Public Storage Self-Storage Units at 6251 Glenway Ave, Cincinnati, OH

Love the customer service provided.

LaVonne was very helpful and patient with me setting up new account. Old company didn't inform it's customers that they were switching companies, I thought it was just junk mail, but I came to the location where I met LaVonne and she helped me get setup and took very good care of me. Thank you and be Blessed. Ms. Jackson

Lavonne was amazing

Lavonne was very helpful with my reservation and had a very friendly demeanor.

Wonderful employees,very helpful. Dede and Lavonne made our experience so much easier! Definitely recommend coming here:))

Dede is the sweetest ever and made my experience the best I would highly recommend!

Lavonne was very help

Lavonne is awesome

lavonne is adreamboat to work with an a pleasure to deal with.

Lavonne was a wondeful help!!

Lavonne was she was an excellent instructor and teaching people how to work the process here. She did an excellent job, very kind and enjoyable to work with as she always be as kind as she was to me today to everyone that she meets each day.

Lavonne is very patient very knowledgeable. And courteous. I Trying to figure out what to do she EXPLAINED everything I needed to know. I get the BEST CUSTOMER SERVICE, EVERY TIME I NEED HELP HERE. Spread the word to anyone that need STORAGE. ASK FOR LAVONNE. GUARANTEED GREAT SERVICE! 👏🏾👏🏾👏🏾😍.

Lavonne Did a wonderful job

Lavonne was a wonderful and helpful with all needs

Lavonne has great customer service and a nice smile

Lavonnw best every.

Ms. Lavonne at the Western Hills location is AMAZING. Kind, patient, professional, courteous and so many other wonderful adjectives. With the new transition from I Storage and Glenway Storage over to the new Public Storage there were questions that needed answered and processes that needed to be completed. She was everything I could’ve hoped for to help me navigate the transition. I hope she gets a raise and a promotion. 🙌

Lavonne was very helpful and polite.

She was pleased with the way she took care of me.

Lavonne was so amazing and very friendly just a breath of fresh air great customer service!

Lavonne was great and professional.

Lavonne has a good customer service, please keep it up.

Lavonne is outstanding! She was very helpful and friendly. Made my day!

Dude help me update my account

Lavonne was very helpful assisting me to pay next month’s rental. She was very pleasant and made it easy.

Lavonne was pleasant and very helpful

Lavonne has great customer service and very helpful.

Lavonne was great service big help

Lavonne was very helpful.

Lavonne was very helpful

Lavonne Handled the issues created by previous Owners. Understood the issue and fixed it

Lavonne did great job

Lavonne was very very nice.

Lavonne was very helpful, professional and informative. We appreciate her assistance.

Lavonne was very good, very informative. We are elderly and appreciated her time and assistance.

Lavonne is soooooo nice funny and very helpful. Very knowledgeable about her job. Absolute pleasure. Clean, secure, no problems getting in.

LaVonne was courteous, knowledgeable, and professional.

Lavonne provided great service,and took time to explain the changing process. Thank you

Lavonne and De De were great help In getting us set up with the unit.

Lavonne excellent customer service. Keep up your great work

Lavonne was completely awesome and helped me with all of my storage needs quickly and promptly and even interrupted her lunch to do so because of my tight schedule

Addie was amazing!

Lavonne at the front desk was very attentive and helpful!

Lavonne pleasant, professional and very helpful.Thank you.

Lavonne very helpful and super nice I came in so confused and she walked me right through everything

Lavonne Great help assistance. A plus

Lavonne was very helpful

Lavonne was very helpful and pleasant.

I unfortunately needed to switch units because of an issue with my unit. DeDe and Lavonne in the office were extremely helpful and very patient with me while helping me navigate the situation. I would highly recommend Public Storage to anyone looking for a storage unit.

I had to go inside the office today and it was a pleasure to meet LaVonne and De De they were very helpful. LaVonne helped me with the online process to sign my new lease; it was a smooth and simple process. They answered any questions or concerns that I had and were very knowledgeable about the facility. If you are looking for a storage unit I would recommend this location.

Lavonne and De de was very helpful

Dede and Lavon were very helpful and walked me through the entire transition process.

Lavonne and DeDe was very helpful

Lavonne and DeDe was very helpful

Lavonne and DeDe were awesome! They were super helpful. They made a stressful situation easy! Thank you so much.

Lavonne she was exceptional. Very friendly, I felt like she was family and I only want to deal with her every time!!!!!

Lavonne was very helpful.

Lavonne was very helpful.

Lavonne was most helpful and professional with needs.

Lavonne did a great job very helpful!

The place was even better than I expected. The gentlemen who helped me was terrific and helped me get a spot easily accessible! Rarely do things exceed my expectations but this place did for the price! I also worked with Lavon who was also terrific. She was fantastic to work with and helped me update my info!

Lavonne was great and very helpful

Lavonne was very helpful

Lavonne helped me with my issues very nicely. thanks for all your help!

Lavonne was absolutely amazing! Very professional, helpful and had a joyful personality She’s a keeper!!!

Lavonne did an awesome job trying to get me all settled , seeing the new contract and everything. Very presentable, very good with a public just overall.I couldn't ask for better

Lavender was very friendly and helpful!

Lavonne was very helpful

Lavonne was excellent! She explained everything to me in detail! All while keeping a great attitude! Thank you LaVonne!

Addie and Lavonne have excellent customer service, they went above and beyond taking care of our needs, setting us up with mobile apps and joining my accounts! I highly recommend them to service your needs for your storage and concerns! Ruby Branch

Lavonne very helpfull very nice

Addie was such a great help!

Lavonne and Addie did a great job and very patient.

Lavonne was very helpful and patience. Thank you so much.

Lavonne was very helpful

Lavonne was very kind and extremely helpful. She explained my problem so I could understand it. I would be happy to have her help me again.

Lavonne was very professional and helpful!

I am writing to formally commend the outstanding service I received from Lavonne regarding the transition of my storage account following the recent acquisition of the Glenway facility. Prior to speaking with her, I was significantly frustrated by a lack of communication regarding the acquisition, compounded by an erroneous late payment notice despite having an active autopay setup. I was, candidly, on the verge of closing my account. However, Lavonne’s intervention completely changed my trajectory. She demonstrated a level of professionalism, ownership, and technical proficiency that is rare in the service industry today. She did not just answer my questions; she navigated a complex administrative transition with grace and total transparency, providing me with the confidence that the company was in capable hands. In my view, Lavonne is a vital asset to your organization. She transformed a failing customer experience into a foundation for long-term loyalty. It is precisely this kind of personnel—who can solve problems under pressure and uphold the reputation of the brand—that defines a company's success. I strongly urge you to recognize her efforts appropriately, as she is the primary reason I chose to remain a customer today. Public Storage is the new owner.

Lavonne very helpful

Lavonne was a pleasure to work with and solved the issues I was having with the access to the outside storage.

Lavonne what was very friendly and extremely helpful

Lavonne very good Person

Lavonn is really nice and has the best mode

Lavonne very nice customer service

Lavonne was very helpful in getting me reset for my storage units

Great company and a lady by Miss Douglas did everything to her power to help me and make sure that everything was good

Lavonne and De De thank youwere both awesome and deserve a raise !!

Lavonne and DeDe took wonderful care on my switch over to the new ownership. Everything was very smooth with their help.

Lavonne and De de they are both professional and courteous excellent service.

Lavonne and Dede had the best customer service today. Very helpful and honest. Good personalities to have working here. Thank you.

Lavonne DeDe helpful

Lavonne DeDe Good customer service👌👌👌

Lavonne and DeDe were excellent and very helpful!! Efficient and took care of all I needed!! Thanks ladies!