Public Storage Self-Storage Units at 12318 N MoPac Expy, Austin, TX

DO NOT RENT HERE!!! RAT INFESTATION. I’m looking at the other reviews and they must be fake because there is no Emilio at this location, in fact, you have to talk to a customer service screen if you need help. I rented here last Friday over the phone and I got my unit, when I came a few hours later, I opened my unit to find HUGE rat droppings EVERYWHERE. I began to look at the other opened units and saw the same rat droppings in the corners. This facility is filthy and no one works here. I went to this room at the entrance and talked to a customer service terminal where the rep cancelled my services and promised a refund since the cancellation was within hours. It’s been a week and the hold was dropped and I was charged the full amount for the 1st month. I went back up there to talk to the another rep through the customer service terminal and all she could was request a refund with a supervisor and told me there was no guarantee. Please, save yourself the trouble, time and money and rent somewhere else. I was able to find a nice clean storage with another company where my belongings are in a safe clean environment. It makes no sense to PAY to have your valuables and items you desire to keep in a dirty, filthy storage where vermin will destroy all you things, might as well through them away. On top of that, you will never get any help in case of an emergency. I would love to have this issue resolved and receive a full refund because honestly that’s what I am due. This is highway robbery and completely and utterly disgusting.

Not a very good place I rented it out for less than a month. Had to throw away a lot of stuff almost all my clothes. They have a rodent problem, rat poop everywhere and then I was forced to take everything out of the unit. Otherwise, they were gonna charge me even though it was their problem with the rat poop unprofessional Team not very polite. I don’t know. Maybe it’s just my unit but rat poop everywhere

This storage facility is a standout - incredibly clean units, top-notch security features, friendly, helpful staff especially Keya Foley that made the entire process smooth from start to finish. I felt completely confident storing my belongings here, and the pricing was very reasonable compared to other options in the area. Highly recommend!

Emilio is the best for helping us at Public Storages 🎉 always 5 star service with him.

JESSICA AND EMILIO HAVE A GREAT PROPERTY AND A GREAT HELP!!

Stephanie Webster was very helpful and willing to spend as much time as I needed to get information and show the properties advantage to my needs. Bravo!

Property is always clean! Emilio is also the nicest person and really takes care of his customers.

Don’t trust them, they(Emilio) broke into my unit when I replaced the lock.

Emilio is so kind and helpful, the property is always kept nice and I feel my belongings are in great care as well protected!

Great price. Good, clean facility. Emilio was extremely kind in helping me find the best option and navigate the online system.

Emilio at Public Storage helped me out yesterday. I am dealing with a Very stressful move and he was able to get me qhst I need fast and very affordable. He made sure I did not have to stress about getting this done. He took charge and gave EXCELLENT service. Thank you Emilio for everything you have done and continue doing. He is also the one who calls me if I am ever late ona payment to make my reminder. Which I need.

Emilo is AMAZING!!! Knowledgeable and so helpful find what would best fit our needs

It was a great experience! The customer service at this location is second.to none. I was always greeted with a smile and a wave. If I needed additional storage again, I wouldn't hesitate to be a return customer. Thank you!

Emillo is a great help to others to getting a storage unit and he is very kind and compassionate about helping others great experience Good job!!😊

Emilio, went the extra mile to ensure I settled into the unit without any issues!! Extremely helpful and nice. Highly recommend the location and the personal touch.

Este lugar si bien limpio y Emilio me ayuda mucho;gracias Emilio

Excelente ayuda and very helpful thanks emilio

Excelente servicio thanks Emilio

The place is great and I met with Emilio and he is great!

I recently had the pleasure of interacting with Emilio, and I must commend his exceptional service. He was incredibly kind, helpful, and efficient in resolving my issue. From the moment I reached out, Emilio was attentive and quick to address my concerns. He provided clear solutions and ensured everything was handled smoothly and promptly. It's rare to encounter such outstanding customer service, and I truly appreciate Emilio's professionalism and dedication. Thank you for making my experience so positive!

Great space with friendly staff! Would definitely recommended, Emilio was very helpful.

Great facility, great service. Emilio is very helpful!

I love how clean the property always is and how great Emilo is with customers it's never a dual moment Thank you Emilo.

I’ve had some things in storage at this location and Emilio has always been super pleasant and helpful. He goes above and beyond to assist with anything.

Emilio was extremely helpful and one of the best people I have talked to you in a long time. I have been extremely unhappy with this company until I talk to Emilio. He is the only reason why I am still having a storage shed there. He’s friendly he is extremely knowledgeable and he’s a fast worker. I really wish that they would hire more people like him. They have a few great people on staff and he is one of the excellent ones.

Excellent service, thank you Emilio for your constant help and good service, you are appreciated, I recommend this place, thank you Emilio for all you do!!!

Property Manager Emilio does a great job!! I recommend this Public Storage property for its security and reasonable prices.

Great location and the property manager Emilio was very helpful!

GREAT LOCATION,EMILIO TAKES GOOD CARE OF PROPERTY,THANKS Emilio

This Public Storage is the great. Emilio the manager and his customer service is excellent. I had a question about my unit and left a message and he called me back promptly. He said if i had any further concerns don't hesitate to call and if he doesn't answer he will get back to you promptly. This was one of the best customer service interactions i have had with a company. Thank you.

Great property great customer service thanks to emilio

This Public Storage is the best because of Emilio, his costumer service is excellent. If you have questions or concerns don't beat around the bush just call and if he doesn't answer he calls you back promptly. Thank you.

Emilio was very helpful, this public storage has the best customer service. It’s also super clean

Thank you Emilio for your awesome help!!

Thanks Emilio for all your help!!!

Thanks Emilio

Emilio is a great property manager.

Emelio the best

Thank you so much Emilio!

The perfect place to get your storage done!

Emilio was so helpful after I had a bad experience at a different storage facility!! Thanks again for the help!

Good service

Good personality and efficient

Thanks Mary! You were great.

I moved out 11 days before my bill was due and when I moved out they billed me $200 that afternoon. Tried to call several times and was told to call the onsite staff members about their error and never received a call back. Also had issues bc my garage door was HORRIBLE, like was kind of crooked and made it hard to open and close also got off track. I was there for like 15 minutes trying to close it and in tears. Asked for help they told me to just leave it open with the lock near it and they would lock it later. Like leave all my possessions unguarded and hope for the best ? Then with the door Their solution was “just step on it and wiggle it back and forth “ when it was jammed instead of correcting the issue . Also, they don’t have any loyalty to ongoing customers. My friend had two units that she got on special, special was still going on for new customers only and after a few months they raised the cost $50 each so we end up getting a new unit with the special and having to relocated to storage units 🫠

Emilio has a clean property and is always helping You when You have a issue,thanks

Emilio has been super helpful in getting me squared away on renting new units. I could not be more pleased with his help!

I want to thank Mr Emilio for all the long years of outstanding service and absolute brilliant property management! Great person to be around and call him friend! I do recommend this Public Storage to anyone that needs storage needs! It's more than just the storage unit, it's the service concentrating Quality over Quantity ! ~~~~~ Michael

Nice and clean facility. Very conveniently located (right off Mopac) and very close to the Domain. Emilio, the onsite manager is very courteous, friendly and helpful

Clean and safe storage facility. Emilio is very nice and helpful. Easy to get in and out and the rate is better than other places.

Very good customer service I received by Emilio when I wanted to rent my strorage unit facility is very well maintained and clean very good price per month

Had a great time storing my stuff here, Emilio was a great help!

Storage was clean. Everything was without any problems. Thank you Emilio!

I have had a unit there for several years now. I recently transitioned to a larger unit and the process did not go smoothly with this new automated program they are trying to force onto people. It's hard for seniors who do not drive, use smartphones or apps. However Emilio helped resolve the lingering issues and hiccups that resulted from the changes. He is always so happy to help and truly undertstands customer service which is a rare thing nowadays. Keep up the good work Emilio!

Recently rented a storage unit from Public Storage and it was hands down the best experience I've had. Emilo, the manager, was exceptional in his service. I rent storage units quite frequently, and this location stands out not only for its competitive pricing but especially for its unparalleled customer service. Highly recommend!

I love this location! Emilio and his staff are so friendly and take great care of the place. Our unit is easy to access--simple, and clean. Moving in was a breeze and the location is super convenient.

Emilio was friendly & made the process fast & easy!! You won’t regret how helpful he is! Went above & beyond!

Emilio the property manager is awesome! Very friendly, knowledge, funny, made the process so easy and stress free!!

Our Company has been there for multiple years, the place is always clean and secured. I do have to say, Mr. Emilio is always friendly and making us laugh when he see us!! Great person and place.

We had an issue with the unit Emilio took care of the problem fast and with a great attitude. Highly recommend his facility

Wanted to acknowledge Emilio, the property manager. Friendly, helpful, and goes above and beyond what is expected. Thanks!

The property manager, Robin M, served me is great. She is very patient and kind to answer all my questions and explain rules.

Emilio (the property manager) and the team up at this Public Storage location are simply the best. They handle their business and customers with extreme care. Our belongings always felt extremely safe and any questions or concerns were always answered immediately. We had to move and no longer needed our storage space. Unfortunately the elevator in our building had problems right as we were trying to move out. The elevator parts were on back order so it took a bit longer than expected to have fixed. Emilio made sure that we didn't have to pay a dime during this period with the elevator down since we couldn't move move our larger items down the stairs. He would always call to give me updates on the status of the elevator and more. It was a pleasure doing business with them and I will be going straight back if I ever need to rent another space again. Thank you Emilio and the entire team at this location. You rock!

This is my second storage and I have to say this is the best storage so far everyone is very nice and helpful especially Emilio I hope I spelled hes name right but he’s the most friendly guy and every help full

I could not have been more pleased storing at this location! The property manager, Emilio, and the relief manager, Lucy, were always so kind, courteous and attentive. We always felt our belongings were kept safe and never had any issues with either of our drive-up units. If we were to need extra storage space in the future, I would definitely consider this location first! Thank y'all!

Happy with the pricing and facilities - both easy to access and seemingly secure. I was most impressed with the service provided by Lucy at this location. She's terrific. Lucy made my experience quick and easy and was great to work with.

Was helped by miss Lucy, she gave us a great experience and was an amazing help all the way through.

Nice clean place in an out of the way location.

I simply couldn't be happier with my choice of storage locations. Public Storage is always a great place to store your belongings, but the live-onsite Manager Emilio truly takes this location to the next level. He also trains his staff with the same friendly, customer oriented attitude that he has mastered over his 20 years here. This is an older location in need of a face lift here and there, but don't let that fool you. I would definitely drive out of my way to continue coming to this location for my storage needs.

I've had a space for 4+ years at MoPac and it is ideal for me. Recently I had a problem and poised it to the attendee. She said she couldn't do anything (I was expecting that reply). A few weeks later I happened to bump into Emilio. I poised the same request. He said let's work on that. Through Emilio's magic, we found a solution. Emilio went above and beyond to please a long term customer. Plus, he's a great guy to get to know. Sincerely, John M.

Great location,very clean,Emilio is a good property manager!!

Love this place and the convenient gate access through my app!!

The day I had to move my things in I noticed there was signs of animal abuse from previous tenants. Management wouldn’t do anything about it. Even though the unit smelled of dogs and there was dog prints on the floor in blood and feces. Management denies this regardless of my photos. They raise the rent every few months to ridiculous prices. Manager is rude and unhelpful not considerate of tenants things and apparently of animals as well. Will be reporting to animal control for investigation.

Emilio did an amazing job getting me situated after a very tough time. He was efficient and funny individual. I wasn’t all there and he took so much care of me with delicacy and professionalism, he will never truly know how those laughs made me feel. Thank you Emilio !!!!!!!!!!!!!!!!!!!!!!!!!!

Lucy worked with us and was very friendly and wonderful!

Lucy was such an awesome person! She helped my wife and I get a storage unit and we believe we made the right choice coming to this place. Thank you Lucy! 🙏🏼

Public storage really is the only option. This is my second time leasing a unit from them. Incredibly easy to reserve a unit and move in online or in person. Today I had the pleasure of meeting and being assisted by Lucy. She was so sweet and very helpful, really made my day. Thank you Lucy!!

Lucy was really helpful and told me all information that I needed.

We have had a long term rental for office purposes in Building B. The elevator has been out since at least before Halloween. This is getting ridiculous trying to haul equipment up and down stairs. How long is long enough.

Can’t say enough about the friendly and attentive staff. They have always gone out of their way to be helpful. 10 stars

Emilio was extremely helpful with my checkout. Just had to let him know I was leaving & he took care of initiating the process. Thank you!

Helping a friend move and lost some of my personal property from my vehicle. I returned a few hours later and asked Emilio if he had found it and he had it right in the office!! Highly recommend letting him look after your things too!

Lucy was friendly & efficient

Emilio is a great property manager keeps the property clean and always available to help when you need it. Thanks Emilio really appreciate it.

Ms. Lucy is truly amazing ! Such a sweet lady . Helped me out fast and efficient and even got me a ground unit so I don’t have to use the stairs !!

Lucy, was very helpful and help me settle in quickly. All in a friendliness manner definitely recommend. Thanks Public Storage and Lucy.

Right after reserving my space online I received a warm welcome via phone call from the property manager, Emilio, which was very thoughtful. Upon moving in, I discovered some issues with my space and Lucy—the relief manager on duty that day—immediately responded to my call and went above and beyond to address my concerns. She was kind, reassuring and saw to it herself that everything was resolved quickly. The facility offers gate access via their app—so convenient—and the grounds are well maintained, plus there's plenty of lighting at night. Overall, it has been a great experience storing at this location so far! Thanks again, Lucy!

Absolutely love this location, great prices and not to mention great staff. Emilio is awesome and extremely helpful no matter the circumstance. If youre looking for a storage unit in North Austin look no further!

A good place to store all your belongings

Emilio is fantastic and the prices were a deal. Was able to leave the city for a few weeks and felt safe with my items under his care. The moving process was an easy transition and the tools/carts provided made it much easier to load and unload. He ensures your items are stored and secured and is incredibly friendly and easy to chat with. Strongly recommend this location if you’re looking and the app is easy to use.

I would definitely recommend this Public Storage. Emillio was super helpful to help me move my stuff from the storage unit. I had an issue with my keys to the lock and Emilio provided me with locksmith contact who was available on a Sunday and also arrived in 40 mins. I would highly recommend this place, the people who work here try to offer their best services to you.

Clean property,management is courteous,feel my belongings are safe!!!!thanks Emilio

. I got charged a whole month because I was told to get in autopay . The autopay withdraw on the same day regardless if you already have paid the month. I got charge random charges and was told to go to the office to “upload” them, but never informed I had to print it out. After all this Emilio and his team help me to fix my whole situation! He is such a great owner and funny guy! Thanks for all the help ! ❤️

Mrs Lucy was so nice !

I rented a unit from here for about 1.5yrs. It was peaceful and clean. Not busy at all. Emilio was great! Anytime I needed anything he was quick to respond. If I ever need another unit I'll be going here! Thanks again!

I have been with this location for 6+ years and have been completely satisfied with the unit as well with Emilio the property manager. In recent time my key broke inside the lock and Emilio was kind enough to help me throughout the entire process. Location is amazing, units are in great condition and elevators along with staff have always been on point. Thank y’all again!

Emilio has always been friendly and helpful, during the two years, I have rented. The place is clean and perfectly temperature controlled. Nothing but good things to say, here.

Property manager is the best! This was so easy from start to finish. I’ll definitely be back here if I ever need another storage unit.

EMILIO is an excellent site manager. He really cares about each tenant and goes the extra mile to ensure their experience is top notch. Thank you so much EMILIO!!

I kept my items stored here for about two years and everything is still in great condition! The property manager Emilio was so helpful and kind! Thank you for everything!

The property is clean and safe.Emilio is the best guys to give u the best deals on storage prices

Great place to store your belongings Emilios always taking care of the property I feel the place is safe and great for your belongings

Emilio is very helpful managing this storage, he always do his best to give a excellent customer service. Thank you Emilio.

The property manager Emilio is amazing and super helpful. I noticed that the price of my unit increased dramatically and he was able to postpone the increase by 6 months to help me out and give me some time to figure out alternative options. I couldn't ask for better customer service. Thanks Emilio!

9 PM vacate is carved in stone.

We have two units here with PS. Emilio is always so helpful and has a great fun attitude and spirit. Rare in these days. He addresses concerns pretty quickly and is very thorough with explanations. The location is conveniently close to my house and is always clean. Highly recommend!!!!!

Great spot, clean and safe, property manager Emilio is always on site ready to assist with your needs!! Thanks Emilio

I have had one personal unit and one business unit. The staff at the front desk are always polite and professional. One time one of my units auto-failed because the credit card expired and instead of foreclosing, they simply did me the kindness of calling. We're obviously keeping the other unit, but if you have a choice in North Austin, this is the best Public Storage (imho). Safe, clean, private, and great service.

Emilio is wonderful. The facility is well maintained, the prices and location are great, and Emilio takes excellent care of his customers. He made sure my unit was ready, answered all my questions, and provided information on how to keep the unit in good condition with wrapping and moisture levels. Highly recommend this location!

Everyone was really nice and helpful!

Love the staff!! Emilio was very helpful. He explained how important my assets were to pack & store. Emilio and I both agreed sometimes you have to prepare your items for their temporary stay in a unit, including the correct wrapping. He was a wealth of good information I did not know! Thank you for taking care of my daughter, Lauren's move to your facility!

I didn't use the storage unit for that long, but the care and consideration from Kizzy, and the owner Emilio (sp?) Were amazing, they are so incredibly kind, and I was so fortunate to be able to use their services for the time being. 10/10! <3

Emilio went out of his way to help me through my moving process. Recommend!!!👏

Emilio, the owner is awesome. He is a cool and funny dude. He is very responsive and called personally when my unit was ready. Property is clean and the units are very accessible. The carts are well maintained. Even the shadow creatures on the second floor of building C are not as spooky as other storage places and are well behaved. 10 out of 10.

My name is David and I am paying $300/month for a 10x20 space(04/22). My price when I moved in a year ago was $179 (11/20) (edited: I had the wrong size) Update: I am changing the rating for a couple reasons. I take my contribution here seriously and I rarely change my rating unless there are misunderstandings on my part or the company goes out of its way to address my concerns. I did get a call from Emilio, the manager of the specific property of whom I think very highly. He is the one I referenced in my original review as being friendly and attentive. Emilio laid out some options for me and told me what the typical market rent was for my unit in the area. He also gave me some options to lower my rent if that is what I need. In my case I am fine with the rent but I am not ok with it continuing to increase at this pace. He expressed some concern over my issues and genuinely wanted to help. If Emilio would have been on the the other end of my initial phone call this review may may have never been necessary. I raised my review to 5 stars out of a concern for the local staff. Their corporations policies should not reflect on how they run their specific property. I am going to move my 3 star review to the Public storage corporate page. The review below still stands but if you have to use Public Storage, this property is very good. Original Review Well, reviewing storage units is a little like reviewing a towing company. What is good and what is bad is a little situational. In short, the staff here are fantastic. They are attentive and nearly always present. They are accessible and really nice. On the other hand, the company has raised my rent $100 a month over about a year - which sucks... I called corporate CS to ask if my rent was going to continue to go up at this rate indefinitely and the guy said, "It says in your contract that your rate can go up at any point. Maybe try downgrading to a smaller unit." It was bitterly unhelpful. As far as the facility, it is fine. I am pretty sure there are rodents because I can smell their urine. It is not a massive deal for me, but it might be if you are storing furniture. The access control is well structured and there is nearly always someone around to check on things. The campus is clean and I feel like my stuff is secure. The questions you have to ask yourself are: 1 How much is convenience worth to me - location can make a huge difference in price. If you are not planning on accessing your stuff frequently, get something out of town. Also plan on your initial price doubling over the course of a couple years. 2 How much is your current garage space worth to you. Right now, I am feeling a little guilty. My garage is dirty and I am paying nearly $300/month for a 5x15 space. TDLR: Local staff is great and facility is fine. Corporate is very very greedy.

I was helping a friend move out of her house to sell. She had found this location and wanted to continue. Emilio was a GREAT help getting additional units as needed (she has lots-o-things). If I didn't already have a Public Storage unit elsewhere, I would go here. Thank you, Emilio!!!

Just wanted to say that during these times of inflation, it really helps to have a public storage with a manager thats attentive & very respectful. Since my first day of being at this location he has made my time here very comfortable. The property is always kept in great shape plus when he sees you he checks to make sure everything is up to high standard.

Emilio made my experience a joy today. Came in to get packing supplies and he had me talking and laughing like I had known him for a long time. Great customer service!

The convenience of this location is nice and the facilities are well kept. However, the key differentiator is the commonly lost art of personal customer service the site team regularly demonstrates even while enduring the constrained COVID conditions over the past couple of years.

Really good location great prices and nice customer service. Had a great time talking with Emil!

Perfect location, great service! Highly recommend talking to Emil, the property manager, hilarious guy who made moving easy and fun.

Convenient location and super helpful staff, Emil was very professional. Would highly recommend!

Emilio was a nice guy

Very clean for a storage place an was helped out finding the unit by Emilio very friendly.. good place so far..

Great & friendly service. Major thanks to Mr.Emilio for making al transactions smooth

I was very pleased as a customer I got taken care with no problem young lady was very professional about her job and help me in every way she could I was very please and satisfied and I will recommend friend and family to public storage thank you for your business And time Happy new year to all you coworkers at public storage thank you Miss MarieWhite