Public Storage Self-Storage Units at 6441 Westgate Road, Raleigh, NC

I’m extremely disappointed with Public Storage. After just a few months, they nearly doubled my rent. When I tried to discuss the issue, the staff was unhelpful and unwilling to work with me. I’m now forced to move my belongings elsewhere. Avoid this place unless you’re prepared for steep, unexpected price hikes and poor customer service.

This facility is amazing, Very helpful, friendly, and nice staff. Wonderful people to do business with, I rent storage units in multiple states and this facility ranks one of the best! Thank you for great customer service.

Was able to get a storage unit quickly and available right away.

Love the service!!!

Everything went smoothly.

Process was quick and easy and very transparent, customer service Rep Francis went to infinity and beyond to make sure everything was in order and answered all my concerns. Thank You 🫡

The Customer Service is excellent. Frances is wonderful. She made sure I was taken care of. If you coordinate with her, you'll be all set with no issues. Also, the property is very well maintained.

I had an amazing customer service experience over the phone with Frances! I was having trouble processing my payment through the app and was getting frustrated, she was incredibly patient, knowledgeable, and kind. She walked me through the steps, troubleshooting the issue with me. Unfortunately, my bank then gave me an issue. She let me know how I would be able to make a cash payment so my payment wouldn't be delayed while I waited for the bank to unfreeze my account and have to pay the late fees. What really stood out was her willingness to go the extra mile, making sure I fully understood the solution and that my account was in good standing before ending the call. Given past experiences with other companies where phone support felt rushed or unhelpful, it was refreshing! I truly appreciate the top-notch service and will continue to recommend this location to others.

Good storages! I’m having a great experience!

Tiffany is amazing thanks for your help

Worst storage experience of my life. Signed up about two years ago for $400/month and right when the first six months was up, they switched the price to $564/month. They then increased the price to $678/month. They are rude and they will scam you. They no longer take card payments over the phone because employees were stealing card numbers and scamming people. If they find out you have something valuable in your unit they will increase the rent until you can’t afford to pay anymore in hopes that you’ll go into auction so they can sell your stuff. They refused at every level (local and corporate) to work with me when I was paying $678/month for my 20’x35’ unit so I moved out and now it’s listed for $382/month for the next sucker. This place is a trap. Please don’t fall for it.

Tiffiany was awesome, very patient and excellent customer service.

Tiffany helped alot in getting in the appropriate unit for my needs. Exceptional customer service

Totally glad I was able to find a storage at Westgate rd simply because of Tiffany. She’s a kind and helpful person who was able to help with my storage and when the price went up, she went out of her way to make sure she could bring it back down(which she did). Great manager that’s willing to help. Highly recommend this place!

Solid spot. Was lucky enough to see Tiffany in person at this location and received outstanding service. $1 first month special was lit.

Muy mala experiencia, la verdad me dieron un precio cuando tomé un espacio de 5*15 me dijeron debes pagar $85 al mes y luego me descontaron de mi tarjeta sin mi autorización $108 no entiendo porq dan un precio y luego cobran mas y dijeron el primer mes gratis puras mentiras realmente no recomiendo este lugar dejare ese espacio no vale la pena son unos ladrones

Just want to thank Tracy for helping me get the right space even though she was at another store very patient with me through whole process

Went to look at a unit to see if it was big enough just go waste gas driving to 2 different public storage locations and not a human employee in sight. Back in the day there would be someone at the location at least a few hours to show the units and complete paperwork but according to several phone reps they are short staffed and no longer offer on-site humans UNLESS BY APPOINTMENT. I went to 2 different locations and not a person in sight. One of the kiosk was not responding at one on l the locations & the other one the door was locked, no insight assistance at either! I had the lady to tell me to hold on to attempt to call 1 person to show the unit that was responsible for all viewings and she wasn’t available at the time. The lady called back and just that quick I was able to get an actual human on the line and set a tour for a competitor location only .5 miles up the street…all that in the 3 mins public storage placed me on hold after calling several times. If you just want to give your money and don’t know what these units look like inside nor need any human assistance this is for you! If not, find someone with a human at the actual site of your rental unit, can give you detailed information, and make the moving experience was easier and personal, please do not waste time, this company is not the same as years ago!

Staff understood my needs for storage space. The facility is clean and easy to access. We are very happy to trust Public Storage for our storage needs.

I had stuff there for 3 months. My stuff is covered in rat droppings. There was cockroaches. I found a dead mouse on the drive and the unit next to me, their door had crushed a mouse. When they cleaned and repainted, they sprayed it so hard, all my stuff got wet and dirty on the inside through the door. When I emailed them about it, I was ignored. The drive is narrow and regularly one if not both entrances were blocked. And they tried dumping extra fees on me for no reason. Definitely disappointed in my experience with them.

What can I say. Amani, went above and beyond to help me find the appropriate space I needed. Made calls, after I was sent to his place by someone and my item would not fit. Definitely needs a promotion and raise in my book!

The staff wasn't there when we needed him we had to wait for him to come bback

Clean, well lit, and awesome, attentive staff!!! 10/10 recommendations and trust storing all my items here!

Great property and location. The manager and district manager are very helpful.

I received the best customer service. Ebony and Antonio are truly AWESOME! If you need a storage unit, you need to come see them!

Clean facility and Antonio is amazing! He is beyond helpful every time I've come in. I would definitely recommend renting storage space here because of him alone!

I used this storage unit to house my boat for a few months and this lovely gentleman named Antonio W. was always incredibly pleasant and helpful! Thank you for hiring good people like him!!

Antonio W is very nice and is a very great worker here.