Public Storage Self-Storage Units at 3850 Forder Road, St Louis, MO
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
5'x5'Online only price$ 31/moSmall 5'x5'
$ 31/mo $41Best Price Label
- Inside unit
- 1st Floor
5'x10'Online only price$ 45/moSmall 5'x10'
$ 45/mo $59Best Price Label
- Outside unit
- Drive-up access
5'x10'Online only price$ 47/moSmall 5'x10'
$ 47/mo $62Best Price Label
- Inside unit
- 1st Floor
10'x20'Online only price$ 51/moParking 10'x20'
$ 51/mo $68Best Price Label
- Uncovered parking
10'x10'Online only price$ 88/moMedium 10'x10'
$ 88/mo $118Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 99/moMedium 10'x10'
$ 99/mo $132Best Price Label1 unit left!
- Outside unit
- Drive-up access
10'x15'Online only price$ 120/moLarge 10'x15'
$ 120/mo $160Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x20'Online only price$ 166/moLarge 10'x20'
$ 166/mo $221Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near St Louis
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 335)
Jessie is an awesome person to deal with, always very helpful.
Father in law got forced out of his 2 units because they were doing “construction”?? He got a call Friday that all his stuff needed to be moved out by Monday. No compensation for the moving truck, moving costs, and labor. He also paid for this month and didn’t even get to keep his stuff in there for the full month. This place is SKETCHY and do not store your things here!!!
jess was great to deal with!!!!!
Jessie in the front office is super friendly and helpful. I am a 1st time renter and she had an answer for all my questions! Highly recommend storing at this location!
I needed a rental space switched out for another space and Jessie did a fantastic job helping me out with this! She was very pleasant, courteous, and efficient…. Literally took a couple of minutes, and that was it! Thanks again!
I just wanted to say that I have been with Public Storage for 2 years now and have had nothing but pleasant conversations with Jess! She is always friendly and knows me by face and name. We talk about everything when I go in and sometimes don't want to leave! Thank you Jess, Love Becky Schraier
Jess is the most professional & best property manager I’ve dealt with while doing business with this company (4 years). Highly recommend this location.
Jess from Public Storage was friendly and helpful when I came in to get a unit.
Office manager Jessie was very friendly! She made this process seamless and less stressful! Thank you! Keep up the great work! The property is always so clean well maintained keep up the great work! 10/10 recommend this property!
They were so helpful and kind I was so impressed I'm that I'm going to tell everyone to ask Jessy!
Jessie is fantastic! She is always friendly and willing to help. Give that girl a raise, as she is an asset to your company!
Jesse, was phenomenal, very professional courteous would highly recommend!
Great experience very pleasant to work with
Jessie is the coolest
Jess was very helpful and super friendly.
Jess is amazing! She deserves a raise! she is very knowledgeable and friendly. Anyone looking for a space go see her.
Jessica was very knowledgeable about the facility. She offered suggestions and I went for it. I’ve used Public Storage before and it’s always been great.
She was us a great worker you need more like her
Manager called me and resolved my issue as soon as he found out what was going on, defiantly one of the best customer services I have ever experienced!
Stored most of my furniture and belongings in their units for a little more than 2 months. I was impressed that even with the heavy continuous rains, not one thing in my unit got wet. I also did not find any debris or insects in or around my things which was a surprise to me. The pricing was fair, the unit kept my belongings safe, it has easy access and the front desk women was really kind. I will definitely use them again when I need a storage unit
Jessie at the front office was very kind! Absolute pleasure to work with! Will definitely be recommending!
Jessi at the front desk is Amazing, she helped me with my storage needs and answered all my questions. Thank you for the great service
The public storage on Forder road and the woman (Jessi) that works their are wonderful. She helped me so much and I'm able to keep my storage. Thanks Jessi.! (not sure if I spelled that correctly)
The property manager is an awesome people person! Great personality and was very helpful with my decision to rent a unit at this location. Keep up the good work Jessie!
I had to retract my previous review. Because I jumped the gun on a small issue. I probably should of reached out to the management team before writing said review which I removed. Instead management reached out to me and totally blew me away with their desire to make things right. The owner contacted me and was very pleasant in his approach and went above and beyond to make sure I was satisfied and my needs taken care of..... this is unheard of in this day of Corporate policies. Thanks again.
I’ve been working with the store manager, Jesse at the Forder Rd location in south county . She is so easy to talk to, and most helpful with my needs!
Jess is THE BOMB
I recently upgraded storage unit size and working with Jessie to get this done was a very smooth process. She took the time to help me decide which size I would need and the price is very affordable. Jessie provided me with great customer service. I like this place and have never had any issues at all. Jessie came to my rescue once again with my bill for the month of July 2022. She is the best! Provides excellent customer service for me all the time! Thank you Jessie!
Very professional Jesse was very nice she gave me what I needed
Shelby was very nice and helpful!!
Jessie was very friendly and helped me with the Public Storage app.
Jess helped me with properly locking my unit and was very friendly and helpful. She’s been wonderfully helpful and extremely gracious.
Super safe and great location. The front desk lady (i think jessie?) was very helpful and nice. Would recommend this pubic storage to anyone in need of space to store their belongings safely.
VERY GREAT CUSTOMER SERVICE! VERY FRIENDLY!
Jessie, the manager at the front desk is super nice and accommodating. Also, she really looks out for the well being of everyone, including the property she oversees and pays even greater attention to the safety for all!
Jessie was so awesome!!!!! I did not have a great experience with the call center. She quickly fixed the issue, was very nice & got me exactly what I needed 🥰
Jessie is so amazing and one of the most kind and helpful employees I've had the pleasure to work with! She went above and beyond to help me out in my time of need! Thanks so much, Jessie!
The front office staff was very nice and personable. She got to know my situation and remembered me and also helped retro sensitive documents that had fallen out of storage and left behind by the movers. She even met me at the office during her off hours to ensure I retrieved them. I recommend this place based off the staff alone. I never had any issues otherwise
Was a decent place. Overall cleaner then most. I looked at a few stoarage units and was helped by Jessie. She was very friendly and helped quite a bit. I would recommend her for any storage needs.
Storage unit leaked water, despite me letting them know that the unit looked like it was leaking water before I even started storing items in it!!!
Jessie was extremely helpful and made the entire process as seemless as possible. Very happy with Public Storage @Forder Road
Rented two units from them for about 9 months. Storage units are adequate. However, the service is not. They have very limited hours, and did not handle my close out well. I removed everything from my units Oct 27 and then on Nov 4th they attempted to charge me. I went to the office and they confirmed my units had been emptied and the last time I used my entry code was Oct 27. They told me all was good. Months later I am now receiving collection notices for Nov storage. Not a call nothing. Will not be using again and do not recommend.
Tammy was amazing! ❤
Jessie, was very much a pleasure to deal with as I am not very good with new fancy phones & internet stuff ! She made renting a storage unit easy & walked me right thru from options to getting the keys a breeze :)
I was lucky enough to have found public storage when looking for somewhere to store my vehicle. Jess was able to help me quickly in finding a solution to my storage needs!
Jessie made my move in easy and was super friendly! Keep up the great work Jessie I wish there was more people in the world as happy and friendly as you!
I would run from this facility as quickly as possible. Stored my son's car here while he's away at college. His car window was smashed, door handle broken and battery stolen - approx. $1,000 in damages including towing. Facility let car set in rain all day with broken window before calling us. Same night, one other car and eight storage units were broken into. Spoke with the police who were called to investigate, who advised there is not adequate security at this location to prevent break-ins. Was also advised by police there have been multiple break-ins in the past and no upgrades were made to security. Property management lied and told me they have not had trouble with previous break-ins. They claim no liability and would not refund my monthly fee for the month of the break-in. Only security cameras at the entrance and exit and no manager on site for two days in a row during the week. No procedures to prevent tail-gating into the facility by those who do not have an access code. Your property is not safe or secure here.
Can a business truck be parked on the lot
Not the on-site staffs fault. I have a yellow jacket nest preventing me from gaining access to my locker. District manager told on site personnel to remove it! I need stuff out of my locker. It has been 10 days and I still cannot gain access. Very large yellow Jacket nest inside Electric box. Needs to be professionally removed
Had an awesome time with Tami at the front desk! She was very nice and made me feel at home.
Tami was absolutely fantastic! She called a day before to make sure I knew how to find the location (happens to be in a weird spot) and made the entire process easy and relaxing. Every workplace NEEDS a Tami!
Very clean and we'll kept facility. Helpful in the office whenever I needed anything.
So EASY to work with and very responsive! Will be back when needing space again!! Thank you Tami!!
Tammy was an amazing help and answered all my questions. I feel very comfortable with my belongings being stored here.
Very helpful and polite and has helped me with any issue I've had with my storage unit
When we moved to Florida in 2020 we needed to make the move in stages, and had to put several of our personal items in storage. Public Storage at 3850 Forder Rd, St. Louis, MO was the perfect location for us. The rental process for 2 units was super easy. We worked with Tami and she was so friendly and easy to work with!! Highly recommend!! Thank you!!
Love my public storage employee Tami she is the best and most friendliest person u could ever need. She helped and still continues to help me whenever i need her to. She has made my experience there the most pleasant experience there ever was. I cant wait to see her friendly smiling face every time i go there which is mostly every day. If you need storage i recommend the Public Storage on Forder Rd. You cant ask for any better of a facility and especially property manager. From the first time you are there you will feel at home. I have been there 3 years and i have no plans to go anywhere else in a long time for my storage. Its location is very convenient to anything and anywhere that you happen to need to stop at before or after you go to your storage shed. So i recommend the Public Storage on Forder for all your storage needs and for the best service from the best property manager Tami with the best smile and friendliest service you can no where else. You will find no one else that has the amount of pride she has and puts in making her facility the best storage facility around. Her smiling face and awesome attitude alone makes it worth renting storage from her facility. I will NEVER go anywhere else for my storage rental. Love you Tami you are the best there is !!!!
We’ve had a great experience working withTammy at this facility. I would recommend it!
Reserving online was easy. Office personnel kindly solved a small issue at check-in and with a billing issue after move-out. Would use again.
It was very easy to start and easy to cancel when it was time to move to our new home. Tammy was always extremely helpful and personable!
Tami was great. Very happy
I had a super easy experience @ the Forder location in Mehlville and Tami was awesome, Thank you!
Public Storage on Forder was amazing!! It was so easy to order online then I worked with Tami and she was so friendly and easy to work with!! Highly recommend!! Thank you!!
Great service! Tami is very nice!
Tami in the office is awesome and takes the time to explain everything and even offered suggestions based on what we were storing. She is super friendly and professional. I would definitely recommend working with her!
TAMRI was the best. Friendly & knows her job! She helped save me so much headache. Thanks again, you ROCK!
Tammy was great very helpful and friendly
Tami was very accommodating and helpful. Clean, quiet and safe place to store your belongings.
Miss Tammy was awesome working with me to maintain my reservation since I had car problems and couldn't move in on scheduled date. Allowed me to move in 4 days later at same rate. Miss Rhonda at the office was very professional and assisted me with the process. Great job by both.
I came into Public Storage today (9/5/20)to pay my rent. Tami Yount was working and I always look forward to seeing her. She is a standout employee and has always treated with respect and kindness in the upmost professional manner. Thank you for always being there for me and my needs.
Tammy was wonderful to work with and provided fast, courteous service. The units were clean and easy to access.
We used Public Storage while transitioning to a new house and the service was great! Very quick, very easy and simple to get in and out of the facility. Would definitely recommend and will use in the future.
Tami was super helpful. Great service.
Super easy process to sign up for storage. Tami was very nice and helpful. Highly recommend!
Convenient access. Well maintained buildings. Was super easy to rent online.
Great experience! Tami is very professional!
Tami is super-helpful and knowledgeable. She’s the best Public Storage employee I’ve dealt with in my years with them.
Office staff was extremely helpful and storage unit was clean. Highly recommend.
The manager was extremely friendly, helpful, and informative! Thanks for making our first storage unit experience so easy :)
I honestly don't get why anyone would leave a bad review. Their rates are great compared to places closer to the city. The management is extremely nice and cares about their customers. I NEVER leave reviews but felt compelled because in almost 2 years it was perfect. THANK YOU TAMMY!
Tammy was super sweet and personable. Made my move in experience better than what was expected! Thank you!
I really appreciated the positive experience in renting a storage unit at Public Storage. The entire process was quick and easy. I'm sure this is largely due to the fact that the staff, especially Tami. was extremely helpful, friendly, and thorough. I give Public Storage a 5-star rating.
I needed a larger storage space as my son is moving in with me, and Tami was helpful with getting me the best deal, and flexible and timely with getting me in. Made the whole process easy, affordable, and quick. Thanks!
Really good customer service!
Tami was great to work with. She was very helpful when I was trying to find the right size for my daughter's dorm room stuff. Especially on such short notice. Pricing was good as well, I would recommend others go there as well.
Tami with Public Storage is Amazing! My dad recently died and she helped get us a storage unit super quick and explained our options on sizing and pricing. She reached via phone a couple times to check in on the process. The facility is clean and very assesible. Highly recommend this location and Tami is a great resource. Thanks, Andrea
VERY helpful and professional! Highly recommend to anyone who doesn’t just wanna be another number.
Almost impossible to find entrance. Lights are not functioning. I wouldnt risk my things here. Have had multiple thefts recently
Super friendly, and helpful staff.
I mean, you put stuff in a unit and lock it. It's safe and well lit, staff is friendly enough. That's pretty much it.
Extremely pleasant staff. Easy to work with. Would recommend.
Tami was great! Found us what we needed quickly and profesionally.
The staff there is very polite. And they give you all your information and details you need to know. I feel like my stuff is very stuff beeg there.
The nicest most helpful people in town
The best part about this place is the wonderful staff
Tami Did a great job with being specific about the rates and regulations of the atirage unit. She also showed my wife and I proper way to protect our belongings in the storage unit and had the best service anybody can ask for. Thanks Tami!
Tami was real polite and helpful.
Rita was very kind and helpful to me today.
Very friendly and helpful.
Tammy was very helpful and moving in was a breeze!
Rented three units at once a not a issue. Tammy in the office was Awesome!!!!!!
Tammy was great. Covered all the bases and got us set up! Good job!
Tami was very knowledgeable and helped me to get a great unit at a great price. Thanks Tami!~😁
Tammy has been a fantastic help with my move. I would recommend this place to everyone. Friendly and priced reasonably
Nice Facility! Reasonably priced and Tami the manager was very helpful!
Tami is so personable and made us feel very comfortable in knowing our HHG would be protected. We have toured several facilities and Tami and the pricing is the best value around Saint Louis.
Property manager Tammy is awesome! She always remembered who we were no matter the time in-between.
Tami was AMAZING! She helped me choose the best unit for what I had and made the whole process easy for me. This is my second time using Public Storage and I'll always come back when I need this service! Thanks Tami!!!
Awesome location! Great staff, especially Tami! Super friendly, professional, helpful, and very customer oriented! She goes above and beyond! Whatever it is she's making it isn't enough in my personal opinion!
WOW! The propery manager works with you and is so nice! The best experience I've ever had with storage and half the price! Property number 24527! A+++
Tami was great. She made sure I was getting right storage space and went over everything with me. Super nice
Tami Yount was great! Keep up the good work!
Tami was incredibly helpful and helped us find a space that fits our needs. She answered all of our questions and made sure we were comfortable with all of our decisions. We can’t recommend her and this location enough!! Thanks so much Tami!!
As good as any storage place but the difference comes with the staff. The manager Tammy is very welcoming and easy to get along with. I'm fairly certain she knows each of her clients by name
Would not recommend Constantly raising your rates after you sign up for one of their "promotions". NEVER have flat trucks around to help with moving boxes from your vehicle to your unit.
Nice, clean secure, heated place.
The location is perfect for where I live and nice and private. Tami was very friendly and great at making us feel welcome and explaining the details of renting a unit.
Tami who runs this place was very helpful and thoughtful & even went out of her way to help us. We were not the only customers in there but she treated us all with respect & kindness. I would recomend Tami & this public storage to anyone!
Everyone is very nice, and the place is clean. Would recommend this place to anyone.
I had a great experience, got my unit quickly, and received excellent and friendly service. Thanks, Tami, for all of your help!
The office was very pleasant. I was with public storage for 1 year. No issues except for the price increases. Started at $43 and ended at $66 for a 5×10 inside unit not climate controlled.
Nothing personal just all in all a bad day
Tammy’s very personable and friendly.
We have had a unit here for a year now and the service is wonderful! Tammy the manager has always gone above and beyond. The property is very clean, safe and well maintained. Would definitely recommend to anyone needing storage.
Tami was very friendly and informative. Made sure she walked me through everything. Definitely would recommend to friends and family.
Good service, great location
This location is excellent. I typically don't give reviews, but this place has gone above and beyond to service my storage needs. Great friendly staff (Tami) and a clean facility with a variety of storage spaces.
Staff is always helpful and professional. They remind me when I'm late when I forget to make a payment (which I need sometimes). They are friendly about it too. Not nasty like most bill collectors.
They have amazing customer service and really care about their customers and their belongings. Feel very secure having things stored there. Keep up the good work
This place is great! Staff is super friendly and helpful and cant beat the prices! Would highly recommend.
Tami is absolutely wonderful! She has been a HUGE help with all of my storage needs. ☆☆☆☆☆
Tammy was great. Thank you.
Payments are quick and easy to make, and Tammy is incredibly helpful if I have any concerns!!
Rita was AMAZING! Great guest Service, pleasant personality, and a PLEASURE to work with! Thank You! CRYS FURMAN
Great customer service, easy access to units, competitive process. All of this made my first storage unit rental easy.
Best storage I've ever used. Good prices
Great customer service, attendant is awesome!! recommend to anybody looking for storage space
Office staff is always pleasant and helpful. They are always on it. I needed a new rope for door and it was on right away.
Very nice people!
Tami was great to work with and very helpful
Tami was very nice! Very helpful! I would definitely recommend this public storage!
Tami was so nice and sweet friendly I highly recommend this place for all storage needs great nice place clean
Super friendly lady who works there . She was very helpful. The place was clean and did not leak and there was a massive amount of rain and I was very concerned about my property.
Very helpful on finding a parking spot for my boat.
Great place. I know my stuff is in great hands and I don't have to worry about a thing
Rita was so nice and patient and made sure I got the right size unit perfect for me! She was so helpful and thorough. Based on today's experience, I would definitely recommend this property! Thank you, Rita!
Tammy was great, friendly, helpful and professional!
Tami at your Lemay Ferry location is awesome at her job! She went above and beyond helping me with cutting a lock off. Awesome A #1 customer service! Thank you Tami for your kindness and professionalism! Debbie Wilson
Tami is absolutely amazing!
Service was very friendly and easy! Will use again if needed!
I was moving to Cali and still had a bunch of stuff to store that my ex left at the house. Tami got me set up and made everything work smoothly, including closing my account when my ex finally picked up his belongings. Great job and reasonable rates.
The place is a little older and sits by the highway and it looks like it. However, the doors open and close and keep my stuff dry so no real issues there. The onsite manager, Tami, was extremely helpful and friendly. She always had a smiling face. Everything was as she stated it would be. Only reason I'm out is because I have a new house and don't need additional storage space anymore. Side note: I forgot my passcode once and so I had to go in to the office for help. She was with another customer who was polite but really having difficulty understanding what she needed to do and finding the information she needed to find. Tami was very patient with her, far more patient than I, and still was able to help me and another customer while she worked with the more difficult customer. It was very impressive.
Great service friendly people would definitely rent a space here again !
Very friendly service
I had a great experience at the storage unit.
Tami is always friendly and nice. She always has a smile for me .thanks for having her here my location.
Very easy to access and clean as can be! Tammy is so helpful! Would recommend to everyone!
Tami the manager was a great help on our move in.The facility was clean and well maintained. I will definitely recommend this location to my family and friends.
Tami is awesome! She’s always so helpful and really nice, great customer service and I’ve been a customer for about a year now. Everyone else has been super nice that I’ve encountered there as well. Thank you!
We just starting renting here and have no complaints so far about our unit and/or billing. Tammy in the office is great. She answered all our questions thoroughly. She is so helpful and friendly.
Miss Tami was soooo sweet and lovely to me best in the state 👏🏿👏🏿👏🏿
Tami is the best, I feel fine leaving my boat on site knowing she patrols twice a day!
Tami was fantastic. Such a huge help and extremely friendly!
Stop to check on some things
Providing secure space at a decent price. Exactly what I was after.
Couldn’t be happier, definitely recommend working with them. Excellent service provided by Tami!
Great service and very happy with speed of process and Tami was a pleasure to work with!
I can’t say enough amazing things about Tami at the Lemay Ferry/Forder location! She was so great helping us sort out our storage needs (it took 3 units but she got us what we needed at the most cost effective way!) - she is an asset to Public Storage no doubt about it! What’s even better than all this - she is literally ALWAYS smiling when I come there.. not enough of that in this world! Thank you so much Tami and Public Storage!
Tami was great, super helpful in getting us all set up.
I love Tammi she has wonderful customer service skills.She makes my experience excellent every time! She has a great attitude! I would recommend this public storage to anyone just because of her.
Tammi Yount had awesome customer service!! I went into pay my bill cause I rent at another public storage and because of my experience I’m moving my things to that public storage. Thank you again for being awesome!!
Renting process was easy and fun, lots of helpful information and prompt service and very friendly! Will recommend to future storage needs.
Amazing customer service!!
Very friendly & helpful staff especially Tami.
Tami and Rita did a great job of meeting my needs.
Tammy in the office has been so awesome!!! Would suggest to all my friends and family.
Tammy was awesome. I have had mixed experiences before when dealing with storage units and this location is was the best storage solution I have had so far. Tammy was patient and always quick to return calls. The facilities are clean and well maintained. I never worried about the security of my items in storage. If you are looking for a good storage facility with friendly staff this is your place.
Tammy is friendly and extremely accommodating. None of my shelves would fit in my unit and she took her time to measure several other units and was able to find one that would fit. Moving would have sooooooooo much more of a pain if it weren't for her surprising effort. The pricing is more than fair and well below any other storage in the area. Cheap, convenient, and more than friendly. I couldn't ask for better. Thanks Tammy!
Had no idea this location existed but so glad we found it. Love Tammy and Rita. Super sweet ladies and super helpful.
Leasing my storage space was easy and smooth the entire way through. Tami was a delight to work with; she explained everything thoroughly and was friendly and professional. Convenient location too.
This is the first time I've had to rent a storage unit. TAMI helped me through the process and was such a pleasure to work with! She was knowledgeable and able to help me decide on the best option for me. I enjoy stopping in to see her because she always remembers who I am and is always extremely welcoming and hospitable. I highly recommend this Public Storage to anyone looking for a safe and reliable place to store their belongings.
Tami was great, made the whole process easy and quick, if you need storage - this is the place to go to.
Very professional and helpful
Tami was so helpful, nice, and patient answering all of my questions. She made a stressful situation seem a little less difficult. I would highly recommend this location to anyone for their storage needs!
Tami was very helpful and called me back with a solution making the transfer from one unit to another a very pleasant transaction. She went above and beyond my expectations.
There are leaks in their storage on the outside.
We was really please with Public storage.
Final Review of Nov 2017 with a novel to follow, cliff notes: Poorly managed, rarely staffed location with extremely poor return contact/follow up rates. - This location outside of Sebastian has to be the most poorly managed location in the history of any business in existence, and I feel sorry that he has to work for that locations/management/company. Outside of the fact that more often than not during regular business hours there's a sign hanging on the door that the staff will be back in hours, it seems like they rarely if ever return. Much like they'll rarely if ever return phone calls. They also heavily promoted the fact that they do their rent on a pro-rated basis but apparently corporate changed that policy but they didn't let any customers know. So even if you were a few days into a new month you paid for the entire month, and they didn't advise of this until you were discussing the final move out - at which point its not like anyone's going to move all of their belongings back in, so myself for example had 20 days of use in a unit that was empty, that i had paid for, but didnt need so why would i continue the lease. Whoever I happened to finally get a call back from today after going up there three times and seeing the sign on the door saying they're return in 1-1.5 hours, was the least helpful person in existence, and offered to let me speak to the district manager but I declined. I'd assume if that locations staffs availability is anything like his own, i'd have as likely of a shot of getting in touch with them on the phone as if i were to write my message on a piece of paper, put in a bottle, and throw it into the ocean. I hope that sooner than later the company or at least this location is mismanaged into the ground, or hopefully either taken over by leadership that can fix the problems.....otherwise maybe one of their competitors will scoop them up during their inevitable bankruptcy restructuring process. Previous Review: Sept 2017 I had never rented before and Sebastian made the whole process easy. He is extremely helpful and took the time to walk me through, and explain everything to me, and the whole process was painless and easy due to his diligence. He is definitely an asset to your company and I appreciate his professionalism, and attention to detail.
JUST TODAY WENT TO RENT 10x20.. They first said over the phone 97.00 per month .. I went to purchase the unit then they unloaded 11.00 a month insurance .. 30.00 for a lock and no guarantee rent wouldn’t go up took me two hours to get my money back because they were complete idiots and couldn’t work the computer.. I talked to a lady that was next to our unit and said their price went up 75.00 extra.. per month.. dont be fooled these people are liars and charge you whatever whenever!! Go somewhere else!! do not rent from Public Storage anywhere!! WHAT A RIP OFF WHAT A JOKE!!! MY WHOLE SATURDAY RUINED!! I would give them zero stars if i could
Place is clean, great storage
Sebastian was very helpful and super nice. Would definitely comeback to this location for the great service.
Rita was very helpful, very knowledgeable! Enjoyed doing business with Public Storage!
The young lady in the office is nice. The unit was clean and well lighted. Getting into and out of this location can be tricky depending on the time of day. I was a little confused about the insurance policy. ..I was under the impression that it was my choice to insurance the contents of my storage but was advised it's mandatory so I wasn't happy with that. Wished I had 24/hr access due to my work schedule, so the gate access hours can be a hindrance but by far this public storage is one of the best I've ever used.
Great service, great location, great experience!
Great service. Felt like I was at Nordstrom.
Probably one of the Best PS locations. Some issues with water intrusion, but not bad.
Because we love the customer service and overall cleanliness.....plus Melissa is awesome and is a true asset....What an amazing place.
great location, office management is very friendly
It has always been secure and an easy friendly experience with this storage facility
This is very good idea.
Dirty facilities and customer service leaves something to be desired.
Friendly and easy to deal with
Management and staff were friendly. They went over all my storage needs and helped me find the perfect size unit. They were very thorough in explaining monthly costs, insurance rates, and the security of the site. I definitely recommend Public Storage for your storage needs. Thank you Heather.
This property seems to be good, but overall the Public Storage franchise is AWFUL. I only store a car here, and they have not raised the rate yet, but every time I rent a unit with Public Storage the rate goes up and up and up.. I give this property 4 stars since I have not had any major problems yet. Only complaint is the location. It is a little difficult to find! Kudos to this property for bringing a little light to the franchise. Thank you for that!
Great place. Nice and clean. Ms Manly was so helpful and kind.
Heather was great she helped me with several issues and was extremely friendly and knowledgeable!
heather was very knowledgeable about protecting my stuff i feel alot more confident about packing my stuff to move she was very helpful thank you
Jon was extremely knowledgable and professional. He made the rental process much better than expected. I would recommend this location to all because of Jon. Thank you! Under new management and extremely pleasant. The new manager is devoted to helping and she cares about her customers. Thank you for caring!
Heather and Melissa were very professional and helpful about the storage facilities and would use them again!
The property manager was very helpful with all my inquiries. Thanks!
Heather was very professional and very knowledgeable about storage and I recommend this facility to anyone in the area.
Went here for some pricing and was extremely satisfied with the information Heather provided me with! I was not able to rent today but when I'm ready I will be going back to her for sure
Very knowledgeable and helpful manager. I am looking for storage and she was very helpful.
Came in to buy a few boxes from Heather and Melissa. They were friendly and professional and even helped me carry the boxes to my car. I recommend this storage facility to anyone.
The Public Storage facility on Forder Rd. was perfect for me. It was really close to both the condo I was selling and the new home I'm in the process of buying. Heather, the manager, was friendly, professional, and gave me helpful suggestions. She walked me through the whole process, which was new to me since I've never stored anything before. I felt confident that I was in good hands and she took much of the stress out of a very stressful moving experience.
Very knowledgeable staff and clean facilities.
Heather is great, she really goes out of her way to help the customer.
Called looking for a storage space for a friend and spoke to Heather. She was extremely helpful and flexible to our needs.Customer service was phenomenal. Thank you Heather.
I had previously called the Corporate office, I'm guessing about renting a Storage Unit at Public Storage off of Forder Road. I had rented units their, previously, quite a long time ago, and was very pleased with their Services provided. The Main office connected me with the Office Manager, Heather. Who sat there and listened to my entire Soap opera from the previous 6 months, and why the ultimate choice in needing to rent a Storage Unit was of importance. My Parents aren't in good health. They're down sizing from a 2500 square foot house to a 1 floor 1 bedroom Condo. Heather seemed genuinely concerned, and wanted to find the best possible solution that would fit my Storage needs. I've had my Families things stored there now for over 3 months, and I'm still 100%, pleased with everything. Heather gives me a reminder call every month to let me know that my payment will be coming up, shortly. Which when living a hectic life comes in very helpful. I would use Public Storage off of Forder Road in South County, again, and I already have and will continue to recommend Public Storage to others.
I WOULD RECOMMEND THIS LOCATION!! I WAS THERE THE OTHER DAY AND HEATHER HELPED ME,SHE WAS SOOOO NICE AND THOROUGH WITH THE WHOLE PROCESS.MY EXPECTATIONS WERE OVERLY EXCEEDED:) HEATHER REALLY MADE MY EXPERIENCE THE BEST I HAVE HAD WITH CUSTOMER SERVICE!
Heather was great! She saved me a few dollars and was very friendly!! Great staff
Rita was great from the beginning to the end of my rental. Very helpful...great choice in hiring her.
The manager, Heather, went above and beyond with her help and advise. Made the process much simpler and smoother for me and my family! I highly recommend this place, and Heather
Heather was a complete professional with courtesy, fantastic customer service.
Way to expensive for a small unit horrible customer service. We've had a broken door for about 2 weeks now and what do you know it's still not fixed. If we would have know what we were getting in to we would have take our business elsewhere. I make sure to let people know if their looking for a unit DO NOT GO HERE.
Know what you're getting into. I had my crap stored here for about 18 months. Wish I would have just chucked it all. First off, they raised the rent on the unit three times. I started off paying $135 month for 10X20 storage space, by the time I vacated, my rent was $175/month. For what? They don't monitor, fumigate, clean or anything. Secondly, by prepared to deal with critters. More than once I went to my storage unit to find live mice crawling around on my stuff. They had eaten through the tape on one of my boxes and made a little nest in a box of clothes. That was a fun experience. We basically had to thoroughly scrub and clean everything that was in there to remove spiders, bugs, webs, mouse droppings, etc. Never again. If you can afford it, get a sealed, climate controlled unit.
The employees, Heather and Rita were super friendly, professional and very helpful.Would recommend to everyone.
Joh was extremely nice and explained the contract when we rented our locker. Even though we had to wait for the computer glitch it was a easy to wait and he apologized many times for the delay in finishing our paperwork.
Never figured getting a storage unit would be an "experience" since I expected to just sign the lease and go. Not here. First Jon and I talked about hockey and we talked storage units. Who knew this was a whole conversation? He even convinced me to get a larger unit than I intended and some new boxes to replace the crap ones I had. I never get upselled. But he was totally right. Cool and helpful guy. If anyone I know ever needs a storage unit I know where to send em. Great job.
This was the best service I have ever received Jon did and Awesome job!!!!
Great experience with Rita. Very helpful and cheerful. I'm happy.
Jon, was very informative and very pleasant. A great pick to be be your office manager.
Tammy is fantastic
Wonderful service from Jon, the manager. Very friendly and helpful.
Everyone has always been helpful. The facility is always clean.
Jon was friendly, asked the right questions regarding storage needs and listened. When I discovered that my adult daughter needed more storage space than I had anticipated, Jon offered me the December special, which worked out better than I'd hoped for. The larger unit was not only a great deal with the special, but was located directed across from the original unit, which makes transferring my daughter's contents from the smaller unit to the larger one as convenient as possible.
I received amazing service here! Jon was extremely helpful and couldn't have asked for a more friendly person to deal with. I would highly recommend this facility to anyone!! :)
Jacob was awesome
Jon was very helpful. He went above and beyond to make sure my items were secured at all times. He took the time to help me with the adding of authorized people during a stressful time. Thank you so much.
Thanks so much for all your help Rita !!! I really appreciate it. I recommend others for this location if in need of a unit.
Jon helped with everything.didn't make it confusing.
Awesome customer service, Jon!!
Very efficient and friendly. Felt very comfortable working with Jon and taken care of us in this time of need.
Jon and Shannon are great!
They went above and beyond great company and managers
Very good customer service. Jon was very helpful!
John was awesome and very helpful. He really helped us out in a bind the customer service was impeccable. Thank you very much for your support
Jon the on site manager was very friendly, courteous, and helpful. It is so nice doing business with him!!! 😊
Profession and courteous. Respectful
If u go to public storage on Folder Rd please ask for Jon wonderful person and very professional. The atmosphere is so clean. 5 stars for me.
I have used this company two times for supplies and both times was helped by Jon. If you need supplies ask for him if you want a great customer service experience. Its rare to get this level of quality in face to face experiences.
AJ was great help!
Public storage has been great since weve been here and AJ was a big help!
Jon was extremely helpful and friendly! He is very personal and has excellent customer service skills! I would highly recommend both Public Storage and Jon.
Jon at Public Storage is the greatest. I used to have problems all the time. Since he has started it is great service.
My guest bedroom had been taken over by grown-out baby items. My husband told me I either had to have another kid or get rid of the stuff. In a moments notice, Public Storage saved the day!! They were the cheapest of all the other places I looked at and Jon was super awesome. He was able to get me in a storage locker that day. Out of sight, out of mind. Now I can save the baby stuff for a potential future child but also give my uterus a break!
Friendliest storage facility I've ever delt with. In and out in minutes getting set up. The facility was clean and easy to open ( surprisingly isn't common.)
Jon (staff member) is always knowledgeable about any issue/concern I've had - whether it's billing, about insurance, or simply about specials on different units. I have used this facility for about 3 months this year - due to an emergency. I still need a little extra space so I can free up an area in my garage, and I WILL BE renting a small space soon! The property is secure and very convenient. The staff is always aware and alert - and not burying their faces into their phones when anyone pulls up past the office. They always seem to make eye contact (which shows me they are very aware of who's coming and going), which helps with keeping our assets secure while being stored. Once I get my garage organized, I will be renting a space again with the items that I don't want to deal with being in my garage! These guys are definitely worth paying for the extra space!
Jon an awesome dude......don't know if he`s mgr. but he should be.....very helpful much respect, to other staff as well.
John was very helpful over the phone. Jacob was very friendly and had great customer service. Overall a great company.
From the time I placed the call to ask about rates I felt confident I was picking the right place. Jon was there when we checked in he explained everything I needed to know and didn't get frustrated if I asked again. Smooth process.
Went in last week Jacob was super helpful and recomended the perfect size unit and also helped me with some questions I had too make me feel safe
Jon was awesome! We were in a whirlwind relocation and needed a storage unit asap, and he was very helpful and friendly. We were very happy to have such a stress-free experience in this step of our moving process. I would recommend this location to anyone!
Fabulous customer service and very clean units. Thanks, Jon!
My grandma recently needed to pack some stuff up to put downstairs, the boxes here are far superior to Lowe's or Home Depot, very sturdy. And to top it off Jon was super sweet to grandma, talking her through all the different ways she could pack her items. They might be a bit hidden but total worth it.
Jon was very informative and helpful in getting me the right packing supplies for my move. I would recommend to anyone.
Highly recommend storing at this facility. Very clean and staff are helpful and courteous.
Facility was clean, people were pleasant and full of relevant info. Thanks
Good service. People make the business, and this is true here. I won't store anywhere else
Great service on a short notice just dont get locjed in after 9 lol . Safe place to store your things !!
The staff here is super friendly. I would definitely recommend.
Very clean property. Would recommend this storage facility to anybody!
Very convenient. Wonderful customer service!
What an amazingly friendly local staff. You get the impression that these employees would do anything for you. Keep up the great work!
The staff there is very friendly and helpful. Great customer service.
My parents have had a storage space here for years and have had a great experience so far. The property is very secure and the staff is awesome! Connie is always very helpful and really knows her stuff. Definitely recommend this place.
We signed a lease today with Connie, and she was super helpful! The units were clean and you could tell the entire facility was well maintained! We checked with many other storage facilities in the area before deciding on this Public Storage, and we definitely made the best decision!
Rita is such a helpful and sweet lady! She listened to my storage needs and recommended a perfect unit. I move in today and if things go half as smoothly as signing my lease, I'll be one happy camper (err....store-er)!
Jon was extremely helpful and quick...........which was necessary had an open truck with a rain storm coming so he saved me a major disaster.
Was at the store today while a friend was renting two parking spaces. Jo was friendly, helpful and answered all my questions about potential storage. She was super efficient too!