Dee was amazing!!!!! She took care of all needs and questions.
The person deepika she is sooo nice thanks for bunch of information
Earlier today, I went by the office to resolve the access issue at the gate. The manager assisted me very well and resolved everything very quickly. I definitely recommend it.
Great service from Dee. I have multiple spaces.
I had a wonderful experience with the property manager Dee at the Apex NC Ten-Ten Road site. She made the rental process easy and helped me get the App loaded and walked me through how easy it works! She went the extra mile and had a smile through the entire process. She also said she is always available for any questions or concerns. Thank you Dee for excellent customer service!
Great location, clean and happy with rates. Dee did a phenomenal job.
I came to public storage for obvious reasons. I ended up needing help on how the whole thing works, I came into the office and Dee was very welcoming. She made my experience very easy and a breeze with her amazing customer service skills. We need more employees like Dee thank you so much. Will be returning in the future. Five star service.
I rented a temp controlled unit from this place a month ago,. This facility was very close to where i moved and prices were low. BUT I guess you get what you pay. When i moved in, the unit had cockroach traps, and the insulation in the ceiling was torn and hanging down. I would have waited except this was the only unit i could get and i was in a hurry. Two weeks later when I went back to the unit, I had standing water in the back of the unit.
I tried the emergency contact number for the facility, but nobody got back to me unit later later. I couldn't set up fans since there was no access to electricity. When the property manager finally got back to me the next day, she met up and gave me access to electricity - no "sorry" and no offer to compensate/refund. They had no other units available so i told her i would be moving out. I moved out the following week, with 1 to 2 weeks left of the montly rent. The refund was issues . I just called Public Storage and they issued me a refund for last month.
So ONE star for this facility - THREE for Public Storage for actually taking action.
It was great easy fast. Dee was very helpful. Highly recommended.
Five stars to Dee, great customer service, nice facility.
Had some problems exiting as the app on my phone would not work to open the gate. At first the code they gave me also did not work right . However the price I'm paying is a lot less than my previous storage units.
Very convenient location and super nice Manager Dee helped me out really well to find the best price.
SMOOTH PROCESS,DEE WAS GREAT AND DESERVES A RAISE.
Great , great, great. Dee is excellent.
Ms Dee was simply wonderful.
Had a great experience renting a unit here. Originally my online reservation didn’t book a climatized unit but Dee was super helpful and able to transfer it to the unit I was looking for. She made the sign up / move in very easy and was super supportive.
Very clean - excellent customer service. A special thank you to Dee for being so helpful and answering all of my questions. I appreciate you!
Dee was great to deal with and very helpful. Highly recommend this facility!
I have been coming here for over 6 years. I have never had a bad experience. Dee is a wonderful employee and person who manages the property with expertise. She is very kind and helpful. I have never had an issue
My wife and I needed storage in a pinch and Dee from Public Storage at ten ten helped us quickly so we wouldn't be left with our belongings outside. Thank you Dee.
Standard storage. Well lit and is always clean. Wish they had options to access beyond 9 PM
Amazing experience, recent grad moving to apex from out of town and dee has been awesome.. thank you!!
It always nice doing business with Dee. Very kind and she is always very helpful. She maintains a very clean property and highly recommended.
Dee was very nice and extremely helpful in updating my account and providing updated access instructions. Thank you very much!
Dee is an absolute delight. Extremely professional and a joy to work with, she knows what she's doing. This business is lucky to have her!
I have been a customer at this location for a long time. Nice and clean place with a very friendly staff. Dee provides great customer services.
My experience when I come to Dee property is always excellent customer service. I would recommend her property to all my family and friends to rent a unit from her. One of the Greatest managers I ever worked with.
Excellent experience. Dee is great.
Great service. Dee was very helpful! I would recommend this location
Fantastic experience at this location last time, Dee helped out so much provided excellent service, so here I am back again.
Dee does an outstanding job managing the location at Apex, Very well maintained property. HIGHLY RECOMMEND.
Not only 5 stars 20 star to Dee. Very friendly and knowledgeable front office manager.
Great convenient place to store a boat or whatever your storage needs are. Friendly staff. Dee is the best!!!
Dee was kind and very helpful. Public storage have a great worker on this location. Everything is clean. There is a big sign on the street that you can see for going inside de storage unit.
Excelente servicio, Dee. Thank you.
Dee is ranked very high for her support given to us.
Good service. Great promotion
Great customer service. Very helpful staff.
Dee provided excellent service.
Excellent help Dee. Thanks
I had a great experience with Public Storage in Apex on Nov 15. Having rented through the Public online website, I realized afterward that I needed a slightly different space. I called the Apex office, Dee answered, was quick to check and find the space that met my requirements. She set up a time for me to come in and complete the transfer documents. It took less than 10 minutes, my account was updated, then I was in my new space. I appreciate Dee's approach to customer service - well done!
I was enjoying my rental experience but now it’s like I’m in a dream of hell. My belongings got damaged with paint from them having people spray paint the outside of the units which i was not aware of. I notify D and she suggested I make a insurance claim which was denied. D was no help at all, the “MANAGER” is hard to reach and his phone goes straight to voicemail. I’ve emailed multiple emails after email I even called different numbers and it all leads to the same thing which is contacting the office which they didn’t help and still have not received not one response since October. After the end of this month if I need to rent a unit Public Storage will never be an option again. The customer service sucks and D acts as if she cannot do anything, i called and she hung up on me.. i called multiple times after and no one picked up so i chose to go to the location and she told me it must of been the person before her because she had just got there. Even if it wasn’t her she didn’t try to make the situation better like “I apologize on my coworkers behalf maybe i can help you” not even i am so sorry this has happened. I AM FED UP WITH PUBLIC STORAGE AND NOW IM STUCK WITH PAINT DAMAGE ON MY BELONGINGS. THANK YOU SOOO MUCH PUBLIC STORAGE FOR DAMAGING MY BELONGINGS WITH NO HELP.
Dee is very through and very helpful.
I came to this property and their are nice especially Dee I have a open contract with them now
Dee is the best her customer service is beyond amazing she is so sweet and she always give you the best option
Dee at the front desk was very helpful in making my move less stressful and helping me find the perfect unit for my needs.
Returning customer. Dee was great nd her reputation brought us back here again. The customer service we received was better than any other place.
Dee was incredibly helpful and went out of her way to accommodate my needs. Will definitely recommend to anyone who needs storage.
It was nice to get such excellent customer service. Nice and clean facility and App is great. Thank you Dee for the pleasant experience. This location will be highly recommend.
Dee is the best. Nice people nice place!
Dee is very helpful and knowledgeable. She really makes it helpful to do business with. Thank you.
Dee did a great job and was very helpful
Met D at the desk, she was very pleasant and helpful. D was really professional, when I called the office earlier, she scheduled an appointment for me and I showed up shortly after. D showed me what was available and assisted me with booking, she made my decision much easier.
Dee was very helpful! Clean units, great price.
My experience was fantastic, Dee was great and our experience was very satisfactory.
It was nice doing business with Dee, I was renting at Greensboro but had to come to Apex today to sign a lease. Dee provided excellent service.
Great experience. Dee was wonderful.
Awesome experience dee was awesome
Dee was very helpful and a pleasure to work with. Will be sure to share my experience with all my friends and colleagues
Dee did a great job opening our account today
Ms Dee did a wonderful job with my rental and she is a great asset to the comp.
Dee saved me from disaster by rescuing something I left in front of my unit but that’s the way she does things. Top drawer employee.
I have worked with Dee multiple times over the past several years and this is always my first choice for my storage needs, I would rather waitlist with her than go somewhere else and get inferior service, she is the best!!!!
Very helpful and supportive team, kudos to Dee! Thanks!
Was so happy to deal with a human finally. Dee was wonderful and happy I rented at this location.
Dee was amazing in making my move in very easy and helped when I needed it. Very excited she’s in charge as I will be here long term.
Happy to give 5 stars to Dee and the facility.
Dee has always been great. I can't say I have had even one bad experience. I will rent from her again!
I came back to this location after 7 years and it was wonderful to see Dee is still here, it was excellent experience and glad doing business with her again.
D offers great customer service
Dee has always been excellent help. I appreciate everything she has done for us all these years (19 years renting) and she is a great asset to the company and blessing to our family. Really appreciate getting my my rent decreased. Thank you.
Dee was so wonderful, very satisfied with space nice and clean. Great location as well.
Great facility, great staff, Dee was wonderful.
Excellent service, Ms Dee was exceptional, I would say A plus job. Comes highly recommended.
Ten stars to Dee, Perfect.
Excellent service from Dee!
I have a unit at this location since 2017, and I'm very pleased. The property is very well kept, and the Property Manager, Dee has been awesome throughout the years. May I take this time to publicly say "Thank you, Dee!!"
Awesome service from the associate D!
Great location, great people.
Dee was excellent. comes highy recommended. great location, very clean.
Update: Was such a great experience last time, came back again! Thank you, Dee!
Dee provided great service. Very helpful! Nice and clean location. Thank you Dee!
Dee was wonderful, great location highly recommended for your storage needs.
Rip off artists. No notifications on price increases or the fact that I left there facility to go to another one, they bought that facility, received no notification at every facility of public storage there staff is rude and incompetent. I strongly urge anyone who is currently with them or thinking of storing with them, find someone else.
Dee has been excellent, very helpful, will definitely recommend this location.
Dee is amazing and super friendly. 5 stars all around!
Dee is so wonderful. Like an angel.
I got a call from Grace for my online reservation. She listened my request, she quickly found a size and location that meet my need perfectly. Thank you so much!
I have to share a moment turned a potential bad day into a good day. Timing and the great customer service is everything. I went to consolidate some boxes in my storage unit.
While throwing up the rolling door, I accidentally left my key in the lock. When the door rolled up, my key broke off into the lock. Knowing this was going to cost me a bunch to get my lock cut off and replaced, I reluctantly made my way to the office (glad they were there on a Sunday). Great news! There was a guy coming today to cut off another lock. He would do mine while he was there as well. Because they were there on Sundays and I got there at the right time, meant I was only charged for another lock. Great customer service!
On a shorter note: Their general service is great. they’ve called me when they suspect that I didn’t close my door properly or if something doesn’t seem right. If you need someone to keep a close eye on your things, go ahead and visit them. I’m glad I did.
Love the space, Dee and the staff is great.
The hours are so limited, they're WAY overpriced & you're not allowed to use the dumpsters & they don't even have trash cans on the grounds. It's the absolute last place in Wake County that I would use.
Update:
Still couldn't pay me to do business here just Incase anybody was wondering. Also forgot to mention how I became aware of this business & just how bad their business practices & policies are. I mean that after all would probably make a little bit more sense I'm sure. 🤦♀️🤷♀️😆
A business acquaintance has her storage until here while I have mine at self secure storage. It's like night & day comparing the positives & negatives between the two businesses. As soon as I get my new phone that has AI camera capabilities I'll be posting extensively about self care storage on James Jackson in Cary. I can't say enough great things about the staff & facility & pricing. Hopefully will have it posted by the end of the week 😉
Great experience! Definitely recommend!
It was a such a wonderful experience renting at this facility. Dee went above and beyond to find what we needed. Thanks Dee!
Great and clean location, 5 stars Dee.
Was very easy to rent a space online and get started. They have both climate-controlled and non-controlled storage locations.
I have an account with my daughter and needed to make a payment. I called the office and spoke with Sarah R and she walked me through making my payment online. The website is super easy to navigate and everything went off without any problems.
Sarah R is super friendly and very accommodating and made the process seem like something I can do going forward by myself, knowing that she is only a phone call away.
Dirty and Autions merchandise no good place.. And add 1 more star because the company make a call to my partner for what reason put only one star. EU is a spoke freedom opinions and think so is important explain my point. Thanks for call and pay attention for the costumers.
Very poor customer service. If I could change my location I would.
We have been using public storage in Apex for about 9 months and We are so happy with Dee and her staff that we now have about 8 or 9 units. You will not be disappointed. They are always friendly and extremely helpful.
Miss Dee is amazing and sooo very helpful!!!
If you need a storage unit you need to come see Miss Dee!!
Location had just what we need. And the Property Manager, Dee, is very friendly, thorough, and most helpful. Thanks, Dee!
Dee (Deepika) was super helpful and a pleasure to work with!
Dee was an amazing manager she worked with me on my rental space!!
I’ve been a customer of public storage for a while now. I had a slight problem but once I spoke with Sarah she stepped up and handled it Quickly and very professionally. I am still a happy customer and I recommend weather you’re a new customer or addressing an issue, talk to Sarah, she will be the best!!!
Very nice place. Secure, well lit very clean and manager was nice to work with.
Great experience! Sarah R was super helpful and accommodating with our need to find a storage unit last minute. She even gave us a hand in moving in some furniture that was too heavy. Would definitely recommend this location for the friendliness and helpfulness we received upon checking in. Check in process was also very smooth and convenient!
I’m suspicious of the high reviews stating how prompt responses are and how professional these folks have been. We’ve had no such experience. We’ve had a storage unit here for about a year while transitioning to a new home and about six months ago discovered thousands of roach and mice droppings. When we moved boxes, found roaches crawling all over our belongings.
The same week we were informed that our cost was going up over 30%. I made numerous phone calls, left messages, physically went to the office and got the general managers email and phone number, called him and left at least five voicemails, emailed him directly, emailed the corporate customer service email address listed on line and to this day haven’t received one single response about the state of our unit, nor the fact that they were hiking up our rates despite the condition.
Just went yesterday to cancel our unit and exchange a few clothing boxes. Pulled off first box and two roaches ran out. Lovely… I’ll be putting all my stuff in the garage and setting off bug killer bombs before taking anything inside.
There’s lots of other units around. I’d recommend checking someone else out.
Great service ms Dee is a very helpful person do advise to store here
Sarah was wonderful and was very helpful in assisting me.
Yes! Very satisfied with the assistance we received from Dee! She turned a very stressful situation aground and got us set up with better storage than we could have hoped for! Highly recommend!!
This is the second time we rent a space from this Public storage location. Both times we rented climate controlled units. This second time the process was such much easier! I was able to make a reservation online, signed my rental contract, and get our unit ready in less than 30 minutes! The app was also really helpful to unlock the gates, so that was an added bonus for us. When I had to return our lock (since we already had one from the previous time), Dee was very helpful and got us the refund processed. Overall, I recommend this storage location!
Very helpful and very patient . Dee was wonderful.
Terrific customer service. Dee was really helpful
Rented a space today and received excellent service. Quick and fast. Clean nice space. Happy doing business with Dee.
Dee gave me the best suggestions she could make for the size storage I needed for my upcoming move. I really like the public storage app. It makes getting in the gates soooooo easy.
D was awesome. Very patient and helped me get what I came for!
Appreciate all your support getting me a nice and clean space. Happy to do business with you Dee.
Dee was absolutely excellent and efficient in handling our rental needs!
We have multiple spaces at this location and it is very nice and clean facility. Dee has been wonderful to us and went above and beyond to find us what we needed.
Very good renting experience. Dee helped me with my e-rental and happy doing business with her. Comes highly recommended.
I needed a storage unit for a move so stopped in here and talked with Dee. She was a breath of fresh air! What I'd expected to be a mundane errand ended up being a more than pleasant experience. Dee is knowledgeable, efficient, patient and so personable. She also helped me set up the app and showed me how to manage my account. The facility is neat and clean as was my newly rented storage unit. This is one part of my move that was stress free! Thank you, Dee!
Dee,
Property Managerst the Ten Ten location is very good to work with and helped me resolve a billing issue!
Very plessant and professional!!
Keith Harshman
This is a great location and staff was very friendly and helpful
Thank you Dee
Unit was ready when I needed and in good shape. Office was super helpful and tolerant when our car broke down while moving in and we had to leave it overnight. Highly recommend!
Excellent service! Great location. Really appreciate the great service offered by Dee!!