Public Storage Self-Storage Units at 7710 Alexander Town Blvd, Raleigh, NC

This is a very clean and bright facility. Great location and excellant staff.

Angela was very respectful and understanding. Answered any question or concerns I had spot on.

Excellent courteous customer service. Angela's been very patient following up my account.

It's clean, well managed, and you're stuff is garunteed safe. Frances and Angela were very kind and helpful with resolving an issue I had.

The lady in the office who assisted me was really helpful & pleasant. See made everything easy & IN A timely manner.

Greg is a really great manager! Very responsive and patient!

Estamos muy satisfechos con nuestra experiencia en este almacén. Las instalaciones están siempre limpias y bien mantenidas. El personal, Frances, es muy amable y estaba dispuesta a ayudar a traducir las instrucciones que estaban en inglés al español. Además, la seguridad es de primera, lo que me da mucha tranquilidad al dejar mis pertenencias aquí. ¡Definitivamente recomendaría cualquiera que necesite un espacio de almacenamiento confiable y seguro. Especialmente porque Frances fue muy servicial.

I completed a chang in storage units on Monday, 10 Feb 25 from a 10x7 to a 5x10. Frances was a great help in processing this change and therefore deserves and receives a 5 star review from me. She completed the transfer and advised me to move out of my storage unit before 9pm that evening, more so before the next employee came in the next day and close out my 10x7 unit. I ensured her I would return to vacate my original storage after work. I worked late due to an extended lunch break to run errands and did not have an opportunity to clear out my storage as originally planned at 5:30pm or before dark. I did go to the facility around 8pm but due to safety concerns and the 9pm deadline did not get to vacate my unit. I returned around 7:45am Tuesday and cleared out my larger unit and transferred my property to the smaller unit. I was accessed $11.71 for not vacating my unit on Monday; even though no one closed out my unit until Friday, 14 Feb 25. The $11.71 is not a breaking my bank however it is the principle of the matter. The company argues because I entered the facility Monday evening and Tuesday morning, I should be assessed the fee. I have rented storage units at various times throughout the years and pay religiously on time and was not given the benefit of the doubt. I weather the increase in premiums every 6 months in spite of the ridiculousness of the increased amounts. I will NEVER recommend your storage facility to family or friends and will move my belongings out of your facility at my earliest convenience before the 6 month rate increase even if I have to inconvenience myself and move to another company out of my neighborhood. Again, the service received from Frances was exceptional and deserves 5 stars, the company not so much.

I was absolutely blown away by the exceptional customer service at this location! From the moment I walked in, I was greeted with warmth and professionalism, something I wasn’t expecting based on my past experiences elsewhere. Frances went above and beyond to ensure I had everything I needed, making the entire process seamless and stress-free. Not only was the customer service outstanding, but the cleanliness of the facility was also remarkable. Every corner was spotless, and the upkeep was clearly a priority, which gave me confidence in storing my belongings here. Compared to my previous storage facility, this was a complete and pleasant surprise! The difference in service, maintenance, and overall experience was like night and day. I can’t recommend this location enough—if you’re looking for a storage unit, this is the place to go! Ask for Frances she is a joy to speak to.

This is our second unit at this location and we just enjoy the staff and how supportive they are. We will always go here first!

Friendly and Fast

nice lady and clean/new looking storage unit. also those carts comes in handy that’s a plus for me bc it cuts time in half!

The office was extremely accommodating and showing us the unit that we would be renting. After we rented the unit they followed up with a phone call to see if everything was okay. Too bad more companies don't have great customer service like this one!

Poor customer service. Elevators out of service for 10 days 😳 and difficulty getting online app to open building access doors.

Judith was very helpful. Excellent customer service.

Tiffany was very helpful and patient. She has great customer service

Tiffiany was awesome ! She was thorough throughout my entire renting process. Not only is she knowledgeable and extremely professional, but you can tell that she genuinely loves helping people! Great customer service is so rare these days and I'm glad Tiffiany was the best!

I have a storage unit at this location and Tiffany has been great since day 1. She is extremely friendly, helpful, and professional.

This is the most amazing place I have experienced, they also have great qualities if you need assistance with this actual company, I will recommend you to come here, great for business and great for you thanks😘😘

With the help of Tiffany, I was in and out within half an hour. She was very thorough when explaining the easiest route to my unit, setting up the app for easy access, explaining the services they provide and store hours. She was a lot of fun to talk with and welcoming. I hope everyone else gets to have this same experience when organizing a store unit.

Tiffiany was a pleasure to work with! Great staff, clean facility, safe location, prices/specials in alignment with competition. Hours to access units are 6AM-10PM... it would be nice if they would keep the facility open to 12AM. Overall a great place!

Tiffany is the best great customer service

Ms Tiffany was a gem in suggesting the best unit for my needs. She got me the best rate possible and a 5 star customer expetience.

This was the most quick and easy process ever and she was incredibly nice!!!

Tiffany has been a great help with my storage unit at Public Storage Briar Creek. She went above and beyond to find me the best price. Great customer service and very responsive! She’s the GOAT!

We have been very pleased with this Public Storage location. It is clean, easy to get in and out of, and well lit. The process of renting units online is so easy. We've rented 4 units and never had any issues. The staff are friendly and helpful. We would definitely recommend this location to anyone who needs storage!

Clean and in a well lit, safe area. The elevator and dollies are a plus!

There are often no carts to be found. It appears there are not enough carts to serve the customers.

Tiffiany is the nicest and great person

Tiffany is great asset to your company very nice. Great customer service

Tiffany was very nice with great customer service

Tiffany is such doll very informative and nice

Tiffany was a pleasure to meet very good customer service.

Great and smooth process working with you’ll.

The entire process was done online, via the internet, very easy and fast, the customer service was also excellent. The place was very easy to access, the instructions were specific and very clean, excellent storage.

GREAT SERVICE Tiffiany!! 5 stars

I had no issues moving in or getting a storage unit. It was clean and big enough to hold my items. Thanks! But I will say this, when staff is not going to be in the office put up a sign, i.e. "we'll be back at." Or "out to lunch." I notice customer coming to the office and no one was there to help them.

06/05/2024: Please put a sign on the door to let customers know you're at lunch or you ran out. Not to be in the office is piss poor.

My husband and I had a smooth and easy process today getting our first unit. Tiffany provided a warm demeanor and handled all our questions with grace. Great first experience!

Great service

Tiffiany was very helpful and knowledgeable in helping me choose the right size unit and the best location for me and my family.

My experience with Public Storage has been a great experience. The property manager Tiffiany was great and helped me in more ways than one! She is wonderful at what she does! Customer service is top notch!

Public storage is the greatest awesome company to work for

Tiffany at the storage in Brier Creek is AWESOME!! What a relief to find an climate controlled reasonably priced unit. Tiffany was the icing on the cake, so nice and genuine!

I spoke with Ms Tiffany earlier this week about a payment issue I was having with my storage unit. She immediately without any hesitation stepped I. And took complete control. Assured me to not worry about anything and walked me step by step through my next steps for continuing. She gave me multiple resources to help me figure out what went wrong and how to resolve the situation. She had the most pleasant and positive spirit about her it was so lovely. I appreciate everything about Ms Tiffany and her service. She is an amazing person for the job!! I honestly plan on doing all my business with you guys through her!!! Thank you Ms Tiffany🙂

A quick life lesson to anyone reading this. The word unvacate is not in a dictionary and is only used by storage spaces. Be aware this means that you will not only be misled by Public Storage about terminology but you'll also be charged astronomically high fees to compensate for their lack of awareness. I wouldn't use this storage location if it was free. Tracey is a super nice property manager but Rose is trash. If you encounter this woman, just leave and find another storage location. She's unfortunately an ugly and rude person in any interaction she has with you. I would avoid public storage generally as the price on my storage unit went up every month until I cancelled it. When you need to move out, just take your lock with you. Just remove it no matter what. If you don't, this company will abuse you financially with no remorse. Also remember it's just a business. You're not hurting anyone by avoiding corrupt companies like this one. They're hurting themselves by refusing to control their employees and staff. I hope this helps someone avoid making such a monumental mistake as I did.

Monthly rent increased 27% in 2022, 3% in 2023, and another 26% in 2024. Buyer beware.

Rose was extremely helpful when needing to reserve a space at this location. Despite the complications of making a reservation online, Rose was extremely patient and helpful in the best way, ensuring a space that accommodated what I needed. 5 stars because of her service!

The place is clean and the staff has been excellent. However, the low initial charge was a farce. In the past year our 5X10 unit has gone from $76 with Insur, to $119 with insur, this April. We will be finding a way to cram our belongings into our home.

I visited Public storage at Alexander Town Blvd and couple days ago. I want to say I met with a Rose who was very friendly and helpful. Of course she has a great name too.

I was assisted by Tiffany, whom provided excellent service. Not only did she call back within minutes of my voicemail, but she was very pleasant and assisted me with understanding my contract.

Tiffany and sharia, (sorry if misspelled), were absolutely wonderful in selecting unit and providing communication on how to access. These ladies are absolutely wonderful with customer service. Facility is clean, secure and easy to access. Thank you.

Excellent and speedy service in booking and selecting my storage unit. The gentleman was very helpful and explicit in assessing my storage renting needs. The whole process was very easy and efficient! On arrival, the storage unit was easy to locate and very clean!

Great customer service

I rent here it's excellent enough said

The lady Rose was very cheerful and made the rental process very simple

Wanted to thank Jennifer for being such a big help to my uncle and I when we came not too long ago. Was very friendly and nice made sure he had everything he needed because he can’t do it alone. Thanks once again!

Jennifer was a big help when deciding on what unit I needed. Her knowledge on the units and pricing were very helpful. Her customer service was very friendly and informative and due to that this location will be my go to storage facility!!! Jennifer is the reason I use this public storage.

I really enjoyed my time with Jennifer. She was a great help in getting me in my space. Thank you Jennifer

Jennifer Simpson was very helpful for what I needed will use this place again because of her she is wonderful to work with can’t ask for a better person to work with

Jennifer is the best thank you!

Will always recommend this public storage ! Always so clean, and the front desk girl is always helpful

Jennifer is the bomb! She is always so helpful whenever it's needed definitely recommend her!

Experience was good. Did everything online and it went quick and easy. Only thing I suggest is that they get more carts. I have only seen two and on my first day one person had both. Luckily the woman at the front office had a dolly I could use.

Friendly management and great customer service!

Rose was fantastic! Thank you!!!

用来搬东西的小推车少了点，仓库很干净

Amani is a really awesome representative . She greeted us with a smile and made out rental process quick and easy . Y’all are really lucky to have this employee

Amani was a really awesome representative for you guys here at public storage. She is really awesome made out rental process quick and easy and greeted us with an awesome smile .

Even though I arrived right before closing, Jaramani was more than happy to help me even after closing time! He was great!!

Very nice and clean facility, Jeramani was very helpful making sure the space was gonna work for me and went through and explained all paperwork and answered any questions I had.

Wow first time getting a storage space and Jaramani over at the public storage in brier creek made it simple and easy answered all my questions and made sure I had the best deal in the area ! Great people over there !

Just moved in with Jaramani over in brier creek nice young man

Jennifer is always so helpful and so kind !

Jennifer does a great job. She is a keeper for sure.

All the employees are awesome and help out as much as they, especially jennifer simpson. Shes such a fantastic young lady. 4.7 stars

Mackenzie was helpful with my needs for an upcoming move and need for extra space.

I'm moving and needed somewhere to store my things until my place is finished and Jennifer was the best help. I couldn't have asked for better services. She made sure I had the best deal and didn't over pay for space I didn't need. Thank God for people like her still in this world. Thank you Jennifer for all you did for me!

Jennifer really knows customer service!!

Jennifer Simpson

Jennifer was very knowledgeable and super friendly.

Jennifer was so so helpful! She went above and beyond, answered all of my questions and was super helpful. So grateful for you guys!

It was a GREAT first time experience! Jennifer Simpson went above and beyond to make sure I found and got EXACTLY what I was looking for! She walked me through everything and was so polite and encouraging while doing so. This was the MOST anyone has helped me at any other storage I have been too. The professionalism in this woman is terrific. If I could give 10stars I mostly definitely would. I HIGHLY recommend this place, and recommend you ask for Jennifer once you get there! Thank you Public Storage!

Jennifer provided wonderfully personable service in getting me the unit I needed. Something that’s all too rare these days!

Jennifer is so friendly and very professional. If you need public storage go see Jennifer Simpson

Jennifer was amazing and so helpful.

Jennifer was very polite & helpful !!!

Jennifer was very helpful and polite. 10/10 would recommend this place! Excellent customer service!

Jennifer did a great job with my rental process!!!

AWESOME customer service , Jennifer was a great help very friendly ! Highly recommend

Jennifer is an excellent worker she explains the whole process very well she is such a great person to work very good personality and she can help you with all of your needs go and check them out and ask for Jennifer she want steer you wrong

Jennifer Simpson was awesome and very knowledgeable. She was very pleasant and i have referred friends and family to visit her BOMB.COM

Jennifer’s was very helpful and polite. Such a good experience with her.

Jennifer is a great worker she loves her work.

Jennifer Simpsons customer service was excellent! Very informative and friendly. Highly recommend!

Great customer service Jennifer was awesome !

Jennifer was amazing, I had no idea what size I needed & she got me in the perfect unit. And her customer service skills are amazing.

Jennifer Simpson is sooooo helpful.we love her

Jennifer was sooo nice. Such a pleasure to be around! Couldn’t have asked for anyone better to help me out. Thanks for all you do!

Jennifer is amazing, her customer service was perfection.

Jennifer was so pleasant to work with!

Go see Jennifer at this location. Awesome customer service!!!

Jennifer was amazing she helped me alot would definitely recommend to any of my friends and family.

EDIT #2 [01/27/22]: Mike the manager reached out to me personally after reading the below comments and asked if he could help me. After calling me personally he explained to me the nature of the issue I was experiencing and offered to make amends as best he could. I was very very happy with the initiative he showed in making sure I felt like a valued customer as well as the amends there were made. Based on this I am more than happy to update the rating back to 5 stars. Thank you again Mike, I am SUPER HAPPY with the customer service you have shown me today! KUDOS ON A JOB WELL DONE SIR! EDIT: Since this place has been bought out by Public Storage, all I have seen is increases in my bill, in some situations WITH NO WARNING. With CUbeSmart i paid a little over 65$/mo. I now pay almost twice that (102$/mo) for the SAME EXACT SPACE WITH NO ADDED BENEFITS! For this to have happened during amidst the pandemic is UNACCEPTABLE! After finishing this review I will be promptly cleaning out my storage permanently! EXCEPTIONAL CUSTOMER SERVICE. SERVICE WITH A SMILE! GREAT RATES! CLEAN UNITS! COULD NOT BE HAPPIER, THANK YOU SO MUCH AARON FOR MAKING THIS EXPERIENCE SO EASY AND ENJOYABLE! 6/5 STARS! I HIGHLY HIGHLY RECOMMEND!

Jennifer worked step by step to help me with the rental process. She was amazing and her customer service skills were impeccable ! I feel that my items are in good hands I will only store with public storage In the future because of my experience with her! I wish more people were like her. That actually care about their customers ! If you are looking for a storage look no further.