Public Storage Self-Storage Units at 2729 W English Road, High Point, NC

Miss Kathy is friendly and very helpful. We have been with this company for 3 years since moving to NC and we love it! Stop on in and you’ll be a lifer! Thanks for all your help, Mrs Kathy

Thank you Teresa for being professional and courteous

I’ve had a storage unit with them for almost 2 years started off paying like 40 something a month but they increased the price like every year now paying 72 a month for a very small unit. Tried to cancel 2 days after 1st of the month and wouldn’t work with me on paying for the month insisted on charging me for a whole month 2 days into the month and additional charged me a 15 dollar late fee while being rude about it and raising their voice at me unnecessarily when I did not raise my voice to them. Guess that’s how you treat your long time loyal customers at this public storage. Don’t waste you month at this one go to another public storage or another storage company.

Teresa was very helpful. She was kind and flexible with typing my payment since I left my card.

Excelente

I just want to say this this is a great place. It is a fast and easy process and most importantly I just wanna point out Teresa. She is a great person and I love her personality. What such great customer service skills you have thank you for your patience and help QUEEN

My first time needing a public store and I received excellent customer service. Teresa (manager) was knowledgeable and informative concerning the unit availability, price, and process. Teresa was patient with me and my family as she walked us through the process of obtaining a unit that was affordable for our needs. I recommend this storage company to anyone in the triad area.

Kathy went above and beyond was the best customer service would highly recommend

Quiet private and efficient everything you want need in a storage place

Teresa, the property manager was very helpful and extremely friendly would recommend the establishment to others

Thank you Teresa for great customer service

Muy buen lugar

Ms.Trudy was the sweetest and most helpful when it came down to getting my storage unit. We even had some friendly conversation’s. That lady deserves a raise!!

Teresa was very professional

Teresa Blair a very supportive employer. Great Job young lady

Teresa was wonderful very helpful and knowledgeable. Great customer service!

Can I pay bill on line.

Teresa was wonderful

Was helped by Teresa yesterday. Very informative, great customer service!

Thank you for your help today

Went to the office today and Teresa was very helpful

By far the worst company I have ever dealt with. I was denied access to my unit for 2months and I had been current with my account twice and they was so rude and not helpful at all. I only got the unit because my house burnt down and these people were terrible. Just terrible.

We were processed by Teresa, who was quite professional and understands the operations of the organization. We would highly recommend this location.

Teresa assisted me she was very helpful and very nice . Good customer service. You hardly find people that is patience and listen to what customer have today said.

I have had the worst customer service with this company from day one I have been sending email after email nobody returns calls til you have a late fee and they will reach out to you but will not discuss and issue about what they do wrong I got a late charge because I could not get in my account and they could not help me or combine my two accounts together and would not return message but Called about there 15 dollar late fee worse storage company

I came a few weeks ago and Teresa was great help!

Definitely would recommend! They have wonderful customer service , We worked with Teresa she was very patient and sweet. This is a good safe place for your things.

Teresa was super helpful! I would recommend public storage to anyone looking for a safe place to store their things. You guys have a great set of staff!

Teresa was very helpful, courteous and facilitated an easy and simple transaction

I stopped in to check on pricing and Donna helped me out tremendously. She was very nice and went over every detail and answered every question I needed to know! I highly recommend and when you go make sure you see Donna for all you needs!

Went in today to see about a unit Donna was sweet and friendly. Was a pleasure to work with.

Joseph Andrade helped us lease two units for our business. Customer service, attention to detail and professionalism were beyond exceptional. I highly recommend working with Joseph at Public Storage!

It's not secure as they say. My storage unit was broken into because their cameras don't work in the back. Plus, we found different gaps that a person can slip in and out without being seen. It's not a safe place for your stuff.

Not long term here and not climate control either.

May be the finest customer service experience with any company, not just a storage facility. Knowledgeable, kind, helpful, and efficient. Donna was superb. I recommend without hesitation using this location if you are in need of storage space.

I was fortunate enough to have Donna help me when I had problems with setting up my rental agreement. She was SO helpful and patient. She could give lessons on customer service. What an asset to Public Storage.

Alright I normally do not leave reviews but I feel that I was so impressed by the service and quality of the this particular storage facility. I have done a lot of traveling and moving of the years using numerous different storage units to help me in my business ventures. Upon arriving I did notice the cleanliness of the facility. Also the staff was super friendly and knowledgeable about all my needs and pricing. The interaction I had with the staff was nothing short of amazing she was super nice and answered all my concerns with no problems will definitely be using this facility for my storage needs in the future. If your in the area and need easy storage this place is a must to check out!

Came by to make a payment for my dad. Donna was very pleasant to work with and helpful.

Great prices

I called to inquire about renting a storage container and the young lady that assisted me had the most amazing customer service skills. Sherita is one of the most pleasant and well spoken young ladies I have yet to speak to there. She was very professional, her mannerisms and concerns for what I needed was overly exceptional. With a great employee like her on your team, you’re sure to get great business. Way to go Public Storage.

I recently called about getting a last minute unit and the customer service was amazing. The store is very clean and inviting as well, I will be going back for all my storage needs!

Sherita was the so respectful and so sweet she did a awsome

If i could take away stars they would owe me a few. A corporate criminal enterprise. A storage company that inflates fees in attempts to proactively hold your belongings in a hostage type situation so they can sell off your locker. All I can say is you better read their fine print. Needing a temporary storage solution, I went with them based on their $1 move in promo. That was a bait and switch. Their move in fees far offset that once I went in. One must buy their locks, buy their in house rental insurance, yada yada etc etc.. So with a loaded truck and a made commitment I paid for my first 3 months up front. Then paid for two more after months after that. When I wished to retrieve my belongings the following month, I got hit with over $600 in more fabricated fees to get my stuff out. Worst experience ever!

Good storage

Harold did a absolutely great job getting me setup with my storage space at the English rd location in High Point. He answered all my questions & had superb customer service!

Great place!

Great place for storage!

Great place!!

They have the friendliest staff and it’s always nice and clean!

Julie was so helpful, she really helped me get squared away with my move and had answers to all my questions very informative!!!!

Not the best storage facility

Michaela made my day helping me with the daunting task of picking the best storage unit for my belongings totally recommend 10 out of 10 thanks public storage for all you do. Top marks to Michaela!!!!!

Great people. They are professional and courteous.

I was pleased with the service I received. The person at the front was nice and respectful. And answered every question I had. Thank you!

Nice, professional staff. Not convinced the climate-controlled units are truly climate controlled since the temperature inside the unit was no different than outside the unit each time I've gone, but you can't beat the price.

Very nice young lady Ms.leeann

The young lady at the front was sweet and very imformative

Great staff and convenient for me.

Angie was great and answered all my questions. The place was clean and priced well within my budget.

Awesome service here! Very clean, friendly and convenient!

Very friendly employees. Terry was very kind and able to help me out with anything. Unit was very clean when i rented it. Thumbs up.

Actually was just checking different location prices and the young lady in the office was very helpful and smiled a lot. She explained to me the different promotions they have going on. She gave me a card and asked for a quick review.

Her personality is great plus she very helpful and business-oriented

The staff there are very friendly they assisted me with everything perfectly and respectfully

Outstanding service

Good place as far as storage goes.

Sherita Davis has brilliant customer service she presents herself very well and always willing to help anybody that needs help.

Sherita Davis is by far the best customer service representative I've ever dealt with

What a great experience I had dealing with Terri at Public Storage. She is the reason I rented from them. I shopped one other storage facility nearby and it was so impersonal. I felt very welcomed and the information was very thorough about what I was getting and how things ran. I am impressed!

Even though I didn’t rent today. The young lady Liana was very knowledgeable about the Units. Just shopping around for prices. I might come back to rent later this month still undecided

I called today very frustrated with my situation I was facing and I needed help. The young lady working as a breathe of fresh air very knowledgeable and friendly. I will definitely be doing business with this company from now on. Signed one relived mom about moving

Terri is AWESOME! Exceptional service, friendly, very informative!

Terri was awesome this morning

Nicest lady!! Great place!

Terri was awesome today. Made my move in easy. Thank you so much

Terri’s customer service is wonderful ! She’s very patient and knows her information about storage units I appreciate her and recommend anyone to this location you won’t regret it !!!!

Terri provided excellent customer service!!!!

Terri was extremely helpful at the High Point location on English St. She is an asset to the company.

Terri was super nice. Would recommend this place to everyone

Terri was so sweet and understanding to my needs. Although I did not rent today she gave me a reason to return with her awesome customer service. She deserves a raise.

Terri is superb She facilitated every aspect of the transaction Really extraordinary service

Great customer service from Terry... Excellent facility!

The customer service was A-1!

Really great , good customer service shoutout to Terri for helping me get the best fit storage for my things , quick and fast . Very clean

Fast to get set up and clean facility.

It's a storage unit.

Terri is always a pleasure every time me or my husband come and pay the bill

Terri is amazing and always helpful

Terri gets you in and out with a beautiful smile

Great service

Terri was awesome today. Very friendly and fast

Terri was nice when I came to make my payment

Allways service with a smile grate place to store your stuff

You guys do a wonderful job

Terri is great and provides great service

Terri has excellent customer service and was very knowledgeable. I would highly recommend this location because of her.

Terri was very helpful on me making a payment online. I called her a few times and she was nice everytime.

Shirlena showed me good assistance....

Wonderful place, great customer service and if you need it Terri makes sure you're satisfied!

Shirlena was very patient and knowledgeable about her job. I do recommend anyone to stop by and ask to speak to her and she will treat them with respect and a smile.

FIND ANOTHER PLACE TO STORE YOUR PROPERTY. VERY POOR POLICIES AND CUSTOMER SERVICE.

Good service very helpful

Cheryl was awesome as far as getting me the unit I needed at a price I could afford!

High prices freindly but bad service

I lost the key to my lock. And a very helpful young lady named Cheryl came to my rescue. When I wasn't able to get into my storage unit, she suggested a way to have access to my unit the next time I come to this storage facility. Thank you Cheryl for all of your assistance!!!...JOB WELL DONE!

It is super convenient that you can make a payment at any Public Storage location. I was visiting family near this location and was able to make my payment no problem!

Cheryl is always great to talk to and answers any questions i have.

Cheryl is the best! Always pleasant and knowledgeable go see her for all of your storage needs.

Excellent facility and wonderful customer service.

The manager was really friendly and extremely helpful. Place is easily accessible and spacious.

GRATE ‼️

Manager is always great to talk to no matter what I come in for. She is always willing to answer any questions I have and makes sure the property stays in great shape.

The property manager is great. She answered all my questions and showed me around.

Cheryl was great! Very helpful and accommodating.

Managers at this location are nice and answer any questions. The property is always clean.

Great service

I stopped here to get some info before renting and the manager was very informative and showed me everything I needed before renting. Great experience.

Cheryl was very helpful with obtaining my unit.

Facility was clean and service I received was great. Cheryl was very good and explaining the contract. I forgot my title for the camper (needed to store the camper) so she arranged for me to give a copy to a Public Storage that was closer to my home (Greensboro). She said she would drive out and get it vs me having to drive back to High Point.

My mother Stephanie and I visited this location on 4/14/18 and we were helped by Cheryl. She was so patient with us and even stayed late to help us out. We couldn't have completed our move without her. Excellent customer service. Our storage unit was clean and easily accessible.

Shirlena was lovely, friendly and helpful

Wonderful experience. Staff is very friendly and welcoming.

Good storage but watch out for rate increases....25% without much notice this year

I want to say that everytime I go here that Cheryl is there she explains in detail any thing I need to know and also is the most respectful person I've ever dealt with in a public place. I give her 5 stars always.

Cheryl is the kindest, most professional representative of Public storage in High Point! She shows me and anyone that I have sent their way kindness and excellent customer service.

Cheryl was very patient, and kind. This happens to be one of the best storage units I’ve rented. I would recommend Public Storage to other people.

This facility is very big, with nice and respectable staff. Sharlena Helped walk me through the entire process and insured on getting me the right size space for me. Unfortunately i didn't have enough money today to rent but i told her i would be back this weekend

Cheryl was so helpful & made the process less stressful, which is saying a lot! I’m really glad that she was there to assist me.

Cheryl at this place 08577 she is awesome communication means the world when you work with the public she will call she communicates any questions I have she will answer them she's very respectful very polite Cheryl's just awesome

Clean facility and a helpful staff that was able to answer all my questions.

Val is the manager on this property. She provided important information to my husband and I for preserving our belongings and gave us great packing tips. We are pleased to have her on this site to answer questions and provide excellent customer service!

Cheryl was SUPER NICE!! She went over all the Public Storage Policies and answered any and every question I may have had. Thanks Cheryl.

Cheryl was great, excellent customer service, would recommend to friends! Thank you!

Good service

Fantastic customer service, very helpful with the move In and out process

THE LADY I HAD HELPING ME NAME WAS CHERYL AND SHE WAS So NICE AND POLITE AND SHE EXPLAIN Everything TO ME AND IF I HAD TO COME AGAIN CHERYL IS THE PERSON I WOULD LIKE TO HAVE AGAIN AND I TOLD ALOT OF MY FRIENDS WHO NEVER RENTED AN UNITED BEFORE TO COME TO PUBLIC STORAGE CAUSE I LOVE THE WAY YOU All Keep THE UNITS AND SPECIAL ASK FOR CHERYL WITH THE SMILE ON HER FACE Just LIKE ME,THANKS...

Great service and location!

Nice location and friendly employees.

Nice staff and clean location.

Great service and nice employees

Clean location with helpful and friendly staff!

Clean location and friendly staff!

Staff is very nice and very helpful units are very clean and prices are the best around. Highly recommended to anyone!!!

I come to make my payments at this location. The ladies are always courteous and friendly.

Great custom

Great costumer service .

Very nice

Just quick awesome customer service I truly recommend amazing service

Great friendly service

Very clean facilities and nice staff.

Cherrelle is always friendly and gives me excellent customer service every time I come in to pay for a friends storage.

Great location and nice personnel.

I highly suggest the this public storage I had the pleasure of working with cherrelle she was very helpful an polite I like the fact she didn't try an have me get more storage space then I needed they were clean easy and accessible will definitely be a returning customer. ....

I looked at a unit today, and the customer service was great.

Couldn't have asked for better customer service when I came here with my mom. Would recommend this facility to anyone needing storage.

Loved It!!!!!!Jackie is Phenomenal..an asset to the company!!!!!She was Great!!!!!Very Helpful!!!!Peace and Love...

Samantha was great..very helpful

cherrelle gave great customer service!

enjoyed Jackie she is a special person and she made me feel welcome here she made me feel so welcome here at at Public Storage and had I not went had I not went to quality storage and already paid all my stuff would have been down here thanks to this young lady I came a little early waiting on the person that was going to move my stuff sit down and had a real nice long talk with this young lady really made me feel welcome made me feel good make me want to spend my money down here and now I'm sorry that I had work today and write a check to quality on North Main Street because had I not all my stuff like this young lady would have been right down here I married the first time I feel like I've known her forever and I want a son this girl right here is something else she made me feel really good to make me feel secure about the storage place down here she helped me with all my needs and I really appreciate her and I think this kind of s*** too so thank you for having Jackie and your store because I will be back Thank You Ruth Inman ok now and what I do now

great job informative & friendly

Keisha was very helpful

Jackie was wonderful and very helpful. She took the time to make sure that I made an informed decision so that I was able to make the best choice for my needs.

Brooke is amazing she hleped me out a lot she made me feel like a welcome customer, she was so sweet and nice, also she has a great smile!!!!!

Brooke is phenomenal. Great service

Jackie is phenomenal! !!!she was a big help with helping to direct me with the unit that would be great for my storage needs!!!!

Friendly management pleasure to work with Brooke and Jackie are great to work with

Jackie has excellent customer service skills! She was very helpful in assisting me with the storage unit that was right for me. Their units are secure and very affordable. I highly recommend them.

Brooke is an awesome employee you have. very nice and always seems happy to help!

Jackie is awesome,she is very helpful and knows what she is doings. Thank you Jackie for helping me.

Brooke was excellent and very patient which made a stressful day less stressful! Wonderful customer service!

Brooke is always smiling and very helpful to deal with.

Excellent customer service Jackie was awesome!! friendly accurate and informative

Great experience jackie was exceptional very friendly and accurate!!!!

Jackie is awesome!!! beautiful smile GREAT customer service I'm very happy with PS services....I recommend everyone to store

I was extremly pleased. Jackie Bristol showed concern and great rates. I have already recommended Public storage to my family and co-workers... Your company need more customer service reps like the one I met recently.... Great job with your staffing... Thank you Be blessed......

I have a wonderful experience with Public Storage. They are always friendly. And willing to work with you. Brooke has the most wonderful personlity. Easy to talk to. Chris has been very nice every time I come into office. All in all, I would use them again.

Brooke excellent customer service best I've had great person

Brooke is excellent customer skills and she always been very nice when I come to pay my storage bill.

brooke was awesome and very helpful!

Brooke is amazing she helped me out so much and made sure I had everything I needed to know is this nice little packet she gave me. great place to store ur stuff

Amanda great service and informative.

Really helpful nice would recommend

Brooke is awesome! She got me all of the boxes I needed for a great deal!

Brooke is very pleasant when I see her!

Quick easy and cheap

Brooke is a DREAM! She has made my storage needs an easy fix. She explained everything in detail, so nothing was hidden. Super great, clean, accessible. I don't think I could have chosen a better place to store my stuff. HIGHLY RECOMMENDED!

Fantastic service

Horrible horrible horrible. The property manager is great, however this company is probably the worst I've ever dealt with in my life time. They tack on hidden fees, cut locks while you are still within your grace period, and then expect you to pay for a new lock to access your things. I was at a funeral in another state, came back to be told that there was a $2.38 charge on my account that hadnt been paid. So they cut the lock and tagged on a late fee without so much as a phone call. Having my husband deployed, and I myself am a veteran. Just dealt with a family death, and they said because of corporate policy there was nothing they could do, even though they said it was the ladies fault who did our paper work that this mysterious $2 dollar charge was even there in the first place. DO NOT place your belongings here, horrible service and policys.

Brooke was very nice and very friendly she was great help

Had to find a place to store my things in a hurry. Brooke in the office was very nice and helpful. Highly recommend it.

Amanda is awesome. She is so knowledgeable. .She made my day.....:)

Chris gave excellent customer service

Easy and cheap! Made moving flawless!

This place is very professionally run. The staff there is great! I never had a problem with my storage unit. No moisture or mold issues, and the units are housed behind coded gates. Chris is always a pleasure to work with!

Great service...love it here

Friendly service

Great site! Great service! Chris did such a wonderful job helping us get what we needed quickly and effectively. Thanks!

Awesome chris was very helpful.

Great guy,very helpful!

CHRIS IS VERY Helpful when needed Ashley helped me signing on to pay my bill

Great customer service! Chris and Ashley. Thank you.

Public storage is a great place and really friendly. Brooke was great help

The service i received was great and this is a beautiful facility.

WOW Brooke is a champion

Brooke was such a big help. She was very courteous, kind and knew what she was talking about. I had my 7 year old daughter with me and she even extended kindness to her. I'm glad I chose public storage

Chris is always helpful and professional every time that I stop by.

Awesome customer service from Chris!!

Property seemed to be very clean & safe. The girl who checked us in (I'm a jerk for forgetting her name!) was very pleasant & helpful even while having to juggle several customers at once. We'll definitely recommend you to anyone we know who might be in need of storage. Thanks!

Great

Friendly and fun. Nice staff with helpful service

Great friendly service!!

nothing bad to say about them...they are very professional and helpful...

I recently rented storage space from Public Storage and I highly recommend them if you are renting a storage space or in need of extra storage space. The place was clean and secure and the manager was friendly and helpful. --Allen Cox