Public Storage Self-Storage Units at 801 N State Street, Lake Oswego, OR

I’ve been renting at this Public Storage location with Kristal for almost two years now. The facility is great—well-kept, secure, and you often see Kristal checking on the building. She's always helpful and kind. But today I have to tell you about Brenean (forgive me if I spelled that wrong). I got the worst kind of call—the one where you realize, oh no, I forgot to pay my storage bill. It was the 8th, which meant fees, and I was dreading it. Brenean stayed on the phone with me, patiently walking me through setting up the app and auto-pay. I was frustrated with myself for forgetting. I lamented on the high rent. He reassured me as we got everything squared away. Then he mentioned that while fees aren’t always able to be waived, my rent was actually going down. By the time we finished, he had already requested the late fees to be refunded. I ended up with autopay set up, lower rent, and no shameful, expensive fees. That kind of support is rare. Brenean turned a stressful, discouraging moment into one of relief and gratitude. I can’t say thank you enough, so I’ll let this review say it every time someone reads it: you have amazing people here who are truly making your customers’ lives better. Thank you.

This location was awesome. Very clean and safe. Staff does regular walk arounds to ensure the property is always safe. Kristal was awesome. Her customer service was the best I have experienced in a very long time from any business. A big THANKS to Kristal! If I ever need to rent a storage locker in this area again, I would definitely use this location. I highly recommend them. Thanks for a great storage rental experience.

It was so easy to schedule this online the day I needed the unit. Everything went seamlessly. It was so quick and easy!

Super helpful!! Brenden was a huge help!

Safe place & Great help! Kristel, at the State St. location in Lake Oswego is Wonderful! Always helpful and ahead of the game in helping those of us with disabilities. Very knowledgeable about the Storage info , and was extremely helpful in helping me relocate - I will always stay with P/S

Justin and Shaneil were SO wonderful helping me transfer units in a time-crunched, stressful situation. They treated me with absolute respect even though I was a hot mess! Highly recommend 801 N State Street Public Storage in Lake Oswego!

I’ve just rented a unit, and Justin was super helpful and made the whole rental quick and easy for me as moving is stressful-I really appreciate that. I feel like I got a good deal for what I needed. My unit (and the entire property) seems clean and well maintained, no problems. Also, I feel like my belongings are safe here, which is pretty important!

Great customer service here with both Justin and Cristal. Very good communication and always available to answer questions. Highly recommend!

easy to book storage room (i got it online 2 days before i went) but hard to find where to turn into the facility and then the storage unit numbers weren’t well marked outside so we had to look around for a while

Krytal was great. She was very helpful with the break in.

Crystal is amazing. Very helpful.

Justin was great and really helpful answering any questions I had. Still great customer service!

Justin and Crystal provide the best customer service!! They are kind and explain everything you need to know!! I just checked out of my unit that I had for a long time! This place was clean and fit my needs exactly!! Thank you so much!!!!!! Five plus stars from me!!!!!!

Justin is always friendly, polite and extremely helpful, he is knowledgeable and was able to answer all my questions. Update: Still great!

Great, friendly service from Justin!

Amazing experience. Justin went above and beyond to help me with my needs!

I came in to rent a unit (after a cross country drive) and really had no clue what I wanted or needed. Justin patiently explained all the options and worked with me to find the best solution for my needs. The whole time he was working with me I kept thinking - wow - this guy is amazing - not just because of his knowledge but because of his unique human and curious approach. Thank you Justin!

Brenden was a great and professional help.

Justin was beyond helpful today when I stopped by the Lake O office for a few boxes. I had questions about combining 2 storage units we currently have and he gave me the run down, options, and suggestions needed to make an informed decision. It was also a pleasure chatting with him!

Justin was such a pleasure!

Amazing experience, customer service was excellent, i had bunch of laughs and an amazing unit!!!

Kristel was fantastic! She was very helpful in accepting my payments and helping me with issues. Best customer service I’ve received at a storage place.

Kristel was awesome,she helped me choose the correct size boxes I would need for packing

Incredibly smooth and easy to access my stuff, and the on site manager Krystal was extremely polite and professional! Thank you for making a normally stressful and sometimes chaotic experience into something much more pleasant, will continue to use your locations for years to come !

Don't even bother trying to call. You get someone in Jersey

Amazing customer service especially from the manager. if you need a unit in this area I highly recommended this public storage location

Friendly staff and clean facility

Easy and accommodating. Quickly set up a small storage unit and cost is very reasonable. Krystal provided fantastic customer service, coming in when not even scheduled to help so my son could move out of his college dorm room without having to throw anything away. If everyone provided similar customer service, the world would be a more pleasant place.

The storage building painted my door and got paint all over my items. The insurance the sold me doesn’t cover paint damage. The company won’t answer my phone calls. Do not use this company.

Quick and easy access with secure boundaries

management has an attitude