Fasr, friendly and clean .
Ivy was super helpful and very patient with us at this chaotic time in our life. She got us taken care in a jiffy!!
Ivy provided excellent customer service today. She couldn’t have been more professional and cordial!!
Very friendly staff! Ivy was such a pleasure to work with! Have stored here before! Always awesome service!
Ivy was truly remarkable....she took us to the storage units so we can take a look and choose what exactly we needed. Customer service was on point....above and beyond!
Ivy is a great asset to the company, and we truly appreciate her kindness, patience, charisma, and exceptional service.
We will definately refer any of our friends and family to this location, so that they too can experience what we did with Ivy!!
Ivy was an absolute delight to work with at Public Storage. She facilitated my storage needs and provided excellent service and support during my move. She answered all my questions and provided smooth and efficient service on explaining and filling out the application and paperwork. Outstanding customer support!!
Ivy and Nicole met my needs for what i needed. TOTALLY RECOMMEND
I've been at this location since it was owned by a different company and it's a nice facility. Clean, convenient and the ability to park inside is helpful. A recurring concern appears to be the limited availability of platform carts. Under previous ownership, there were three carts, and finding one was a matter of chance. Now, with the current management having reduced the number to two, the likelihood of finding an available cart seems even lower. Recognizing this, I have decided to purchase my own cart.
We had a great experience at Public Storage. Cherish was so helpful, friendly, and professional. She made the whole process quick, easy and was extremely thorough. Highly recommend.
I have been with Public Storage for a few years and I've amd Nicole assisted me with getting a new unit setup and made the process simple!
IVY was amazing and a great help. She had wonderful customer service
Nichole is absolutely amazing! From the moment I walked in, she greeted me with a warm smile and made the entire process quick and stress-free. She was very professional, knowledgeable, and patient while answering all my questions. Nichole went above and beyond to make sure I had the right unit for my needs and explained everything clearly. It’s rare to find customer service this good these days, but Nichole truly cares about her customers. If you’re looking for storage on I-20, ask for Nichole—you won’t be disappointed!
“I had such a great experience at this Public Storage thanks to Nichole. She went above and beyond to make sure everything was clear and easy for me. Nichole was professional, patient, and very friendly. She explained all of my options, answered every question, and made the whole process stress-free. It’s rare to find customer service like this, and she truly deserves recognition. If you’re looking for storage, I highly recommend coming here and asking for Nichole—she will take great care of you!”
Cherish and Nichole are delightful. I called and set an appointment to come to the office to view a space which were nice and clean. Highly recommended!
Cherish and Nicole were exceptionally kind. They answered all my questions and made this process so incredibly smooth. Thank you ladies!!!!!
Cherish and Ivy were amazing with helping me secure a storage.
Great service and quick reservation!
Nichole is the sweetest lady. She is always friendly and helpful, she checks in with me when I'm out on property to make sure everything is going well.
Ivy did AA great job explaining and showing us the storage unit that worked best for us! Definitely recommend!
This storage facility is such a breeze. The process was easy because I completed an online storage request and received my lock the next day with my contract. Also it’s easy access near i20 one of the busiest highways in the DFW. It’s truly a hidden gem.
Miss Ivy was a great help was able to help me fast and answer all my questions.
Ivy was fantastic and very kind. Happy with my experience.
Clean and cozy, I like the remote access using your phone to open gates and elevators. I’m in 3 rd floor, and I love it like that!
You can store your things publicly and meet new people
The agent was very nice, helpful, and able to answer all of my questions.
Clean, convenient location and super friendly staff!
Exceptional customer service, Nichole was very thorough with everything. She was very patient helping me find the perfect unit for my needs. Very clean facility.
Best place I’ve been for the first time buying a storage it was easy, friendly and a great experience if anybody needs a storage place this is the place to go for good service.A1 security. Receptionist lady at the front desk was the best. Made You feel welcome answered all my questions people friendly. Call and ask Nicole She will be glad to help you and direction in the right direction. Thank for Such a great job.
Nicole was amazing !!! She helped out so much and was very informative, would definitely recommend coming here and getting a unit !
Great place. Nichole was very helpful
She helped me transfer to another unit and get a better. Deal. Thanks nichole. Arlington i20 location.
I had an incident that needed public storage personnel 's immediate assistance. I arrived to public storage only to find that the crew had finished their shift and was heading home for the day. I explained to the crew how their assistance was very much needed for the dire situation I was in. Despite the crew being more than ready to head home for the evening, my request was met with proper protocol and procedures and I was thoroughly assisted. Shoutout to Michelle (front counter) and her maintenance guy for helping to alleviate my emergency. A split second of their understanding took care of what would have otherwise been costly and an unnecessary experience. Thank you for the extra time spent beyond your shift, to lend a helping hand 💫!
Awesome store! Cherish was extremely helpful and knowledgeable
Nichole was super awesome and showed us around and made the experience super smooth. Thanks Nichole!
Nichole was super nice and helpful, she did an excellent job helping us decide on the right size unit for our storing needs. She also was phenomenal about walking us through the next steps on what to expect and was super sweet.
Staci was very nice. Everything was easy to do no problem at all.
Cherish and Nichole are really nice people, they made sure I was satisfied and made sure I was a happy costumer, I think everyone should deal with this property and these people. Thanks so much cherish and nichole
Nona,Was absolutely fabulous! Such a huge help.
Cherish and Katherine helped me with my move in. Stress free and showed me to my space and saved me money! Thank you
The property is very clean. Nona was very helpful and kind.
Huge Thank You to Les, he was efficient and kind with helping us throughout the entire process. Answered all of our questions. Thank you so much LES for your outstanding customer service.
Katherine and Les were extremely helpful. Great experience!
Stephen is so freaking cool thanks for the help dude. Appreciate it.
Stephen is so very nice and helpful. He walked us around showing the units because I wanted to know what the size looked like. He also was so very patient in answering all my questions.
Nona and cherish the professional Chanto the store is clean and a lot better price
Easy process and great pricing, pleasant service getting set up with Cherish. Highly recommend!
Awesome help with Cherish and Nona! Thank y’all.
Nona was so very helpful. She went above and beyond helping me find the right size unit. She took her time with me and was super courteous. Customer service like this is hard to find! The storage itself is very clean and well kept.
Nice, clean and affordable. Office staff is so nice and helpful. Absolutely love this location
Well knowledgeable and helpful....Best customer service
This public storage facility in Arlington off of I-20 is easy to get in and out of. I chose a ground floor level climate controlled space. Carts are available to move all your belongings.
I had some issues with my storage but one of the staff members (Tee Monroe) took care of it and got all my issues taken care of. Thank you and give that man a raise
Easiest part of my move was renting a storage space here. Stephen greeted me with a smile and offered me the best deals. I had no idea of the space I’d need so Nona offered to show me two spaces. With great understanding of what I needed they helped me through my decision process.
Hospitality is not that common anymore but it’s always nice when you receive gold standard service.
You’ve made such a positive impact during this challenging transition in my life. Thank you guys so much. 🙏🏾
Steven and Nona was great they helped us out and made sure we got what we needed. A raise is most definitely needed for the both of them!
Stephen was very nice he answered all my questions very helpful will let family and friends know we’re to come if they need a storage.
After reviewing the online website, placed a hold on a storage unit. I received email then a phone call from the local site from Steven confirming my reservation. Once on-site met with Les who showed a true since of professionalism, customer service at its finest. This is the first time to rent from a storage unit and they made the whole experience awesome.
Great service. Stephen was great!
Nona was extremely helpful and patient as we navigated our way thru the process of renting a space and making sure we understood how everything worked especially the codes for operating doors gates and elevators and hours of operation.
Stephen, also found my hearing aid which Had fell out of my ear while moving furniture into storage room. Stephen found it during his walk around. He saved me thousands of dollars is replacement costs and hassle! Big KUDOS to him for his outstanding service.
Nona was an amazing excellent help here the phone and in person
This is the best customer service I’ve had in a while Fast, knowledgeable and made me feel valued. Special thanks to Michalle @ Jesse
Stephen, is very helpful & demonstrated great customer service.
I came in stressed out due to an issue. Stephen Was Was Very Polite & Helpful When It Came To What I Was Looking For Got Me In & Out In Manner Time..Everybody Her Was A Helpful & Nice I’m Glad I Chose This Location And It’s Super Clean 😍
Stephen was so helpful this morning, with my purchase of a second unit. It’s directly across from my current unit. Thank you so much again Stephen for your help. I appreciate you!
Today I went to the 1601 E Interstate 20 location to pay my mother's storage bill and I was greeted by Ms. Nona that made my experience there worth while. Her positive attitude and knowledge about paying at a different facility then the one my my mother rents from made me wanna switch locations. She was very friendly and had an awesome attitude from the time I walked in to the time I left. She rocks!!
Lovely service. Great space. Convenient location
Front desk person was very helpful
Great price and great service. I reserved online during off hours, and the office manager called me just a few minutes after they opened to explain how the gates and app worked. I often see PS reps in the building, and they're very helpful if I have any questions. I highly recommend!
I am updating my review, so I had an issue with the new property manager first time seeing him, had to call and complain to the we care number. After a week, I heard from “Emma,” I assume she’s the person in charge of this district reach out to me and make up for the lack of professionalism I received from “Stephen.” She assured I was in no wrong doing and cleared my need to be upset for how I was treated. She def knows customer service and I’m glad someone of her status took the time to call me and make things right.
I wanted to take a moment to express my appreciation for the exceptional customer service I received from Nona at Public Storage on I-20. She went above and beyond to meet all my needs, making the entire experience smooth and stress-free. Every staff member I’ve encountered at this location has been great, which is why I continue to choose Public Storage and recommend it to all my family and friends. Thank you for consistently providing top-notch service!
Clean and great customer service!
Very nice location and friendly staff. He was very helpful showing me the unit. Will rent from this location again.
I was seeking out a storage unit for my things, found this location online and I’m so glad I did. Nona was a GREAT help!!! Very hospitable and knowledgeable of all my questions. She was very descriptive of everything on a need to know basis. She walked me through the process step by step and made sure I had complete understanding. If you’re looking for a climate controlled storage, with friendly customer service….this is the location for you. Tell them Travis sent you!!!
I couldn't be happier with the service and security at this storage facility. The staff is friendly and helpful, and I feel confident leaving my belongings here.
The convenience and cleanliness of this storage facility are top-notch. I was impressed by how easy it was to access my unit, and I appreciate the peace of mind knowing my items are safe.
I highly recommend this storage facility to anyone in need of extra space. The facilities are well-maintained, the pricing is fair, and Stephen is very nice and helpful.
The gentleman that help us is amazing we are glad we choose this public storage for our needs. Thank you for all the help.
LADIES AND GENTLEMEN WE UNDER NEW MANAGEMENT I WOULD TO THANK STEPHEN AND NONA FOR GOING ABOVE AND BEYOND
I HAVE SEEN SOME REVIEWS I WILL SAY THIS WE ARE RENTING A SHARED SPACE I WISH THAT MEANT NO PROBLEMS EVERYDAY LIFE HAPPENS 🙏🏽
OVERALL ALL UNITS ARE CLIMATE CONTROLLED THIS WELL KEPT CLEAN FACILITY ALSO PEST FREE
WHEN YOU SEE THE STAFF FEEL FREE TO GREET THEM IT ALL STARTS WITH COMMUNICATION
THANK YOU PUBLIC STORAGE ❤
ATTENTION!!! THIS PUBLIC STORAGE UNDER NEW MANAGEMENT & STAFF AS WELL AS THIS FACILITY BEING CLIMATE CONTROLLED, MAINTAINED AND PEST FREE
STEPHEN & NONA MAY NOT BE OFFICE THAT'S BECAUSE THEY ARE ON THE PROPERTY DOING MAINTENANCE
HOME AWAY FROM HOME 🏡
I’ve stored things a lot of different places, and this is by far one of the nicest you could possibly rent.
*Edit 7/29/2024
Been here several years and other tenants have broken multiple elevators at this point. I’ve witnessed so many terrible tenants now since I go to the unit pretty regularly (atleast once sometimes multiple times a month). People keep leaving their trash in random places. However despite the difficulties Steven really helped us with finding a solution to our problem when we were unable to unload today due to inability to access our unit on the second floor. Still better than several other locations I’ve been to. Just sad to see people be so inconsiderate.
Had a great experience with Stephen. Thank you for your help and also getting me in & out.
Have a blessed day.
Recommend this location two buildings and clean plus convenient location
Thank You Steven for Great Customer Service🌟
This location is always clean. Greg is very polite and always able to help. He answers all my questions.
Samantha & Nona is truly a blessing 🙌 to us all she's so kind, compassionate, efficient & knowledgeable. Thank u so much sweetheart.
Nona was extremely helpful in finding us a dolly to help us move some heavy totes into our storage unit! 10/10 service! Thank you!
Store my stuff here for years, never had one issue.
Nona was awesome in helping me have a painless move out when the time came!
Was not a fan of public storage but Emma and Nona have turned my perspective around.
Had a hard time getting someone over the phone, went into the office & Mr. Greg handled all of my concerns in a professional manner. Very helpful!
The staff here are very helpful and patient , the front desk staff Nona literally walked around the whole facility with me, to help me find my storage unit. I would definitely recommend this place for storage rentals!!
Easy to rent, property is clean and secure. The manager, Greg tries his best to stay available to help with any questions that may come up. Prices are definitely manageable.
Been there for 3 years wonderful experience would recommend
Brandi and Greg are great and on top of business!!!
Great experience with Brandi! Will definitely recommend to friends and coworker!
The team here is amazing. Bandi will help you with whatever you need. she goes above and beyond.
As advertised. No hassle. I store my stuff here. Its open to the public. Just like it says on the sign. Any questions I have are addressed immediately with precise and comprehensive answers that are delivered in a direct and easy to follow manner. That good lookin girl in the fancy pink chair is top notch professional grade.
If you have an issue with this or any other storage facility for that matter, I'd bet my third testicle your issue is self-inflicted.
I was very happy with my experience here. Glad I decided to store here
Renting here has been nothing but a wonderful experience. Brandi is very nice and professional. She always puts customers needs first. Always willing to go above and beyond to ensure customer satisfaction. Great customer service, neat facility, safe location, and nice people. I wouldn’t keep my valuables anywhere else. They’re in good hands here.
Brandi Nail is the reason I have rented unit at this facility almost four times. She is very attentive and goes well beyond the call of duty for the clients. I’m not sure what the training consist of but it’s clear why Public Storage has lasted as a company with personnel like her.
THIS IS GREAT FACILITY BECAUSE THE STAFF IS DOING "MORE THAN THEIR JOB" THAT CAN NOT BE TAUGHT
BRANDI 🔶️ GREG STAYS ON THE BEAT ALWAYS ON PROPERTY DOING
MAINTENANCE AND ASSISTING CUSTOMERS...
THANKS FOR BEING BEST PART OF PUBLIC STORAGE. 🧡
ALL THE UNITS ARE CLIMATE CONTROLLED.
My time at public storage easy. I was always notified about changes and updates. Very safe location as well. Also, the Property Manager Greg is very helpful and kind. If you have any concerns bring it to him. He will work with you the best way that he can. Thank you for all your help sir!
Very pleasant experience with Brandi
BRANDI was super helpful. I was so undecided for two days lol but she really helped me through the process!!!
Brandi was such a gracious and informative employee. She answered every question I had and her personality was super.
Lots of storage units! Staff is amazing and it brings me comfort knowing the facilities are very clean!
Great Location, Amazing Staff!! If you're looking for a place to store your things, this public storage is great. I had the pleasure of working with Greg to secure my space after a mishap at a different location. He was very friendly, helpful, and overall a great worker.
I went to this location to get a storage I’m from out of state Daytreiona helped me through the entire rental process I was treated with great customer service I will continue to store at this company
Greg is awesome! Always very helpful and knowledgeable. Super friendly, great customer service.
Greg helped me out alot for being my first time renting a storage room.
Greg is by far the best storage manager i have ever had in my time here , he is attentive he is helpful he will wait on you he is the reason we are there
Clean facility and helpful stsff
Came to view spaces/sizes and carissa is the best! helped me by giving me all the information i needed about storing. Will be back if the other locations i am looking at aren’t as amazing as this public storage location
Thank you Greg, you were very helpful with our storage. It was our first time renting a storage and you made it so fast and simple. Thanks for being kind.
HUGE facility. I was able to set up everything online. Very clean and well maintained for a self storage facility. Picked a temp controlled unit and it's all interior access. Would recommend!!
Great service Greg is amazing here they always try to make sure there customers out taken care of !!!!
Greg and Nae, they were very helpful and friendly. Will most definitely recommend to others. Thanks guys!
Tina is a great employee and made my move out super smooth. I appreciate her.
I was greeted with a smile and great customer service Tina was very professional and informative on the units and space sizes. G
Greg bring a good service he make our application quick and Tina was talking fun with my wife
Greg and Tina in the office was very help with bring information about the store
I love how close it is to me however when I tried to go to the elevator it wouldn't work just opened the doors but wouldn't let me click which floor I wanted
Great storage, secure and climate controlled. Greg did a great job getting me registered and also with the check out when it was time for me to move out of the storage!
Tempest, and Greg were awesome as always
Exallent place very clean and Exallent staff. Greg was very welcoming and answered all of our questions and concerns. Very happy we picked this location. I give them 10 stars
Very clean storage units and large for the price. All indoor and climate controlled
Good place for storage space. No complaints so far.
Extremely pleasant and knowledgeable manager. She was a pleasure to deal with.
Greg was able to help save me some money. He was very friendly and accommodating. The storage unit was also clean.
Greg was awesome answering all of our questions and concerns.
Clean facility, great management, 10/10 experience!
Greg was GREAT he gave us the information we needed. He's very nice and respectful. I would highly recommend coming to see him!
Great experience during my visit today. Greg was very welcoming and showed me all the available units that best fit my needs. The building facility was clean and well kept.
Great location right off of I20.
Greg was phenomenal. Made the process smooth! Very helpful with tons of insight. Thank you again my friend.
Greg was phenomenal. He was very nice, and made the process super easy and quick. We were in and out with our new unit. Would recommend this location.
Greg had wonderful customer service!!! He was super helpful, kind and polite. Showed great professionalism, I would definitely recommend them to someone else. If I could give them more stars I would. I love the easy access with the app!!!
This is a very nice Public Storage and Greg is always helpful and accommodating. I truly appreciate him being there. The things in my storage unit mean a lot to me and I feel safe that they're at this location. Thank you so much!
Les delivered great service. He was very professional,nice, helpful and knowledgeable. I would recommend this location to anyone looking for a storage unit.
Fantastic service! Clean facility! Highly recommend!
The employee that helped me was so extremely accommodating &understanding of my situation when he didn't have to be. He took the time out of his lunch break to explain the answers to my questions, which is his job true; but he was genuine -which is not his job. I can honestly say that had I tried to resolve the situation over the phone with corporate, I probably would have lost my storage.
Thank you Greg! He was very professional and knowledgeable he answered every question that we had and explained every step! thank you so much for your help.
Greg was very helpful (awesome customer service), and he helped me SAVE a lot of money. Thank you Greg for knowing what you do and delivering stellar customer service.
Greg was very helpful and nice. Great customer service!!!
Greg was very outstanding in the way he help us get everything we needed and the correct space size. He is an amazing person.
Greg at the Arlington I20 and New York location is AMAZING! he is a kind, easy to work with provides excellent customer service and most of seems to actually care. He took excellent care of me.
This place is perfect! Greg was very helpful and made the whole process simple and quick. Greg even helped to make sure the storage space dimensions I picked out was the perfect fit for me and my belongings.
Greg was very helpful, highly recommended!
Greg is awesome!!!, makes moving that much easier
Greg was very helpful in the process of getting my storage unit
Muito espaço, lugar limpo e muito seguro .