I accidentally booked 2 rooms and put it on my to do list to call Simply Storage and fix the problem. Janie from Simply Storage called me this morning and let me know. Which helped cuz I was probably gonna procrastinate. Lol She was so helpful and efficient in making sure the situation was fixed. Great customer service. This makes me feel safe keeping my things there as Janie very detail oriented and solution based. Highly recommend!!!!!
Knowledgeable, helpful, and personable! Facilities are secure and clean. Definitely try it out. Completely satisfied. Updated review: Everything was five stars until an increase in price of about $20 per month. If you use this company be prepared for the intro price, then the standard price, and then the possibility of a sharp price increase!
Clean and secure storage facility. Extremely attentive and helpful staff, especially John and Justin. Would recommend!
Excellent service nice and easy .
Firstly, Janie was excellent! Very nice and understanding and helped find the best spot for me. Then upon arrival, John took care of me as well. They both went above and beyond! A+ service!
We have had our stuff in Simply Storage for 2 weeks. The admin staff is amazing! Especially Justin he answered my questions and helped me decide which unit was the best fit for me. Thanks team for all your help!
Amazing customer service and facility. Very impressed!
quietly raising rates over the last year. beware- AVIOD. subtle thieves.
Perfect I love the service the guys were great . The place was clean smell good and made me feel right at home will be doing business in the future Five stars guys 👍
A1 customer service from Justin and John today. I feel my property will be safe and secure here.
Easy sign up and great service. Shout out to Justin for making things quick and easy. Highly recommend.
Very fast and friendly staff, got me in and out in no time
I had started an internet form in the morning and got a call back within 2 business hours! John was extremely friendly, answered my questions and got a unit within a hour.
Fast & easy!!!! Justin was great 👍🏾 Very warm and friendly office staff!!
I’m a real estate investor and general tenant. I have worked with this location multiple times over the span of about 6 years. Every single time it’s been a wonderful experience. Not only is the staff tentative, the facility is always clean and the access hours are reasonable. For an entrepreneur like myself that could need availability all times of the. And even as a repeat I still get good deals. Love it. I’ll surely be back!!
I’ve had some horror stories when it comes to storage facilities but never had any problems with this place. It was always clean and quiet with easy access. John and Justin made moving out a breeze. I’ll be back when I have more things to store. 🙏🏾
Justin was awesome! He made the check-in process extremely quick and easy. His customer service was impeccable.
The Simply Storage team made the entire process extremely easy. From online reservations, viewing the storage and Paying. They called to confirm what I needed and even showed me around so I wouldn’t get lost. Even made sure I knew how to correctly work my lock so I wouldn’t break it. Thank you Jamie, John and especially JUSTIN! 🙂👍🏽keep up the great work y’all and thanks for everything!!!
Justin was so great and extremely helpful. Gave us a tour of our storage unit to make sure everything looked great as well. Looking forward to using Simply Self Storage!
Justin is an amazing employee, If you need a unit come see this young man!!! Great experience!!
Great location in Design District. So easy to work with. Just moved out after 3 years. Great staff, convenient location. I will use again if I ever need another storage space
Justin was amazing and knowledgeable!! Love the extra security at this place , highly recommend
Justin is an amazing employee, thank you for the experience of getting into a new storage unit today
Justin and the team was great helps me out every time.
Justin was awesome and very helpful!
Maria was awesome! Very quick process and gave perfect details on intructions.
Friendly staff especially Jessica was great and very helpful when picking the right unit size and great convenience location!
Maria is AMAZING!! She helped me find the perfect unit. Thankyou so much.
Very, very clean and secure storage! Staff was very friendly and made sure that as a consumer we had as much information as possible. Great business operation!
Megan was awesome! Very helpful and I really appreciate the fact that she offered to reverse a late fee for me before I even had to ask / explain the situation.
Meghan was very quick and attentive to my needs. I definitely will be coming back here
Best customer service and smooth transaction! John was very kind and helpful! I definitely recommend this storage facility! Go and ask for John! You won’t regret it! 😊
Meghan was awesome! She walked us through the building, pointed out the various security features and helped us locate the best units to meet our needs.
Amazing location and very clean! Meghan was extremely helpful and provided excellent service and instruction! Thanks
It took us 20 minutes to rent a unit. Megan showed us around and was super helpful! She answered all our questions and helped us with the rental
Excellent service, Megan was extremely helpful and nice, very quick and easy to get setup. Facilities also look very good, secure and clean
cleanest storage unit!!!!! staff is so attentive and helps to the best of their ability!
Megan is always such a pleasure to work with. I've had a smooth process renting and renewing with the team at this location
Move in was quick and easy. Meghan answered all my questions and was very friendly.
Today I had a great experience as I always do but today I meet Meghan and she was wonderful she helped me to find a new unit which I am downsizing she was very helpful I would advise anyone that is looking for great service and people who care I seriously advise you to come here it’s so clean oh my is is very clean.
I loved Meghan she was the best help!!!
Megan did an awesome job helping get me a unit quick and fast from calling to showing up. I am very happy I came here
Excellent customer service
Jessica was very informative, polite, and professional.! It was such a pleasure doing business with her!
Megan & Jessica and John were spectacular. They made me feel at home. Good people!
John was extremely helpful and flexible in setting up my lease. 10/10 customer service! MJ
Megan was informative and very helpful!
Meghan and team were so nice and professional, made my lease signing a breeze.
My agent was named Meghan she very helpful and knowledgeable. I had a great experience
Amazing service!!! Denise and John were amazing even though I arrived late they were professional and courteous throughout the entire interaction.
I knew what I wanted when I walked in, and processing was very quick. The units are nice, and I was able to get my friend a discount on his monthly rent with a referral code. That’s the extent of my experience here.
Friendly customer service rep. Great conversationalist. went above and bring to assist me and my children get our move completed successfully!
John and his team have been as friendly, professional and helpful as possible through every part of the process during my time working with them. The storage facility itself is clean, beautiful and secure as can be. 100% Recommend
John and team were great they have been help through my year of storage
John, Jessica and Rene were very professional, knowledgeable and friendly. The customer service they provided was above and beyond and will result in me recommending Simply Self Storage to all of my friends and family! Do not store your valued personal property anywhere else!
Great service, fantastic customer service!
Awesome great people clean place.
Always took care of any issues that I had. Like recently I need to get a larger unit and the switch was seamless and easy
My experience at Simply Self Storage was PERFECT! I was able to walk-in and walkout with a storage unit within 30 min! Thank you so much to Denise & Kelly your outstanding Customer Service!
Great place for storage! People were so friendly highly recommend Derrick and Denise
I’ve had my unit for about 15 months and the service here is unparalleled. Units are clean and well kept and they even have platform dollys available for free. Denise and Derrick were extremely helpful with paperwork and also providing gate access directions to our movers. I’ve always felt safe coming at night since they have security cameras all over the property. Finally, they even have music at time playing in the property to make your move more pleasant. 10/10 Recommended
Excellent job, very welcoming, helpful as ever, friendly and the best storage company I've done business with
Fantastic location and easy loading and unloading. The management is very helpful and facility is spotless.
The staff is accommodating, friendly, and responsive. The facility is clean and secure.
Friendly staff, clean and safe!
Good location staff is great the manager John is great very helpful and knowledgeable
Derrick was absolutely amazing and made my storage experience really worth it. First time using a storage unit and I’m glad I used this company.
Needed some extra info and a quote for storage Denise was so helpful.
Denise was fantastic! Very knowledgeable, professional, and attentive to our needs. Highly recommend
Called to get some information and spoke with Denise. She was so helpful and guided me every step of the way.
Denise was very helpful and got us in and out in a matter of minutes. Very clean and I feel like our stuff is safe and secure in this building.
John , Denise, and Maria y’all rock !! They answered all my questions helped me get the storage unit that best fit my needs!
John & Denise were absolutely amazing, they made the process so easy & super helpful. Additionally the facility is super clean & very secured which is an added bonus. Very happy customer, Leticia
The manager John there was very nice to me before I moved in and all of sudden became rude to me over a tiny thing after 2 weeks of moving in. I came to the facility today and found no parking spot again of course, people were using 2 spots to unload their stuff and nobody cared. So I parked my car in front his office for 5 minutes or less just to grab something really quick, there was no sign there said No parking or anything and people have been parking there all the time. After I came back John was standing in front of my car asked me to move so rudely. He told me that we had limited parking and you can move out if you don’t like it. He also threat me to bill me $2000 fine. I’m really disappointed about his professionalism - I would gladly move if he could ask me in a NORMAL manner, I’m also surprised by his sudden change of attitude.
Great place. All staff easy and nice to work with. Units are secure and clean!!
This place is amazing. Not only is it extremely clean and safe the customer service is absolutely outstanding!! John is always there willing to help to see what he can do for you. I will definitely be here for a while.
The on-site management and staff are very helpful. The facility itself is clean and quite nice, too. In my case, the unit rental increased by $76 after 6 mos. It’s more of an inconvenience than anything and motivated me to downsize to the next smallest unit size.
The company that took this over is absolutely horrible. They removed the flatbed carts, would not allow you to use the promotional use of the moving truck, raise the rent and broke my lease agreement, charged insane fees, I have a horrible new owner that’s only interested in screwing everybody else and taking as much money as he can and I hope his business fails miserably. I hate this company so much
Denise was specifically very friendly in getting me the proper unit and the best cost to benefit ratio for me. Unit is clean and well lit and safe. Thank you.
Loved denies, and Maria ! So helpful with my unit size and my movers too ! So sweet ! 100% recommend this place and the security is on point !
Maria helped me with getting storage quick and process was super easy. Highly recommend 👌
Denise and Maria were great!
This place is clean and well lit. I like how they have an enclosed gate, small but you're protected. I am satisfy with the price and service. Legitimately climate controlled
John the property manager helped me out great. Quick over the phone, answered all my questions. Quick and easy.
This is a great storage facility. Clean, safe and great customer service. Maria was a huge help.
Great clean, secure space. Very helpful staff.
This is an excellent place to store at. The manager John has always been friendly and very helpful. This facility is nice and well kept. I highly recommend! I like the area, it’s calm and quiet.
Quick and friendly service with easy access and open until 10 pm for bringing your items to the storage! Helped me in an in between time of moving apartments
Update: I changed my review to 5 stars after the manager at this location reached out to me. It was a simple issue with an employee not showing up for their shift. They were very kind and helpful to me. Old: I was a customer at the farmers branch location and need to move my storage unit closer to home. I was told I could move in today but their office is closed. I’m now having to pay for a moving truck for an additional day in hopes that I can move in later.
This place is conveniently located and easy to access. The management is very professional and friendly. I felt very comfortable and safe having my valuables in storage there. I highly recommend this location.
Always a great experience at Simply Self Storage in the design district. John is always there to help with any and all our storage needs. Awesome management and great facility
I completed a reservation online. upon arrival Riley assisted me, she showed me the unit before signing any documents. Just to be sure this was the correct size I needed. Location is great, customer service is amazing highly recommend this facility.
Good storage space. Clean and the people are friendly.
Will and Bryan were amazing! Thanks for all the help!
Great service and location with covered parking and late access hours.
Great experience! Very seamless to get storage unit. Thanks to Cory and Brian for helping through the process!
Really helpful! Bryan was awesome!
There always more than willing to help. They're always kind.
Easy and amazing! Recommend this place! Workers where very friendly and polite
John, Bryan & Corie were super helpful & their energy/enthusiasm made my day! I highly recommend y’all hire more like these wonderful individuals!
Very very professional job well done appreciate the hard work that you put into making me feel like I'm at home thank you
Highly recommend! Janelle made the rental process incredibly easy and straightforward, and she made sure I was getting the best deal possible. The facility is very clean and is very modern and updated.
Excellent customer service. Janelle assisted me and she was wonderful. Gave me a tour of the place and helped me select the right unit for what I needed. Definitely will recommend to others. Thanks Janelle 😃
Brian did a great job explaining everything. Answered all my questions and was a great tour guide. Highly recommend
Switched to this location and Brian was so nice and helpful! Property was clean and quiet.
Very quick, easy,.. Brian was helpful and nice!!
John and Brian are awesome! Hands down the best storage unit in Dallas and the absolute best customer service!
Great customer service from Brian.
Great storage unit! Bryan and John were both very helpful!
Bryan was such a great help today. Very informative & got us a great unit. The units/halls were clean, and lots of security cameras!! Thanks so much for your help. If you live in Design District or near downtown, this is your STORAGE PLACE!
Great Location and Customer service. We feel safe storing our items, even though it’s in the middle of the city.
Easy move.The move was amazing. I appreciate the prompt service and professionalism. Awesome 👍.
Bryan had amazing customer service. 1st time renting a storage space. Thank you so much for helping me out. Definitely would recommend to all family and friends.
Great location and nice facility- reason for the one star is due to rude staff and customer service. Extremely demeaning (absolutely terrible how a business can speak to a customer the way the staff did) and have completely lost my service. Was going to get a smaller unit for a couple things I need a unit for but going somewhere else.
John was the one that helped me. John had amazing customer service and helped me with a situation I was dealing with. There was another gentleman that was friendly that helped me on the day of move out. 3 stars because they are extremely expensive and the call center people are rude. If you don't mind price this place is very nice and well secured we never had any problems with people lingering on property
I want to shout out Brian at the Slocum location his customer service skills was amazing he was so helpful and so patient and I will advised anybody to use this location very safe very clean and secure and I feel Great about it
Awesome Efficient and Friendly service!! Best in town
The manager is a great guy
Awesome customer service and staff very clean
Practically no parking which is the reason for the 3 stars but overall Clean facility. Manager is a bit rude and not in tune with the climate of today's market. Price is high relatively speaking and location isn't great.
I'm new to storage choice Design District but I love how clean it always is when I come through and quiet. I most definitely feel like my belongings are secure here even after I leave.
Storage choice is the cleanest storage facility in all of Dallas! After touring multiple facilities and seeing all the negative reviews about other places I finally decided to check storage choice out and I do not see one issue. It is clean, it is secure, and the staff made it super easy to get a unit!
Just moved into my storage on 9/19/21 and couldn't be any more happier the facility is so clean and the cameras all around make me feel safe!
My unit was burglarized. Despite being locked up. Despite being on the 5th floor of a ‘secure’ building.
Staff was so friendly, adhered to covid safety precautions, and I was easily able to rent a storage unit with no issues! The facility was clean and nice as well. Overall great experience and glad I choose this place for storage!
Great location, friendly staff, extremely clean inside and our, and secure. Very accommodating as well on when I needed to use their moving truck. I highly recommend using Storage Choice for all your storage needs!
Great place to store your items. Price was right on my budget. Customer service was pretty good. Took care of me asap. Thanks...
Service was amazing from call to inquire to moving in and now paying rent! I have only praises to give all of the staff members and the process was so seamless. Would highly recommend this location and staff to anyone local to downtown Dallas and neighboring areas!
My Experience at this location was great and affordable...The Manager made me feel welcome from the first day....He has awesome customer service(He needs a raise lol) and knows how to adapt to his customers and I'm Thankful I was able to experience his kindness.
Easy move in experience, friendly staff, good facilities. Would recommend.
Pretty Good. I was helping others but felt guilty the whole time because I had a unit there full of scooters, moved them out and failed to let them know I had moved out (and would always remember when they were closed) and the finally had to cut lock and auction off what I had in there. All I had left was a homemade kill me quick plug, so no money in that. Sorry. Anyway place is spotless. Only improvement I can see would be a drink machine of some sort and maybe a little more water pressure in the bathroom. They never had a bait and switch like extra space does. Don't go to extra space. This place is way better
Prices beat ALL other storages around and super easy to rent online, very convenient!
The staff is so friendly, and accommodating to me and my children.
John was very helpful, place is very clean and feels secure
John, the property manager, is super friendly and helpful! Location is perfect. Very clean and safe. I would definitely recommend this location and company!
The manager John was awesome and very helpful.
Great and easy, accessible storage! I was able to purchase unit online and was in it and already storing my stuff within the hour.
Omg, literally best customer service experience EVER. So I walked in, it was VERY clean. I met Jason, who I spoke to before going in, he was EXTREMELY informative and helpful and just sweet. I even stole a pen and he was fine with it lolol! But seriously, I’ve found the ONLY storage company I’ll use from now on, they’re fast, AFFORADABLE (no hidden fees AT ALL), they GIVE you a lock.. like WHAT?! 😳 just hands down the best and gained a lifetime customer and word of mouth review spreader lol. P.S. I’ve used Public Storage & Life Storage so I had prior HORROR experiences. So yeah go here. Now. Stop searching, no don’t scroll. Call them, ask for Jason & tell him Gabby sent you. ✌🏽✨
Very pleasant experience, customer service was excellent!
Clean and the staff was friendly
I could not be happier with choosing StorageChoice and this exact location. The staff has been nothing but wonderful, professional, efficient, and the facility is brand new and well maintained.
The customer service is great and the staff is extremely helpful! Location is perfect. Very clean and safe. I would definitely recommend this location and company!
Nice clean and friendly staff.
I am very pleased with Storage Choice, Channing was the best very knowledgeable, fast and efficient .I like the fact that they have a truck available for move in and also free keys. Everything was a good experience.
This new facility is awesome. Love the location, security and cleanliness. John and his staff are super friendly and a pleasure to do business with!
Storage choice is wonderfully amazingly clean!!! Great respectful staff! Convenient location, and honestly truly great low prices...this storage unit is the cleanest... most cheapest unit I've ever had out of 3 others I've had in the past!!!
Super Nice Staff.. Clean & Safe Storage Place.. Love the loading carts available to use..
Clean and Ventilated Fair price.
Great service, great prices, clean facility, and enjoyable experience obtaining my unit. I would absolutely refer them to others and use them again in the future. The staff were extremely friendly and helpful! Thank you <3
My fiancé and I came here a few days ago to look for a storage unit to free up space in our apartment. We found Storage Choice on YELP originally but wanted to share the review here too. Maria and John were very helpful in finding us the right storage unit with the lowest cost. Everything looks new and it’s a great climate controlled environment. It seems very secured too with all the cameras and security dates which I feel is important for a storage place!
Very nice storage facility staff was very knowledgeable and was very helpful for my needs
Friendly and courteous staff, with a very clean and safe facility. Also, very convenient.
Channing was AMAZING!!! He has great customer service and was SUPER helpful... my first experience was a lasting one! He was GREAT!!! Thanks again Channing 😍
My experience was great the staff is awesome and I love the location. Very clean and secure property. We love it
Easy registration process and I love how you can tell what rooms they have available on what floor. Elevator is super close to the unloading area and IT IS COVERED! Don't be bothered by the rain while unloading!!
The process was very easy and fairly quick. I think it was John who assisted my wife and I. He was very informative. This is the first month, but first impression is good.
Great facility and awesome staff. The access to units is super easy, and rates are best in town.
Great prices, easy to access and nice location
Closed at 10pm .. the gate locked us in. Moving late sucks but to get locked inside without warning. Called the emergency number, no help SMH
This was so easy to sign-in and select what I wanted. I was completely shocked when the process was finished. It was very simple and easy to do so online. There is a little paperwork to fill out at the office, but it was very easy. I highly recommend Storage Choice - Design District!
O.o O.o O.o. M Gggggoodness this place is Solo clean , So cheap. This is the. Bomb
Great customer service, clean facility and great pricing for location.
Great experience. Fast and friendly
In love with this storage unit! Very clean, safe, easy to access, great location, they offer flat beds to help with carrying your items, free locks, a rental truck for move in and out, great rates, I could honestly go on and on! Most importantly the manager John is so nice and helpful. A great manager leads his time, Misha and Jason are the best too of course. Everyone there is friendly, knowledgable, and compassionate! I found the perfect place!
Very helpful and professional team! Storage facility is clean, safe and easy to access.