Public Storage Self-Storage Units at 2317 SW Cary Pkwy, Cary, NC

I’ve had a unit here for a few years and needed to change to a different one. I stopped in the office and Grace was incredibly helpful. She got me switched quickly and at a reasonable monthly rate. It was really nice to be able to speak to someone in person and have it taken care of so fast. Thank you!

Excellent workers....nice people and good service.

The property is well maintained and Grace is extremely helpful. I highly recommend choosing this Public Storage location for your storage needs in Cary, NC!

Where do I even start employees are rude and the male who works in the office is creepy. They will tell you you're not allowed to use the dumpster on site even though it's always over flowing with trash and furniture from other tenants. Ms. Grace in the office went as far as lying saying there is a sign behind the dumpster that says not for tenants use!! Well I walked all around it and no such signs exist on near or around that dumpster. Before I signed the contract and started moving my things in i asked Mr. Creepy in the office so gate hours are until 9pm what happens if I'm in past 9pm he says oh no worries the gate will open or i could call the after hour number and they will let me out so as I'm moving my stuff in the third time I was late leaving I received a nasty text threatening to kick me out!! As a single mother who works 3 jobs I try to get in and out as quickly as possible but by the 4th time I'm late leaving my access is now bring restricted to office hours which I'm told by Ms Grace is 9 to 6 in a vvoicemail. Well its a little after 5pm and i cant get in. No warning no nothing they just turn off my access. Now mind you I'm paying $200 a month for this unit but yet I don't have full access to it anymore but they still want full payment. The app they demand you use doesn't always work and if you try to call customer support they redirect you back to the app. The gate is always getting stuck and doesn't half ass work one time me and cary pd sat there for over an hour trying to figure out how to get me out!! I've called over a dozen times to get my access back customer service says I have to talk to the office and office says there is nothing they can do about it. You'll never get a straight answer from anyone and all they do is lie there are so many other places that are so much better and so much cheaper and some are even 24/7 I have only been with them for maybe 6 or 7 months and I've already gone through 2 rate increases. They don't care about their tenants and I will be moving ASAP take my advice and go anywhere else

Thanks Ms.Grace for your politeness and kindness.. I was waiting outside the storage and needed a microwave to heat up food.. She was generous enough to let me use the microwave to heat up my food.. She was very polite.. I really amazing to know it’s still awesome people in the world that do a great deed without looking for gain or profit.. God bless us.. I appreciate you Ms.Grace..

The entire process—from renting the unit online to moving in—was seamless and hassle-free. It was a truly smooth transition. The customer service team was professional and even followed up to ensure everything went well. Grace, in particular, stood out. I had started the online application but didn’t complete it, and she took the time to call and check if I was experiencing any issues or had any concerns. Her thoughtfulness truly made the experience feel pleasant and reassuring.

In 4 years, the rent increased $300. The place has mice and there was some kind of ant hill forming in the unit. No thanks.

Jason and grace,are excellent property managers! Would definitely rent again all my needs are met

Grace at Public Storage in Cary was very helpful and delightful to speak with. She made the signup process easy and clear. Thank you Grace!

我刚刚在这里租了一个仓位，格瑞斯是我见过的最和善，最负责任的员工，如果我有自己的公司我一定会雇佣这样认真负责的员工。我希望Public Storage的其他员工也能让我们满意。

There was a glitch while booking online, but I drove to the office and Grace was AWESOME and so patient in helping me get the unit I needed!! Thank you, Grace!!

Helpful staff. Clean facility. Tonna was very helpful, accommodating, and respectful

My mom has had a storage space here since August, the facility is easy to access and very affordable….and Grace is very friendly and a pleasure to work with. I highly recommend.

Recently rented from this public storage location, I have to say that Grace has made renting a storage unit a breeze!!

Easy peasy.

Very easy to rent and move in. Very interesting that they have an app and can open with your phone. The person on site, I think Marry, was very helpful and nice. Thanks.

Grace is as golden as her name suggests. With adroit aplomb and compassion, she resolved my concerns and implemented a cost saving rental solution. She's there Wed-Sat. If there is a wrinkle or two related to your move-in plan, she'll iron it out and with a smile, hand the key to you.

Everything was very easy and smooth. From the reservation to the move in. I really appreciate the manager giving me a call to confirm everything I did not have any questions or concerns, since I moved in on a Sunday.

Thank you Grace for all of your help today! You were knowledgeable, kind and very helpful! It was much appreciated!

I just had the best experience with a woman named Grace at this facility on Cary Parkway. She went above and beyond and was so patient and kind and helpful. I am a business owner, and this is the exact employee that any company should be thrilled to have. It’s very hard to find employees like this. Thanks Grace.

The office manager Grace is extremely professional as well as personable. She made the rental process easy and patiently handled all my questions politely and efficiently. Thanks for having a solid employee like Grace Don M

Ms Grace always takes such good care of the facility and ensures we are satisfied with our service. Thank you!

Thank you Grace for making my move to Cary Parkway by answering all my questions. The cleanliness of my 10x10 and the entire building is terrific. The APP to open the doors is also great.

I only googled this storage business, but it looks nice

I had a great experience renting a small unit here with Grace. The whole rental experience was quick, streamlined, and painless, and she was so kind and also very patient as I was managing my rambunctious toddler at the same time. The gate access is easy and I was very happy with the unit.

This place is a scam. The prices increase every 6 months, and before you know it (within two years), you are paying 3 times what you originally agreed to. Not worth it. Go to a locally owned storage facility, they will treat you much more fairly.

I’ve been renting a unit here off & on for years. Storing home decor & furnishings that I use to stage the homes I list for sale as a local Realtor. I keep coming back to this location specifically because of the on-site management. Grace truly cares about the property and the tenants. I once forgot to pull my door back down & put my lock back on the door to a unit. When she got ahold of me, I let her know I had to leave due to an emergency. She offered to close it up and put a temporary lock on it until I could come back the next day! Talk about above & beyond, 5 star ⭐️ service!! She regularly patrols the whole property. Which gives me a sense of security when I am onsite and when I am not there too. She greets you with a smile & hello. She’s available to answer questions. If like me, you have multiple units & sometimes need to change unit sizes or locations, she makes the whole process easy. She’s earned my business and my admiration.

Grace was , FANTASTIC!!! Nice units, secure place.

Place is amazing, excellent location, friendly staff, safe and well maintained. Grace in the office is EXCEPTIONAL, and always goes above and beyond, treating you like family! Highly recommend!

Convenient location with very invested staff.

Grace has been so helpful for me. I have three spaces and she has helped me with each transaction. Grace is kind and helpful.

Just awful. The office is rarely open, the pavement and property is run down, always trash in the lanes, and if you run into trouble paying your monthly storage rent they slap on a ridiculously high $100 “FEE” to be paid immediately along with your balance or your unit will be auctioned off. They will auction your stuff off if you missed two payments or other storage companies do not do that. Other companies will offer to EORK with their customers. It’s pure greed. The manager Grace is actually very kind, but overall the place needs to be remodeled or torn down or moved. And new staff. Also the upper “manager” named Jason is a total waste of dna and never returns phone calls so avoid him. He does absolutely nothing. My other storage unit is at Extra Space Storage on Maynard Rd in Cary, they’re EXCELLENT. Ask for Darryl Hinton, hands-down the best caring customer service ever. Much more professional clean and safe storage facility than dusty old dirty Public Storage on Cary Pkwy/Old Apex Rd. Also you can Enter your storage unit before 10 PM and stay as late as you want whereas if you leave the storage unit after 9 PM you get harassed with nasty text messages. What kind of storage business does that anymore? Just STAY AWAY.

Very easy setup and access.. everything has been convenient and very secure.

Great experience and storage place. Grace was wonderful, informative and so helpful! Excellent customer service. The facility is clean, well lit, and a great location.

Horrible experience, worst customer service, no follow up, they do not care about you or your business. Go anywhere else

Grace very efficient!!

Grace was so helpful. Her knowledge of the process made the whole decision super easy.

I've been storing cars here for several years, but have neglected to write a review until now because, honestly, I just don't write reviews unless I have a string of exceptional experiences - either good or bad. In this case, I've been provided with yet another great customer service experience. Storage facilities are, by and large, the same. So it's the people that matter for this business. Public Storage's billing and leasing software system is highly automated, and seemingly unnecessarily complex for employees to use. I have many storage spaces at any given time, and switch them around a lot - so the system tends to make a mess of my account. But for the third time, now, Grace has managed to untangle one of those messes - getting me into the specific space I needed at the correct price. While she could have simply said "sorry - there's nothing I can do because the system is what it is" - she instead performed some magic and helped me out, and in doing created a bunch of extra follow up work for herself to finish the clean up. If it weren't for Grace I would probably have been frustrated and changed storage companies a couple of years ago when I ran into my first account mess. But thanks to her, as well as other employees at this location, I've been consistently impressed with their level of service.

Outstanding customer service! Grace was absolutely fantastic helping with our questions.

Called and spoke with Grace re: possible rental for a family member. She explained the procedure for renting and every detail impeccably. She followed up with them and made their move in a positive experience! Grace continues to be knowledgeable in every aspect of renting a unit!!! Thank you Grace !!!!

Public Storage offers an affordable solution for those who need extra space without breaking the bank. As someone who is budget-conscious, I appreciate the value and convenience they provide. The pricing is reasonable, making it an excellent choice for anyone looking to save money while securing their belongings.

Grace goes above and beyond!! Have 5 units and she makes it super easy to store my items here!

Im so happy to find ms grace on the front door very nice lady. Very helpful

Great experience even called to see if everything was okay and if I had any questions unlike any other locations I’ve ever been to

Best customer service in a very long time! We had the pleasure of working with Grace this week and hands down the friendliest, informative and such a kind person we have come across in a long time. She helped us choose a unit size for us in the near future. She was so patient with all of our questions and made us feel comfortable. Thank you for your help Grace! See you soon.

Grace and Arlene have been outstanding to work with. Moved here from FL and needed 3 units!! They went out of their way to help me move in! Great prices and great customer service!!

Rented a unit from Arlene this morning. She works fast, is very knowledgeable and is super friendly. The place is clean and I recommend it. Thanks!

Been renting there for awhile, Grace is always a pleasure to deal with. Clean, convient, safe, well lite, easy access . would recommend for your storage needs.

Grace was the best customer service and person I had ever had the pleasure working with on my problems.

One of the best storage facilities in NorthCarolina! Grace really makes for an easy storage experience I cannot put into words how easy she makes the storage process!!

BEST Public Storage Ever! Here's Why: Grace! Over the years, I have used dozens of storage units for business and personal reasons. For obvious reasons many are often the same. What makes the difference, is the people that work there. For me, it is everything. I did book online, and later on the confirm call I asked Grace for the best accessible unit I could get for what I reserved, and she delivered! It's right near the office as well, and everytime I have been there she greets me by name and we have a great conversation. For those of you who don't like people, there are other PS and locations in the area that are not staffed by anyone. Which makes no sense to me. But if you do appreciate great customer service, and a central location, choose this one.

Great place to store your goods.

The people running this area are amazing!

Grace has been exceptional whenever I've needed help. When they redid the doors, she held a key at the front desk for me, labeled and all so that they didn't give me a hard time when I came to take care of my father's storage unit.

Grace was an amazing customer support! Very friendly and knowledgeable!

Thank you Grace, for your help

No one is ever on site if you need some help.

Lady in the office is a big part of this business as she greeted me from day 1 with open arms and makes me feel like she is happy to have me as a customer she greeted me EVERY time by name and we talk like we've been friends for years ...the day I don't see her is the day I'm going someplace else with my stuff she should be compensated extra for her above and beyond service...RECENT UPGRADES ARE 5 STAR AND THE LADIES AT THE DESK ARE 10 STAR ..GREAT SERVICE !!!!!

They will increase your storage unit rent ever 6 months, you will be paying double within a year

I recently had the pleasure of working with Grace and Ariel to find the perfect storage unit, and I couldn't be happier with the assistance they provided. Both Grace and Ariel were incredibly helpful in understanding my needs and guiding me to the most suitable options. Their knowledge of storage solutions was evident as they efficiently assessed my requirements and budget. What stood out the most was their friendly and approachable demeanor, making the process much more enjoyable. They were patient in answering all my questions, and their professionalism made the entire experience seamless. Grace and Ariel's assistance was invaluable in finding the right storage unit for me. I appreciate their expertise, friendliness, and dedication to customer satisfaction. If you're in need of storage solutions, I highly recommend reaching out to Grace and Ariel for a hassle-free experience.

Wonderful experience at this location. Grace was so helpful and kind. She explained everything very well, helped me to find the right unit for my needs, and really made me feel comfortable storing my belongings here. I spoke with another guy who was renting a unit, and he had the same experience with her. With so many storage companies in the area, people like Grace set this location apart and would make me confident in recommending this location to anyone who needs to store their belongings. Ask for Grace!

Grace is amazing!!!!!

The customer service is great! Grace went above and beyond to help me out. I couldn’t have asked for anyone better. Thank you!

Nice place. Grace did a great job advertising the unit!

Easy to move in and move out. Grace in the office was so nice! Highly recommended

Grace at the desk was beyond helpful with my move. She is a professional and treats all her customers like family. The management there, no comment...they just do what they want. Seriously, the only reason my wife and I still stay there is because of the great service!! Watch out for back stabbing management but feel safe with the awesome staff!!

Miss grace was a nice lady and she help with everything I had ask

Grace is a sweetheart, who goes above and beyond to assist her customers.

Grace is truly amazing and always helps with anything and everything. This is a nice storage unit and I have been using it for years. Thanks for everything!

The property manager Grace was extremely helpful and went above and beyond to assist me with securing my unit, after I had accidentally booked the wrong type online. The place is set up well and easy to access via the phone app. We’ve had a great experience so far!

Mrs. Grace has such a warming and pleasant personality. She was very informative and helpful with her service.

Great for shipping

Grace shall we say has been a Grace. Always attentive. Is there for me whatever I need. Answers the phone. If she is out on property she will call me right back. Making storage a lot easier then it is.

Hey guys! I'm a few beers deep, and it's time to write some reviews! Corey is the man! Great customer service, never felt like he was trying to up sell me on anything, just gave me all the options and let me decide. I definitely recommend this location! 👍🙂👍

Grace did a great job explaining the options and choosing a unit that would work well for us.

Very friendly and helpful as I worked on roof at this well managed and clean Public Storage

I’m so grateful for Grace’s assistance! She helped me upgrade to a larger unit and made the process as easy as can be. She was a pleasure to work with!

Grace is always helpful and friendly. It is extremely helpful that the facility offers carts to borrow as well.

Courtney and Grace were extremely helpful and honest. They suggested me to try a different location since they were all out of the specific unit that I was originally looking for. And I actually got the unit for much cheaper as well. Thanks to both of y’all!!

Beautiful people love everything about this facility

Grace was very helpful

Best place for storage fair price and great staff service.

Courtney was really helpful and polite. Thank you Courtney for being patient with me and answering all of questions. This is what I call great customer service. Keep up the good work!

Called in to get pricing and Courtney was super helpful! Will definitely store here when It comes time to get my space.

Super clean property, friendly staff

Courtney is an awesome individual to work with.

Jusy had the best experience with Grace at the front office. I needed to get more units quickly and she helped me get all set up super fast and efficiently when I was in a rush. Highly recommend.

I have had my stuff in a 5x10 unit for about a year and a half to store everything while i lived with family, and never once went back simply because i didn’t need to. Well i went to move out and realized I lost my key, forgot which unit was mine, and how to get in. Grace was extremely helpful in verifying I was the actual owner, giving me a post it with my unit number and gate code. i didn’t know i had lost my key until after this, so i returned a few hours later, and Grace immediately gave me all my options, timeframes for each, and I ended up going with a locksmith she recommended who is also doing great work! Outstanding storage place with an even more outstanding employee, Grace! Considering my past experiences with four different self storage companies, I highly recommend this place if it is nearby! Thanks to Grace and self storage!

Grace id fantastic and very helpful

I have been renting from the Publix c storage facility in Cary, nc for north of 18 months and I would like to say that Grace at the front desk has been a pleasure to deal with. You need more people like Grace at your Cary, nc facility.

My wife and I went in to get some information. Courtney was extremely professional and kind. A great experience.

I was so grateful to have been helped by Courtney - I wasn't having a great day, and she was so pleasant and professional, she really turned my day around. I would strongly recommend this location.

Clean and spacious, and had all of our storage needs met. Courtney was very kind and helpful , helping us figure out what option worked best for us.

Courtney was very helpful and pleasent. it was a breath of fresh air in these days and times!

Courtney was extremely helpful and knowledgeable on all topics discussed.

Hands down the best storage place around Courtney and grace rock

Courtney ia the best she was so sweet and helpful

Courtney made my experience awesome

I am moving and have been looking into storage options for my extra boxes. I've shopped all around and this location was by far the most helpful, courteous and clean! Courtney in particular was exceptionally helpful and polite! I would highly recommend.

Courtney, still after a year of providing great customer service, never fails to meet my expectations! Go check her out at Cary Parkway location for all of your storage needs.

Courtney Hart was awesome with customer service and really made me feel welcomed!!

I've been searching around the area for a good storage place and Courtney has been a big help with providing information and pricing details.

Grace was a huge help today getting things straightened out and explaining things to me. She even came out to my unit to make sure I didn't stay out in the heat too long. I really appreciated how nice she was!!

Met Grace this morning in the office. I had some questions about my account and she was very helpful and knowledgeable. Thanks

Ms.Grace is super professional and sweet. She was very patient with us, top shelf employee.

We had a mix up on our end with our storage unit and Courtney and Grace work tirelessly to help us get it straight and fix what we had messed up I'll highly recommend anybody that needs a storage space to go to this particular public storage and let them take care of you they're good people

Clean units friendly helpful staff

I was shopping around, checked out several places. They all had different personalities, some lacking and some okay, different options to rent space. Nothing stood out as this is the place I will trust my belongings. Up until I spoke to Grace at Public Storage on Cary Parkway. Very informative, efficient, so easy to talk to. I was certain from our interaction she would be the one I could trust and do business with. Although, I am not ready yet, when it is time, it will be at the location Grace works at. Thanks!

Exelente

They provided excellent customer service and a smooth transition when we downsized units.

Grace was wonderful to deal, very informative, and helpful.

Excellent staff. Thanks