is good, has a lot of room for your items to put in and has good conditioning. But if you want to rent the storage unit. PLEASE DO NOT GO IN PERSON, ITS BETTER TO USE THE WEBSITE. When you go to the door. There is a very low chance someone will be working there and we had to sit around for at least 5 hours because they say that we need to unlock the storage unit and move the stuff out for construction. But they were never here, And we have called them when we will come down here but they don’t pick up because no one is working there! The gates always don’t work and you need to exit out from the entrance.
Stacy was wonderful to work with. She was friendly, knowledgeable, and answered all of my questions on move in day.
Yes there is inflation but this company prides itself on booking online so they can have minimal staff. I took advantage of booking online to get a lower rate only for it to increase 26% just a few months later. The location I am at had alot of empty units so I would think they would want to retain their customers but when I contacted them. I was basically told to deal with the increase and that they are still competitively priced. That doesn't change thr fact I have to now come up with the extra $ within a month. I understand an increase might of been nessassary but 26% is alot to put on someone all at once.
Do NOT use this facility or any Public Storage. We have been with them since the end of January. Since then, I think there has been a whole 2 weeks of time that the gates are NOT broken. Outside of that 2 weeks, either the entrance gate or the exit gate is broken. If the entrance gate is broken, they leave the exit gate open all day and into the evening. If the exit gate is broken (which it currently is again), you can enter using the normal way, but you have to exit using the entrance. However, the door shuts and can't be opened from the inside unless you pull up to the gate, get out of your car, and press the green button on the side of the wall to open the gate. Then you can get back in your car and leave.
If you call up there during business hours, you will be extremely lucky to get someone on the phone. If you drive up there during business hours, you will be extremely lucky to find the office doors unlocked or someone in the office.
To make matters worse, they just jacked the rates up last month. For what? I know they don't have higher employee costs since no one seems to work there. Maintenance costs? Doubtful since the current gate problem has been this way for 3+ weeks.
Spoken to corporate on multiple occasions. They don't care. They will just "escalate the call" to a higher department to call you back, which never does.
Stacy was very helpful
Stacy was AWESOME!! She answered all of my questions and was willing to go above and beyond to ensure my needs were met.
I had a very great experience with stacy .she's a great customer service representative. She helped me thru the whole process thanks stacy
Stacy helped me out and she was absolutely terrific!! She explained everything well and was the sweetest thing.
Helpful and respectful. This location was the closest cheap one available at the time of this review
Work out of town, while being away Stacy went above and beyond to ensure my belongings remained while I was absent. From the beginning it was a very friendly and safe environment.
Rented me the wrong size unit and would not refund me. Extremely rude and hung up on me when I asked for a refund for them listing the size of the unit wrong on their website. Would not recommend to anyone. The doors to enter the building have not been working and had issues accessing my own unit.
Great service at front desk and great prices!
Tim was great. He helped me get set up for a storage unit and I was in and out very quickly. Facilities seem very nice too.
Tim is a very professional guy and he try to help all the customers to fulfill their needs
Tim was so nice and very helpful!!! Only gave 4 stars because there was no building sign to say public storage so we weren't sure if the 2 buildings were it. And it was a bit warm on the 3rd floor. I'm sure all of this is in process of changing since it's all brand new facilities.
I was very impressed otherwise. Tim you are awesome and pleasant to work with.
Stacy Martin was very helpful. She is so sweet, walk me thru all the units that I wanted to see. Thank you Stacy!
The doors have been out of order for a while now and management has yet to get this fixed or even reach out to us. First time I showed up with a trailer load of furniture and couldn't store it. Had to leave my stuff outside for two nights and the doors are still not fixed. We ended up having to rent another storage room from a different company since it was going to rain the next day. As much as we pay here, Public storage should reach out to us ASAP about this inconvenience. Lines of people waiting to unload and walk in through a small door. How do you expect us to fit furniture in through there? Never again renting from this place. I do not recommend!! All storage is nearby, go there instead.