Public Storage Self-Storage Units at 1601 E I-20, Arlington, TX

Had a great experience with Stephen. Thank you for your help and also getting me in & out. Have a blessed day. Recommend this location two buildings and clean plus convenient location

Thank You Steven for Great Customer Service🌟

Greg was awesome

Greg 10/10

This location is always clean. Greg is very polite and always able to help. He answers all my questions.

Everything is clean which is nice but they are in desperate need of some dollies and carts, as others have mentioned.

Samantha & Nona is truly a blessing 🙌 to us all she's so kind, compassionate, efficient & knowledgeable. Thank u so much sweetheart.

Nona was extremely helpful in finding us a dolly to help us move some heavy totes into our storage unit! 10/10 service! Thank you!

Store my stuff here for years, never had one issue. Nona was awesome in helping me have a painless move out when the time came!

Was not a fan of public storage but Emma and Nona have turned my perspective around.

Had a hard time getting someone over the phone, went into the office & Mr. Greg handled all of my concerns in a professional manner. Very helpful!

This place has gone down hill since the new ownership. I had lost my debit card a few months ago and updated my card to make my payment. This past month I got a late fee for one day late which they didn’t notify me of until it was past a day late, saying it didn’t go through and tacked on a late fee after I already had updated my card. I went the other day to start clearing the space out because I am now paying $180 a month as they keep increasing the rent every 6 months now which is insane. When I first got the unit it was around $80-$100 a month. Not only did the elevator that I always use that is closest to my unit not work but there wasn’t any 6 wheelers to use to take my stuff from the 2nd floor to the first to load it into my car. So I had to make five trips just to get some of the stuff out of the unit. I called the property manager who didn’t answer or return my call and went to the office and NOBODY was there or around to assist me. I do not recommend using this place for storage. There’s also bugs/spiders in my unit now even though it’s indoors. I will be happy when I finally clear my stuff out and don’t have to pay this crazy storage fee anymore. This place is a total headache. You have to put in ur code to enter, to use the elevator every single time and u have to re enter your code if u don’t move fast enough. Btw that one day late fee that they didn’t notify me of until it was past a day late made my one month payment $215 You also have to now put in your code to EXIT the building in case you didn’t know.

My first day trying to access my unit was a terrible experience. My code didn't work, and the elevator wouldn't go to the second floor. After encountering red flags all day, I decided to get a refund. When I called customer service, the first person I spoke with yelled and screamed at me. Fortunately, the second representative was nice and polite. Overall, I wasted my time and money dealing with them.

Greg is awesome, I’ve been here since this place opened, and he always takes care of me and my needs! :) 5 stars all the way!!

The staff here are very helpful and patient , the front desk staff Nona literally walked around the whole facility with me, to help me find my storage unit. I would definitely recommend this place for storage rentals!!

Thank you so much for your help today Greg! You’re always a pleasure!

Easy to rent, property is clean and secure. The manager, Greg tries his best to stay available to help with any questions that may come up. Prices are definitely manageable.

Been there for 3 years wonderful experience would recommend

Brandi and Greg are great and on top of business!!!

Great experience with Brandi! Will definitely recommend to friends and coworker!

The team here is amazing. Bandi will help you with whatever you need. she goes above and beyond.

I have been renting from this Public Storage for over 2 years. Ever since Public Storage has bought them it has gotten worse and worse. They have one flat bed between 2 buildings. I'm on the 3rd floor and most of the time they have only one elevator working and it's the same with the entry doors. My rent has increased by about 15-20% every 4 months and you can't talk to the property about rent only the company over the phone. The property is mostly clean but I've had a bulb out in one of my 3 10x20 the whole time and have asked 3 times to have it fixed. Public Storage as a company sucks giving their property no budget for fixes and they have no care or benefits for long time renters even though there are several empty units on my floor my cost is too high to justify staying here any longer. NOT WORTH THE MONEY!

As advertised. No hassle. I store my stuff here. Its open to the public. Just like it says on the sign. Any questions I have are addressed immediately with precise and comprehensive answers that are delivered in a direct and easy to follow manner. That good lookin girl in the fancy pink chair is top notch professional grade. If you have an issue with this or any other storage facility for that matter, I'd bet my third testicle your issue is self-inflicted.

I was very happy with my experience here. Glad I decided to store here

Renting here has been nothing but a wonderful experience. Brandi is very nice and professional. She always puts customers needs first. Always willing to go above and beyond to ensure customer satisfaction. Great customer service, neat facility, safe location, and nice people. I wouldn’t keep my valuables anywhere else. They’re in good hands here.

Brandi Nail is the reason I have rented unit at this facility almost four times. She is very attentive and goes well beyond the call of duty for the clients. I’m not sure what the training consist of but it’s clear why Public Storage has lasted as a company with personnel like her.

THIS IS GREAT FACILITY BECAUSE THE STAFF IS DOING "MORE THAN THEIR JOB" THAT CAN NOT BE TAUGHT BRANDI 🔶️ GREG STAYS ON THE BEAT ALWAYS ON PROPERTY DOING MAINTENANCE AND ASSISTING CUSTOMERS... THANKS FOR BEING BEST PART OF PUBLIC STORAGE. 🧡 ALL THE UNITS ARE CLIMATE CONTROLLED.

They do not have any carts for you to take your things to your unit. You have to carry everything yourself and when I asked the lady Brandi in the office for help she kept walking as she was talking to me telling me she didn’t know and that she couldn’t help me. She has the worst customer service ever.

My time at public storage easy. I was always notified about changes and updates. Very safe location as well. Also, the Property Manager Greg is very helpful and kind. If you have any concerns bring it to him. He will work with you the best way that he can. Thank you for all your help sir!

Very pleasant experience with Brandi

BRANDI was super helpful. I was so undecided for two days lol but she really helped me through the process!!!

Brandi was such a gracious and informative employee. She answered every question I had and her personality was super.

Just a few months after I moved my storage in, Public Storage notified me that they are going to over double my monthly fee. Do they take advantage of people not being willing to take the time and energy to move to another facility just because the monthly cost has increased? Maybe a good business strategy, because that is a huge inconvenience for customers to take the time and effort to do so? When I called to complain they explained the facility had limited availability and high demand. However, I’m walking through the facility now and see very low occupancy.

Muy bien servicio

Lots of storage units! Staff is amazing and it brings me comfort knowing the facilities are very clean!

Great Location, Amazing Staff!! If you're looking for a place to store your things, this public storage is great. I had the pleasure of working with Greg to secure my space after a mishap at a different location. He was very friendly, helpful, and overall a great worker.

I went to this location to get a storage I’m from out of state Daytreiona helped me through the entire rental process I was treated with great customer service I will continue to store at this company

Greg is awesome! Always very helpful and knowledgeable. Super friendly, great customer service.

To continue in the downfall of public storage taking over this storage complex, now the elevators do not work. So you can not access your stuff without waiting for someone to come and rest it. They don't let you have access to stairs. Wish they would have never taken over, it's been nothing but problems since. The lady was not at all understanding or apologetic about the huge inconvenience it is of having to wait for her to stroll on down to fix the elevator problem.

Greg helped me out alot for being my first time renting a storage room.

Greg is by far the best storage manager i have ever had in my time here , he is attentive he is helpful he will wait on you he is the reason we are there

Greg was very helpful

Clean facility and helpful stsff

This place has gone to trash since public storage took over. Used to be very nice clean place now there's trash everywhere they don't run the air the place smells like it's rotting we'll be moving my stuff out as soon as I can.