Public Storage Self-Storage Units at 4920 Van Dam St, Long Island City, NY

Facility is always clean, workers are very accommodating and friendly

I rented a unit here Feb 2023 - Feb 2025 and in that fairly short period of time they more than doubled the price of the unit through steady price hikes every few months. It seems that might be practice of Public Storage in general, because I have since started renting from another Public Storage in another city and they do the same (as compared to a Columbia Self Storage I rented west of NYC for years before Public Storage - only experienced one minor increase ever with them throughout many years, so it seems some companies are more predatory than others). The parking at this place is not great as there are basically just two covered spots. it happened to me a few times that someone parked in front of me on the dock, blocking me in and I just had to wait until the person came back, which is not ideal if you're in a hurry. The other thing is the temperature at the storage. At move-in, I was told that a specific temperature range was observed, which was a key factor why I choose this place because I had temperature-sensitive items. But throughout the years, I noticed that they rarely held to that standard during winter or summer. When I asked about it to the staff, they acknowledged it but said that the management controlled that. So if you have temperature-sensitive items, be aware. I'd give the place one star, but the saving grace was Samantha who was just the nicest and such an asset to this place! She is friendly, helpful, and remembers & recognizes you (which is really impressive considering all of the people renting a unit here!). She deserves a raise and I hope management realizes what a gem she is! UPDATE: Removing one star as I recently found out that Public Storage is a huge donor to Trump. And it's not like many companies that maybe donate 50-50 Republican/Democrats just to make sure their interests are represented - Public Storage is basically exclusively donating large sums to Agent Orange. So, will store my stuff with other storage companies from now on. One star is still for Samantha - she is indeed a star

The staff is awesome here. It is always clean. And staff is always willing to assist

The worst ever when I got the storage unit they told me it was $66. I paid that price for a 4 months and they raised the price to $96. When I called and wanted answers the guy said he can't do anything, that's my new price, and if I want cheaper I can move to a smaller unite!

My experience at this Public Storage was excellent. After being frustrated with customer service, I was considering choosing another Storage company, but after being helped by Samantha, I quickly changed my mind. It's great that they have someone so wonderful working for them, Public Storage. She answered all my questions and made me feel at ease. I would recommend this location based on my experience with the people working there.

This storage facility sets the gold standard. From day one, Kaylyn and Sam have gone above and beyond with their outstanding customer service—always welcoming, knowledgeable, and genuinely kind. The facility is immaculately clean, exceptionally secure, and maintained with clear attention to detail. It’s rare to find this level of care and professionalism. I feel completely confident and at ease keeping my belongings here. I recommend it wholeheartedly.

I've had a great experience renting a unit at this storage facility. Kaylyn and Sam go above and beyond with their customer service—always friendly, professional, and ready to help. The facility is spotless, secure, and very well cared for. Their hard work and commitment truly stand out. I highly recommend this place!

I currently rent a unit at this storage facility and have had an excellent experience. Kaylyn and Sam consistently provide outstanding customer service—always professional, helpful, and friendly. The facility is clean, secure, and very well maintained. I truly appreciate their hard work and dedication. Highly recommend!

I mean… they will store your stuff. It is climate-controlled. But rent increases are frequent and extreme (mine more than doubled in less than 2 years). Make sure you move out BEFORE THE START OF THE NEW MONTH because they do not pro-rate and couldn’t care less how long or loyal a customer you are. TLDR there are much better options.

Kaylyn and Sam were incredibly helpful when I visited the property to explore some units. They guided me through my options and made the process much easier. I highly recommend their assistance!

I want to thank Sam and Joey who made my experience there so easy and seamless. It was some of the best customer service I've ever gotten.

Kaylin and Joey were so patient with me. They showed me different size units. Saved me atleast 50% of rental cost. Just a wealth of information with professional courtesy. What a refreshing in person experience

Wow I really received some amazing service from Joey Sam and Katlyn I believe her name was .. they were amazing I would definitely recommend this storage facility to my peers around .. very great hospitality.. good job guys and keep up the good work

Been at this location for 2 years now and the team here is amazing. Joey is always such a sweetheart and so helpful. Would recommend to anyone looking for a storage location.

This place here is like my second home. The team here is wonderful Joey Sam and Kaylyn . This place is always clean smells good all in all a great atmosphere

I am currently renting a unit here. Kaylyn, Sam, and Joey always provide me with the best customer service. The building is also very well maintained. thank you guys for all you do!

Booking online was such a simple process! I ended up needing a larger unit and Joey was SO helpful and took care of everything quickly.

The service here was great and quick. Jose, Sam and Kaylyn were a big help and were very professional. You guys did good!

Employees are great and helpful but the site itself is not great. I had some concerns with the elevator and the addresses it immediately.

Sam is the shit!! They were beyond helpful and very kind :) Definitely recommend this place!

72% price increase in 10 months. SCAM/THEFT. Absolutely horrible

Best public storage , great service, friendly staffs, clean facility!

I just have to say this location is amazing Joey , Sam and Kaylyn great service from there customer service to their helping hands i would want to be at any other location

Outstanding Customer Service!!! I will definitely recommend. Joey had amazing customer service and Sam and Kaylyn were a great help as well. They all assisted me with everything i needed and more and the place was very clean too. 5 Star Experience!

Outstanding Customer Service!!! I will definitely recommend storing here. Joey had Amazing customer service and Sam and Kaylyn were also great help as well. Very friendly and welcoming staff that assisted me with everything i needed and more. 5 stars!

I recently came to this location for quick look to get an overview of the storage prices and how it works bc I’m new to buying storage space haha. The workers there helped me a lot for advice on how it works to buy a storage. The customer service is wonderful here!! I wanted a reasonable price, Joey was able to help me understand the payments and break it down for me. I appreciate the help from the other workers (Sam and Kaylyn) too!!

Fantastic customer service from Sam and Kaylyn! Thank you ladies!

Can’t thank you guys enough . I was new here and I felt welcomed I’d recommend this public storage to everyone . Very Incredible staff . Samantha & Kaylen were really friendly , helpful and patient . They helped me understand and were really respectful . Thanks again

I have a unit in this property. Kaylyn and Sam always provide me with 5 star customer service. The building is also very clean and well taken care of.

Moved in today and was scrambling, but Sam & Kaylyn were such a huge help and made the the day a lot smoother 👍

One of the best experiences I’ve had. Staff was genuine, friendly, and helpful. Made move-in and move-out (were accommodative to the movers) experiences seamless. Unit was clean and accessible. If you’re thinking of storing something in LIC, this place is an absolute no brainer.

Went to the property to check out a couple of units. Amazing customer service from Kaylyn & Sam definitely recommend.

Best storage in town great service, clean and very professional & organized.

Thank you again. I’d recommend this location any time . Very Incredible staff . Samantha & Kaylen were really friendly , helpful and patient .

Great customer service from Sam and carmen!!

The workers here are very nice helped a lot with my move in

The place is too damn expensive, I just got a notification of a new increase of $100 for next month, from $369 to $469, right now there are a lot of places like this with better prices, it is time to move out

Sam's customer service was top-notch! She seriously went above and beyond to hook us up with the perfect unit. she was so attentive and really took the time to understand what we were after. It was like chatting with a friend who genuinely cared about helping us out. If you ever need assistance, Sam's your go-to person, no doubt about it!

I would strongly recommend looking elsewhere for storage needs. The business model seems to be offering low rates for the first few months and then increasing your price rapidly once you are a customer. My price tripled in under a year

Had a unit on the ground floor. The staff was great (Carmen ,Sam). Answered all my questions and helped me set up.very thorough.. Upon move out date I cleared the unit and checkout was a breeze . I would definitely store with them again when the situation arises. It was actually temp controlled .. some places advertise that but the actual spot is freezing cold…if you need a place to store- go here . They’ll take care of you. There aren’t any power outlets anywhere so keep that in mind

Great customer service from the District Manager, Aaron. He has great communication and resolved my issue right away. Definitely recommend this storage location!

We rented a storage room at 4920 Van Dam St - Long Island City where we were assisted by Carmen. She is a gem 💎!!! Super helpful, she explained us everything and showed us the space with a big smile on her face. There are other additional charges beside the rent itself, like registration fee, lock and insurance but it is the same everywhere I guess. THANK YOU VERY MUCH CARMEN, FOR ALL YOUR HELP! 😀

Currently a customer at the Public Storage and it been an absolute pleasure to work with Sam! Customer service here is 10/10

I Interfaced with Sam who is a wonderful, kind and empathetic person. She helped us smooth out the process and was very helpful from the start and made sure she addressed all my concerns. I could not recommend her more to anyone who is interested in renting a unit at this location. I will keep recommending this Public Storage locations to my friends.

I have a corporate account with this Public Storage, the service is literally second to none thanks to Sam. Sam is always very helpful, with my concerns/questions and she’s a great conversationalist. Keep up the great work Sam, I want to continue doing business with this company because you are there and an asset.

Carmen and Sam made the experience of renting a storage unit at this facility a breeze! I highly recommend this location, where everything is easy to navigate and Carmen’s and Sam’s professional assistance made the experience ever so seamless and flawless. I booked online and was surprised to learn that the unit I reserved was on an upper locker and only accessible via a rolling staircase. Unfortunately with the items I was storing the unit was unusable. When I approached Carmen and Sam they quickly assisted me providing me with alternative units that better suited my needs. Carmen and Sam worked diligently to ensure I was able to transfer my reservation to a new unit and keep my online booked rate. The ability to keep the same rate was greatly appreciated and both Carmen and Sam went above and beyond my expectations in assisting me. 10/10 stars for these superstars! Thank you Carmen & Sam!!

I went to this location looking to see my reserved storage but I didn’t realize that I reserved an overhead storage space. The woman in the front helped me find another unit that was bigger and I was able to keep the same monthly price. Thank you so much Carmen! I definitely recommend coming here. Carmen really tried her best to help me as much as she could and I really appreciate it.

Zaiah made the process eazy, love their service

Great service. Location is clean. Staff are great especially Sam

The location is filthy and service awful for all of them

Let me start off by saying Sam & Carmen provide STELLAR 10+ ⭐️⭐️⭐️⭐️ Service!! Managing my unit there with them was by far the best. These ladies are super professional and knowledgeable I recommend going to see them when you want to use a storage facility!

Came into this location to buy boxes. Sam and Carmen were amazing!. Would recommend this place

This is like my house it has my furniture

Sam & Carmen are the best. Very helpful assistance and overall great experience at Public Storage on Van Dam!

Bad storage

I had a good experience on move-in day but the stress Public Storage has caused me since then makes me wish I'd gone with another place. On the day/week I moved in I was told, and confirmed several times, that rent for the first month was on promotion for $1. Since then I have been overcharged for the full regular rent, plus unfounded late fees. My repeated attempts to fix the issue over phone and the app have gone unanswered (despite the app promising a response within 12 hrs). I managed to get Phil on the phone last week and he told me I had been misinformed (?), that he has no power to change the charges but the district manager would be in touch. I’ve gotten radio silence since then. Meanwhile I continue to be threatened via the app and text message with more late fees, that my unit is going to be auctioned off, and that they’ve locked me out of the space. I trusted what the staff person told me - in person and on the phone the week I moved in - about the rental cost and payment schedule. Now I’ve left the country and have to deal with this incredible stress while trying to adjust to life and work in a foreign country. Please if anyone from Public Storage reads this, answer my calls and messages. Email is best given the 11-hour time difference where I am.

It's an old solid building. Its been up graded. The rent goes up every couple of years, can be expensive it you are there a long time.

Phil was great and helped us find the right storage space for our needs. Very patient and helpful, thank you!

Phil is the MAN! Made the whole process super easy and helped me get a larger locker on the spot. Stoked to have found this place.

Phil was super helpful and polite.

Phil was incredibly helpful in getting the right size unit for me. Great service

In NYC I dare not utilize any other storage facility. Clean, safe and the most helpful & professional staff I've experienced in about a decade. Thank you for the stellar service you provide

Phil was very helpful today. After a bit of confusion due to misinformation, he was able to help me get the situation sorted and even helped me get an even better unit.

Phil was tenacious in following up with me after my initial inquiry and explained everything thoroughly when I went to the location and rented. Very thorough & professional.

Hello my experience with Phil was phenomenal very well spoken paid attention to detail looked at me in the eyes when spoke to me offered me many many useful products and work with me to find me the best Deal available for my needs showed me multiple units double units gave me descriptions of different access points to the storage facility he made my decision the right one as I was on my way to a different storage facility thank you Phil very much

I went to the 4920 van dam street location in Queens and I had the most pleasant customer service with an employee named Phill, he answered all my concerns and questions about storage with a positive attitude even when I ask the same questions over and over.

I’m a business owner who neglected to source boxes for my shipments this week but, you guys saved me!!!!! Phil was so great and very knowledgeable. Thanks a Million!!!

Convenient location but limited parking and access hours.

solve the problem with elevators, this is not realistic, it took 49 minutes to unload 100 m2. Why call the operator on the floor every time to go down to the lobby. Did the job for 7 minutes in almost an hour.